Reviewer Photos & Videos
Prompt delivery good customer service
We ordered two large lamp shades online unfortunately they were no longer available. We were offered an alternative that same day which we accepted and the order was dispatched the next day.
Very pleased with the shades.
Very Unhappy client
Very poor customer skills, especially over the phone and no answering of e-mails at all, gotta love those auto responders. Leave messages for unavailable persons whilst they are the only ones that handle that department and no follow ups on these messages. If the returns department is not keeping up, this should tell you how they operate.
Good products but technical support not too efficient
Good selection of products and overall a positive experience. I do have a problem with a few down lights and I expect a little more responsiveness or direct communication with a technical person to resolve this than I have so far been given.
Good product and supplier service.
Needing to find a replacement fan for a heat transfer system an online search led me to The Lighting Outlet. Having found a replacement at a suitable price I placed an order. The order took a little longer to arrive than I expected but that was likely due to the courier. The fan arrived in good condition and I was very pleased with the service. Thanks.
Slow, no stock, wrong alternative product, no responsibility
I had originally ordered a specific product code for dimmable globes - declared as "in stock". 2 days later received an email that the item is NOT in stock, and an alternative product was recommended by TLO. I accepted the recommendation then waited. and waited. and waited. Eventually 4 weeks after my original order I received the globes. Not dimmable, so the light flickered. After reaching out about this, the response from this TLO was that it was too bad and my fault for not checking their recommendation to see if it was dimmable. And th...at I can return the stock to them at my cost and also pay them a 15% re-stocking fee, and then I can re-order the right globes. Appalling response in this day and age. Finally after another complaint they have waived the restock fee and have now an offered to meet me halfway - if I return the stock to them at my cost they will resupply the right globes. Not my most satisfactory online shopping experience.
Had to chase THEM for SERVICE
Rang the number, the person that answered knew NOTHING about their products, I was interested in their track lighting. When I asked a question he said he needed to contact the warehouse and get back to me. After I kept looking at the website I worked out myself what to do to order the stock. I rang back and gave the part numbers to get prices. I then went on and asked about Lumens, Colour of the globes (light - 3000k, 4000k, 5000k), angle of reflection or beam angle and he knew nothing. They said for me to send an email. I did through their web...site messaging page and received auto reply around midday that someone may get back to me within 24 hours. No one has. I rang them in the afternoon around 4:45pm and they were closed. Left message that their service is lacking and could a lighting expert call me the following day, after 3:30, as I was working to answer my questions. The following day came, no call. I rang them again but, alas, it was after 4:30pm and they were closed. Left a message to say thank you for calling me and emailing me. Could I trouble them (the lighting outlet) to call a prospective customer (me) tomorrow if it was not too much trouble. Their motto is Best Prices, Best Service. You be the judge. We will see how we go tomorrow????
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