Reviewer Photos & Videos
Poor Warranty Servicing - Problems Never Get Fixed
We are a small manufacturing business, that purchased this model for our few office staff and to be able to provide our occasional guest with a decent coffee. We purchased this coffee machine to replace an existing Breville model just over a year ago. Never had a single issue with the previous machine for the 2+ years we had it. I also have the Oracle machine at home, and never had a single problem. Since the first week of having it, it randomly at least once a week just turns off whilst in operation. We decided to lodge a warranty claim as it...s an annoying fault and it sat at the service centre for several weeks who said they couldn't find any faults. We collected the machine and within days the machine presented with the same fault. Completely powered off mid way in operation. This time we caught it on video and gave it to the service centre. The service centre took the machine back for several weeks and again said they couldn't find anything wrong with it. They updated the firmware and returned the machine with some new small marks and scratches. We are back to where we started with the machine still having the same fault, except now we have another new fault where the machine just stops mid operation (doesn't power off like before). A decent manufacturer would verify by looking at the video we provided, agree the machine is not working correctly, and either fix it or replace it. Things go wrong sometimes but a consumer shouldn't be expected to return something for the the third time. Would not at all recommend this machine given the problems we are having and unless Breville does the right thing will not be replacing the machine with another Breville product. Update - As a further example of poor customer service, Breville, did contact me about this review, to look into it. They however never responded when my case information was provided.
- BES980BSS (Brushed Stainless Steel)
- Verified purchase
Perfect coffee that rivals most Cafés
Purchased this machine in August 2020 after replacing our old no name.
The dual boiler is very convenient, meaning you can have the milk and coffee going at the same time.
The auto grind and tamp functions were the selling point for us as we often got the measurements a bit wrong.
I do find that the grind is inconsistent at times, for example: we leave it on grind 22 for the beans we use, then all of a sudden the coffee is slow to extract and very drippy. So we dial it up to 23/24 and it’s fine. Then when we go to do another shot and it is ...
Great machine with a 3 year life span
We have had our machine for 3 years and each year it has been back for repairs. This time though, the two year warranty has run it’s course. I almost fell off my chair wen I saw the quote for the repairs, almost $900!
This is unacceptable to buy a “superior” product and be up for repairs worth 40% of the cost of a new machine after 3 years. After reading the reviews on this site, there is clearly an issue with the Boilers in this machine.
There is no issue with the coffee the machine makes, it is great coffee machine when it works well. I hope Breville take note and at the very least cover the replacement costs of the Boilers.
So far trouble free
Bought the machine from Harvey Norman 3 years ago. Took the training option and that was entertaining to have someone come to you home and show you how to use the machine. I've had 4 coffee machines and this one has been the most hassle free. I'm surprised by some of the reviews on here.I like that it is easy to use and clean. I think regular cleaning is important. Also setting up the machine for your water and coffee is important....I live in Melbourne with great water. Also how many coffees you make a day can affect the machine life....I gene...rally make 2 lots of four. My biggest concern is that in the states the machine is sold with single and double filter baskets....here we only get the double basket..... Breville's trainer said to use the single shot button with a double basket which produces an undrinkable coffee. Extraction rates etc.....if you look on line you can buy a single basket that works with the autodose grinder perfectly and makes sense as the machine has seperate single and double shot buttons. The milk frother is very good but I do have to replace the gasket once a year.....they provide spares but when you run out find a local spares place and it costs almost nothing to replace. Fingers crossed it continues being trouble free. Previous machines Kitchenaid Saeco Krups. This machine has two boilers so you can make coffee and froth milk at the same time but I think it's best to turn off machine when finished rather than letting it auto off. Cheers
- BES980BSS (Brushed Stainless Steel)
- Verified purchase
AHHHH - MAZING Coffee
I have had the Oracle for a week now and i have to say it is the best coffee machine i have had the pleasure of using. Once I had it setup i was making delicious coffee so easily. I didnt think it could get any better but wanted to take advantage of the white glove service - so i made a booking.
A week after i got the machine (Today actually) and Emily came to my house to show me (im in WA so they can come into the house as long as they follow sanitising protocols etc) some more things i didn't know about it. I am so glad i used the white glov...e service as, even though i made coffee several years ago in a cafe, i still learnt some valuable tips from Emily about the machine and about coffee. I have to say, Emily made me feel so happy to have her in my apartment teaching me about the machine. She was super friendly, super cheerful and super knowledgeable. Going forward i know the quality of my coffee is going to be superior (always look for a roasted on date, not a best before date!) and will always satiate my caffeine needs! Thanks Breville and Thanks Emily!
Purchased in November 2020.
No two coffees the same
Bought a Breville Oracle. Am reasonably pleased but frustrated that even though using fresh beans and not changing the grind no two coffees are ever the same. The first will come through with the correct amount of water but the second will give half a cup. So annoying.
Purchased in November 2019 for $2,500.00.
After nearly 3 years, we are getting our machine replaced
We have been fairly happy with our BES980, It broke down at 18 months, sent it to Breville for repairs, came back working much better than it ever has, making us think it had a problem all along from new. It has failed again with a noisy pump & no pressure to push the coffee through the grouphandel. We have now sent it to Sydney to access the problem. We have asked to have it replaced not repaired. Having a hard time trying to drink instant coffee (Yuck) looks like a nice cup of tea instead.
Purchased in December 2017 for $2,599.00.
Worked for just over 2 years.
Purchased The Oracle just over 2 years ago and have found it to be leaking water from the bottom right hand corner onto the benchtop. It also trips the electricity switch mid coffee. I tried to find the source and have read this is a common problem. It's now outside of warranty, so I have to pay for it to be repaired or throw this expensive machine in the bin. Nothing says planned obsolescence like a machine breaking down after the warranty period ends.
2 Years and going strong
I purchased mine just under 2 years ago and I can say I’m very happy with the build quality. The Quality of the coffee always comes out consistent and delicious. The temp control is good and gives you more control over your coffee.
Purchased in November 2018.
The reviewer stated that an incentive was offered for this review
Well what can I say but I am in love with our Breville Oracle Touch coffee machine. This machine came highly recommended and I tell you what it hasn't disappointed!! It makes the most amazing coffee I have ever tasted and I'm a coffee snob and have tasted a lot. Its very user friendly and just love how I can program by own coffee to the way I like it. Even loved how easy it is to keep cleaning. This is by far the best coffee machine we have ever purchased.
I also highly recommend the White Glove Service that Breville offer. I'm based in Wes...tern Australia and recently had Emily come out and show me all the functions the machine offers. Emily is a fantastic lady and knows her stuff. We had a few laughs in the process!! Thanks Breville for this awesome machine and special thanks to Emily you made my day and I just loved having you in my home
Good while it lasts!
Great machine for the first year, then it cracked inside - not covered under warranty. Then 6months later the sensor went, insides melting-all plastic, then 3months later sensor went again. Kept getting It fixed, then was told to steer clear by a maintenance man who then showed me at least 50 of my same machine - all ready for the tip!!! For $2400 I’d expect a machine to last way longer than 2 years!!!
Moved on, purchased an ISOMAC, best $2500 I’ve spent....
- BES980BSS (Brushed Stainless Steel)
- Verified purchase
Bad service from Breville repairers - have to wait 7 weeks - really???
Well 1.5 years and the machine comes up with ER12 when frothing the milk.
Called Breville and get told to take it to Queensland Coffee Machine Sales at Windsor Qld. Get told 7 week wait - unsatisfactory sorry Breville for a $3,500 machine
This is perfect.
I am very much satisfied with this coffee machine. I make coffee and drink it in the daily basis. I enjoy drinking coffee. I like the color of the machine.
Needs some work
I just wanted to take the opportunity of providing you with some feedback in relation to the Breville Oracle Coffee Machine. Firstly, I want to say that this machine makes beautiful coffee and I mostly love it. The issue I have seems to be a few small glitches that I think need ironing out. We have had two of these machines replaced to date for minor issues under the extended warrantee we pay separately for. The store have also noted a high number of these machines being returned for issues. Mostly it seems the issues are with the grinding mech...anism and whilst I am aware that there is a remedy for this I suspect this wasn’t the intent of the manufacturer that this manoeuvre would become part of the owners maintenance. I have significant weakness in one arm due to surgery and this manoeuvre requires some arm strength. I have recently acquired a new black oracle and mostly love it but I notice that the stream wand of this machine does doesn’t glide as smoothly as other machines we have had. I can work around this but it seems just another small glitch. Please know that I don’t intend this to be overly critical as I do think this machine is the best in its price range for home use. Would just be lovely if some additional work and thought could be put into the issue with the grinder especially. I sent this email to Breville but did not get a response from them.
Purchased in August 2020 at Harvey Norman.
Love the ease and cleanliness
Had this since it first launched several years ago and still going strong. I love how clean and convenient it is. Warms up quickly in the morning and is accurate on all the measures (grind, temp, pressure).
Breville BES870BSS Barista Coffee Machine. Coffee making made easy at a good price
Few things surprise me in a positive way these days however this little juggernaut did just that. It provides spectacularly delicious coffee consistently as it has a built in grinder which you click once into its seating and it will provide a measure ground amount ready to place in the single/double strength cup strainer (or whatever you call it). The unit is solid and heavy and has such niceties as a little tag which raises up if the drip tray becomes overly full. Well priced and consistent in its coffee-making I would absolutely recommend this machine
Purchased in February 2020.
- BES980BSS (Brushed Stainless Steel)
- Verified purchase
From an experienced user - It's Good - but you can do better with the Dual Boiler and Smart Grinder Pro
I have made 4x double-shot flat whites per day for 2 years with this machine. For a long time I weighed every shot and found massive variance in the grams poured despite reasonable consistency in the grams ground. I had numerous emails with the Breville engineers who designed the machine trying to get the source of the problem. No solution was found. I also had issues with the grind indicator as there is a belt between the knob on the side on the machine and the grinder itself. Due to stretch in the belt you can’t get a reliable indicator of po...sition from the digital indicator. This is poorly designed. The inner and outer burr of my grinder is now worn out and I can’t get the grind fine enough to make a decent coffee. This week I decided to abandon the internal grinder and I purchased the Breville Smart Grinder Pro. The Smart Grinder provides much better control over grams ground and much better consistency of grams poured. So I have now spent $2.5k on the machine. Yes, I can now make epic coffee but the path could have been much smoother. So don’t waste your money on an Oracle. Buy the Dual Boiler and the Smart Grinder Pro. This is a superior combination and results in better quality coffee. If you want to do great quality coffee are then you need to learn to manually froth milk. The Oracle will give ok froth but not of sufficient quality to make great art. See my attached photos. All of these were produced using manual frothing and a smaller milk jug. You need to make about 1,000 coffee's to get art of this quality. The jug one supplied by Breville is too big for great art. Also, if you are serious about making great coffee you need to use beans 2-3 weeks only (not younger). Get a subscription and get it delivered. I was previously ordering too much and using some at 1 week old and some at 4 weeks or more old. The sweet spot of 2-3 weeks is super important if you want great coffee. Please feel free to ask if you have any questions.
Great Machine! Fantastic White-Glove Service!!
Love The Oracle as the coffee is great and looks beautiful in our new home. I use an Oracle Touch at work and after Emily came for the White Glove Service in Perth, I was sold on great service she provided, so I purchased The Oracle BES980 to use at home.
Emily is fantastic! I have recommended The Oracle and the White Glove Service to all my family and friends.
Purchased in May 2020.
Great Machine as long as it froths
Second time I am having issues with milk frothing :
- Called the service desk first time and they promised to send a replacement (O ring) which never arrived. Called them the second time and they promised that it will be sent again (when I asked how can I track their previous shipment I was told it isn't possible - weird) - which I received in a week's time. After following their instructions I the machine was able to froth milk as expected, however their O ring never fitted my machine.
- Same issues after 2 months of 1st instance - calle...d the service center again and after fair bit of discussion I was advised to take the machine to the repair center. I asked if they can send their engineer home instead of me carrying that heavy machine to the repair center, I was told that all they can do is to provide me a set of instructions to follow and if it still doesn't work I will have to take the machine to the repair center. Overall - Not really happy with their not so helpful customer support, this is not what I'd expect when I buy something really expensive.
Love this machine!
Totally satisfied with the coffee from the Oracle. The coffee is as good as the bought coffee if not better. The machine is easy to use however apart from reading the manual I would recommend watching videos from Breville on youtube while learning how to use it. This is a big help if you are new to expresso machines. Love that you can use the grinder and group head while heating the milk which comes out perfect using the automatic option. Make sure you get the Complementary Breville white glove service. I had mine today via Zoom. Emily was grea...t showing me the best way to make a single cup Coffee as well a two coffees at the same time. She also showed me how to maintain the machine and how and when to clean certain parts of it. Somethings you wouldn’t know via youtube videos. Its a must especially if its your first machine. Brought it from Harvey Norman which included a mothers day promotion valued at $160 and Harvey Norman voucher valued at $100. I also purchased the extra 2 year product care so the machine is covered for 4 years. Great service. So happy I brought this. I hardly buy coffee anymore.
Questions & Answers
Has anyone replaced the air pump? I have steam but no air being injected for frothing so I'm assuming there is a replacement air pump?
My oracle touch does not give me pop up messages on when to do clean cycle. Any help on how to get it to do so? Also, do I need to use water filter if my water tested that water quality is great
Could be that it is disabled. In the advanced features Hold the single cup button down as you turn on power. Screen will show rSET for reset which you probably do not want, but scroll to Cln by rotating the select knob on right. When on Cln push select, OFF means your prompt is diabled scroll to ON and push Select. Clean prompt can be disabled because many people do it more often so don't want see the prompt.
We've had 4 good years from our Oracle but now it won't heat passed 73degrees. Have watched fabulous videos on checking solenoids which have all been clean. Minor leak from steam boiler is occurring so new O rings required. Have had no luck sourcing how to check thermal regulator that i presume is the problem with the non-heating issue. Any advice? Purchased Harvey Normal April 2016 ALBANY
|Category||Semi-Automatic and Manual Coffee Machines||Semi-Automatic and Manual Coffee Machines||Semi-Automatic and Manual Coffee Machines|
|Pump Pressure||15 bar||15 bar||15 bar|
|Input Power||1,800 W||1,800 W||1,800 W|
|Dishwasher Safe Parts||No||No||No|
|Water Tank Capacity||2.5 L||2.5 L||2.5 L|
|Colour / Finish||Stainless Steel||Black|
|Dimensions||409 x 453 x 373 mm||409 x 453 x 373 mm||409 x 453 x 373 mm|
|Features||Display Panel||Display Panel||Display Panel|
|Milk Frother||Steam Wand||Steam Wand||Steam Wand|
|Bean Grinder||Integrated Burr Grinder||Integrated Burr Grinder||Integrated Burr Grinder|
|Coffee Bean Capacity||280 g||280 g||280 g|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)|
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