Bosch Serie 8 HRG6767S2A Questions

Brigid6mo · Serie 8 HRG6767S2A

And I would like to add my name to the list of people who bought a Series 8 oven only for the touch pad to be faulty. I have done a reset, left it turned off for 10 minutes and nothing is working. I can see the words, I can turn the circular dial but none of the options when pressed, are responding. Is any one able to tell me what the fix was? Is it just that the touch screen ribbons need cleaning /recontacting or is the entire control board defective and needing to be replaced? I have two of these ovens and the other one works fine.

Bosch Home Appliances DM 6mo

Hi Brigid, thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your oven and can appreciate your concerns regarding this matter. We'd like to help, if you contact us on 1300 369 744 and we’ll investigate for you.

Regards, Bosch Home Australia.

Max5y · Serie 8 HRG6767S2A

Hi. ! My touch panel is not working correctly. I want to access "Basic Settings" menu button. It will not respond when you touch the sensor button. I have tried touching the "Basic Settings" button using a number of different pressure and length of time. I have also now found that the "Clean button" is also is not responding. Using other menu options I have found these 2 buttons either do not work or take sometime to respond. I did have a service person come out some 8 months ago with a similar problem I was having with the Oven. I was advised by a Bosch technician that keeping the surface clean and dry helps, plus the way that you touch the sensor button may effect the buttons response. Things seemed to work for a little while. Now the problems have returned, only worse. The oven is now only 30 months old ! Have turned it off at the house fuse box a number of times but no change. I would be interested in any thoughts before I put in another "Service request" Which obviously will cost me. Any ideas ?

Bosch Home Appliances DM 5y

Hi Max, Thank you for your question. Unfortunately we have asked out technical team and based on the information provided, they have suggested a technician come out to inspect the appliance. Being the appliance is only 2.5 years old, we would be happy to assist with arranging this for you. If you could kindly email our team at socialmedia.au@bshg.com, quoting BSH12694 in the subject line with your contact number, and invoice for the appliance. Kind regards Bosch Home Australia.

Max 5y

No further action required. Technician fixed the problem. Very happy with Bosch service

Bosch Home Appliances DM 5y

Hi Max, Thanks for sharing your review. We really appreciate the positive feedback about your Bosch Oven, we're glad to hear that we have resolved the issue for you. If you have any questions feel free to call us on 1300 369 744. Regards, Bosch Home Australia.

Ra P. 5y

Hi Max, I'm having exactly the same problems as you. I've out in a review and I've had no reply from Bosch. Today is 21 October 2021. Brisbane Australia.

Bosch Home Appliances DM 5y

Hi Ra P. Thank you for the comment. We have messaged you directly about your matter, and would be happy to assist with you the issue you're experiencing with you're appliances. In order to protect our customer's privacy, we're unable to discuss your personal information online. If you could email us at socialmedia.au@bshg.com, quoting BSH14835 in the subject line. We’ll investigate further for you. Kind regards Bosch Home Australia.

Therese 4y

I have exactly the same problem. Oven is hbg6767.1A. The sensor panel will not respond to touch. I can turn it on but it won't let me choose my type of heating, won't let me set the clock, and won't respond to anything on the panel. Called a technician who came out and says the whole panel has to be replaced. Its over a week now and no communication, no mention of parts and wondering whether I shouldn't take it and out and replace with something else.

Robert5y · Serie 8 HRG6767S2A

Hi my touch panel has slowly given up my oven is only 2 yrs old ! Have turned it off a number of times but no change . Any ideas ? Cheers

John Gallen 5y

Hi If your still not under warranty I do not have much faith in Bosch honoring the reliability of their products. I am still waiting for a replacement for the door on my oven that was only five months old after it self destructed. That was ten (10) months ago still waiting. Hope you have better luck with Bosch than what I am receiving. German made may as well be manufactured from Mars probably be quicker service.

Robert 5y

That’s not good John !! I hope I will even get an answer from Bosch lol

Bosch Home Appliances DM 5y

Hi Robert , Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your Bosch oven. We'd like to help, if you email us at socialmedia.au@bshg.com, quoting BSH12104 in the subject line with your contact number. We’ll investigate for you. Regards, Bosch Home Australia.

Bosch Home Appliances DM 5y

Hi John Gallen, We'd like to help, if you email us at socialmedia.au@bshg.com, quoting BSH12116 in the subject line with your contact number. We’ll investigate for you. Regards, Bosch Home Australia.

Ra P. 5y

I'm still waiting for Bosch to reply to my review for the same problem. Looks like they've know for some years about the dial and the touch panel but didn't recall the series 8 OR even notify the owners of the series 8.

Thats a huge disappointment on the honesty of this company.

And, why us it that the series 8 seems to have these same problems when almost or just out of warranty.

I've owned microwaves since 1978 and have changed them and upgraded over the years and not once have I had any touch panel issues.

Please, Bosch can you reply to me. I have 2 series 8 ovens and neither of them work.

Today is 21 October, 2021 Brisbane Australia.

Bosch Home Appliances DM 5y

Hi Ra P. Thank you for the comment. We're so sorry you're experiencing an issue with your Bosch Ovens. Unfortunately as with any manufactured appliance, it is impossible to prevent an isolated case of failure during the lifespan of the product. We encourage you to please contact our team on 1300 369 744, so we can discuss this matter further. Alternatively you can call email us your details to socialmedia.au@bshg.com, quoting BSH14835, and we'll be happy to review your matter. Regards, Bosch Home Australia.

L M.6y · Serie 8 HRG6767S2A

I have a Bosch oven model HR6767.2A, and some of the touch screen displays no longer respond to touch (the ones on the left hand side), so I am unable to select these options. Consequently I cannot access many of the oven functions, eg 4D hot air, etc. How can this be fixed?

Bosch Home Appliances DM 6y

Hi L M, Thanks for your question regarding the Bosch HRG6767S2A. There is no troubleshooting we can recommend for that issue and can only suggest a service call. If you need help with this, feel free to contact us on 1300 369 744. Regards, Bosch Home Australia