Grinds, doses and tamps for you
Makes excellent coffee
Free at-home demonstration
Reviewer Photos & Videos
that is wonderful product . make coffer very delicious
I am very happy with this product and I use every day this machine and make coffee for myself and all my family . they quality is unbelievable . by this machine I brought the coffee shop her very fresh delicious as well as saving lots of money
Purchased in November 2017 at eBay for $3,000.00.
The reviewer stated that an incentive was offered for this review
Great when it's working, unable to get repaired locally.
We owned the Breville Oracle for 3 years, purchased it from The Good Guys. When it was working it was brilliant, it was used regularly, on average making 2 cups of coffee every other day. We regularly cleaned it as per the manufacturers instructions, and always removed the frothing nozzle after use to soak it and make sure the hole weren't blocked.
After 2 years of use the temperature reading on the wand was excessively high, recording 70 degrees when the milk had barley started to heat. I stripped the wand down, cleaned everything and it seem...ed ok for a couple of weeks, then the same issue started happening again. After a few days the display just reported an Er code and it never worked again. I contacted Breville to reach out to a local repair agent, Breville weren't very helpful, just telling me the only course of action would be to ship the unit to the repair agent in Syndey. We're an hour north of Newcastle so that's not as easy as it sounds given it size and weight. We did contact the repair agents, all of which told us it may be too expensive to repair, given the issues and shipping would be costly. I did eventually find a repair company based in Sydney whose sales pitch was that they would collect and determine the fault for an up front fixed fee, then would quote on the repair. We did contact them to collect the unit, they never showed up. I then gave up. The unit sat in my shed for 8 months gathering dust. So in summary it's makes great coffee, its really easy to use, but is very expensive, very unreliable and hard to repair. I've since learnt that if you contact one of the specialist coffee machine suppliers, who also sell domestic machines, but by brands whose sole focus is coffee machines, they are much better machines, with greater longevity and can be repaired by the same companies who maintain commercial coffee machines, of which there are several in Newcastle and most large towns / cities.
Purchased in October 2018 for $2,200.00.
Good machine but no good for making cappuccino's.
Machine is a good machine BUT if your preference is a cappuccino, make the effort and go to Coles fuel stop, 7-11 fuel stop or even a Bunnings café and pay for a GOOD CAPPUCCINO because you won't get one out of the ORACLE. The froth will only last a couple of minutes tops. You buy good coffee beans for $20- $40, just to get a latte or a flat white when all you want is a cappuccino. The machine cost me (with extra warranty) about $3000 dollars. That's a hell of a lot of money for a coffee, if you count the cost of beans , cleaning products, time...and effort since you can go to 7/11 or Coles Express and get a good cappuccino for a dollar. Don't get me wrong, the machine does everything else pretty well but if you want a good cappuccino, DON'T BUY IT, because you won't get it.
Purchased for $3,000.00.
Waste of money
While the Oracle on the surface is a great machine, unfortunately it is let down by lack of spare parts and problems with the electrics when things go wrong, in short once you have problems with the electrical components, its pretty much a terminal problem for the machine, not good enough for a $2.5k coffee machine.
Purchased in May 2017 for $2,300.00.
This machine makes great hassle free coffee .... when it’s working right. Makes coffee with ease. Features contend with the best machines out there but regular maintenance is required to stay working as new
Purchased in May 2019 for $1,400.00.
Wont texture milk
Thoroughly cleaned steam wand. Heats milk & sprays steam to clean, but no milk texture. Observed no air bubbles when placing steam wand in water. Is it air pump / control board
Purchased in June 2018 at Myer for $2,095.00.
Purchased this expensive coffee machine and only 3 months in and having problems. Breville refuse to exchange or refund and insist on repair only. They advise that if it was a cheaper item like a toaster or kettle they would gladly change, however as it costs too much they will not. So you spend more money have less service. Has taken several days to get someone to action any response and still don't know what the outcome will be. My advice would be - do not purchase as too much money with very little service. The more expensive the product the less rights you have. Does not make sense nor does it seem right. Breville has lost us as future customers that is for sure.
Purchased in January 2021 at Harvey Norman for $2,000.00.
If you can make coffee already, this makes it worse!
I had a fully manual machine, which I loved.
If you can use a manual machine, this makes much worse coffee.
Bad customer service - No change of mind allowed after only 24hrs.
Purchased in April 2021 at Harvey Norman for $2,550.00.
Makes a good cup
I liked this machine, easy to use and clean. It is a little bit loud, but it makes a cup quite fast so no issues there. My wife likes it too
Purchased in February 2020.
Poor Warranty Servicing - Problems Never Get Fixed
We are a small manufacturing business, that purchased this model for our few office staff and to be able to provide our occasional guest with a decent coffee. We purchased this coffee machine to replace an existing Breville model just over a year ago. Never had a single issue with the previous machine for the 2+ years we had it. I also have the Oracle machine at home, and never had a single problem. Since the first week of having it, it randomly at least once a week just turns off whilst in operation. We decided to lodge a warranty claim as it...s an annoying fault and it sat at the service centre for several weeks who said they couldn't find any faults. We collected the machine and within days the machine presented with the same fault. Completely powered off mid way in operation. This time we caught it on video and gave it to the service centre. The service centre took the machine back for several weeks and again said they couldn't find anything wrong with it. They updated the firmware and returned the machine with some new small marks and scratches. We are back to where we started with the machine still having the same fault, except now we have another new fault where the machine just stops mid operation (doesn't power off like before). A decent manufacturer would verify by looking at the video we provided, agree the machine is not working correctly, and either fix it or replace it. Things go wrong sometimes but a consumer shouldn't be expected to return something for the the third time. Would not at all recommend this machine given the problems we are having and unless Breville does the right thing will not be replacing the machine with another Breville product. Update - As a further example of poor customer service, Breville, did contact me about this review, to look into it. They however never responded when my case information was provided.
Purchased in November 2019 at Bing Lee for $2,000.00.
Perfect coffee that rivals most Cafés
Purchased this machine in August 2020 after replacing our old no name.
The dual boiler is very convenient, meaning you can have the milk and coffee going at the same time.
The auto grind and tamp functions were the selling point for us as we often got the measurements a bit wrong.
I do find that the grind is inconsistent at times, for example: we leave it on grind 22 for the beans we use, then all of a sudden the coffee is slow to extract and very drippy. So we dial it up to 23/24 and it’s fine. Then when we go to do another shot and it is ...
Purchased in August 2020 at Harvey Norman for $2,300.00.
Great machine with a 3 year life span
We have had our machine for 3 years and each year it has been back for repairs. This time though, the two year warranty has run it’s course. I almost fell off my chair wen I saw the quote for the repairs, almost $900!
This is unacceptable to buy a “superior” product and be up for repairs worth 40% of the cost of a new machine after 3 years. After reading the reviews on this site, there is clearly an issue with the Boilers in this machine.
There is no issue with the coffee the machine makes, it is great coffee machine when it works well. I hope Breville take note and at the very least cover the replacement costs of the Boilers.
Purchased in August 2017 at Harvey Norman.
So far trouble free
Bought the machine from Harvey Norman 3 years ago. Took the training option and that was entertaining to have someone come to you home and show you how to use the machine. I've had 4 coffee machines and this one has been the most hassle free. I'm surprised by some of the reviews on here.I like that it is easy to use and clean. I think regular cleaning is important. Also setting up the machine for your water and coffee is important....I live in Melbourne with great water. Also how many coffees you make a day can affect the machine life....I gene...rally make 2 lots of four. My biggest concern is that in the states the machine is sold with single and double filter baskets....here we only get the double basket..... Breville's trainer said to use the single shot button with a double basket which produces an undrinkable coffee. Extraction rates etc.....if you look on line you can buy a single basket that works with the autodose grinder perfectly and makes sense as the machine has seperate single and double shot buttons. The milk frother is very good but I do have to replace the gasket once a year.....they provide spares but when you run out find a local spares place and it costs almost nothing to replace. Fingers crossed it continues being trouble free. Previous machines Kitchenaid Saeco Krups. This machine has two boilers so you can make coffee and froth milk at the same time but I think it's best to turn off machine when finished rather than letting it auto off. Cheers
Purchased at Harvey Norman for $2,900.00.
AHHHH - MAZING Coffee
I have had the Oracle for a week now and i have to say it is the best coffee machine i have had the pleasure of using. Once I had it setup i was making delicious coffee so easily. I didnt think it could get any better but wanted to take advantage of the white glove service - so i made a booking.
A week after i got the machine (Today actually) and Emily came to my house to show me (im in WA so they can come into the house as long as they follow sanitising protocols etc) some more things i didn't know about it. I am so glad i used the white glov...e service as, even though i made coffee several years ago in a cafe, i still learnt some valuable tips from Emily about the machine and about coffee. I have to say, Emily made me feel so happy to have her in my apartment teaching me about the machine. She was super friendly, super cheerful and super knowledgeable. Going forward i know the quality of my coffee is going to be superior (always look for a roasted on date, not a best before date!) and will always satiate my caffeine needs! Thanks Breville and Thanks Emily!
Purchased in November 2020.
No two coffees the same
Bought a Breville Oracle. Am reasonably pleased but frustrated that even though using fresh beans and not changing the grind no two coffees are ever the same. The first will come through with the correct amount of water but the second will give half a cup. So annoying.
Purchased in November 2019 for $2,500.00.
Questions & Answers
I have a new Breville Oracle machine for two months. No matter how many seconds I set the pre-infusion on, the coffee starts flowing at 4-5 seconds. For example currently set at 10 sec for pre-infusion but flow of coffee starts at 4seconds-help! What am I doing wrong?!
Can someone advise why my Breville Oracle asks to replace the water filter after only 3 weeks and not heavy use. I bought a new filter and it still says this. We have good water, so not a dirty water issue at all.
Try to reset machine or see if you have changed water hardness in the reset menu 'hrd ' it's only a time reminder wether you change or not the filter.... there's no sensor sensing water condition in the machine....just a simple reset should solve it
Coffee runs out around portafiller
Get an answer from our members and Breville representatives
Breville The Oracle uses a fully-integrated conical burr that grinds, doses and tamps 22 grams of coffee inside the portafilter for you. After adding the beans to the hopper, you just need to move the portafilter to the right, then release it slowly back to the centre again. You can also select whether you want to make 1 cup or 2 cups.
- In terms of capacity, Breville the Oracle allows you to place 280g worth of beans into the bean hopper at a time, and 2.5 litres into the water tank.
- Designed with dual boilers, one for the espresso shot and one dedicated to steaming.
- Water is brought to the precise temperature for coffee flavour extraction, due to digital temperature control in the heated group head and boilers.
- A powerful 15-bar pump pressure allows for maximum flavour extraction, and thick crema on top of your coffee.
- The boilers, portafilter and milk jug are constructed from stainless steel, and the machine has a brushed stainless steel exterior, for both a resilient and stylish finish.
- Designed with the following settings: Adjustable grind control, programmable milk temperature and texture, option for a single or double shot, long black, and hot water.
- Comes with the following inside the box: A mini grinds bin, conical burr, portafilter, 1 cup and 2 cup single wall filter baskets, 16oz milk jug, steam wand spare parts, cleaning kit, water filter, water filter holder and water hardness test strip.
Points of praise
Plenty of reviewers reported that Breville The Oracle makes a delicious and consistently satisfying cafe-quality coffee. Once you get the hang of using it, it’s easy and a pleasure to use. A high number of reviewers felt no need to visit the cafe anymore.
The White Glove Service that Breville offers was widely appreciated by reviewers. With this service, a Breville representative visits your house and demonstrates how to get the best use out of your new coffee machine.
Points to consider
Finding the right setting on the grinding dial can often require a bit of trial and error at first, but once you get this right for the coarseness of the beans you are using there’s no issues.
Secondly, some reviewers, including those giving positive reviews, reported that the machine doesn’t always work the way it’s meant to. However, reviewers who had minimal issues in this regard stated that this machine does require regular maintenance and regular cleaning, especially when it comes to cleaning or replacing certain parts of the machine (like changing the filter regularly). If you do this diligently, this helps a lot.
|Category||Semi-Automatic and Manual Coffee Machines||Semi-Automatic and Manual Coffee Machines||Semi-Automatic and Manual Coffee Machines|
|Pump Pressure||15 bar||15 bar||15 bar|
|Input Power||1,800 W||1,800 W||1,800 W|
|Dishwasher Safe Parts||No||No||No|
|Water Tank Capacity||2.5 L||2.5 L||2.5 L|
|Dimensions||409 x 453 x 373 mm||409 x 453 x 373 mm||409 x 453 x 373 mm|
|Features||Display Panel||Display Panel||Display Panel|
|Milk Frother||Steam Wand||Steam Wand||Steam Wand|
|Bean Grinder||Integrated Burr Grinder||Integrated Burr Grinder||Integrated Burr Grinder|
|Coffee Bean Capacity||280 g||280 g||280 g|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)|
|Colour / Finish||Stainless Steel||Black|
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