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Unreliable machine and no service.
I have bought a Breville coffee machines here in Australia. The machines broke down quite a bit. The buttons failed and the the mother board failed. Breville had a 3rd party repair agency in my state. Repairs were very expensive.
When the motherboard failed the technition told me to buy another machine as the repair cost was rediculous.
I tried again later only to find that there is now no maintenance here.
I tried ringing the Breville head office, (Breville is an Australian company) but received no replies to my queries.
One technician told me that Breville are very difficult to deal with and that his company had given up offering Brevile service.
- Verified customer
Honestly,it was the least stressful experience on a warranty claim ever in my life.After ringing the Nestle/Dolce Gusto claims line,all i needed to provide was the coffee machine serial number to the member i spoke too.I was asked nicely about the issue,once explained my details were taken and the part in question replaced and mailed to me,very simplified...As i purchased the item in an online store,I was expecting to have to repackage the machine and send it back to Melbourne for assesment,but it couldnt of been any easier to resolve..Excellent service Nestle/Breville on simplifying the process.
White Glove Service
Take up the White Glove Service if it's applicable to your new coffee machine. Our rep, Tanya, was amazing, knowledgeable - so much new info learned. You think you know about coffee, but wow, we learned heaps. The Oracle Touch is just amazing and understanding coffee freshness is a whole new world. Thank you Breville!
- Verified customer
$150 Breville Christmas Espresso 2019 promotion not delivered and no ETA
I've purchased my Breville Espresso Pro 18/12/2019 and on 19/12/2019 I've received an email from Breville approving my claim for the promotion. Till today date I've not received my gift. Just today 3/3/2020 I've received email telling me that there is a delay in delivering these gifts without indication on when I will be receiving it. I based my decision on buying Breville Espresso Pro based on this promotion. Over the last month I called few time and what I get next week you will get it and finally I've been advised by Breville Customer Servic...e that they don't know what is wrong and they don't know the status of my claim. Breville If you can't fulfill your promise at least give us cash back and we go and buy the items from JB HI FI OR Harvey Norman as all these products are available on shelves!!! You really need to do better than that.
- Verified customer
Not fulfilling their promises
Bought a Breville espresso machine BES878 in mid December and qualified for a '$200 gift pack' as part of their promotion. According to Breville, the promotion gift pack is delivered within 30 days of purchase. Multiple emails/phone calls over the past few months have led only to apologies and vague responses about stock fulfillment and imminent shipping. This company's promises and customer services are unreliable.
- Verified customer
Breville - $200 coffee machine redemption not fulfilled
Dec 2019 purchased a Breville auto espresso machine There was
extensive advertising of a $200 redemption offer. As this is a $1300 investment we had researched many similar brands and had been incentivised by this redemption.
We received confirmation of our claim on 17 Dec 2019 and have still NOT received the redemption offer. Each time I have called to follow up I am told there are delays. I consider this misleading and false advertising and now ask Breville to send me a cheque for the $200 value of products.
- Verified customer
Bravo Breville, BES920 repairs were quick & professional.
I can't fault Bravo Repair Centre, St Peter's, Sydney. We live in Canberra & Bravo repaired our 3yr old BES920 quickly and with a minimum of fuss! We chatted once on the phone, agreed to pay the $80 upfront inspection fee then they send you a pre-paid Australia post parcel delivery form & packing instructions. I then sent it to Bravo via our local P.O. Within 3 days they sent an acknowledgement and 2 weeks later a complete quote for the repairs. The repairs included other service elements needed, which I wasn't aware of, so that was no problem ...too. The entire quote included a new solenoid valve assembly, complete steam ball assembly, coffee pump, group head collar and gaskets. All for about a third of the cost of a new Bessie, including a full service. The repairs were completed within a week. They texted to organise payment and to confirm our delivery address. The initial $80 was then deducted from the final cost and they sent it promptly. Our coffee machine is back on our bench and making beautiful espresso coffees once again. Thank you Bravo, thank you Breville. We're very happy.
We recently purchased the new Breville BOV860 smart oven air fryer, assuming it would be an upgrade, only to realise its not as good as the old one. It deceivingly smaller, although dimensions are similar? It's clunkier than it predecessor, the oven door drops too far and if not careful it will slam onto your bench. considering how much we paid for it, I'm of kind of hoping it will last at least five years. I would not recommend this model.
Breville team at Alexandria are fantastic
I wanted to thank the Breville team at Alexandria in Sydney for going above and beyond to help me get a spare bowl for my Breville scraper mixer, even when there was none available in the warehouse, they didn't give up and found me what I needed. Very professional and lovely bunch of people, especially Rebecca and Lyn. So grateful!
Awful customer service
Bought a barista touch machine that failed within 6 months. Sent the machine to some hopeless contractor called Mr sparky in Brisbane who didn't check the machine obviously as it came back with a new fault and not working at all after 4 weeks. Breville basically said too bad no apology and the best they can do is give us some free beans. A replacement machine or vouchers for coffee would have been acceptable but now we wait another few weeks to get our machine back and not confident it will work this time either. I will let as many people as I can know how pathetic they are and won't recommended or buy Breville again.
Purchased a breville master chef rice cooker after a few months the pot has deformed and contacted customer support as the item still under warranty but they refused to replace it and told me I need to buy it. Rediculous! Never again Im gonna purchase breville products! I ended up throwing the rice cooker in the bin where it belong crappy appliance.
Put in many time wasting impositions
Was given the incorrect labeling/packaging by Breville.
Phoned them to clarify, when the courier wouldn't pick it up.
Re-organised courier, courier refused to pick up parcel again.
Put on hold by the company for the guy I was interacting with. Waiting for over 30 mins. Re-queued, turns out he was 'out' on a break.
This is insane time wasting/mismanagement.
I have shifted work twice, been on hold for over an hour. Had multiple phone/email conversations.
How can you set up systems with so many points of failure like this?
I have taken good care of the product. It is broken, I just want it fixed under warranty, but seemingly Breville is doing it's best to avoid dealing with the problem. I am a reasonable/pragmatic person.
- Verified customer
We need a new sustainable approach to 'making a profit'
I want to support you Breville, really I do. But over the past few months, you've been making it really difficult for me to have any remaining respect for your brand.
You clearly don't hold sustainability anywhere near the top of your priorities and yes, I understand that to be a profitable business in the current capitalist society we live in, you need to keep recreating the same product, rebranding it, making it look slightly different and selling it as 'new and improved'.
However, to survive this planet, we REALLY need to be innovative and...look differently at how we can make a profit. I have no problem with making a profit but there are better ways. I called twice and asked for a replacement pot for my rice cooker (BRC510) and both times I was told nothing could replace it. I even suggested the BRC550 model as its practically the same product and I was received with a resounding NO and offer to purchase the BRC550. I even looked online and contacted several resellers to see if anyone had a replacement pot to no avail.
White Glove in home visit by Breville after purchasing Oracle
Fantastic learning experience and session delivered by Tania was outstanding via their "white glove treatment". Wish all the manufacturers did this to get the best experience individually tailored to their product. Fantastic and highly recommended
Cut myself accessing product
I bought a mini whiz I opened the box and put my hand in over the corrugated cardboard n pulled it up and cut my finger badly on the blade beneath which was very sharp I did not know it was there It needs a warning on the cardboard It has sat in the house unused as I had bad finger for two weeks and then found I did not want to use it . I tried once n it dis not work and sue to being somewhat wary of it I dont want it !!! I had a moan here n some Breville person asked me to leave my details with them I did this n never heard from them. If any one wants a cheap mini blender - Perth area??? I will never use them again!! ! No no one paid me to write this!!!!
Breville Coffee Machine
I noticed some pretty negative reviews about Breville espresso machines and I felt compelled to write a review. I have had my Breville Infuser for years and never had an issue. I am also about to upgrade to a better Breville Machine. I have to say the current machine is brilliant. Manual coffee machines take practice and technique, you need to buy the fresh coffee (Not from supermarket) learn how to tamper properly and know how to select the right grind for your machine and not to forget how to steam milk. If you learn how to do that right (youtube) you will serve up brilliant coffee. I have done this for 5 plus years without fail. I have found Brevilles appliances to be very high quality over other popular brands.
Perfect Customer Service
Don’t know why people are writing bad reviews. I phoned Breville customer service yesterday for my faulty toaster which was under warranty. I was given a case number and told to take it back to where I purchased it for replacement. It was all done very quickly with a very pleasant customer service person by phone. I have a new toaster with new warranty. No hassles at all. Thank you Breville.
I purchased a Breville slow cooker this morning at Bing Lee Hornsby. Have been trying without success to register the product. Not able to process this at all. I know what is needed, just not a helpful website . BSC 500. No batch on the product so my endeavours failed.Robyn
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Questions & Answers
I was given a coffee machine by my daughter . Its the Nespresso BEC300MW but she doesnt have a manual to work it and she's not sure how to do it herself. Is there perhaps a guidance manual on the internet?
Thanks so much
Andrea Edelman tel 0434539111
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