My Online Adviser

Kieran was an excellent help, very knowledgeable and educational regarding what’s best for me super wise leading into my thirties and beyond. Definitely will recommend Kieran and My Online Advisor to others in the future!

Dealing with Kieren was a fantastic experience. Not only did he explain everything so I could understand, but he was so happy and joyous to speak to, like I was chatting with a friend! His knowledge was remarkable and even when it looked like the super I already had was the most suitable one, he was honest about it and told me to stay where I was, even after all the work he put in. Would definitely recommend this service to anyone!

My experience with Dom was excellent, from start to finish he was extremely helpful and made things very easy for me. I couldn't rate my experience any higher, excellent. Show reply

Excellent service. Couldn’t be happier. Very professional and flexible - was able to help us transition to retirement earlier than we’d anticipated. Special thanks to David, Maisy and Wendy for their respective expert advice and assistance. Highly recommended! Show reply

David Hurd was very knowledgeable and made me feel comfortable knowing his firm was a legitimate professional business only interested in helping me sort out my super so it works for me Show reply

Farryn got in touch with me after I expressed interest in seeing what My Online Advisor could do for me. He took the time to really understand my situation and then walked me through the potential options and how they could help. The whole process was simple, easy to follow and very clear. Farryn made me feel relaxed and comfortable throughout… Read more ·  1

what can be quite a personal and revealing conversation, which made it much easier to openly share the information he needed. I’m really looking forward to working with Farryn and the team to improve my situation. It’s great to work with an Aussie business that is genuinely interested in helping and so easy to connect with. 5 stars guys! Highly recommend!

Will Jukes is the most amazing professional knowledgeable down to earth person who took his time from his personal life not work time to meet and exceed my expectations and provide answers i needed. He is an absolute asset to the team and i believe my online advisor would be at a great disadvantage if they did not recognise and continue to… Read more ·  1

progress Will through the stages and up-skill him. He was more than relatable and i highly recommend him. I am yet to consider other people within the organisiation and what they can offer me but personally professionally and employment wise Will Jukes is more than highly recommended in my eyes. Cannot praise this young lad enough!!

Be very wary of this company – Be very wary of this company. Was looking for company that could give us "health-check" as to current retirement readiness and then ascertain if they could be trusted with our finances moving into retirement 1st call ([Name Removed]) was to gather all our information as to assets/liabilities. Was told we would have 2nd call with advisor who would… Read more

walk us through where we were at present with our retirement plans and what things the company could help us. We were informed at this stage it would be fee-free. If we wished to move forwards, they would develop a plan for our retirement, which would cost $1500 if we didn't move forwards with the plan, or a maximum of $8,800 if we did (based off setting up a SMSF and transferring $200,000 from work super into it where we would pay 4.4% on this transfer). 2nd call ([Name Removed]) was under prepared, did not know our financial position and tried to direct us down the path of SMSF without even knowing we already had a SMSF (investment property). [Name Removed] became uncomfortable when expressed my concern that he was unable to provide a "health-check" as to our current retirement position, saying he had "never heard of anything like that before". He then switched to expressing that he felt this was not going to be a "good" match and that he was afraid i was going to listen to his advice and then go and implement it myself. I tried to express that was not my intention, but the conversation soon ended. Very disappointed with the experience. Overall i got the impression that they were only interested in setting up Self Managed Super Funds, having me transfer funds into it for it to be invested based on their recommendations - not interested in providing a wholistic approach to getting ready / transitioning / living through retirement. Be very wary of this company.......

They Lost my super! – I engaged the services of an advisor with the intention of obtaining advice in my best interest. However, I believe that the advice provided by this individual did not align with my needs, and as a result, I decided not to proceed with their services. Despite my reservations, I had to navigate a complicated process to prove my ineligibility for… Read more

their services, which was exacerbated by an error on their part that caused my superannuation to become lost between my original account and the new one they had opened for me.

While the advisor in question claims to be knowledgeable and skilled in their field, their mistake caused significant complications for me, including the closure of my original superannuation account. Furthermore, after my decision to cancel their services, they attempted to send funds to the new account, which I instructed them not to do, So they told the second super provider to reject the funds. But since they closed my original super account, the super money had nowhere to bounce back to!!! ultimately resulting in the loss of my superannuation as my original provider had already closed my account.

In light of these events, I am now tasked with locating my lost superannuation, a task that would not have been necessary had the advisor acted with greater competence and knowledge of superannuation accounts. I urge others to exercise caution and conduct thorough research before engaging the services of this individual, as their claims of professionalism appear to be at odds with their demonstrated lack of basic understanding of superannuation.

Good service – Good services quick response happy with service given found on found infornation relevant to what I was asking happy to tell friends family and co workers about this service happy

Super friendly and the process was quick and easy. I definitely will use this service again in future. Couldn't fault my consultant and the assistance given and I found Farryn to be friendly, informative and efficient. Show reply

Farryn was honestly such a breath of fresh air. I felt like I was speaking with someone who genuinely cared about helping me, rather than someone simply going through the motions. He took the time to listen, understand what I was trying to achieve, and explain things in a way that actually made sense. I never felt rushed, pressured or like I was… Read more ·  1

just another client on a list. He was patient with my questions, incredibly approachable, and made the whole process seem effortless. That level of care and personal attention is something you don't come across often. I couldn't recommend Farryn highly enough and I'm genuinely grateful for the time and effort he put into helping me. ⭐️⭐️⭐️⭐️⭐️

Farryn was helpful, compassinate and professional. You show genuine interest in my story and my choices, not the usual wrap you get from customer service where they're just trying to point you in their Direction. He did his due diligence assessing my choices in super but also respected my choices might not be the best financially but the best for… Read more ·  1

my personal life choices. Having chosen Verve super Fund for my superannuation. They are a charitable organisation as well as a super fund and I highly align with their values purpose and ongoing support such as access to free information and access to well-being Support and information. Although this may not be the highest return super fund, Farryn respected my choice but still gave me the professional advice required and it is very much appreciated

Absolutely outstanding service! Kieren went above and beyond to track down my order when it could easily have been brushed off as someone else’s problem. He was incredibly helpful, professional, patient and genuinely cared about getting things sorted for me. His communication was excellent, and he didn’t stop until he had found a solution. It’s… Read more ·  1

honestly refreshing to deal with someone who takes pride in their work and actually gives a damn about the customer. An absolute credit to the business and someone who deserves recognition for his effort. Five stars without hesitation!

Dom was really helpful with helping me search for super from my first few jobs. He made sure to explain everything clearly and was very friendly throughout the whole process. 10/10 would recommend! Show reply

With end of the road search I thought I'd google for some help found My online adviser and David helped through the steps on line searched and within few hours emailed a report. Fabulous and much appreciated. Show reply

I had a really positive experience. David was friendly, knowledgeable, and got back to me promptly with clear and honest advice. Unfortunately, they weren’t able to help me further, but that’s only because my current super is already in a really good position. I genuinely appreciated the honesty. Instead of trying to sell me something I didn’t… Read more ·  1

need, David took the time to explain everything and gave me the best advice I’ve received about my super. It’s refreshing to deal with a business that puts people first. I highly recommend them to anyone wanting trustworthy financial guidance.

What an incredible and easy service and wonderful customer service from MAKAYLA!! I would recommend to anybody. Don’t even hesitate. They are SO lovely and fast!! Show reply

Communication and how every thing was completed was timely and with out fault. The friendly team looked after me every step of the way… I feel confident in my decision to move forward with the team thank you

Dom was really helpful in searching for my lost super, he kept in communication and followed up where required. He was really easy to deal with and made everything really easy to understand. Definitely recommend Dom for future help ☺️

I think the guy I spoke to was Ollie. Whoever it was, he was super easy to deal with, explained everything without overcomplicating it, and made the whole thing pretty painless. Cheers for the help!

Highly recommended Ollie and the whole team at My Online Adviser, very professional friendly and knowledgeable throughout the whole process. Thanks again team feeling far more secure now.

I had a call from David regarding my Super I had lost. I was so happy to have him run a complementary search and finding an extra $100k I didn’t know I had. Thank you so much David Show reply

Makayla was fantastic to deal with over the phone. She was friendly, patient, and very knowledgeable. She answered all of my questions clearly and made the whole process easy and stress-free. Her excellent customer service and professionalism were greatly appreciated. I highly recommend Makayla to anyone looking for outstanding support. Thank you, Makayla! Show reply