Good clear response to my questions online - fast pricing & delivery. Helen was very helpful, in confirming correct codes / costs and customer service

I ordered 3 fans with remotes only to realise they did not have lights. I requested an exchange after 14 days. I was advised one opened box could not be returned which is fine. They accepted two returns, supplied 3 new Eco Silent fans with a discount and delivery was within 2 days. The customer service provided by Rebecca was awesome. Very helpful, proactive and very clear communications. I would recommend Fansonline to anyone interested in their products. Customer service beyond expectations!

Needed my remotes replaced under warranty due to batteries leaking chemicals. Very quick and helpful response, posted to me promptly, no dramas. Lovely people (Helen and Tarryn and Elise) to deal with. Much appreciation to hard working diligent staff.

We had a small issue with the third party delivery company but Rebecca fixed it. Her communication and understanding were fantastic and we or our new fan.
Well done Rebecca.

Required 2 fans for an outdoor space fairly quickly. Placed order and checked stock with their customer service team and had the fans in under 3 days. Very happy!

I recently ordered fans from Fansonline. The whole process was quick and all the staff I interacted with (shout out to Rebecca) were so helpful. When there was the possibility of a small delay they were really proactive in letting me know & offerings great solutions that were entirely customer focussed. Super impressed and would highly recommend.

Paola and other staff were extremely helpful, efficient & professional. After experiencing a minor computer problem you made the purchase stress free.

The customer service I received from Paola and Fans Online was excellent, I needed a new remote for my ceiling fan and I received it within 24 hours and couldn't be happier, many thanks Fans Online

I purchased 2 fans in 2017 and needed to replace the remotes and they were so helpful. Would highly recommend

I ordered a fan which turned out to be out of stock. They were happy to give a refund but also offered an alternative at a discount.

I purchased a number of fan related items for a renovation.

The website contained a comprehensive range and pricing was competitive (for the most part).

I contacted the sales team with a product enquiry and their response was prompt and thorough.

Items were delivered quickly.

I had some after sale enquires regarding one item, and Helen was very comprehensive in her response. The information she provided was enough to help me sort out the issue.

Positives all around.

Fantastic service from Napur. She helped me over the phone and arranged our fans to be delivered asap. Extremely happy.

good fan - effective and silent. great customer service from fansonline. I read the reviews before purchasing and they lived up to the hype. they seem to look for opportunities to go above and beyond. very happy and thoroughly recommend.

great communication from an excellent company. Super fast shipping and got my fan here in time to be installed. Will purchase again.

I purchased 2 Plus 4 exhaust fans from you in November 2019 last year. As I live in Sunshine Coast Qld these heat Lamps had very little use probably only 2 months. I was extremely pleased with the timely manner for the delivery of the exhaust fans in the first place. I was only making an enquiry regarding a blown heat lamp
recently asking if it was unusual for one to blow so quick and it was replaced just a quick as the original order. Their customer service is 10 out of 10 I will definitely be recommending Fans Online to anyone who is looking for fans.

Thanks Paola for your friendly and great service with our fans purchase. The fans are quality products and good value to. Many Thanks

Recently placed an order for two fans and as we are in Western Australia we were absolutely amazed at the speed of delivery,the quality of the fans are outstanding,would definately recommend this company

Due to covid I was unable to have my fans installed until months after I purchased them from Fansonline. I was a bit worried about how the cheaper fan would perform, but I'm absolutely thrilled with them all! The Bullet 1200 looks modern and unobtrusive and are so quiet with great power. There's no wobble, no motor sound, best fans ever and at such a great price! The Brilliant Bahama fan is gorgeous. A real feature in the living room, so quiet and powerful. My husband was worried about these fans I bought on-line, but is also thrilled with all of them. They were delivered super quick and safely. Great communication, excellent products. Thank you Fansonline!

Andrea was very helpful in arranging a light cover for one of the fans I purchased, good follow up and kept me well informed. Thanks again. Ed