Bosch Serie 6 WAU28490AU

It's a big disappointment. Not fit for purpose – Bought this machine for my elderly mum and special needs brother because Bosch had a reputation for high quality, reliable washing machines. It's just over two years old and the rubber seal has a large tear in it and flooded the laundry. My 83 year old mum is very upset. Bosch said they would not replace the seal as just out of warranty and mum… Read more

will have to pay. I contend that a machine of this calibre and price, plus such a critical part of the machine, should not fail after only two years of normal household use for two people. I personally have had three front load washing machines since mid 1980 (LG, Samsung etc) and none of them have ever had this happen. I also paid no where near the price of a Bosch for any of them. They all have lasted more than 10 years each. My advice based on mine and my mum's experience is DON'T BUY BOSCH as they obviously use inferior quality parts than other major brands. We will never buy Bosch again and instead will turn to the more reliable machines of LG, Samsung and the like. In this instance Bosch are wiping their hands of their not fit for purpose washing machine.

Awful machine – The washing machine doesn't wash clothes well and with light use the seal just broke. Warranty department said 9/10 it's customers fault if a seal breaks and said it won't be covered under warranty. It will cost approximately $400 to replace the door seal!!! My older beko machine is still going strong. Never had a seal break on a washing machine… Read more

before and it's customers fault?? I've had Samsung, LG, Beko washing machines without a single problem. Even when I bought some second hand. Never had to call a technician out once with any of them. Bosch products don't seem to last. Had a coffee machine that was over $2000 break after less than 2 years. Had an oven that made my eyes water every time door was open, had a dishwasher where the wheels kept falling off. Keep buying thinking german brand will be well made. Never buying bosch again.

It's not a bad machine for two people – I've had my Serie 6 10kg machine for nearly 18 months now. Generally speaking it works well. As with other reviewers, it tends to not perform as well with very large loads. But with only two people in my household it is not such a huge deal because I rarely need to fill it that much. I found the gentle delicate and wool cycles to be VERY gentle,… Read more

which is good because it means not having to hand wash the woollens anymore. I also found the 15 - 20 minute cycle pretty good as well. The 1400 spin cycle spins the laundry to a sufficient degree of dryness. So far there hasn't been any repair issues or faults of this nature. The shortcomings are as follows. The digital screen is so ridiculously touch sensitive that accidentally touching it changes the settings very easily. For example, if you accidentally brush the controls with your elbow or clothes. I have to change the settings with my hand above the controls to prevent pressing the wrong thing. It's not like the old fashioned knob turn, which I think I'd prefer. I also found that the machine tends not to disperse all of the fabric softener or powder in the dispenser, leaving behind liquid softener that eventually coagulates if I don't clean it out regularly. Or it leaves behind wet powder that forms a hard lump that I have to remove later. For a machine this price I would expect a bit better than that. I'm on the fence on whether I'd get another Bosch machine again in future.

Worse buy - worse customer service – We have bought Bosh thinking we should not have to worry for an other 10 years. The 10kg is very sensitive, gets out of balance, it stopped working for us after a few weeks, so i contacted Bosh. They don't pay for travel and we live rural. Their appointed repairers couldn't find a fault acourding to the test they need to do, Bosh then said they… Read more

followed policies and procedures and cant do any more. Leaving us with it. The touch screen is also a pain, as it does not response well. Bosh blames me saying i dont use the programs correctly or under load machine.. since when has it became rocket science i asked myself. I won't ever go Bosh again for the machine. We also have the dryer series 6 heat pump and are on the other hand happy with that, only touch schreen is also something i would not go for again. Hoping i never have to deal with Bosh again.

waste of money and time VERY annoyed – I usually would not bother leaving a negative review but in this instance I will. Do not buy this. I purchased this machine as my last machine was a Bosch front loader and was terrific for ten years! I brought this NOT knowing it is made in China the previous machine was German made. NOT knowing that the warranty does not cover transport to a… Read more

repairer. We live over 400 klm from a town. That is WHY I brought Bosch - assuming this machine would serve me well. It did not. The machine was under three months old when it started leaking large amounts of water from underneath the machine - from within. Not the hoses, not the door. And enough to have to mop the laundry well every time you attempt to wash a load. And waste a tonne of water - which of course living remotely is expensive as well. I am currently toing and froing with Bosch and the department store as to what to do with it. They wont cover freight costs - I do not believe its fair to cost me around half the price of the machine in fuel and trailer hire let alone the massive inconvenience. Of course I brought the bigger machine a 9 kg washer as we do have a lot of washing here. And there is no WAY on earth I can transport it - it weighs a tonne. Not at all happy and definitely would rather a different brand or machine now as I do not need a repeat of this anytime soon. Never again, sadly my faith in Bosch products is now a big fat zero

This machine is crap stay away from it - only 5 months old and faulty – Machine purchased 2 Jan 2021, and have always had problems with wash and spin. Now spin cycle in all of the programs is no longer working, and the machine only drains water and no spin. Tried to operate spin only, but it only drains, and there is zero instruction in the manual on how to get it to spin at 1400 rpm. I've tried holding the button… Read more

down, and it just skips back to 0. I've tried just pressing 14, then 12, but it just skips back to zero. I'm sure I have a lemon, and now I'm going to enter the manufacturer warranty merry-go-round, where inevitably I'll be told its all my fault, and there's nothing wrong with the machine, but that's clearly not the case. This is a totally crap machine, only just 6 months old, and it no longer works. Stay away from Bosch WAU28490AU - this is a Chinese built Bosch, not built in Germany.

Terrible machine, constantly leaks, and poor customer service – We brought this machine in December and the seal barely lasted 6 months. The machine leaks constantly all over the floor. I tried to have this replaced under warranty and whilst they said they would send someone out, if the person they send thinks the broken seal is our fault (from not putting the clothes in incorrectly then we have to pay for the… Read more

service call. This is completely unreasonable and also frustrating as I have no way of telling the leak is solely the seal (which they don’t cover) or something else, without the risk of being stuck with an expensive bill that must be paid at the time of service. I was advised by the customer service agent that apparently we have to pay instantly, if the service technician thinks the seal is broken because we can’t load the machine correctly. A seal for this level of machine, at this price point, should not disintegrate and leak within 6 months.

We had a front loader Bosch previously (for 12 years) and replaced the seal ourselves before, on that model. Each seal got at least 3 years worth of use, and the machine never leaked like this. We never applied for warranty on this because I felt it was reasonable use, a broken seal in less than 6 months does not occur with reasonable use.

The machine is also really small and I cannot wash a full set of sheets in this machine. Despite being the same size as our previous machine, it takes far less in each load. When using the quick modes the clothes will often also still be dirty, so I always have to do full cycles (no eco or speed, and if dirty use additional rinse @ 3+ hours). Not great for a house full of boys.

I do not recommend this product and in future will no longer be considering Bosch products for our home.

FIRST WASH OUT OF BALANCE – I purchased this washing machine in April for new house we have just moved into. did first wash today a load of towels.(6) The machine is 10kg. continually vibrated all over the place in spin and made a lot of noise when doing the wash. I removed some towels and left 3 in there. It still did the same thing. I would be cautious of buying this. We now have to start the process of getting a repair man. Show details

When 10 kg doesn’t mean 10 kg – After waiting a week with a broken machine, the first technician who came to fix the machine when it was less than a year old, told me I was overloading the machine. (I know that this was not the case.) He didn’t fix it and left me with an unusable machine. The second technician came another week later and fixed a broken propeller. It’s a few… Read more

weeks later and its not draining properly again - and I didn’t overload it. Stay away from this machine! I discovered other reviews with the same problem. Will this be published??? Wish I still had my 20 year old Maytag.

Love it! – When my old Bosch washing machine started to sound as though it had rocks in it I thought perhaps the bearings were going so called a repair man. He told me he didn't know what the problem was but it wasn't worth repairing. While I was out shopping one day I saw a Beko on special so bought it, and I was immediately sorry. I had no intention of… Read more

replacing it but dreamt of a 10 kilo Bosch. While flicking through The Good Guys catalogue recently there was my 10 Kilo Bosch on sale. I didn't need it but went to look at it anyway. It was all that I had hoped it was, but I didn't need it. On the very last day of the special I went back but had to pass Harvey Norman on the way where they offered to price match, so I waited for my new Bosch to be delivered. Oh happy day, it arrived but the heavens opened and it rained for 4 days. I didn't care as I was just glad to see the back of the Beko. Anyway, the sun finally came out and I started to wash, it's quiet, it's fast and it beeps when the load is finished, and I'm sure it washes cleaner and whiter. I was somewhat confused when I put a load in and was told it could only weigh 2 kilo's, shouldn't a 10 kilo washer take 10 kilo's? It's confirmed, I'm a Bosch girl, and so happy that I am. Every time I use it I say "I love that washing machine". I hope I have it for a long, long time.

So quiet and the best washing machine ever – I bought this 10kg machine so l could was doona's and blankets and it's perfect. lt has a lot a different cycles for wool, delicates and a cycle for allergies. So much to love about this quality machine. Show details ·  1

Great looking washing machine and washes well – I have 2 young boys so the clothes I usually wash are heavily soiled - this Bosch washing machine does a great job cleaning them. I’m also very happy with the look of it and it’s nice and quiet too. Show details

Extremely disappointed and would not recommend this machine – I have owned this machine for two months now, having purchased it to replace my old Bosch washing machine that gave me 12 years of faultless service before the motor gave out. This machine is absolutely terrible. It's supposed to take 10 kilos but with even one blanket or two towels in it, something goes wrong and it just stays stuck on wash. … Read more

It won't rinse and won't spin and if I'm not constantly going down to the laundry to check on it, it can keep going on a wash cycle for hours. To get the blanket or towels to finish their cycle, I have to manually set the washer to rinse and then once that is finished I have to set it to spin. Even set manually at 1400rpm, it still won't fully spin the water out of whatever is in it. This is hugely disappointing after such a good experience with my previous machine. I intend returning the machine and purchasing something that doesn't have these issues.

'Unlock' function is excellent! – I was drawn to the Bosch front load washing machine due to the feature of being able to unlock the door mid cycle which I have not been able to do with a front loader before. Is extremely quiet, except for the load beeps at the end of the wash which would be nice if you could turn down as I find them very load and the periodically repeat until… Read more ·  1

you open the machine. It is excellent quality and looks lovely stacked with a Bosch dryer. I bought the additional stacking kit but it doesn't need it as they stack easily with just some non-slip mat between.

cleanest, softest clothes – I bought this product after reading Choice recommendations. The clothes are noticeably cleaner and softer than the last machine I had. It was not the cheapest, but after having trouble getting the last machine fixed by the manufacturer I was looking at after sales assistance as well. Very happy with the product. Show reply