- Sign in
- Write a review
Lighting Illusions
Reviewer Photos & Videos
Very helpful
The service is received at the Skygate shop was very good & very helpful.
- Customer Service
- Incentivised Review No
- See all answers
Great customer service
Customer service was prompt and honest about my email inquiry
- Incentivised Review No
- Return Claim MadeNo
Thanks so much John! We're so glad to hear you found our customer service 5-stars. Thanks for supporting our locally-owned business.
- 4 reviews
- 6 likes
Quick response
Ordered an item then realised it would take too long to arrive. Sent an email to cancel it and received a reply within about an hour to confirm the cancellation and refund.
- Incentivised Review No
- Return Claim MadeNo
- Store LocationOnline
Thank you for this awesome review, we're so glad to hear the team were able to assist you promptly.
- 12 reviews
- 3 likes
A very responsive and responsible business
I ordered a Ventair exhaust heater for my new bathroom. Either it did not come with a manual or my electrician ate it! Lighting Illusions immediately provided me with the document I required to enable me to drive it. Very good service
- Product Quality
- Shipping
- See all answers
Hey Beaver, we're glad this was promptly and painlessly sorted for you! Thanks for taking the time to share your experience and for supporting our locally-owned business.
Find out how Lighting Illusions compares to other Lighting & Fan Shops
Know better, choose better.
Customer service
Due to unexpected delay in receiving my lights, I was in contact via email. I received prompt and friendly responses and was kept up to date with the progress. Dianne was great, and fast tracked the delivery. I won't hesitate to use Lighting Illusions again.
- Incentivised Review No
Thanks for taking the time to share your experience and for your support Kathy. While it's not great to hear about the unexpected delay, we're thrilled that Dianne was quick to get this sorted for you.
Sales enquiry
I emailed lighting illusions for some advice on ceiling fans and bathroom heater/exhausts. I received prompt and very helpful advice! Put me on the right track :)
- Customer Service
- Incentivised Review No
Thanks for this awesome review Tennille, we're so glad to hear the team were able to assist!
Good looking
After initial delay, I received excellent service. The lamp is very nice & suits my house perfectly. Thank you very much.
- Product Quality
- Shipping
- See all answers
Thanks for your review Lee, we're glad to hear you're loving your new lamp!
Customer service
Needed new downlight for our 3in1 bathroom light. Unfortunately wasn’t a straight swap due to older globe, however were given all our options of what could be done in a friendly, quick and timely response. Highly recommend the wonderful service and follow up correspondence. Thank you so much lighting illusions for having customer service as a priority.
- Return Claim MadeNo
Thanks for this great review Janelle, we're so glad to hear of your excellent customer service experience. We'll be sure to let the team know- they will be thrilled! Thanks for your support :)
The reviewer stated that an incentive was offered for this review
Customer service
It's not when everything goes right that matters, it's when there are issues and you need help. 5 stars for customer service.
- Product Quality
- Shipping
- See all answers
Thanks so much DWT, we're so glad to hear you found our customer service 5-stars. Thanks for supporting our locally-owned business.
Find out how Lighting Illusions compares to other Lighting & Fan Shops
Know better, choose better.
Great Product Range Customer Service!!
Lighting Illusions had all the options in ceiling fans I could have hoped for. I had pre-purchase queries, which were answered super friendly, helpful and promptly. I would certainly use again and recommend Lighting Illusions.
- Product Quality
- Customer Service
- See all answers
Thanks for this awesome review and for supporting our locally-owned business Karen, we're so happy to hear of your 5-star experience. Best of luck with your new fans!
Two thumbs up for the Excellent Customer Service from Cathie
I had a few urgent technical questions about the AE3+ ceiling fans which was required for my builder. Cathie answered my emails almost straight away, she was extremely helpful and even provided additional advice which potentially saved me a few hundred dollars from installing the wrong type of ceiling fan in an Alfresco area.
Cathie also recommend about registering the fan as I would receive extra warranty time.
Due to Cathie's professional, caring advice and help I will now be ordering 7 x AE3+ ceiling fans and 1 x Cloudfan ceiling fan.
- Customer Service
- Incentivised Review No
- Return Claim MadeNo
Hi Dave, thank you so much for this amazing review and for supporting our locally-owned business! We'll be sure to pass on your kind words to Cathie, best of luck with your brand new ceiling fans!
Excellent Customer Service
I had product questions pre purchase and Fiona was extremely helpful providing timely and accurate information to aid me in making my purchase decision.
- Incentivised Review No
- Return Claim MadeNo
Thanks so much for this deLIGHTful review Peter, we're so happy to hear of your amazing service experience with Fiona!
Find out how Lighting Illusions compares to other Lighting & Fan Shops
Know better, choose better.
Good service
Ended up not needing the item I ordered, called to cancel a couple days later before it shipped, refunded quickly and painlessly
- Customer Service
- Incentivised Review No
- Store LocationOnline
Thanks for this great review JRW, we're so glad to hear your order cancellation was hassle-free!
- 3 reviews
- 3 likes
Customer first
Excellent after sales support from online Queensland staff member who was swift to find a solution and and prompt in all communication
- Shipping
- Customer Service
- See all answers
Thanks for taking the time to leave us a review, Sam! It's awesome to hear that you've enjoyed a 5-star experience with our team and that we were able to quickly and efficiently help you!
Great staff,very helpful
Great product, compliments my office space. Very communicative and helpful staff and I would definitely shop there again. Well done.
- Product Quality
- Shipping
- See all answers
This is music to our ears, Stevie! Thank you for taking the time to leave us a glowing review, we're chuffed to hear about your 5-star experience with our team and are glad to hear that you're loving the product!
Questions & Answers
Do you deliver to Sydney?
Hey Michelle, yes we absolutely do!
Hi Michelle, thanks for your question! We deliver Australia wide, with free delivery on all orders over $100*! You can read about our free shipping terms here --> https://bit.ly/3gfBibX
Hi Guys,
I'm interested in the Eglo Truro 2 black with copper pendants x 3 but its really hard to tell what they look like hung up. Is it possible to send a picture of it ? doesn't have to be hung up. Just a few pic of the product (outer, inner, top , cable )
Hey Sam, we're working on getting these images for you now! Unfortunately, we aren't able to attach an image in ProductReview, if you could please send us an email instead we will reply with the image...
Read mores you're after! Our email is: onlinesales@lightingillusions.com.au
Hi there
Where are you based please?
Now the difficult question:
Would you please advise what brand of LED downlight (10W-25W approximately) is the most reliable - all the reviews of brands I've managed to find give pretty much all brands a very low rating for reliability and actual warranty experience - price to me is not the most important consideration.
Being dim-able is important.
Your advice will be appreciated.
Kind regards
Lawrie Mitchell
Hi Lawrie,
Thanks for writing to us!...
Read more We are based in Brisbane. We were pretty careful in selecting local and international suppliers for our products so all of them will be trustworthy, however, like all things, with downlights "you get what you pay for". All products will have some small percentage of failure rate but any faults typically show themselves within the first couple of years (and are covered under a replacement warranty). Here's a handful of our most popular downlights that have a great value in terms of the design, warranty and quality: https://www.lightingillusions.com.au/shop/led-downlights-1/white-rover-13w-led-cct-dimmable-fixed-round-ip44-illuminati-downlight-dl08-13-wh-7048-29280 https://www.lightingillusions.com.au/shop/led-lighting/white-atom-12w-led-tricolour-dimmable-high-output-fixed-downlight-ip44-at9012-wh-tri-30726 https://www.lightingillusions.com.au/shop/led-downlights-1/white-orion-13w-led-cct-dimmable-fixed-round-ip44-illuminati-downlight-dl06-13-wh-7024-29272 Obviously, the recommendations might need to change based on what you need; get in touch with our service team to discuss your personal requirements: https://www.lightingillusions.com.au/lighting-illusions-contact-us Hope this helps!
Thank you for your quick reply.
I'll go through the URLs shortly.
May I ask - what is a "small percentage" please?...
Hi Lawrie,
Thanks for your response!
From our experience, there is generally less than a 1% failure rate on any given product we stock (this differs across product categories - the Illuminati downlig...
Get an answer from our members and Lighting Illusions representatives
Details
| Category | Online Shops, Physical Shops and Lighting & Fan Shops |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $100.00 |
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Sharon, we're so glad to hear you had a great service experience! Thank you for sharing, the team at Skygate will be thrilled.