UniSuper
4.1

335 reviews

PositivevsNegative
79% · 26463 · 19%

Transparency
4.4
Customer Service
4.4
Insurance Options
4.0
Income Protection
4.0
Rates and Fees
4.4

Reviews

335 reviews
Sari
SariBrisbane2 posts
 

Generally prompt service and advice

Have managed to sort my queries with one or two calls
Customer Service
John D
John D
 

Good Super

Have been with uni super over two years, no complaints, easy to navigate and use Show reply
Paul K.
Paul K.Perth, WA12 posts
 

Incompetent

They had a huge outage and were pretty terrible about it. While it was apparently Google Cloud's fault, I put this entirely on UniSuper for not having any plans to combat this issue. Also, fees are extremely high.
UniSuper
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John C.
John C.Sydney, NSW3 posts
 

Vague and opaque propaganda

Transaction processing is not slow, it is progressing if thats the word at a glacial pace. Ringing Unisuper , you get the same vague and opaque propaganda which has been in place from DAY 1 which was the 29th of last month and is starting to seem A LONG TIME AGO now!
UniSuper
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Simon M.
Simon M.Greater Melbourne (Inner), VIC
 
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Hogie
Hogie17 posts
 

No access to funds

Online systems have been non existent all day ( 2 May). If this were Westpac or another bank there would be a public outcry.
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Mika
Mika
 

Good tailored advice

My experience with UniSuper has been consistently positive. Strong returns over 30 years and now good clear advice as I move towards retirement.
B M.
B M.2 posts
 

No return what so ever

No money made on investment. Better off with cash. Guaranteed.
UniSuper
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Hi BM, we've just private messaged you. If you would like to provide us with your contact details, we'll organise for a senior member services specialist to give you a call so that you can chat about your investments with UniSuper.

Bill
Bill2 posts
 

Retirement dreams

I found our superannuation adviser very knowledgeable and explained our options clearly Show reply
Louise
LouiseMid North Coast, NSW
 

Satisfied customer

UniSuper provides excellent service and products. It has definitely grown my super in the 2.5 years that I have been linked with them. Show reply
Rates and Fees
Garry
GarryIllawarra, NSW
 

My experience

All pretty seamless to work with, easy to understand and take the time to listen Show reply
Customer Service
William
William
 

Excellent Experience

Chosen as the best option by an independent Financial Advisor for both myself and partner to achieve our financial goals moving towards retirement. UniSuper has been so easy to deal with from setting up the accounts, call centre enquiries, log in access both on computer and the iPhone app, and the information available in both those formats. Excellent experience right the way through.
Hilary Mills
Hilary Mills2 posts
 

Excellent experience, recommended

Been with this fund for 25 years.
Carefully administered and excellent returns.
Financial advice is top notch.
Dan G
Dan GSouth East Queensland, QLD3 posts
 

Happy Camper

I switched to UNI super last year, I’m very happy with the returns and service
Insurance Options
Francis
FrancisGreater Melbourne (Outer), VIC
 

service quality

UniSuper has always offered great service and advice, and in a timely fashion

Questions & Answers

Annemaree L.
Annemaree L.

I am wondering how many members who began accessing their Unisuper flexipension in February 2023 have been effected by Unisuper “computer error” which has resulted in a miscalculation of some members pensions? I have been told by Unisuper there is a small cohort. I am one member effected and the miscalculation of balances has had significant implications.

UniSuper
UniSuper   DM   
Dr Cate
Dr Cate  
Marina
Marina

Is UniSuper a good fund? I’m with Australian Super and their returns have been pretty poor the last couple of years and I’m thinking of switching. Thank you

David & Sharyn P.
David & Sharyn P.  

I don’t know, rang this outfit to discuss and they didn’t bother replying.
I would hate to withdraw funds, if I had joined, knowing they don’t respond.

Rae
Rae  
Marina
Marina  

Thank you David, Sharyn and Rae for your responses. I greatly appreciate all feedback regarding superannuation funds. I don’t want to make a hasty decision then have regrets.

Liz Chard
Liz Chard

Do you have a representative in Noosa I’m considering changing my self managed super
Thanks Liz Chard

UniSuper
UniSuper   DM   
Denis and Sharryn
Denis and Sharryn  

We used UniSuper via tele conference. Had no problems.

See all UniSuper questions

Details

CategoryIndustry Super Funds
Admin Fee$96
Investment Fee0.39%
Awards 2024
Visit official website

Contact info for UniSuper

Mon8:30 am - 6:00 pm
Tue8:30 am - 6:00 pm
Wed8:30 am - 6:00 pm
Thu8:30 am - 6:00 pm
Fri8:30 am - 6:00 pm
SatClosed
SunClosed
  • ABN: 91006961799

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