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Lighting Illusions

Lighting Illusions

4.3 from 85 reviews

Reviews

(65)
(2)
(3)
(7)
(8)
  • Product Quality
    4.7 (33)
  • Return Claim MadeYes (7) · No (30)
  • Customer Service
    4.5 (33)

Unsurpassed service.

published

I have never received such excellent customer service in the history of my online shopping. If only other businesses take example from this company with their practices. Lovely light, quick delivery, super fast resolution with problems.
What else can I say, simply incredible. Thank you so much, we’ll done.

Customer Service
Product Quality
1 comment
Lighting Illusions
Cust. ServiceLighting Illusions

This is great to hear! Thank you for your support and taking the time to share your experience!

Returns

published

I recently ordered a light fitting that upon receipt I realised was too large for the kitchen. The returns policy was extremely easy and straight forward. I did encounter a technical error which was responded to in 24 hours and rectified. The refund into my account was well beyond my expectations and hit my account before I eve. Received an email from the customer service team. I would definitely order again and recommend to family and friends as even though the product was too large for the kitchen it was excellent quality and the customer service was first class

Customer Service
Product Quality
Return Claim MadeYes
Store LocationOnline
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1 comment
Lighting Illusions
Cust. ServiceLighting Illusions

Thanks for your review! We're so glad to hear you were delighted by our 30-Day Returns Policy!

May

MayNew South Wales

  • Verified customer

Simple and quick

published

I purchased 2 pendant lights, the order was easy to do, and delivery quick. Both lights arrived in a good condition. Love the lights and better than I thought they would be.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationLighting Illusions
See all answers
1 comment
Lighting Illusions
Cust. ServiceLighting Illusions

Thanks for your review May! Glad to hear of your easy and speedy experience! Thanks for your support!

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Very happy with both service and product. Thank you.

published

The request for a review arrived before I have had an opportunity to use the product yet. However, I have friends who've used it and highly recommended that I try it. So I'm glad it has just arrived, and promptly, thank you.

Return Claim MadeNo
Store Locationonline
1 comment
Lighting Illusions
Cust. ServiceLighting Illusions

Thanks for taking the time to review Rose! Glad to hear of your prompt service experience!

Paul

PaulSouth East Queensland, QLD

  • 5 reviews

quiet and fabulous fans

published

I bought the Martec Scorpion fans from the Lighting Illusions website. They arrived quickly and once installed I was extremely impressed by how quiet and effective these overhead fans are. They have a DC power supply which although I don't know what this means, apparently it makes it a quieter motor. I couldn't agree more. On the low settings you can't hear a thing and there is a lovely feeling of air drifting like a whisper over your skin. What a lovely product. It also has a generous warranty whereby if something happens to it they actually send out an electrician to fix it in my home.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationIt was from their website
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1 comment
Lighting Illusions
Cust. ServiceLighting Illusions

Thanks for your review Paul! We are so glad to hear of your excellent shopping experience and that you're enjoying the quieter motor!

Service

published

They provided an excellent service with a new project I'm on. Their team leader was so helpful regarding advice and with a hands on approach. I definitely recommend there professionalism and services.
Raymond.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Lakes
See all answers
1 comment
Lighting Illusions
Cust. ServiceLighting Illusions

Wow, Raymond, thanks for this great review and your support! Thanks for taking the time to provide your feedback, we're so glad to hear of your awesome service experience.

Martin

MartinNorth Queensland, QLD

Reliable and easy delivery process for online purchase

published

The service at the store in Brisbane was informative and the delivery time for the light was very good. Having a simple and reliable delivery process is the key to building trust that leads to return custom. I have had unsatisfactory experiences before when purchasing online, so it was good to see how seamless this purchase was from Lighting Illusions.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFortitude Valley Brisbane Queensland
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1 comment
Lighting Illusions
Cust. ServiceLighting Illusions

Thanks for your review Martin! We appreciate your support and are glad to hear about your exceptional service experience at our Valley store!

100% recommended!

published

Excellent customer service and fast delivery of top notch goods!
The absolute favorite in my order of fans, outdoor lights and exhaust fans was the Eagle XL fan. It is stunningly beautiful and does a wonderful job in keeping me cool!

Customer Service
Product Quality
Return Claim MadeNo
Store Locationonline
See all answers
1 comment
Lighting Illusions
Cust. ServiceLighting Illusions

Thanks for your great review Stef, glad to hear your new fan has blown you away! Thanks for your support!

john

johnSouth East Queensland, QLD

quiet and efficient

published

easy installation when replacing existing. found plenty of air flow without hitting top speed. one fan did have a slight electrical resonance but seems to have died down. can't fault product or the price and the quick despatch time.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Lighting Illusions
Cust. ServiceLighting Illusions

Thank you for your review John! We're glad to hear that your new fans are keeping you cool this summer. Thank you for your support!

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Jim J.

Jim J.

  • 2 reviews

A wonderful product.

published

I purchased one initially on the advice of a friend in NZ and that it was so quiet and efficient I have now purchased this is for our second bedroom. Purchased it online, had it sent to my daughters place and she is brining it to NZ for my Christmas.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline purchase.
See all answers
1 comment
Lighting Illusions
Cust. ServiceLighting Illusions

Thanks for your review Jim! Glad to hear you're loving your fans so much you've come back for more! Have an awesome holiday season!

Not in time for xmadd

published

Ordered 29/11. Lamp was meant to be dispatched in 1 to 3 days according to emails.

Dispatched 16/12 with 6 to 8 business day delivery time meaning it won't make it for xmass.

When I contact the staff they only offered to cancel the order. Express postage should be at their expense when they are that late.

Wont order from again.

Customer Service
Return Claim MadeNo
Store LocationOnline
1 comment
Lighting Illusions
Cust. ServiceLighting Illusions
Marg

MargGreater Melbourne (Outer), VIC

Poor service on faulty goods

published

The electrician discovered that the wall controller was faulty after the fan was installed. In order to save the cost of recalling the electrician I had him replace the faulty part at my cost. Lighting Illusions refunded me a small amount for the part which was obviously far less than the part plus installation.
I have since contacted consumer affairs and the supplier does have a responsibility to rectify the installation, and despite the attempts to duck shove onto the manufacturer, I was assured that, under consumer law, it is the responsibility of the supplier to deal with such issues.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationOnline
See all answers
1 comment
Lighting Illusions
Cust. ServiceLighting Illusions

A big thankyou for such immediate assistance

published

I was concerned when my parcel hadn't arrived. I phoned and the wonderful woman on the other end was so helpful and true to her word and my problem solved instantly. Thankyou

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
2 comments
Lighting Illusions
Cust. ServiceLighting Illusions

Thanks for taking the time to write this review Michele! Glad to hear of your excellent service experience! Thanks for your support.

Michele
Michele

Thankyou. Every word so true. I wish I could tell you her name. She was so professional.

Amazing service

published

The team at Lighting Illusions provided amazing service well after the fact. Unbelievably helpful with a warranty query well after I have initially made my purchase and were able to provide all the details I needed. Absolutely could not fault them. Will certainly be shopping with them again.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationFortitude Valley
See all answers
1 comment
Lighting Illusions
Cust. ServiceLighting Illusions

Thanks for your review! We'll be sure to pass on your kind words to our awesome Valley team! Thank you for supporting local!

Elaine Wilson

Elaine WilsonFar North Queensland, QLD

  • 3 reviews

Excellent

published

Always get excellent service from you. Very happy with interaction and questions answered promptly. Always receive fast delivery and any problems with goods have been easily resolved and quickly replaced

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Lighting Illusions
Cust. ServiceLighting Illusions

Thank you for your lovely review Elaine! We're glad to hear of your smooth online shopping experience - thanks for your support!

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kazza

kazza

  • 3 reviews

Excellent service, communications and good prices

published

Very happy with this online provider of lights etc. went out of their way to advise and answer my questions. Good quality products and reasonable prices. Will shop here again.

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Lighting Illusions
Cust. ServiceLighting Illusions

Thanks for your beaming review Kazza! Glad to hear of your awesome service experience with us. Thanks for your support!

Steve H.

Steve H.South East Queensland, QLD

NorthLakes (Nick and the team)

published

With the world buying on-line - i would of normally done the same -however Nick and the team at NorthLakes Lighting Illusion Store great customer service is second to none. Nick worked with us to help guide through the different products. The exceptional level of support we received. As a couple of electicial engineers (we understand if someone is telling us lies) and we found Nick awesome. We were very happy with the products and price. Nick keep up the great work and I am sure you will be manager of Lighting Illusions in the near future.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorthLakes
See all answers
1 comment
Lighting Illusions
Cust. ServiceLighting Illusions

Thanks for the amazing review Steve! Glad to hear Nick provided superstar service and helpful advice! We'll be sure to pass your kind words on to Nick and his team in North Lakes!

FANtastic to Deal With

published

I purchased a ceiling fan from them online however upon ordering, we learned that we actually could not use it. The customer service from Lighting Illusions during the returns process was fantastic. Whilst I can't comment on the quality of the product - I would be more than happy to deal with them again due to their now uncommon customer service levels :)

Customer Service
Return Claim MadeYes
Store LocationOnline
1 comment
Lighting Illusions
Cust. ServiceLighting Illusions

Thanks for the awesome review Caitlin! Glad to hear of your stress-free return with our online team!

Anthony

AnthonySouth East Queensland, QLD

Hercules 84" industrial fans.

published

The customer service was 2nd to none. Made the purchase easy and effortless. The recommended product is both functional and stylish. I couldn't be halpier with the results. Highly recommended

1 comment
Lighting Illusions
Cust. ServiceLighting Illusions

Wow Anthony, the fan looks AWESOME (the pinball machines look pretty cool too)! Thanks for your support, glad to hear you've had an easy and effortless experience.

Jo H

Jo HSouth East Queensland, QLD

  • 5 reviews

The best lighting store in Brisbane

published

I have visited numerous lighting stores in Brisbane, the Gold Coast and the Sunshine Coast looking for light fittings for my new house. No-one had the range of fittings on display as Lighting Illusions at MacGregor, and it is important to be able to see the size of light fittings before deciding to buy them. I have always had helpful staff to deal with, especially Leanne, who goes out of her way to try to provide you with exactly what you want. It has been refreshing that the store have been prepared to change some of my fittings and bulbs when I have changed my mind. Light fittings can be very expensive and the staff at the MacGregor store have ensured that I have been happy with the fittings purchased.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMacGregor
See all answers
1 comment
Lighting Illusions
Cust. ServiceLighting Illusions

Thanks for the amazing review Jo! Glad to hear of your success in finding the perfect fittings and that you received excellent service! We'll be sure to pass on your kind words to the Macgregor team, thanks for your support :)

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Questions & Answers

Ray

Rayasked

i am looking to order 2 white martec primo 48" ceiling fans with 2 martec premium remote controls, can you tell me if the remote comes with a case that fits to the wall to hold the remote when not in use ???

1 answer
Lighting Illusions
Cust. ServiceLighting Illusions

Hi Ray

Yes the remotes have a wall holder with them.

Cheers
Lighting Illusions.

Dave Troy

Dave Troyasked

Has anyone bought ceiling fans on online from lighting illusions? Did u get what you paid for? I have found good priced fans but am a bit dubious? Any help welcome. Thanks

1 answer
Jane J
Jane J

Hi Dave,
I recently placed an order for 8 ceiling fans with lights and remotes. I paid in full for the products of almost $1500 which by price was ok but not terrific and only arrived at this after numerous emails back and forth. They failed to inform the fans I was after were not in stock but gladly took my money??? It is now going to be 2 weeks until I receive the fans for which I may not have a long time to use until maybe next year. Terrible service and rude emails after my complaint.
I will spend the other large amount of money somewhere else for the next order of fans and lights.

All the best

JJ

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