Reviewer Photos & Videos
Fanco Eco Silent DC Fan - 'Fan for fantastic'
Ordered this Fanco fan after doing the online research for a 'silent' fan for the bedroom. Replacing a current fan which as malfunctioning and noisy for some. My wife is a light sleeper so really looking for something silent. Manufacturers may claim silent but are they really?. This one actually is. There was a noise initially which came from the light cover, tightened that and now you literally cannot hear it. It moves the air extremely well even just on a 1 setting. The remote is great and the install was relatively straight forward for my sp...arkie. Some reviews complain about the bright light, may i suggest getting a bedlamp. It's nice to have it bright when you want it. My only negative is that they should make an extension pole and loom half the current size in addition to the current offering. Delivery was fast and advised. Would recommend this fan and and fansonline without issue.
- Verified customer
Change of Mind Request
I ordered 3 fans with remotes only to realise they did not have lights. I requested an exchange after 14 days. I was advised one opened box could not be returned which is fine. They accepted two returns, supplied 3 new Eco Silent fans with a discount and delivery was within 2 days. The customer service provided by Rebecca was awesome. Very helpful, proactive and very clear communications. I would recommend Fansonline to anyone interested in their products. Customer service beyond expectations!
Needed my remotes replaced under warranty due to batteries leaking chemicals. Very quick and helpful response, posted to me promptly, no dramas. Lovely people (Helen and Tarryn and Elise) to deal with. Much appreciation to hard working diligent staff.
Quick & super professional customer service
I recently ordered fans from Fansonline. The whole process was quick and all the staff I interacted with (shout out to Rebecca) were so helpful. When there was the possibility of a small delay they were really proactive in letting me know & offerings great solutions that were entirely customer focussed. Super impressed and would highly recommend.
- Verified customer
All around a positive experience
I purchased a number of fan related items for a renovation.
The website contained a comprehensive range and pricing was competitive (for the most part).
I contacted the sales team with a product enquiry and their response was prompt and thorough.
Items were delivered quickly.
I had some after sale enquires regarding one item, and Helen was very comprehensive in her response. The information she provided was enough to help me sort out the issue.
Positives all around.
delivered what was promised
good fan - effective and silent. great customer service from fansonline. I read the reviews before purchasing and they lived up to the hype. they seem to look for opportunities to go above and beyond. very happy and thoroughly recommend.
Top Rate Company
I purchased 2 Plus 4 exhaust fans from you in November 2019 last year. As I live in Sunshine Coast Qld these heat Lamps had very little use probably only 2 months. I was extremely pleased with the timely manner for the delivery of the exhaust fans in the first place. I was only making an enquiry regarding a blown heat lamp
recently asking if it was unusual for one to blow so quick and it was replaced just a quick as the original order. Their customer service is 10 out of 10 I will definitely be recommending Fans Online to anyone who is looking for fans.
fabulous service and product
Recently placed an order for two fans and as we are in Western Australia we were absolutely amazed at the speed of delivery,the quality of the fans are outstanding,would definately recommend this company
Great price and quality product
Due to covid I was unable to have my fans installed until months after I purchased them from Fansonline. I was a bit worried about how the cheaper fan would perform, but I'm absolutely thrilled with them all! The Bullet 1200 looks modern and unobtrusive and are so quiet with great power. There's no wobble, no motor sound, best fans ever and at such a great price! The Brilliant Bahama fan is gorgeous. A real feature in the living room, so quiet and powerful. My husband was worried about these fans I bought on-line, but is also thrilled with all of them. They were delivered super quick and safely. Great communication, excellent products. Thank you Fansonline!
Questions & Answers
Hi Fansonline, we bought a Milano DC ceiling light with LED light (white) from you back in 2018 (still have the receipt for $449) but only had it installed this year. It works fine but when you turn it on it buzzes for about 20 seconds then stops. The electrician who installed it said the buzzing isn't due to the installation and to contact the manufacturer as they will send a technician to address the issue. I'm impressed with the glowing customer reviews of Fansonline and hoping you can help me get this sorted? Cheers, Judith
Hi there Judith,
Of course, we would be happy to look into this, but we cannot resolve warranty claims through review portals such as this one. The fan you bought is covered by a 2-year in-home warranty, so depending on the exact date of purchase, it may still be covered. Please email email@example.com so that we can look into this for you. Thanks also for your lovely comments and yes we do take pride in our customer service and try to assist where we can!
We have 3 fanco 48" celing fans ,but the one in the kitchen will interninently do a beep and turn itself off. I have changed the battery ,but still the same .
Hi Norm, thanks for your question. We cannot diagnose this issue ourselves, however we have a customer service team available to assist with your enquiry. All the fans in our range are covered by a manufacturer’s in home warranty in addition to your rights under consumer law. Please email firstname.lastname@example.org so that we can assist you further.
Can you recommend an electrican for installation?
Hi Jenny, thanks for reaching out :) We're actually working with a third party company to offer a post- purchase installation service. If you've already purchased from us, email email@example.com so that we can verify for your purchase, and we can send you a link to the booking portal.
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