Purchased Oil rubbed bronze with Koa blades 360 Trinity 56" 1420mm DC ceiling fan
Great communication in regards to delivery
Fan has been fantastic and looks great, bought Sept 2019 and used over summer and very pleased with the power of this fan
Very quiet which was a priority
Was worried about buying online from interstate but no problem, packaged well
Intend on buying another before next summer
- Verified customer
I recently had an issue with one of my ceiling fans I had purchased online. I no longer had the receipt or new the date I had purchased it. This would usually have been a major issue with most companies. I simply sent an email explaining my situation and within an hour had a response with ceiling fans direct sending me a copy of both my original receipt and information for addressing the warranty. I couldn't have asked for a more professional service, it was simply brilliant. Karen.
Fantastic customer service
Laura went out of her way to assist me with a product that was currently out of stock for the next 3 weeks. She followed up the very next day as promised and managed to secure stock which will be dispatched to me as soon as they receive it. Thank you for going above and beyond to assist me.
Excellent customer service by Rachael
Had an integral LED light in an exhaust fan fail after 18months. Rachael chased the fault up with the manufacturer and of course manufacturer only offered 12 months warranty. Then to my surprise, she offered to replace the faulty unit. Very impressed with the service. It appears that this may have been a common fault with the product because the replacement fan had the LED light setup in a different location with an external power supply.
Ordered a ceiling fan + remotely, order placed Thursday arvo a delivery was made Monday lunchtime to NSW far north coast, I was very impressed with the speedy delivery and the notifications along the way.
- Verified customer
Low quality product, no refund
Agreed & authorised return of unopened fans for refund of approx $800 due to low quality products. Now ignoring emails Since they receive returned fans. Now I’m out of pocket approx $800 for returned fans & another approx $800 for low quality fans they refuse to take. Also I’m stuck with items opened as they won’t take back useless items. Offering electrician to check out those items but don’t understand how 3 fans can be faulty that were installed by a licensed electrician.
Great Customer Service!
I have placed an order with Ceiling Fans Direct and due to containment issues in China this has been delayed.They have kept me up to date at every possible point with impeccable customer service.I couldn't be happier and wish to support a company that has been impacted by the virus in China.
Great service and Friendly
Received great assistance and customer service from Ceiling Fans Direct. Would highly recommend their service and expertise at finding answers to my questions and following up promptly when they said they would.
Great customer service
This is a copy of an email I sent to CFD this morning (20/12/19)
We received this order Yesterday evening. This is the second time we have ordered two of these fans.
I just want to express my thanks, the ordering/warehouse and distribution of these items has been exceptional, just a few days from order to receipt. (Same on the previous order)
I know you will be relying on distribution partners to assist your business, but what you are doing is greatly appreciated.
I will be thoroughly recommending your organisation to family and friends.
excellent product great price
needed a new ceiling fan checked the internet there were many websites selling what we were after but one seller stood out (ceiling fans direct) purchased a 48" 1200 mm. swift brushed chrome stainless steel ceiling fan with remote control $204.00 shipping was reasonably quick had the fan fitted the same day it was delivered the balance of the fan in motion is perfect and really quite.
one little problem the remote control hanger is a bit cheap, instead of being a full jacket the remote hangs on a little piece of plastic the remote is easily knocked off but apart from that really happy with purchase.
Queries answered promptly
Part of our order of fans was not delivered with the main delivery.
CFD followed this up with auspost and assured us of delivery of the rest of the order. We then got a message from auspost saying the delivery would occur today.....so one happy customer .
Unusually good service
We were kept informed on the status of our order regarding availability and delivery and were delighted to receive the fans exactly as advised. We would recommend and will be happy to use this company again.
Great Customer Service... Rachael is a rockstar!
I decided to get 3 fans unseen and online. I did my research and contacted a number of online vendors. I decided to go with ceiling fans direct based on the advice and recommendations Rachael provided over the phone. Rachael knew the products, provided a good price and followed up confirming the order etc.
Good advice, good price.
I already knew what product I wanted from searching the web. Then I checked productreview.com.au to check on who sold it. Found Ceiling Fans Direct, who came in cheaper than the same ceiling fan on ebay, and included postage. Exactly what I was looking for. Efficient service, helpful advice and a good price.
Great Advice, Great Range
Researched the minefield of 100s of models/options for ceiling fans. I didn't want to purchase a lemon - or choose poorly. CFD was terrific through a very long/detailed chat. Big HELP!
- Verified customer
Very happy with the product and delivery process
Ceiling Fans Direct had the best price around, with quick delivery and good communication. We were very happy. The product is exactly what I ordered and arrived faster than they estimated.
Brilliant, efficient and helpful service! Amazing fans!
Very happy with the purchase of 2 aeratron A350 black fans. Competitive pricing and very efficient delivery. Ashleigh was a delight to deal with and very knowledgeable. These fans were positively reviewed and recommended by Choice! I have now purchased 4 of these fans. They look very stylish, cheap to run and efficient! Very happy indeed!
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