Fansonline

Recently bought 2 ceiling fans with lights for an extension. Mix up with builder led me to request an exchange way outside normal times. Fans on Line were extremely helpful. As it turned out builder made some adjustments and we were able to use original fanlights. Despite the muck around, Fans online were helpful and didn't lose patience. Thank you all. Very happy customer.

nearly a month of zero contact and taking our money, have followed up numerous times as to when items would be shipped or refunded and nothing. no replies to any enquiry... pretty certain at this point its a scam.

The team at Fansonline couldn't have been more helpful. I had many questions and they came back promptly everytime with options, details and pricing. Great job!

Very helpful customer service and online advice about appropriate products for my circumstances. Recommended by my electrician and wouldn’t hesitate to use again.

I recently purchased a part for my fan from Fansonline.com.au and honestly couldn’t be happier with the experience! ⭐️⭐️⭐️⭐️⭐️ They made the experience so easy and keep me informed thought the whole process. The website was easy to navigate, the range of fans available was excellent, and the pricing was very competitive compared to other stores I… Read more

looked at. Ordering was simple and the delivery was fast and well-packaged.

What really stood out was the quality of the fan itself — quiet, efficient, and exactly as described. It made a noticeable difference straight away. It’s refreshing to deal with a company that delivers exactly what they promise.

Highly recommend Fansonline.com.au if you’re looking for reliable service, great products, and smooth delivery from start to finish!

Purchased ceiling fan parts and promised to be dispatched within 3 business days on their website. After several phone calls to the customer service team no clear information can be provided nor confirmation on when do expect products from their supplier. Selling something not in stock and wasting customer’s time waiting on the good may take 2-4 weeks to be delivered just simply unacceptable.

Absolutely, terrible. Will take your money and sell you a fan but when it comes to after sales, they don't want to know you. As an electrician I definitely do not recommend Fans Online

Do not ever order fan from Fans Online! I won't even rate one star if there is a choice without a star! I sent an enquiry email to Fansonline to seek for advice if it"s possible to install a ceiling fan in my aparment's bedroom, also sent them a photo of the ceiling in my bedroom and provided the height and dimension of the bedroom. The sales rep… Read more

was helpful and response with my enquiry and recommended 2 brands of ceiling fans with 122cm fan blades options for me to order. I was then ordered a different brand of ceiling fan with the same blades size of 122cm and also paid $285.00 for the new fan installation cost for an electrician company to attend for the installation job. The fan was delivered and found with a minor dent on the packaging upon received from the courier company. I opened the box to inspect if there was any damaged and internal parts was found without any damages. I was hoping the get the fan being installed and did not report to Fansonline about the packaging issue. I was disappointing and frustrated when the electrician turned up on the installation appointment, and I was told that they couldn't install the fan as there is a sprinkle head in the centre of the ceiling and there was not enough space to install the fan with the restrains of the regulations. I sent an email to Fansonline immediately when the electricians left my premises, and requesting for returning the fan and get refund for the cost of the fan and installation. They refused to accept my request for the return, and the reason was the box of the fan has been opened and also charged me for a minimum cost of $110.00 even though there was no installation job has been done. I found that Fansonline cannot be trusted and not being professional as I was not informed that there will be a minimum cost to be charged if the fan was not able to install. Furthermore I won't ordered a fan and paid the installation cost if they concluded that the fan was not possible to install due to the constrains of my bedroom. I have reported my case to the Victoria Consumer Affair and I was advised that I can lodge a complaint to VCAT for the refund as thisis a consumer right, The Fansonline cannot reject the return of a new fan in good conditions. NEVER BUY any fans from Fansonline as they just wanted to get a sale from consumer and won't care if the fan can be installed and not transparent enough with their company policies.

Fantastic experience fron the original product searching to ordering to receiving the fans and then installing and using them. We live in Nth Qld and need good fans that work 24hrs a day and 12 months a year. Faultless.

My order was process and delivered in excellent time. While installing one of he fans, the electrician noted one of the covers for a light was damaged. Fansonline replaced it and I'm one very happy customer. I will use this company in the future, and will recommend them highly to my friends.

i'll be back to review the fans i ordered at a future time ... right now i want to provide positive feedback for the service of Emz, a customer service representative at Fansonline i made a mistake when i placed my order and was able to immediately TALK with Emz, and make the required amendment to my order. sounds simple, but i have had… Read more

experiences where this is almost an impossibility and costs hours of chasing to get anything changed (or not). not the case with Emz and Fansonline i'll review the fans when they are installed and i've had a little time to assess - but for now, i'm delighted with the service provided

Everything was perfect. Ordered on Friday afternoon, fan was shipped Monday and delivered Tuesday. Price was very competitive, as described. I called to ask a question before purchase, they had info on hand to assist.

Moved into a new house with a fan/light that had a missing remote [searched everywhere we thought]. Ordered a wall controlled fan/light last Friday [same as 2 others we also have - which work really well]. On Saturday the remote was found hidden in the attic [go figure]. I filled in a Change of Mind form Sunday. Spoke to FOL Monday & the lovely… Read more

people there offered a full refund [which has now gone into our bank acct]. Such a breath of fresh air to have a business be pleasant & understanding when they're NOT getting your money. Ember was fantastic & I can't recommend these guys enough!!!

Fred from Customer Service could not have been more helpful in my recent dealings with Fansonline. Prompt, efficient, friendly service from Fred meant my issue was dealt with in a most professional manner. I would have no hesitation in recommending this company at anytime in the future....Cheers, Ian.

Just want to say what great service you gave me Emz when I had a problem with the fan I received. Your response was very prompt and you resolved the problem very quickly Very happy

I’m incredibly impressed with the customer service , very helpful and quick to respond. I have ordered 4 dc fans in total and saved a lot from the deals they offer . I recommend fans online and very happy to buy from them again. I have received the first fan and it looks great, I can’t believe the stores near me are selling it so expensive and fans online has such a good deal at 45% discount .

I recently placed an order with Fans Online and was advised by my neighbours that the exhaust fan I had purchased could potentially be faulty, as they had experienced issues with the same model. I contacted Fans Online immediately, and they replaced the fan with another model without any hassle. The team were amazing to deal with, within a matter… Read more

of hours, my original order had been cancelled and replaced with a different model. I placed the order on the 29th of January and it was delivered on the 2nd! That’s incredibly fast, especially considering the changes I made. Highly recommend Fans Online for their outstanding customer service and efficiency.

I am not reviewing the fan but the company I bought the product from namely Fansonline Australia. Buyer beware! I have to say that after many years of purchasing items both from a store front and online, this would be my worst by far. Firstly the information given. online was misleading in that is showed a fan with a light. I ordered two, opened… Read more

one box without TOUCHING the contents and saw no light was included. I was unable to reach a service customer officer in Australia, only someone located overseas. I was unable to return the opened box, even though the contents were as originally received in every way. I was unable to access anyone in person, only by email and received sporadic replies from different people. I was unable to return the items in person to their Brisbane office as apparently this did not function for customer service. In the end I was forced to keep a product I did not want and pay expensive postage to Melbourne to return the unopened box, and was charged a handling fee for the return. Never purchase from Fansonline would be my opinion, a horrific experience I will never repeat.

Fantastic service from go to whoa. Website is simple to navigate, detailed product descriptions and info. After sales service is second to none and exchange process was extremely well supported. I interacted with a number of team members via both email and phone and their level of customer service and professionalism was next level. Highly recommended, thanks guys!

Fans were delivered very quickly. I had an issue with one of the remotes not pairing correctly. The customer care team sorted this out efficiently and without question. Was very impressed.

I have purchased three fans and have found them to be of a very high quality. Exceptionally quiet, efficient and easily to install. Fast delivery and extremely helpful and professional and prompt response from the staff at Fansonline. Thank you for the great service.