Brivis StarPro Series

We moved in to last year summer this appliance installed never run more than 4 times because of its failures and lots of faults they installers labour came to fix nearly 6 times each time new story's and unable to use this appliance yesterday it's was 3 degree (3/5/2025)in Melbourne. without heating we were not able to sleep with 4 year old kid. I… Read more

will take this to VCAT is this is not replaced with new machine in 1 week time and will prepare legal action against your company for our suffers.

Had no problems until a thunderstorm – Had this unit installed 11 years ago. In that time we had an error message come up once until recently. This was quickly resolved. Recently e had to turn on the ducted heating due to a sudden cold day and copped an error message. This seemed to resolve itself after a few minutes. A few days later we were hit with another cold day so I turned on… Read more ·  1

the heater only for the same error message to appear. This time the problem did not resolve itself and we had to call for a technician to come. The technician told us that there were burn marks on a component caused most likely by power fluctuations during a recent thunderstorm. It's unfortunate that these costly systems don't have strong surge protection built into them. The technician disconnected the unit as he believed it to be a fire hazard if we attempted to turn it on again. Guess what it turned cold again for a few days. By this time I had come down with Covid. Really needed a heater.

No problems ever – I purchased a new 6 star brivis to replace an old brivis unit (24 years old ) . I heard all the horror stories of the problems with these new networker controllers, so I bought the unit stating that I wanted, the most basic controller ,has only 4 buttons to operate .Fantastic. Show details ·  1

Good quality Heater – Changed our ducted heater last year to another Brivis, larger model suppose to be more energy efficient. Good quality heater with 5 year warranty. After having the original for over 20 years had no hesitation to use again. Had for over 15 months. Show details ·  1

Brivis StarPro Plus MX30 ducted heating with ducted reverse cycle air conditioning – For the past 13 years, I have been the owner of the Brivis StarPro Plus MX30 ducted heating system equipped with ducted reverse cycle air conditioning. Throughout this extended period, I've encountered the need to replace the main Brivis PCB Board on three separate occasions, each replacement incurring a cost of approximately $1,000. On the last… Read more

PCB board failure I also replaced the transformer to eliminate this as a potential cause of PCB board failure and now again less than 12 months later the PCB board requires replacing as it’s not communicating with the air conditioning unit. The frequency and expense of these replacements for a vital component of the Brivis heating and cooling system are, in my opinion, unacceptably high. What raises significant concern is that the fuse, designed to safeguard the PCB Board from electrical damage, has consistently remained intact during these incidents, indicating a systemic flaw in the design or manufacturing of this component.

Presently, I find myself facing the unfortunate necessity of replacing the PCB Board for the fourth time. However, the recent advice from Brivis repair representatives recommends not only replacing the PCB Board but investing in an entirely new gas ducted heater unit to secure a 5-year warranty. This suggestion implies a lack of confidence in the longevity and reliability of their product. It seems that the warranty is being used to compensate for inherent shortcomings in the durability and performance of Brivis products.

In a recent conversation with Brivis customer service team, I raised my poor history of having to replace the PCB Board and their excuse was that they do not manufacture the PCB Boards. While I acknowledge that certain components may come from suppliers, it remains Brivis' responsibility to incorporate reliable components into their systems. The recurring failures of the PCB Board have led me to question the overall quality and durability of Brivis heating and cooling units.

Thirteen years ago, when I invested in a Brivis branded product, I believed it to be a wise decision. However, my current sentiment is quite the opposite. I expected a higher standard of reliability and performance from a reputable brand like Brivis. The consistent inconvenience, financial burden, and a diminished confidence in the durability of their system have left me profoundly dissatisfied. Consequently, I would advise others to steer clear of the Brivis StarPro Plus MX30 ducted heating with ducted reverse cycle air conditioning and spare themselves both financial strain and ongoing issues.

I AM COLD - IT IS THE MIDDLE OF WINTER – BRIVIS: SP 421 - Installed 3 weeks ago. Already called out installer. Lovely and warm upstairs. Cold downstairs - just does not warm the area. I mainly use downstairs. I have to wear thick socks and cover myself with a blanket to get warm. Have been persevering but no luck. My previous Wombat was fantastic until it wore out. Surely there should be… Read more

a solution to this problem in 2022 or is it a lemon? What am I to do? Installer not wanting to know me. Buyer beware!!!!!!

Wrong Wrong decision to exchange brivis EMS20 ducted gas heater for SP421 Lemon – After highly recommended by Rinnai dealer in Adelaide, director and owner of the business Rinnai Dealer, I exchanged my old running ducted heater for this bullet proof SP421 which is economical, efficient, with new technology and latest tech networker - worst decision we could have made. From day 1 it did not work as per it's manual booklet, did… Read more

not reach even 21 degree after 5 hours of running time, it is noisey to the point you have to wear earplugs whilst is in operation. We bought this on 12/5 and after 10 weeks, still nothing has been resolved. They sent a 20 year experienced technician who damaged our unit, the second technician they sent then repaired the damage the first made, yet the problem still hasnt been fixed. Excuses are going around in a circle. We are now back to using our electric heater, the ducted heater is not in use and is sitting in my attic gathering dust. If you are looking for a cheap lemon in Adelaide, the best place to go is the fruit market, if you are looking for the most expensive lemon, go to a Rinnai dealer selling SP421. If this honest review saves a family from going through the stress and depressing time of getting this heater, it would all be worth what we have been through - Stan

Worst heater! – I had the Sp430 installed in 2017. Knew as soon as I used it that it didn’t heat as well as my old Vulcan (which had died). It takes ages to heat the house. I timed it recently be it took 4 hours to heat the house from 12 degrees to 21 degrees. I refuse to pay the hefty call out fee to get it looked at, so I have now bought a couple of small … Read more

electric heaters that we use when we are sitting and just rug up more. Worst decision ever. It is now just a dust collector in my ceiling.

A real lemon, the daddy of them all – Very uncomfortable, expensive to run, humid and stuffy. The worst decision I have ever made, I have had numerous contacts with the supplier including emails, phone calls, visits by technicians, replaced ducting and upgraded the meter all to no avail.  Show details

Great, but only when it works – We bought this system from Origin who told us unit is out of warranty and that they don't sell/support them any more anyway. Error code is #57 persists despite $600 spent on parts and servicing specifically to address this issue. Technician telling now issue is with the main board, or inaccessible condenser part of the unit, these fixes would be even more expensive, with no guarantees to fix the system. :( Show details

Poor quality lasted only 6 years – Very disappointed. We had a Brivis Unit for 15 years and replaced it with this one. After just under 6 years the SP630 has failed, with rust all through it. Brivis refuse to do anything because the warranty expired after 5 years. So, clearly the quality of Brivis units has plummeted since they were acquired by Rinnai. I would definitely not buy another from Brivis. Avoid Show details

Error codes, circuit board etc – StarPro 623 purchased 6.5 years ago .... did circuit/mother board while under warranty... since then had issues with error code 56 presenting at least twice a year .. generally been able to reset it ... however now getting error code 58, has been serviced with all tolerance levels set to bare minimum... Since submitting this review, Rinnai have… Read more

been extremely helpful in diagnosing and fixing the problem with both pressure switches and the combustion fan replaced under warranty.

total crap – the heater is 7 1/2 years old, mother board failed a month ago. after a $210 call out fee and $750 to replace mother board now code 56 is showing and the heater wont turn on. definitely will not buy or recommend Brivis. Gas ducted heaters should last around 20 years plus. Show details

Perfect, hasn't skipped a beat – I replaced a 40year old unit and the old ducts with the Brivis SP630EN. Very happy I went with 3 zoned areas and the NC7 touch-screen thermostat (works with the evap cooling too). It is fast, efficient, quiet and well designed. I appreciate good engineering like how it changes the heating power and fan speed depending on how cold the house is, and… Read more ·  1

how many zones I have on. It also approaches and holds the target temp well, by reducing the heating but remaining on when it first starts, this helps get the cold walls etc up to temp, rather than the usual the hot blast - then cold of basic units. The efficiency is also evident, for such a large unit the exhaust is only just warm, meaning it is extracting everything it can out of the gas burnt. Install wasn't cheap but it hasn't skipped a beat in 4 years, and well worth the investment. Make sure you get a quality installer who sizes it up correctly - I see some reviews talking about poor plumbing or under capacity etc - hardly the fault of Brivis.

Absolute rubbish – Bought unit in 2011, after 2 days had issues, called out the installers who fobbed us off to Brivis, three times in first year had to call them out. Serviced every year. After 3 years had issues with Flame sensor, patch up repair only. 3 years after motherboard and flame sensor again had to be replaced, surprise it was out of warranty!!!! This… Read more

year error message that the fan motor fault, rang different repairer who looked today only to say it isn't the fan motor, it's the Motherboard AGAIN. Also commented tat the install is well below par, gas fittings wrong, electrical connections wrong, Brivis didn't pick up on that during their services, surprise. Now contemplating pulling the whole unit out and replacing with a Braemar unit. I would NOT recommend Brivis to anyone, lack of support, service or customer care.

Absolutely appalling system-Avoid Brivis – Installed 6 years ago and it has broken down almost every year and if not one year then twice the next. The system showed a fan runtime error 2 weeks after installation. Just all down hill from there... System really inefficient and costs thousands a year to run, because the installers also recommended a unit that was not really up to the job. … Read more

System seems to know when theres a crippling Canberra winter.. Just broke down again...trying the hard reset...trying to keep house warm for a 90 year old man.. Was lucky with a few expensive components replaced under warranty.. Going to rip the system out and start again.. Yes this system is NLA but I can only assume that newer models are no better or in fact cheapened and less reliable/efficient. Zero stars

Forever needs reseting and breaking down – Bought this 5 years ago, when running its fine, but every 2-3 months it will fault with the same code and require a reset (Error 56) sometime resetting it will work, sometimes we have to call brivis and have to wait 2-3 weeks for a technician to come out. last time the unit magically started working 2 weeks while waiting for a tech and we were… Read more

having to running little electric heaters. were now contemplating the expense of replacing the unit with another brand in the hope of having less inconvenience.

Brigid Maxpro Plus Max30 – Every 2nd year something has gone wrong and to get a technician out costs a fortune - there excuse it needs a service. An appliance that runs for about 2 mths of the year and needs servicing every 2nd year is a complete rip off along with the building company that supplies them in there houses Burbank - steer well clear of them.  Show details

Don't buy this product – We had a new Brivis ducted heater installed 3 years ago by Oliver Air Conditioning Mona Vale, and have had a number of problems with it, with various faults causing it to shut down periodically (usually when we most need it). Oliver Air are unresponsive (probably caught up with Brivis service calls) and it's impossible to get through to Brivis.… Read more

Even though the system cost $7,000 three years ago we are already thinking of replacing it. A really poor product and customer service - there are many better products on the market and I would definitely avoid Brivis.

Modern Efficient Brivis 6 Star Upgrade to an 'expired' 3.5 Star Gas Ducted Heater – A recent replacement installation by Climate King in Orange 2800 in October 2016 (for an expired [manufacture plate dated 1998] due to 'no more parts/ circuit boards' Brivis ducted 3.5 Star gas heating unit) has so far been fault free for the newly designated Brivis SP623INXA 6 Star Gas indoor roof mounted unit. This 'XA' (Xtra Air) model was… Read more

selected with a view to supplement it with an add-on cooling unit in the near future. (Actron Air SRA131A/SRA131C installed late February 2017 - all was hunky dory for the 6 times it was utilised for A/C cooling at the tail end of Summer 2017).

The new Brivis gas heater unit is perceptively warmer directly under the outlets & quicker to cut in & out based on the default installation being connected to the existing 5 outlet ceiling ducts & central return air shaft at floor level. I live with two octogenarians who feel the cold & prefer a very 'toasty' house.

A comparatively lower first autumn gas bill, initially justifying its installation via the higher star rating. (The next two bills over winter & early spring will be the kicker!)

Warranty is 5 years covering parts & labour with an optional/ bonus 4 years extension subject to periodical servicing every two years in years 2/4/6/8.

Based on the previous Brivis gas heater serving us well for over a decade & a half (regular servicing with only gas igniters being replaced, we expect to see the same again with the newer & more efficient rated unit.

Update 04/08/2017:

Our first service was just carried out (dutifully & cheaper by JJ Kearins & KC Sunderland - Brivis Warranty / Service agents in 2800) as the spanner icon popped up on the control panel (indicating 1500 hours of fan operation) in just under 9 months (Brivis indicate average 24 months for 1500hrs!). All good however.

An adjustment to the heater fan speed was previously made (in late June) from 1000rpm to 1200rpm (set too low when Actron A/C add-on unit was installed late Feb) as the air flow volume was too low causing the unit to continually run when heating on very cold days. Now perfect!

Duct sensor temp was also increased from 50C to 60C reflecting a minor error code & now sits at 65C after servicing.

Subsequent gas bill (for qtr late Mar to Jun) was slightly higher over same period previous year (old Brivis 3.5 star unit) for both daily average usage & cost.

Me thinks this is due to the constant running of heating fan speed set too low as well as thermostat set to 'roast' ;)

Not Happy – Seriously Brivis a two year old unit that has given up the ghost, then wait 50 minutes on the phone only to be told I have a 10 day wait for a warranty repair in the middle of winter. Its ironic that you are now part of Rinnai and clearly you have adopted their service model. We no longer use Rinnai products on all our projects and its looks like we will be doing the same with Brivis YOUR LOSS..  Show details

It's ok – We have had ours for around 2 years. Seen a few error codes over that time. Ducts are in the floors which is fine. Price was good. We installed the duct work ourselves. Mainly resetting the device cleared the codes and it works properly. Then it would end up doing it again. Have called support once which is how we found out about resetting it.… Read more

They were very helpful. The heat coming out is pretty good. We run ours all night and day and the costs arnt huge.

BRIVIS HX30 CENTRAL HEATING - AN UNRELIABLE PRODUCT AND POORLY SUPPORTED – I installed a Brivis HX30 central heating unit in my house 5 years ago at a cost of $4500 (for the heating unit only). Since then the electronic control board (a major and expensive component) has already failed twice. On the first occasion it was, luckily, just within the warranty period and the Brivis service person indicated it was a known… Read more

fault with the system. Despite the cost of the unit, the fact it has a known fault and Brivis's website claim that their products are 'built to last', the replacement component came with only a 12 month warranty and failed again, this time after only 2 years. I contacted Brivis and attempted, on the basis of their own reliability claims for their product and that this component was clearly not 'fit for purpose' if it could fail not once but twice in 5 years, to seek some level of compensation for this very expensive second replacement. It took nearly 6 weeks, with multiple phone calls and emails on my part, to finally get an answer that they would not stand behind their product in any way. On the basis of my experience, I would strongly recommend you avoid Brivis products for your home.

Died in 4 years, unable to repair – Liked this while it lasted. But died and the AU post sales service is zero. Do not recommend. Show details