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Breville
1.9 from 119 reviews · View Statistics
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Reviews

  • Product Quality
    2.3 (55)
  • Return Claim MadeYes (13) · No (50)
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Mandy
MandySydney, NSW

Terrible customer Services

published
Incentivised Review No
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Customer service

published

Its been near four weeks since a 10 day turnaround time was offerred and Breville customer service is off-line and unavailable to provide a progress update. My machine failed to operate at two months old and cost over $3,000!

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Halwagy
HalwagySydney Surrounds, NSW
  • 2 reviews

non existing customer service with poor quality product (Smart Kettle KB825)

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Customer Service is non existence

published

How do you contact Breville for help? Online chat doesn't work. Submit cases online, they don't reply. Telephone personal knows nothing. Its enough for us to return the product.

Incentivised Review No
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Customer Service!!!! What customer Service ?

published
Incentivised Review No
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Shame the lowest you can put is 1 star

published

I ordered a simple replacement cappuccino disc for my breville milk frother.
The disc cost less than the shipping, weighs under 10 grams and is about the size of my thumb.
So far it’s been 4 weeks and all I can get from the Breville customer service is “We can’t control Australia post and can’t supply a refund.
Unbelievably terrible service from a company as big as they are.
Recommend you think twice before ordering anything from Breville, certainly don’t expect any customer service satisfaction!

Incentivised Review No
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Arief C
Arief CSydney, NSW
  • 3 reviews
  • 1 like

Unhelpful customer service.

published

Bought 2 x filter for group head on 23rd feb and item hasnt even been processed according to Breville Customer service. Today is 8th march.

The not so friendly customer service blamed it on ordering system update for the last 2 weeks And basically wont know when the items will be processed also said nothing she could do about it and to just wait it out. Well done Breviile, probably longest system update for the most important feature on your website! Please update your shipping time from between 1-3 days to 2-4 weeks until your system is rectified.

Incentivised Review No
Return Claim MadeNo
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Giorgia
Giorgia
  • 4 reviews

TERRIBLE TERRIBLE SERVICE!!!

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
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Chermain
Chermain
  • 5 reviews
  • 2 likes
  • Verified

A $700 coffee machine only last 4 months

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Sam
SamSydney, NSW

WORST CUSTOMER SERVICE EVER

published

I ordered a mixing bowl on the 4/8/2021. I am yet to receive the product that I had PAID for.
You cannot get through to their customer service over the phone and rarely do they reply the emails.
DON'T BUY BREVILLE!!!

Incentivised Review No
Return Claim MadeNo
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david d.
david d.Western Australia

WA’s best customer service

published

New Oracle coffee machine and absolutely love it. Fantastic customer service Emily provided to make the best coffee and how to look after our purchase. What a great experience.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
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Never had an issue with breville until recently

published

There is no way to lodge customer inquiry with breville. Have a faulty item and they do not answer their phone in Australia and their website does not submit your inquiry. Very disappointing.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
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Deb H.
Deb H.
  • 2 reviews
  • 3 likes

Poor customer service

published
Incentivised Review No
Return Claim MadeNo
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Petae G.
Petae G.North Queensland, QLD
  • Verified

Misleading advertising

published
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Product Quality
3/5
Incentivised Review No
Return Claim MadeYes
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Sharon C
Sharon CRichmond-Tweed, NSW
  • 2 reviews

Breville Citiz Coffee Machine

published

On November 9, 2021, I returned my 11 month old Breville Citiz coffee machine to JB Hifi Tweed Heads for repairs as the water was not pumping. I finally received notification it was ready one month later and picked it up the next day-December 8. When I started the machine it was working but was making a worrying noise. Today is December 12 and it is not working again with the same problem. I rang JB this morning and was told this is unusual but bring it in again. This situation is unsatisfactory and the inconvenience of this whole exercise is unbelievably frustrating. I tried to sort this through private mediation with Breville which was responded with a trite reply. I will never buy another Breville product.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Questions & Answers

Richard B.
Richard B.asked

We have a Breville Pressure Cooker Model BPR700 BSSANZ 1100 w purchased from Myers. Have looked after it carefully. We have now a sign on the front panel stating "EO" and the cooker does not work. Please advise what this is and what we need to do to rectify.
Regards
Richard Butler NSW Sydney.

No answers
Emn
Emn asked

I made an order online last night. I think I need to add to it but when I call breville number it says press 1 but then hangs up

No answers
Michael
Michaelasked

BrevillevStand mixer offer, Why can I not get the redemption item promised ( grinder) but only the spirolizer, which I already have ?

No answers
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