Kitchen Warehouse

I bought a product from them, which arrived quickly and was fine (without being amazing - an airfryer). They get stars for that. But subsequent to this, I have been absolutely inundated with SPAM marketing emails from them. 21 emails in 20 days. I have clicked the unsubscribe links numerous times over weeks and weeks, and raised a direct job via their contact form. I'm still receiving these emails today. For what is meant to be a legitimate business, they're not operating like one. Legally (in Australia) they have 5 days to comply with an opt-out request.

In my eyes, the sign of a strong company is not if everything goes off without a hitch, but more about how issues are dealt with - and I truly can't fault Kitchen Warehouse for having a friendly customer service rep, who was diligent in solving my grievances.

I was charged on website 3 times for same order I called them and they hang up on me saying they could not hear me fact they didn’t want to hear me really inappropriately managed. Lucky it went through Pay Pal who could sort it out. Will never ever purchase from them again!!! The order was for over $1000 also check your purchases and the prices they charge as they are expensive compared to other kitchen suppliers.

I went into the store to ask how I could fix a product I bought a year ago because it was wobbly with use and they replaced the product no worries at all. Kind and honourable to do this. I am very happy with such service. Always helpful and friendly staff to. Well done Kitchen Warehouse Moorabbin.

Bought an item, it was of poor quality, left a polite 1 star review and Kitchen Warehouse declined to publish. Don’t trust t product user ratings on their website - it appears only positive reviews will be published.

I ordered a series of products including a stone benchtop spray but on receipt the packing box was soaking wet. The spray leaks when squeezed in transit. I took the box back into a store front but they didn't have everything I wanted and advised they would send another shipment which did exactly the same thing. Spray bottles / liquids were not separated / in plastic so leaked everywhere again.

I tried mediation through ProductReview and Kitchen Warehouse committed to packaging separately and reshipping but a week or so later advised they had cancelled the order and had issued refund already.

Weeks later and still no refund, been outstanding six weeks now

I can use for making all kinds of foods from savoury to desert truly multitask, powerful engine , easy to clean

My order was unable to be completed at the Rockingham store on the day and was finalised by parcel delivery. I am totally happy with the delivery, quality of the product and the packaging to protect the contents.