Great service and easy to use website
Ordered two large outdoor lights which were absolutely perfect. They arrived well within the suggested time frame and were very well packaged for protection. Replied immediately to query re type of globe and were very helpful.
Great service but poor quality product
Ordered 2 kitchen pro236 twin flourescent light fittings.Delivered promptly but both poorly made and faulty/damaged.The online ordering process would not accept my credit card and had to ring to place the order manually over the phone.The sockets that hold the tubes are not adequately secured and broken off.I have had to buy bolts with nuts to secure every socket as the original screws are useless and just fall out of the oversized holes .I have yet to have them fitted and hope that there are no other faults.??
Good group to deal with
Had the product I wanted (Fan controller switches) but when order arrived, there were 5 of the correct style and one of another! When contacted, they responded quickly and dealt with the issue promptly and a correct controller was sent within a week.
Great service and delivery
I ordered online as I found this company had a product I could not find elsewhere, they were so quick and communicative, and delivered the next day. Very happy with every aspect, and the quality of the goods was excellent. Thank you for making this so easy and a great experience.
Great prices, quick to get stock in and good service
Ordered online for pick up, as delivery cost looked excessive. Got sms within 2 days of ordering that lights were in. Picked up without issue. Prices much cheaper than those I saw in a lighting store. Would definitely use again.
Great product, rip-off postage cost.
Ordered some LED drivers (12V transformers). Good product and comes with 3 years warranty. Easy to deal with customer service. They weren't able to ship straight away, had to wait 2 days for stock to arrive. I told them that I needed it urgently so they ripped me off and charged me $104 for express post for a 1 Kg parcel. The story was that the price included their insurance cost. What a joke!
Great Customer Service
Great service. Prompt Shipping. I love my new lights.
I ordered the wrong bulbs with my new lights and was contacted within an hour of placing my online order. The bulbs were replaced with the right ones and a refund for the difference (the right bulbs were cheaper) was issued immediately. You can really trust this business.
- Verified customer
Easiest online purchase ever for me
Well designed site, good product displays and search facilities.
Simple online ordering process.
On time delivery of the correct goods.
Regular updates of order progress via email.
Will certainly use this company again when I require lighting products.
Great Experience all round
I have purchased 7 lights from these guys and I highly recommend them. Speed of delivery and customer service is excellent. I was nervous as lights and globes are things you want to touch and see, but all my questions were answered quickly and in detail, with pictures where needed. The end result being the right choice of lights.
Ordering online is simple, quick & painless. I received notifications from time of ordering to final delivery. Quick service & received exactly what I ordered ...Will use Online lighting every time I have a lighting need. Highly recommended
Overall very impressive
1 of the 3 fittings I ordered had been deleted by the supplier but was still available on the website. Within 24hrs I had received a call, provided a short list of alternatives, they removed the 'offending' fitting and ID'd an an alternative.
Service very efficient!
Coming from Tasmania has lots of advantages which we enjoy. But occasionally we can't find products locally. After exhausting possible retailers, I reluctantly hit the web. Lucky I had Product code for a track light that I needed. Online Lighting came up with goods. Thanks guys!
Excellent value for money
I'm glad I found Online Lighting. Hundreds of lighting items to select from. I found exactly the item I was looking for.
My string shade was light cream in colour when it arrived not dead white, but I'm still extremely happy.
It's now happily hanging from my ceiling.
Product was exactly as pictured and described. Communication was excellent as I was notified when my order was packed and shipped (which was within an hour of ordering) and my light arrived within 2 days. Outstanding service, couldn't be happier !
Check the colour of your shade before ordering
I ordered what I thought to be the perfect light fitting for my new kitchen renovation in what could be an accent colour. I then purchased bar stools to match the colour of the shade shown on both the website and Facebook pages. You can imagine how disappointed I was when the shade arrived and was a different colour to that displayed in the marketing of the light fitting. I queried the colour of the shade by online chat and it was confirmed that the colour was very deceiving in their advertising. I will be a little more wary next time! Apart from this unfortunate incident, I find OnlineLighting to be great to deal with.
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Questions & Answers
Still waiting on a response to the broken Outer Glass for Farsala Pendant that came to us, I have emailed a photo and phone earlier with this enquiry still waiting.
I recently bought a Lusion 78mm R7S LED equivalent 6w 540lumen 360degree beam angle fitting. Is there a higher brightness lumen available in the same size fitting? Can be 180degree beam angle.
HI I'm interested in the revolution 3 fan. Can you get this with remote control? If yes does it still need a wall mount switch or can it be plugged in the ceiling cavity and then operated by the remote?
Hi There Dave,
Please be advised that remote controls for this fan can be purchased additionally. It also does come with a wall control mount and can be operated by the remote. If you have any further queries don't hesitate to contact us on (02) 9939 3000.
The OnlineLighting Team
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