Fansonline

Really wide range and delivery was so fast. Have used this company twice now and would highly recommend using them to anyone who is considering new fans.
Follow up on any questions from support line was super speedy too

Fans arrived quickly and look great installed. After sales service prompt and efficient. Small issue with minor damage during shipping was immediately fixed up at no cost. Recommend for anyone after fans

I purchased 4 Franco Urban DC ceiling fan with remote from fansonline in November 2019. The fans arrived on time and I got an excellent service.They delivered on the day convenient to me. Very helpful.

Couldn't be happier, from the time of placing my order on Ebay I was phoned straight away so that delivery details could be checked. Fan arrived in 5 days. Great product and great price - couldn't be happier - I would recommend highly.

bought a 150 mm fan on eBay , it was okay for a couple of weeks then it became so noisy
that no body in my house will use the fan anymore ... they will not help me an don't care ...
do your self a favour and go to a real store and get proper after sales service !!

Excellent customer service and response time, Matt is an exceptional worker and was extremely helpful. I would highly recommend Fansonline to anyone looking for any type of ventilation solution they might need.

We bought a fan, delivery was super fast. There was an issue with the colour of one blade and they replaced it for me with minimal effort. I would def buy from here again.

I found Fansonline to be a great company. The website is very user friendly and contains a thorough description of their products. I was kept up to date on the order and dispatch dates and the fans arrived promptly.
I also spoke by phone to this business. My questions were answered efficiently and the service was most cordial. I even got an upgrade in size for the same price and a little discount. It is great to deal with people who are efficient and courteous.

Ordered a couple of Fanco Fans for a reno and customer service was fantastic. Quick replies to payment and order details, shipping instructions and questions. First delivery where my instructions were followed and the fans placed down the side of the house out of view.
Fans looked great, are quiet and competitively priced.
Just purchased another 4 and same great service. The last remaining fans that I will need will be coming from these guys.
Highly recommended!

Accidently purchased 6 ceiling fans instead of 5, due to an extra mouse click order came to just under $2k. When i recieved the items, I realised my mistake, box completely unopened, asked for a refund on the $400 fan. They charge 20% restocking, plus original freight charge for sending out the item and another $35 for return fee where you have to arrange own freight. None of those hassels from a shopfront. Alternative should have purchased from https://www.ceilingfansdirect.com.au/warranty-returns as their returns policy is much better and their prices are the same. Another online alternative with a better returns policy is ceilingfanswarehouse.com.au

Despite being an online portal, I was surprised and delighted to be helped by Matt when I rang, who completed my order after answering all my questions quickly and succinctly.

The Fansonline website was accurate and easy to use. The delivery instructions were well communicated and very prompt. No follow up was required. I would recommend them to any prospective buyers.

I bought 5 Spyda 1253 fans and had an issue with a wall control cover. Rebecca in customer service was amazing. She sorted out the problem in no time. Very happy with the fans and there service.

Range of products 5*
Prices 5*
Communication 5*
Efficiency 5*
I don't normally take part in reviews but everything about this transaction deserves to be mentioned.
It's a shame that retail is suffering, but the online model is a sign of the times and isn't going anywhere if model is typical.

I ordered a Ventair Sahara 3-in-1 exhaust fan over the phone yesterday morning at 10.50am, and it was delivered this morning just before 11am. Great service, great price. Thanks Matt. I had the same experience when I ordered this product last year. Can’t fault this company.

Good example of an online company that cares about its customers.
Delivery was prompt.
The fan is great and the price was reasonable considering the competition.
Would definately use them again.
Any issues were dealt with very quickly via e_mail.

I love the white ceiling fans we purchased
Just before Christmas they are very quiet
And look classy the electrician said they were very sturdy fans and staff were great to deal with online and on phone.

I originally ordered a fan and was told it wasn't available so the girl at fans online suggested the fanco origin dc in black and 2 others. We went with the origin and have no regrets its a great product.

Purchased two Aerotron DC ceiling fans following review on Choice. Good price, prompt delivery, helpful information and prompt responses. Delighted with the product and service from the team at Fans online, including Matt and Lachlan.

I ordered 5 fans which all arrived promptly. 4 have been installed and we love them. I have recommended Fansonline to family and friends for service and their competitive prices.