BT Financial Group

I had invested in the BT International Shares fund in 2000, with regular monthly deposits every month until 2009. The promise in the prospectus at the time was that regular quarterly distributions would be provided, however at the fund manager's discretion. Todate, there have been 19 distributions in 80 quarters approximately. One would imagine that if there is going to be no distribution for the quarter, the manager would be responsible enough to provide the background to the decision of not providing any distribution. However, BT appears to...Read more

NB- I have a very Reasonable claim
1. My experience doesn’t match BT’s claims process product promises in their prospectus
2. BT have Been very antagonistic, aggressive approach from the outset of my claim,
3. Slow claims process...
1.5 years after claim and no honouring my insurance claim
4. Had to hire lawyers at much costs
Up for a fight
5. Threaten to close my policies on “disclosure” issues let alone not honour claim
6. This has been unbelievable time consuming, arduous, stressful and distressing at a time in my life that is already ...Read more

They migrate your fund from one fund to another with and there's nothing much you can do about it you can't get any information out of them half the time they hang up on you when you try to be on hold with them then when you try and get your money out of the fund into another fund mysteriously all of a sudden your balance drops overnight so that there are only transferring a certain amount I wouldn't touch them with a barge pole at one stage they told me there was a financial advisor attached to the fund for years and would I like to remove the...Read more

I have had a small supplementary fund with BT since 1970. It has been a good fund with NO fees and for the most part quite good returns. There have been some years with a euphemistically described 'negative return'. Since my retirement I have made occasionally withdrawals which have been paid promptly.
However a few week ago I received a communication from the BT group that my existing funds from my superannuation investment account have been transferred without my permission to BT Super. BT said the reason for this was to reduce fees. I did as...Read more

Appealing service from BT Financial Groups insurance arm. Flat out refused to pay my client for works that were required.

First they lied regarding their obligation to pay out a claim. Once this was completed they changed their tune because legally they had to. Then they tried to offer such an insignificant amount for works that needed to be completed.

Made it out like they were going to be fair and put me on hold then transferred me through to several different departments before saying that they think it was reasonable for their representa...Read more

I've been with them since 97 up to just recently now that they have migrated all existing supers to a new format you can't get any information about your super account in the present or history you cant track it only the day of change over 12 April 19 that's it as i've mentioned on your online account you can't check your current balance or history and what's worse they can't provide that information, how frustrating this is grrrr..... the facility is there but deliberately deactivated apparently you get a mailed monthly statement this ju...Read more

I am an adviser working with a client to help them roll out into a more cost effective super fund of their choice and they have applied for new insurances with a retail insurer with application being accepted and the client expecting a rollover that should take a maximum of two weeks. We supplied rollover forms 4 weeks ago and BT contacted the clients old adviser who is no longer acting for the client, and hasn't contacted or dealt with the client in over 10 years, then they contacted the client to ask him whether he would like an in-specie tra...Read more

Terrible, very frustrating and completely disorganised is how I'd describe dealing with BT Insurance. Last month BT tried to double-charge us $3,825 for a premium we'd already paid, and I keep getting mail about the premium being overdue even though 2 of their staff tell us it's a system issue and they have our payment and it will be fixed. Even the manager of their complaints department called me today regarding on ongoing issue (that still isn't resolved after nearly a month and about 2 hours on the phone) and the manager didn't even know any...Read more

Warning.! I have been paying trauma & life insurance to BT Financial Group approx $280/month through Westpac Bank for over 18 years and when I went to claim for the 1st time ever when I have a dissection in my descending aorta was knocked back because there was no operation.?
The only reason they did not operate was because I was fit & healthy.
The 1st month after I could not take my heart ate over 80. The 2nd month heart rate under 100 and the 3rd month under 120.
This company penalises people that try to maintain their health & fitness.
We ...Read more