Quick easy service and great fans
I bought a couple of Fanco Urban 2 indoor/outdoor fans for my large living room from Fansonline. They were delivered very quickly and my delivery instructions were followed by the polite courier. They have been transformative for my living space, replacing 2 old much less powerful fans.
Return service from Lachlan was fabulous
I purchased a fan that I needed to return - no problem with the fan - due to my elderly parent's homecare provider - Lachlan went out of his way to ensure that I got a refund vs a store credit and was very supportive of the reasons why. Great service Yah
We purchased 2 Fanco Urban 2 - Matt black Indoor/Outdoor ABS Blade Ceiling Fans for our outdoor area. Fansonline had just what we were looking for and the price was fantastic.
The service was 2nd to none! Fast shipping also. Would highly recommend this company and would definitely purchase from them again.
Electrical contractor purchasing fans
I recently purchased 4 Fanco Eco Silent 48 inch with light unit Model CFFCES22LWH InInto separate transactions.My customers are very happy with the product and I am extremely happy with the service and prompt delivery.Would be great if all of my suppliers were as easy and helpful to deal with
Great product and great service.
I ordered two Fanco Urban 52" (I wish the maker would describe them in centimetres) DC Ceiling Fans with Dimmable LED light and remote from Fansonline. They were a competitive price, arrived a day earlier than expected and were exactly as described. What more could you ask for.
Although I started with a problem, the fan I ordered was out of stock, it turned into an opportunity for good advice as the recommended item looked great. All because of the excellent and prompt online service provided. Rebecca took the trouble to ask the right questions and found me the right fan
- Verified customer
Great prices & great customer service
I didn't expect I'd receive any service when buying a fan online but Fansonline is really great, you're dealing with real caring humans. Excellent advice, fast delivery, great communication - I highly recommend!
Excellent product and excellent customer service
We cannot fault the service provided by this company. Pleasantly surprised by the prompt delivery. Tarryn was fantastic , responding to emails quickly and sorting out an after sales issue. We will use this company again. It was great to get such good service from an online company. We will recommend to others
Five Star Customer Service!!!!
I ordered an Item (Ceiling Fan) through Fans Online Ebay Store this morning and after making payment I realised I had selected the wrong colour. I got in touch with Miranda from Fans Online and she could not have been more helpful. Real Customer Service - Not being asked to wait days for a reply - but instead a quick reply with all the relevant information that I needed and her promise that the original item would be cancelled asap so that I could then purchase the correct coloured fan. She was true to her word and I was able to correct my initial mistake within a very short time line. Miranda made this process so painless and is a true credit to Fans Online. Will certainly deal with them again ....
- Verified customer
Ordered fans, but one size not immediately available. Was notified by email that there would be a slight delay, and this was followed up with an update to let me know when the order was expected to be in. Another email to let me know the fans were on their way..Excellent communication and friendly
Not just a fan but a work of art
Sharp pricing fantastic product!! Looks great, a perfectly balanced fan that provides great airflow whilst being nice and quiet. Fans on line kept me in the loop as to dispatch, delivery was easy to follow up and I am delighted with the end result.
Recommended and sold me accessories not required
When I provided the height of my ceilings the rep recommended use of extension poles.
When I and the electrician installing the fans read the manual on the fan model the ceiling height actually did not warrant the use of the poles - would actually reduce the effectiveness.
Fansonline refuses to accept any responsibility and have said I must organise and fund the return of the item and that there was a possibility they would deduct another $25 from my refund if they couldnt resell it. Postage costs exceed the the value of the poles due to it being so big and heavy so I cant even make the return.
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Questions & Answers
Can you recommend an electrican for installation?
Hi Jenny, thanks for reaching out :) We're actually working with a third party company to offer a post- purchase installation service. If you've already purchased from us, email email@example.com so that we can verify for your purchase, and we can send you a link to the booking portal.
Has any member used to comment on the fairly new bathroom & laundry ducted inline exhaust fan: Fanco Mixflow TT Silent Inline Exhaust Fan: 200mm SKU: EXVUTTS200? Many thanks if you could review.
Hi Quintal, thanks for reaching out with your question. At the moment, there's no Product Review page for this item, but rest assured we've sold multiple units of this model (its very popular!) to some very satisfied customers. If you have any specific questions about the TT Silent mix flow fan, please get in touch with us by emailing firstname.lastname@example.org and our team will be happy to assist you.
Hi we live in Perth and doing bathroom renovations and require 5 QUIET exhaust fans - do you have any recommendations? Thanks
Thanks for your email.
Please email us at email@example.com so we can assist you. Or give us a call on 03 9017 0366!
Looking forward to hearing from you soon.
Team @ Fansonline
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