UniSuper

Totally Unhappy with UniSuper! Once you are in the Pension Phase they totally stop all support and pretend you don't exist. They have removed the ability to log into their site for people in the pension phase probably because they have absolutely no information for members once they purchase a Lifetime Pension. For instance; today is the 13 July… Read more

2026 and a CPI increase was to be actioned on the First of July. To date I have received no correspondence whatsoever to inform me of the new fortnightly pension amount or what CPI figure they have applied.

Google searches and an AI response says that UniSuper will be applying a 4.1% CPI increase from the 1st July 2026. The PDS at purchase stated that the March 12 month CPI would be applied each year. Checking the ABS site it states that the March 12 month CPI figure is 4.6%. UniSuper have obviously decided to keep a half percent increase for themselves with no explanation to Pension Recipients.

I have posted in the past how atrocious the UniSuper support is for pension recipients. They responded with all sorts of platitudes but nothing has changed in the 2 years I have been complaining directly to them; in fact if anything their support has gotten worse.

In fairness I must state that during the accumulation phase UniSuper had great support and tools for members. However once in the pension phase there is no support or care given to pension recipients.

Low fees, excellent returns, great financial management. I've been a member of UniSuper for years and through the ups and downs of the markets, have seen consistently good management. Friendly staff, and easy to access website.

UniSuper engage in underhand tactics to 'trap' members into their DBD fund. Somehow they convince University HR departments to explicitly specify the DBD fund in employee contracts. If you don't exit the fund within 2 years, you're locked in. You can't change funds you can't change how your money is invested, even if you change University, you're… Read more

locked in. They deliberately make your contract an irreversible 'opt out' model instead of opt in. The key word of 'Choice' does not apply to Unisuper. For young people, with poor superannuation knowledge, this is a case of a big financial bully taking advantage of young people new to the workforce.

I highly recommend UniSuper as they provide great support when you call and also enjoy their webinars provided to help you prepare for retirement

We paid for advice and it was well worth the cost. Boris, Ben and Jaico were excellent. They advised us so we got the best combination of Super, annuities and Centrelink Pension. Highly recommended.

I have been with Unisuper for many years. Their returns have been very good over this time. Communication with them has always been easy and all matters I raised have been resolved to my satisfaction. I also find their podcasts informative and very useful. They have ensured that I have a comfortable retirement.

Generally I've been happy with UniSuper since joining in 2016, with 100% of my contributions going to the Global Environmental Opportunities portfolio - indicating that this is important to me. So along with many other members I was shocked to realise the environmental requirement of this portfolio has been watered down significantly. I don't… Read more

want to invest in technology companies run by amoral and cowardly US billionaires. I expect UniSuper to show more diligence, communicate better, and create a portfolio that I feel comfortable to invest in.

Please do better.

From https://www.theguardian.com/environment/2026/feb/20/unisuper-accused-of-greenwashing-after-quietly-reducing-environmental-element-of-investment-option:

UniSuper communicated the changes to members via its website and in an email to members. The email did not contain a summary of the changes but invited people to click through to a pdf document.

“Having made the change they really didn’t explain it to members,” Dixon said. “Hardly anybody would have twigged.”

Joining UniSuper was the best decision I made whilst still earning a salary and making contributions. I had been with a private fund which assured me that their "Balanced Fund" was conservative, but in 2009 after the American selfish, greedy and completely self-inflicted House-of-Cards (i.e. the GFC) fell, my own super balance 14,000 miles from… Read more

Wall Street dropped by 20% overnight. It would have dropped by 40%, but I had luckily moved half of it into cash some months earlier. Imagine losing 40% of your entire nest egg through a "Balanced Fund." This showed me that the private funds cared nothing about the long term retirement needs of its customers and had put 100% of their efforts into accumulation. Not that the federal government seemed to care about protecting retirees' monies after they started withdrawals. (A government scheme backed by long-term bonds would have guaranteed everyone's accounts.) I shifted to UniSuper as soon as I could, and I have never had anything but top support and care from them ever since. Thank you so much.

26 years with UniSuper. Basically I am as satisfied as I think practicable. The first list is the fund's strongest points in my opinion. As a result of this I am as content with how I am set up for retirement and this industry fund. Highlights: 1. Easy conversion from accumulation to pension phase and easy setting up the latter. 2. Easy transfer… Read more

of funds to UniSuper from other funds I had been put into during my working life. 3. Documentation good. 4. Phone advice on all this very good and helpful. 5. Historical data sets and performance of different options and mixes good. 6. Basic free advice from their representatives (two occasions far apart in time) very good. Periodic face to face presentations as well as on line videos useful. 7. Ability to vary option mix in both standard forms and according to preference with very short delay is an excellent feature. 8. Yields from investments satisfactory. 9. Having been able to significantly top up the funds in my retirement portfolio. 10. Not having the hassle of the SMSF option.

So why 'good' (4 stars) and not 'excellent' (5 stars)? (noting that these issues likely apply to an superannuation fund.) 1. Though I have been in superannuation funds for 40 years, mostly under the current national system, I have only 'fully' understood the system during the past 10 years or so and not from UniSuper but from learning via various means how the problematic global finance system, which superannuation is part of, operates. - Recommendation arising: Unisuper develop courses explaining how the finance system operates including how and why it is or is not connected to the real world. This should cover SMSFs too and why/when they are even more problematic or have significant advantages. UniSuper might develop an SMSF management arm given it is probably more trustworthy than other middle men advisors out there. I explored this option but rejected on several grounds... a. as you age your ability to manage finances decreases, b. I have better things to do than hunt for more money and c. SMSFs are often not well diversified and so are more risky especially if they revolve around an investment property. Though if you must be rent extractor they do make some sense. 2. The finance system behaves chaotically. This is noted (e.g. years of negative return) but never explained well, in particular why when there is no physical destruction of anything you can still lose huge nominal value as happened during the GFC. - Recommendation arising: Unisuper explain in detail the rationale for its statement that the finance market where it operates is not linked to the real world, something commented on at the 2025 General roadshow. - Recommendation arising: UniSuper develop lower return physical infrastructure based options. 3. There is a cliche often heard from super funds including Unisuper that "Past performance is not an indicator of future performance". But then they go and recommend sticking with bad investments during a downturn. The latter is reasonable in one respect because of the worse risk of locking in losses. However there is a bit of sleight of hand/fudge here. 4. Superannuation is based on economic growth.... but the planet can no longer cope with this. - Recommendations arising: Unisuper go further into ecologically sustainable assets than merely ticking boxes e.g. buying or starting renewable energy facilities. - Unisuper should publicize what its strategy is for retirement investment in the event of more environmental hazards being realized. 5. If you have socialist pretensions its time to wake up. You retirement is based on you being a petite bourgeois rentier capitalist.

I grew up in a poor family and I carried the burden of always worrying about money into my adult life. The time came when I really needed to sort out my finances. My first appointment was traumatic because I was unable to speak. The UniSuper Advisor, Craig Naylor, listened to me with respect and compassion and then offered me a second appointment.… Read more

He had enabled me to find my voice. Over the years I have continued to seek advice from Craig and his team members. I have grown in financial knowledge and understanding. Investing with Unisuper has been one of the best decisions of my life. I know they have my best interests at heart. In retirement, they want me to live a good life and advise how I can do that. I benefit from regular updates and seek out advice when I feel I need it. I have been with Unisuper for 32 years. I would not consider being with anyone else. My investments have always done well and continue to do so. Unisuper, you are a star! Thank you!

My wife and I are both with UniSuper and could not be happier. Great growth and low fees are the best pair. But the ease and security of accessing our pension accounts details is marvellous. Thanks UniSuper.

The service has been excellent so far. It takes very reasonable time to action my requests. The consultant in South Australia, Melanie Carvill, has been really outstanding. She always responds quickly and tries very hard to provide an excellent service. The "return on investment" has also been good since I have had my super with them.

Very happy with management of Investments, however took two to three weeks to withdraw funds. Seems procedures for-depositing funds are much more efficient than those for withdrawing funds.

UniSuper ask Members to request meetings with their financial planners. However, the two times I have requested such a meeting there has been no attempt to contact me; no missed calls, no voice messages, no text messages and no emails. It has been very disappointing as we have several questions we want to discuss. Show details

My wife and I have been with UniSuper and previously with Catholic Super which was taken over by UniSuper for about 25 years. We have found the experience most satisfactory, reliable, and have given us financial confidence in our retirement years.

I have been with a couple of big funds previously and the customer service has been awful and both have bad records paying out on deceased estates. This fund has good service and a good record. They also provide a wide range of low cost products. I switched to them from self managed fund as I found similar invetment stategy with them without all the paperwork. Returns appear above average.

I've been very happy with UniSuper since retiring more than 15 years ago, I continue to be well informed with any changes affectin me and overall performance is consistently excellent

Both my wife and I have been really pleased with the advice and support UniSuper have provided us over our retirement journey. We have been retired for 13 years and our super balances remain very healthy.

I have always had an excellent experience with UniSuper, both with its superannuation products, but also in its separate financial advice team. I'd have no difficulty in recommending UniSuper.

I am extremely happy with the professionalism of UniSuper. We have tracked really well now that we have retired and all correspondence has been very beneficial. Would highly recommend and have recommended to others.

Uni Super provides great resources like personalised general support and webinars, and performs well, but I am concerned about their investments in unethical sectors, especially around weapons and Israeli companies that are contributing to the genocide in Gaza.

I changed to Unisuper quite some years ago when I realised my old fund was charging more than three times the amount for fees and insurances. I retired 5 years ago and have been very impressed with the transition to pension. The advisors have been supportive and helpful, always willing to explain things in plain English and happily repeat answers… Read more

I haven’t quite understood or remembered. The app is easy to navigate and allows daily access to my accounts. I remain confident in Unisuper’s investment strategies as my portfolio continues to grow while I draw a very healthy pension.

I highly recommend Uni Super as their overall fees are comparatively low, their communication and app are fantastic. I have confidence they are making the best financial decisions on my behalf. I moved from my previous fund about 7 years ago after doing some research and I am extremely happy with my decision.