Fansonline

We bought 6 fans from this company 7 years ago and they have been great. We recently needed to replace one of them (due to storm damage) and not seeing that model still on the website I contacted their help centre and immediately received an email back advising it was discontinued but suggesting 3 other models that were very similar. We ordered… Read more

one and it arrived in just 2 days! I’m very impressed with this company’s helpfulness, professionalism and speed of service. Highly recommend

Alex was friendly, knowledgeable, factual and efficient and got me a discount. I’m very happy with my Fansonline experience.

Fred was genuinely helpful and understanding when I contacted Fans Online regarding a faulty Fan. We worked through the remedy attempts and when it still did not work, a replacement Fan was dispatched. So refreshing to get quality service and care in this day of rip off merchants. Fans Online is now my ‘go to’ for Fans. They really know their product and stand by them.

Emz and the team were of great help to make sure I got the fan I needed in time for the electricians. I have bought two fans through them and they delivered fast in metro Melbourne and were packaged well. Hopefully the installation goes as smoothly

Excellent service and trustworthy company. Fansonline were transparent with details and reliable. The 3 fans purchased were the Claro whisper and Fanco Gaia DC Ceiling fans. Brilliant fans, quiet and aesthetically great. Meanwhile I called Daniel from Customer Service Sales after the installation, as I wasn’t familiar with the Colour change… Read more

function with the Fanco Gaia. Daniel was patient, polite and descriptive with walking me through the functions on the remote. He assured me this should work and it did!! Great result Daniel. Thank you, Chris from Waverley NSW.

Terrible experience. Used the chat function on a Monday and confirmed everything was in stock and available for delivery. Placed the order with express delivery. Wednesday comes around and no comms on delivery. Find out still hasn’t been shipped. Ask to cancel the order as I had a sparky booked for the install. For whatever reason the cancel… Read more

request goes into a queue. Thursday comes around and it still hasn’t been cancelled. Sparky has come and gone. Another two week wait for his availability. Send fans online a message to call me. I gave up waiting and call them. After a ten minute call asking if I reorder will I get a discount. I basically got a too bad too sad. Order was cancelled a few min after the call

Terrible service

The three stars are not for the product, which seems fine. They are for the delivery system. Despite being an online company only, Fansonline uses a totally arcane delivery system. You purchase your fans, pay for them, but you can't choose the date let alone the time of delivery. Even worse, when that tracking eventually comes through with the… Read more

estimated day of delivery (maybe in a day, maybe in several days) you are forced to click on 'authority to leave', which totally eliminates any responsibility Fansonline has for undelivered or stolen goods. Living in a high rise I wasn't clicking on that for $500 worth of product. (Although, even if you lived in a suburban house are you going to click on that for expensive appliances? Really?) So instead I wrote a note: "tell me what day you plan to deliver and I will make sure I'm home". Nope. Instead I got a phone call stating if I was not home whenever the product happened to arrive (and they were still not giving me that information at that point), and if I was not prepared to tick the 'authority to leave', then I would have to subsequently collect the products from a warehouse an hours drive away if delivery was unsuccessful. This is not how online businesses for expensive products - appliances, furniture etc - work. For all the other online retailers I've used you get to choose the day of your delivery at the very least. Many also offer either a time frame (eg 3-5pm) or else a live tracking of the truck on delivery day. Definitely can't use Fansonline again.

nearly a month of zero contact and taking our money, have followed up numerous times as to when items would be shipped or refunded and nothing. no replies to any enquiry... pretty certain at this point its a scam.

As a previous customer, I was looking to purchase the same fans again as they are great. Whisper quiet! Looked online and saw them on sale, however when I went to purchase a few days later the rate had changed. I reached out to enquire if I could still get at the previously advertised rate and they were very happy to assist. Viggi was VERY… Read more

helpful, sending a purchase link to my email. Products were shipped less than 24hrs are purchase too. The overall experience has been terrific.

Exceptional customer service! When my original order was backordered, Vienna reached out proactively with clear alternative options. Switching to the white 52" Fanco Eco Silent Pro was completely hassle-free, and the order was dispatched straight away with fast delivery over to WA. The fan looks and works fantastic. Highly recommend Fansonline for their great communication and support!

The team at Fans Online were prompt and clear with all their communication. Vienna helped me to be able to exchange some fans that I had orders incorrectly for the correct one and it was very smooth and stress free. Cannot recommend them enough.

Great customer service from Jarred and the Fansonline team. Jarred was very responsive and patient in answering all of my questions before I placed my order. The communication has been excellent, and I also received an update once my order was being processed for dispatch, which I really appreciated. Looking forward to receiving the fan. Highly recommend!

Excellent service. The team responded promptly to my enquiries, followed up throughout the process, and confirmed all the details clearly and patiently. Communication was efficient and professional. Highly recommended.

The order and delivery process was both quick and easy. The fan installation was simple with the help of an electrician. The fan is really effective, very quiet and looks great. Remote control is simple to use. I am very pleased with this purchase.

I needed help when ordering some fans online, so I called and spoke to Daniel. He was great to talk to and solved my issue quickly and efficiently. I was able to order the fans at a very competitive price.

Outstanding service! Sales rep. was unbelievably helpful, polite and knowledgeable with my enquiry about my intended purchase: (Thank you, L). Price of items purchased were very competitive and my items were promptly dispatched and amazingly arrived in Adelaide within 24 hours of purchase. All items arrived well packaged and intact. This company is a delight to do business with and highly recommended.

Purchased a number of items from Fans Online and one of the items was damaged during postage. Emz from Fans Online was very helpful through the customer support process and managed to get a replacement sent out the next day. Its these interactions when unforeseen problems arise that make all the difference. Thank you

Recently bought 2 ceiling fans with lights for an extension. Mix up with builder led me to request an exchange way outside normal times. Fans on Line were extremely helpful. As it turned out builder made some adjustments and we were able to use original fanlights. Despite the muck around, Fans online were helpful and didn't lose patience. Thank you all. Very happy customer.

The team at Fansonline couldn't have been more helpful. I had many questions and they came back promptly everytime with options, details and pricing. Great job!

Very helpful customer service and online advice about appropriate products for my circumstances. Recommended by my electrician and wouldn’t hesitate to use again.

I recently purchased a part for my fan from Fansonline.com.au and honestly couldn’t be happier with the experience! ⭐️⭐️⭐️⭐️⭐️ They made the experience so easy and keep me informed thought the whole process. The website was easy to navigate, the range of fans available was excellent, and the pricing was very competitive compared to other stores I… Read more

looked at. Ordering was simple and the delivery was fast and well-packaged.

What really stood out was the quality of the fan itself — quiet, efficient, and exactly as described. It made a noticeable difference straight away. It’s refreshing to deal with a company that delivers exactly what they promise.

Highly recommend Fansonline.com.au if you’re looking for reliable service, great products, and smooth delivery from start to finish!