Brightgreen

“DON’T BE FOOLED WITH THE GLAMOROUS MARKETING!” This has been the worst purchasing and refund experience I have ever had with any company, in any industry. What should have been a simple lighting order turned into months of mistakes, delays, missing items, incorrect products, and a refund process that bordered on absurd. I spent more time… Read more

chasing this company than using anything I bought.

The problems started immediately: - Wrong items supplied - Oversupplied items I never ordered - Missing products that were paid for - Multiple failed courier collections - Endless excuses - No reliable communication - Weeks at a time with no response - Refunds delayed over four months - Refunds sent to the wrong bank account even after the correct details were given in writing

A 50% "restocking fee" was charged even though the incorrect items were supplied by them, not me. That alone is outrageous, but the way the entire return and refund process played out was even worse. I was forced to follow up day after day, week after week, across email, phone and messages, just to get basic answers. At times it felt like they simply had no control over their warehouse, their accounting, or their internal systems at all. No customer should ever have to chase a company this hard just to receive the refund they are owed for items supplied incorrectly. The lack of structure, reliability and accountability is alarming. After everything I've experienced, I would never purchase from this company again, and I would strongly warn anyone, homeowners, builders, designers or contractors to think twice before dealing with them. The stress, delays, and complete lack of professionalism were simply unacceptable.

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*Update on your reply after 4 months*

You must have a new Marketing Team which started in the last 24hrs with no access to your CRM or be more original with your replies to all of your 1 star reviews.. cut & paste & paste & paste lol

“Hi, we've searched our records and can't find any interaction matching this experience. We take all feedback seriously — please reach out to us directly at support@ so we can look into this”

I spent $200,000+ with you clowns.

Your CEO, [Name Removed] with terrible phone manner called & threatened to sue me if I didn’t remove my honest review on his shocking after sales service by his Team. Time to go back to the drawing board & just improve on the service you provide to your future clients. Good Luck & Goodbye