Joanne was true to her word
Joanne processed my request in super quick time enabling me to proceed with my latest purchase.
This is my third purchase in less than 3 years and i have no desire to shop elsewhere.
Great online store.
Well done everyone x
Wonderfully prompt and knowledgeable advice
Joanne clearly and in a timely manner answered all my queries regarding ceiling fans. She obviously knows her subject very well. She was also very polite and respectful. A pleasure to deal with and I will be using this company again.
Amazing Customer Service
We had a 'manufacturers' fault in our 3 in 1, (not caused by Ceiling Fans Direct). I received incredible service from Joanne - quick response, fast replacement and in fact went out of her way to make sure everything was done to my satisfaction. She is an absolute credit to the team. I would recommend CFD as being highly reputable and very customer focussed.
warranty with Ceiling Fans Direct
We have a 3 in 1 ceiling Exhaust fan that we purchased from Ceiling Fans Direct for our new home , only one month before the warranty expired the fan broke down and we had to contact CFD for advice on the procedure to follow under the warranty, we spoke to Rachael at CFD who guided us through the procedure and followed up with the item manufacturer and even provided us with a copy of the required original purchase invoice ( which we could not locate at home ) for a very smooth and stress free experience .
Young Rachael was extremely helpful , courteous and a credit to CFD
Quick with all the information that I asked for.
I received a good service from them. I had technical questions and they could respond to them perfectly. Thanks for that.
Excellent quality and service
Recently purchased two Martec ceiling fans (one with a light) for inside our brand new home. The fans were on sale (they were a good price even without sale), are great quality, look fantastic and the delivery was extremely fast with zero fuss... thanks Ceiling Fans Direct, we'd been looking everywhere for fans and we're very glad we came across your site!
Misdirected ctns found
Purchased 3 x Ceiling Fans Tracked them Courier stated they were delivered & signed for but not to us, Rang Joanne in Customer Service, what a legend was so positive, followed it up, they were delivered unexpertedly 2 days later so a great result. Mike & Julie Vic
Outstanding Follow Up from Customer Service
Emailed Ceiling Fans Direct with a warranty query. Prompt response by Joanne in customer service with all information provided to further my claim.
Response from Ceiling Fan Direct was in less than one 12 hours.
Cannot ask for better than that.
Fantastic customer service
Rachel was very helpful in helping us choose a fan. The fan arrived as described and was a perfect recommendation. Thank-you.
Best ever customer service
my 3 in 1 mcater domino arrived on time in perfect condition
I stored it for a month while renoing bathroom
Alas my ceiling was full of copper pipes and could not fit it
When i explained the problem the staff were great
Full refund and staff so friendly
This company has fantastic prices and fantastic customer service wont hesitate to use them again and recommend to all
Purchased a great wall fan which, due to my poor measurements, turned out to be too large.
Contacted Ceilings Fans Direct (was not made to feel bad for my poor maths) and with Rachael's assistance it was so easy to return it.
Thank you Rachael.
Would not hesitate to purchase from this company again or to recommend them.
Great customer service & price
Great customer service, very responsive and efficient. Joanne is a legend!! Fans were recommended by friends and order updated as required so I knew status at all times. Thank you.
Great Company Great Fans
Ordering was easy and delivery was quick. Had a problem with one fan and the customer service staffer has been great in helping return fan and replacement.
Martec DC ceiling fan with 'dimmable' LED light and remote control
The only negative is NOT with the supplier, but the product.
Fan supplied is fine, being 5 speed reversible and is extremely quiet, effective and far more efficient than ac units, using only 2-3watts on lowest speed .
The 3 option 'dimmable' LED light however, when turned on, seems permanently set to full brightness and doesn't seem to have a memory to be able to turn on to either of the other 2 options.
To switch to lower light setting, if preferred, one has to toggle off/on through to the lower / softer setting - quite annoying
I have contacted manufacturer, but no reply after a week
Absolutely wonderful company! Would recommended every time.
This company has been fantastic to deal with, I seriously cannot recommend highly enough. Thank you to the team for helping me exchange after I ordered the wrong product and then refund a different order when I couldn't use it. The fans I have ended up with are quiet and look great. HUGE THANK YOU! The customer service team are second to none.
Other Lighting & Fan Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.