The Lighting Outlet

Lighting Outlet has NO SHOWROOM. I've just spent a hours hunting through the online catalogue of Lighting Outlet - determining which lights/fans I'd like to see (time saving hah!!) only to find they have NO SHOWROOM??? How st^pid, how is anyone expected to purchase the correct product for their space? It's fine when purchasing clothes, where… Read more

you know what suits, what your size is and the pricing is reasonable, but when you're looking at spending >$1000 for lights and fans, you would like to make sure you're purchasing fittings that throw enough light and air (fans).

If you know the exact product you want and they have it, their pricing is reasonable - but you need to know what you want to purchase. No doubt this is how they keep their prices down (less service options).

AVOID! DO NOT BUY FROM THEM! I ordered 2 lamps and 1 light bulb The light bulb never arrived both lamps did NOT look like their photos and are unusable. Contacted their customer service and they would only accept a return if you pay for shipping yourself + they keep a 20% restocking fee. AVOID!!

Absolutely NO Customer Service - Have my money and my product – I have had terrible customer service from here, I ordered something on the 15th of May, it is now 15th June and still do not have my item. The item got recalled by them due to it being damaged in transit before even making it to me. Not once have… Read more

they told me this nor has another one been shipped nor have they responded to my 3 emails regarding this item. We have now had to log a claim with our credit card company instead and logging a formal complaint with the Companies Office. BEWARE of this company.

The new bollard lights matched the original ones from 8 years ago installed by the builder. They are much brighter and we would go back and buy them again as others fail.

We recently purchased an outdoor sensor light from The Lighting Outlet. We're very happy with the product and service. Great communication and speedy delivery to New Zealand. Thanks heaps. Regards Percy

We were rebuilding our bathroom when a friend of ours recommended a 3-1-bathroom heater from The Lighting outlet. The price was good and the delivery was quick. Product Martec 500m Phoenix 3-in-1 Bathroom Heater, Exhaust fan and CCT LED Light in White

I received my order within 10 days and was extremely pleased with the quality of the product and the customer service. I had tried to source this product locally and the price and the delivery time was going to be much higher than what the Lighting Outlet offered. I highly recommend The Lighting Outlet for purchases

Really bad experience. It took them more than two weeks to prepare the shipment of the item. They have absolutely no idea what they sell, the specifications on their website are misleading, and the product doesn’t look like the pictures at all. In the end, when I asked for a refund and return of the product, they stopped responding to me. This is absolutely disgraceful. Avoid this shop at all costs.

I ordered 3 items 10 days ago; 2 fans and 1 extension bar and they all showed up as in stock and should be actioned within 3to 5 days and delivered in 4 days. I am still waiting for a message to say they are on their way. Have been in contact with the customer service by phone and chat but get the old runaround nonsense. DO NOT BUY ANYTHING FROM THE LIGHTING OUTLET!!!!!!!!! I know I never will again.

I purchased a set of lights about 2 weeks ago for my property. The click and collect timeframe was supposed to be 3-5 business days but ended up being 8. If you try to reach them on the phone, it takes at least 3 calls to reach them. So maybe don’t bother. I then realised I needed to purchase 2 more lights as the existing lights I have are… Read more

different colors. When I called to see how long it would take, they couldn’t confirm if the other two could be provided on time. I then thought okay, this place is too difficult to get something done in a reasonable time frame (their time frames not mine), I’ll cancel it.

When I asked to cancel my order I get hit with a 20% restocking fee for no product even available yet. That’s absolutely dodgy as. My order isn’t ready to collect and as far as I know might not even be in stock, so how can you be hitting me up for a restocking fee? Their website only mentions this when you go into their customer service section. Very handy of them to go 30 days return in bold on the main page but provide all this under T&C. I would not purchase from them and will be reaching out to the regulator about their dodgy restock fee.

The light fitting was supplied quickly and matched its online description which was pleasing as had to match existing light fittings. It is quality marine grade stainless steel suitable for our coastal location. Detailed installation instructions and useful tools were included e.g. a long-handled small allen key. The price was more than competitive. I would always search this business first for lighting requirements.

Goods arrived in a timely manner and was as advertised and of good quality Staff were very helpful in finding the product I was after so a fabulous effort from all a 10/10 for every aspect of this transaction

Item was shipped straight away, and was exactly what had ordered. Have ordered a number of items from The Lighting Outlet the last few years and they are always very quick to ship, with no errors made either with the items ordered. Recommended.

The set of 15 LED deck lights and driver were delivered on time and well packaged. Having now installed the lights I can confirm that the product exceeded my expectations. They are well constructed with solid stainless steel bevels. The canisters are a singles cast unit with a quality metal grommet to avoid water ingress. I would purchase more of these units if needed.

I couldn’t find the fitting I needed anywhere else, I spoke with The Lighting outlet on the phone and they had exactly what I needed. The fitting turned up in a few days and was installed easily. Would definitely recommend.

From ordering to delivery everything was was professional and easy, our purchase was just a 22w round globe but would definitely order from these guys again..

I bought an easy powerpoint connector where you connect the wires by threading them in and closing without having to screw them. I found this a great product to use, it was a great price and the postage was fast.