687 reviews
AI reviews summary
Pros
Verdict
The service is characterised by efficient delivery, competitive pricing, and supportive staff who manage order adjustments effectively. While isolated issues with courier handling or specific return fees exist, they do not represent a broad trend in the feedback.
I had a wonderful experience from start to finish. The customer service was excellent, particularly Ru, who was extremely helpful, friendly and a pleasure to deal with. Nothing was too much trouble, and the assistance provided was greatly appreciated. The fan looks absolutely fantastic now that it’s installed, and I couldn’t be happier with how… Read more · 1
it looks. It’s great to receive such wonderful service and a quality product.
Thank you very much to Ru and the team for making the whole experience so easy and enjoyable. I would happily recommend them to anyone!
Reviews with attachments
Good price. Prompt shipping. Great product! Love our new ceiling fans. Would definitely recommend Ceiling Fans Direct Show reply
Fast delivery, great price – Fan order arrived really quickly and the fan was neatly boxed. Fan was very reasonably priced. Have recommended this fan and store to my friends. Show reply
The fan is really modern and Im happy with it. I purchased a timber mounting block which gave the fan more character and security Show details · 1
Easy to do business on line and prompt with communication, parcel easy to track. Exhaust fan working as expected in our bathroom. Price wise I thought it was reasonable and a decent quality. Show details · 1
We purchased 6 x brushed aluminium indoor/outdoor ceiling fans from Ceiling Fans Direct. We did have to wait a couple of months for delivery but we were aware of that from the outset. They were installed earlier this week and look great. We were advised when our parcels were on their way and the boxes were delivered in good condition. We are very happy with the quality and service we received. Show reply
I bought 4 high quality interconnected smoke alarms. They came in at a fair price with free post, very happy with the product thanks Show details · 1
Works great the best light, fan ,heater we’ve ever had for the bathroom Show details · 1
I purchased the Domus Orbis 4 in 1 Exhaust Fan/Heater with LED light. The unit is stylish with soft touch wall control. The shipping was fast & the whole experience was efficient & effortless, thanks Ceiling Fans Direct! Show details · 1
I recently purchased four ceiling fans from Ceiling Fans Direct. Their prices were lower than other suppliers I checked, and the ordering process was smooth. All four fans have now been installed and are working perfectly with no issues. Very happy with the value and service — I would definitely buy from Ceiling Fans Direct again. Show reply
Very happy with new Ventair Skyfan 48" (1200mm) DC Ceiling Fan with 20W Tri Colour LED Light and Remote. The light is much brighter than my old fan and is extremely quiet. Show details · 1
Martec DC Ceiling fans there was a delay with supply but no problem. With the cost of running a fully ducted AC through the ROOF these are the perfect option. Super quiet, super efficient and finally a peaceful sleep. Highly recommend as they are super super quiet. Show details · 1
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Ordered a new Mercator 3 in 1 extraction fan on Tuesday 27th Jan and have just taken delivery today Friday 30th. Fast and efficient service. Had one of these fans installed 5 yrs ago but needed to replace it. Ordered same again as updated version should be same if not better! Show details · 1
Did a lot of research on the fan.glad we got this one.nice and quiet.750 size.dc motor which is quieter and uses less power that ac fans.very good output.keeps a large area cool.great customer service as well Show details · 1
Bought 2 x skyfans during Black Friday sale from Ceiling fans direct as they had the best sale price. They arrived safely Show details · 1
Latest follow-ups
Delivered our fans quickly with no problems, a smooth process. Very pleased with our fans. Show reply
Follow-up · A year later and still working great. Lots of options for lighting that I never use, and a fan is more powerful than I need. Low profile fan works fine in the small bedrooms.
Our fans arrived in good time. We have had them installed and couldn't be happier with their look and performance. They definitely perform better than what we had and they were very well priced. Very happy customer. Show details · 2
Follow-up · I have found that the fan is a lot quieter and more powerful than what I previously had. I did browse other fans but they were more expensive. They also had different variations of what I was looking for. My electrician told me he thought they were so much easier to install than other fans he had installed. All up I couldn't be happier that I chose these fans from Ceiling fans direct.
Lowest price. Fast delivery. Happy days. Ventair Skyfans are the best. Show 2 replies
Follow-up · Super quiet fans (depending on speed setting of course). Electrician had no trouble installing any of the 5 in our home. Remotes are excellent and can adjust everything. A Wifi module is also available which enables you to control fans from your smartphone.
Positive reviews
Purchased the CLIGLASS fan light cover for our old Martec Trisera FST1234WC fan. Good quality product that fit like a glove! Friendly and fast customer service made the process smooth and straightforward which included accepting a price match request. The emailed instructions for pick up (which I opted for since I live near) were easy to follow. Pick up was easy and friendly as well. Show reply
I had contacted the office directly and received a very helpful response through out the whole process. There was a slight problem with the on-line payment and this was very quickly sorted out by a staff member. Overall I couldn’t be happier. Show reply
Fantastic customer service, excellent information on the website about how to select the right fan and the recommended Calibo fans that I purchased are all superb! Delivery time was good too. Thank you!! Show reply
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Negative reviews
Not happy with 20% restocking fee on top of paying for return , item was unopened, had to return since 2 fans could not be installed. Would not buy from here again.
Bought fan, installed fan. Better price than Bunnings. End story.
Sadly a bad after sales experience when trying to make a return. I purchased two fans for a renovation and needed on with a light. Unfortunately this was not requested until we discovered one was purchased incorrectly. requested to return and get a… Read more
refund on one fan without success. two emails were sent and the response was still no. Please do your research and purchase from them with caution as there is no leniency with their return policy. Bunnings would have been a better option at the same price. Return was requested within 30 days of purchase. Read all the fine print before buying.
Follow-up · As I am in the business of renovations I have not purchased from this supplier again.i will stick with Bunnings for very little price difference and where returns, warranty and no fine print involved.
Hi Patric, Thanks for taking the time to… Read more
Recent reviews
I first purchased a large ceiling fan from CFD. It arrived, quick smart and was perfect, except due to my own miscalculation, I needed an extension for it. Online again and ordered that - once again, quick smart delivery and at an unbeatable cost compared to local stores. I'll be recommending this site to friends. And will most certainly be back as my renovations continue. Show reply
I just purchased a fan from ceiling fans and it is a australian brand Fanco Eco Silent Pro 52" DC Ceiling Fan with Remote - White it is so quiet and and I have 6 settings on it but 2 is great for leaving on in the qld hot weather. Show details · 1
I am more than happy with the customer service. The fans arrived well before the due date which was a nice surprise. Excellent packaging. I shall purchase again from ceiling fans direct and would highly recommend them. Thank you for the stress free experience. Show reply
Fantastic service. Easy to order online, fast delivery and great quality. I love the look and the remote with 5 speeds plus the light dimmer option. Excellent value. Show details · 2
Follow-up · The fans were simple to install by an electrician. The noise level is low and the light dimmer is perfect to adjust the brightness. Overall I’m very pleased with my fans.
The sale was straightforward and easy, was shipped super quickly. Package arrived in great shape and even the outside box was bubbly wrapped good. Price was good for the fan is why how I found this company. Definitely will shop again here without wasting my time searching online. Show reply
Hi Shilp, Thank you for your feedback. We… Read more