HESTA Super Fund

HESTA Super Fund

 Verifiedhesta.com.au
HESTA Super Fund
4.2

1,275 reviews

PositivevsNegative
80% · 1,016247 · 19%

Transparency
4.3
Customer Service
4.4
Insurance Options
4.2
Income Protection
4.1
Rates and Fees
4.2
Strong returns on investment
Low fees and costs
Knowledgeable and warm customer service staff

Reviews

1,275 reviews
Lorraine K
Lorraine KSouth East Queensland, QLD
 

Very responsive and knowledgeable

Hesta call centre are very responsive and knowledgeable. They are always friendly and I feel very supported
Maggie
Maggie
 

NON Tech-Savvy Senior Query resolved

"The Lovely lady on the phone answered my query in a friendly & respectful manner and solved my query with patience & understanding. She was very supportive of me & my dilemma as I explained that I was a NON Tech-Savvy Senior with even less than basic skills to work with. The Young Lady was really Great resolving the issue I had. Thanks Hesta.
thomaswarragul
thomaswarragulMid North Coast, NSW16 posts
 

DO NOT USE HESTA

I cannot log into my account as Hesta told me they are having trouble with Safari and Mac computers . The operator did not know wifi it is being fixed
It is difficult to get onto a real person for help at Hesta - I was told there are no direct lines
I was also told there is no way to lodge a complaint with Hesta
I asked the operator for some one to call me regarding not able to log in and he said it would need to be next week !!!!!!
This is a tru account - crazy I will be changing funds of course
thomaswarragul
thomaswarragul  
More

I would also like to say that the difficulties logging in on Safari /Mac computers has been ongoing for moths !!! Not happy

Marg Watters
Marg WattersGoulburn Valley, VIC
 

Fantastic services

Exceptional care and concern for me as a client and my super.
James K.
James K.Greater Melbourne (Metropolitan), VIC
 
Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Ivor P.
Ivor P.
 

hesta super fund

Excellent super fund, transparent and honest better than Australian Super
Rates and Fees
Maria O.
Maria O.
 

TTR queries

I got the right answers for my queries! Thank you!
Rhonda S
Rhonda SCanberra Central 2602, ACT
 

Respectful Consultant

The assistant I received from the Hesta consultant provided clear, precise and respectful answers to all my questions.
Claire
Claire
 

One star

One star- would not recommend. The amount of hoops required to jump through to get TPD or Death payout is unacceptable. Terminally ill member with limited days did not get payout befor3 death as promised and beneficiaries still waiting two months after member died. Very disappointing amount of unnesseccary stress and pain caused
HESTA Super Fund
HESTA Super Fund   DM   
More
Nads
NadsNorth-East, TAS
 

Hesta Superannuation

I found Hesta to be friendly and compassionate when I was in need.
Transparency
Customer Service
Rates and Fees
Ggma
GgmaSouth-Eastern Region, NSW3 posts
 

My super fund

I don’t know what the guys name was that I spoke to but he was very helpful and gave me a couple of options about my super which I will decide on. He was polite and friendly and I could understand him when he spoke.
Bob
BobMetropolitan Adelaide, SA2 posts
 

Cash for Car

I applied for a cash withdraw on the Monday & received the withdraw in my account by Saturday, great service & it will go to my new car, thankyou.
Lili
Lili3 posts
 

Terrible & incompetent service

Horrible customer service. Emails not responded too. Arranged call backs that don't happen. Just awful customer service & that's from the complaints team. It seems that there internal processes don't actually work & you end up going around in circles without having anything resolved.
HESTA Super Fund
HESTA Super Fund   DM   
More
Ioannis
Ioannis
 

Valued and appreciated helpful customer service

Courteous and valued no fuss advice. Justine, understood exactly what I needed. He went over and above my enquiry, i.e. sent me applicable .PDF files for my use/ submission - on his own intuition; greatly appreciated
Peter R.
Peter R.Tasmania
 

Easy and professional

So easy to deal with whether preparing a financial plan or accessing the website for information.

Questions & Answers

Karen C.
Karen C.

Thankyou so much to Joanna, for helping me through a mind boggling situation. Joanna has been so helpful.

Karen C.
Karen C.

I am 65 and need to take funds out to have surgery. I was advised five business days. I do not have much in there, but I really need this, and I am not having much luck getting it. They sent message saying five days, but nothing has happened. I am having to push back very important surgeries. I am devestated. I have had no help - I feel extremely upset. I am told they do not take days, but months. Some people are waiting months. Is this the case with everyone!

HESTA Super Fund
HESTA Super Fund   DM   
Karen C.
Karen C.  

I have sent message back to you. But am not sure if I submitted it correctly.

HESTA Super Fund
HESTA Super Fund   DM   

Hi Karen We have received your message and will reply shortly.

Kind regards

The Team at HESTA

Len M.
Len M.

How long does it take to process my withdrawal from Hesta as it has been 2weeks now.

MsFinny
MsFinny  

Well I made a claim in February and I am still waiting.

HESTA Super Fund
HESTA Super Fund   DM   
See all HESTA Super Fund questions

Details

About HESTA Super Fund

HESTA Super Fund doesn’t pay commissions to shareholders, which helps to keep its fees and costs low. This involves perks such as reduced admin fees, no entry fees charged when transferring money into your super account, and the provision of expert retirement and financial planning to members, at a competitive price.

Points of praise:

  • Several satisfied HESTA members reported that the amount of money in their super account grew quickly, thanks to strong returns on their super contributions with the fund.
  • The customer service was described as informative, as well as pleasant, polite and helpful. HESTA staff were described as being prompt in answering any questions members had, both during the sign-up process and over the course of a membership with HESTA.
  • A number of longstanding numbers who'd been with HESTA for decades commended the super fund’s overall performance, and recommend HESTA to anyone looking to switch their superannuation fund.
Visit official website

Contact info for HESTA Super Fund

Mon8:00 am - 8:00 pm
Tue8:00 am - 8:00 pm
Wed8:00 am - 8:00 pm
Thu8:00 am - 8:00 pm
Fri8:00 am - 8:00 pm
SatClosed
SunClosed
  • ABN: 64971749321

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.