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Breville
1.9 from 71 reviews · View Statistics

Reviews

  • Product Quality
    2.3 (26)
  • Return Claim MadeYes (4) · No (30)
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Farid

Farid

  • 8 reviews

Overall satisfied

published

I bought a mixer after a few months the batters had a few signs of rust which was very odd. I contacted the customer service which they replied the same day. it took 2-3 months to send the replacement since it was not in stock but we got it in the end.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Linda

LindaGreat Southern, WA

  • 2 reviews

Worst appliance I have ever bought

published

The inside of the breville air fryer is impossible to clean there is a sticky type substance on the bottom which will not come off it looks terrible and looks like it hasn’t been cleaned for months and it’s only a few weeks old

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Marian

MarianPerth, WA

Shocking customer service

published

Bought online from BREVILLE 58mm portafilter with 2 cup single wall insert. This never arrived. Contacted customer service but guy didn't know what happened with that order. He said he going to find out and will call me back and send me email. Neither eventuated. Called customer service again on Monday and was put in the queue 31, opted for call back. It happened 2 hours later. This time guy couldn't even find my order and after 3 minutes just hang up. I played for my order with PayPal and will be rising claim with them. So much for BREVILLE customer service.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Upset Breville User

Upset Breville UserGreater Melbourne (Inner), VIC

Customer Service: terrible

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Anna H.

Anna H.Sydney, NSW

  • 5 reviews
  • 2 likes

Breville BTA825BSS The smart toast 2 slice toaster

published

The first toaster worked well for about 18 months, then only part of the bread of was toasted. Luckily it had a two-year warranty. Breville was contacted and was told to take it back to David Jones with the receipt swapping it over. They ordered one in for me which was delivered with it having the same problem. Again it was returned after contacting Breville with David Jones replacing it. Third time unlucky because top of the toast is burnt with the bottom of the bread hardly toasted plus the 'Lift and Look' button doesn't always work checking to see if the bread is toasting well, if need be. It will be returned to David Jones again after contacting Breville for the third time for a refund. I will never buy Breville products ever again.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
mitch

mitchGreater Melbourne (Outer), VIC

  • Verified customer

rubbish !!!!

published
Incentivised ReviewNo
Breville complaint

Breville complaintSydney Surrounds, NSW

Simple question about my Breville duel boiler coffee machine.

published

Extremely frustrated , have tried to contact Breville about an issue with the de-scale warning continuing to come up on my duel boiler coffee machine, seems a simple question but I’ve tried emailing them with no response for a couple of weeks , despite sending a return email saying they will get back to me in 36-48 hours . Also rang with no luck , automated voice tells you all staff are in training and I should email , going around in circles . Very poor service from such a large a respected company.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Ann O.

Ann O.Sydney, NSW

  • Verified customer

Very Disappointing

published

Purchased the Soft Top Luxe Electric Jug because it matched the toaster (which is very good). The jug looks nice BUT it is very heavy and very very noisy when boiling, the water level is only visible if you hold the jug up to a light and even then it is hard to see and is heavy to lift. A rust mark has appeared on the bottom stainless steel plate within 1 month of purchase. This is the first time I have purchased an expensive Electric Jug but I am not happy and very disappointed with the purchase. My old cheap jug was better than this one which cost $130.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
TMNZ

TMNZSydney, NSW

Customer service team ignore all attempts at contacting them

published

I try to be patient, I really do, but when I've been on hold for 30 minutes and I am still number 32 in the queue, it's pretty frustrating. I tried again the next day and the same thing happened. I am astounded such a reputable brand would ignore its customers like this. I've left messages (they don't call back), Tweeted, FB messaged them and also filled out a case number online. Nothing is getting a response. Will never buy from this company again - its contempt for its customers is staggering.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Disappointed83

Disappointed83Brisbane

  • 3 reviews
  • 4 likes

Breville promotion not filled..

published

Promo not received but substituted for coffee beans and was told they ran out of stock even though the accessories I was to receive are available online and I store . Shame on you Breville!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
TAds

TAdsSouth East Queensland, QLD

Disgusting

published

Purchased a Barista Express machine due to promotions (a gift pack of coffee beans, milk jug, knock box). Ended up, being scammed. Don’t offer promotions if you can’t provide them!! Goodluck to your company!!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Breville Wizz is the most frustrating food processor

published

The food attaches to the tip of the quad blade - and has caused a gauged our circle in the processor bowl. The blade is then unable to turn round. A job that should take a short time ends up taking more equipment than necessary- pull the blade out; empty contents into another bowl, free food from blade. Start again. Happens with chocolate, sultanas, broccoli and cauliflower stalks.... Grrr
I phoned breville to discuss- customer service said “ not surprising to hear this, it is a Breville after all! if you don’t like the product, don’t buy it again”.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Mike H.

Mike H.

  • 2 reviews

Breville electric blankets-causing shoulder and back pain

published

Socket under the shoulder blade. It doesn't matter how tall you are, with head on pillow the socket is jammed into your shoulder blade. Very painful. Phoned Breville Customer care- no reply

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
erdbrink

erdbrink

  • 2 reviews
  • Verified customer

Won't send advertised products as part of mothers day promotion

published

Same as https://www.productreview.com.au/reviews/fbdcece5-f4c3-48bd-8c60-16302deb9084:
two month after making the claim, I received an email they ran out of stock and would send some coffee beans instead of the Milk Jug and Mini Knock Box in Black Truffle.
I'm really disappointed! Don't offer promotion items if you can't deliver them!!

Incentivised ReviewNo
Return Claim MadeNo
Ben

BenGreater Melbourne (Metropolitan), VIC

  • 5 reviews

They own many brands such as Cli Mate

published

Typical umbrella corporation, owns many brand names, all just marketing. I bought a Cli Mate air purifier, owned by them, and there are no replacement filters, when I pushed I felt treated like a joke, avoid this company, I believe it's another old trusted brand that isn't what it was and just trades on old credibility. May aswell buy stuff straight off Alibaba, names means nothing I feel.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Laura

LauraGreater Melbourne (Metropolitan), VIC

  • 9 reviews
  • 2 likes

Terrible after care on products purchased! Not a brand you can trust!

published

I purchased a The Bakery Boss Bench Mixer. This machine broke and the warranty process has taken nearly 3 months so far (still going). Told it would get fixed, waited weeks before I started to follow up. Then after following up approx 4 times with company fixing it and Breville I was told parts could not be secured, so I would get a replacement machine.

Fast forward almost 3 months - no parts to fix machine, no new machine and still no ETA. I would not buy another Breville product as after care is terrible.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
David

DavidSydney, NSW

  • 6 reviews
  • 2 likes
  • Verified customer

Waiting over 4 months

published

I have been waiting over 4 months after I purchased a Breville Barista Pro coffee machine. I have called up multiple times to only be told lies that it should be sent out “in a few weeks” due to supply difficulties.
I understand these are trying times, but the lack of transparency, communication and flat out lies is incredibly disrespectful. I’m really disappointed in Breville’s customer service and only recommend buying their machines if you want to take a risk with their warranty/customer service assuming you have no issues with your machine. If something goes wrong, good luck. You’re on your own!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Giselle C.

Giselle C.

  • 3 reviews
  • 3 likes

Jokesters

published

Purchased the barrista express for mothers day due to promotion. I put my claim in for the promotion 3 weeks after it started. After waiting 2 months for my promotional products I received an email stating they have run out of the milk jugs and knock boxes and will instead send me 3kg of coffee beans.
Its so magical breville runs out of the expensive products in their promotion but still have ample amounts of coffee beans, so much so they are now able to send their customers 4 times the amount they were going to receive with the milk jug and knock box.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Rob S.

Rob S.Perth, WA

  • 2 reviews
  • 2 likes

Breville Promotion

published

Purchased a Coffee Machine that offered a mother days promotion. One month after trying to claim the promotion, still wait for anything to be sent from Breville. Find this unsatisfactory and doesn't give me a lot of faith if I ever have an issue with my coffee machine and need to deal with their customer service.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Thomas

ThomasGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like

Frustrated Coffee Lover

published
Incentivised ReviewNo
Return Claim MadeNo
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Questions & Answers

Breville complaint

Breville complaintasked

I have a Duel Boiler coffee machine (BEP920) that is working perfectly, however the "DE SCALE " display wont go away despite completing the De scale clean with no problems. I have read online that you can restore factory settings to fix the issue however this will void all other cleaning reminders for future cleans ect .
Is there an easy way to get rid of this reminder .

No answers
buzzie1966

buzzie1966asked

Why can't I call Breville Australia Support phone line (1300 139 798)? The recorded message says "all our staff are in training, so please send an email instead". It has been this way for months! This is terrible service from such a huge company.

No answers
Rose

Roseasked

Why doesn’t breville bring back the pancake maker that you flip over it was the best ever bought one when first came out and it has just died so I bought a four in one hopeless it flattens the pancake if you have an old one available let me know

No answers

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