Breville the Barista Touch Impress

I’m blown away by how great this machine is. How simple it is to set up and operate. I’m in my 70’s and the hardest part for me was pulling it out of the box. Setting it up and using it was a breeze. It has a number of drink options including tea.… Read more

I was very surprised the water was actually hot enough to make tea. But it does make a nice hot cuppa. Coffee, latte, flat white. Cappuccino, and more are all at the push of a button. I love it. Best of all. As I said, it all happens at the push of a button. It’s so easy to use and is mess free. Absolutely love this machine.

My machine broke after 11 months, it took breville 2 months and replaced countless parts and after returning the machine for repair 3 times as when I received it back it still did not work they decided it was unrepairable. Now 2 weeks later they sent out a replacement machine and sent the wrong machine. To say im unimpressed is an understatement. … Read more

I will never purchase another breville machine again, it has been the worst warranty experience of my life.

The espresso it produced was acceptable but not great, the milk frothing was ok, the grind size and amounts were not very consistent, the temps weren't bad though.

If it wasn't for the extremely poor warranty experience I would rate it a 3.

Have used 700 or 800g Lavazza coffee beans from the supermarket to date and got not a single coffee from it to drink. Tried everything I know and I do by now have some experience with home machines. Grind size, basket type, extraction time all adjusted many times over. I think I spent at minimum 4 hours over 9 days since purchase. That was prior… Read more

to failed call centre assistance. The call centre staff did do their best. Appeared to me to be very competent and were polite.

I have a Delonghi Dinamica and a Delonghi Magnifica, both have been amazing and not missed a beat. They are both pretty old by now, but work as they ever did. They have only ever been used with supermarket beans. I also have a Baratza coffee grinder that services two Delonghi Dedica, (smaller machine requiring ground beans). Again they have been amazing. Today, (after the 4 hour min troubleshooting I did myself), just spent over an hour and a half speaking with two support staff. The second started right back where the first (perfectly competent) support person did. Then factory reset. At one point during the second set of video calls, I said that I would be prepared to give it another 20 mins and then that was it. Obviously that time elapsed without resolution. . They consistently said they would send freshly roasted beans. It would appear that only freshly roasted beans under two weeks may be used. However. this machine is advertised to be able to use supermarket. You just have to use slightly different settings that the touchscreen will direct you to. My hope was a slightly better brew with supermarket coffee to serve to visitors. I have no intention of buying fresh beans as we are a family that uses so much. If using supermarket beans, the machine I received is not fit for purpose. If you want it to use for freshly roasted, (under 2 weeks they said), it may be good. I cannot speak to that. Photos attached are the semi automatic Delonghis that have worked so much better and have lasted years. This new Breville costs more. Interestingly, my completely un-tech-gadget savvy brother has used an earlier version of this Breville. It was good, although he said it did only last to just past warrantee date. In this instance Betta refunded fully. However will presumably have to sell as display stock if Breville do not receive as a return.

Quality product makes a great coffee – Very neat and functional unit is a great addition to our kitchen. Superbly designed product using quality components is a breeze to use. Can't beat Breville for home coffee machines.

Very inconsistent results both with espresso shots and milk frothing – I have had the Breville the Barista Touch Impress espresso machine for a little bit more than a week now and I have been extremely disappointed at its complete lack of consistency both while brewing espresso shots and frothing milk. Following the intelligent dosing instructions to get the correct grind size on fresh new coffee beans delivered by… Read more

Breville's very own Beanz.com website, I have not been able to get two consecutive espresso shots that were of acceptable quality. After adjusting the grind setting according to the machine instructions 3 or 4 times before getting to a point of a 30s shot extraction, the follow up shot always ends up being over extracted and lasting 50s before the machine gives up. This is ridiculous, I have wasted half my bags of beans on just adjusting the grind setting constantly and no two consecutive shots end up the same! This is with week old roasted beans too! The machine will also not detect when the bean hopper is empty, causing the dose calculation to be completely wrong if you run out of beans while grinding.

The same situation occurs with the milk frothing. The temperature sensor being outside of the jug and making contact with the bottom of the jug, the type of jug you use to put the milk in matters a lot. The Breville provided jug has a very thick metal base so it conducts the heat slower to the sensor. If you use a standard milk jug that has a thinner base, you always get warm milk instead of hot milk. Even with the offical Breville jug, the temperature and texture of the milk will completely differ whether you fill the jug to the minimum line or the maximum capacity. Here again, this is with the easiest possible milk to texture: fresh full fat dairy milk. This is extremely disappointed as this is highlighted as one of the big selling point for this machine.

I have been in touch with Breville support regarding both of these issues and they have provided a code to get a replacement machine. I am yet to be able to replace it in store because stock is low at the moment across Sydney, but I do hope the replacement machine will fare better. I somehow doubt so, as it all feels like these issues are due to design problems. Time will tell.

Right now, this feels like I wasted a lot of money on a coffee machine that is not as smart as advertised.

Update: I have received the new machine and the new machine somehow is worse! When steaming milk it fails with error ER09 and shuts down in the middle of steaming! That's it I am returning this for good, this is a flawed design.

Best appliance I have ever owned! – We bought Breville’s Barista Touch Impress coffee machine a number of months ago and found we loved it instantly, and that love has only grown with time. At first glance, the sea salt finish and compact design of the machine really pleased us. It has a feel of quality and style which goes beyond simply how the machine looks. The touch screen… Read more

adds to the modern feel and look of the machine. The menu is very easy to navigate and extremely responsive, meaning we have been able to make barista quality coffee at home, consistently and with minimal effort.

We have found the machine has a number of outstanding features that contribute to the ease of use and quality of the coffee. Firstly, the tamping handle on the side limits mess and fuss, and when tamping the machine automatically senses if more beans need grinding, or if the grinds need trimming. The adjustments needed appear on the touch screen and if more grinding is required, the instruction of ‘a bit more’ appears and it’s simply a matter of pressing the screen and a few more beans are grinded and added. You then simply retamp and the machine again lets you know if a further adjustment is required or if the measurement is correct for a perfect coffee. The next step is to move the portfilter into the middle section of the machine and place your cup to receive the brew. As you will see in the added photos the crème produced is extremely high quality and timed on the screen so you can see if it flows between the ideal 25-30 secs producing the perfect coffee that is not too bitter or burnt. The other very useful feature is that once you have your grind setting set for a particular bean, the machine intuitively adjusts based on the brew time. As novice coffee makers we found this feature particularly useful and accurate.

The final part is the inbuilt milk frother that gives you the option to auto froth or manual (we always use auto and it froths perfectly). The milk frothing is where your selected drink type comes into play. The machine has options for long black, short black, latte, flat white, cappuccino, hot chocolate and even tea. Your selection is accurately reflected in the milk froth. We have found our coffee to be nice and hot and not burnt. We further aide having a hot coffee by pre filling our cups with boiling water, then disposing before brewing. We have also found the guided cleaning setting very useful. When we bought the machine we got a complimentary 3 month ‘Beanz’ subscription and we found it was a great way to test a variety of beans for half the price, delivered to our door. We also looked out for a good ‘store cash’ deals with The Good Guys, which meant $200 credit to spend on a future purchase. The price also included concierge credit with The Good Guys, which means we have extra warranty and a $20 credit at least 3 times a year, which we use to purchase new water filters for the water tank. Finally, the ease of cleaning the machine, with guides and prompts, and a small concealed draw behind the drip tray, mean keeping it clean does not feel like a chore. If I had to come up with a negative, the sea salt coating at the front of the drip tray became chipped within the first week of owning and has slightly distracted from the incredibly luxurious and plush feel of the machine. The part can be replaced with stainless steel at a cost which we are considering doing. Overall, owning the Breville Barista Touch has brought a joy to my mornings I wasn’t expecting. My husband, my son and myself all look forward to our daily coffee, and actually enjoy feeling like a real barista when using this machine.

Easy to use - great espresso – I purchased this to replace my Breville dual boiler with a separate grinder. It lasted 7 years and was still going OK but I wanted something more compact. So I thought I'd try the Touch Impress for a bit of fun and wasn't disappointed. The tamping arm works well and the display prompts you if it thinks there is not enough in the basket. It adds a… Read more

bit more and remembers the setting for next time, so makes it easy to dial in a new batch of coffee. It is the first Breville that uses the Baratza burrs in the grinder (Beville bought Baratza), so I'm assuming they are doing a great job. The espresso is pretty good. The automatic milk steaming is good for a latte but can't really do cappuccino. Fortunately, you can use the steam wand manually and can get excellent cappuccino foam. It does oat/almond/soy milk as well but I haven't tried those settings. Looks great in the black truffle colour. Very convenient and fun to use with no mess. The display works well. Very happy with it so far.

Update 18/1/2025 - the steam wand failed to produce any steam. I got it repaired under warranty but then the auto-level dosing feature was not working (would not recognise the level) and then finally the steam wand failed again (after 2 days). Breville is sending a new machine so we'll see how this one goes! It was working well up to this point, producing great coffees. Update 25/1/2025 - Breville sent a new machine from their warehouse. It is working perfectly. We'll see how long this one lasts.