Fansonline

My experience with a warranty issue was fantastic, I was treated with respect and extreme professionalism. I was very happy with the outcome and the help I received. Thank you

Well done Fansonline. We had a small issue with a product it was replaced almost instantly, There was no need to return the product, just sent a photo.
great service.
Lloyd

Very helpful after I made an error on my order, good communicators on the phone and via email, calm, and made the changes and additions very non-complex. Looking forward to the products arriving!

Excellent staff and very professional and a willingness to help. I recommend using this company. A great range of products. I was pleasantly surprised by the speedy delivery. Well done !!!!!!!!!!

This is the second time I have purchased a fan from fans online and each time the delivery etc. was great. I can highly recommend them and the after service was very professional.

I found the service from Fansonline excellent. Matt kept me informed and went above and beyond to source the fans I needed as there was a shortage of supply. The fans were delivered promptly.

I contacted Fans online for some information as to the best fans to purchase based on my room sizes and location. Miranda emailed me back quickly with extra info on the fans I liked, offered alternative recommendations to consider and gave me extra info as the best sizes for each of my rooms. Great service!!

I recently bought a fan through Fans Online. As promised, the fan arrived within a couple of days and following installation, it was every bit as good as the product reviews had suggested. Some weeks later I received a cold call from fans on-lline to make sure I was happy and that everything was O.K. Good on you fans on-line... good products, efficient delivery and great follow up. Well done!!

Was so surprised to receive a follow up phone call in respect to my purchase. Really lovely to know that customer service is not dead and buried. Matt, the consultant, was friendly and professional and I can honestly say that it was a real pleasure to speak with this polite young man. Am very pleased with the product and even more pleased with the customer care. Keep up the good work and don't ever let old fashioned and quality service, slip and go by the wayside, like so many other once great Australian businesses. Good on you, and I will be buying more. :)

So refreshing to get such prompt, no questions asked, after sales service. We loved our fan and were disappointed when it stopped working 4 months later. I emailed a video of what was happening, and they emailed be back the same day, then sent out a new one the next day! We are so pleasantly surprised. Thank you FANSONLINE you really are on online retailer with wonderful customer service.

Great friendly sales advice from Matt to find the best solution to a multiple sub floor ventilation problem. Good follow up as well. Been a great company to purchase from.

The whole experience being first with Fansonline what can I say awesome certainly will be back again if needing fans great postage time and great packaging and will let friends know thanks Fansonline !00%.

We recently purchased a Hunter fan and I just wanted to say how grateful we were to experience such a smooth online service from Fansonline. The fan arrived a little earlier than we anticipated so we had to go to the depot and collect but no problem at all...it was a very efficient process.

The fan appears to be very good quality, is quiet and very stylish. It is now installed so we are very happy.

Fanco Urban 2 DC fans were highly rated on Choice and have lived up to expectations. Universal Fans after-sales service has been great when seeking to buy a spare remote.

I have now purchased 3 fans from Fans On Line and happy to recommend them. Service is very quick each fan arrived in perfect condition and only 2 days after my ordering them. All three fans worked as described & experience was better than chasing around various stores only to find the one you wanted was not in stock.

Great fast service. I am very satisfied by the service and the product from Fansonline. Price was good and the fan outperformed what I expected. No problems in the deal at all.

Fans on line really delivered. On time and per delivery instructions. The price was great, better than big budget hardware store. So easy to survey the offering from the comfort of my home. My electrician recommended a certain wattage, and I searched for than. In a store I might have spent so much time reading boxes and not finding what I wanted. Thanks Fans on line

Excellent and prompt customer service via email or phone - and a friendly team. Will purchase again from here in the future and recommend to others. Thank you very much Fansonline team.

I've ordered from Fansonline twice and both cases, I had to follow up 5 days after ordering only to find out that the product I ordered wasn't in stock and wouldn't be for a long time. Why was the site not updated and why didn't they get in touch to explain the situation before I eventually called in.

There are some fundamental operational issues with this business.

We called in distress because our fans were taken out in the recent storm. We needed replacements urgently, and Matt did everything he could to ensure we had access to them as soon as could possibly be arranged. I do highly recommend this company for purchase of your new fan.