Lighting Illusions

I placed an order for lights and fans but duplicated by order by mistake. It was only upon delivery of the large order did I realize my mistake. I called the Lighting illusions contact number and they sorted out the issue right away, with fantastic service, sending me a link to take the return to the post office. They were very helpful and the funds were returned right away. Very impressed with their service

I recently purchased 6 fans from Lighting Illusions for our new home. We received 4, but the other 2 were not delivered. Joanne from the customer service team was fabulous, she tracked them down with Aust Post and kept me informed throughout the process with regular updates. We then found they had been redirected to Victoria from QLD due to a system error by Aust Post, but nevertheless Joanne continued to monitor until they were delivered and again checked in with me to ensure they had actually arrived. Couldn't ask for more. The fans will be installed in the next month or two, so looking forward to seeing them up. Thanks kindly

I recently purchased a fan and when it arrived I opened the box and found the blades to be a cream colour instead of white and so they didn't match the body of the fan. I contacted Lighting Illusions online service department and the service I received from Angelynna was amazing. She was super kind and helpful and I was able to return the fan and receive a refund. She made the process so easy and I really appreciated her excellent service. Highly recommend purchasing through Lighting Illusions.

These guys have been fantastic over our new house build and after sales support.
I worked with the instore consultant to ensure we had quality fittings providing us adequate light throughout the inside and outside of the house. With over 80 downlights, 15+ flood lights, and 30+ exterior wall lights, we could not have asked for better coverage.
The after sales support started during the build when there was a slight issue with the QA of the wall lights which was dealt with promptly by the consultant liaising with the supplier on our behalf.
18 m...

I purchased a pendant light from Lighting Illusions. Unfortunately I had to have the item delivered 3 times (the first 2 were damaged in transit due to poor packaging). The reason for a 5 star rating however, is due to the excellent customer service and the way that they handled the situation promptly and efficiently. A replacement was quickly sent out each time without question. A big thumbs up to their communication and professionalism. Yes I had to wait longer for my desired product, but I was still very satisfied with the end result and that is what made the purchase worth while. Thank you!

Brilliant lighting would not refund my money for thier poorly designed products. Lighting Illusions helped me out and allowed me to return the products with a full refund. All done in a polite and timely manner.

Purchased three pendant lights that were not suitable for my kitchen ( my fault entirely, should have looked more closely). Rachael and Angelynna
were extremely helpful in providing information to return the goods and get a
full refund. Excellent service from this company.
Thanks

Customer service was second to none. I have purchased many LED downlights over a few transactions. Laura responed very promptly with my enqueries. Products are high quality, price is very competitive, and delivery was fast and quick. Will buy again as the needs arise. Highly recommend Lighting Illusions.

Classic lamp that really adds ambience to the room. It has been a great addition to my living room, making it feel much cosier.

We had a great experience choosing and finalising all electrical fittings right from down lights to ambience lights and chandeliers for our new home. Sunil was very helpful, knowledgeable and made sure we got everything right to match the style we were after. Definitely recommend Lighting illusions to all.

Spoke to online team who went above and beyond to provide me information I was requesting.hapoy I ordered product which was easy installation. Product became faulty couple wks later I got in touch again online and they were quick to respond to help me with an exchange. Thankyou Joanne!

We have purchased several items over the last year with Lighting Illusions. They offer competitive pricing and the customer service is fantastic. They had advised that one of the items in my last order was damaged at warehouse, upgraded the item at no cost and kept me up informed with the progress of the order. Great communication and follow through.

I purchased 2 Airbus 250 Exhaust fans with 14W LED lights. When unpackaging the items, one of the LED drivers was broken. I contacted Rachael from the Customer Service team and had a replacement part within 9 days.

The guys at Lighting Illusions were really helpful and easy to deal with. Their customer service was fantastic. Highly recommended.

Easy initial purchase and tracking of my order. When delivered with one item damaged the great people at LI promptly sent me a no charge replacement. Very impressed and will use them again. Thanks guys.