The Lighting Outlet

An expensive bulb purchased from this company failed within three months. A couple of attempts to contact via their sales office resulted in absolutely nothing ie no reply. The Lighting Outlet will obviously leave you in the dark. Also realised that there is no order or invoice number.

Store did not deliver in the 3-5 days stated on website and when I wrote a honest review the owner, disclosed my personal details online and has not removed them. The staff who take the call sound like they are overseas. The quality of the product… Read more

was poor. Would NEVER use again owner very agressive and has refused to remove my personal details from google review reply. They have continued to report my personal details after I took down and resubmitted my google review. The hold music they play while you wait reminds of something somene who is fully into shauderfrauden would play. It is all about being left on hold. I would do negative stars if possible and I feel so attcaked by them. Horrible experience for me.

The LED battens are perfect, some little dents on the backside of the battens but they do not affect the light and are not seen once the lights are in place. The light the battens give out is fantastic, much better than the old fluoros which they replaced.

I used these 6 of these Light dimmers "LED Downlight Push Button Dimmer with Mini Light Trailing" on a project i recently completed, i found them simple to use and at a reasonable price. they worked a treat :-)

I was impressed by the volume of product available in the Web shop. Ordering was simple and the items (G4 and G9 Halogen - LED replacement bulbs) arrived in good time and work better than the original bulbs. A choice of 3 colour temperatures, and the ability to put in a much brighter bulb than the housing was designed for, is an added bonus. Will be shopping here again!

Really bad experience. It took them more than two weeks to prepare the shipment of the item. They have absolutely no idea what they sell, the specifications on their website are misleading, and the product doesn’t look like the pictures at all. In the end, when I asked for a refund and return of the product, they stopped responding to me. This is absolutely disgraceful. Avoid this shop at all costs.

I ordered 3 items 10 days ago; 2 fans and 1 extension bar and they all showed up as in stock and should be actioned within 3to 5 days and delivered in 4 days. I am still waiting for a message to say they are on their way. Have been in contact with the customer service by phone and chat but get the old runaround nonsense. DO NOT BUY ANYTHING FROM THE LIGHTING OUTLET!!!!!!!!! I know I never will again.

I purchased a set of lights about 2 weeks ago for my property. The click and collect timeframe was supposed to be 3-5 business days but ended up being 8. If you try to reach them on the phone, it takes at least 3 calls to reach them. So maybe don’t bother. I then realised I needed to purchase 2 more lights as the existing lights I have are… Read more

different colors. When I called to see how long it would take, they couldn’t confirm if the other two could be provided on time. I then thought okay, this place is too difficult to get something done in a reasonable time frame (their time frames not mine), I’ll cancel it.

When I asked to cancel my order I get hit with a 20% restocking fee for no product even available yet. That’s absolutely dodgy as. My order isn’t ready to collect and as far as I know might not even be in stock, so how can you be hitting me up for a restocking fee? Their website only mentions this when you go into their customer service section. Very handy of them to go 30 days return in bold on the main page but provide all this under T&C. I would not purchase from them and will be reaching out to the regulator about their dodgy restock fee.

I couldn’t find the fitting I needed anywhere else, I spoke with The Lighting outlet on the phone and they had exactly what I needed. The fitting turned up in a few days and was installed easily. Would definitely recommend.

From ordering to delivery everything was was professional and easy, our purchase was just a 22w round globe but would definitely order from these guys again..

I bought an easy powerpoint connector where you connect the wires by threading them in and closing without having to screw them. I found this a great product to use, it was a great price and the postage was fast.

I was impressed by the volume of product available in the Web shop. Ordering was simple and the items (G4 and G9 Halogen - LED replacement bulbs) arrived in good time and work better than the original bulbs. A choice of 3 colour temperatures, and the ability to put in a much brighter bulb than the housing was designed for, is an added bonus. Will be shopping here again!

Placed an order online with The Lighting Outlet on a Monday after a call with lots of silly questions- their patience and customer service is second to none. Order was dispatched that day and arrived for our electrician to install that weekend.

Excellent service. I was able to purchase a small item at the outlet without going through online purchase as I was committed in reducing our carbon print. The nice person understood my reason, was most obliging, served me with a beautiful smile and went the extra mile to assist me. All this for a $3 purchase. A company with great products and great values!