Legalsuper

I have been with Legal Super for years, I can't remember how long. Super has always been a mystery to me, but thanks to Jenet, I now have a much clearer understanding of how it works, the fees that are charged, the 'buying and selling' aspects of making switches. Jenet is extremely informative and shares her knowledge in a friendly and down to… Read more

earth manner. I am very glad I made her acquaintance, as I now have more confidence in the super process, and I feel I could email her and get appropriate information and answers. After my discussion with Jenet I will be able to make informed choices about switching and will probably now see some real growth.

Jenet Pyliotis was knowledgeable and helpful in planning our next 3 year super review and easily able to answer all our questions and efficient in assisting completing the forms I required.

Jenet Pyliotis , the client services manager allocated to me by Legalsuper was a delight. She guided this old fool quietly but efficiently through the two issues which had caused me concern. I thank her. Brian Halpin

Our meeting with Jenet Pyliotis was not only pleasant but also very informative. She was familiar with our files and was able to satisfy 90% of our queries there and then. She also followed up with a very comprehensive email (within two (2) working days) with several options regarding the remaining 10% of our queries. There is something very… Read more

comforting in knowing that you can put a face to the person who is looking after your superfund. That one-on-one contact at any time close to home takes a lot of beating.

Thanks Jenet.

I am originally from overseas so not really familiar with Australian Superannuation system. I really needed help with my insurance setting. A lovely client service manager, Jenet Pyliotis, was very happy to teach me technical terms in insurance and how to navigate the Legal Super website. She tried to provide me with all related information to my situation and interests. I felt so welcomed during that appointment.

Legal Supers Client Service Manager - Jenet Pyliotis has not responded to my 3 emails and request to receive payments from my super. In my experience I would commence any pre retirement process 3 months in advance. It is very dissaponting. James

The info provided by Jenet in a recent consultation and follow up emails was very helpful. Her explanations and comments gave me a much better understanding of certain aspects and mechanisms of Super and helped clarify my options for the future. Jenet was highly professional and personable. I would recommend her without hesitation.

Jenet was very helpful and informative. She demonstrated the website where I could navigate and how to vary my investment options.

I found the appointment and the information provided very helpful and relevant to my current situation. Jenet took the time to find out answers to questions if she did not have the answer immediately. Janet was polite, courteous and professional. Thank you

Andrew was very knowledgeable and answered all my questions. I would definitely recommend him to others in my firm.

I have been dealing with ANDREW SPORLE at Legalsuper for many years. His service is always exemplary. Andrew is patient in all his explanations and his knowledge of superannuation is impressive. His advice is accurate and reliable. I am most grateful for Andrew's assistance and guidance over the years.

As I had questions about retirement the advice given was clear, informative and very helpful to help me understand the process of retirement. Although no longer in the legal industry I'm grateful that I stayed with Legal Super!

I would like to say that I have been dealing with a lovely lady named Jenet Pyliotis from Legalsuper and I have found her to be very knowledgeable about the products. Jenet has been very quick to respond to all my queries which was very refreshing and helpful. Her service has been exceptional and she has made the entire process seamless. She is an asset to Legalsuper.

On 13th May 2025, I had a video appointment with Jenet Pyliotis to explore my superannuation options. After discussing some basics, I now feel much more confident about moving forward with this next chapter heading into retirement. Jenet’s approach was exceptionally professional, clear, and insightful. She explained everything in simple,… Read more

understandable terms while ensuring all details were covered thoroughly. Her ability to break down complex information into manageable steps made a significant difference in my understanding of what lies ahead. Following our conversation, she promptly sent me a comprehensive set of reading materials, giving me valuable resources to support my decisions. I was so impressed by Jenet's expertise and attentive service that I have requested her as my client relationship manager, and I look forward to working with her in the future.

Andrew was super helpful and extremely knowledgeable. I'm grateful for the time he spent with me explaining all aspects of my superannuation to enable me to make decisions that best suit my circumstances.

I had a telephone appointment with Jenet Pyliotis on 28 March to discuss transition to retirement. I found Jenet to be most pleasant and very knowledgeable. Jenet discussed the process in simple terms and was very thorough. Following our meeting Jenet emailed me lots of reading material so I now have a library of reference material to assist me… Read more

with my further decisions. I requested Jenet me my future client relationship manager and I look forward to working with her in the future.

I am pretty young and only new to the world of Super. Jenet was super informative about my investment options, the risks and the benefits over the next 40 years for me. I have recently switched to Legal Super after being given a generic super company when I was first required. I am now super confident with my investment options. Jenet also informed me about my insurance options which was something I had no idea about!

Funds transfer issue – I requested to transfer my balance - I gave all necessary authorization and spoke to a person on the phone so it should be done on the day. 5 days later they called me again for further information which was not necessary (their 1800 phone number had technical issues so I could not reach them for days). Due to the 5 days delay of the transfer they… Read more

took $800 off my balance. I lodged a complaint which will take 45days to investigate. This request I lodged through my current superfund as my previous transfer requests through mygov was not received by Legalsuper which also very questionable.

Legalsuper Income protection product useless for short term income loss – The salary continuance product from Legalsuper is a misnomer and a joke. It does not offer any income protection for short term income loss. I have been paying them income protection for 7 years now with the honest belief I would be covered in the event I have a serious operation with no income for a month just to be told I ticked the 90 days… Read more

box. So for 90 days you are on our own. Please be warned not to use this product if you intend to seek cover for income protection less than a month. The product name is misleading and does not offer short term income protection.

It’s a farce – I retired last year and claimed my super. All along I was guided by legal Super employees as to what needed to be done and also guided through completing the relevant forms. All went well and I had access to my super. I returned to full time work because I needed to and still had access to my super. Never told it had it explained about… Read more

preserved or non preserved and I wasn’t up to speed with all the super garb and relied on their guidance. 2 months ago I tried to withdraw but was rejected because apparently the funds are now preserved but in January this year a withdrawal was allowed from the “preserved” monies. After many calls and conversations with one of the operators he admitted the fund had made an error and I was actually misled previously by another operator. I told him I would be lodging a complaint with the relevant body and will be claiming compensation. He asked me how much would o be claiming. I said that would be discussed later with their relevant department. He said my file is with their complaints department. I received a reply a few weeks later to which they deny responsibility for any wrong doing. Has anyone ever come across such an issue? I will now lodge a complaint with AFCA.

Very happy!! – I have been a member of Legalsuper since 1994. I highly recommend them. I had monies in other funds over the years but had decided to amalgamate them all into this fund and have not looked back since.

Getting a payout is difficult and unbelievably slow – My wife had contributed to legalsuper for some 15 years 7 months after she died legalsuper has still not settled my claim. From the beginning there has been a lengthy and difficult process to reach the conclusion that what the will said and the what the super account said should be applied. ie that all the benefits should pass to me. Then a 28 day… Read more

delay in case anyone objected. Then another 5 days just in case of god knows what. Then a week to get the first smaller cheque to me. Another week and the second cheque has still not arrived. In all they have been unbelievably slow and inefficient.

Just try to get your super benefit out of Legalsuper – I am retired, with a small balance of funds remaining in Legalsuper. To close the account I priority posted to Legalsuper a Benefit Payment Request with the required ID (must be posted, not faxed, scanned or emailed). One week after posting I enquired about progress with the payout. The fund could not confirm receipt of my payment request. As I… Read more

need the money to complete a car purchase within days, I was concerned that the mail had not arrived. On phoning Legalsuper again today, it seems there is no way that the fund can tell me if my request has been received, or not. There is a seven day processing time, apparently, but how can the processing take place if the request did not arrive. And if the request did arrive at Legalsuper, surely a half-way competent business could confirm receipt of it.

I had a very similar experience with Legalsuper 12 years ago (when buying a previous car) but I hoped that their procedures had improved in that time. Apparently not.

I would recommend that any Legalsuper clients think carefully about remaining with this incompetent Fund.

Other super funds don't do this – After many years of having a superannuation fund with Legalsuper, I arranged a transfer to the same super fund as my husband. In doing this I eventually discovered if there are any "straggler" employer payments still in the pipeline then, even though Legalsuper know that an account has been closed, they immediately open a brand new account again… Read more

in your name for that straggler payment. Why not a quick phone call to their former member to sort it out? Or rejecting and returning that payment to the employer as many other funds do? Not Legalsuper - they are happy to charge a $50 fee each time an account is closed. In my case, I am up to the third lot of $50 ransom, despite contacting them several times well before this. The first $50 I accept. The 2nd & 3rd $50 is unacceptable. Legalsuper has a mantra of excuses as to why they do this which is not the case with other super funds. Looks like I may have paid a heavy price in fees with them in all these years. Beware!

Fees before you even have money in the account! – Shortly after starting a new role at a law firm, after spending significant time with accounting firms I thought I would consider rolling over my super to this account. I opened an account and left it to decide at a later date. It was a hard decision, but when I finally got time to roll over my previous fund I realised I was charged a weekly fee… Read more

for over 8 months, just to open the account! It took so long as I didn't find them too helpful at the beginning when asking advice - should have listened to my instincts. In my view, this is unethical and petty, as there is no notification to advise of the fees when joining - very sneaky. Now looking for a new fund.

Great Direct Investment Option for buying shares – I'm not one to usually write online reviews (first ever), but I do generally rely on them when judging a product so thought I would return the favour since I couldn't find any detailed reviews before signing up. After hunting around for a super fund that allows direct investment in shares and ETFs I decided to give legalsuper a turn (allows… Read more

investment in ASX 300) after reading some terrible reviews about AustralianSuper and CareSuper.

I begun by sending an email asking some technical questions regarding the Direct Investment Option (DIO) - such as whether they allowed limit orders and the structure of the fees. I was surprised by the quick and personalised response - not usually seen in the bigger super funds where you get generic responses. They also offered and organised a suitable time to discuss my questions in more detail on the phone. From my experience their customer service staff are well trained, knowledgeable and could answer every question I asked.

After this experience I was confident transferring my super into legalsuper and I am very happy with my decision. Once the money was transferred into legalsuper I then transferred the maximum amount allowed into the DIO (95% of total fund or $3k minimum left in main option).I placed a number of orders today which have already been executed, others are still on the market as the limit orders have not filled. The trading platform is very easy to use, flexible and satisfying. It provides current quotes, allows you to see the status of your orders and cancel them if necessary. It also provides profit/less data and allows you to sign up for DRPs.

Any dividends and franking credits are added to a separate cash account that must be maintained at a $500 minimum. This cash account is used to purchase shares/ETFs and is where your $20 monthly fee is deducted.

UPDATE: I am no longer with legal super (transferred most to SMSF), however the fund roll over process was very smooth and they even did an ETF straight into my SMSF account which was very convenient. Direct Investment Option - easy to use platform with all the functionality you would expect/need For some reason my employer and legalsuper had trouble setting up a salary sacrifice as a secondary super fund. So I had to change legalsuper to my employer sponsored fund. Also, you are required to hold 20% in cash in the DIO option which can be invested in term deposits, but I feel that is a lot of unused capital and would rather it was more like 5% which would allow me to invest 95% in shares.

great fund once it's up & running – My husband and I have recently transferred from a SMSF into legalsuper. The legalsuper office staff are very helpful and friendly but getting through to their insurance staff can be a bit frustrating at times, depending on when you ring. However, on the whole, the transfer process has been very easy. The investment options are limited by… Read more

comparison with some of the larger funds, but legalsuper will let you customise your own stock market investments if that floats your boat.

Life & TPD insurance rates are spectacularly good - a major reason why we moved to legalsuper combined with the hassle of running a SMSF.

After reading some of the horror stories posted on Product Review from traumatised investors regarding the apathetic and dodgy service received from many other super funds, we have been very happy so far with legalsuper. great insurance rates and attentive, reliable service from staff