Reviewer Photos & Videos
This machine is an absolute failure and the Bosch customer service even worse....stayaway!!!
We purchased a brand new washing machine Bosch series 6 WAU28490AU/02 after switching from a dying Samsung Bubble wash and at the very first wash we realized something was not right. During the spin the door and the front panel of washing machine was literally moving forward like someone was pushing from inside. Also, there was a quite loud noise from the spinning cycle (eco silence Drive as advertised??? not really) and the cherry on top of the cake, the clothes came out still very wet for a 1400rpm spinning cycle.
I rung several times the cus...
Purchased in July 2021.
- Serie 6 WAT28620AU
Amazing machine, clothes are so clean!
We loved our Bosch Dishwasher so much that we decided to also get a Bosch Washing Machine. My gosh, we were not disappointed!
We previously had a top loader, mainly because I'm forgetful and after putting a load on & throw at least 3 extra things in it while it's filling up. So one of my main issues with Front Loaders is that once you close the door, you can't open it again until it's done. Not with the Bosch! It's got a reload function and you can pretty much open it anytime and throw extra stuff in without it completely emptying and refillin...g. I am very impressed with the wash quality also. My previous machine was pretty poor at stain removal, I used to go through so much stain remover! But the Bosch is great. Whites come out whiter, colours brighter and I use a Sard Stick on any stubborn stains and never see them again. My son's school uniforms no longer need any stain remover! I just throw them in and they come out clean. The digital display was a learning curve as it's a sensor touch one and it took some time to get used to using a light touch. The wash programs are great, I generally just stick to the cottons wash which is just over an hour, or the super 15 mins (20 mins on 40 degrees). Even the noise it makes at the end of the wash cycle is pleasant, and it reminds you two times in a non-annoying way that you've got washing to unload. It also spins up to 1400 r/min so quietly that I barely hear a thing, it's like it's not even there. But the 'peace de la resistance' of this machine is the i-Dos, which is the automatic detergent dosing. I pour a bottle of detergent in once a month and for each load it assesses the weight of the load, fabric type and degree of soiling and delivers the precise amount of detergent, down the the nearest ml. It means that I am using SO much less detergent than before, and a bottle lasts forever! I definitely recommend this machine if you're considering it, we're extremely happy with our purchase.
Purchased in September 2020 at The Good Guys for $973.00.
This machine is crap stay away from it - only 5 months old and faulty
Machine purchased 2 Jan 2021, and have always had problems with wash and spin. Now spin cycle in all of the programs is no longer working, and the machine only drains water and no spin. Tried to operate spin only, but it only drains, and there is zero instruction in the manual on how to get it to spin at 1400 rpm. I've tried holding the button down, and it just skips back to 0. I've tried just pressing 14, then 12, but it just skips back to zero. I'm sure I have a lemon, and now I'm going to enter the manufacturer warranty merry-go-round, where...inevitably I'll be told its all my fault, and there's nothing wrong with the machine, but that's clearly not the case. This is a totally crap machine, only just 6 months old, and it no longer works. Stay away from Bosch WAU28490AU - this is a Chinese built Bosch, not built in Germany.
Purchased at RetraVision for $977.00.
Never again bosch products and will tell family and friends too
I will upload on you tube as well great. Normal everyday clothes nothing special
Bad washing machine and customer service is twice as helpless. Spin cycle had been faulty and dripping water from door from day 1 called bosch they send service guy doesnt even stay 10 mins goes back nothing wrong with machine. Called them several times they are so helpless . Never again i want my money back
Purchased in February 2021 at Harvey Norman.
- Serie 6 WAU28490AU
Terrible machine, constantly leaks, and poor customer service.
We brought this machine in December and the seal barely lasted 6 months. The machine leaks constantly all over the floor. I tried to have this replaced under warranty and whilst they said they would send someone out, if the person they send thinks the broken seal is our fault (from not putting the clothes in incorrectly then we have to pay for the service call. This is completely unreasonable and also frustrating as I have no way of telling the leak is solely the seal (which they don’t cover) or something else, without the risk of being stuck w...ith an expensive bill that must be paid at the time of service. I was advised by the customer service agent that apparently we have to pay instantly, if the service technician thinks the seal is broken because we can’t load the machine correctly. A seal for this level of machine, at this price point, should not disintegrate and leak within 6 months. We had a front loader Bosch previously (for 12 years) and replaced the seal ourselves before, on that model. Each seal got at least 3 years worth of use, and the machine never leaked like this. We never applied for warranty on this because I felt it was reasonable use, a broken seal in less than 6 months does not occur with reasonable use. The machine is also really small and I cannot wash a full set of sheets in this machine. Despite being the same size as our previous machine, it takes far less in each load. When using the quick modes the clothes will often also still be dirty, so I always have to do full cycles (no eco or speed, and if dirty use additional rinse @ 3+ hours). Not great for a house full of boys. I do not recommend this product and in future will no longer be considering Bosch products for our home.
Purchased in December 2020 at Appliances Online for $1,187.00.
Bosch got in touch with me offering 25% off the next washing machine we buy.
No thanks. The quality is rubbish, why would I want to waste my money again.
Bought in 2014 for $950.00 and 8 years later the ball bearing has come lose and the drum has cracked (according to a washing machine repair man we called)!! It was making a loud noise and not spin draining....I thought buying this for my 75yr old mother in law meant she will have peace of mind, but instead this has caused her a lot of stress. I called Bosch and they told me they can send a technician for a $145 call out fee, then they will charge $99/hour they are PLUS COST OF SPARE PARTS!! So they couldn't tell me how much it was going to set me back but I'm guessing more than $500. So basically I should just get a new machine. An F&P washing machine costs $700 so it's a no brainer. According to Choice, you should expect a high end washing machine to last 10-11 years. This is a household of 2 senior citizens in their 70s and 80s, so that gives you an idea as to what kind of usage the machine has had. Extremely disappointing.
Purchased in January 2014 at Harvey Norman for $950.00.
FIRST WASH OUT OF BALANCE
I purchased this washing machine in April for new house we have just moved into. did first wash today a load of towels.(6) The machine is 10kg. continually vibrated all over the place in spin and made a lot of noise when doing the wash. I removed some towels and left 3 in there. It still did the same thing. I would be cautious of buying this. We now have to start the process of getting a repair man.
Purchased in April 2021 at good guys for $1,500.00.
When 10 kg doesn’t mean 10 kg
After waiting a week with a broken machine, the first technician who came to fix the machine when it was less than a year old, told me I was overloading the machine. (I know that this was not the case.) He didn’t fix it and left me with an unusable machine. The second technician came another week later and fixed a broken propeller. It’s a few weeks later and its not draining properly again - and I didn’t overload it. Stay away from this machine! I discovered other reviews with the same problem. Will this be published??? Wish I still had my 20 year old Maytag.
Purchased in June 2020.
Love the washing machine but its now making a squeaking sound on some loads of washing not all.
I bought my machine BOSH Series 6 last October and I love the machine washes well and the clothes come out lovely. In the last day I notice on some loads of washing the machine is making a small squeaking noise it comes and goes. What could this be? The filter gets cleaned regulary and the machine is clean. Advise please
Purchased in October 2020 for $999.00.
- Serie 6 WAT28620AU
POOR WASH QUALITY!
Bought this washing machine 3 months ago and observed my wife and kid doing additional hand washing on some of their clothes. Stain removal on this machine is very poor.
Purchased in December 2020 at The Good Guys for $1,050.00.
When my old Bosch washing machine started to sound as though it had rocks in it I thought perhaps the bearings were going so called a repair man. He told me he didn't know what the problem was but it wasn't worth repairing. While I was out shopping one day I saw a Beko on special so bought it, and I was immediately sorry. I had no intention of replacing it but dreamt of a 10 kilo Bosch. While flicking through The Good Guys catalogue recently there was my 10 Kilo Bosch on sale. I didn't need it but went to look at it anyway. It was all tha...t I had hoped it was, but I didn't need it. On the very last day of the special I went back but had to pass Harvey Norman on the way where they offered to price match, so I waited for my new Bosch to be delivered. Oh happy day, it arrived but the heavens opened and it rained for 4 days. I didn't care as I was just glad to see the back of the Beko. Anyway, the sun finally came out and I started to wash, it's quiet, it's fast and it beeps when the load is finished, and I'm sure it washes cleaner and whiter. I was somewhat confused when I put a load in and was told it could only weigh 2 kilo's, shouldn't a 10 kilo washer take 10 kilo's? It's confirmed, I'm a Bosch girl, and so happy that I am. Every time I use it I say "I love that washing machine". I hope I have it for a long, long time.
Purchased in January 2021 at Harvey Norman for $1,200.00.
- Serie 6 WAT24261AU
Bosch 6/ 8kg,1200rpm front load washing machine
Washing machine had water leaking from underneath, called Harvey Norman from where I had purchased and they told me to contact technician that Bosch recommended, technician came to my residence and pulled apart the machine and found a leak, a crack in the lower hose connection plastic outer bowl. After reading a lot of reviews on line this happens a lot with Bosch washing machines. Technician said that foreign objects can cause this. I then said to him is there anything in the base of the washing machine as I couldn’t see any foreign objects. H...e took photos and then left and the washing machine was left in pieces at my residence. He said as he was leaving that they would send a report off to BSH. I had to contact BSH to find out what was happening in regards to warranty as I had only had the appliance for a year and a half. They told me to contact technician and have them to do another check and take more photos, so they came to my residence and picked up the machine that was still in pieces and I also supplied transport bolts before it was taken. They then sent new photos to me showing holes in the plastic outer bowl that I did not witness there on the first investigation.Bosch warranty service is terrible. I will never purchase or recommend to clients as I’m a builder to purchase any appliance made by Bosch again. The last washing machine we had was a Bosch Maxx classic exclusive that lasted for 14 years an no foreign object damaged that machine. By the amount of reviews that indicates this happening a lot you would think you would fix this design fault.
Purchased in May 2019 for $745.00.
- Serie 6 WAT24261AU
If you have MONEY, TIME AND LOVE washing by HAND, this is the machine for you! Very DISAPPOINTED and NEVER BUY BOSCH!!!
If you have MONEY, TIME AND LOVE washing by HAND, this is the machine for you! Very DISAPPOINTED and we will NEVER BUY BOSCH again mainly because of the warranty and extremely poor quality product and service. The warranty is UNACCEPTABLE AND UNBELIEVABLE. problems we are having with this NEAR NEW machine is terrible, so much valuable time wasted trying to wash our clothes and we have spent a lot of time on the phone to BOSCH helpline. They DONT HELP. Their customer service is appalling and absolutely ridiculous procedures and unfair for the...customers. We are VERY UPSET with Bosch customer service. We have had to hand wash. The machine won't spin. Its like only a few months old!!! We just put our normal clothes in it and it all of a sudden it started not spinning or going properly, and locking and just not going at all. We have checked it, and made sure its not our fault and gone through the manual and any errors it could be but no results. We are just sick and tired of it and want our money back!!! My dirty washing is piled up, and I don't have time to hand wash it and I should not be wasting my money AGAIN at the laundromat to wash. Please do not buy a Bosch washing machine unless you want TROUBLE and time and money WASTED!!! I will be telling all my friends and family never to buy one and I hope you guys fix your customer service and products to be good and quality otherwise you will probably lose A LOT of business .
Purchased in January 2020 at Bing Lee for $778.00.
Great washing machine
Very happy with purchase; now that I know perhaps would have gone with w/m with higher spin cycle - 1400rpm, however not sure of the extra cost for this (series 8 maybe) otherwise no complaint.
Love the quick wash cycles.
Purchased in September 2018.
Leaking Beyond Repair After 2.5 Years
Thought this machine was quite good after a top loader and was fairly quiet and washed ok. However after 2.5 yrs started leaking. Serviceman said something like a screw or coin had cracked the outside drum, yes, it is stainless steel on inside but plastic around it, apparently. Said it happens often. Replacement component ~$800 AU. Will now change brands but am told many have a plastic drum. Haven't found the supposed offending object.
Purchased in April 2018 for $940.00.
Questions & Answers
Why is the recommended weight for delicates so low - 2 kg. The machine is so big; what will happen if I put more than 2kg in on that cycle.
We were told by the Bosch technician that our machine was made in China; and had been fitted the incorrect pump valve part - it has a flap instead of an eco-ball (If its a Bosch machine, why should it matter if its not made in Germany, apparently it does!). You are also limited in the amount you can put into most cycles except the 'mix', 'cotton' and 'easy care', pay attention to the manual, which describes the maximum weight per load type. This seems to be counter to the purpose of it being a '10KG' machine.
Is this washing machine made in Germany?
Thanks for the question regarding our Bosch washing machine.
This particular model is manufactured in China. We have other models available on our website which are manufactured in Germany. https://www.bosch-home.com.au/products/washers-dryers/washing-machines
If you need any more help, feel free to contact us on 1300 369 744.
Regards, Bosch Home Australia
Hello Person, We have a small problem with our Bosch Machine Model WAT24261AU. Does auto balancing d work all the time, some times it is great but at times it goes crazy and dances all over the room. When we straighten it up it works ok, it has done this for awhile. We also have he drawer that goes on underneath the machine. What do you think we can or should do about this ? John & Gwen BILES.
I would contact Bosch, especially if it's still under warranty. It shouldn't get out of balance with the correct load.
Hi Gwen B,
Thanks for your review, we appreciate the feedback. We're sorry to hear that you're having issues with your washer.
We'd like to help, if you contact us on 1300 369 744. Be sure to provide your model number & we’ll investigate for you. Regards, Bosch Home Australia.
Get an answer from our members and Bosch Home Appliances representatives
|Category||Front Loading Washing Machines||Front Loading Washing Machines||Front Loading Washing Machines||Front Loading Washing Machines|
|Capacity||9 kg||8 kg||8 kg|
|Household Size||3-4 people||3-4 people||3-4 people|
|Features||Door/Lid Lock (Child-proof) and Reload/Add Wash||Auto Balancing and Door/Lid Lock (Child-proof)||Auto Balancing, Auto Dispense, Door/Lid Lock (Child-proof) and Reload/Add Wash|
|Energy Rating||5 star(s)||4 star(s)||5 star(s)|
|Water Rating||4.5 star(s)||4.5 star(s)||5 star(s)|
|Drum Material||Stainless Steel||Plastic|
|Dimensions||848 x 598 x 590 mm||848 x 598 x 590 mm||848 x 598 x 590 mm mm|
|Max Spin Speed||1,400 rpm||1,200 rpm||1,400 rpm|
|Maximum Noise Level||69 db||74 db|
|Number of Wash Cycles||12|
|Weight||72.6 kg||71 kg||72 kg|
|Country of Manufacture||Germany||Germany|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Colour / Finish||White||White||White|
|Manual||Download manual||Download manual||Download manual and manual 2||Download manual||Download manual|
Other Front Loading Washing Machines
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