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HESTA Super Fund

HESTA Super Fund

4.0 from 561 reviews

Reviews

(387)
(40)
(8)
(16)
(110)
  • Incentivised Review Yes (5%) · No (95%)
  • Transparency
    4.5 (228)
  • Customer Service
    4.6 (243)
  • Rates and Fees
    4.3 (65)

Nicole

NicoleSydney, NSW

Excellent customer service

published

Excellent customer service. hesta always respond to your emails and any contacts you made. They are professional and friendly. They're always ready to help and to offer advise. I'm satisfied with the performance of my super fund since I joined.

Customer Service
Insurance Options
Income Protection
Rates and Fees
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Msmalamu

MsmalamuNorth Queensland, QLD

I have been with Hesta for years and wont change they are fast service provider's on point and honest.

published

I have been a memeber since 1/2/2003 and wont change they are fast and on point with all there service enquires and very efficient customer service. Most times you can just login and check your details.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
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Peter Jankowski

Peter JankowskiCentral Highlands and Goldfields, VIC

Excellent service and support

published

i have been with Hesta for nearly 25 years, very satisfied with the growth of my investment. Hesta has always provided an open dialogue with me me and kept me informed of any developments regarding my investment. There has been no problems accessing my funds when ever i needed them. Would recommend Hesta any time.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
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Excellent Advice

published

"Had a very successful financial planning meeting with Joel Brennan. He explained everything and answered all our questions. We were very impressed". Would recommend HESTA to anyone looking for an Industry Super Fund. Knowledgeable and very easy to understand.

Linda

Transparency
Customer Service
Rates and Fees

tups

tupsSouth East Queensland, QLD

  • 2 reviews

Easy to deal with, staff always friendly and helpful. Rapid turnaround when requesting funds

published

I think I have been with Hesta for approximately 13 years. very satisfied with investment returns they have been up and down but this was explained to me when I joined.

Customer Service
Insurance Options
Rates and Fees

Debbie S

Debbie SSydney Surrounds, NSW

  • 2 reviews

HESTA is easy to deal with

published

I have been with HESTS since 1998. HESTA is always good to deal with. They seem to listen to recommendations from members e.g. they now have withdrawal forms on line. The online services is easy to navigate and easy to understand.

Transparency
Customer Service
Rates and Fees

longbourne

longbourneGreater Melbourne (Outer), VIC

  • 2 reviews

Absolute rip off!!!!!

published

I joined the fund only 3 months ago. I put $259 into the fund. I am left with $16. Absolutely disgusting the fees that have been charged. So upset!!! If I could give them no stars I would.

Transparency
Customer Service
3 comments
longbourne
longbourne
HESTA Super Fund
HESTA M.HESTA Super Fund
longbourne
longbourne

I did respond 3 months ago by calling Hesta & asking for a review


ann

annMid North Coast, NSW

This contact great

published

Since 1988 . 42 years if my maths is correct . I leave the management of my funds to the professionals .
Impressed with the customer service with this contact . Previous contact not as much

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
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Linsim

LinsimPerth, WA

  • 3 reviews

Great customer service

published

Have been with Hesta since 2004. Not had a lot of contact but when i do i find them to be very helpful polite and professional especially the female customer service operators.

Transparency
Customer Service
Rates and Fees
Tam

Tam

  • 3 reviews

Great customer service

published

I have been with hesta for 20 years. I have stayed with them as they keep me up todate and informed about my super. I love reading the useful information sent by emails. When I ring hesta they answer my questions and make me feel valued.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
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jenifer

jeniferGreater Melbourne (Outer), VIC

Great customer service

published

i have been with Hesta for many years now and i enjoyed the services they provide, i am very happy.
The staff are very respectful, patient and kind when spoken to, was very helpful with all my inquires regarding my super. i will not hesitate to recommend Hesta to friends and family.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
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Cat F.

Cat F.Sydney, NSW

Great Superfund.

published

Everytime I have spoken to Hesta they have assisted me and are respectful and kind people to deal with. I have no hesitations in recommending them to anyone looking to establish a superfund.

Transparency
Customer Service
Rates and Fees

Cath

CathMelbourne

  • 2 reviews

Hesta phone assistance & advice

published

Very helpful phone assistance, with staff patient and knowledgeable giving clear and concise information. The website is good with plenty of information and easy to navigate. Industry based super tends to "feel good".

Transparency
Customer Service

Janet

Janet

  • 2 reviews

Fantastic customer service when I needed help

published

"Took time to explain my options and made sure I understood, sent me paperwork relevant to my query, transferred me to Someone else who was just as good. I’ve been with Hesta for many years, very happy .

Transparency
Customer Service

Cathy

CathyCentral Highlands and Goldfields, VIC

Super enquiry

published

I have been with HESTA for about 16 years. Everything I needed to know and needed fixed for my latest enquiry was done promptly and very quickly. Nothing was to difficult.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
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MarieB

MarieBQueensland

Review recent service

published

Approx 20 years.
Very satisfied with Hesta.
Comment related to assistance with online transaction on my account as I am visually impaired
"As always patient and helpful with working through my application"

Transparency
Customer Service
Rates and Fees

Margaret Rankin

Margaret RankinCanberra 2600, ACT

Thank you Hesta

published

"The staff are always confident and always very competent in what they're telling you, and I'm really, really pleased with the return from HESTA." Found telephone staff helpful and knew how to help me process items.

Transparency
Customer Service
Rates and Fees

Madeleine

MadeleineSouthwest, VIC

  • 2 reviews

Help with a worry free retirement

published

I had been with HESTA since super became compulsory. Very satisfied with their performance.
On retirement, I saw their financial advisor and have a plan that keeps me worry free.
My recent call for assistance was attended to by the most patient yet efficient person who persevered for some time to see that my problem was solved.
I absolutely trust HESTA
Thank you

Transparency
Customer Service
Rates and Fees

Went back to Hesta

published

After going to a different fund for a few years and showing almost no growth I researched funds and administration fees and realised that HESTA was the best option for me.

Customer Service
Rates and Fees

Keith

KeithSouth East Queensland, QLD

Great customer service

published

"I recently retired and needed to withdraw some funds. The lady was really helpful and explained things really clearly and made sure I really understood what I had to do, and that I'd have everything ready to go.


Page 1 of 29

Questions & Answers

John

Johnasked

Im an Australian living in the UK and have been paying into my HESTA, I had a discussion with them to confirm my Death insurance would cover me over here if the grim reaper was to call and was told it would pay out, is this correct?

Was also told that it was worth continuing my income protection cover by HESTA (over the phone ) would I be protected of is this wrong?

Regards

j

1 answer
HESTA Super Fund
HESTA M.HESTA Super Fund

Hi John

Thank you for your message. We can confirm you are still covered by your death and income protection cover whilst overseas.

Overseas cover while in receipt of IP benefits:
If, after payment of your IP benefit begins, you travel or live overseas for more than six months (or a longer period if the insurer agrees), payment of any benefits will only continue as long as the insurer can continue to obtain the evidence provided in the form and at the times the insurer reasonably requires, to verify your entitlement to IP benefits. If your IP benefit payments stop, they will only resume if your entitlement is established while you live in Australia or another country approved by the insurer.

Our Insurance Options PDS may be of use to you, you can find that located here: https://www.hesta.com.au/content/dam/hesta/Documents/Insurance-options.pdf

You can always give our Customer Care Team at call at +61 3 9200 4714 (our number for members overseas) and we will be happy to assist.

Kind regards

The Team at HESTA


Karen T.

Karen T.asked

Can l withdraw my preserved super at 58 yrs ok did l have retired?

3 answers
HESTA Super Fund
HESTA M.HESTA Super Fund

Hi Karen,

Thank you for your query.

There are 3 main criteria under which you are eligible to make a lump sum withdrawal on 'Retirement' grounds.

They are as follows:
- You have reached your 'preservation age'* and declare yourself to be fully retired with no intention of working more than 10 hours per week in the future
- You have ceased any single employment arrangement (e.g. change jobs) between the ages of 60 and 64
- You are over 65

*Your 'preservation age' is dependent on your date of birth (D.O.B) as detailed below:
D.O.B Before 1 July 1960 -> Preservation Age is 55
D.O.B 1 July 1960 to 30 June 1961-> Preservation Age is 56
D.O.B 1 July 1961 to 30 June 1962 -> Preservation Age is 57
D.O.B 1 July 1962 to 30 June 1963 -> Preservation Age is 58
D.O.B 1 July 1963 to 30 June 1964 -> Preservation Age is 59
D.O.B After 30 June 1964 -> Preservation Age is 60

Please dont hesitate to reach out if you have any further queries at all.

Kind regards

The Team at HESTA

Tina Cassar
Tina Cassar

I think you can access your preserved age , once you are 65. But I'm not sure, speak to Hesta or a financial adviser.

Marie D.
Marie D.

Early release turn around


Dee

Deeasked

I am 73 and want to switch super funds. Do I get charged to move my super over to you?
I read that 2019 has an exemption for the work test if I want to put more money in super, Is this correct, thank you

2 answers
HESTA Super Fund
HESTA M.HESTA Super Fund

Hi Dee

Thanks for your question.

As of 1 July 2019, under the new legislation super funds are no longer permitted to charge exit fees.

HESTA do not charge you any fees to roll over to us.

For partial roll over of funds the super fund may charge a roll over fee. Please contact your other fund to check this.

Regarding the work test, from 1 July 2019 the federal government has introduced a one-year exemption from the work test for those aged over 65 with a super balance of under $300,000.

For more information see: https://www.hesta.com.au/stories/work-test-requirement.html

Kind regards

The Team at HESTA

Dee
Dee

Hi Hesta,
Thank you for your quick, clear reply, I now understand that the work test exemption ONLY being for the first year, this has not been clear to me before, regards, Dee


Get an answer from our members and HESTA Super Fund representatives

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