Bundll Questions & Answers

Yours too? Damn their chat is useless and get nowhere

Yeah I’ve tried calling and everything and can’t get through

Pretty sure they have bought out Humm and are now focusing on that. I assume Bundll is closing down. They haven't taken any new accounts for quite some time now already.

I dont know how Bundll can expect people to service their accounts when the app is down so much. I havent been able to sign in for a week now. Keeps coming up with the 'somethings gone wrong' message well they are sure right about that. I think the old adage applies 'cant pay wont pay'. Maybe pay them back on the never never when they get their crap together.

Humm has been around for years. Even had a name change a few years ago. I've been with them for years. Disappointing that bundll is part of humm cause humm is pretty good but a different style of credit

Given Humm shut down their NZ operation, have decided to pull out of the UK and aren't accepting new application here in AUS, you're better off paying them out once they're back online and closing your account. Did that myself after the previous update required them to build the computer to update the app (3 days to update an app - ridiculous). Honestly, can't really see Bundll being around in another 12 months, seeing how every time they update the app, this happens and they end up creating a load of 'bad debts' for themselves. Plenty of other providers out there who offer the same service.

Well, that was quicker than expected. Bundll is shutting down on May 9, 2023. According to the email, if you still have a balance, you'll be able to snooze until it's paid out.

Still no estimate for completion. They've recently posted on Twitter that all direct debits have been paused until the up is running again.

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Mine is doing the same thing

Now it just says hold your phone ther doin maintance I also did the live chat thing an that said the system is down atm an they can't access details to try in 1 or 2 hours

Mines doing the same thingi still can't use bundll

24 hours and still down. Must be manufacturing the computer to update the app. Similar thing happened a few months ago when bank holidays screwed their system. Personally, I think once it's up and running again, time to pay out the balance and close the account. Between the really poor tech support and Humm streamlining, I think Bundll won't be around much longer. They've shut their NZ version down for good and not taking new applications here in Oz. Last thing I want is a debt collector 'buying' their owed debts if they shut the service down here.

I'm having the same problem, tried calling them and they say go on chat. Chat says they're having an evacuation? I can't get on there to make a payment, so no idea what to do now.

I tried to login to pay amount oweing on my account but it instantly logged me out and I can’t reset my password. Tried contacting them by chat and it’s disabled saying they have had an evacuation. I’m stressing as I have payments coming out and I need to top up my balance

Same I have been logged out

I just opened the app and automatically it says they are doing maintenance so hopefully it will be fixed and we can log into our accounts *fingers crossed*

They are doing a update now. It says hold the phone We’re just doing a little Maintenance to make sure bundll keeps running smooth. Hang with us and sorry for the hassle

Just to update the update is done but I still can't log in

You have to get a form from them and fill it out You have to email them I got scam to and I did this and got all me money back I think came back in a form Credit to my account

i have been logged out the app , i cant log back in , ive tried a password reset that doesnt work , tried contacting them via the phone says to use the chat function on the website , tried that (verification option) and then the chat disconnects!

It's been almost a week for me and I still can't login

Same issue

Just tried their live chat for general enquiries and got the weird reply “sorry we can’t chat atm our office is undergoing an evacuation” what the heck

That is weird wonder what’s going on then

It’s up and running again

This issue is still happening.

I was able to log back in and pay for stuff

Yep I got back in too, and was able to fix my password.

It’s happening to me again, still says their office is undergoing an evacuation. Sounds like BS

they aren't taking applications at the moment.

Apparently it's been this way for months now

Apparently they think Twitter is the place to give updates (like a lot of companies today).... Would be nice if they could use the Bundll app's push notification feature to keep us in the loop :rolleyes:

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I can't snooze at all!!! App says it's "regualtions"...first I've heard if that. After I've tried to contact them for several days, I just decided to pay it all off, but now it won't let me. It keeps saying "OOPS". LIKE, REALLY!!??? DID they go on extended holiday or something and forget they had Bundll as a supposed legitimate business!?

What was the outcome ? Mine is doing the exact same thing now

I am having same problem! Have you had any luck in creating account yet?

The Bundll team have said that they’re not accepting anymore registrations at the moment. From what I have read, that latest reviews are mentioning and describing many issues with Bundll and they’re financial aspect of the business. I was told by a Bundll representative “to check in with the app frequently as they are currently (apparently) resolving the issue.

I hope this helped x

Regards Georgie

Hope this helps x Please keep me in the loop if u gain any knowledge within this situation :)

Please let me know if your app updates I'm in a panic now, I feel like I've been robbed lol..

Same here! Paid $800 even called my bank it's gone through on their end but nothing on bundl can't even access chat. It's been over 24hours. Not feeling great about it

I paid $210 yesterday morning and it still isn't showing that it been received by bundll but it showing that its gone from my bank to bundll... that's 42 hours later and still not showing on app.... ???

Well I am greatful to know that this is a occuring problem for all of us in the past 48 hours, I'm hopeful for all that it balances out correctly soon or sadly I will be removing my card from the bundll app and closing down the account :'( I was becoming that desperate I considered applying for a job threw the Humm group to correct this issue myself because their customer support is shocking lol

Yes guys my repayment has finally got to bundll and shows. Please check your app. It looks like they are resolving the problem

Hey guys ring 1300858608 and press 5, I actually got to speak to someone.

They decided to post on Twitter that they're aware of the issue.

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Would be nice if they could sling a free snooze or two our way for all the stress this has caused.

At least they are owning the issue and making it public because otherwise their customers would continue to feel as though money has been stolen. Let's just hope we all see our funds credited.

Well they took out another $500 from my account because the previous payment went to a bundll team party which is where all the support members are now...

Good news it's only taken 5 days but my first payment that I made has finally reflected onto my bundll app, the second payment has not thus far, but all in all to say the least I no longer feel robbed lol

It’s happened to everyone, and no one can contact them

Yes I’ve emailed and they replied. Technical issue and working to resolve it. I think they’ve been hacked

I hope we the money back somehow. I only lost $40, feel really bad for people who lost way more than that.

Ok my repayment has been received and reflects in bundll hooray. Check yours. It looks like they have fixed the problem

No, not yet. I'll check in an hour or so.

Nothing yet.

Mine hasn't shown up either.

Latest message I got we've identified a technical issue impacting some bundll repayments and Snoozes made on Sunday & Monday. We are sorry for the inconvenience and we're working to sort it out ASAP. There is nothing you need to do. We will allocate payments, reverse any late fees and fix your account as quickly as possible. From the bundll team

I would also like to know what error 500 is because I haven’t been able to use my bundll card for any payments and whenever I try to add it to my apple wallet it won’t let me and that error shows up

same issue here, payment pending even after 1 day

Yes same here. I’ve just emailed them hopefully will get a response that way because their chat sucks

My payments have gone through ,,but still not showing on the app ,,,pay money and it doesn't get reflected on the account

I'm having the exact same issue and live chat never seems to have anyone available.

I’m having the same issue as well. Can’t get in touch with them either.

This is ridiculous

Yes very frustrating for a Pensioner have made 2 payments 1 on Sat and 1 on Sun showed pending yesterday Bank holiday in NSW but my bank has processed those payments today still not showing up in the app whats up Bundll do we have to go back to cash again ? people cant wait for 3-4 days to get a resolution.

Same issue as everyone else No payments have cleared on the app, yet the payment of $220 has been deducted from my bank account. Can't get in touch with anyone and the email option takes 24-48hrs to respond.RIDICULOUS

I have a bundll due tomorrow. Sceptical to make the repayment as I might not have the funds available to me to pay the bills that are connected to the card

Same ,,I paid one yesterday that was due today ,,,they didn't attempt to take it though ,thank goodness ,,don't wanna pay twice

Everyone email them

How long did it take for them to respond ?

I sent through an inquiry yesterday, then I rang and spoke to someone today who said technical issues. What is the email address you used EJH?

I only sent a complaint through the app then I got an email from them

Hello@bundll.com.au I made a repayment just Sunday and it’s finally reflecting in the app today.

I made my payments Monday so hopefully tomorrow it shows then.

Nope mine is now telling me I missed a payment ,,which I assure ,,I did not miss

Cannot contact them ,,the phone hangs up ,,live chats ends before it begins ,,,,VERY DISAPPOINTED CUSTOMER

I wanted to pay my account out and close it just before this began so now I am unsure but I am thinking I may because then anything they try to take after that will be theft. Read their FB page Alan. People are having hundreds taken from their bank accounts when they've already snoozed repayments. It seems that it is getting out of control and the people have no way of stopping it. I will be leaving no money in my bank account so they won't be able to take anything and then I will be seeking compensation for any bank fees I incur.

Mine sorted itself out lastnite ,,,they tried calling me aswell (I don't usually answer strange numbers )

This has happened to me also! And now one of my direct debits has failed.

Has your repayment come up on your bundll yet?

not yet...still pending after 1 day...looks like another user also faced the same issue today

Yes same with me

Guys I think bundll has resolved the issue

not for me

Not for me either.

Ok are you guys not getting message updates? So the latest message is as follows; we've identified a technical issue impacting some bundll repayments and Snoozes made on Sunday & Monday. We are sorry for the inconvenience and we're working to sort it out ASAP. There is nothing you need to do. We will allocate payments, reverse any late fees and fix your account as quickly as possible. From the bundll team

that's not the same as "BUndll has resolved the issue".and it really shouldn't take so much time to send that update and just shut chat off...if tomorrow there is a genuine problem, fraud etc. then I guess customers are left scratching their heads without support?

And another $485 was taken out of my card because it is repayment day.... ridiculous

Zooter, it is happening to everyone, hundreds of dollars being taken. It started as only being 2 days of payments now it is many more days of payments. I am concerned that is a fraud issue and people will have no way of getting their money back. I am wondering do Bundll even have a record of who has paid what since payments are not being recognised in individual accounts.

@zooter. You are right. Resolved my issue. My measly $100 repayment. I got ahead of myself. Sorry all. Big dollars going awol right now. I’m sure everyone will get fixed. Definitely put a damper on their already damp reputation as per product review.

Hey Estelle, thanks for reaching out. We have received your email. Looking forward to hearing from you. Bundll Team