1,853 reviews
Great experience with Online Lighting. The website was easy to navigate, the product range was excellent, and I found exactly what I needed without any hassle. The ordering process was smooth, delivery was prompt, and the lights arrived well packaged and in perfect condition. The quality is impressive, and the lighting has made a real difference… Read more
to the space. Good value, reliable service, and a very professional overall experience. I’d happily recommend Online Lighting to anyone looking for stylish, quality lighting online.
Ordering was easy Online.The Brookvale Warehouse had the lighting product I required at competitive pricing which was Out of Stock from suppliers in Western Australia.Great customer service ,fast shipping and excellent packaging provided for my items
Have to say OnlineLighting is so often my go to for older style globes. Again tried Bunnings first to no avail. I’m lucky I live nearby so can pop in and pick them up. They were ready to pick up quickly.
Reviews with attachments
The Candle Drip Lamp-Holder Covers are as describled. Excellent service!
Love the lamp. Arrived very well packed and promptly. Thanks
- +7
Fantastic customer service and description as described in advertising products What see is what you get!! Costs extremely reasonable Great job guys keep up the great work!
I was worried about purchasing bedside lamps online, but I need not have worried, the lamps were packaged so well, and when I unpacked and placed them they were exactly as described. I would highly recommend Online Lighting and Living.
The pendant light arrived on time and was very well packaged. There were no defects at all, and the quality is exactly as described. Very happy with the purchase and the smooth delivery process. Highly recommended!
We finally got our three pendant lights installed, and we couldn’t be happier with how they look! Ordering them was super easy, though delivery dragged on a bit—we had to chase up the courier and confirm when we wanted them dropped off. Once they arrived, though, the wait was worth it. The lights are gorgeous, well-made, and they’ve completely transformed the space. Definitely glad we chose them!
⭐️⭐️⭐️⭐️⭐️ 5/5 – Great Quality and Fast Delivery I purchased two black SAL 20W up/down LED lights (240V) and couldn’t be happier. They arrived in a very timely manner, were well-packaged, and in perfect condition. The build quality is excellent, the lights feel solid, and they look great once installed. Bright, modern, and exactly as described. Would definitely buy again and highly recommend to others.
Elegant and functional Tiffany floor lamp that illuminates two rooms. As promised, arrived with the leadlight intact, as well as the two bulbs ordered. Thrilled.
Great service and fast delivery. The outdoor pendant is better than expected. I will certainly buy again. Show reply
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Fits great, delivery on time as expected, product good for value, basic installation
Couldn't be happier. Stunning classy lamps, good communication & delivery times. Many thanks!
Very helpful with sourcing some lamp shades that were no longer in production. Very knowledgeable and fast service. Will use them again
Shopped online from interstate, site is easy to navigate, a great categorised selection of lighting, competitive pricing, goods received in the expected time frame, extremely well packed, very happy with the products they look even better than the photo.
Staff were extremely polite, friendly and helpful with their information and advice. My order had to be shipped interstate, and the safe packing and speed of transport was beyond reproach. As I was not home to take delivery, the item was left for me to pick from the local post office. It was in perfect condition. A great, efficient and easy transaction. Highly recommended.
Latest follow-ups
I was very pleased with the help they provided me to enable the purchase of a light shade that would fit a fan we purchased a long time ago. The sales consultant was very polite, when he was not sure I was ordering the right shade, he referred it… Read more
to his manager. When the shade arrived, it was packaged well and no damage was found. I would definitely use again.
Follow-up · I have not had any issues with the shade I brought.
In-depth reviews
Disappointed about replacement product and service – After searching the internet to find a replacement remote for my Aviator fan. I found "Online lighting and Living" i called them to ask questions about a replacement remote and was satisfied that they would send me a remote specifically for this model fan. Instead i received a universal remote kit and reciever. I called them again to ask why i now… Read more
need to remove my fan from the ceiling, pull apart my fan and install a new receiver? When the whole point of my search and phone call to them was to order the correct remote so i didn't have to make extra work for myself. I expected to receive the remote only, specifically for the aviator model that would pair to the fan without the fan being removed from the ceiling and being disassembled. I paid more money specifically to order the correct remote, for my fan so i can use it straight out of the box. The cost was almost halve of what a new fan cost to buy. I should have just bought a new fan that comes with a remote paired to the fan. I feel jilted and decieved. Before writing this review i called "Online Lighting" to discuss the situation, i was not happy to find out about the refund of 15% restocking fee deduction for sending me a universal remote and sender, when specifically called them to verify the correct remote for my fan before ordering.
Responsive and respectful Customer Service – Amazing customer service. Here's what happened: I placed an order for two pendant lights and want to change the colour. Wrote them an email and got a response instantly. An hour later, I received a call about one of the light I selected being out of stock and the guy was very apologetic. After I hung up, I went to their site and check and viola… Read more
the out of stock items were gone. Now you might think this is all normal for a business to do, but let me tell you, I have encountered online sellers who take days to get back to you and weeks to let you know if some items are out of stock. The speed of their responses to query is honestly quite impressive and that's all anyone can really ask for when shopping online - a responsive customer service operated by HUMAN and able to answer your query respectfully and quickly. I'll post an update once the items arrive. If they are exactly as shown in the pictures, we will be getting our lights exclusively from this place...and so should you!
Edit: light came. Exactly as pictured. Good stuff
LED TO REPLACE HALOGEN – I have a set of kitchen cabinets built 9 years back and each one is fitted with under cabinet lights. All looks great but one light unit failed and I could not get a "one for one" Halogen replacement as Halogen is no longer made. So, a problem ensued. How to match an existing light size and shape as well as the cut out in the cabinet underside… Read more
with a modern LED replacement? After much searching I ended up on the ONLINE LIGHTING page. They had suitable LED lights that would fit in as replacements as well as the LED driver which is also needed for LED. But I wanted to be sure first so, I asked them some technical questions, checked the LED driver was correct and then ordered. The lights arrived and fit exactly as stated and the LED driver also worked 100%. I am very happy to use them again and I was very pleased that they took the time to answer my questions before ordering anything from them, especially since I live in Perth and they are in Sydney. I will use them again should I need LED lights or Halogen replacements with LED.
Find out how OnlineLighting.com.au compares to other Lighting & Fan Shops
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Positive reviews
The customer service was outstanding including personalised recommendations via text to meet what I needed in a very short time, and express posting as soon as the item arrived from New Zealand. Light fixture is beautiful too.
I have been getting lights and moor for many years from this company and have found them to be of the highest standard with a great range that often others don't have and pricing is always good. just got two new porch lights for my home but first out of over 30 purchase one of the lights was damaged, contacted Online Lighting and with an Email &… Read more
some photos they sent out a replacement light inside of 4 days with no push back at all. there are not many companies like this these days, so well done Online Lighting. A happy customer!
This online service was able to supply a rare bulb when all the lighting and hardware stores in the Gold Coast no longer stocked. They dispatched accurately and quickly and for sure I will be using them again. Martin Webb
Negative reviews
Unreasonable turn arounds for returns and then no response to over 10 reach outs for our refund. Dodgy dealings making it difficult for you return, penalizing you with a restocking fee and not responding to attempts to obtain the refund.
Table Lamp KITZAF10385 Zaffero advertised online as 750mm in height, arrived as 670mm This is a much smaller version of the original lamp and NOT what we paid for ! Rude staff advised to complete the online returns form charging admin and shipping fees. This is false advertising, unaccountable faceless organisation - DO NOT USE ! Ara Kopoushian advised he is NOT the owner of Online Lighting
We’re sorry to hear you are dissatisfied… Read more
I had misplaced the remote for my fan. All I neede was the remote but had to buy the fan reciever as well. The remote paired with the existing fan immediately........no need for the reciever.
Recent reviews
I'm glad to have the replacement 20W tricolour LED lights for my Brilliant Lighting 100 cm 5 blade ceiling fan. It's much better than having to replace the entire unit, and I'm grateful the option exists. That said, the replacement third-party light unit while effective as a similar light source to the original doesn't fit the available mounting… Read more
screw holes properly. I was only able to put in 1 screw out of 3 as the other 2 holes don't line up well enough, and mounting tape was used instead. Thankfully the light unit is light enough no pun intended, so that's a minimal issue.
Easy to use website. Great customer service, answered all of my questions over the phone and gave helpful advice after what I needed. My order was sent the next day and was packed very well. Highly recommend.
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Manvell, OnlineLighting do not accept your… Read more