Byron Bay Chopping Boards

Despite following all care instructions including applying the very expensive oil, my board has grown mould. I emailed the company who told me to sand it and keep using it. This is very disappointing - how would I know I removed all the mould!!? I bought these expensive boards as an apparently healthier option. Don’t buy them!

Absolutely Appalling Customer Service – NEVER BUY FROM HERE** PLEASE read this review. My experience with Australian Byron Bay Chopping Boards has left me absolutely disappointed and furious and compelled to warn others. I purchased three boards from this company after thorough research, believing that their reputation and customer satisfaction… Read more

policy would provide a great experience. I was proven to be wrong. Within two months of using one of the boards, it started growing mould—despite me meticulously following all of their care instructions. As someone with plenty of experience using wooden chopping boards, I know how to properly maintain them.

Naturally, I reached out via email for assistance, expecting some kind of professional solution. Instead, I was met with rudeness and blame from [Name Removed], who I assume is the owner. His responses were incredibly dismissive, including statements like, "I’m not sure what is happening in your kitchen" and claiming the board was “bashed up,” despite it being in perfect condition when I received it. He even had the audacity to say he had “never seen any board grow mould like that before.” I’m sorry, [Name Removed], but I’m not the problem here—the board you sold me is!

It was clear to me that this was a defective product, and all I wanted was a solution. Instead, [Name Removed] repeatedly tried to pin the fault on me and then, after I refuted his accusations, he completely ignored three of my emails politely asking for a follow up. What kind of business operates like this? I

This is where I am truly disappointed: I was genuinely excited about recommending these boards to my family—so much so that I even bought one for my mum. After this nightmare, I will NEVER purchase from them again, and I will warn everyone I know to stay far away.

If you’re looking for quality, honesty, and decent customer service, DO NOT buy from Australian Byron Bay Chopping Boards. Their refusal to acknowledge the defective nature of their product, paired with their appalling customer service, is unforgivable. Do yourself a favor and buy elsewhere.

I’ve shared the responses below so you can see the treatment which I received. I am so disappointed as I really enjoyed using these boards and carried out MONTHS of research. I’ve been using wooden boards for 5+ years and have NEVER seen this occur.

Fantastic sustainable and Aussie made chopping boards – I have been searching for chopping boards which are not only made in Australia but that don't contain any plastic and are eco friendly. I came across Byron Bay chopping boards and I am so HAPPY with not only their products but also their BRILLIANT customer service. The Camphor Laurel is just beautiful and each boards is so unique. I have… Read more

told so many people already about the company. Do yourself and nature a favour and buy a board or two.

Awesome Service ,Great Product – Hi, Just wanted to say what an awesome business it is to work with Simon is an amazing person! Top quality boards Had quite a few boards done from them now. Amazing Could't Recommend them enough.

The ideal gift – I ordered an engraved chopping board as a wedding gift and BBCB did a wonderful job at getting it to me in Sydney within the week using express postage. When I unwrapped the medium chopping board it smelt lovely, even my friends commented when they opened it. The engraving was great and the finish impressive. I'm very happy with my purchase. I… Read more

also appreciated the emails to say it was being prepared and posted. I would recommend you watch how you wrap it - wrapping paper doesn't cut it with the oil. I learnt the hard way, but two sheets of paper was a good short term solution :)

Love this chopping board with personalising – I had this chopping board engraved for my friends wedding and they loved it. I will definitely order again, Thank to the guys at Byron Bay chopping boards

Great product- BAD Service!!! – Major stuff around with postage, hence me having to go to a wedding without my gift (a chopping board). It finally showed up 3 days after the wedding with no help from the seller. Very disappointed as he was ever so helpful to make the sale happen but very dismissive when it came to sorting out the problem!! Just a shame to have such poor customer service skills for such talent with the beautiful wood & engraving!!