Awesome coffee / Customer service
Great espresso, made possibly the best coffees I've ever had. I did have some issues early on so reached out to the company, Craig (founder) got in touch and we chatted on the phone for about 15 minutes. We narrowed it down to user error, taking his comments into account it's been working like a dream.
Consistently perfect espresso every day - have had the machine for approx 10 years! Recently had a minor issue with the steam wand, even though machine was purchase so long ago still received amazing customer service from the manufacturer to work out and resolve the problem.
Perfect Espresso Coffee for Home and Travel
I have been using the Little Guy since 2011 (+8 years) and it has been faultless. Great Espresso Coffee and an awesome Flat White. I use it daily at home and also in an off-road caravan when travelling. How good is a real coffee when travelling to remote places in the van! I use with a Little Guy induction top which is via an inverter when travelling in the van. What a great forever investment!
Purchased in August 2011 at Wagga Catering Equpment.
Restored after sales service
Best coffee that I've made from any device and Doug in after sales was great after I damage the seals by allowing LG to sit on gas for far too long
Just the best!
We've had our Little Guy for over 1.5 years now and we can't live without it! The coffee extraction is rich - I liken it to liquid gold - and the crema it produces is luscious, foamy and creamy. It is not a machine that produces a quick coffee; instead, it is a machine that produces a beautifully extracted coffee that is top quality and delicious! A couple of key players in ensuring you get a great brew. Firstly, get the grind right.
This is super important in terms of both taste and steam pressure and secondly, when purchasing, take the time...
Purchased in November 2017 for $699.00.
What a Guy!
Making coffee with the Little Guy is a positive experience every time. For those who enjoy the process as much as the outcome, this product will leave you feeling like the world is a great place to live in, every morning. That's not to mention the aesthetics!
It takes a few goes to learn how to make great coffee, but that's part of the process of falling in love.
I did had an issue with a seal which broke a few months in. I got in touch, and was very pleased with the customer service and tips. I highly recommend this product!
Coffee to Perfection
The Little Guy, formerly known as Otto, in combination with the purpose built induction pad has been a wonderful inclusion in daily life for over six years now. The upgraded tamper improved daily processes.
Changing coffee grinds and brands can cause the need to change the basket from time to time. Also water taste can impact coffee which we’ve found when travelling with Otto but a change to bottled water has remedied the issue. Yes, Otto does have its own suitcase (like the one featured in the video) and the induction pad has a dedicated ba...ck pack. Then in travel mode you just need to source of preferred milk and all is good. We prefer to use a coffee grind sourced from Melbourne at home and travelling and if away for extended periods arrange to have ground coffee send to Post Offices along the way. Keeps us happy and Otto and his side kick (induction pad) content Contact with Craig, through their website, has been both expedient and most helpful. A washer here or there has been our only need. Thank you Craig and Team for a wonderful coffee experience through your coffee machine and heating package. Highly recommended to anyone who really enjoys a great coffee anywhere.
Love The Little Guy
We have had our Little Guy for many years and absolutely love it. We love the design, it is simple & elegant & looks great in our kitchen, but most importantly, it makes excellent coffee. It takes a little bit of practice to work out how to get the perfect coffee, (we have found this mostly relates to getting the coffee grind right) but once mastered it makes a delightful morning ritual, and we rarely buy coffee out anymore. It also makes a great babycino!
The maintenance is super easy, there is not much that can go wrong with it, but if yo...
I don’t want to live without my Otto
I’ve had my Otto since 2011, and it took some familiarisation to get the best out of it. Now, I can’t live without it. I love the SLOW ritual of the process of making a coffee. The machine is solidly made, beautiful in your kitchen and can give consistent cafe quality coffee. Get quality beans, use them fresh, preferably grind fresh for perfect extraction. I rarely buy coffee out anymore. I get best results with the companion induction plate. All up highly valued friend in my kitchen.
Purchased in November 2011 for $899.00.
Absolutely, totally thoroughly hopeless.
Looks great. Otherwise a total dud. Uses MASSIVE amounts of coffee. The only time it makes decent cappuccino is in the tutorials. Waste of money unless it’s just for decoration.
Purchased in December 2018 at Coffee Plus, Hobart for $699.00.
Incredibly happy with the Little Guy
I have been incredibly happy with the Little Guy, using it at least once a day for many years. It makes a delicious coffee, and with the option of heating and frothing the milk, it is truly a great device.
Only downside is the fineness of the bean it takes - if too fine (owners stupid mistake), the machine can blow a gasket - though they do offer a very good maintenance service.
Purchased in January 2014 for $499.00.
Great coffee machine can't live without it
This is a great coffee machine that works and works well. You do need a little practice and follow the instructions to get the best results. After sales service is exceptional and very quick.
Purchased in July 2018 at Little Guy website for $700.00.
The best coffee I’ve ever had plus reliable plus enjoying the process
The best coffee I’ve ever had plus reliable plus I enjoy the process of making the coffee. Great job on the milk. Looks classy in the kitchen. I definitely recommend getting the induction cooktop as this is the key to reliability of reproducing great coffee. I was resigned to spending an awful lot more to get that perfect cup of coffee to start the day. Enjoy, I am.
March 14th 2019 Update: Internet shopping but with personal touch
Still the best coffee I’ve had. I had a small problem with the induction cooktop, couldn’t believe how quickly ‘t...he little guy’ sorted this keeping my coffee flowing. I thought internet shopping was impersonal, I couldn’t be more wrong in this case, emails responded quickly and thence problem sorted. Still the best coffee I’ve had. Reliable set and forget. Many thanks, ‘the little guy’ I need that first coffee to get the day started right.
Purchased in January 2019 for $700.00.
Like No Other Coffee Maker You'll Find!
Bought it online from the awesome crew at The Bircher Bar and haven't ever regretted it for a second. It's a staple on my kitchen counter and makes the best home espresso I've ever had - time and time again. I've paired it with the Little Guy Induction Plate and Little Guy Tamper too - can't recommend more!
Excellent machine, excellent customer service
We have had our little guy since my 32nd birthday (5 years now), it has unfailingly made the best coffee and has been a pleasure to use (there is a learning curve, but online tutorials will have you making perfect coffee in no time).
My review was actually prompted by the customer service, having lost the boiler lid I called to see about a replacement... this was arranged and sent within 24 hrs!
Can’t say enough good things about the product or the customer service. Do yourself a favour, buy it!
Live off the the grid and this guy produces 2 every day for the last seven years
Its an absolute gem at pouring shots, so far over 5000. Good espresso maker to have as I live off the grid. Plus it comes camping with me.
I have a porlex hand grinder and Covea gas burner which you can regulate the heat realy well.
Have used it every day for the last seven years, this espresso machine would suit those who are pernikity about there coffee.
Ive given this 4 stars instead of five for one reason, that is that youshould really purchase the invertion cooking hob that is made especially for this, as initially using this on my gas stove, i became distracted and burnt out my little guy on not one but two seperate occaisions.
This can be fixed, but it is costly and it has to be sent away.
Now that I have the invertion cooking top it is perfect. Makes wonderful coffee. I am spoilt now as when I go to purchase a coffee from a cafe it is sometimes nt as good as I can make at home.
Can’t buy a coffee any more
Have been using the Little Guy for a couple of years now and the quality of the extraction is amazing, I am no longer able to buy coffee from our local cafes and we have a lot here in Alexandria ! I recon we save about $2k a year and drink the best coffee in town !
A modern style icon that makes superb espresso
Amazing stove top coffee that matches coffee shop brews. Just a beatiful machine, not cheap but this is top notch quality in every regard and the customer service from Little Guy is 10/10, friendly and helpful from people who are clearly passionate about espresso and this product. I love my Otto
Wonderful Machine - Suffers no fools
I have owned the Little Guy for a year now. Eight years ago a friend bought one and ever since then I ummed and ahhed with indecision and envy. Now a year into owning one I feel silly for not pulling the trigger earlier - it is a wonderful machine.
I use Small Batch beans from North Melbourne and experiment fortnightly with a rotating list of beans. It is endlessly fascinating to see how the Little Guy brings the beans to life. I bought the unit with the recommended induction stove and I think that makes all the difference. I've used it on ...gas and it is dreadful - extraction takes an age and steam pressure is woeful. With the induction unit, it's flawless and reliable. Some things to watch for: 1. Grind size is crucial to getting the extraction rate right. You need to experiment until you hit the Goldilocks zone. 2. Steam pressure - I hit the 'otto' button for my morning espresso (should be called andante) when it reaches 60ml I then crank up the heat to 5/5 on the induction stove. This makes all the difference for generating sufficient steam. 3. Dosing - Craig is right (duh) you need more beans than other espresso machines - I've experimented and worked out that 24-27grams (depending on the bean) is the sweet spot. This means you'll use more coffee quicker - but who cares? 4. Tamping - get a stainless steel tamper it gives you a smoother surface area which helps with steam pressure.
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Questions & Answers
Some questions about my Little Guy (with custom induction plate) which I've been using for a week:
1) The coffee seems to "spit" all over the place, especially towards the end of the extraction process. The bench ends up spotted with coffee in a radius of about 30 cm?
2) Related to question #1 - the manual estimates 60ml extraction in about 90 seconds. I'm getting about 40 ml after 2m30s. Grind too fine? Too much coffee in basket? Tamping too hard? All of the above? I've switched to the basket with lots of holes ("professional") but that's producing watery coffee.
Update - 2 weeks and 3 bags of coffee after purchasing, the most recent cafe knew about The Little Guy (stockist) and even had their grinder set to "TLG" (not a number, actually a setting they'd pencilled in after trial and error. Finally, FINALLY the coffee is tasting smooth and rich with caramel overtones the way I like it, and it's not longer "spitting". Still falling short of the promised 60 mls though but at least I can see progress. It's a good thing I love a challenge :P
Have been a user of Otto now - The Little Guy since early release.
Problem - insufficiency of steam today for milk ?
Hi there, we have had our little guy for quite some time before realising it does not work correctly, water drips from all around the group head around the outside after handle is placed in, and soon steam starts to come out at an alarming rate. There is no crema and the coffee is mostly water. Also, we have not been able to use the steam wand as of yet. We have tried to flip the seal to see if that would help but same result. I'm thinking maybe the seal was just faulty? Extremely dissapointed so far but any help to get our Little Guy working properly would be greatly appreciated!
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