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Broken website, broken support form, broken customer service
Tried to place an order on the website, it didn't go through successfully. Tried again, still failed. Bank account got charged twice.
Tried to contact them via the support form but that form was broken too.
Called in the next day, they couldn't find the orders. I said I don't want to be charged for orders that don't exist.
Next day, 2 orders are being processed. Called again to ensure only 1 order should be processed. Never get a firm acknowledgement from customer service. Sent an email requesting only one be processed before it gets shippe...d. What happens? 2 orders get sent and I'm getting charged twice. Will never recommend to buy anything directly from Breville. Pathetic support and assistance. Disregard for customers and no proper systems to do simple things like ensure website works and orders don't get processed twice.
Stood by a defective product
I bought a Breville flat bed microwave. It worked well for just over a year, then died - 'Er - 1' message. It was just 6 days out of warranty, so I wrote to Breville asking what they would do for me.
They responded quickly, offering a new model as a replacement, at no cost to me. That model costs more than the one I bought. After providing them with proof that the unit was u/s, Breville immediately arranged for the new one to be sent to me.
Good on you Breville for doing the right thing!
The Smart Toaster - not really
Received a BTAA830 toaster ( and matching variable S/S kettle ) as a gift just on 2 years and 3 mths ago . Started to only cook on one side recently so i rang Breville Customer Service to see if it could be repaired or maybe replaced as it wasn't too far past the 2 year replacement warrantly. Waited for what seemed like ages to get thru to Customer service who told me they don't repair toasters and was offered a replacement toaster which was only 15 dollars cheaper than what was paid at David Jones. I didn't think their customer service person...was very helpful. This toaster isn't cheap and should have lasted a lot longer than my 10 dollar Kmart toaster which is still working. Not impressed with either the Breville toaster or Breville Customer Service. Would think twice before buying or recommending their products.
The reviewer stated that an incentive was offered for this review
breville barista pro not worth the price
Bought the machine in Nov.19and had to take it for repairs in oct20 as I had my safety switch being triggered off when I turn the machine on and also steam was coming from below not just the nozzle. Now I have the same problem steam is coming from below and the milk is not heating and frothing. I tried calling customer service but I got an automated message saying to go on line but the site seems to offline. Ive had breville before but never had problems like this machine which is more expensive but a piece of crap. I would not recommend it to anyone wanting to buy this model.
Answer your phones breville
Purchased an oracle coffee machine and had to have it repaired twice in the first year due to faults. Each time for it sent back with dents all over the machine. Sent an email through and it took them 4 months to respond only to say I would have to send it in again for repairs! No way Breville , this is not white glove service this is dodgy for a $2300 machine. I was first I. The phone queue for an hour, what a joke.
Have the decency to abide by consumer rights.
Diabolical Customer Service - you couldn't write this stuff...
End to end mistakes with the handling of a coffee machine (BES920 - died completely) repair lasting ~ 10 weeks and counting.
No packaging offered which meant I had to find packaging to send a largish coffee machine to Melbourne. Despite no offer to send appropriate packaging but they are very clear that if the machine arrives damaged they will be refusing support.
It then took Breville 4 weeks to organise a courier and this was only organised when i kept contacting them.
Followed by 4 weeks to repair before the machine was returned completely n...
Terrible Customer Service
Terrible, they don’t answer their phones and have very long call waiting cues. I have a problem I cannot fix with a brand new too if the range coffee machine
Breville, fix your customer representative answering service.
Not receiving a call back is frustrating.
Hanging in the queue and not moving is frustrating; waste of time and effort.
No doubt many understanding the disadvantages of CRs working from home.
My enquiry hopefully now addressed as the part is still in the warehouse, so more delay, but probably would still be there if i hadn't persisted.
**I should have received a confirmation email when I placed my order. Only my credit card indicating a withdrawal a week later.
this stupid Australian company
Their products are faulty especially portable cooktops. The ceramic top breaks within days and the company always blames it on the users. Even if people have warranty, the company never replaces them. They just keep you waiting until people give up and choose some other brand. I urge consumers to buy other brands.
Get a robot!
Ordered 2 replacement beaters for a Breville stand mixer as the 2 that came with the mixer broke. Took 2 weeks to get to Perth and upon opening the box they have sent an incorrect beater! This despite having the picture and model number off their website included with the order. I had to call to get it rectified, I was on hold for a long time until a call back was offered. The customer service rep said accidents happen. I want to know how? What more information would you need other than a picture and part number for an error NOT to happen? If people are too incompetent to choose 2 beaters to post, then maybe get a robot! Shameful! Now another 2 week wait and will I indeed get the correct part? Who knows!
Shocking customer service
After 1st use of juicing 5med carrots i cdnt open lid..i did the reverse/ forward button many many times as per instruction booklet.but lid wouldnt open!..nxt day i..took juicer back to store..salesman told me this is normal when 1st using this breville big squeeze juicer...after use i also (as recommended) put water in it to "wash it" ...the pulp spout did not even get flushed out...and then u have to soak it to get remaining pulp away from orange rubber....at a RRP of $599 i find the "apple chute" closing button extremely flimsy..i hav no d...oubt this will break very quik..and its a lot of pressing around, for it even to lock..so i dont intend to touch that at all..!..im a bid worried bout the plastic cage that holds the basket..whether this will wear with time, ....i called customer care and listened to their recorded msg for 1hr 15mins...when.i first called it said i was 32nd in.line..after 1hr 15min i.was still 32nd in line.....i wanted an upright masticating juicer.. and it is that...it squeezed carrots good..it did squeeze juice out of kelp(i removed stems) ...but the pulp from cucumber, lime, grapefruit came out wet...and vids i watched showed how well it juiced even pear(with dry pulp)...so it didnt squeeze those well!...overall remains to be seen
I had an excellent customer service experience.
I purchased a BKE750 "The crystal clear" kettle in store at Harvey's and started to notice a puddle under it after a while. I just lived with it, but then it got so bad I thought I'd check the warranty. Bugger, only 12 months, and the kettle was 18 months old. I was disappointed because it wasn't a cheap kettle.
I decided to call breville customer service, mostly to let them know how disappointed I was. I only had to wait about 5 minutes until someone took my call. I spoke to a bloke, who was in Australia, and explained the situation, told h...
Very stressful experience
I have the worst service experience with Breville. My new $700 coffee machine still under manufacturer warranty was leaking water so I sent it to Breville. For two months I didn’t hear from them. They didn’t reply to any of my emails. When I called them, there was always the same voicemail, all consultants were in training...for two months! Finally my machine was delivered. My excitement didn’t last long as it blew up my fuses. I took it back to Goodguys asking for a refund. I was told I can complain to the consumers affairs as much as I want b...ut won’t get a refund, the machine would have to be in repair 3x with the same fault. So my machine was sent for repair again with the promise it’ll be ready in 3 weeks. It wasn’t. I called concierge, my machine wasn’t ready yet but a supervisor said they will replace it and I can pick up the new machine from Goodguys. Happy to hear that I went to Goodguys, the supervisor there said they were never told to replace it and that I’m telling her something different than concierge. Upset, I called concierge. Manager wasn’t available, of course. I asked that they would listen to the phone conversation so I won’t get accused of lying. I said I would like the refund as I lost faith in Breville. They promised the manager will call me within two days. He didn’t. Almost a week later Goodguys called me that I have a refund ready. Minus $120 I paid for extended warranty which I didn’t use, because the machine was still under the manufacture warranty. It all took 3 and half months. I will never ever buy Breville again. Very stressful experience.
I bought a mixer after a few months the batters had a few signs of rust which was very odd. I contacted the customer service which they replied the same day. it took 2-3 months to send the replacement since it was not in stock but we got it in the end.
Worst appliance I have ever bought
The inside of the breville air fryer is impossible to clean there is a sticky type substance on the bottom which will not come off it looks terrible and looks like it hasn’t been cleaned for months and it’s only a few weeks old
Shocking customer service
Bought online from BREVILLE 58mm portafilter with 2 cup single wall insert. This never arrived. Contacted customer service but guy didn't know what happened with that order. He said he going to find out and will call me back and send me email. Neither eventuated. Called customer service again on Monday and was put in the queue 31, opted for call back. It happened 2 hours later. This time guy couldn't even find my order and after 3 minutes just hang up. I played for my order with PayPal and will be rising claim with them. So much for BREVILLE customer service.
Customer Service: terrible
I have been a long term user and lover of many Breville products but never had to contact customer service until now.
I have been waiting since August (it is now November) for a replacement part I ordered online. Breville sent the package with one item missing - no explanation given. I tried chasing this up with them via email and had to wait 2 WEEKS at a time for a response. No solution was given but "we will send it out to you when it arrives". After waiting OVER TWO MONTHS I had to follow up with them and they said it is STILL on back order...
Breville BTA825BSS The smart toast 2 slice toaster
The first toaster worked well for about 18 months, then only part of the bread of was toasted. Luckily it had a two-year warranty. Breville was contacted and was told to take it back to David Jones with the receipt swapping it over. They ordered one in for me which was delivered with it having the same problem. Again it was returned after contacting Breville with David Jones replacing it. Third time unlucky because top of the toast is burnt with the bottom of the bread hardly toasted plus the 'Lift and Look' button doesn't always work checking to see if the bread is toasting well, if need be. It will be returned to David Jones again after contacting Breville for the third time for a refund. I will never buy Breville products ever again.
i bought this machine from Myer and the paddle fails to collapse or rise when need it . i called breville customer support and in they put me on hold and the machine said i m 20 in the queue . i hang up saying i will call tomorrow . called next day i was 37 in line ... i said i will call tomorrow .. called next day i was 43 in line .... after waiting hours a guy answer not giving his name ask about model number where i have bough it and when i start explaining in 5 second he stop listening not saying anything and i start
Simple question about my Breville duel boiler coffee machine.
Extremely frustrated , have tried to contact Breville about an issue with the de-scale warning continuing to come up on my duel boiler coffee machine, seems a simple question but I’ve tried emailing them with no response for a couple of weeks , despite sending a return email saying they will get back to me in 36-48 hours . Also rang with no luck , automated voice tells you all staff are in training and I should email , going around in circles . Very poor service from such a large a respected company.
Questions & Answers
BrevillevStand mixer offer, Why can I not get the redemption item promised ( grinder) but only the spirolizer, which I already have ?
I have a Duel Boiler coffee machine (BEP920) that is working perfectly, however the "DE SCALE " display wont go away despite completing the De scale clean with no problems. I have read online that you can restore factory settings to fix the issue however this will void all other cleaning reminders for future cleans ect .
Is there an easy way to get rid of this reminder .
Why can't I call Breville Australia Support phone line (1300 139 798)? The recorded message says "all our staff are in training, so please send an email instead". It has been this way for months! This is terrible service from such a huge company.
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