Very bad customer service and the product needs to get with the times
Bought a Bose wave 4
I expected it to be able to alternate with sources to play sound for my tv and also act as a speaker for my smart phone. That's not asking a lot this day and age. It's 2020.
So... Reality check. The wave 4 doesn't offer HDMI connection at all.... Like at all. You have to buy one of those red white and yellow cables to connect a tv. Or worse as I've found you have to plug a 3.5 mm into the headphone jack on the tv and then into the aud in connection on the wave 4.
It gets worse. Doing this means you cannot then toggle betwee...
Purchased in May 2020 for A$699.00.
- Wave Music System SoundTouch IV
- Verified purchase
A whole new audio experience. BRILLIANT.
My first Bose purchase was the "TV Speaker" several weeks ago... I was so impressed by its performance that I decided to go for the Wave Soundtouch IV system....
..... Quality packaging and contents. BASIC setup (CD, RADIO, AUX, BLUETOOTH) was fast and simple. DIGITAL setup, however, tested patience, with the app asking for my wifi network and password but moving on and looping messages. Frustrating... Until I called the Bose 1800 number for help. I was answered by a very helpful, and professional, Australian woman who asked what I was experien...
Reasonable sound, terrible software
This unit has to function as a music player and also as a bedroom clock radio. The audio quality is solid without being amazing for that kind of role. The user interface however is awful. I wouldn't have found it acceptable in 2010. The fact you can't set the alarm not to activate in weekends defies belief at this price point. As does the fact the clock doesn't automatically set DST and doesn't synchronize to a server.
Purchased in June 2017 for A$1,000.00.
Bose used to be synonymous with quality audio
It really should've been a no brainer, it's Bose, it should have excellent audio quality. Not on this device though. I'm unsure whether the complete lineup is representative by this this, but I know this and the SoundTouch 10 are a complete let down. The audio levels between different media is atrocious, with some media having to double their levels in order to to the same as others. The bass is awful, even with the bass wound right back, washed out and with little punch. Dynamic range is shocking, absolutely no midtones and the app that compan...ions the device is flakey, constantly has to find the device and sits there searching for long periods of time. Connectivity to other Soundtouch devices is only available through the app... Can rarely find it and when it does, threre's a noticeable delay between the speakers that's like a bad echo.. Plus, it will only cast streamable media - no provision for CD, AUX or radio (I assume this is a analogue conversion issue). All in all, VERY disappointing for a Bose product, especially considering the price point of it, this is NOT a cheap product! If you're looking to fill your house with speakers to play the same music with quality sound, look eslewhere, let my expensive misfortune steer you well away from this new generation of Bose.
Purchased in December 2019.
Do yourself a favour its not that good
The remote is garbage to operate is like pushing hard plastic bubble rap and the unit itself way to much base and this morning it has lost its clock and the functions are intermittent $900 going to the garbage which is a shame what happened to Bose quality do yourself buy something else check the reviews.
Purchased in March 2016.
This was my first Bose product, and based on it's performance it won't be my last.
The unit comes well packaged, and is very easy to set up, only taking a few minutes until you have music pumping out. The clarity and volume of the sound produced is outstanding, similar to what you'd expect from a much larger system. The versatility of the unit enables you to play music from basically any source. The old saying, "you get what you pay for" is so true, quality comes at a price, and the Bose Wave makes every cent count.
Sound quality is good - mechanical issues let it down
I bought a system III about 3 years ago because of the Bose name. Even though I considered it expensive I thought it would be a good reliable unit.
Well, It worked well for about 6 months or so and then the remote failed - wouldn't turn it on or allow you to change between radio, CD etc. So I ordered a second remote. That worked for about a year or so and then it too failed in part. So we have 2 remotes which only partly work One is used to turn the unit on and switch between functions. The other is used to adjust the volume. I have not yet o...rdered a 3rd remote - what's the point? A second issue is the CD player which failed about 6 months ago. It may be something simple but considering what I paid for this unit I am disappointed. I have other CD players which are much older and they still work. The third issue is the radio reception. We live out of town so I never expected reception to be marvellous but AM and FM both suffer from poor quality. The receiver we were using prior to this gave better performance.
Purchased in July 2015 for A$800.00.
Bose Wave music system
The Bose wave music system is the best music system I have bought.The Bose has a CD player FM radio.Digital Radio.Bluetooth.and you can listen to music from Spotify.The Bose has a different speaker system giving better bass and treble.You have to listen to the sound to appreciate the quality. It is well worth the price.
My first complaint is that many times when listening to a CD, the vocals are drowned out by the bass. Even with the bass lowered on the Wave IV, the vocals still get washed out.
Secondly, my inexpensive AM/FM radio has no problem picking up a near by AM station. Unfortunately, the Wave IV has difficulty: the static is overwhelming which makes listening to one particular AM station impossible.
Finally, my other 2 Bose Wave radios (non-CD) had buttons on top of the radio which made it easy to 'feel' in the dark when changing stations, lowering...
Great Product - Awesome Sound!!!
I had my eye on a Bose Wave Sound-touch for more than two years, doing research, checking out reviews etc. After two years I finally purchased my Wave Sound-touch and I am NOT disappointed. Great little unit that plays my CDs, has WiFi, Bluetooth and AM, FM and Digital radio stations. What a buy. I have several other Bose speaker units but this is my first integrated system, and I am over the moon. Regarding some of the BAD reviews on this website I would suggest they read the manual and use the unit as it is supposed to. NO PROBLEMS, NO ISSUES, GREAT SYSTEM. HIGHLY RECOMMENDED!!
Great when it works
Bought Bose due to the name but have found the bluetooth to be incredibly touchy to connect. Great when it works but can take 10 minutes of connecting and reconnecting to get it to work. Very disappointed. I run Sonos through my work and this works much better via the wifi network. Sorry Bose this is an epic fail.
- Wave Music System IV
- Verified purchase
Nothing but bugs
I love BOSE. Have done for years. Combine BOSE with WIFI and the relationship ends. Poor slow grindingly slow updates, bad connectivity, only understood by the owner, not user friendly, 26 buttons on the remote! I want to play music! Made a mess out of it. Hopefully will improve. Sad to write this :-(
Get a grip
- Wave Music System III
- Verified purchase
Can't replace the remote
The radio, Bose Wave Music System III, is a delight. I love it. But without a remote it is useless.
When the remote failed in June 2018, following instructions in the manual, I range and ordered (and paid for) a new one.
This was on the 20th June 2018. So far, nearly six weeks later, and after multiple phone calls and emails, they have sent me two duds, which were for the wrong model.
It is often hard to get through on the phone and, while individual staff members do their best, after sales service is poor. You never speak to the same pers...
Great for my needs, (but I'm not an expert).
I bought this to replace my previous stereo (Tivoli Model 2). I was sold by the fact that it tunes to digital stations, has a CD player, and bluetooth. And I'd heard the sound was good quality.
It does sound pretty good to me, the bass is great, but the treble seems a little sharp or tinny, and there's not a full enough sound in between. (But then I'm used to the Model 2 sound which I think is very round and mellow compared to most other stereo's.) It does have plenty of volume for its size, ample for use in a medium sized unit or small house...
- Wave Music System IV
- Verified purchase
Small and bassy
Bought a Bose Wave Music system in end October 2017 during Black Friday sale. At first I could not get used to the heavy bass sound. Hooked my TV to the Bose so the sound comes thru Bose. It sounded better than the TV speakers but it also took me a while to get used to the heavy bass sounds.
If I had bought the product at full price, I would probably be upset but at a discount, I suppose it was justified.
I use it every single day and have thus adjusted to the heavy bass sound.
You Gets What You Pays for!
I bought a Bose Wave Music System III in early 2014, and it has been in constant use (in my bedroom) since. I love it - it is easy to program AM, FM (and, I daresay, digital-I don't have digital reception where I live) radio stations, reception is excellent for FM and okay with AM (except when there is either human or naturally generated electrical activity nearby). I don't use the CD player much, but it works just fine when I do. Sound quality is terrific for such little speakers (I'm not a hi fi purist though), alarm (buzzer or radio) is e...asy to set, and I find the unit user-friendly and attractively styled. I bought a black unit - although the white unit looks attractive, every white plastic appliance I've ever owned has yellowed after a while - very annoying when a koala has paid a premium price! I also like the good battery back up for settings, and the way the display automatically dims when lights are turned out. I'll likely upgrade to the latest SoundTouch IV system; I'd like to be able to connect via bluetooth to speakers in other rooms. Overall, Bose make great sound systems (my car is fitted standard with one, and it's excellent) - well worth the extra money.
Not what I expected
Saved up and bought the Bose Wave Music System IV and amso disappointed. In the Bose store it sounded fantastic but at home it is terrible.. not happy at all. Am returning it to store. My little Radio that I put through the TV sounds 100% better, what have I done?
Bose wave music excellence
I have owned my Bose Wave Music system for about a year now.
I have wanted one for some years and finally treated myself.
Love the sound either through the radio or through blue tooth. I don't tend to use the CD player however it is available if needed. I have also used it to connect my tv and enhance the sound while watching tv.
Neat little remote.
I will probably relocate the unit to my bedroom and use there when I install my surround sound system in my living area.
It is expensive however I'm expecting to get many many years from the unit.
Have no regrets with the unit.
Aged technical design
I like most BOSE products, but in my opinion this one is somewhat overrated. It seems to have good sound quality at first - by listening closer you find that the bass boost is extremely high and tends to cover the middle and higher tones.
Inside the unit, the build quality is very good, but the used technology is aged - namely an old coil transformer, very few settings or an energy eating green fluorescent display that is not very good readable because it has no dot matrix.
Call me funny but for the bass overhead I opened the unit and pu...t a sock inside the bass reflex tube (to shorten its length and dampening it). Now it sounds much more balanced, especially on low volume (morning alarm clock). The 2 included timers are simple, you cannot select weekdays. And the snooze goes up to 60 minutes, then it turns off, no matter what. I guess BOSE should update this radio, as the more recent versions seem more or less identical.
- Wave Music System IV
- Verified purchase
Stupid little remote control
I have had the Bose Wave 1 as a bed-side clock radio for years, which has been great (but doesn't have a head phone jack), and so recently purchased the latest Wave 4 (which does have a head-phone jack) when my wife's clock radio stopped working (OK, she bought it so that she could have my Wave 1 to then give me the new Wave 4 so that I could listen to the radio at night using headphones). The Wave 1 has good control buttons on top which makes easy use in the middle of the night, but this Wave 4 has a pathetic little remote where all of the bu...ttons are exactly the same size. So, to adjust the volume, you have to grab the remote (usually by rummaging through other things you have beside your bed to find it) and feel the remote to make sure you have the top of the remote facing up to then be able to count three small buttons down on the left hand side to turn the volume up, or yo count four buttons down to turn the volume down. If you miss count, then you change the radio station. Good luck getting back to where you were without turning on the light and squinting at the tiny remote. This is backwards evolution! The Wave 1 had easy to locate buttons with a logical layout and different size buttons, with the most frequently used volume buttons offset so that they were readily relocatable. I would not have purchased this radio had I known that it no longer has buttons on top of the unit. Sounds great, but the pathetic remote would have been a deal beaker for me had I seen the product first.
Questions & Answers
I am trying to tune a a Bose WMS to an AM station at 693 Khz but it on steps by ten. It will step to 680, 690, 700 etc so I can't get 693?
What can I do to get my subwoofer to work again?
Would I be able to purchase a new remote controller for my Wave III, as it won’t work without one. Some of the “buttons” functions are wearing out.
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