Purchased a great wall fan which, due to my poor measurements, turned out to be too large.
Contacted Ceilings Fans Direct (was not made to feel bad for my poor maths) and with Rachael's assistance it was so easy to return it.
Thank you Rachael.
Would not hesitate to purchase from this company again or to recommend them.
Martec DC ceiling fan with 'dimmable' LED light and remote control
The only negative is NOT with the supplier, but the product.
Fan supplied is fine, being 5 speed reversible and is extremely quiet, effective and far more efficient than ac units, using only 2-3watts on lowest speed .
The 3 option 'dimmable' LED light however, when turned on, seems permanently set to full brightness and doesn't seem to have a memory to be able to turn on to either of the other 2 options.
To switch to lower light setting, if preferred, one has to toggle off/on through to the lower / softer setting - quite annoying
I have contacted manufacturer, but no reply after a week
- Verified customer
Absolutely wonderful company! Would recommended every time.
This company has been fantastic to deal with, I seriously cannot recommend highly enough. Thank you to the team for helping me exchange after I ordered the wrong product and then refund a different order when I couldn't use it. The fans I have ended up with are quiet and look great. HUGE THANK YOU! The customer service team are second to none.
Amazing customer service
Due to a mix up I ordered the wrong part for my fan. The customer service was amazing, I was able to return for a refund without any hassles and was then communicated with regarding delivery of the correct item
Sold me the wrong part
I asked for an extractor fan with a square cutout hole. I was sold a fan with a round cutout and a square cover plate. Seems like a good company who made an honest mistake. They have a good refunds policy if you ask for it. I would deal with them again.
Excellent customer service
I can't fault the service I received as I stupidly ordered the incorrect fan (only discovered when the electrician went to install) and it was no problem to return the fan and purchase a more suitable product. My credit card was refunded in super quick time. So pleased with the entire transactions and speedy delivery of the fans.
Purchase of fans from Ceiling Fans DIrect
Instantly responsive to my queries prior to purchase. First rate customer service. Responded within 5 mins of my email with answers to my questions. Offered a pre-drafted invoice if I wanted to proceed. Price was very competitive. Checkout very easy online.
Ceiling fans with globe - 10 out of 10 service
I purchased fans in 2017, 2019 and again in October 2020 as well. Staff members are always excellent in customer service, today I spoke to Rachel, she is very friendly, provided valid information on understanding the product and made my journey smooth in terms of purchasing the fans. Good thing is it is obligation free information, whether you purchase a product or not staff will still provide best possible service to get great understanding on product before making a decision.
CelilingFan Remote battery
Never use Remote battery that comes with it. Because after sometime its gets wet inside the remote
and remote will be useless. So other batteries such duracell and energizer performs batter then these extremely poor quality battery. Fans so far all good.
Exemplary service and satisfaction
I was very happy with every aspect of my transaction with Ceiling Fans Direct. My initial enquiry and eventual order was made on Wednesday around midday; the package arrived on Friday morning! The frequent updates and advisories on the order were well received. The actual product is first class and met all the requirements that were stipulated.
Professional advice on the parts required to get one of my Typhoon ceiling fans back up to speed. Parts arrived on schedule and did the job. Sales staff courteous and very helpful. A good company to do business with, would recommend them to everybody.
I had bought 3 fans with you earlier in the year and was very happy with the communication I received. The delivery was delayed, which didn't matter to me as the build was going a bit slow, but Ashleigh kept me up to date with expected delivery times. With my last order the same happened, but this time I needed my pucchase on time. Ashleigh didn't hesitate to offer an alternative or refund. I went with a refund which was in my account within a couple of days. Great service.
Amazing customer experience - these guys get it!
Outstanding business model. Well laid out website, easy payment and fast delivery. I had ordered the wrong fans - 100% my fault. The return process was so simple and very reasonable - and fast.
If you make it easy for me to do business with you, I will.
Absolutely amazing customer service
Bought an bathroom exhaust fan from Ceiling Fans Direct. Unfortunately a small part was broken. It probably slipped through quality control as the draft stopper pin that was missing was very tiny. I contacted Ceiling Fans and was immediately contacted back. I was taken care of in a very friendly and professional way.
Can not express enough just how good all I made contact with were....
Excellent service...communication...delivery and products...
There range of products to choose from can’t be beaten..
Highly recommend Ceiling Fans Direct to all....
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