IS AWFUL AND UNRELIABLE.
The app is crap and impossible to connect properly. Terribly frustrating. If you connect the sound is good. If have wasted the last hour rebooting the speaker trying to connect and it is an endless loop trying to update itself.
Purchased in August 2016 at Carindale BOSE.
Sound is good if you can get around the app
I bought two units $200 (Canadian) can each. I have never been able to get them up and running on wifi option for more than a day and the app is brutal. They work fine when paired to a Bluetooth device but it’s only one speaker, you cannot pair both on bluetooth. In my words expensive for mediocre experience, wish I’d never made the investment.
Purchased in July 2018 for $200.00.
BOSE Soundtouch interface is awful!
Do not buy this product if you expect flawless interface.
The sound is spectacular, but their software is GARBAGE. Constant updates, constantly cannot find speaker. I have highspeed fiber wifi and the system constantly crashes. BOSE should be ashamed to have such a worthless interface to their speaker system, but they REFUSE to correct the problem. There must be a better system out there. Please do you research and buy a product that does not create some many headaches for the end user. I love Bose products (30 plus year customer) and they cannot figure out how to address the connectivity.
Purchased in May 2019 for $999.00.
Impossible to update WiFi on soundtouch 10
I had to replace my router and update the WiFi password. I had 15 devices to upgrade. 14 were successful, only 1 failed! The bose soundtouch 10 is impossible to upgrade, their software is appalling. I have been going round in circles. It is going in the bin!!
Purchased in January 2017.
Great Little Sound Source
There are many reviews on this website that don't rate the Bose Soundtouch 10 very highly. After reading most of them I have come to the conclusion that MOST are not setting up the system correctly. I also had a bit of a time setting it up until my son-in-law showed me how to set it up, and it wasn't really that hard. It took about 20 or 30 minutes to set up but in the end, its all smooth sailing. (BTW, I have several Bose equipment in my home working perfectly!!!
Here is the key people, you need to download the App and make sure the system has all the updated downloads. Once that is all done, the system works a breeze.
I highly recommend the Bose Soundtouch 10!!
Purchased in January 2018.
Great speakers for my small pad :)
I already had a Soundtouch 20 and I needed a smaller one for a small pad i was furnishing, once i get it going happy days, the bluetooth is silly easy to get it going and i can play music from my computer and any audio app i got in my phone, also comes with all the audio quality you may excpect from an speaker this size
- Verified purchase
Unreliable, hard to set up, now died (and it's only one year old).
Trouble from Day One. Setup was fraught, taking many attempts before I established a connection. Frequent dropouts since then, sometimes requiring that i connect this supposedly wireless speaker to my computer via USB and reinstall the driver/software/renew the connection. I thought it was my home wireless that was to blame but a recent new router made no difference. Today the awful thing seems to have died, with all the usual palaver of reconnecting and reinstalling making no difference. I have sent an email to Bose asking for help, but now that I've seen the many awful reviews, I don't have high hopes. Unless I receive a quick and permanent solution, this will be my first and last purchase from Bose.
Bose Soundtouch rubbish
My wife bought the Bose system coupla years ago..and she happily listens to her radio presets. Figured, hey, I'll run some of my playlists through it via wifi. Six hours later after frigging around getting my ASUS T3 Chi tablet to connect to it, reconfiguring sound files into Windows libraries, finally got some sound!! Configuring your own mp3 files so it recognises them and manipulating playlists is a pain. Top it off that There is no fast forward/reverse on the track progress slide bar. Bose: learn from VLC on how to handle/manipulate playlists, get slidebar capability. If I got a 2 star rating from an UBER driver I would be devastated and ashamed.
Purchased in November 2016 for $600.00.
Randomly stops playing
After about a year of good service from my sound touch 10 it started randomly stopping to play maybe it's a bad update. Please if this is an update issue someone fix it. It cost to much to be having these problems after only a year of use. I see others having same problem.
So many problems. Ripped off.
I never write reviews, however, I am so incredibly disappointed my Soundtouch 10, I've not been able to hold back. If you're a true music listener, don't buy this.
1) Parts of the music missing, assuming they want you to buy another and run them in stereo. Didn't expect this from buying one.
2) The fade in on every song is beyond frustrating
3) Don't even try listening to your seamless albums, they simply won't play right The speaker puts a gap between each song and fades in the next.
Sales person at JB Hi-Fi Indooroopilly has a lot to answer as I walked in knowing what I wanted and he sold me this INFERIOR product. Well annoyed.
This system will not connect to your wireless system easy. Everything must be by remote control. I was looking a wireless Bose speaker to sync with my Sound Touch and it doesn't sync. Do not purchase this speaker if you are looking wireless and sync to the main system. The distance is only 10 feet, you will need to upgrade your cell phone to 5mg or larger to use. I plan to return the whole system I purchased because it's too difficult and frustrating to navigate with more than one remote. I am not happy with my purchase from Bose. What happen t...o the old CD music system with touch pads to navigate without being made to use a remote only? I purchased SoundTouchIV with two 10 speakers and I am so frustrated trying to navigate and connect I am returning all the product I purchased. I love Bose sound systems, have had for several years but I like hands on and not just remote control that only expands to 10'. Wanted to have my extra speakers for outside sun room and this just does not work for what I expected. So frustrated trying to connect for 2 days and hope Bose will make things easier for the people who are not tech savvy. I need a 8 year old to figure this out. Please Bose, think about those who just want great sound who are not 30 years old! Us retired people are the ones spending money on luxury items. I wish I had not purchased because of the frustration it's caused trying to figure this out!
Worst ever speaker!!!
I have had this speaker for a year and it is one of the most difficult and unpredictable devices I have ever used! Unbelievable that this is a Bose product. The device will often not register bluetooth on several attempts. This morning I had had enough and took a hammer to it. It felt really good. Such a waste of money. Bye Bose!
Bose Soundtouch not as easy as I hoped..
I've been using two Soundtouch 10s with my Bose SA-5 wifi system for over six months now. Connectivity is by far the biggest problem with these devices. And I'm also frustrated that I can't play my music library direct from my mobile, only from my laptop (when it's turned on). Sonos can do this so why not Bose?
I would estimate that I've spent maybe a dozen hours over the last 6 months months disconnecting and reconnecting my Soundtouch system (and I'm not a tech dummy). Hopefully the software improves with future updates but Sonos seems ...
Useless - don’t bother
Once you get them to work the sound is good ... if you don’t give up first! It’s a lottery - one day one will work, one day another, rare occasions - both! Bose should be ashamed to have their brand on such rubbish. This morning, again, as she was getting out of bed my partner asked me to play some music while she got ready for work (she has long ago given up trying to work them herself but I’ve got a degree with honours in electrical engineering, so I won’t admit defeat). Around 25 minutes later they started to play as she grabbed her keys an...d left. I’ve bought some dodgy tech in my life (I was once an early adopter) ... but the Bose soundtouch has the widest gap between the promise and the delivery I have ever experienced (and I once owned an Apple Newton!).
App won't find speakers
All of the good points of this device are completely undone because the app on the mobile device disconnects with the speakers meaning you can't play music.
I like the sound. I like that it is compact. I like that it integrates with spotify. I like that you can connect via blue tooth and wifi.
But this doesn't make up for the frustration of the continued disconnection and inability to reconnect.
Bose know they have a problem as the feedback option asks if the app disconnects and asks if the speaker cannot be found. They appear to be incapable of fixing the problem.
Don't buy this device until they fix this problem.
Great sound if only you could use them when you wanted
These speakers have great sound I bought 3 for at home, at first they were great but now every time I want to turn on it’s, can’t find your speakers on the net work or your app needs to update or speaker needs to update its software or you need to reboot and reconnect your speaker very very annoying I just want to listen to music. Buy something else they aren’t cheap and defeats the purpose if you can’t flick them on and listen to music.
So hit and miss you'll tend to give it a miss.
The Bose Soundtouch 10 looks great and has a big sound for it's size but don't rely on it. Switch it on to listen to a digital radio station and it might come on and fill the room with sound...or it might not. Who knows? It's so hit and miss you soon become so frustrated that you give it a miss.
The phone app constantly wants to upgrade software and can sit there for over an hour trying to upgrade with no result. This happens on both an iphone7 or a Galaxy S8 so we can't blame the phones the apps are installed on. We also have a very fast an...d reliable internet connection and our Bose is only a matter of a few metres from the Wi-Fi transmitter. The app is very poorly designed...even amateurish I would say and is not intuitive at all...confusing in fact. The bluetooth function is also unreliable often failing to connect for no apparent reason. Also the sound on this speaker is very very muffled with almost a total of treble and there is no ability to adjust tonal qualities at all. I have had visitors even mention this while the speaker has been playing one even asking if I had put a blanket over the speaker.
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