Best Travel Agents & Booking Services

I would like to acknowledge Vicki W from Luxury Escapes travel agency’s Cruise Team for the outstanding service that she has provided to me over the… Read more

past two weeks. Due to unfortunate circumstances, I was required to cancel a cruise booking which was due to sail in ten days and was well outside Carnival Cruises refund policy timeframes. I contacted Vicki to cancel the cruise booking and based on compassionate grounds, Vicki submitted a request for a Future Cruise Credit (FCC) to Carnival as the cruise had been paid for in full. From the time that Vicki submitted the request on my behalf to receiving advice from Carnival on the outcome of their review process, Vicki always kept me updated on any developments and information that Carnival required to progress my request, in a very timely manner. Due to the efforts of Vicki, I was successful in receiving a FCC towards another Carnival cruise, which had a redemption period of 12 months. Vick’s experience and knowledge of the cruise industry is second to none, and her communication with me throughout the last two weeks was always very professional, polite and timely. I cannot recommend Vicki any more highly and I thank her very much for the outstanding service provided and the very successful outcome of my request. Eddie and Mary, Perth WA

⭐⭐⭐⭐⭐ I had a great experience with Isha while booking my flight tickets. She provided excellent customer service, was very helpful and friendly,… Read more

and made the whole booking process easy and stress-free. She was patient, professional, and answered all my questions clearly. Thank you so much, Isha, for your wonderful service. Highly recommended! ✈️

Brilliant heartfelt performance by Alex Warren, loved every minute of it

After Chongqing, Zhangjiajie was our next destination of our China trip. After a smooth train ride we arrived at Zhangjiajie where our Odynovo guide… Read more

Tracy welcomed us. During the transfer from the train station to the resort, we received a lot of valuable information about this scenic area and its history. Unfortunately, during the first day of our stay it was raining cats and dogs but our guide provided shoe covers so we could visit Tiamen Mountain without getting our feet soaking wet. The rest of our stay we enjoyed the sunny weather while visiting the Avatar mountains. For the transfer to Guilin, we had to leave very early but our guide accompanied us the station and handled the check-in. Again a wonderful episode of our China trip

We have just booked our second holiday this year with My Holiday. The booking this time was with Temira, we received amazing service from her, she… Read more

was efficient, professional, friendly and her communication is prompt and concise. I will keep recommending My Holiday to others. Thank you Temira

If I could do zero I would. I found the agent pushy ringing multiple times a day. I ended up having to block the number. It has turned me off using flybuys travel

Grace was very thorough, patient and clear. She answered all my questions and explained everything about my booking in a clear, friendly supportive manner. Thank you Grace Show details

We had a lovely few days in Beijing. Our guide, Jason, was great at getting us around, answering all our questions and being really accomodating in… Read more

catering to our interests. Great recommendations for extra activities. Would highly recommend! Itinerary put together by China Highlights was nice mix of cultural visits and relaxing time. Hotel was great too! A good booking experience and good value for money.

It was a grocery run, and a horribly overpriced one. Don’t be fooled by the cuteness of “mystery picnic” or any sense of a scavenger hunt. It was… Read more

nothing more than a glorified grocery run, with the dumbest route designed to get you away from any nice scenery, and the opportunities for the participating vendors to upsell you.

The locations:

We had 4 stops in our picnic experience. 2 had water views and the other 2 were just 60 minutes horrific drive on the motorway.

And we are central coast locals! We could have had much nicer food items, for a quarter of the price, in less than one tenth of the driving time.

The value: The items we collected included: 1 piece of bakery made ciabatta, 2 scoops of ice cream, 1 small piece of cheese, 1 small antipasto box, 1 bag of crisps and 2 can of coke. The total value of these were barely $50.

A $160 price tag for these items could possibly be tolerated if it was put in a nicely arranged basket, in a convenient location. But no, you need to prepare everything yourself, cooler bag, cutlery, glasses, everything. And you were sent on a stupid drive away from any nice scenery and one hour on the motorway to opposite directions.

If you are locals, do yourself a favour and just pop into your own favorite grocery store.

If you are tourists, save yourself the stupid drive and go see something nice the central coast has to offer.

Service is important to me. Clean Cruising provided quality service. The consultant I mostly dealt with, Samantha, was outstanding. Show details

Very helpful and understanding.Must recommended if you want a smooth experience with booking your tickets Show details

Just came back in August from the 2 for 1 Vietnam tour - our tour guide Gnoc was very passionate, knowledgeable and generous. Accomodation was… Read more

wonderful. So much food it was almost like a foodie tour. The tour was very busy - not a lot of down time unless you decide on the day you’re not going to do the days activities. We did everything. North Vietnam is build high and there were lots of stairs everywhere. On this tour there are 2 very long hikes which were great and very interesting with beautiful scenery but if you can’t walk far I would avoid and stay at the hotel. A lot of walking on this tour and we should have taken advantage of the Vietnamese uber more in our down time. Overall a great tour and would recommend. We were kept very well informed before we left and had no problems on the tour.

Cannot recommend Travel Online enough! They are so easy to deal with - communication was a breeze. Show details

Beautiful views, friendly hosts, comfortable accommodations. I'd highly recommend a stay here.

As per usual practice I was advised that 2 email reminders would be sent to me 21 and 10 days prior to the final payment due date advising payment… Read more

options and a link to avoid credit card fees but this was never done. When I chased it up the day before final payment was due I was told their system wasn't working and I had to organise my own transfer. If I hadn't chased it up Cruise Guru wouldn't have contacted me to advise of this situation and I would have automatically been charged credit card fees without my authorisation. I was also very disappointed when refused to be transferred to Qantas Cruise Guru which I know is possible as it has been done before.

I havent used my booking yet but the process and payment has been super simple so far.

Be very cautious dealing with Global Work & Travel. What stood out wasn’t just one issue, but how GWT's process is structured - all the risk sits… Read more

with the customer.

Things can move very quickly from an initial enquiry to paying a deposit, even while important points are still not fully clear, such as eligibility, conditions that need to be met, and exactly what you’re committing to. It’s easy to get caught up in the excitement and momentum, but at that point you’re being asked to pay before you really know if the service can go ahead.

The reality is that once you’ve paid a deposit, you don’t know how your circumstances might change. Visa outcomes, health issues, or life events can all affect whether you can proceed.

When that happens, this is where GWT’s approach causes the most stress. You can find yourself stuck with credits that aren’t actually usable in your situation, and no realistic way to get your money back. In practice, you end up out of pocket and carrying the financial risk.

Trying to resolve things afterwards is also difficult. It often turns into long back-and-forth communication with no clear outcome. Where there’s disagreement about what was said or agreed, there isn’t clear access to the underlying information needed to properly verify it, which makes it very hard to challenge their position.

Looking at other reviews, this doesn’t appear to be a one-off. A similar pattern comes up repeatedly. Once payment has been made, the incentive shifts and the risk sits with the customer, not the company. That naturally affects things like how suitable or well-aligned placements are.

The key takeaway is this:

- Don’t pay anything until you are completely clear on what exactly you’re getting and whether you can actually proceed. - Confirm eligibility and any conditions upfront - Get key details in writing, don’t rely on verbal conversations - Understand exactly how refunds, cancellations and credits work in practice - Question anything that isn’t clear - Most importantly, slow the process down

These programs are designed to feel exciting and time-sensitive, which makes it easy to commit quickly.

Take a step back and make sure everything is clear before any money changes hand, because once you’ve paid, you are the one carrying the risk.

Positives: OK value but this is negated by having to pay in full over a year before travelling. Visited most tourist spots and enjoyed learning… Read more

about the Vietnamese and Cambodian culture. (My review is NO reflection on this great cultural experience or the beautiful locals we met. It is purely about Holiday Max as a company). Food plentiful. Most guides great and all staff on cruise lovely.

Negatives:

Safety of passengers an issue. Berthing at times in very unsafe slippery muddy hilly areas with no boardwalk where we witnessed elderly and unstable mobility compromised people struggling to get down steep slippery rocky hills to board our boat on the Mekong river. I struggled myself and I am a fit 60-odd yr old. Staff tried to help as best they could but still lots of slipping and sliding. I have video footage to prove it. Many of these people refrained from other excursions due to this and one lady sustained an injury. Our guide at site said we "missed out" on the good berthing spot and "this is what happens in Cambodia". First come, first served and later boats run the gauntlet of safety v's danger. I tried to raise this with Holiday Max both on the tour and on phone when I returned home. On the boat, no help whatsoever from our guide who made a speech to us all about where we were, and how we should "Rememember that we are in Cambodia and things are different to Australia...." Head Office Holiday Max response was that no-one was available to talk to me or call me back unless I was making a booking but I could email??? I sent an email and got no reply!

We requested a double bed throughout our trip. The confirmation paperwork had single beds. We contacted head office and were advised this was rectified. Didn't happen. Slept in single beds the entire trip...It was all just too hard.

Don't expect to do itinerary tours as advertised. If others on the tour don't want to do it you may not visit the site. It was a show of hands situation on the bus. I have never experienced this before...it was confronting and scary to be honest. I was bullied because my husband and I wanted to do a scheduled itinerary item as a few others on the bus/tour had done it before (they disclosed this days later to us) and didn't want to do again and didn't want to wait in a queue. We had travelled to the site and were right outside! Not good enough HM!

Ha Long Bay was filthy and overowded with tourist boats. Our lovely guide said he was embarrassed. Again I have many photos. Also, not at all like ads on tv. Dull, dirty and bleak. The ads are very misleading. Not just Ha Long Bay but other places too, including visiting the floating markets. Nothing like the ad. The elephant tour/walk in the forest as advertised was never even mentioned!

Be prepared to tip generously...and often. We are generous tippers at the best of times but the pressure was definitely on.

I would NOT recommend Holiday Max, mainly due to a lack of duty of care to keep passengers safe and lack of communication and undersranding when I tried to talk to them re issues. Lowerish price trip definitely equals below average customer service and can result in a below average holiday experience overall. Note: As per Product Revoew protocol we delayed posting this review for a 14 days to give HM another opportunity to contact us which they chose not to do and review got published automatically

We cancelled our membership 7 years ago and they now want an annual payment again. It took quite some negotiation to leave after six years. It is now becoming aggrevating that they keep demanding annual renewal monies.

I’ve had such a great experience dealing with Emily Lewis. She was so lovely, helpful and prompt with putting together my quote and answering any… Read more

questions. After dealing with a few other places, the difference in service was huge. Emily made the whole process so easy and stress-free. Highly recommend!

Thank you for you email and yes we had the most amazing trip. The food was next level delicious, I don't think we ever had a bad meal. Everything you… Read more

guys organised was near perfect, from the fights, to transfers to the accommodation was really good. The activities were great and we meet some wonderful people from all over the world. We are very happy that we got to do these great activities. The itinerary that was set up was very easy to understand and use. We are very grateful for the work you guys put in that gave us the opportunity to have the best holiday we have ever had, so again thank you. The premium economy fights are way more comfortable and way less strain on the body. The only thing is probably need a bit more luggage weight. We are looking forward to our next adventure within the next 2 - 3 years.

I booked an expensive tour but realised it was for the wrong date and had to cancel. I emailed straight away but their terms and conditions state… Read more

there is a 10% cancellation fee. Greg in the customer support team helped me with this promptly so I have gone from a disgruntled customer to a returning customer.

Please don't fall into the same trap as us. Our July 2025 booking and deposit (cruise, flights, accommodation for an October 2026 trip) led to an… Read more

invoice that clearly, boldly stated that payment of balance not required until June 2026. In January, the story changed. We were now required to pay a further deposit of $12000 immediately to secure our trip and, by the way, our flight costs had increased by a total of $4800 despite initial assurances that the quote definitely covered our requested flights. We cancelled in January (9 months ahead of planned trip) and were informed that a $1000 penalty would apply, and that the balance of our deposit would take up to 12 weeks to refund. This despite assurances from the actual cruise line, the airlines and the accommodation venue that any cancellation that far ahead would not, from them at least, require a penalty. We regard ecruising's approach to be classic bait-and-switch misleading advertising and have lodged a submission with the Australian Competition and Consumer Commission accordingly.

Muffz was responsive and helpful in resolving my issue with my ticketing. Thanks Muffz!! Show details

The tour was fantastic. The guide was brilliant. We would recommend Wendy Wu to anyone.

Booked Rainbow Beach and Kgari through Peterpans, epic trip highly recommend Show details

Amy was very excellent guide. Very knowledgeable and professional. Very well spoken in English. Local knowledge and pride in the city. Overall excellent experience! Show details

I had an excellent experience booking my holiday through ALDI Holidays, thanks to my consultant, Kylie Thessman. Kylie was highly professional from… Read more

start to finish and an absolute pleasure to deal with.

She was incredibly patient, responded to all of my questions quickly, and always went above and beyond to help organise every part of the trip. Nothing ever felt like too much trouble, and her attention to detail made the whole booking process smooth and stress-free.

I highly recommend ALDI Holidays, and especially Kylie, to anyone looking for outstanding customer service and a hassle-free holiday booking experience. Thank you for making the experience so easy!

Only inexperienced or naive travelers use these or Trivago. Both have been find millions for price fixing and dodgy practices. Booking.com is the only site I use because they are cheapest and most trustworthy.

Just so wonderful the level of service- after 6 years they managed to get a refund from the airline from a Covid flight cancellation without me having asked. Just incredible . Show details