Bunkers End Ladder Bunk

Very Happy – The team at Bunkers have been great. We are really happy with the bed, the quality of everything is excellent, and the instructions made assembly very easy. We did not experience any issues mentioned here about delays, everything was delivered on time. Show details ·  1

DO NOT purchase from Bunkers – Like others, I ordered a bed in July 2022, which is way over delivery time without any good explanation and NO communication. Customer service is not a one-way street where customers are constantly calling to obtain an update. I was told a few occasions that I would be called with an update on a particular date and never received a call -… Read more

appalling customer service! I have just obtained a refund and I am so glad. Bunkers was once a reputable brand, but unfortunately this is no longer the case. I do not want any apologies/sorry's from them. I just advise potential buyers to be aware!

Terrible service! LONG delays – I ordered a loft bed in July 2022 for my son’s birthday. I was aware it is a 16 week wait - however i am being told now they can’t guarantee delivery by Christmas. Unless i email the company - i hear NOTHING, no updates. I wish i read the reviews before ordering. Show details

CAN'T DELIVER PRODUCTS – We ordered a bunk bed (16/05/22) with full knowledge of the 8-12 week lead time, but we only needed the bed in >20 weeks, which allowed lots of time if the shipment was delayed. I had been in email contact with Bunkers before placing the order and before the 12 weeks were up to ensure everything was on track for delivery in the stated time frame. … Read more

Unfortunately, Bunkers NEVER reached out to inform us they had supply issues. After 20 weeks and me chasing them for an ETA, we have been told they cannot deliver Bunk beds at this time and cannot guarantee when that will change. The bed was for an Airbnb being refurbished, and we are now having to start trying to source a new bunk bed with limited time before guests arrive. Worth reading other past reviews. I'm sure many new customers have recently placed orders with Bunkers, and they can't be delivered. Ready disappointing!

Bunkers beds – Ordered in September 2021 with advice of an 'up to 16 week delay'. Assured numerous times end of January, when queried particular items to finish the build won't be til end of March, and now end of April. I accepted the $200 back in my pocket (for my patience perhaps) but I am seriously wondering if my order will ever arrive. The lack of… Read more

communication is just dreadful (small company etc, etc) but you have time to respond to the reviews. How can you continue to sell your product with any integrity? I really want what I ordered but give me something to make me think you actually will deliver a bed - very soon.

Great product – I too gave up waiting and checked on Facebook market place. In the end l bought one Bunkers loft bed for much cheaper. I look the quality of the bed but disappointed with the delayed service from Bunkers Show reply

Terrible customer service and delayed delivery – I ordered bunk beds in August and still haven't received them. The ETA changes each time I contact them without any apology or explanation. They are not proactive and communicative. I have to contact them every month and they are extremely rude each time. I have always worked in customer service and this is the first time I have ever written a review! I would strongly recommend taking your business elsewhere. Show details

Terrible customer service – I ordered, and paid for a loft bed in June and have still not received my purchase. Everyone understands the impact that COVID has had on shipments however every time I email the company for an ETA I receive a different excuse as to why the delivery is delayed. The company do not answer their phones and do not provide any information until asked.… Read more

I have ordered other things that have had to come from overseas, over the past 18 months and have had no issues so I’m not sure why this company is so different. Do not waste your money!!

Do not do business with this company. AVOID at all costs – Do not do business with this company, they took my money back in May and gave a Delivery time of 6 weeks, 5 months later i still dont have my items. After each expired deliver date I have asked for an updated ETA on delivery of my items, each time i have been told we are expecting a shipment next week and your items are on the container. I have… Read more

now been told my items will not be available until December 2021, there is no guarantee that this time line/commitment will be meet. Logistic and communication with this organization are non existent. I would not recommend Bunkers to anyone.

A little delayed on delivery due to covid but AMAZING product!! – I purchased a bed from bunkers in April, and although the delivery was a little slower than I had hoped for due to covid, the product is fantastic and well worth the wait. Simple assembly, sturdy build and feels like it will last a life time for the kids! Show details ·  1

Our bunk has finally arrived, and I'm so glad we waited – Our bunk arrived last week after a short delay. With all that's happening in the world today I didn't feel the delay was a deal breaker, and Bunkers kept us up to date the whole time. The disappointment of the wait was quickly forgotten however as soon as we assembled my sons new bunk bed. This is a serious piece of furniture, very high quality. You will not be disappointed once you receive your order! Show details ·  1

Avoid - calls not returned and promises broken, items now not even available after 21/2 months – Fast to take a deposit but 2 1/2 months later after constant chasing (they don't return calls) and broken promises on delivery (three times it was going to be on next week's truck) we get a call (after chasing again today) and are informed that what we ordered isn't available in the colour we wanted (it supposedly was last week when it was going… Read more

to be on this week's truck) and the shelves aren't available at all (again, it supposedly was last week when it was going to be on this week's truck). We are cancelling our order and can only recommend to avoid. We ordered in February and were assured that was fine for a delivery by May (for our daughter's birthday) - well we are going with someone else now

Bunkers - Queen double bunk bed - still await delivery – There are no Australian manufacturers that make Queen Double bunks - Bunkers make good quality beds. After viewing these bunks at a friends, I decided to make the leap. That was in February and at the time, they communicated that march was the timeframe for delivery given a large order book and Covid impacts. I was not concerned at the time as i… Read more

needed this in May for a AirBNB. Its now the middle of May and well into the AirBNB - with bookings already in place and i still await my bunks Despite many calls - none returned - including an escalation mail which I as was assured will be the best way to communicate - I have yet to hear from Bunkers. I did hear from their CEO in a general mail to all saying we will get to you - but no-one else has since communicated a timeframe or alternatives. It would be nice to get communicated to especially when you are months late - to maintain cred in the market - you should be communicating to your clients that have held fast and been patient.

Right now - I still await a delivery tinmeframe - despite many calls - it does seem that the build quality is good from what I have seen - but there is clear issues in the client services team and delivery operations.

I will update this review when the delivery is complete.

Don’t do it! Save yourself the headache! – I have been waiting six months for my order and once received, it was incorrect. They have since sent 4 more incorrect items and have not sent me what I need to complete the bed. Absolute incompetence. Will never buy from them again. Didn’t even want to give one star.  Show details

Misleading delivery price and timing – The site promised metro delivery for $95 however apparently my inner city location didn't count as metro (!) so delivery was over $200. The site promised a delivery date in March for February orders, however the last time I contacted them I was told to call again at the end of March for an April delivery date. Each time I have called them I have… Read more

had to wait on hold for over 15 minutes, or been told to call back again during office hours, even during the stated office hours. The communication has been pretty horrendous. I haven't received the product yet but I sincerely hope it's worth the effort I have taken to (hopefully) receive some (hopefully) good quality bunk beds. Although looking at the other reviews, I am wondering if I should just cancel the order and go to IKEA...

Bed severely delayed, refund not processed yet – There were very bad delays, due to the pandemic, and the bed we purchased last year has not arrived in February as promised. Instead, they said to wait until April. Requested a refund, but have not received it. Would not recommend buying anything from this site.  Show details

Hopelessly delayed and poor customer service - would never buy from them again – I cancelled my order after 4 month wait and no assurance of when or if I would receive the bed. Communications are opaque, non-committal and their client service is poor.  Show details

Very late and partial delivery – We ordered the beds in September with delivery in November 2020. We have in January 2021 received partial delivery, as Bunkers have by mistake separated our order , so we do not have the frame. We have now been waiting for frame for two weeks, and the date of delivery is still creeping and we still dont have the beds.  Show details

Customer service is severely lacking – I don't know if I like the bed or not because I haven't received it yet and have had to contact them twice to find out updates on my order and most recently have been put off until mid June. Show details

Terrible customer service – Have had to contact them to find out when My order will be ready. Was met to be April, then the end of April due to corona virus and now it possibly mid May. Can no longer click and collect the order and bunkers are not helping out with delivery costs now. *********** UP DATE ************** The beds finally arrived close to 4 months after… Read more

ordering (on a 1 month wait). The beds are amazing they are sturdy and well built. I am extremely happy with them and I would not hesitate in purchasing another bed from them. I would just be more aware on the wait time.

Not overly sturdy in queen size, but overall a good option for small homes/guest rooms – We have had our queen sized loft bunk for a few months now, and overall we're very happy with it. As other reviewers have mentioned, it does creak with a little provocation, but for general use it isn't a problem. I'm fairly sure the problem would be fixed with some wall brackets. Assembly was easy enough. I'm not convinced the pine frame will… Read more

last generations, but as a medium-term solution to a small house, it means I get to have a home office and a bedroom, so that's a win!

Proud owner of two Bunkers beds – First double bunk bed with storage drawers underneath bought in 2010, second single loft bed bought this year (2017). The quality is fabulous, made in Adelaide and shipped anywhere in Australia. These beds will be passed on through the generations. They don't make horrid squeaky noises when the children move and are the best space savers. Great customer service.  Show details

great quality – I have the side ladder midline bunks and they are fantastic and so sturdy. We got them second hand and they are still going strong after years of use. Very easy for my husband to assemble even without instructions as you only have to insert the screws and the nut is incorporated into the wood. So glad we got these instead of cheaper imports.  Show details

Flimsy and poorly made – The queen loft bed is poorly designed, needs external brackets and requires drilling of screw holes by the customer. Also the T-nut's are flimsy and are easily broken out. Avoid Bunkers loft beds at all costs.  Show details

Excellent Product And Customer Service – I found the purchase and delivery of this excellent product seamless. They are a little expensive but the quality makes them definitely worth it. I would highly recommend Bunkers Beds. Super sturdy, they look great and the combinations are endless. I wish we'd purchased one sooner but this one will last us a long time.

Much better than other bunks – We had looked around at many bunks on the market but chose this one because it was Australian made and could safely sleep an adult up on top (we also did a shake test on all the bunks we saw and they all wobbled from side to side). We did have a hiccup with quality initially but it was resolved quickly. Am very disappointed that although there… Read more

were pre-drilled holes in the side rails, there aren't any on the bunk frame where they are meant to go so you have to make the holes yourself and hope that you screw it in straight. Study construction and good choice of both timber colour and bolt colour Need to make own holes in the bunk frame and instructions are included for every product that Bunkers have so very general, not specific enough and can be confusing