833 reviews
AI reviews summary
Pros
Verdict
The service is characterised by competitive pricing, rapid delivery, and responsive communication that effectively manages stock and shipping updates. While isolated instances of restocking fees and stock discrepancies occur, they do not represent a recurring pattern in the feedback. Overall, the experience is reliable for both online and in-store lighting and fan purchases.
Items were dispatched quickly and arrived in very good condition. Bought two units, had one installed satisfactorily, but second unit did not fit. Requested exchange for smaller unit and received reply detailing a returns policy that deducted 20% "restocking fee", should a customer want a refund. This is not spelled out on their website. Sending… Read more
an item this heavy to QLD from NSW is expensive enough, to lose an additional 20% because they have to "restock" is poor form.
Very happy with all aspects of Lighting illusions. Easy to place online order and was updated about items that were on back order and when I asked to have items shipped before the rest of my order would arrive in the warehouse they shipped and arrived within 24hrs. The communication has been outstanding. Highly recommend them and their products Show reply
I purchased the Martec cooling fan viper DC 3 1320, 3 blade with variable dimming led light and wi-fi remote control and I’m so glad I did, as I wanted a fan that I could feel the breeze coming from the blades and this one does as it has a high air movement m3/hr rate. It looks great and I couldn’t be happier as it helps cool and move the air in the room. Show reply
Reviews with attachments
I bought 3x 48" fans to replace old ones in the bedrooms and a 60" for the living room. I love how they look when they're still and when they're running. The sparky had no issues balancing them and remarked on the good quality and how quiet they are. Lighting Illusions had the best price anywhere and delivered promptly, using a great courier who was careful and helpful. Show details · 1
Great product. Extremely fast shipping. Will be buying this product again Show details · 1
Purchased 4 ceiling fans and they are excellent quality and perfect for our summer. Thank you lighting solutions Show details · 1
Impressive service all round. Exceptional product quality and the best value for money and I searched far and wide. I highly recommend purchasing from the smaller Australian companies. Show details · 1
Lighting Illusions supplied me with a DC wall fan. They were cheaper than all their competitors and it arrived in good time, not to mention FREE shipping. I highly recommend their service. The product it self is brilliant. I was looking for a quiet wall fan for the outdoor area and it delivers. It is whisper quiet. Show reply
CLA Shadowtri Medium Round Eclipse LED Exterior Wall Light with Backlit Halo | White. Very quick postage and receipt of lights. Look fantastic on the house. Have them on bright white and they provide ample light for visitors to see the footpath. Thank you Lighting Illusions! Show reply
Quick easy order and delivery arrived when expected. Product is just what I wanted. Show reply
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Purchased 6 x Franco Breeze fans online. Delivered quickly and have provided a much needed update to my rooms. Opted for the AC versions to use existing wiring and switches rather than having lots of remote controls. Great pricing and quick delivery at no charge from Lighting Illusions. It’s worth investing in an update if your fans are 20 years old! Show details · 1
Great service and products at a reasonable price. Highly recommend Show details · 1
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3 in one bathroom fitting. Looks good. Good bright regular light. Heat lamps effective and most of all the exhaust is quiet. Package was slit open and an extra half box added to secure the parcel. The parcel was a bit damaged. Enjoying our purchase Show details · 1
The 4 in one fan, heater, light, exhaust fan is a great unit, works nice and quiet. The delivery was fast and the installation was done quickly Show reply
Recently, I had my Melbourne house painted and I was on the hunt for the perfect patio light. After some online browsing, I found what I thought would be ideal at Lighting Illusions, the “Antique Black Wickham Ripple Glass Under Eave Ceiling Light”. It arrived promptly and without any damage during transit, well packed. A professional… Read more · 1
electrician eventually installed it for me. I absolutely adore it and want to express my deepest gratitude to Lighting Illusions for everything. I also thoroughly enjoyed all my interactions with them. I have no reservations about purchasing from you again and highly recommend them for all your lighting requirements.
Ordered ceiling fan with fast delivery Polite staff to talk to on the phone and very helpful. Show details · 1
I had a fantastic experience shopping here. The staff are incredibly friendly, and the overall service is very prompt. I reached out via their website to request a price match on an item I was looking at. I was pleasantly surprised when they got back to me within just a few hours—not only did they match the price, but they actually offered me a… Read more · 1
deal even better than the competitor! It’s rare to find a business that is this responsive and truly values its customers' time and business. I will surely be buying from them again and highly recommend them to anyone looking for great value and top-tier service.
Excellent pricing and service. Fast delivery. Will purchase from Lighting Illusions again. Show reply
Latest follow-ups
Quick and efficient, they had the best price for what I was looking for. I would definitely recommend to buy from lighting illusions. Show 2 replies
Follow-up · Everything was fine. Delivery was quick, package was not damaged, it was handled with care.
Quality Products - Excellent Communications - Exceptionally Fast Delivery – This is the second Ceiling Fan I have purchased through Lighting Illusions. The first fan was of good quality so I went back with them when I needed another fan for the bedroom. The reason I chose Lighting Illusions is that I wanted the option of a… Read more · 1
very slow RPM setting for my bedroom. When checking out the different fans available on their website, I was able to see the RPM specifications of the many fans available, this made it easy for me to find what I wanted. This information was mainly not available on other similar websites. Not only that, but when I compared the price including postage of the model with other websites, I was pleasantly surprised to find Lighting Illusions came out the cheapest. I ordered the fan on Sunday night and received it Tuesday morning, pretty stoked about that too. Thank you. I highly recommend Lighting Illusions and will definitely use them again.
Follow-up · After 2 years my ceiling fan has been working as it should, I'm happy with its performance and the remote control makes it easy to switch on/off or adjust. Also in hindsight the installation was a breeze thanks to the remote control, I didn't have to wire it to a wall switch. Thank you
All good – Easy and efficient with good communication. Great Mercator light, warming light and extractor fan. Show details · 1
Follow-up · It’s not good at heating unfortunately. The warmth iid barely felt.
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Positive reviews
Great range of dc ceiling fans at excellent prices. The items Iwanted were in stock and were despatched immediately. The delivery time was very good. Our sparky has installed them without any complications and the fans are up and running perfectly. Excellent service all round. Show reply
Really happy with the service and pricing. Goods arrived well packaged and all safe. Price was significantly better than elsewhere for the same goods, and had a great range. Show details · 1
Easy website to navigate. Found my eglo ceiling fan at a really good price. Shipped in about 3 days shipped to me in the Hunter Valley in just a few days. Would highly recommend this group.... Show reply
Negative reviews
Unhelpful with a change of mind return. I wished to exchange two unopened fans w/out lights for two of the same fan with lights. Refused because I was 13 days over the 30 days period. Show details
Hi Aaron, Thank you for your feedback, and… Read more
Unfortunately the CLA Tele Convertible Plate Adapter for 90mm Cutout Downlight - White × 10 Product SKU: 290933 did not work for my application. The description as above with the diagram suggested it would work for a 90mm cutout but on delivery the inside diameter is actually 80mm and the outside diameter of the plate is 115mm. If the inside… Read more
diameter had been 90mm the plate would have been perfect to retrofit my existing 90mm downlights into my damaged ceiling cutouts.
Hi Bruce, Thank you for your feedback, and… Read more
If you want your product in a timely manner, don't bother with this company. Took a month to get my ceiling exhaust fan. Ordered one which took over 2 weeks to arrive. Lighting Illusions blamed the courier company but the tracking number I was supplied did not exist. When it finally did arrive it was the wrong size. I was told I had to return… Read more
before I could re-order the correct size. I would have preferred to just go with another company and get my money back but they would take a 20% restocking fee. I would suggest this is because they appear to be a middle man company. You order through them, they place an order with someone else, wait for it to be delivered to them and then forward on to you. They charged me $15 for the original order shipping, $11.50 for the return shipping, and another $15 for the correct size to be shipped out. By the time I paid for all the shipping back and forth, any savings I had made by purchasing through them was well and truly lost and it ended up costing me way more. Never purchase through these guys again!!!!
Hi, Thank you for taking the time to share… Read more
Recent reviews
Found product i needed (fan with light for lounge) it was really well priced AND free shipping. Arrived within a couple of days! Super pleased i didnt have to venture out to a store or carry a bulky item. Very happy customer ! Show reply
Excellent service from the girls at Lighting Illusions, we received both fans and the lighting kits in great condition and it was a quick easy process. The fans are great, whisper quiet. Thanks girls :) Show reply
Hi Scott, Thank you for your feedback, and… Read more