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Breville
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Terrible customer Services
My breville coffee machine BES 870 had a leaking problem from portafilter within the warranty period. On 18/3, Contacted Consumers Service and she siad there is stream seal ring problem, a seal ring has placed to order and expected to deliver 7-10days. Wait for 10days , hasn’t received anything , contacted
customer service again , they are apology for delay , asked me to wait for another week. another week passed, nothing received. Contacted Customer service, the lady is rude and said nothing she can help and told me they you just need t...
Customer service
Its been near four weeks since a 10 day turnaround time was offerred and Breville customer service is off-line and unavailable to provide a progress update. My machine failed to operate at two months old and cost over $3,000!
- 2 reviews
non existing customer service with poor quality product (Smart Kettle KB825)
Don' buy Breville products.- waste of money - product don't last (smart kettle kb825)
For more than a month that I have been trying Breville 1300 customer service number does not exist, claiming "they are in training" Unbelievable rubbish.....
They don't even acknowledge, nor respond back to on-line submitted complaints.
4.5 years ago I purchased from Myers a Breville Smart Kettle KB825. I paid $179 - not a cheap kettle
18 months Myers replaced it because the cut off switch stopped working - the kettle kept boiling non stop.
Less than...
Customer Service is non existence
How do you contact Breville for help? Online chat doesn't work. Submit cases online, they don't reply. Telephone personal knows nothing. Its enough for us to return the product.
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Customer Service!!!! What customer Service ?
Purchased machine in August 2021 simple to operate and at first makes reasonable coffee , after 2-3 months lost pressure couldn't even extrude a coffee as no pressure at all - tried all fixes in manual and even online no improvements at all - raised a Case number with Breville have heard nothing back at all . Reading other reviews don't want to give back to Harvey Norman better to just cut loses and buy Delongi - Lesson learnt on Breville products I guess. at least it looks nice on the Kitchen bench top.
Have emailed and followed all their re...
Read morequested instructions with personal guarantee of someone responding within 2 days . Still waiting nearly 1 1/2 weeks later clearly they are only infested in sales and not the reputation of the brand and product moving forward. Very unhappy with the lack of follow up in regards to this product and the repair or lack of repair - wouldn't want to send in anywhere to be repaired as have zero faith in completing that or even being able to supply anything for it , not to mention the lack of care or customer service they say is part of the brand .Shame the lowest you can put is 1 star
I ordered a simple replacement cappuccino disc for my breville milk frother.
The disc cost less than the shipping, weighs under 10 grams and is about the size of my thumb.
So far it’s been 4 weeks and all I can get from the Breville customer service is “We can’t control Australia post and can’t supply a refund.
Unbelievably terrible service from a company as big as they are.
Recommend you think twice before ordering anything from Breville, certainly don’t expect any customer service satisfaction!
- 3 reviews
- 1 like
Unhelpful customer service.
Bought 2 x filter for group head on 23rd feb and item hasnt even been processed according to Breville Customer service. Today is 8th march.
The not so friendly customer service blamed it on ordering system update for the last 2 weeks And basically wont know when the items will be processed also said nothing she could do about it and to just wait it out. Well done Breviile, probably longest system update for the most important feature on your website! Please update your shipping time from between 1-3 days to 2-4 weeks until your system is rectified.
- 4 reviews
TERRIBLE TERRIBLE SERVICE!!!
I bought the coffee machine at the end of October. Everything was going well until it broke down 1.5 months later. I brought the coffee machine to the closest repair centre as advised and they confirmed I would get my machine back 7 to 10 days later. Of course... 2 months later... NO COFFEE MACHINE YET. I have been going back and forth with Breville and the Repair centre and no one seems to be able to give me an actual answer on where my repaired/ replacement coffee machine is or when I will get it. Their customer service says that the machine ...
Read moreis sent, while the repair centre says that they haven't received it yet. The coffee machine is good but CAREFUL because if it breaks down you probably won't have it back anytime soon. BUY FROM ANOTHER BRAND! DON'T TRUST BREVILLE!- 5 reviews
- 2 likes
- Verified
A $700 coffee machine only last 4 months
I know this model isn’t top of the line but i believe for $700 it’s not unreasonable on my behalf expecting something would last a bit longer than 4 months. The machine is made with very thin stainless steel, unlike the previous models. The Grinder is so loud, no one can talk to me if the machine is on. 4 months of use, 2-3 coffee for hubby and I each day, this morning the coffee machine decided to have boiling water shooting out from the brew head like a fountain and it nearly burnt me. Thank goodness my children weren’t near me when that happ...
Read moreened. That was the perfect height and angle for their eyes!! I rang breville this morning, they offered a courier to pick up the machine as they have no service agent in the area where i live which is a pain but i have to find a box to secure it. I had to sign a wavier if the machine got damaged during the shipment i will have to accept the machine back as it is. I paid $700 for a broken coffee machine and i have to find a box for it to ship it back? And if it’s damaged, its at my cost? Also, this is not the only thing broken the last couple months, i bought a breville bench top mixer in November, $249 from BIGW, used 3 times in 2 months, smokes coming out when i turned it on. Of course, i took it back for a refund and i was very close out of warranty because bigw only provides 3 months warranty. The overall quality of Breville products, very very questionable. I have never had so much issues with kitchen appliances, let alone from the same brand within 3 months. I think just for a future reference, pay extra, aim for a thousand mark for a coffee machine, maybe Delonghi or something. Cos there’s no point to spend $700 on something that is unreliable or even poorly made, pay couple hundred more you may get something that would last, works out cheaper in that way. Not to mention the hassles had to go through dealing with the manufacturers. Life these days is hectic enough as it is, you don’t want anything to add more to it.Find out how Breville compares to other Appliance Brands
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WORST CUSTOMER SERVICE EVER
I ordered a mixing bowl on the 4/8/2021. I am yet to receive the product that I had PAID for.
You cannot get through to their customer service over the phone and rarely do they reply the emails.
DON'T BUY BREVILLE!!!
WA’s best customer service
New Oracle coffee machine and absolutely love it. Fantastic customer service Emily provided to make the best coffee and how to look after our purchase. What a great experience.
Never had an issue with breville until recently
There is no way to lodge customer inquiry with breville. Have a faulty item and they do not answer their phone in Australia and their website does not submit your inquiry. Very disappointing.
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- 2 reviews
- 3 likes
Poor customer service
I am having trouble with the steam dial on my Barista Express. It has become very stiff and difficult to turn on & off. I contacted Breville online on 19/11/2021 and I received an email with a case number and a spiel about them experiencing a high number of emails. I am still waiting 4 months later for a response. I tried to call and a recorded message said that they were all in training so no one could take my call. When I finally got through, after being in a queue for ages I was supposedly put through to the person dealing with my case. All...
Read more I got was an automated message to say they weren’t available and got disconnected. When I phoned another time I was given the first name of the person dealing with ‘my case’ and told they would get back to me shortly. There is also no one in a town the size of Geelong who services Breville machines.How bad is that for customer service!!! I have to either drive to Ballarat, possibly twice if it can’t be fixed in a day (the company said it would depend on whether there were any urgent call outs) or pay to get it transported there and back, as it is not under warranty plus the cost of the service/repair. Breville is the worst company for service that I have ever dealt with.- Verified
Misleading advertising
I bought the kitchen wizz pro bfp800 after being told by the sales girl it dices. On the day I had a look around on various web sites where Breville stated in their description of the machine it diced.
On getting it home and using it I discovered it doesn't infact dice unless you spend over $100 buying a kit! Had i known this i could and would have purchased the next one up that peels and dices but seeing how dicing was what I was most wanting in a machine I purchased this instead.
Breville was contacted and I was offered a dicing kit at a pric...
- 2 reviews
Breville Citiz Coffee Machine
On November 9, 2021, I returned my 11 month old Breville Citiz coffee machine to JB Hifi Tweed Heads for repairs as the water was not pumping. I finally received notification it was ready one month later and picked it up the next day-December 8. When I started the machine it was working but was making a worrying noise. Today is December 12 and it is not working again with the same problem. I rang JB this morning and was told this is unusual but bring it in again. This situation is unsatisfactory and the inconvenience of this whole exercise is unbelievably frustrating. I tried to sort this through private mediation with Breville which was responded with a trite reply. I will never buy another Breville product.
Questions & Answers
We have a Breville Pressure Cooker Model BPR700 BSSANZ 1100 w purchased from Myers. Have looked after it carefully. We have now a sign on the front panel stating "EO" and the cooker does not work. Please advise what this is and what we need to do to rectify.
Regards
Richard Butler NSW Sydney.
I made an order online last night. I think I need to add to it but when I call breville number it says press 1 but then hangs up
BrevillevStand mixer offer, Why can I not get the redemption item promised ( grinder) but only the spirolizer, which I already have ?
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