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Breville
1.9 from 84 reviews · View Statistics

Reviews

  • Product Quality
    2.3 (32)
  • Return Claim MadeYes (5) · No (34)
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Shaun

ShaunGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Broken website, broken support form, broken customer service

published
Incentivised ReviewNo
Return Claim MadeNo
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Ian B.

Ian B.

  • 2 reviews

Stood by a defective product

published

I bought a Breville flat bed microwave. It worked well for just over a year, then died - 'Er - 1' message. It was just 6 days out of warranty, so I wrote to Breville asking what they would do for me.
They responded quickly, offering a new model as a replacement, at no cost to me. That model costs more than the one I bought. After providing them with proof that the unit was u/s, Breville immediately arranged for the new one to be sent to me.
Good on you Breville for doing the right thing!

Incentivised ReviewNo
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Rad

RadGreater Melbourne (Outer), VIC

The Smart Toaster - not really

published
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The reviewer stated that an incentive was offered for this review

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Teresita

TeresitaGreater Melbourne (Outer), VIC

breville barista pro not worth the price

published

Bought the machine in Nov.19and had to take it for repairs in oct20 as I had my safety switch being triggered off when I turn the machine on and also steam was coming from below not just the nozzle. Now I have the same problem steam is coming from below and the milk is not heating and frothing. I tried calling customer service but I got an automated message saying to go on line but the site seems to offline. Ive had breville before but never had problems like this machine which is more expensive but a piece of crap. I would not recommend it to anyone wanting to buy this model.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Disappointed

DisappointedSydney, NSW

  • 2 reviews

Answer your phones breville

published

Purchased an oracle coffee machine and had to have it repaired twice in the first year due to faults. Each time for it sent back with dents all over the machine. Sent an email through and it took them 4 months to respond only to say I would have to send it in again for repairs! No way Breville , this is not white glove service this is dodgy for a $2300 machine. I was first I. The phone queue for an hour, what a joke.
Have the decency to abide by consumer rights.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Diabolical Customer Service - you couldn't write this stuff...

published
Product Quality
Incentivised ReviewNo
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swaziau1

swaziau1

  • 9 reviews
  • 6 likes

Terrible Customer Service

published

Terrible, they don’t answer their phones and have very long call waiting cues. I have a problem I cannot fix with a brand new too if the range coffee machine

Product Quality
Incentivised ReviewNo
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Truthsayer

TruthsayerIllawarra, NSW

  • 5 reviews

poor mismanagement

published

Breville, fix your customer representative answering service.
Not receiving a call back is frustrating.
Hanging in the queue and not moving is frustrating; waste of time and effort.
No doubt many understanding the disadvantages of CRs working from home.
My enquiry hopefully now addressed as the part is still in the warehouse, so more delay, but probably would still be there if i hadn't persisted.
**I should have received a confirmation email when I placed my order. Only my credit card indicating a withdrawal a week later.

Incentivised ReviewNo
Return Claim MadeNo
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Choudhury N.

Choudhury N.Greater Melbourne (Inner), VIC

this stupid Australian company

published

Their products are faulty especially portable cooktops. The ceramic top breaks within days and the company always blames it on the users. Even if people have warranty, the company never replaces them. They just keep you waiting until people give up and choose some other brand. I urge consumers to buy other brands.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Star Cruises sunk

Star Cruises sunkPerth

  • 4 reviews
  • 8 likes

Get a robot!

published

Ordered 2 replacement beaters for a Breville stand mixer as the 2 that came with the mixer broke. Took 2 weeks to get to Perth and upon opening the box they have sent an incorrect beater! This despite having the picture and model number off their website included with the order. I had to call to get it rectified, I was on hold for a long time until a call back was offered. The customer service rep said accidents happen. I want to know how? What more information would you need other than a picture and part number for an error NOT to happen? If people are too incompetent to choose 2 beaters to post, then maybe get a robot! Shameful! Now another 2 week wait and will I indeed get the correct part? Who knows!

Product Quality
Incentivised ReviewNo
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Shocking customer service

published
Incentivised ReviewNo
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Mudman

MudmanSouth West, WA

  • 3 reviews
  • 2 likes

I had an excellent customer service experience.

published
Incentivised ReviewNo
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Eva T.

Eva T.

  • 2 reviews
  • Verified

Very stressful experience

published
Incentivised ReviewNo
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Farid

Farid

  • 11 reviews
  • 1 like

Overall satisfied

published

I bought a mixer after a few months the batters had a few signs of rust which was very odd. I contacted the customer service which they replied the same day. it took 2-3 months to send the replacement since it was not in stock but we got it in the end.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Linda

LindaGreat Southern, WA

  • 2 reviews
  • 1 like

Worst appliance I have ever bought

published

The inside of the breville air fryer is impossible to clean there is a sticky type substance on the bottom which will not come off it looks terrible and looks like it hasn’t been cleaned for months and it’s only a few weeks old

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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Marian

MarianPerth, WA

Shocking customer service

published

Bought online from BREVILLE 58mm portafilter with 2 cup single wall insert. This never arrived. Contacted customer service but guy didn't know what happened with that order. He said he going to find out and will call me back and send me email. Neither eventuated. Called customer service again on Monday and was put in the queue 31, opted for call back. It happened 2 hours later. This time guy couldn't even find my order and after 3 minutes just hang up. I played for my order with PayPal and will be rising claim with them. So much for BREVILLE customer service.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Upset Breville User

Upset Breville UserGreater Melbourne (Inner), VIC

Customer Service: terrible

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Anna H.

Anna H.Sydney, NSW

  • 5 reviews
  • 2 likes

Breville BTA825BSS The smart toast 2 slice toaster

published

The first toaster worked well for about 18 months, then only part of the bread of was toasted. Luckily it had a two-year warranty. Breville was contacted and was told to take it back to David Jones with the receipt swapping it over. They ordered one in for me which was delivered with it having the same problem. Again it was returned after contacting Breville with David Jones replacing it. Third time unlucky because top of the toast is burnt with the bottom of the bread hardly toasted plus the 'Lift and Look' button doesn't always work checking to see if the bread is toasting well, if need be. It will be returned to David Jones again after contacting Breville for the third time for a refund. I will never buy Breville products ever again.

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Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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mitch

mitchGreater Melbourne (Outer), VIC

  • Verified

rubbish !!!!

published
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Breville complaint

Breville complaintSydney Surrounds, NSW

Simple question about my Breville duel boiler coffee machine.

published

Extremely frustrated , have tried to contact Breville about an issue with the de-scale warning continuing to come up on my duel boiler coffee machine, seems a simple question but I’ve tried emailing them with no response for a couple of weeks , despite sending a return email saying they will get back to me in 36-48 hours . Also rang with no luck , automated voice tells you all staff are in training and I should email , going around in circles . Very poor service from such a large a respected company.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Page 1 of 5

Questions & Answers

Michael

Michaelasked

BrevillevStand mixer offer, Why can I not get the redemption item promised ( grinder) but only the spirolizer, which I already have ?

No answers
Breville complaint

Breville complaintasked

I have a Duel Boiler coffee machine (BEP920) that is working perfectly, however the "DE SCALE " display wont go away despite completing the De scale clean with no problems. I have read online that you can restore factory settings to fix the issue however this will void all other cleaning reminders for future cleans ect .
Is there an easy way to get rid of this reminder .

No answers
buzzie1966

buzzie1966asked

Why can't I call Breville Australia Support phone line (1300 139 798)? The recorded message says "all our staff are in training, so please send an email instead". It has been this way for months! This is terrible service from such a huge company.

No answers
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