Breville Big One BTS100

Despite regular cleaning the non stick coating gradually has worn off to the point that I can't make a sanwich in this without tearing it apart trying to unstick it from the surface. Another classic example of a brand building up a reputation and then switching to an inferior product.

When first used it made great toasties. After about 3-4 months the toasties would stick to the non stick coating.
This became worse each time, even after spraying with cooking spray. Now it's totally unusable.
Seems like a very common problem from what I've read here.

Edit: Breville customer service was great and replaced it even though I lost my receipt.
However exactly the same problem exists. After less than a dozen uses, sandwiches stick to it and are pretty much destroyed when trying to scrape them off. It appears to stick mainly on the upper lid left side along the cutting edge.
I think a $10 toastie maker from K-Mart would be much value.

The trick with this sandwich maker is to take out of box and smash a axe through it not stick is non existent. Unless you want toasies like these very disappointed breville should recall this product. Tony

Have always been happy with Breville products so didn't do much checking when I purchased this sandwich toaster. Big mistake! Didn't even last two months! First couple of times it was used, no problem, delicious toastie and a breeze to clean, then noticed each subsequent use, it became more and more difficult to clean with what looked like little pieces of the coating coming off. Last use, cleaning was impossible, frustration was high and it ended up in the bin.

I bought a Breville Big One in the hope that it would last as long as my previous Breville. I was mistaken. I had it for two years - and it didnt get much use. Maybe 15 times in last two years. The teflon came off onto the toast and it didn't seal or cut the bread overly well - there were always spillages with just single slice of cheese and ham. Was difficult to clean and a big disappointment. I wouldn't recommend this jaffle make - if I wanted something which would only last 15 uses I'd buy a cheap brand from Target or Kmart.

Most jaffle makers on the market cut the sandwich in half when the two sides are bought together across the bread, this of course restricts the amount of filling you can put in it. The Breville Big One dose not cut the sandwich in half so you can really pile in the fillings. To get edge to edge to edge sealing you have to use large loaves of bread, usually 800 or 900 gram, or home baked bread. Sealed edges make the difference between a jaffle and an ordinary toasted sandwich.
The overall construction is solid and it has no nasty bits that ...

This product makes terrific toasted sandwiches HOWEVER, the non stick coating peels off after a few months & you need to replace it. I have had three & found that the problem doesn't go away.

Bought one of these a few years ago, and it still work perfectly. By starting cold, and puting a slice of cheese and a raw egg on the bottom slice of bread. Then carefully put on other slice of bread, and close the machine. It will cook the egg in the time it takes to toast the bread. Great easy breakfast. This will not work with any other product because of the cutting blade.

I have found this sandwich maker the worst I have ever used. When sandwich is put in it takes at least 15 minutes to do one side. Then has to be turned over for other side. The result is a soggy sandwich that one would need to be literally starving to eat. I plug the machine into the wall and wait for the light to say it is ready. What am I doing wrong? Garbage bin is next.

In Breville's effort to make toasties that hold more filling, the edges where the two pieces of bread compress and seal the toastie have been moved further from the centre, reducing the toasties' ability to contain the contents. This means that the contents inevitably spill and make for a messy eating experience. I hate this product

Loved the size of this Jaffle maker.. However, went to wipe down the non-stick surface after cooking a Jaffle sandwich, noticed two spots on the coating, the size of a five cent piece, that had lifted off the coating.

Breville customer service weren't interested in providing a solution because I didn't have a receipt, instead flogged me off to the retailer.

Not satisfactory for an item which hasn't had much use.

Pack in lots with big bread, tons of fillings and - 3 1/2 mins later - perfection!
Two jaffles...each of them one big pocket of goodness.

Small unit. I did manage to snap the plastic clip but in hindsight was rushing it.
But it still works!

Far better choice than Breville's "the Original" BTS200 toasted sandwich maker, the Breville Big One BTS100 is overall the best of the few "True" electronic Jaffle [uncut toasted sandwich] makers available on the Australian market, perfectly cooks & seals so hot melted cheese and other runny fillings won't escape and burn you while eating [if you don't overload the fillings].
Use spray oil when cooking mini omelets ,eggs or pancake/waffle mixture,puff pastry pies & apple tarts etc, only use plastic, silicone & wooden utensils to remove cooked items so you don't scratch or damage the non-stick coating and this unit should last your family for many years if cleaned and treated properly. Enjoy . . .

I chose this model because I didn't want one that cut diagonally so I could crack an egg in it like my previous Breville maker. This heats up very quickly, cooks very well and seals the edges. To avoid cleaning up the grease left by the butter and any melted cheese, I line the plates with foil then discard when used, this also stops any scratches to the teflon when using a knife to lift the sandwich out.
When cooking a sandwich that doesn't have much filling, I find turning the sandwich over at the half way cooking point gives an even browning to both sides of the bread as the bottom browns more than the top if not turned. It also stores well in the upright position taking up little room.

I had a Breville 4 jaffle maker for close on 6 years then it finally bit the dust so I did my usual research and found that Breville made a double jaffle maker with no cutting thingy in the middle so I bought it from JB Hi Fi for $35. After using it for the first time I realised that it was as good if not better than the old one I had. It's quick to heat up, cooks nice and evenly and takes a decent amount of filling. The apple jaffles with puff pastry cook very nice as well. I hope this one lasts as long as the old one.