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Ceiling Fans Direct

Ceiling Fans Direct

4.7 from 18 reviews

Reviews

(16)
(1)
(0)
(0)
(1)
  • Product Quality
    4.6 (16)
  • Return Claim MadeYes (3) · No (14)
  • Customer Service
    4.8 (17)
katty1

katty1

  • 10 reviews

Purchased Oil rubbed bronze with Koa blades 360 Trinity 56" 1420mm DC ceiling fan

published

Great communication in regards to delivery
Fan has been fantastic and looks great, bought Sept 2019 and used over summer and very pleased with the power of this fan
Very quiet which was a priority
Was worried about buying online from interstate but no problem, packaged well
Intend on buying another before next summer

Customer Service
Product Quality
Return Claim MadeNo
Store Locationceiling fans direct
See all answers
Karen

KarenSouth East Queensland, QLD

  • Verified customer

Customer Service

published

I recently had an issue with one of my ceiling fans I had purchased online. I no longer had the receipt or new the date I had purchased it. This would usually have been a major issue with most companies. I simply sent an email explaining my situation and within an hour had a response with ceiling fans direct sending me a copy of both my original receipt and information for addressing the warranty. I couldn't have asked for a more professional service, it was simply brilliant. Karen.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationCeiling Fans Direct
See all answers
1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

This is great to hear Karen, thanks for your review and support!

Bern

BernPerth, WA

  • 2 reviews

Fantastic customer service

published

Laura went out of her way to assist me with a product that was currently out of stock for the next 3 weeks. She followed up the very next day as promised and managed to secure stock which will be dispatched to me as soon as they receive it. Thank you for going above and beyond to assist me.

Customer Service
Return Claim MadeNo
1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks a bunch for this great review and your support Bern! So happy to hear of your excellent service experience from Laura!

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Excellent customer service by Rachael

published

Had an integral LED light in an exhaust fan fail after 18months. Rachael chased the fault up with the manufacturer and of course manufacturer only offered 12 months warranty. Then to my surprise, she offered to replace the faulty unit. Very impressed with the service. It appears that this may have been a common fault with the product because the replacement fan had the LED light setup in a different location with an external power supply.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationAcacia Ridge, Brisbane
See all answers
1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Glad to hear it Steve! Sorry to hear about your trouble with the init but so glad to hear it was quickly resolved by Rachael- we'll be sure to pass on your kind words! Thanks for your support!

Ron

RonMid North Coast, NSW

Great service

published

Ordered a ceiling fan + remotely, order placed Thursday arvo a delivery was made Monday lunchtime to NSW far north coast, I was very impressed with the speedy delivery and the notifications along the way.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOn line
See all answers
1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Wow, Ron! Thanks for your awesome feedback! Glad to hear of your speedy delivery!

Moh

MohMount Colah

  • 3 reviews
  • Verified customer

Low quality product, no refund

published

Agreed & authorised return of unopened fans for refund of approx $800 due to low quality products. Now ignoring emails Since they receive returned fans. Now I’m out of pocket approx $800 for returned fans & another approx $800 for low quality fans they refuse to take. Also I’m stuck with items opened as they won’t take back useless items. Offering electrician to check out those items but don’t understand how 3 fans can be faulty that were installed by a licensed electrician.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationCeiling fans direct eBay store
See all answers
1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct
KLM

KLM

  • 5 reviews

Great Customer Service!

published

I have placed an order with Ceiling Fans Direct and due to containment issues in China this has been delayed.They have kept me up to date at every possible point with impeccable customer service.I couldn't be happier and wish to support a company that has been impacted by the virus in China.

Customer Service
Return Claim MadeNo
Store LocationCeiling Fans Direct
1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for your fantastic feedback and ongoing support Karen!

Gayle

Gayle

  • 2 reviews

Wonderful, helpful customer service.

published

Were advised of delivery (and the delay to expect), it wasn't an issue. I found the correct remote on your site and had questions answered (about re-pairing to original fan).

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for your review Gayle! Glad to hear the new pairing went smoothly and that our team was able to help you out!

Great service and Friendly

published

Received great assistance and customer service from Ceiling Fans Direct. Would highly recommend their service and expertise at finding answers to my questions and following up promptly when they said they would.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPhone service
See all answers
1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for your review Errol, we are so happy to hear of your awesome experience with our team! Thank you for your support and we hope you enjoy your new products!

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Great customer service

published

This is a copy of an email I sent to CFD this morning (20/12/19)

Good Morning,

We received this order Yesterday evening. This is the second time we have ordered two of these fans.

I just want to express my thanks, the ordering/warehouse and distribution of these items has been exceptional, just a few days from order to receipt. (Same on the previous order)

I know you will be relying on distribution partners to assist your business, but what you are doing is greatly appreciated.

I will be thoroughly recommending your organisation to family and friends.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline purchase from Ceiling Fans Direct
See all answers
1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for your review Chris! We love hearing success stories and very glad to hear of your awesome online shopping experience! Thank you for your support!

mechanic

mechanicabermain

  • 6 reviews

excellent product great price

published

needed a new ceiling fan checked the internet there were many websites selling what we were after but one seller stood out (ceiling fans direct) purchased a 48" 1200 mm. swift brushed chrome stainless steel ceiling fan with remote control $204.00 shipping was reasonably quick had the fan fitted the same day it was delivered the balance of the fan in motion is perfect and really quite.
one little problem the remote control hanger is a bit cheap, instead of being a full jacket the remote hangs on a little piece of plastic the remote is easily knocked off but apart from that really happy with purchase.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationQueensland
See all answers
1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for your review! Glad to hear you're enjoying your new Swift, we will pass your feedback on the wall cradle onto Mercator (the manufacturer). Thanks for shopping with us!

Peter

PeterMetropolitan Adelaide, SA

  • 2 reviews

Queries answered promptly

published

Part of our order of fans was not delivered with the main delivery.
CFD followed this up with auspost and assured us of delivery of the rest of the order. We then got a message from auspost saying the delivery would occur today.....so one happy customer .

Customer Service
Product Quality
Store LocationCeiling fans direct
1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for sharing your success story Peter! Glad to hear the team was quick to ensure all of your order got delivered without a hitch!

Len Evans

Len EvansDarling Downs, QLD

  • 3 reviews

Unusually good service

published

We were kept informed on the status of our order regarding availability and delivery and were delighted to receive the fans exactly as advised. We would recommend and will be happy to use this company again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane
See all answers
1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for your review Len! Glad to hear about your stellar service experience, we hope you enjoy your new fans!

James R.

James R.Sydney, NSW

Great Customer Service... Rachael is a rockstar!

published

I decided to get 3 fans unseen and online. I did my research and contacted a number of online vendors. I decided to go with ceiling fans direct based on the advice and recommendations Rachael provided over the phone. Rachael knew the products, provided a good price and followed up confirming the order etc.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for this great review James! Glad to hear Rachael was able to work her magic, enjoy your new Trident Ceiling Fans!

Doug

DougSouth-Eastern Region, NSW

  • 3 reviews
  • 3 likes

Good advice, good price.

published

I already knew what product I wanted from searching the web. Then I checked productreview.com.au to check on who sold it. Found Ceiling Fans Direct, who came in cheaper than the same ceiling fan on ebay, and included postage. Exactly what I was looking for. Efficient service, helpful advice and a good price.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDirect from Ceiling Fans Direct, over the phone.
See all answers
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Pfmaple

PfmapleGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Great Advice, Great Range

published

Researched the minefield of 100s of models/options for ceiling fans. I didn't want to purchase a lemon - or choose poorly. CFD was terrific through a very long/detailed chat. Big HELP!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline, and together with the CSR Rachel by Phone
See all answers
1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Thanks for taking the time to review Pfmaple! Glad to hear we took the guesswork out for you, hoping we can up the ante and get to 5 stars next time!

SusanWilson

SusanWilsonMELBOURNE

  • 7 reviews
  • 2 likes
  • Verified customer

Very happy with the product and delivery process

published

Ceiling Fans Direct had the best price around, with quick delivery and good communication. We were very happy. The product is exactly what I ordered and arrived faster than they estimated.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Hi Susan, thanks a heap for taking the time to review! We loved hearing your success story; enjoy your new products!

Gregg w

Gregg wSydney, NSW

  • 2 reviews

Brilliant, efficient and helpful service! Amazing fans!

published

Very happy with the purchase of 2 aeratron A350 black fans. Competitive pricing and very efficient delivery. Ashleigh was a delight to deal with and very knowledgeable. These fans were positively reviewed and recommended by Choice! I have now purchased 4 of these fans. They look very stylish, cheap to run and efficient! Very happy indeed!

Product Quality
Return Claim MadeNo
1 comment
Ceiling Fans Direct
Cust. ServiceCeiling Fans Direct

Hi Gregg, thanks for taking the time to review us! So glad to hear you had an awesome experience with Ashleigh, enjoy your new fans!

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