461 questions from our users
I am about to book tickets to Japan. May I ask about cancellation protection insurance? If we buy this, can we cancell booking at no cost if one of us get covid-19？？
My advice - Book direct with an airline and use your credit card.
Been trying to get hold of BYO jet for weeks to use my credit. Have contacted the the airline who say my credit has been extended another year but cannot get hold of anyone at BYO.
Tried emailing. I’ve sat on the phone for at least 1.5 hours twice and a few more tries at different time of day no answer.
Does anyone know how to get hold of them?
I have called three times. The first was during the day and I waited 2.5 hours. They told me they need to liaise with the airline and would then call me back within 24 hours. After 30 hours and no ret...urned call, I called them again, this time waiting for over 2 hours. Once I was connected, they put me on hold and then cut me off. Frustratingly they didn’t call me back. The third time, I called at 3am in the morning and they answered straight away. Despite assurances that they would call me back today, I’m still waiting….
I booked to fly Business class to Europe in April 2020. The last I heard was October 2021. When they said they were busy and to wait. I would like to use a credit which I do not have to fly this July ...but cannot contact them. Should I send the Police to serve them a notice?
Have reached out via email again to another contact I found.
I’ve reported them to ACCC not heard anything back....I think they must have gone bust
My husband urgently needs his e-ticket to be sent to his email for a flight tomorrow morning his reference is BYO13640746, can someone help urgently
Hi, airline cancelled one of our flight on a connecting return flight. I have been contacting byojet customer support for 5 days now non-stop but not getting through as well as sending emails with out any response. Could you please contact me to re-arrange alternative flights?
why is BYOJet so bad?
Gift Card - https://home.byojet.com/en/swap-credit-for-vouchers
I have applied for my credit to be converted to a gift card using the link above. And it reads that:
Thank you for submitting a request to convert your credit. Please give us 7-10 business days to order your gift card with our partners. They will email the gift card to you directly.
I did this more than a month ago and have not received anything. Is this a scam? Just so frustrating that my credit has been held for over 2 years and I cannot even get anything back. HELP!!!
I have submitted an enquiry via email already. PLEASE HELP!!!!!
My flight was cancelled in 2020 due to COVID and a credit note was issued. Can I have a refund rather than credit note , as no one knows when we can travel overseas again, giving the situation with the pandemic hasn’t got any better.
hi I am looking at flying from Melbourne to the UK 27th Aug, return &th Jan 2022, you have a flight Cathay Pacific to Hong Kong, Hong Kong to Zurich to London return London, Vienna, Bangkok, Melbourne, is this itinery still on . best wishes Brian
I HAVE A CREDIT VOUCHER FROM BYOjet but am based in the UK and didn't realise that this was an Australian company. The byojet.co.uk website is not accessible and has an error message. How do I go about booking a flight using the voucher, or preferably now just get my money back?
good luck...been waiting 3 years...they are dogs
I cancelled a ticket on last may due to Covid, still not refund the amount. Any help?
I received a credit note from you back in March. Please advise how I can use this to rèbook my flights as it states on your Uk website you are no longer taking any calls or e mails. Please advise.
I’ve been trying to get through to BYOJet’s customer care team on +61 2 8103 2107 but I just get a message that “this number is not yet active”. Anyone had similar problems?
I got an email from you on 16/9/2020 and it says that you’re currently receiving 2000 refunds per week, and you’re processing them back to the customers. It also says that as soon as you receive my funds you will pass them back to my original form of payment.
I closed my credit card that actually was the original form of payment and I need to know what is my next step to get my funds back.
Your help is much appreciated.
Good morning, I have been extremely patient in waiting for my refund from my booking which was paid for in January. Flight was supposed to be May. Please can someone get back to me [email removed]
It depends on which airline your booking is with and there refund policy. Byojet will not answer emails so keep calling until you get someone to help, be calm but persistent. Ask for the da...
My booking was with Qantas and they have confirmed I am entitled to a full refund.
Which number can I call? There is no number from what i can see.
i have been trying to contact byo jet for the last 5 months to get a refund. on their refund page i select to give me a qoute for a refund, however they have issued me with a credit note which is of no use to me. i would like a refund. my flight was with etihad and i understand etihad has given refunds back to the travel agents.
I just keep calling and asking for a refund, no credit note. Luckily you are with Etihad and they are giving refunds. Byojet lodged my refund request on June 4 and got full refund last week...
After no response from byojet, I contacted the airline directly and dealt with them.
Received a credit voucher from BYOjet. Can this only be used for same airline company or any airline but I just need to book through BYOjet?
I have used your services many times. I have recommended you to many of my friends. Until before COVID your service and efficiency was remarkable.
All my previous flights and services were on time, very affordable and worth it. Thank you.
I have had a response from you regarding a refund that I need to wait another 12 weeks. That twelve weeks have expired.
Please help us as I have lost my job recently.
Thanks and good luck.
Hi my booking number 11520462 I want change my flight so plz help thanks I am in owarss so I have my owarss my phone nabar 0092342008267 plz call in July 24 thanks
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