Fansonline

I bought a couple of Fanco Urban 2 indoor/outdoor fans for my large living room from Fansonline. They were delivered very quickly and my delivery instructions were followed by the polite courier. They have been transformative for my living space, replacing 2 old much less powerful fans.

My original order was out of stock and I needed ceiling ventilation for an upcoming job. Mark took the time to find a suitable alternative and send it out for the same price. Excellent!

Brilliant and helpful service - was able to have an online chat that helped me to make a decision about the best fan for my situation. So much better service to deal with online that we have experienced in stores recently

I purchased a fan that I needed to return - no problem with the fan - due to my elderly parent's homecare provider - Lachlan went out of his way to ensure that I got a refund vs a store credit and was very supportive of the reasons why. Great service Yah

We purchased 2 Fanco Urban 2 - Matt black Indoor/Outdoor ABS Blade Ceiling Fans for our outdoor area. Fansonline had just what we were looking for and the price was fantastic.
The service was 2nd to none! Fast shipping also. Would highly recommend this company and would definitely purchase from them again.

We bought online because we could not find a local supplier for our style. I thought no more about my purchase because it all went as expected. So buy from them if you cant get what you want from a local store. Support Local if possible!

I recently purchased 4 Fanco Eco Silent 48 inch with light unit Model CFFCES22LWH InInto separate transactions.My customers are very happy with the product and I am extremely happy with the service and prompt delivery.Would be great if all of my suppliers were as easy and helpful to deal with

I ordered two Fanco Urban 52" (I wish the maker would describe them in centimetres) DC Ceiling Fans with Dimmable LED light and remote from Fansonline. They were a competitive price, arrived a day earlier than expected and were exactly as described. What more could you ask for.

Although I started with a problem, the fan I ordered was out of stock, it turned into an opportunity for good advice as the recommended item looked great. All because of the excellent and prompt online service provided. Rebecca took the trouble to ask the right questions and found me the right fan

I didn't expect I'd receive any service when buying a fan online but Fansonline is really great, you're dealing with real caring humans. Excellent advice, fast delivery, great communication - I highly recommend!

George was extremely prompt and helpful in following up a missing part from a supplier. would recommened a pleasure to deal with. will be purchasing future products from fansonline again

We cannot fault the service provided by this company. Pleasantly surprised by the prompt delivery. Tarryn was fantastic , responding to emails quickly and sorting out an after sales issue. We will use this company again. It was great to get such good service from an online company. We will recommend to others

I ordered an Item (Ceiling Fan) through Fans Online Ebay Store this morning and after making payment I realised I had selected the wrong colour. I got in touch with Miranda from Fans Online and she could not have been more helpful. Real Customer Service - Not being asked to wait days for a reply - but instead a quick reply with all the relevant information that I needed and her promise that the original item would be cancelled asap so that I could then purchase the correct coloured fan. She was true to her word and I was able to correct my initial mistake within a very short time line. Miranda made this process so painless and is a true credit to Fans Online. Will certainly deal with them again ....

Taryn was very helpful with our order which was urgent. We were so surprised when the fans were delivered much sooner than expected. Will purchase from this company again and will of course recommend to our friends.

Many online stores have abysmal customer service, so much so that most of the timecheap prices = bodgy service.
BUT not this one! George from Fansonline has been so helpful and cheery.
I'd happily buy from them again.

Ordered fans, but one size not immediately available. Was notified by email that there would be a slight delay, and this was followed up with an update to let me know when the order was expected to be in. Another email to let me know the fans were on their way..Excellent communication and friendly

ordered a fan with fans on line, the order was placed on a Sunday delivered on the Wednesday. no hassle and even asked if i would prefer it left in a secure location, would use them again

Fansonline hold a good range of quality products. Easy to browse, filter and find what you need. Shipping company that is used is reliable and punctual. Wish there were more companies like this in Australia.

Sharp pricing fantastic product!! Looks great, a perfectly balanced fan that provides great airflow whilst being nice and quiet. Fans on line kept me in the loop as to dispatch, delivery was easy to follow up and I am delighted with the end result.

When I provided the height of my ceilings the rep recommended use of extension poles.
When I and the electrician installing the fans read the manual on the fan model the ceiling height actually did not warrant the use of the poles - would actually reduce the effectiveness.
Fansonline refuses to accept any responsibility and have said I must organise and fund the return of the item and that there was a possibility they would deduct another $25 from my refund if they couldnt resell it. Postage costs exceed the the value of the poles due to it being so big and heavy so I cant even make the return.