??!
1 photo
Fansonline

Fansonline

4.6 from 429 reviews

Reviews

(375)
(13)
(4)
(1)
(36)
  • Product Quality
    4.8 (139)
  • Return Claim MadeYes (19) · No (143)
  • Shipping
    4.8 (80)
Anna

AnnaSydney, NSW

  • 2 reviews

Very impressed, thank you

published

My experience with a warranty issue was fantastic, I was treated with respect and extreme professionalism. I was very happy with the outcome and the help I received. Thank you

Product Quality
Shipping
Return Claim MadeNo

Honouring a warranty

published

Well done Fansonline. We had a small issue with a product it was replaced almost instantly, There was no need to return the product, just sent a photo.
great service.
Lloyd

Product Quality
Shipping
Return Claim MadeYes

Orders and customer care

published

Very helpful after I made an error on my order, good communicators on the phone and via email, calm, and made the changes and additions very non-complex. Looking forward to the products arriving!

Appliance Retailers

Find out how Fansonline compares to other Appliance Retailers

Know better, choose better.

Compare all
Terry

TerrySydney Surrounds, NSW

Great Service

published

Excellent staff and very professional and a willingness to help. I recommend using this company. A great range of products. I was pleasantly surprised by the speedy delivery. Well done !!!!!!!!!!

Product Quality
Shipping
Return Claim MadeNo
Dallas

DallasNorth Queensland, QLD

Outstanding Service

published

This is the second time I have purchased a fan from fans online and each time the delivery etc. was great. I can highly recommend them and the after service was very professional.

Product Quality
Shipping
Return Claim MadeNo
Amanda

AmandaSydney, NSW

Excellent Service

published

I found the service from Fansonline excellent. Matt kept me informed and went above and beyond to source the fans I needed as there was a shortage of supply. The fans were delivered promptly.

Product Quality
Shipping
Return Claim MadeNo
Miki

MikiSouth East Queensland, QLD

Great Service

published

I contacted Fans online for some information as to the best fans to purchase based on my room sizes and location. Miranda emailed me back quickly with extra info on the fans I liked, offered alternative recommendations to consider and gave me extra info as the best sizes for each of my rooms. Great service!!

Return Claim MadeNo
Scott

ScottSydney Surrounds, NSW

  • 2 reviews

Great fan, great service..

published

I recently bought a fan through Fans Online. As promised, the fan arrived within a couple of days and following installation, it was every bit as good as the product reviews had suggested. Some weeks later I received a cold call from fans on-lline to make sure I was happy and that everything was O.K. Good on you fans on-line... good products, efficient delivery and great follow up. Well done!!

Return Claim MadeNo
Fran Hansen

Fran HansenDarwin, NT

  • 2 reviews

Exemplary Service.

published

Was so surprised to receive a follow up phone call in respect to my purchase. Really lovely to know that customer service is not dead and buried. Matt, the consultant, was friendly and professional and I can honestly say that it was a real pleasure to speak with this polite young man. Am very pleased with the product and even more pleased with the customer care. Keep up the good work and don't ever let old fashioned and quality service, slip and go by the wayside, like so many other once great Australian businesses. Good on you, and I will be buying more. :)

Product Quality
Shipping
Return Claim MadeNo
Appliance Retailers

Find out how Fansonline compares to other Appliance Retailers

Know better, choose better.

Compare all
Goldilocks

GoldilocksGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Wonderful after sales service

published

So refreshing to get such prompt, no questions asked, after sales service. We loved our fan and were disappointed when it stopped working 4 months later. I emailed a video of what was happening, and they emailed be back the same day, then sent out a new one the next day! We are so pleasantly surprised. Thank you FANSONLINE you really are on online retailer with wonderful customer service.

Product Quality
Shipping
Return Claim MadeYes
  • Verified customer

Great sales service

published

Great friendly sales advice from Matt to find the best solution to a multiple sub floor ventilation problem. Good follow up as well. Been a great company to purchase from.

Doughy

DoughyMetropolitan Adelaide, SA

  • 2 reviews

Just bought an exhaust fan from fansonline awesome postage and item

published

The whole experience being first with Fansonline what can I say awesome certainly will be back again if needing fans great postage time and great packaging and will let friends know thanks Fansonline !00%.

Product Quality
Shipping
Return Claim MadeNo
Del

DelPerth, WA

Great fan, great service.

published

We recently purchased a Hunter fan and I just wanted to say how grateful we were to experience such a smooth online service from Fansonline. The fan arrived a little earlier than we anticipated so we had to go to the depot and collect but no problem at all...it was a very efficient process.

The fan appears to be very good quality, is quiet and very stylish. It is now installed so we are very happy.

Product Quality
Shipping
Return Claim MadeNo
Rilyn M.

Rilyn M.Greater Melbourne (Inner), VIC

  • 3 reviews

Great quality, quiet fans with good functionality and great after sales service!

published

Fanco Urban 2 DC fans were highly rated on Choice and have lived up to expectations. Universal Fans after-sales service has been great when seeking to buy a spare remote.

Product Quality
Shipping
Return Claim MadeNo
Gary P.

Gary P.Sydney, NSW

  • 2 reviews

Great Service

published

I have now purchased 3 fans from Fans On Line and happy to recommend them. Service is very quick each fan arrived in perfect condition and only 2 days after my ordering them. All three fans worked as described & experience was better than chasing around various stores only to find the one you wanted was not in stock.

Product Quality
Shipping
Return Claim MadeNo
Appliance Retailers

Find out how Fansonline compares to other Appliance Retailers

Know better, choose better.

Compare all
199henrik

199henrik

  • 2 reviews

recommend fansonline

published

Great fast service. I am very satisfied by the service and the product from Fansonline. Price was good and the fan outperformed what I expected. No problems in the deal at all.

Product Quality
Shipping
Return Claim MadeNo
Margaret

Margaret

  • 3 reviews

Great Service

published

Fans on line really delivered. On time and per delivery instructions. The price was great, better than big budget hardware store. So easy to survey the offering from the comfort of my home. My electrician recommended a certain wattage, and I searched for than. In a store I might have spent so much time reading boxes and not finding what I wanted. Thanks Fans on line

Excellent customer service

published

Excellent and prompt customer service via email or phone - and a friendly team. Will purchase again from here in the future and recommend to others. Thank you very much Fansonline team.

Terrible service twice

published

I've ordered from Fansonline twice and both cases, I had to follow up 5 days after ordering only to find out that the product I ordered wasn't in stock and wouldn't be for a long time. Why was the site not updated and why didn't they get in touch to explain the situation before I eventually called in.

There are some fundamental operational issues with this business.

Return Claim MadeNo
1 comment
Fansonline
Jemma B.Fansonline
Carole

CarolePerth, WA

  • 2 reviews

The staff member involved did all he could to help us.

published

We called in distress because our fans were taken out in the recent storm. We needed replacements urgently, and Matt did everything he could to ensure we had access to them as soon as could possibly be arranged. I do highly recommend this company for purchase of your new fan.

Page 1 of 22

Questions & Answers

Jenny

Jennyasked

Can you recommend an electrican for installation?

1 answer
Fansonline
Jemma B.Fansonline

Hi Jenny, thanks for reaching out :) We're actually working with a third party company to offer a post- purchase installation service. If you've already purchased from us, email sales@fansonline.com.au so that we can verify for your purchase, and we can send you a link to the booking portal.

Quintal

Quintalasked

Has any member used to comment on the fairly new bathroom & laundry ducted inline exhaust fan: Fanco Mixflow TT Silent Inline Exhaust Fan: 200mm SKU: EXVUTTS200? Many thanks if you could review.

1 answer
Fansonline
Jemma B.Fansonline

Hi Quintal, thanks for reaching out with your question. At the moment, there's no Product Review page for this item, but rest assured we've sold multiple units of this model (its very popular!) to some very satisfied customers. If you have any specific questions about the TT Silent mix flow fan, please get in touch with us by emailing sales@fansonline.com.au and our team will be happy to assist you.

Andrea Chaplin

Andrea Chaplinasked

Hi we live in Perth and doing bathroom renovations and require 5 QUIET exhaust fans - do you have any recommendations? Thanks

2 answers
Fansonline
Jemma B.Fansonline

Hi

Thanks for your email.

Please email us at sales@fansonline.com.au so we can assist you. Or give us a call on 03 9017 0366!

Looking forward to hearing from you soon.

Kind regards
Team @ Fansonline

ANDREW
ANDREW

Hi, the best we have found for price and value are the ECVEAI12W: Ventair Airbus 300 Ceiling Exhaust Fan White - Round.

We use them on all our homes

Thank Andrew

Get an answer from our members and Fansonline representatives

Other Appliance Retailers


ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.