Brisbane Motorcycles

Dom, the salesman went out of his way when the delivery driver was out sick, and jumped on a UTE to deliver my new Honda Navi a 2 hour drive away. Thank you!

I had dealings with Jamie Elliot in spares, and he was friendly super helpful and very, very professional! Can't recommend him and Brisbane Motorcycles highly enough! ‍‍

Ordered something online. 2 months no parcel, no tracking information, no response, no communication at all. Had to open a dispute through payment processor. After seeing the other reviews I should've never purchased from this business at all to begin with.

Going anywhere else but here. The owner, James Mutton, is running these dealerships into the ground. Terrible customer service, egregious sales tactics, dishonest staff. Show details

No communication, multiple phone calls, no one calls back, no one answers the phone, left on hold then cut off multiple times. Account activation is awful. on-line information incorrect Product never arrived. On the same day as my order with Brisbane Motorcycles I ordered Motorcycle goods from Victoria, Perth WA, Sydney NSW and China, they all… Read more

arrived within a week, Brisbane motorcycles product never arrived and I'm only a couple of hours up the road on the Fraser Coast!! Brisbane Motorcycles would have been my local dealership for service and parts but I will definitely never deal with you again. No management on-site to deal with a complaint Brisbane Motocycle's feels like an online scam Left my number see if anyone wants to call me to get some customer feedback I feel very let down by Brisbane Motocycle's Multiple Branches. Look for this repeated review on-line, Facebook ETC pretty much everywhere I can stick it really Only positive was the lady I dealt with was very professional although ultimately couldn’t help

Unbelievable! Ordered a click and collect to pick up from Windsor. After a week I hadn't heard anything so I rang to find out what was happening. I couldn't believe their attitude, they simply could not be less interested in helping me. Apparently the item was waiting for me at Caboolture! I was told I'd have to chase it up myself, like it wasn't… Read more

their problem! The Caboolture store was a little more helpful but wasn't able to say where my item was or when/where I could pick it up. Thankfully Paypal was quick to refund my payment.

I was thankful that it was only a small order and was resolved quickly, no thanks to Brisbane Motorcycles. Reading some of these reviews I see that I got off lightly. After dealing primarily with MXStore I've become spoilt and complacent, their online store just works and is a credit to them. It was a timely reminder to check the reviews next time before dealing with any new store. As for Brisbane Motorcycles, if it says it's in stock, it's probably not, and regardless, they couldn't care less anyway. Good luck with that attitude!

Very poor communication and customer service. I don't recommend bmc at any of their locations, Windsor and Caboolture

Dishonest/ deceptive. After confirming multiple times all prices I gave my partners details to pay. They over charged him. After seeing this on the paper work Nathan said if I refund you, you won't get your bike till late, I said can he offer boots or jacket instead? He said he was happy to give me a jacket and asked size, colour etc. Promised… Read more

delivery days which where 5 days behind.

On delivery I ran out in the rain and asked the delivery guy where my Jacket was. He said they had to order my size in After Xmas hols. On follow up.... -I was told that they would have management [Name Removed] contact me regarding the jacket and over a week later I had to phone back. -Documentation and history notes where not kept correctly. - The sales guy [Name Removed] lied saying the conversation never happened. - Refusal from [Name Removed] in management to check the validity of what I was saying with the delivery driver [Name Removed].

Excellence Again – I purchased a new motorcycle from Brisbane motorcycles Windsor and have been treated with excellence ever since. This morning I had a battery problem and spoke to mechanic Byron Palmer. After 3 years life he could have easily sold me a new battery and I would have fell for it. But instead he told me the facts and rode off with the right knowledge,… Read more

having spent nothing. That kind of integrity is why I keep going back and will purchase not only for my self but also my friends. Thank you Ladies and Gentlemen, you did it again. This speaks highly of you and your management Kind Regards James O'Keefe

Brisbane City Motorcycles Caboulture - don't leave a deposit you may wait a long time to get it back or worse – Bought my H2 SX from them in September and was told a charge of $1040 for delivery of the bike and collection of my trade in NSW would occur. Asked them a week before if i could come and collect and was told the $1040 would be refunded from my bill. Collected the bike and asked to fill out a form for refund and have been following up since… Read more

September... they even told office of fair trading they would pay me back but still hasn't occurred. DO NOT GIVE THESE GUYS A CENT UNLESS ITS THE TOTAL OF WHAT YOU ARE BUYING AND DONT BELIEVE ANY PROMISES. They will keep pushing back until you give up... des make me wonder how the business must be doing if this is a tactic for $1k

Terrible/ worse at Caboolture! – Is there less stars? They don't give a Rats! Shunted from Windsor to Caboolture, an hour and fifteen minutes away, that's 45kms away, For a new purchase.. I live at Stafford!! I have been dealing with them since Brisbane Honda days, 4 NEW bikes later.... Never again . I didn't even get or want first 1000k service there. Just sell scooters to Menu log nowadays.

Terrible service – Terrible service. They don't care about customers. Owners should be ashamed. They can't even respond to emails.

Poor service – I purchased a motorcycle that was faulty and I was not informed of the fault. They tried to fix it and failed. They then told me I could pay to have they motorcycle looked at further or I could contact their purchasing officer about buying the bike back. I do not recommend using this dealership for purchase or servicing. Show details

New Tyres – I rode across from WA on my way to Townsville to visit friends. My tires were wearing quicker than I expected so I needed to divert via Brisbane to get a new set from the Ducati dealership Brisbane Motorcycles. I wasn’t booked in & they were heavily scheduled for up to 3 months. They realized I was traveling & went out of their way to… Read more

accommodate me at such short notice. I couldn’t be more thankful & gracious for their help and understanding. Thank you to the service manager and the service team for helping me out with a fresh set of tyres.

Kind Regards

Stevie B

Poor service – The service department used to be reasonably ok years ago when I bought my bike but since COVID and new management they are now hopeless. Poor communication, they forget to order the parts, they don't fix things properly, I will never use their services again. Show details

Incompetent bike shop – I have never in 55 years of riding bikes and purchasing close to 30 bikes I have never been treated so poorly as I have been from Brisbne Motorcycles I would go to another state to purchase a bike or go with out if I had to purchase fom them I have lost a $1,000 deposit due to there incompetence head office at Windsor don’t care next Ducati will… Read more

come from GoldCoast new Kawasaki come from Team Moto now I have to wast time and money QCAT is next step. Avoid all the drama stay clear of bad bike shops like Brisbane Motorcycles.

Worst motorcycle dealer – I had put a deposit on a new Kawasaki Vulcan 650s with Brisbane Motorcycles put a $1,000 deposit down went for finance with Brisbane Motorcycles got so mucked around only wanted $6,000 on a $12,300 bike they wanted my partners tax done he owns a rental store it’s got nothing to do with me went and got my own finance and went in last Thursday to… Read more

pay remainder of bike to be told this price fiancé team don’t know nothing about sale never given contract don’t know what I’m paying for walked out crying so let down canceled sale now Brisbane Motorcycles refuse to give my refund back they are keeping it if I want it go to QCAT I was disrespected treated like a dumb woman now they lie about this matter to cover someone backside. I was close to never wanting a bike because of this dealing with Brisbane Motorcycles Caboolture Windsor was no help didn’t care Heart broken by them

No words can describe my disgust, so I’ll make it short – Just absolutely terrible service, for a shop that boasts selling Ducati’s it seems they no very little, I will never go back again. Show details

Poor service from service centre – I had booked my bike in for a standard service originally on the 26/Jan/24. Google said the place was still open so I thought nothing of it being Australia Day and was annoyed to find their doors closed when I showed up. I called the next day at 1pm and was disappointed to be told by the dealership side of the shop that the service team had gone… Read more

home despite their website saying they’re open until 2pm on Saturdays. I called the following week and after mentioning that I was booked in for a day they were closed I was simply asked when I would like to re-book. After finally having my bike serviced, I was charged $110 more than the quoted amount where I realise the quote must not have included parts. I put that down just to an error in communication but it was still a bit annoying. The day after the service I was having a more thorough look through my invoice to find that the kms on the invoice were 1,618km short of what I really had on my bike. Although an odd error, this was annoying as it can cause issues with an extended warranty that I have on the bike requiring a service every so many km’s. I tried calling the next day to no answer from the service centre. When the dealership answered the phone they told me they’d take my number and ask the service centre to call me back when they get the chance. That didn’t happen. I want to keep going through this shop because my first visit was good and the staff in the shop upstairs have been great but my last visit really put me off as I don’t want to go through these troubles again, especially when they put me at risk of my warranty being voided.

No good deals – Windsor or Caboolture are both interested in money only. They don’t care for repeat business or customer service. Caboolture “we don’t do deposits, you either buy or don’t”. Windsor, “yes we do deposits to hold”. Was told it’s a family business who run them both but apparently the way they run them is different apart from them both wanting as much… Read more

as they can get from you. Windsor overload their mechanics and they are overworked. If you have something you want, don’t support this supposed “family business” go give your hard earned money to people who remember why we ride in the first place. 10 year ago you could buy a bike from here and you’d become a part of a family, where they’d negotiate and you’d come back buy other bikes and recommend to your family and friends. They had rapport and knew you at first name. Some of us still want to buy from people like this… and this was a good way for business to continue.

New scooter sales – Recently, I sent requests to both Brisbane Motorcycles stores re new Piaggio & Sym scooter prices, as nobody available in Windsor store to give me prices when I walked in. This company are the new dealers for both these brands as advised to me by the importers. Four days later and I have not had prices, or even an acknowledgement, from the Windsor… Read more

or Caboolture stores. If this is their pre-sales service, what is the after-sales service like?

I sent a similar request to the Gold Coast dealer. They replied the following day with details & an apology for the 24 hour "delay". Looks like a good day for a drive to the Gold Coast on Saturday.