Never worked right and only a few months old and doesn’t work at all.
We toast regular bread slices. We tried all settings. Bread sometimes got stuck. Didn’t toast evenly. Now doesn’t work at all. This is the most money I ever spent on a toaster and the worst toaster I have ever owned.
Great looking toaster but ......
Purchased this in Jan 2019 and we have been pleased with it. Unfortunately, the element on one side of my toaster have stopped working altogether. We only use the toaster mainly on weekends, maybe that's why mine has lasted 15 months. Looking at the other reviews, the toaster doesn't appear to last beyond 18 months so the one year warranty is pretty useless. Disappointing that Breville hasn't come on line to address customers' issues. Sad that so many appliances don't last long these days nor can be fixed - what hope is there to reduce waste?
very intermittent toaster !!
Have had mine about 2 years - one side drops out regularly - best keep them very keen - no crumbs inside or they jam up - toast ok - but I would not buy another one
Purchased in June 2017.
It's Toastin !
Three years on and this toaster is quite the best I have owned , perhaps not as lovable as my 40 year old Sunbeam Automatic popup but it's close .
Consistent performance and reliability makes for an unfussed morning departure .
Basic maintenance is vital , the crumb tray is a little small and needs cleaning often . Tipping the unit upside down is also required , especially when toasting crumbly breads and Hot Cross Buns .
I was asked to repair a Smeg toaster by a friend , the very flash and impressive case hid the cheapest of internals imag...
beware non repair
i have posted on this site about this product but have come up with this disappointing finding. a breville service repair centre have informed me that the smart toast BTA825 is non repairable and there are no replaceable parts available for this model. mine has a faulty toast/cancel button that has gradually bottomed out or worn out to the point of complete failure. it now looks certain that i have a pile of junk sitting on the bench top in my kitchen. very sad for a 159 dollar purchase after a couple of years use.
i would say not a smart toast........harvey norman should place a sticker on these toasters......non repairable!!
No good. Looks great but too many issues
Purchased it 18 months ago. It started by flashing and not being able to pop up on its own without switching the power in and off. This happened a number of times. Now only one side toasts and the other goes up and down but doesnt heat/toast at all. Rubbish. Considering how expensive this toaster was $140. I expect more
Worst toaster ever bought.
Purchased first Smart Toast just after Christmas. After several months, stopped toasting. Was replaced and now after a similar time frame, one side doesn't heat up at all and the other, just barely. Our Kmart toaster bought years ago now dragged out of cupboard and works so much quicker.
Not quite perfect
Fairly big for a 2 standard slice toaster. Sceptical at first regarding the motorised toast lift ...it still works after 3 years ! Controls are simple and straight forward. Bread slots could be slightly longer to accomodate European style rye breads, without having to purchase the larger model that has a very long footprint, internal edges could of been rolled, so buckled toast doesn’t jam on lift , fairly even toasting coverage, first toast requires longer toasting time to subsequent toasting
- Smart Toast BTA825
- Verified purchase
A+ for cool factor but not practical
Pretty cool and doesn't throw your toast up halfway to space but there are problems with it. Some items get stuck on the way up and it's very difficult to clear. Far too expensive.
Works for me
I mainly toast sourdough bread which doesn’t really brown like most toast. The features it offers are really useful. You can check the toasting progress, it alerts you when the toasting has finished, it has the lift and look feature and a bit more button. Due to its size it takes up a lot of space on the bench but it allows me to toast the large round sourdough slices that have to be hand cut. The length way profile fits on my bench. The reliability may be a problem for some people, my toaster last just over 2 years but it’s gets used 2-4 times...every day which means it’s done over 2,200 toasting cycles. After 2 years most toasters are getting old and start to look well used and not toast like like they used to. A new toaster looks great and works better.
If you are after a toaster that has cool looking led lights and lowers the toast for you at a click of a button this is the one for you , has some great features like the bit more feature ( which toasts for 30 seconds extra if required ) and the main thing is that it makes great toast.
- Smart Toast BTA825
- Verified purchase
Needed a replacement for our old toaster after a kitchen reno. Requirements were that it needed to be “silver” or “chromed”. Only required two slice option as there are only two of us and toaster was required to fit into newly created appliance cupboard along with kettle and coffee maker.
Tried the Breville which seemed to fit the bill and was on special at the time. Upon first use, was surprised to discover that rather than have a lever to insert the toast, there was a motorised drive. Place the bread in the slots and push the button. Your ...bread then descends into the toaster while a red LED bar flashes on the end of the toaster and indicates how long there is to go (the LED's gradually extinguish as toasting progresses). A handy feature was the “A Bit More” button. Pushing this dropped the toast back in for a further 30 seconds. Also useful was the “Lift and Look” button allowing the toast to briefly pop up and be inspected on its progress. It then pops back down and the toasting cycle continues uninterrupted. Less useful was the “Crumpet/Fruit Bread” button which is supposed to apply more heat to one side. I only ended up burning the item but maybe it was just “operator error”? Toast cooked evenly both sides and was consistent in colour time after time. Found the “2” setting ideal for my light toasting needs while my wife preferred the darker toasting of the “just under 4” setting. Maximum setting is “5”. I don't know what the longtime reliability will be like for a motorised drive toaster but it works consistently well at the moment. Breville supplies a 2 year replacement warranty which is reassuring. If I had to buy it again, I probably would go with the 4 slice version. It doesn't cost much more and it turns out, it would have fitted the appliance cupboard.
- Smart Toast BTA825
- Verified purchase
Better but not great
Purchased one of these 4 years ago and was good for a few years but stopped working. Decided to try something another manufacturer and went with a Dualit 2 slice. Huge disappointment with the Dualit, poor toasting and very few features that actually worked that well. Priced at around $120, I thought that I would be getting a reasonable product but I was sadly disappointed and would not recommend that Dualit model to anyone. The Dualit is probably the worst toaster I've ever possessed. Decided to buy another Breville BTA825 and it has reminded m...e of how much better this toaster is than all others I have used. Though the toasting is not as uniform on both sides, it still performs in a reasonable manner. Has some useful features such as "a bit more" and lift and look which are both automated features. Overall this is still the best toaster I've ever used and though previous similar unit only lasted a few years, it still represents as good a toaster as I have used.
Lots of wizbangery but terrible at toasting
Yes, its got a little motor that drops and lifts the bread, a lot of nice buttons with cool features like crumpets and 'a little bit more'. And all of these look nice in the athletically designed unit. When it comes to the crunch however ... Ours is set to 4 when we start toasting a sour dough. At the end of the cycle the crust is a little burned and the bread only just starting to brown. Looking at the elements when toasting its easy to see they are poorly space and glow unevenly. It was the same with a wholemeal - so hard to get a an even bro...wning of the bread. If you're after style, it's a good looking toaster. If you're after toast you'd be better off with a cigarette lighter. I'm adding to this review as I've just gone to use the shinny toaster only to be defeated by its design. *Warning* if you plan to toast Lawson bread (from Goodman Fielder), forget it. The bread won't fit into this beautifully designed toaster! That's right, the mouth is too narrow to even accommodate commercially baked bread. Useless product! One more edit: To their credit, Breville have provided me a reference number and return authorisation. I will swap this 2 slice product for the long-slot 4 slice one (and pay the difference in price). Let's see how that one goes.
Love this toaster.
Prior to this toaster I had a cheaper brand that would spark and become faulty every few months and I would swap it for a new one. I have had this toaster for over a year and I love all the bells and whistles. This toaster has a calm demeanor. Instead of springing up and frightening you when the toast is cooked, it gently rises and makes a lovely 'bing' sound to alert you that your toast is ready. I can be anywhere in the house and it's little, pleasant chime can be heard. I also love the minute setting. It is absolutely accurate every ti...me, even when you are doing high volumes of slices two after the other, the results are still exactly the same precise amount of toasting. In previously owned toasters the elements would remain heated and the next two slices would be darker and usually burnt. This one gives a consistent result every time. I like and use the 'little bit more' button for muffins and crumpets. The buttons and case feel like they are metal. I would chose metal over plastic any day. I also bought the matching sesame coloured kettle, which is equally as good. Highly recommend.
needed replacing 3 months after purchase
Is there no-one making a decent toaster anymore??? After reading what felt like a million reviews I decided on this toaster. Which worked wonderfully well....for three months. I loved the four slice fit, great for a family, and how smooth the mechanism was. After 3 months it still went up and down but stopped actually toasting anything. Back it got sent, and I have just received the replacement. I have absolutely no confidence whatsoever that this one will last any longer. I only hope that if it is going to die again it does so within t...he warranty period so I can get another replacement. And then....who knows? Shame on you Breville for making rubbishy products destined for landfill. I would happily pay more for a decent quality toaster that will last. Our previous one we had for 16 years. Seems incredible now.
This toaster has lost it's mind
This toaster was great for 12 months, but then it started behaving strangely. Several buttons would light up at once, and it developed a mind of its own. It would keep popping up for "a quick look" when we didn't want it to, or do "a bit more" unnecessarily so the toast burnt. We also had to press the "Toast" button several times to get it to do anything and now it doesn't work at all, so we've just thrown it away and bought a cheap, basic and very 'unsmart' toaster, which doesn't have a mind to lose.
- Smart Toast BTA825
- Verified purchase
Pretty expensive for what it is I think.
The “Fruit Bread” button is actually the crumpet button. So if you like your fruit bread only toasted on one side you’ll be happy. I like my bread fruit or otherwise to be toasted on both sides.
Basically it’s just a pretty ordinary toaster.
Just received as replacement
The 2 slot should be a little longer to accommodate different length of bread slices, no just for your standard bread loaf, however, the toasting is very even and easy to control.
Easy to program and keep clean.
To early in the piece, to judge the reliability of this model.
Disappointed with Toaster Had it 12 months
1st problem it toast gets caught in bars and it never comes out
2nd problem it bugs out all the time and wont complete ejection when toast gets caught and have to power off and back on again to get it to work again.
It does toast ok, but i know it will fail sooner or later.
I have been so disappointed with expensive toasters, last was sunbream that worked ok for a while then one side failed
Questions & Answers
Stetting at 3 but LCD displays full setting & toast is burned black. Warranty 5 months at 5 months.
Why is Call Center in Australia not working?
Where is the serial # located on the Breville BTA825? I’ve checked the underside and there is general information but no serial number or batch number. Nothing on the box or instruction manual either. Thanks.
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