580 reviews
Reviews with attachments
UniSuper has looked after my superannuation for over 20 years – I’ve been with UniSuper for over 20 years. My journey towards retirement and financial independence continues to be very well supported by the UniSuper team, especially by my financial advisor, Jonathan Kujawa. The Melbourne UniSuper office has a hidden gem: an expansive, well-lit and very comfortable members’ lounge where one can work, study,… Read more
read or enjoy a coffee and snack while waiting to see one’s financial advisor (or before heading back to work). The lounge has large picture windows that overlook the GPO, Elizabeth Street and Bourke Street Mall and is a peaceful oasis amidst the noise and frenetic pace of activity in the CBD. Post-COVID, I find UniSuper’s website to be very much improved in its customer-focused content and web design, offering lots of helpful resources and great reporting tools too. I trust this brand because it is a not-for-profit company and because it knows and understands the Australian tertiary education sector like no other fund can or does.
Switching funds – I had the opportunity to have my employer contribute to UniSuper during a period of retirement casual employment in 2018. I am very reluctant to change trustees, without very good reason. I initially moved my funds with an Australian Banking organisation to UniSuper in 2019 when I compared returns, information provided and updates between the… Read more
Banking organisation and UniSuper. In 2022 my major fund trustee of a US based trustee organisation advised that they were closing their High Growth fund down in 6 months time, but refused to discuss anything with me over next three months. So after a couple of attempts to converse, I moved all my funds to UniSuper, partially based on better net returns after trustee and management expenses and part I had grown to trust UniSuper over the four years.
My only regret is that I would prefer to have 50% of my assets for retirement with different trustees who are independently choosing the spread of investments. This "spread" of risk can occur if your spouse has a different reputable trustee. The super member may have no idea where the funds are actually invested (UniSuper provided a list to review) and what changes to investments are made.
If you are fit, exercise and healthy, basically only look at 10 year returns to make decisions. Look at "net" after all expenses - but most trustees like telling you "gross " performance returns.
My biggest words of advice is to train yourself whilst working to have interests, hobbies and sports before retirement. You can fairly easily "downsize" expenditure to what funds you need to "eke" your retirement on. I claim I am down to $10.00 per day, being the cost of a coffee and muffin at the coffee shop on the Harbour foreshore where my kayak lands to turn around and paddle home and have my swim across one of Sydney Harbour's bays. This is a lot less enjoyable than flying gliders at 10,000 to 13,000 feet over NSW before retirement as in comparison "Sydney Harbour" is a "ponce" of a Harbour!
Poor online services and minimal transparency – The growth has not been near the 8.9% they claim, and the defined benefit scheme, in most cases, isn't better than accumulation performance. Online services are constantly buggy, and difficult to navigate and find simple information. Online chat service is complicated; they hesitate to listen to concerns and provide the information you want. The… Read more
investment performance information is very basic, and they don't show how much is paid in fees, insurance, tax or how much of the growth is based on investment rather than contribution.
I have been with UniSuper since leaving AustralianSuper for the same reason I'm about to outline - Namely that the investment performance shown in UniSuper's graphs often doesn't correlate with the changes in my Fund Balance. Below is just one example of many I have noticed. As of ~1.00pm Friday 9th May 2025 I had 4 Investments in my portfolio as… Read more
follows: 1. Conservative Balanced x 25% 2. Cash x 25% 3. Australian Bonds x 25% 4. Australian Income x 25% From 7th to 8th of May the Inv. Performance returns* increased as follows: < refer attached images > 1. 2.33 > 2.61 | Increase = 0.28% x 25% (.0007) x Balance 2. 0.31 > 0.33 | Increase = 0.02% x 25% ( .00005) x Balance 3. 0.59 > 0.75 | Increase = 0.16% x 25% (.0004) x Balance 4. 0.88 > 0.88 | Increase = Zero
While this equated to an increase of $353, my Fund Balance only increased by $159. This may not seem like much alone, but multiply it by the thousands of balance changes that occur in your account X the thousands of members in the fund and. . . . Well; you get the picture.
I check & screen-shot my balances often so can confidently assert this is NOT an isolated or unusual occurence; which begs the question:
How many other UniSuper members have experienced this?
Latest follow-ups
I highly recommend UniSuper as they provide great support when you call and also enjoy their webinars provided to help you prepare for retirement
Follow-up · Yes UniSuper webinars are recorded and the topics covered vary but the ones I have attended are about transitioning to retirement and how to choose the right investment portfolio . Support is available if needed by appointment with one of the UniSuper specialists.
We paid for advice and it was well worth the cost. Boris, Ben and Jaico were excellent. They advised us so we got the best combination of Super, annuities and Centrelink Pension. Highly recommended.
Follow-up · They've been excellent all the way through.
I have been with Unisuper for many years. Their returns have been very good over this time. Communication with them has always been easy and all matters I raised have been resolved to my satisfaction. I also find their podcasts informative and very useful. They have ensured that I have a comfortable retirement.
Follow-up · One thing I meant to mention in my previous review of Unisuper is that the fees are very low meaning greater returns to my account. I have investments in both Managed and Growth funds. 10%+ returns over a number of years. The regular podcasts are very varied. I view them to keep up to date with what is happening financially in the current uncertain climate.
In-depth reviews
Generally I've been happy with UniSuper since joining in 2016, with 100% of my contributions going to the Global Environmental Opportunities portfolio - indicating that this is important to me. So along with many other members I was shocked to realise the environmental requirement of this portfolio has been watered down significantly. I don't… Read more
want to invest in technology companies run by amoral and cowardly US billionaires. I expect UniSuper to show more diligence, communicate better, and create a portfolio that I feel comfortable to invest in.
Please do better.
From https://www.theguardian.com/environment/2026/feb/20/unisuper-accused-of-greenwashing-after-quietly-reducing-environmental-element-of-investment-option:
UniSuper communicated the changes to members via its website and in an email to members. The email did not contain a summary of the changes but invited people to click through to a pdf document.
“Having made the change they really didn’t explain it to members,” Dixon said. “Hardly anybody would have twigged.”
Joining UniSuper was the best decision I made whilst still earning a salary and making contributions. I had been with a private fund which assured me that their "Balanced Fund" was conservative, but in 2009 after the American selfish, greedy and completely self-inflicted House-of-Cards (i.e. the GFC) fell, my own super balance 14,000 miles from… Read more
Wall Street dropped by 20% overnight. It would have dropped by 40%, but I had luckily moved half of it into cash some months earlier. Imagine losing 40% of your entire nest egg through a "Balanced Fund." This showed me that the private funds cared nothing about the long term retirement needs of its customers and had put 100% of their efforts into accumulation. Not that the federal government seemed to care about protecting retirees' monies after they started withdrawals. (A government scheme backed by long-term bonds would have guaranteed everyone's accounts.) I shifted to UniSuper as soon as I could, and I have never had anything but top support and care from them ever since. Thank you so much.
26 years with UniSuper. Basically I am as satisfied as I think practicable. The first list is the fund's strongest points in my opinion. As a result of this I am as content with how I am set up for retirement and this industry fund. Highlights: 1. Easy conversion from accumulation to pension phase and easy setting up the latter. 2. Easy transfer… Read more
of funds to UniSuper from other funds I had been put into during my working life. 3. Documentation good. 4. Phone advice on all this very good and helpful. 5. Historical data sets and performance of different options and mixes good. 6. Basic free advice from their representatives (two occasions far apart in time) very good. Periodic face to face presentations as well as on line videos useful. 7. Ability to vary option mix in both standard forms and according to preference with very short delay is an excellent feature. 8. Yields from investments satisfactory. 9. Having been able to significantly top up the funds in my retirement portfolio. 10. Not having the hassle of the SMSF option.
So why 'good' (4 stars) and not 'excellent' (5 stars)? (noting that these issues likely apply to an superannuation fund.) 1. Though I have been in superannuation funds for 40 years, mostly under the current national system, I have only 'fully' understood the system during the past 10 years or so and not from UniSuper but from learning via various means how the problematic global finance system, which superannuation is part of, operates. - Recommendation arising: Unisuper develop courses explaining how the finance system operates including how and why it is or is not connected to the real world. This should cover SMSFs too and why/when they are even more problematic or have significant advantages. UniSuper might develop an SMSF management arm given it is probably more trustworthy than other middle men advisors out there. I explored this option but rejected on several grounds... a. as you age your ability to manage finances decreases, b. I have better things to do than hunt for more money and c. SMSFs are often not well diversified and so are more risky especially if they revolve around an investment property. Though if you must be rent extractor they do make some sense. 2. The finance system behaves chaotically. This is noted (e.g. years of negative return) but never explained well, in particular why when there is no physical destruction of anything you can still lose huge nominal value as happened during the GFC. - Recommendation arising: Unisuper explain in detail the rationale for its statement that the finance market where it operates is not linked to the real world, something commented on at the 2025 General roadshow. - Recommendation arising: UniSuper develop lower return physical infrastructure based options. 3. There is a cliche often heard from super funds including Unisuper that "Past performance is not an indicator of future performance". But then they go and recommend sticking with bad investments during a downturn. The latter is reasonable in one respect because of the worse risk of locking in losses. However there is a bit of sleight of hand/fudge here. 4. Superannuation is based on economic growth.... but the planet can no longer cope with this. - Recommendations arising: Unisuper go further into ecologically sustainable assets than merely ticking boxes e.g. buying or starting renewable energy facilities. - Unisuper should publicize what its strategy is for retirement investment in the event of more environmental hazards being realized. 5. If you have socialist pretensions its time to wake up. You retirement is based on you being a petite bourgeois rentier capitalist.
Positive reviews
Since.I joined Unisuper in 1991 their one to one service and advice has been outstanding. Now long retired and on a flexipension, Unisuper have provided me with financial advice and guidance which has enabled me to maintain my quality of life outside of regular paid employment.
I’ve been with UniSuper since retiring 4 years ago. My investments continue to perform, despite the economic difficulties we are facing. Unisuper keep me informed and offer relevant information to help further my understanding of financial matters. Their app and website are easy to use and follow. I’m very happy to belong.
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Very low fees, effective investment strategies, great communication, helpful webinars and user friendly website. I’m very glad to have been with Unisuper for 30 years.
Negative reviews
UniSuper ask Members to request meetings with their financial planners. However, the two times I have requested such a meeting there has been no attempt to contact me; no missed calls, no voice messages, no text messages and no emails. It has been very disappointing as we have several questions we want to discuss. Show details
Uni Super doesn’t update balances daily and you may see your balance unchanged for up to 3 business days, however if you ring them staff can force your balance to be updated to reflect the true balance of your funds. This has occurred 3 times and staff seem to be in disbelief that there is an issue with their systems, I have tried from 3 different… Read more
computers and all show an unchanged balance. My previous Super Fund updated balances at 230pm every business day, I only moved to Uni because of a unwanted amalgamation with the previous fund.
I have been with Unisuper for some 29 years. Over the past few years my satisfaction hasn't been good. My account balance fluctuate dramatically. It seems gain over a short period are lost even though I am largely in a low risk portfolio. Not happy with my fund performance when one sees it up and down so much.
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Recent reviews
Unisuper’s performance has been good. I’ve been a member for approximately 30 years. I’m now retired and only difficulty can be in communicating with head office when necessary.
Very honest and reliable fund returning very good returns for all ages and walks of life, at aged 84 very happy with performance and returns, no hesitation in recommending Unisuper,and you can sleep well at night.
Professional and helpful. Great account management and highly competitive performance. Flexible product structure. The in-house fee for service financial advice is a great feature and added considerable assist and account optimisation over the years before and after retirement.
I've always had a fantastic experience with unisuper. Their fees are great and the app is easy to use. I've taken advantage of the opportunity they provide for both free and low cost financial discussions, and also have attended their seminars. The only thing I would recommend is that they provide more diversity in seminar topics. Show details
I have not paid much attention to my super fund until recent years as I grow closer to retiring. I have found UniSuper to be excellent with communication and with the opportunities to partake in online information forums.
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Excellent Fund. I am more than happy to recommend this terrific superannuation fund. The people at Uni Super are extremely helpful and understanding. Importantly, I feel they treat me as a valued member not just a number. They are really good at explaining things and ensure that my money is working hard for me. Nothing is too much trouble for… Read more
them. They are very good with security too, with good checks before releasing any funds. I feel really comfortable and confident with Uni Super. Thank you for looking after me and my money, Uni Super.
Unisuper have been an enormous help in managing my retirement. Both the initial set up and then as my circumstances have changed. I've found the financial advisers to be very professional and easy to get along with.
I have been a UniSuper member for over 25 years. Throughout that time, it has consistently delivered reliable returns and offered a broad range of investment options. I find it straightforward to monitor my super’s performance and make changes through the website and app.
Excellent long term returns. One of the few funds that provide free general advice on the technical aspects of transition to retirement. Highly recommended no matter what your age. Great option for those wanting to avoid the high fees and low returns of for-profit funds
Very good for students and staff of the university, generally acceptable performance, less cluttered info compared to other apps, but currently there are better choices in the market for performance.
I have been with UniSuper since early 2000's and retired in 2018. I have been very satisfied with the products and service provided. UniSuper continues to perform well and I feel confident that my retirement income is in good hands.
Unisuper is my superannuation company of choice. easy to deal with, easy to get (limited) advice over the phone and to book advice sessions if a little more complicated. A lot of the advice sessions are included so no extra costs. I don't have any complaints
I have been a member of Unisuper for 26 years and have been extremely happy with the services they provide. The transition from an accumulation account to a pension account was seamless and the fee we paid for financial advice at the time was well worth it. They also hold regular free seminars and webinars to keep up to date as well as investment… Read more
performance updates and podcasts. Investment performance and returns have been above targets resulting in the capital balance we hold actually increasing since transitioning to pension mode 6 years ago. Proud to say that we are well served by Unisuper resulting in us being fully fledged self funded retirees not yet eligible for the safety net of the government pension. Very happy thank you.
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Hi Bill, If you're looking to speak to a super… Read more (+1 reply)