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BT Financial Group

BT Financial Group

1.3 from 107 reviews

See the Best Retail Superannuation Funds in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(4)
(3)
(1)
(5)
(94)
  • Transparency
    1.3 (20)
  • Customer Service
    1.3 (26)
  • Rates and Fees
    1.0 (6)


Jagan V.

Jagan V.Greater Melbourne (Outer), VIC

Been with BT for 6yrs..worst performing super..

published

6yrs
Completely dissatisfied.All I could see is the money I contribute no performance and simply paying heftyadministration fee .And now they are increasing admin fees too which is a laughing stock.

Customer Service
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Robert

RobertSouth East Queensland, QLD

Exposing this Company

published

Actual facts are they take 10 min to sign you up but take 12 months to pay out .They are also being sued by Slater and Gordon for overcharging or theft I call it.
There underwriters drag out insurance claims ,they have zero care factor for there clients ,they deliberately drag it out hoping you will stop with your claim.My advice is to move to another Super Company cause if you ever need to claim anything ,you may as well give up ,after all the evidence I provided they still kept trying to find a way to knock my claim back ,12 months later and I am still waiting for a reply.

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Rip Off. Will never tell you where they invest your money, ever.

published

BT is a rip off fund owned by Westpac. The only reason they have customers is that they offer employers incentives. I have asked them repeatedly where is my money invested and they have never given me an answer. Over a 9 year period the fees have been more then my contributions. I would have more money today if I kept it under my bed. They invest a lot of money in Westpac or Westpac affiliated companies such as Westpac Life without informing you.They are being sued at the moment by thousands of customers. Get your money out quick and invest in an industry fund before it is too late.

Transparency
Customer Service
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Emad Baba

Emad BabaGreater Melbourne (Outer), VIC

  • Verified customer

Worst Super Fund & Life Insurance Plan in the World... Just another Scam... BE WARE...

published
Transparency
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Justin S.

Justin S.South East Queensland, QLD

Hopeless , waste of time.

published
Transparency
Customer Service
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Income Protection
Rates and Fees
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Sara

SaraSydney

  • 2 reviews

Started loosing money the second i moved into this

published

I was convinced to move my super and insurance policies across. Worst mistake ever!
The insurance policies kept going up significantly, til i cancelled them and my super just refused to grow, all their fees and charges basically matched any money earned or added. Compared to my husbands who is not with BT and now ahead of me in super even though his contributions have always been well below mine. Very dodgy super they will milk you for ever dollar

Transparency
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Rates and Fees
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S. Ringshaw

S. RingshawMetropolitan Adelaide, SA

  • 3 reviews

Money grabbers

published

I was pressured to switch my Life Insurance to BT, (Westpac Insurance services) that was 5 years ago. I receive one letter a year from BT to advise my premium is increasing and nothing further. Since switching in 2014 my premiums have doubled. I have received a letter from them today advising my premium has again risen by nearly $70.00 extra per month. I am now looking for a new insurer, I can not afford to maintain this policy. Nothing but money grabbers!!!

Transparency
Customer Service

Yash

YashSouth East Queensland, QLD

  • 3 reviews
  • 3 likes

Worst performing super not surprise they have been sued due to dodgy practice

published

Dodgy super fund backed by big bank. My super has performed worst in last two years thanks for the ongoing BT scam. To my surprise,i was charged $200 exit fee. Stay away from this dodgy super.

Transparency
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Gerard Carrasco

Gerard CarrascoGreater Melbourne (Outer), VIC

  • 2 reviews

Non Transparent Company

published
Transparency
Customer Service

Please read this before signing any policy with BT Life or Westpac Life Insurance

published
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Income Protection
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jana

janaAlexandria

  • 9 reviews
  • 9 likes

Poor service

published

A fund was set up for son via employer with BT what a nightmare, each time you speak to them they have lost original information or not on system, Been set up several times and each time have to call them as not in system. Very frustrating and time wasting especially for low income funds. Many better providers available to assist , choose wisely.

Customer Service

Adam S.

Adam S.Eyre Peninsula, SA

  • 2 reviews
  • 2 likes

Criminals!!

published

They promised me that my superannuation would be paid to my bank account almost 2 months ago, I was told it would take 5 business days. I'm withdrawing my money from BT Super as have constantly messed me around with two separate claims with a total of 7 months spent waiting for either very simple services or very simple answers.

Transparency
Customer Service
Income Protection

Ben K.

Ben K.South East Queensland, QLD

SuperWrap fees are excessive

published

On a balance of around $450,000 I was paying around $3,000/year in account keeping fees on BT's SuperWrap plus management fees on underlying funds.

I switched to a low cost industry fund that was simpler and had all the features I wanted. The account keeping fees for the same balance were less than $400. Get your money out of these rip off funds into industry funds.

Transparency
Customer Service

Michael Duggan

Michael DugganGreater Melbourne (Metropolitan), VIC

  • 14 reviews

Spoke to Mitchell who was REALLY helpful

published

Been with them for 7 years and suddenly realised I am on a cash option, spoke and they were very helpful. So I have to confess I felt much better. Was a bit about not getting the callback I had asked for but to be honest not much of a wait to get thru.

Transparency
Customer Service
John R.

John R.South East Queensland, QLD

They're a very dodgy company

published
Transparency
Customer Service
Maurice G Boyce

Maurice G BoyceSydney, NSW

  • 27 reviews
  • 7 likes

What is Happening?

published
Transparency
Customer Service

Nate Q.

Nate Q.Sydney, NSW

Monsters Who Wouldn't Pay Out A Claim

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Transparency
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Mick. D

Mick. DSouth East Queensland, QLD

  • 5 reviews

Very Dodgy Company

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Transparency
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BigFish

BigFishGreater Melbourne (Inner), VIC

  • 3 reviews
  • 6 likes

23 years of waste

published

Was with BT since 1996 and was far too trusting of their ethical (and fiscal) responsibility to act in my interests. They didn't and it has set me back 10's of thousands....
Excessive fees and consistently poor returns on their "BT Retirement Selection - Personal super plan" product, and further compounded by the Complaints Resolution Team who's only purpose is to deflect and avoid any recognition of the issues.
I've paid a heavy price for not paying attention - don't let it happen to you.


Terrible support and terrible roll out process could cost my client his insurance policies

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Transparency
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Questions & Answers

Mere Nitiva

Mere Nitivaasked

Can I withdraw my retirement wrap fund

No answers

Peter

Peterasked

Hi, am puting in a claim for SCI, on going through the claim forms have found them to be very excessive for a claim. My treating doctor and surgeons reports should all that should be required for claim, I am a contractor and they require claim forms from my employer?. They want me to fill out my own accessment forms?????. I am a contractor I am the boss. BT super are quick to take my money for said SCI insurance. I am covered for $5240.00 per month as stated on policy but not the case, they want 3 years of tax accessments? WHY. They only pay 75% of income not the $5240.00 I have been paying premiums for. I think my best plan is to give to my law firm and the government authorities to investigate as I find it just seems a way of not to honour my claim.

No answers

Corinne H.

Corinne H.asked

Im have recently had a personal injury and i am waiting on my salary insurance with BT,
can you guys provide any info?

No answers

Get an answer from our members and BT Financial Group representatives

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