Tried to place an order on the website, it didn't go through successfully. Tried again, still failed. Bank account got charged twice.
Tried to contact them via the support form but that form was broken too.

Called in the next day, they couldn't find the orders. I said I don't want to be charged for orders that don't exist.

Next day, 2 orders are being processed. Called again to ensure only 1 order should be processed. Never get a firm acknowledgement from customer service. Sent an email requesting only one be processed before it gets shippe...

I bought a Breville flat bed microwave. It worked well for just over a year, then died - 'Er - 1' message. It was just 6 days out of warranty, so I wrote to Breville asking what they would do for me.
They responded quickly, offering a new model as a replacement, at no cost to me. That model costs more than the one I bought. After providing them with proof that the unit was u/s, Breville immediately arranged for the new one to be sent to me.
Good on you Breville for doing the right thing!

Received a BTAA830 toaster ( and matching variable S/S kettle ) as a gift just on 2 years and 3 mths ago . Started to only cook on one side recently so i rang Breville Customer Service to see if it could be repaired or maybe replaced as it wasn't too far past the 2 year replacement warrantly. Waited for what seemed like ages to get thru to Customer service who told me they don't repair toasters and was offered a replacement toaster which was only 15 dollars cheaper than what was paid at David Jones. I didn't think their customer service person...

Bought the machine in Nov.19and had to take it for repairs in oct20 as I had my safety switch being triggered off when I turn the machine on and also steam was coming from below not just the nozzle. Now I have the same problem steam is coming from below and the milk is not heating and frothing. I tried calling customer service but I got an automated message saying to go on line but the site seems to offline. Ive had breville before but never had problems like this machine which is more expensive but a piece of crap. I would not recommend it to anyone wanting to buy this model.

Purchased an oracle coffee machine and had to have it repaired twice in the first year due to faults. Each time for it sent back with dents all over the machine. Sent an email through and it took them 4 months to respond only to say I would have to send it in again for repairs! No way Breville , this is not white glove service this is dodgy for a $2300 machine. I was first I. The phone queue for an hour, what a joke.
Have the decency to abide by consumer rights.

End to end mistakes with the handling of a coffee machine (BES920 - died completely) repair lasting ~ 10 weeks and counting.
No packaging offered which meant I had to find packaging to send a largish coffee machine to Melbourne. Despite no offer to send appropriate packaging but they are very clear that if the machine arrives damaged they will be refusing support.
It then took Breville 4 weeks to organise a courier and this was only organised when i kept contacting them.
Followed by 4 weeks to repair before the machine was returned completely n...

Terrible, they don’t answer their phones and have very long call waiting cues. I have a problem I cannot fix with a brand new too if the range coffee machine

Breville, fix your customer representative answering service.
Not receiving a call back is frustrating.
Hanging in the queue and not moving is frustrating; waste of time and effort.
No doubt many understanding the disadvantages of CRs working from home.
My enquiry hopefully now addressed as the part is still in the warehouse, so more delay, but probably would still be there if i hadn't persisted.
**I should have received a confirmation email when I placed my order. Only my credit card indicating a withdrawal a week later.

Their products are faulty especially portable cooktops. The ceramic top breaks within days and the company always blames it on the users. Even if people have warranty, the company never replaces them. They just keep you waiting until people give up and choose some other brand. I urge consumers to buy other brands.

Ordered 2 replacement beaters for a Breville stand mixer as the 2 that came with the mixer broke. Took 2 weeks to get to Perth and upon opening the box they have sent an incorrect beater! This despite having the picture and model number off their website included with the order. I had to call to get it rectified, I was on hold for a long time until a call back was offered. The customer service rep said accidents happen. I want to know how? What more information would you need other than a picture and part number for an error NOT to happen? If people are too incompetent to choose 2 beaters to post, then maybe get a robot! Shameful! Now another 2 week wait and will I indeed get the correct part? Who knows!

After 1st use of juicing 5med carrots i cdnt open lid..i did the reverse/ forward button many many times as per instruction booklet.but lid wouldnt open!..nxt day i..took juicer back to store..salesman told me this is normal when 1st using this breville big squeeze juicer...after use i also (as recommended) put water in it to "wash it" ...the pulp spout did not even get flushed out...and then u have to soak it to get remaining pulp away from orange rubber....at a RRP of $599 i find the "apple chute" closing button extremely flimsy..i hav no d...

I purchased a BKE750 "The crystal clear" kettle in store at Harvey's and started to notice a puddle under it after a while. I just lived with it, but then it got so bad I thought I'd check the warranty. Bugger, only 12 months, and the kettle was 18 months old. I was disappointed because it wasn't a cheap kettle.
I decided to call breville customer service, mostly to let them know how disappointed I was. I only had to wait about 5 minutes until someone took my call. I spoke to a bloke, who was in Australia, and explained the situation, told h...

I have the worst service experience with Breville. My new $700 coffee machine still under manufacturer warranty was leaking water so I sent it to Breville. For two months I didn’t hear from them. They didn’t reply to any of my emails. When I called them, there was always the same voicemail, all consultants were in training...for two months! Finally my machine was delivered. My excitement didn’t last long as it blew up my fuses. I took it back to Goodguys asking for a refund. I was told I can complain to the consumers affairs as much as I want b...

I bought a mixer after a few months the batters had a few signs of rust which was very odd. I contacted the customer service which they replied the same day. it took 2-3 months to send the replacement since it was not in stock but we got it in the end.

The inside of the breville air fryer is impossible to clean there is a sticky type substance on the bottom which will not come off it looks terrible and looks like it hasn’t been cleaned for months and it’s only a few weeks old

Bought online from BREVILLE 58mm portafilter with 2 cup single wall insert. This never arrived. Contacted customer service but guy didn't know what happened with that order. He said he going to find out and will call me back and send me email. Neither eventuated. Called customer service again on Monday and was put in the queue 31, opted for call back. It happened 2 hours later. This time guy couldn't even find my order and after 3 minutes just hang up. I played for my order with PayPal and will be rising claim with them. So much for BREVILLE customer service.

I have been a long term user and lover of many Breville products but never had to contact customer service until now.
I have been waiting since August (it is now November) for a replacement part I ordered online. Breville sent the package with one item missing - no explanation given. I tried chasing this up with them via email and had to wait 2 WEEKS at a time for a response. No solution was given but "we will send it out to you when it arrives". After waiting OVER TWO MONTHS I had to follow up with them and they said it is STILL on back order...

The first toaster worked well for about 18 months, then only part of the bread of was toasted. Luckily it had a two-year warranty. Breville was contacted and was told to take it back to David Jones with the receipt swapping it over. They ordered one in for me which was delivered with it having the same problem. Again it was returned after contacting Breville with David Jones replacing it. Third time unlucky because top of the toast is burnt with the bottom of the bread hardly toasted plus the 'Lift and Look' button doesn't always work checking to see if the bread is toasting well, if need be. It will be returned to David Jones again after contacting Breville for the third time for a refund. I will never buy Breville products ever again.

i bought this machine from Myer and the paddle fails to collapse or rise when need it . i called breville customer support and in they put me on hold and the machine said i m 20 in the queue . i hang up saying i will call tomorrow . called next day i was 37 in line ... i said i will call tomorrow .. called next day i was 43 in line .... after waiting hours a guy answer not giving his name ask about model number where i have bough it and when i start explaining in 5 second he stop listening not saying anything and i start
...

Extremely frustrated , have tried to contact Breville about an issue with the de-scale warning continuing to come up on my duel boiler coffee machine, seems a simple question but I’ve tried emailing them with no response for a couple of weeks , despite sending a return email saying they will get back to me in 36-48 hours . Also rang with no luck , automated voice tells you all staff are in training and I should email , going around in circles . Very poor service from such a large a respected company.