Breville

My breville coffee machine BES 870 had a leaking problem from portafilter within the warranty period. On 18/3, Contacted Consumers Service and she siad there is stream seal ring problem, a seal ring has placed to order and expected to deliver 7-10days. Wait for 10days , hasn’t received anything , contacted
customer service again , they are apology for delay , asked me to wait for another week. another week passed, nothing received. Contacted Customer service, the lady is rude and said nothing she can help and told me they you just need t...

Its been near four weeks since a 10 day turnaround time was offerred and Breville customer service is off-line and unavailable to provide a progress update. My machine failed to operate at two months old and cost over $3,000!

Don' buy Breville products.- waste of money - product don't last (smart kettle kb825)

For more than a month that I have been trying Breville 1300 customer service number does not exist, claiming "they are in training" Unbelievable rubbish.....
They don't even acknowledge, nor respond back to on-line submitted complaints.
4.5 years ago I purchased from Myers a Breville Smart Kettle KB825. I paid $179 - not a cheap kettle
18 months Myers replaced it because the cut off switch stopped working - the kettle kept boiling non stop.
Less than...

How do you contact Breville for help? Online chat doesn't work. Submit cases online, they don't reply. Telephone personal knows nothing. Its enough for us to return the product.

Purchased machine in August 2021 simple to operate and at first makes reasonable coffee , after 2-3 months lost pressure couldn't even extrude a coffee as no pressure at all - tried all fixes in manual and even online no improvements at all - raised a Case number with Breville have heard nothing back at all . Reading other reviews don't want to give back to Harvey Norman better to just cut loses and buy Delongi - Lesson learnt on Breville products I guess. at least it looks nice on the Kitchen bench top.

Have emailed and followed all their re...

I ordered a simple replacement cappuccino disc for my breville milk frother.
The disc cost less than the shipping, weighs under 10 grams and is about the size of my thumb.
So far it’s been 4 weeks and all I can get from the Breville customer service is “We can’t control Australia post and can’t supply a refund.
Unbelievably terrible service from a company as big as they are.
Recommend you think twice before ordering anything from Breville, certainly don’t expect any customer service satisfaction!

Bought 2 x filter for group head on 23rd feb and item hasnt even been processed according to Breville Customer service. Today is 8th march.

The not so friendly customer service blamed it on ordering system update for the last 2 weeks And basically wont know when the items will be processed also said nothing she could do about it and to just wait it out. Well done Breviile, probably longest system update for the most important feature on your website! Please update your shipping time from between 1-3 days to 2-4 weeks until your system is rectified.

I bought the coffee machine at the end of October. Everything was going well until it broke down 1.5 months later. I brought the coffee machine to the closest repair centre as advised and they confirmed I would get my machine back 7 to 10 days later. Of course... 2 months later... NO COFFEE MACHINE YET. I have been going back and forth with Breville and the Repair centre and no one seems to be able to give me an actual answer on where my repaired/ replacement coffee machine is or when I will get it. Their customer service says that the machine ...

I know this model isn’t top of the line but i believe for $700 it’s not unreasonable on my behalf expecting something would last a bit longer than 4 months. The machine is made with very thin stainless steel, unlike the previous models. The Grinder is so loud, no one can talk to me if the machine is on. 4 months of use, 2-3 coffee for hubby and I each day, this morning the coffee machine decided to have boiling water shooting out from the brew head like a fountain and it nearly burnt me. Thank goodness my children weren’t near me when that happ...

I ordered a mixing bowl on the 4/8/2021. I am yet to receive the product that I had PAID for.
You cannot get through to their customer service over the phone and rarely do they reply the emails.
DON'T BUY BREVILLE!!!

New Oracle coffee machine and absolutely love it. Fantastic customer service Emily provided to make the best coffee and how to look after our purchase. What a great experience.

There is no way to lodge customer inquiry with breville. Have a faulty item and they do not answer their phone in Australia and their website does not submit your inquiry. Very disappointing.

I am having trouble with the steam dial on my Barista Express. It has become very stiff and difficult to turn on & off. I contacted Breville online on 19/11/2021 and I received an email with a case number and a spiel about them experiencing a high number of emails. I am still waiting 4 months later for a response. I tried to call and a recorded message said that they were all in training so no one could take my call. When I finally got through, after being in a queue for ages I was supposedly put through to the person dealing with my case. All...

I bought the kitchen wizz pro bfp800 after being told by the sales girl it dices. On the day I had a look around on various web sites where Breville stated in their description of the machine it diced.
On getting it home and using it I discovered it doesn't infact dice unless you spend over $100 buying a kit! Had i known this i could and would have purchased the next one up that peels and dices but seeing how dicing was what I was most wanting in a machine I purchased this instead.
Breville was contacted and I was offered a dicing kit at a pric...

On November 9, 2021, I returned my 11 month old Breville Citiz coffee machine to JB Hifi Tweed Heads for repairs as the water was not pumping. I finally received notification it was ready one month later and picked it up the next day-December 8. When I started the machine it was working but was making a worrying noise. Today is December 12 and it is not working again with the same problem. I rang JB this morning and was told this is unusual but bring it in again. This situation is unsatisfactory and the inconvenience of this whole exercise is unbelievably frustrating. I tried to sort this through private mediation with Breville which was responded with a trite reply. I will never buy another Breville product.