Brighter Super

They listened and helped us get our ideas out of our head and into a financial plan. And as a member already, at a reasonable cost. We are very happy with the outcome. Can't recommend them enough.

From my initial request the transaction and help Michelle gave was professional and precise. The transaction was smooth and hassle free. I would recommend her and brighter super to everyone every time when discussing superannuation. Five stars Show reply

Peter Hogan was very helpful with providing education on the product and with securing an appointment with Financial Advisors and planners. Thank you for the great service Peter. Warm Regards Show reply

Michelle was a wealth of information and helped immensely with our retirement planning. Her friendly and engaging nature made a complicated topic easy to understand and we now have the confidence to plan for the future. Show reply

Peter Hoban is an excellent communicator and is always professional, well prepared and exhibits an empathetic approach to his discussions and advice. Very knowledgeable and good listener also! Show reply

Brighter Super failed to action an electronic request via ATO to transfer a Super Balance - the reason being that they were using an email address that was 3 years old, due to admin errors at their end. I was only made aware by ATO 'dormant super' advice that the transfer had not occurred. Given the request had already been instigated by me, but… Read more

[Content Removed] failed to act, it expired and my electric request sits in limbo. To resolve this [Content Removed] told me to do it manually...I have now spent over 10 hours on multiple phone calls and submission of manual forms to meet the matrix of roadblocks that Brighter Super have put up. Each time I provide the details, a new barrier is invented - each time I lose a week as they take a week to action emails. I am still going 7 months after initial request and super still not transferred. Inefficient and unhelpful. Thank goodness for having my own SMSF.

Would rate lower if I could. Had plenty of proof that I requested my 2 funds (that they could not explain as to why a second had been set up) to be rolled into the one as I wanted it all in the High growth option. Come to notice years later it was never done. Lodged a complaint, went back and forth showing that I had requested it to be done, but… Read more

due to me not seeing one email that I needed to then go into and print and sign or some nonsense it was never done nor was did anyone pick up on it as to why I had two. Even after I had talked to a FA and confirmed I wanted ALL my super into one account years ago and all High growth option. It was still never picked up. Anyway, they only came back with an offer of refunding some minimal fees within the last financial year, and only from when they changed their fee structure of course so very little back (less than 100). No acknowledgment of what I had missed due the larger amount of money I had sitting in this other account that was not moved over to the Higher growth option. Another issue - continually having signing in issues, constantly. Using same log on and password details, some days just can not log on. Another day fine, with same login details I've always had.

Requested a rollover in latter part of Feb 2025. So no acknowledgement of the request. Go back after being overseas for a month and followed up on the request, Request had been closed. Was told the rollover to be reactivated and a letter from the ATO be provided. Same was provided on request. Called back a day later, only to be told more… Read more

information is required and the request for the rollover has not been reactivated. Totally poor service. With the recent Dump matter Supper is taking a hit with the help of Brighte Super. Could not leave a true reflection opinion of the service delivery.

Great venue, great speakers, concerned over proposed 10% returns mentioned constantly. Also top 10 of super funds… I haven’t seen any other reporting that puts us in the top 10 but still a bit chuffed, are we keeping it to ourselves. Show reply

Peter Hoban has been fantasy through a bit of a stressful time for me. I needed to withdraw a large sum of money from my Super and his advice was priceless, he helped make the transaction less stressful. He guided me through the whole transaction and personally monitored it as well. Thank you Peter. Show reply

I booked an initial retirement meeting with Peter Hoban. He was very informative and good. I am confident I have the wheels in motion now for my retirement. Thank you Peter

Professional prompt service. I contacted my account manager Michelle and the process of setting up an income stream account was explained and set up in a timely manner. I am very happy and now have a regular income and peace of mind. Show reply

Although the consultant Michelle, couldn't provide what I needed, she explained the rules, regulations and why that wasn't possible. Now I know. Also provided me some links to review, future presentations on the Gold Coast (which is absolutely brilliant) and set up a meeting with another consultant to go through and tweak my salary sacrifices that I'm undertaking with Brighter Super. Show reply

I have been with Brighter Super for 23 years now and highly recommend this superannuation fund. My account manager Michelle always goes above and beyond to provide excellent customer serivcce. Show reply

I had a zoom meeting with Michelle C who answered my questions and was very helpful with the information I needed. I have been with Brighter Super for several years and I am very satisfied with the performance of the fund.

Always such a pleasure to catch up with Michelle. I usually have a list of questions and she doesn't hesitate in giving an answer. She also follows up when she says she is going to which is amazing. Thank you for a great service :)

My experience of going through the retirement process and setting up my income stream account was really good with the assistance of my account manager, Michelle.

Had a great catch up with my Brighter Super Account Manager recently. I really loved the way he explained how my Super works for me and informed me on tools and calculators to use and steps to take to get the best advice and outcome for my future retirement.

I have had the pleasure of having Peter Hoban as my Brighter Super account manager for several years, I have always found Peter very professional, well versed and extremely responsive to any inquiry I have placed with him.

Peter, as an Account Manager, is first class. Had a really in-depth conversation on superannuation, status of my account for my age, investment options, and how to decrease my and my partner's expense ratio. Brighter Super is a great super company. I couldn't recommend them more.

I had a team's meeting with Peter to discuss my Super and transitioning to retirement. Peter was excellent and explained things in simple terms. He was very clear that he couldn't give advice but provided different options Brighter Super offered. He has also booked me in for a Super health check which will be more specific to what funds I will need for retirement and lifestyle. Overall, I was very pleased with our meeting.

I met with Michelle for a free Super Health Check recently and was very impressed, but not surprised by the service. While not able to give personal advice (this was made clear when booking), I received valuable information about the fund and how to prepare for using my super in retirement. The performance of the fund has been great, fee… Read more

structures are continuously improving and there is regular contact and offers of information (free health checks, webinars, seminars as well as in depth fee for service advice). I am very satisfied with Brighter Super.

Been a member for 37 years and nothing but praise. Michelle was more than helpful, and has guided me every step of the way into retirement. Michelle knows her stuff and highly recommend her. Thanks Michelle for your guidance and hard work. Well done.

Peter Hoban was very polite and respectful. He repeated things every time I asked without a problem enabling me to fully understand the process. Peter also said to email him if I had any questions to clarify my understanding. On the whole a pleasant and informative experience. Thank you Peter.

Michelle was delightful to talk to, very knowledgeable and friendly. I was with LG Super from 1980 to 1985 & again continuously from 1992. The fund’s performance has been comparable to other top funds.

Peter Hoban provided us with great customer service re our recent enquiry. He has very good interpersonal skills and product knowledge, and was very helpful. We really enjoyed our interaction with him for and on behalf of Brighter Super. James & Maria

Was a good introductory for a health check, with some clarification I needed to best manage my super. The only thing I'd point out personally Wayne is that you perhaps speak a little slower, otherwise very informative and polite.

Wayne Rogers was friendly, responsive and great to deal with. I got in contact because we'd had some concerns raised by staff about not receiving expected comms from Brighter. Even though a fair amount of the issue boiled down to communication issues at UU, Wayne took the opportunity to be proactive, and did a great job of controlling what he… Read more

could, while also taking it as an opportunity to raise visibility with members about correcting/updating contact details, and taking advantage of the super healthcheck offering