Again ZeroI would prefer zero star for Breville.
Customer Care Breville ZERO.
Poor serviceSo purchased a $2000.00 coffee machine only 2 years old, overheated and is rusting. Took 3 Weeks of phone calls and emails to finally get the go ahead to book it in for repairs. how can you repair rust?
took it in this morning to be told they will take 4 weeks to look at it then order parts. This is a joke. I work in customer service and i am glad i dont treat my customers like this.
Tracking Number (but who is the Courier)This is a review of purchasing an item from Breville's website.....while it was relatively straight forward my issue is that they provide a tracking number on the receipt (email) but not who the courier service is to be able to track the progress of delivery. Interestingly when I was in the Breville customer portal the tracking number was a link which took me to the Australia Post website and was advised that the tracking number was invalid. After a bit of googling and finding a website (Aftership) that could trace tracking numbers, I found t... Read morehat the courier services was TNT and that the items was due for delivery today...thankfully I was home to accept the item. Breville, the tracking number is not just for you to make sure the item is delivered to the customer....the customer also uses it to make sure they are home to receive the item and to avoid situations where the item is left at the front door for thieves to take....and why provide a link to Australia Post if you did not even use them to deliver the goods.....so you get zero for customer service in my opinion for purchasing items on your website....I like your products, but I will buy from a retailer in the future who does provide a tracking number that can be traced
If I could give it zero stars I wouldI bought a $2000 coffee machine and within a year it stopped working. I called Breville and they booked it in for repairs however the nearest authorised repair people are not close to me which means I have had to take time off work and drive hours upon hours to get there and back to drop it off and pick it up again. I was assured the coffee machine was repaired however it wasn’t and I’m still having the same issues. Breville have advised I will need to take it to another repair place which means more time off work and hours of driving. Alternat... Read moreively they can courier it but that would mean I need to go buy adequate packing materials and ensure the machine is completely packaged because they don’t take responsibility if it’s broken during transit. So far I’ve been without my coffee machine for 3 months, and it’s looking likely that I’ll be without it for even longer now. In summary, I would recommend buying a cheaper coffee machine from someone who doesn’t make warranty claims so difficult.
Customer Non-serviceI love Breville products have been using them for many many years but lately been disatisfied with their service which is near non-existent ,being constantly on the move in a caravan I find it hard to get anything repaired at a local area and have to transport or send many kilometres away and wait weeks for return
a few times I found it easier to bin the product and buy a new one ,not always a Breville Show details
Breville Australia Customer SupportI recently required my Breville Oracle Touch BES990 In for repair after purchasing 4 years ago.
In order to receive your machine back after repair you need to pay invoice which I did from the repairer for Breville in my area.
They informed me that Breville several years ago had issues with the seals and part of my repair related to this.
I then sent the paid invoice to Breville Australia only to be told unfortunately unable to do anything. Extremely disappointing considering I value the brand and paid for the top of the range coffee machine at that time knowing the reliability of Breville.
Very disappointed as the repair was quite expensive.
Support from Breville non existent. Show details
Cheating ,Fraud and Bad/worst Customer service from BrevilleHi Order cold press juicer from Breville at first place they gave me faulty product and which was't even started. And when I complain their customer service hung up on me and created so much hassle to return this product. When I receive d replacement product that was too faulty it On & OF and Low/High knob was not functioning. I don't know why Breville not honest with their customer. Show details
Unprofessional and very poor customer service / Scam about promotion giftI purchased manual espresso machine about a month ago. They had a bonus gift pack promotion at that time. After I claimed it , I received an email said that it would take 5-10 days. Then 2 weeks after, I received another follow up email said I would receive it safely. I have received NOTHING. I rang Breville customer service but he wasn’t helpful at all. He said it could take up to 30 days and I should just wait.
I explained that I received an email said it was already delivered safely but it didn’t. He was not interested to listen to me.
30 ... Read moredays after, I rang customer service again, another customer service told me a totally different story this time. He said Myer didn’t commit for the promotion which means I can’t receive the promotion gift because I purchased the machine from Myer. They should train customer service staff. They shouldn’t keep saying all different stories and lies. They have no knowledge about Breville. Anyway, the new machine is noisier than old one and the coffee handle is so tight to put onto the machine. Not happy.
Poor customer service from Brevile and the promotion scamPurchased a Breville barista pro with the promise of Breville bonus pack worth more than $500. After submitting my personal information they are refusing to honour the promotion.Just to top it all off, the coffee machine leaks water
I would not recommend Breville products and their customer service is horrendous. I will never purchase another Breville product and continue to warn others. Show details
6 Years of the Breville OricalOur Breville Orical has died, 6 years of hard work, we had a great run, repaired in the 2nd year by Orical warranty, had a year with no problems, than broke again, returned to "Product Care" to be repaired, had a great run of 4 years and it died for the last time, Sent it to "Product Care" again but was worn out.
So now we have a brand new BES980 Orical, making beautiful coffee for years to come. These are a great machine well worth the money. Show details
Appalling Customer ServiceI purchased the Breville Oracle Coffee Machine at just over $3800 and was supposed to receive a $500+ gift pack by redemption but unfortunately, it never arrived.
When I followed up with Breville, they were most unhelpful. They accused me of not applying for the redemption online (despite making a claim on the day of purchase and providing evidence to that effect) and refused to send me my gift pack as the promotion had already expired. Disgustingly disingenuous!
When I told them I was going to take it further, Breville tried to bribe me with ... Read morea bag of free coffee beans and some cleaning products…insulting! I told them I wasn’t interested unless they sent it with the gift pack I should’ve received in the first place. Not surprisingly neither ever arrived. I do not recommend Breville and will never buy any of their products again.
CattleI can't even pour the water into the cup. It doesn't run from the cattle!
Horrible design by terrible company Show details
Not a gift but a takeBrevilles latest offering a $232 Gift Pack on selected purchases wasnt a gift at all but an attempt to take my time and money all for the cost of my personal details.
"Provide personal details plus home address, phone number, email and proof of purchase to recive your gift pack worth $232"
"Your gift pack is ready and includes a free course and a 50% discount on coffee bean subscription for the first 3 months" Show details
Problems- contact seller not Breville!!Milk frother gave me problems! Contacted Breville and they provider an exchange! However the exchange also gave problems! Breville not interested. Refused to respond to queries! So I went back to Good Guys! Happy to look after customers and provided a replacement without bother! Better to go straight back to seller as Breville resists providing replacement for their faults!! (eg - if you use their machine on high heat - the milk burns!! A lovely touch??) If you go to the seller to replace their goods Breville are forced to accept the faulty items back!! Show details
donn't buy oneMy Breville coffee machine gave up the ghost 26 days prior to the warranty expirery date. The warranty says that if they can't repair it in a reasonable time the machine would be repplaced. Nobody can tell what a "reasonable time" is. It's now been away for nearly two weeks. I contact Good Guys Tamworth on numerios time and they could not get an answer either, but they did tell me that 3 -4 weeks in not unknown. Beville after sales service haas murdered me from their products for ever. As I am currently trying to talk to Beville on the phone an... Read mored have been hanging on for 16 minutes and have just had a automatated message that I could be another twenty five minutes. I did have the option of getting a call back but I donn't believe that will happen. Avoid them at all cost
Questions & Answers
When the machine start working, lots of water are going from the filter. I changed the gasket and continue the same even without coffe the water is coming from the same area. How can I stop this problem?
I have a citiz&milk coffee machine which is passing too much water into the tray under the used pods.
I see the older style Scraper Mixer has dough hooks, is this for bread or biscuit dough?
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