UniSuper

Forced to this fund and every time I try to transfer to my SMSF they change the form or delay or lose the forms, anything to hold onto YOUR money. Should not be compulsory.

I've been with Unisuper for over 7 years, my work is unfortunately locked to them.
I give them 1 out of 5 because I found the staff unhelpful and generally rude, both face to face and on the phone. Their processes are disjointed and clunky, their website is also difficult to navigate and needs updating. I recently found out off a fellow staff member that my contributions were being taken in a way that was wasting $50 of my wages per pay cycle.
I wouldn't recommend Unisuper, from my experiences they lack integrity and professionalism.

We have been forced to jump through many, many hoops in attempts for my frail, elderly mother to gain access to funds in her, and her late husband’s, UniSuper pension accounts.

Every single piece of requested data was provided IN FULL to UniSuper in May this year. We have written advice that the documentation was received, and found acceptable, by UniSuper. And yet now in September, we are still unable to access funds . . . . unable to update contact information . . . . unable to even ascertain account balances. Emails remain unanswered weeks ...

Not sure why the negative reviews. Personally I have been with them since 2016 and I have seen my wealth grow significantly. My wife is also with them as she was allowed to join. It's a premium fund in my opinion and not everyone can join.
To those saying that Unisuper told them to invest in a particular thing....well I find that hard to believe. In terms of reaching them the last 18 months has been tough for everyone.
If your getting bad returns it's because your are investing in poor choices. I invested in Global Oppurtunies in Asia and Env...

I've been with UniSuper for some years now - good returns with low fees, so pretty pleased with that. Phone support is actually good too - friendly and helpful, though the queue was about 40 minutes for my most recent query.

Tech support seems to be a problem though. I've been unable to login for weeks now, so can't even say if my funds are still there. I've had no response after three requests for assistance. The phone Helpdesk apparently 'escalated' this three days ago - but I suspect their escalator is currently jammed...

I cannot find...

I've been with Uni Super for about 10 mins (well 10 days) and I'm not impressed. I have seven other super funds that I use for varying degrees of risk and investment strategies, based on a Super Funds performance in various investment/market areas. I move my funds monies between different types of investment strategies within each Super fund or between other Super funds, to maximise my investment returns. Hey its my hobby, and I spend a great deal of time researching various markets world wide chasing profits. I was hoping to combine these all...

I love the fact that I can change my investment options easily and see see very easily how much returns I have made in the past. I find the staff very approachable and helpful on the phone as well

The inbuilt insurance claim process for DBD members is disjointed. Different staff provide conflicting information and varying instructions. The staff have no integrity, and have demonstrated bad faith on countless different occasions.

Being in a position to claim life insurance has been stressful on myself and my family, but unisuper has made the situation so much more stressful than necessary. It feels like Uni super has has gone above and beyond to ensure we only get a fraction of our insured amount. Sadly the situation has been escalated to AFCA.

I have been with this fund for 27 yrs now. Unisuper does not update your investment balance on a daily basis. When you switch investment options it takes two to three business days to take effect and they use the crediting unit rates at the end of 2nd (or 3rd) business day when they calculate the balance after the switching. There are other funds which use the crediting unit rates on the day of submitting the switch. Two days is a long time in a volatile investment environment. In Unisuper, you cannot invest in any specific shares but there are other super funds that you can do this. You cannot see the investment performance between selected days graphically (this option was there earlier but has been removed now).

Working for a university I was not happy at first being required to use UniSuper under the EBA, but I can't question the returns they've delivered. Lots of options to adjust your investment strategy and frequent updates on how things are going, particularly when the market was up and down during COVID.

Fees are very low as you'd expect from an industry fund.

I don't use their insurance/income protection so cannot comment on that.

I am confident in their management of my super and even now when I'm moving out of the teritary sector I plan to keep using UniSuper as my fund for my next role.

There is a need to keep checking in on pension payments and pension creations. Information seems nit be transparent from team to team with misinformation if incorrect information continually given

My wife and I have been members for 19 years and have had reason to complain on several occasions. The first was when a $10,000 contribution to my wife's fund 'disappeared' and management denied any knowledge until I launched a bank Bpay investigation. The missing deposit consequently appeared with the excuse it was an administration error. The second was when my wife's account balance suddenly showed a significant decrease which could not be explained. On calling I was given the 'standard excuse' that balances shown were only 'estimated'. Howe...

I've been with Unisuper for over 10 years in their High Growth, Sustainable High Growth, Global Companies in Asia and Global Environmental Opportunities options. Easy to use, easy to contact. The returns have been very good for example $10,000 in 2012 (start) would be $27,240 on 21/4/2020 (mid coronavirus) for their Global companies in Asia option.

Would I recommend UniSuper to family or friends? Definitely not! My satisfaction on a scale of 1 to 10? - Can I select minus 1? I see a lot of similar concerns on this site. Transparency is a huge issue, especially when it is in an unstable market. Investment balances on your online account are several days old useless in a changing market and in terms of trying to make a decision to transfer to a different investment option. Investment lists on your account are about a month old and only show part of your investment the greater part of...

Even a dog gets it right in a bull market. They will stop answering your calls or returning emails when you call to switch your super. Universities need to be investigated on forcing their staff to use this good-for-nothing fund. Nothing that they will do despite the rut the market is going through. Not sure if they have interns as their so called fund managers.