4.7

964 reviews · Statistics

PositivevsNegative
92% · 89069 · 7%
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Return Claim MadeYes (73) · No (509)
Product Quality
4.8 (476)
Shipping
4.8 (386)
See the Best Lighting & Fan Shops in 2024 as rated by Australians on ProductReview.com.au.

Reviews

964 reviews
Customer
CustomerQLDSouth East Queensland, QLD
 

Good service

Good service. Courier failed to deliver and they were on top of it.
Jon
Jon4 posts
 

Great customer service

My exhaust fan was not working within warranty peruod and they replaced with the new one as mentioned in the warranty description. Bravo! Show details
Product Quality
Shipping
KF
KFNSWSydney Surrounds, NSW3 posts
 

Great Service

I called to see if a fan that I bought was still covered under warranty and unfortunately, it wasn't. Joseph was very helpful in finding me an alternative product that suited my needs. I highly recommend them! Show details
Jennifer
Jennifer
 

Great fans in this terrible heat

I have experienced great customer service with Fansonline. My daughter recommended them. I am so glad I took up on this recommendation. Great range of fans and if still unsure, I was able to ask advice.
Aswini M.
Aswini M.
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JD and KZ
JD and KZACTCanberra 2600, ACT2 posts
 

Fantastic products and service

We originally bought 2, and have now bought another 4 so we have fans in every room of the house. They are well made, delivered promptly and the service is excellent - I can't recommend them highly enough. Show details
Malferg
MalfergWAPerth, WA
  Verified
Peter
PeterSAMetropolitan Adelaide, SA6 posts
  Verified

Overpriced Cheap Rubbish

I bought a Chico 150mm bathroom exhaust fan and what I got I could have got better for half the price at Bunnings.
It is a cheap poorly made fan. I asked for one with a backdraft shutter and the shutter is literally a piece of clear plastic not much thicker than a bit of glad wrap tacked to the back of the fan. And no, it does not stop the backdraft. Plus, the fan overall is flimsy. Would not recommend. Show details
Product Quality
Shipping
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Tom McCreday
Tom McCredayNSWHunter Region, NSW
  Verified

Fan by error

Placed order for fans - turned out I had placed the WRONG Order.
Fans arrived and would do what I wanted
Contacted Fansonline - result - no problems - exchange was was arranged - details provided.
The service from the staff was excellent, no recriminations just straight out sound advice on how to make the necessary exchange for the right product.
Many thanks, would recommend Fansonline - old fashioned service by very helpful staff Show details
Winston
WinstonQLDSouth East Queensland, QLD
 

Best customer service

I have found in my dealings with fans online a breath of fresh air. Old fashioned genuine service. I couldn’t be happier. Show details
Moira
MoiraVICCentral Highlands and Goldfields, VIC
 

Things went missing

One of my fans didn’t get delivered, sent off an email, got a very prompt reply and had my list fan within the week. Awesome service, Thanks Show details
LitsaC
LitsaC2 posts
 

Fan Order

Great service, awesome products... A1 communication - Thank you we highly recommend this store!! Show details
Happy or Unhappy
Happy or Unhappy4 posts
  Verified
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Tee
Tee
 

Excellent fans and service

Love fans, so quiet and great air movement.
Customer service excellent, very quick to help with a small issue. Definitely recommend Show details
Simon S.
Simon S.WAPerth, WA2 posts
 
Product Quality
Shipping
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Questions & Answers

Judith
Judith

Hi Fansonline, we bought a Milano DC ceiling light with LED light (white) from you back in 2018 (still have the receipt for $449) but only had it installed this year. It works fine but when you turn it on it buzzes for about 20 seconds then stops. The electrician who installed it said the buzzing isn't due to the installation and to contact the manufacturer as they will send a technician to address the issue. I'm impressed with the glowing customer reviews of Fansonline and hoping you can help me get this sorted? Cheers, Judith

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Norm
Norm

We have 3 fanco 48" celing fans ,but the one in the kitchen will interninently do a beep and turn itself off. I have changed the battery ,but still the same .

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Jenny
Jenny

Can you recommend an electrican for installation?

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Details

CategoryOnline Shops and Lighting & Fan Shops
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $200
Awards 2024
Visit official website

Contact info for Fansonline

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 4:30 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed
  • ABN: 76104243898

Extra Information

Universal Fans
OnlineLighting.com.au
The Lighting Outlet
Ceiling Fans Warehouse
Lighting Style

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