Huddle Home and Contents Insurance

Unable to talk to any real person. Forces you to talk to an AI chatbot. Phone numbers are hidden and staff are unhelpful. Large increases in premium after one year. Show details

PATHETIC. After a robbery we were made to feel like the criminals, and it took two and a half months to get a payout. This company is only there to look after its own interests, not the clients. The fees went up over a $1000 in 2 years. Good Riddens to huddle FOR EVER. Show details

Excellent experience – From the first point of call, our experience was excellent. The Huddle staff were very courteous and our claim went through very quickly. Thankyou Show details ·  1

Easy, professional assistance by Huddle – Very helpful, professional. Cash payment requested - agreed to, paid within two days- no fuss. Very happy with assistance provided. Show details ·  1

Easy to make a claim via online and quick response – Easy processing to claim via online Reasonable progress time Good communication I have been with Huddle Insurance for 2 years Show details ·  1

Disgusting assessor . Push for your rights – I was digusted at the treatment I got from the assessor. She did not know her job. Kept giving me wrong information , and was trying to get out of paying me . Told me I was not covered. Then she tried to pay me less than I was I was owed. Then I pushed for the ombudsman and adifferent assessor. Then it got fixed. She should be sacked from her job. She caused me undue stress and anguish I should sue her.! Show details

Worst Insurer in Australia – The worst contents insurance company in Australia. The company groups items into a "collection" and then minimize their payout of the "collection" to $1000. How thoroughly corrupt is this company. So if you have multiple items of jewellery stolen, they will only payout a maximum of $1000 on the entire collection Avoid this company! Show details

Morally bankrupt – What a disgusting, morally corrupt company. We were at the receiving end of an agravated burglary, whereby jewellery, personal items (including gifts), and last remainging heirlooms were stolen and all Huddle can worry about is whether or not we have the receipt. How on earth can you have the receipt from heirlooms and gifts and items purchased… Read more

over 10 years ago.

Once we have made a claim with Huddle, we will AVOID this company and tell everyone to be avoding this morally bankrupt company.

We recently made a claim following cyclone Alfred and the process was very simple and straightforward. Megan the representative from huddle was very friendly and easy to speak with. Highly recommend. Show details ·  1

Do yourself a favour - don't insure with Huddle!! – Extremely poor response times. They repeatedly missed appointment times. After months of chasing they rejected the claim (I had to contact them to find this out also) Do yourself a favour - don't insure with Huddle!! Show details

Poor response time.Difficult to contact – Can't contact by phone. Booked a call back phone call for 2 days later. Took time of work waiting for the 2 hour window. No call came. No way to contact other than complaint email. Often took days and sometimes over a week to get responses to my questions via email. Dragged out my claim and delayed my repairs for weeks. Show details

Contents insurance – We lost the contents of our fridge and freezer over Christmas from the big storm on the Gold Coast. Having no power for over 4 days. Huddle were fantastic with our claim and we did not have to pay an excess. Thank You so much Show details ·  1

Brilliant customer services and fast resolution with my claim – The experience of claiming on my home and contents insurance was extremely quick and easy. Definitely recommend Huddle. Show details ·  1

Helpful insurance company to support home issues – Huddlle's claim process was user friendly and efficient. It was easy to reach their consultants via email and phone. Show details ·  1

Best Insurance Company I have dealt with – Huddle were quick to act to our claim. I heard back from my initial application in a couple of days. The assessors were out the following week and then the claim was processed straight away. The team were friendly and Australian! The policy was better value for money than our previous insurers. Show details ·  1

TV damage claim – The claim process was made very easy with a Huddle representative having contatced me soon after me having lodged my claim online. Show details ·  1

Smooth claim process – The claim process was so smooth and efficient. Everything was done in a professional manner with clear understanding of each step. To be able to initiate a claim online made it that much easier. Show details ·  1

Contents claim – No hassles. Nicole was extremely helpful and resolved our claim within three days. We were very happy with the special effort put in to resolve our loss. Show details ·  1

Great customer service – Thanks Emma. You were considerate, responsive and informative. Seemless process Show details ·  1

Excellent Insurance Company - wonderful customer service – This was my first Insurance Claim in over 50 years and I couldn't speak highly enough of the customer service that I received from Huddle. I dealt with Adam and his quality of service was outstanding. I was informed the progress of my claim every step of the way. My claim was quickly resolved and I would highly recommend this business to others without any hesitation. Thank you. Show details ·  1

Claim settled, quick and easily – We made a claim for our aircon after it was rendered useless during a big storm, the claim was settled and paid out within 10 days. Great service, really impressed Show details ·  1

Sorted no problems at all – Claim was completed all good as soon as I provided the detail and invoice for replacement. Many thanks. Show details ·  1

Smooth contents claim process – My recent Contents claim went smoothly. Luckily I had listed my iPhone on my policy. I went online to lodge my claim, had a few interactions asking for further info, then spoke to Adam who was so helpful and finalised my claim understanding the urgency to have a replacement phone. Thank you Huddle - not only ate your premiums cheaper but your staff are fantastic to deal with. Show details ·  1

Customer service is great! – Each time I've spoken to Huddle customer service they have been very helpful. We recently made a claim on our home insurance and the process was easy and a lot faster than I was expecting it to be. Show details ·  1

Don't expect a good claim result – I hope you never have to make a building claim with this company. Storm damage in July 2022 but my mums claim was rejected due to faulty workmanship. We had reports saying that the roof was structurally sound when we brought the property prior to the event. Didn't matter. They use their own dodgy building accessors who do anything needed to get the claim rejected. Avoid at all costs. Show details

Great Customer Service! – I had a claim for fusion involving a solar array. The online claim process was easy and the response was fast. I provided what was requested and within a few weeks my claim was settled. I have never made a home & contents insurance claim before but I was very impressed with the process and efficiency. Show details ·  1

A very good claims experience – I needed to claim due to a stolen personal item. I found the process to be quite straightforward and the people I spoke to were very helpful. The only reason this doesn't get the extra star is because I had to do follow up between Huddle & the vendor who was replacing the item that was claimed. Otherwise it was a pretty good experience. Show details ·  1

Avoid and go with a more reputable company – Wouldn't bother with this company as they don't pay out on legitimate claims. Read the PDS and move on to a more reputable company as one that's advertised on T.V. Show details