The inbuilt insurance claim process for DBD members is disjointed. Different staff provide conflicting information and varying instructions. The staff have no integrity, and have demonstrated bad faith on countless different occasions.

Being in a position to claim life insurance has been stressful on myself and my family, but unisuper has made the situation so much more stressful than necessary. It feels like Uni super has has gone above and beyond to ensure we only get a fraction of our insured amount. Sadly the situation has been escalated to AFCA.

I have been with this fund for 27 yrs now. Unisuper does not update your investment balance on a daily basis. When you switch investment options it takes two to three business days to take effect and they use the crediting unit rates at the end of 2nd (or 3rd) business day when they calculate the balance after the switching. There are other funds which use the crediting unit rates on the day of submitting the switch. Two days is a long time in a volatile investment environment. In Unisuper, you cannot invest in any specific shares but there are other super funds that you can do this. You cannot see the investment performance between selected days graphically (this option was there earlier but has been removed now).

Working for a university I was not happy at first being required to use UniSuper under the EBA, but I can't question the returns they've delivered. Lots of options to adjust your investment strategy and frequent updates on how things are going, particularly when the market was up and down during COVID.

Fees are very low as you'd expect from an industry fund.

I don't use their insurance/income protection so cannot comment on that.

I am confident in their management of my super and even now when I'm moving out of the teritary sector I plan to keep using UniSuper as my fund for my next role.

There is a need to keep checking in on pension payments and pension creations. Information seems nit be transparent from team to team with misinformation if incorrect information continually given

I've been with Unisuper for over 10 years in their High Growth, Sustainable High Growth, Global Companies in Asia and Global Environmental Opportunities options. Easy to use, easy to contact. The returns have been very good for example $10,000 in 2012 (start) would be $27,240 on 21/4/2020 (mid coronavirus) for their Global companies in Asia option.

Even a dog gets it right in a bull market. They will stop answering your calls or returning emails when you call to switch your super. Universities need to be investigated on forcing their staff to use this good-for-nothing fund. Nothing that they will do despite the rut the market is going through. Not sure if they have interns as their so called fund managers.

I have just retired with a small super balance of 110,000. I was shocked to see today that this has dropped virtually overnight to $96,000. This had been slowly building over many years. This is a huge amount to drop on such a small account. I am not a savvy investor but how do I know if this is genuinely due to COVID19 influences or not? Can I trust UniSuper not to use client money to keep themselves afloat ?

Been with them 30 years and they have low fees and consistently return better than average returns. My retirement will be much more comfortable thanks largely to Unisuper. Can't say I've had much contact with their staff though.

I opened a case against UniSuper with the Australian Financial Complaints Authority in 2019 for their dishonest business practice. AFCA found in my favor the Omdudsman awarded payment 6 years after it was claimed for. Unethical and morally wrong!!

I called UniSuper to ask if I could change from them to my super account I'd been with for the last ten years and was told I couldn't. The man I spoke to said that it was compulsory for my super to go into this account and that was the case with all uni staff. He said the uni was under no obligation to send my super elsewhere. According to him they didn't need to offer that option.

Been with UniSuper for close to 20 years on defined benefit and balance is just over $300k, never added any additional contributions. Was on the Balanced plan until about 4 years ago when went to a high-risk plan, then last year I paid them about $600 to do a thorough review of my investment strategy and suggest a custom plan which is now in place, it has similar returns but lower risk as my own attempts ended up over-exposing me to higher levels of risk for no extra return. They also reviewed insurance and made some recommendations but I didn't implement those. Nothing to complain about, fees seem reasonable and I'm happy with my current balance.

Unisuper for charged me Insurance Premiums for the last 6 months without my authorisation. The form to transfer from Defined Benefits to Accum 2 was so full of jargons, with a hidden message that says you will automatically pay for insurance premiums if you make this move. The process to opt out of insurance was made difficult by not allowing me to cancel over the phone. Instead I had to log into my account, but remember you can't just click 'cancel', you have to go through all the categories and tick the smallest of tick boxes. It was so simple for them to charge me insurance I didn't need but so hard to cancel something I never wanted.