I had six 30 year old ceiling fans replaced plus one new one installed, all seven fans have five blades and really move the air. Can’t thank Lighting Illusions enough for their recommendations and installation by their electrician. Terrific service and products.

I received the wrong colour outdoor light which was not entirely their fault as one side of the box said it contained a green light & the other side said it contained a black light. It was rectified immediately at no cost to me. Very efficient.

Ordered product online. Contacted shortly afterwards by Rachel who advised delay in supply date.
Offered alternative product, keep order and wait or full refund.
Chose refund, received quickly, no issues.
Timeliness and clear communication. Couldn't fault.

Good range of products, but you can wait weeks for fans to actually arrive at the store from the warehouse once you have paid for them

Thanks MADDI for your excellent customer service when I purchased my Barbotta Floor Lamp in Black and Gold yesterday.
Your outstanding customer service, attention to detail and product knowledge has not gone unnoticed. You could not do enough for me, even right down to the exact light bulb.
Well, I put the lamp on last night and thanks to you it's just 'PERFECT'!
WE WILL BE BACK TO LIGHTING ILLUSIONS AT NORTH LAKES! \o/ (Roxanne and Norm)

I ordered 3 ceiling fans online but realised I had ordered the incorrect model. I called the service desk and spoke to Ashleigh who very kindly recommended an alternative model, spoke to the warehouse to correct my order and all was solved. Luckily the order had not shipped. Ashleigh was very helpful, polite and knowledgeable. Thank you so much.

I received first class service from Joanne. I had problems with a Floor Light. All steps needed to be taken in returning the product were well explained and the quick follow-up was greatly appreciated.

Good customer service and delivery to interstate was quick. Unfortunately one product was faulty. The return and replacement was to say at least, absolutely a stress free exercise. One phone call, an emailed return postage sticker and off to the post office. All done in a couple of hours. Replacement was perfect and delivery pretty quick. Good company to deal with.

Very pleased with the lights so slim and neat very impressive with their appearance looking forward to getting them out up they are very modern and will enhance our new bathrooms

We needed a replacement fan for our alfresco area and this fan is great. Received in quick time. The price was Very reasonable. Was easily installed by our electrician. Good all round service

I ordered a light fitting that I was hoping to receive in time for a function and mentioned this to Rachael. She expedited the process and I received it within days. The light fitting is beautiful and it was a lovely surprise to receive it so quickly. I would not hesitate to purchase from Lighting Illusions again and I am very impressed with Rachael's excellent customer service and the quality of the product.

After buying and having installed a new remote control for a ceiling fan I found the fan did not work correctly.
I emailed my problem to LI and had an immediate reply from Rachael. She then contacted Hunter Pacific about the problem. Their service department phoned me and asked me to phone them when my electrician was on site. This I did and HP resolved the problem very quickly.
Such excellent service from Rachael of Lighting Illusions and Steve of Hunter Pacific.

Fans are yet to be installed but the customer service and speed of the delivery has been awesome! They look great, so we can't wait to get them going next week.

I've bought a lot of household fittings and there's always back and forth and mucking around and changes and this company have been utterly incredible - quick to respond, pro-active in making changes, alerting about delivery and the products were fabulous.

Loved the packaging very neat and tidy, items were exactly as displayed no scratches, cracks nothing. Delivery was withing the given time frame! Would recommend you to buy from this place.

Apart from great products and pricing, it is customer service that makes all the difference. I had an error in my order that was courteously and quickly dealt with resulting in the express dispatch of replacement products in time to meet my deadline. It is lovely that such high levels of customer service exist and I will certainly shop with Lighting illusions again.

Fast delivery and excellent customer service. The product I purchased didn’t suit my space, but Lighting Illusions were quick and efficient to help me with the return process. Very happy with their service.

Purchased 2 exhaust fans and because our electrician cut hole in ceiling too big we had to replace them with 2 x Martec Contour 2 exhaust fans. We returned the originals back free of charge and new exhaust fans were promptly delivered. We are happy with our purchase and the response and service from Lighting Illusions was excellent.

Ordered outdoor lights, which are fantastic, but had some problems with globes blowing up and upon contacting them I had immediate response and they happily replaced them. I certainly will use them again.