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Ceiling Fans Direct

Ceiling Fans Direct

4.8 from 41 reviews · View Statistics

Reviews

4.8

41 reviews
  • Product Quality
    4.7 (37)
  • Return Claim MadeYes (10) · No (25)
  • Customer Service
    4.8 (39)
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Margaret

MargaretSydney, NSW

  • 3 reviews

Customer service

published

Purchased a great wall fan which, due to my poor measurements, turned out to be too large.
Contacted Ceilings Fans Direct (was not made to feel bad for my poor maths) and with Rachael's assistance it was so easy to return it.
Thank you Rachael.
Would not hesitate to purchase from this company again or to recommend them.
Margaret

Customer Service
Incentivised ReviewNo
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1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for leaving us a review Margaret! We're so pleased to hear that you enjoyed your customer service experience with Rachael and that we were able to provide a smooth return process! Thanks for your support!

Micneil

MicneilGreater Melbourne (Inner), VIC

  • Verified customer

Great customer service & price

published

Great customer service, very responsive and efficient. Joanne is a legend!! Fans were recommended by friends and order updated as required so I knew status at all times. Thank you.

Product Quality
Customer Service
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1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for leaving us a review Micneil! It's great to hear how much you enjoyed your customer service experience with Joanne and that you were always kept up to date on the status of your order. We hope you enjoy your new fans!

Sharron

SharronWide Bay-Burnett, QLD

Great Company Great Fans

published

Ordering was easy and delivery was quick. Had a problem with one fan and the customer service staffer has been great in helping return fan and replacement.

Product Quality
Customer Service
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1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for this lovely review and support Sharron, we're so happy to hear of your great service experience!

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Neil

Neil

  • 2 reviews
  • 1 like

Martec DC ceiling fan with 'dimmable' LED light and remote control

published

The only negative is NOT with the supplier, but the product.
Fan supplied is fine, being 5 speed reversible and is extremely quiet, effective and far more efficient than ac units, using only 2-3watts on lowest speed .
The 3 option 'dimmable' LED light however, when turned on, seems permanently set to full brightness and doesn't seem to have a memory to be able to turn on to either of the other 2 options.
To switch to lower light setting, if preferred, one has to toggle off/on through to the lower / softer setting - quite annoying
I have contacted manufacturer, but no reply after a week

Product Quality
Customer Service
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1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct
Elea King

Elea KingGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Absolutely wonderful company! Would recommended every time.

published

This company has been fantastic to deal with, I seriously cannot recommend highly enough. Thank you to the team for helping me exchange after I ordered the wrong product and then refund a different order when I couldn't use it. The fans I have ended up with are quiet and look great. HUGE THANK YOU! The customer service team are second to none.
Merry Christmas.

Product Quality
Customer Service
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1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Amazing customer service

published

Due to a mix up I ordered the wrong part for my fan. The customer service was amazing, I was able to return for a refund without any hassles and was then communicated with regarding delivery of the correct item

Product Quality
Customer Service
Incentivised ReviewNo
1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for your glowing review Stuart! We're glad that you had a great customer service experience and that our team were able to help arrange a hassle-free refund for you!

Andrew K.

Andrew K.South East Queensland, QLD

Sold me the wrong part

published

I asked for an extractor fan with a square cutout hole. I was sold a fan with a round cutout and a square cover plate. Seems like a good company who made an honest mistake. They have a good refunds policy if you ask for it. I would deal with them again.

Product Quality
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Joy

JoySydney, NSW

  • 2 reviews

Best customer service in 2020!

published

Joanne made the rather mundane job or organising an exchange to a pleasure. She has been prompt, informative and very pleasant to deal with. Thanks Joanne!

Product Quality
Customer Service
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1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for your glowing review Joy! We're very happy to hear that Joanne was able to help make the exchange process hassle-free and pleasant!

Leonie T.

Leonie T.South East Queensland, QLD

Excellent customer service

published

I can't fault the service I received as I stupidly ordered the incorrect fan (only discovered when the electrician went to install) and it was no problem to return the fan and purchase a more suitable product. My credit card was refunded in super quick time. So pleased with the entire transactions and speedy delivery of the fans.

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1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for this great review Leonie! We're so glad to hear of your quick and easy returns process, thanks for shopping with us and we hope you enjoy your new fans.

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Bruce V

Bruce VSouth East Queensland, QLD

  • 2 reviews

Purchase of fans from Ceiling Fans DIrect

published

Instantly responsive to my queries prior to purchase. First rate customer service. Responded within 5 mins of my email with answers to my questions. Offered a pre-drafted invoice if I wanted to proceed. Price was very competitive. Checkout very easy online.

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1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for your review Bruce! We're happy to see that you thoroughly enjoyed our customer service, pricing products!

Ceiling fans with globe - 10 out of 10 service

published

I purchased fans in 2017, 2019 and again in October 2020 as well. Staff members are always excellent in customer service, today I spoke to Rachel, she is very friendly, provided valid information on understanding the product and made my journey smooth in terms of purchasing the fans. Good thing is it is obligation free information, whether you purchase a product or not staff will still provide best possible service to get great understanding on product before making a decision.

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1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

CelilingFan Remote battery

published

Never use Remote battery that comes with it. Because after sometime its gets wet inside the remote
and remote will be useless. So other batteries such duracell and energizer performs batter then these extremely poor quality battery. Fans so far all good.

Incentivised ReviewNo
1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct
Mike Lane

Mike LaneSouth East Queensland, QLD

Exemplary service and satisfaction

published

I was very happy with every aspect of my transaction with Ceiling Fans Direct. My initial enquiry and eventual order was made on Wednesday around midday; the package arrived on Friday morning! The frequent updates and advisories on the order were well received. The actual product is first class and met all the requirements that were stipulated.

Product Quality
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1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for your glowing review Mike! We're happy to hear about your smooth delivery and the fact that you enjoyed your experience with us. We appreciate your support!

Drhoops

DrhoopsSouth East Queensland, QLD

Exceptional service

published

Professional advice on the parts required to get one of my Typhoon ceiling fans back up to speed. Parts arrived on schedule and did the job. Sales staff courteous and very helpful. A good company to do business with, would recommend them to everybody.

Drhoops

Product Quality
Customer Service
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1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for your great review! Glad to hear your Typhoon ceiling fan is running good as new and that our customer service team were able to help, thanks for your support!

Jennie Stewart

Jennie StewartSouth East Queensland, QLD

Excellent service

published

I had bought 3 fans with you earlier in the year and was very happy with the communication I received. The delivery was delayed, which didn't matter to me as the build was going a bit slow, but Ashleigh kept me up to date with expected delivery times. With my last order the same happened, but this time I needed my pucchase on time. Ashleigh didn't hesitate to offer an alternative or refund. I went with a refund which was in my account within a couple of days. Great service.

Product Quality
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1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for your review Jennie! Sorry to hear of your bumpy delivery experience but we're glad to hear that Ashleigh kept you in the loop and was able to provide exceptional service, thanks for your support!

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Dirka

DirkaSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Amazing customer experience - these guys get it!

published

Outstanding business model. Well laid out website, easy payment and fast delivery. I had ordered the wrong fans - 100% my fault. The return process was so simple and very reasonable - and fast.

If you make it easy for me to do business with you, I will.

Product Quality
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1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for your great review Dirka! We're very pleased to hear that you enjoyed your shopping experience with us and that our customer service team were able to make your return process simple and easy. Thanks for your support!

David.

David.

  • 3 reviews

Good Service

published

The fan I got did take longer to arrive than first advised, but do to the virus this was understandable, but Ceiling Fans Direct kept me updated all the time.
A very good company I would gladly recommend them to everybody.

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1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for your great review David! While we're sorry to hear of the delays, we're so happy to hear of your great service experience and that you were kept in the loop. Thanks for your support!

Customer service and product

published

Tom from customer service was fantastic, Very prompt and helpful. The outdoor fan I bought looks really good and can't wait for summer to use it. A good online company to deal with.

Product Quality
Customer Service
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1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for your review Doris! We're so glad to hear of your excellent service experience with Tom and we appreciate your support!

Chris

Chris

  • 2 reviews

Absolutely amazing customer service

published

Bought an bathroom exhaust fan from Ceiling Fans Direct. Unfortunately a small part was broken. It probably slipped through quality control as the draft stopper pin that was missing was very tiny. I contacted Ceiling Fans and was immediately contacted back. I was taken care of in a very friendly and professional way.

Product Quality
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1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for your review Chris! We're so glad to hear of your customer service success in remedying a broken part, thank you for your support!

Chris

ChrisSoutheast, SA

  • 2 reviews

Brilliant Service

published

Can not express enough just how good all I made contact with were....
Excellent service...communication...delivery and products...
There range of products to choose from can’t be beaten..
Highly recommend Ceiling Fans Direct to all....

Product Quality
Customer Service
Incentivised ReviewNo
1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for your great feedback Chris, so glad to hear of your success with shopping with us! Thanks for your support!

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