HESTA Super Fund

HESTA Super Fund

4.1

1,200 reviews · Statistics

PositivevsNegative
79% · 953236 · 20%
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Transparency
4.4 (723)
Customer Service
4.4 (795)
Insurance Options
4.2 (292)
Income Protection
4.1 (249)
Rates and Fees
4.2 (498)
Strong returns on investment
Low fees and costs
Knowledgeable and warm customer service staff
See the Best Industry Super Funds in 2023 as rated by Australians on ProductReview.com.au.

Reviews

1,200 reviews
Lance C
Lance C

SERVICE AND ADVICE

"You were helpful and prompt with your attention. made it easy to deal with."
It's not much fun when service providers are happy to take your money, by when you want help and advice they don't want to know you!

Transparency
Customer Service
Christina M.
Christina M.

If I could rate them ZERO I would

HESTA Super Fund
HESTA Super Fund · 
Great service
Great service

Great service

"Answered the phone promptly and were Very polite." I felt important and not just a number

Raymond K.
Raymond K. Hunter Region, NSW · 16 posts

Always a pleasure to talk to Hesta

My request was dealt with so fast and the person helping was polite and helpful.

Transparency
Customer Service
Insurance Options
Rates and Fees
Industry Super Funds

Find out how HESTA Super Fund compares to other Industry Super Funds

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Lis
Lis

Considerate customer service

Easy phone system and very prompt answering. The Team member engaged with me, listened and responded very effectively. They took time to ensure that my needs were met.

Hayley M
Hayley M Metropolitan Adelaide, SA

Friendly staff, didn’t wait on hold or in a queue and query was resolved quickly.

Friendly staff, and were able to help with my query. I also did not have to wait on hold or go into a queue, I was answered straight away and my query was resolved quickly.

Author stated being incentivised for this review

Brooke
Brooke Sydney, NSW · 4 posts

Impressed with customer service and ability of first point resolution

Communication is brilliant then contact was easy and issue swiftly resolved with first contact point. Impressive

Tina
Tina Southwest, VIC

Excellent experience

"Answered my questions completely and very friendly" i was very happy with the explanation help I was given

James C.
James C. Sydney, NSW · 2 posts

Hesta is the Besta

Good service, great website, good returns. Hesta is the Besta

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
Industry Super Funds

Find out how HESTA Super Fund compares to other Industry Super Funds

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Steve Stefa
Steve Stefa Greater Melbourne (Metropolitan), VIC · 8 posts

Shopping around for insurance and I realised I was getting RIPPED for years.

Worst performance and customer service. Just try and get your money out of them. Their insurance premiums are 3-4 times other super funds too. Thank heavens I made the switch to a better fund. Good luck to the CEO focussing on Green, ethical, and inclusive policies. MAKE MONEY love, not friends. Bye........

HESTA Super Fund
HESTA Super Fund · 
Joan Smith
Joan Smith Rosedale · 3 posts

Satisfaction.

Efficient response to my query - satisfied my concern of where my money should be distributed.

Tbar lady
Tbar lady Darling Downs, QLD · 4 posts

Outstanding Support

"Was a very positive interaction with the support staff and they were very friendly."

Industry Super Funds

Find out how HESTA Super Fund compares to other Industry Super Funds

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vikki b.
vikki b.

Really happy with hesta

Responsive, web site easy to navigate. Friendly and helpful staff. Good reports about performance.

Daniela M
Daniela M Illawarra, NSW

Application for hardship made harder

HESTA Super Fund
HESTA Super Fund · 
Vee
Vee Queensland

HESTA SuperFund not so Super

HESTA Super Fund
HESTA Super Fund · 

Questions & Answers

Len M.
Len M. · 

How long does it take to process my withdrawal from Hesta as it has been 2weeks now.

MsFinny
MsFinny · 

Well I made a claim in February and I am still waiting.

HESTA Super Fund
HESTA Super Fund · 

Hi Len

Thank you for taking the time to get in touch.

The duration of your withdrawal process can vary based on several factors, including the time required to receive necessary documentation and the volume of incoming requests.

We are available Monday through Friday, 8am - 8pm AET, at 1800 813 327 or on our overseas number: +61 3 9200 4714 to provide an update on your withdrawal request.

Alternatively, you can send us a private message through Facebook Messenger by visiting http://hesta.co/62633YIvS between 9am - 5pm AET.

Kind regards

The Team at HESTA

Guest
valentine j.
valentine j. · 

How do I log in

Janine
Janine · 

On the HESTA Web page you select Log In, or if you don't already have an online account you will need to create one. You will need to know your membership number.
I am a Super contributor. I don't work at HESTA.
If you need help you should contact HESTA

HESTA Super Fund
HESTA Super Fund · 

Hi Valentine

Thank you for taking the time to get in touch.

To log into your online account access you must be set up for online account access. You can set up online account access or log in using your log in details (if your account is already set up for online access) at the following link: https://my.hesta.com.au/login

If you have any further issues, you can select 'online chat' or call us on 1800 813 327 from 8am to 8pm AET Monday to Friday for further assistance.

Kind regards

The Team at HESTA

Guest
Dave
Dave · 

I switched from Hesta a few years back to take advantage of another fund's ability to buy individual shares, which really boosted my super. However, despite ceasing work after turning 60 the fund seems to take months to process a 30k cash withdrawal. Its PDS states that it can refuse cash withdrawals and even suspend accounts. I'm considering switching back to Hesta as it has much better reviews. It seems common from reviews on this site that funds like to tell people it takes 5 business days from receipt of application to receive funds when it actually takes months. Hesta is getting the same kind of reviews when it comes to cash withdrawals. Why does it take this long? Why is there not honesty and transparency around the time frame? My mortgage comes off the fixed rate in July and I will want to withdraw another 100k. I'm worried that despite switching back to Hesta this large withdrawal will take 6 months or more. The rhetorical question is what good is retirement if you can't access your funds?

HESTA Super Fund
HESTA Super Fund · 

Hi Dave

Thank you for your question.

You can apply for a full or partial cash withdrawal on retirement grounds from your HESTA account online. You can log into your online account here: https://my.hesta.com.au/online-benefits/withdrawal

Or, if you prefer, you can download and complete the following form: https://www.hesta.com.au/content/dam/hesta/Documents/Application-for-benefit-payment.pdf .

Please scan and email the completed application form and supporting documents to hesta@hesta.com.au or send via post to: HESTA Locked Bag 5136 Parramatta NSW 2124.

If you’re not opted in for electronic identification verifications you will need to provide paper copies of certified ID.

Once HESTA receives all the required documentation, and providing it is all correct – benefits are processed within 3-5 business days.

Please allow additional postage and/or bank processing time on top of this.

You can choose to receive the payment directly to your bank account or we can post you a cheque in your name.

If you have any further questions or concerns about the withdrawal process, our team are available on 1800 628 849 between Monday and Friday, 8am - 8pm AET.

Kind regards

The Team at HESTA

Dave
Dave · 

I pointed out that Hesta is getting reviews about significant delays in payments. I was seeking reassurance that if I switched back To Hesta the time frame for a cash payout would be processed in the time you publicly state, due to my current fund having months of wait time. Instead I just get instructions on how to withdraw. Albeit it is a difficult question so I understand the avoidance, but I guess I got my answer.

Guest

Get an answer from our members and HESTA Super Fund representatives

Details

About HESTA Super Fund

HESTA Super Fund doesn’t pay commissions to shareholders, which helps to keep its fees and costs low. This involves perks such as reduced admin fees, no entry fees charged when transferring money into your super account, and the provision of expert retirement and financial planning to members, at a competitive price.

Points of praise:

  • Several satisfied HESTA members reported that the amount of money in their super account grew quickly, thanks to strong returns on their super contributions with the fund.
  • The customer service was described as informative, as well as pleasant, polite and helpful. HESTA staff were described as being prompt in answering any questions members had, both during the sign-up process and over the course of a membership with HESTA.
  • A number of longstanding numbers who'd been with HESTA for decades commended the super fund’s overall performance, and recommend HESTA to anyone looking to switch their superannuation fund.

2023 ProductReview.com.au Awards logo

HESTA Super Fund has won a 2023 ProductReview.com.au Award in the Superannuation category, winning for the third year in a row. Above all else, reviewers loved the super fund's customer service and transparency.

Visit official website

Contact info for HESTA Super Fund

Mon8:00 am - 8:00 pm
Tue8:00 am - 8:00 pm
Wed8:00 am - 8:00 pm
Thu8:00 am - 8:00 pm
Fri8:00 am - 8:00 pm
SatClosed
SunClosed
  • ABN: 64971749321

Extra Information

UniSuper
Australian Retirement Trust
Cruelty Free Super

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