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Reviews

(1,468)
(96)
(17)
(14)
(51)
  • Product Quality
    4.9 (242)
  • Return Claim MadeYes (15) · No (254)
  • Shipping
    4.7 (170)
  • Customer Service
    4.5 (26)

Reviewer Photos & Videos

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Quality products and timely service.

published

I have recently ordered thermos bottle and lunch box online for my daughter. They had frozen theme. Good pricing and timely delivery. Online process was simple and prompt notification were received.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

HB from M

HB from MSouth East Queensland, QLD

  • 4 reviews

Excellent service and products

published

Excellent service ordered dinner set unfortunately 3 plates where broken rang kitchen warehouse who promptly sent replacements for the broken plates
Been shopping with them for a while now and can honestly highly recommended the Kitchen Warehouse

Product Quality
Shipping
Return Claim MadeNo
Joss Morren

Joss MorrenPerth, WA

Quick, Easy & Great Prices!

published

I ordered my dinner set and some Gin glasses through kitchen warehouse. Website is easy to use, quality products at a great price, and most of all Fast delivery! Its a winner!

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Great website with great range

published

Have been on the lookout for Mason Cash bowls in Darwin, but with no luck. Found this website which has a great range and prices. Even kept updated on out of stock items by the lovely staff

Product Quality
Return Claim MadeNo
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review

Davis & Waddell Yogurt Maker

published

I have been very happy with my purchase of the Yogurt maker. I have been experimenting with different types of Yogurt and happy with the ease of it. Quite therapeutic really. I have always had great service from Kitchen Warehouse and very happy with the range of products that they stock, always timely delivery.

Return Claim MadeNo
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
sueinnarara

sueinnararaSouth East Queensland, QLD

  • 4 reviews

Very Helpful Staff

published

I had been trying to buy a certain item online for awhile but it always seemed to be out of stock. After making contact with Kitchen Warehouse direct was advised to speak to the closest store to me and see how they could help me. After a couple of calls they managed to track down the item for me and so I purchased it through North Lakes and within a few days it was in-store ready for me to collect. Unfortunately I don’t know the name of the staff member but she really demonstrated fantastic customer service when she helped me. Thank you.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Lakes
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1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Susmat

Susmat

  • 4 reviews

Lots of variety

published

KW online is great when you live in the country, not close to a physical store, though theses are great too and I have visited when I've been in the city. Lots of items to choose from, good sales regularly, goods shipped promptly and in good condition.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review

Silvana

SilvanaGreater Melbourne (Metropolitan), VIC

Bad customer service

published

Extremely disappointed with customer service at the Middleborough Rd store. Argumentative and do not want to listen to the customer. So you lose your receipt and not even consideration for an exchange when they clearly sell the product. I’m taking about something worth $19.95. Seriously it can’t be that hard.

Customer Service
Return Claim MadeYes
Store LocationMiddleborough Rd
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Upgrade of cutlery set - very happy!

published

Purchased 2x Stanley Rogers cutlery sets for our family and entertaining. I haven't often seen a set with 10 of each, and also wanted to avoid purchasing a set with cutleries I wouldn't use (ie. soup spoons). I loved the inclusion of good steak knives in this set which we do use often! High quality cutlery, it's not thin/bendable like other brands. Very quick delivery, great price and happy with my purchase. I would recommend this set for people looking to buy.

Product Quality
Shipping
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review

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Heather P

Heather PWide Bay-Burnett, QLD

Very happy with my purchase, good quality product

published

I have now used this company a few times on line and found them to be efficient and the goods arrive within a very good time. They sell quality goods and I have had no problems with them.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review

NRao

NRaoSouth East Queensland, QLD

Perfect glasses for every occasion

published

Bought Ocean Refreshing Moment Glasses alongwith my storage glass jars.
They are great glasses , good size ! Arrived promptly and are not very expensive. Highly recommend buying these stylish and usable glasses

Product Quality
Shipping
Return Claim MadeNo
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Denise

DeniseSouth East Queensland, QLD

Great service and products

published

I ordered 2 sets of Royal Doulton Pacific Plates 16cm. As usual your pricing was great and delivery time was very speedy. Would totally recommend purchasing from Kitchen Warehouse. A grade performance thank you.

Product Quality
Return Claim MadeNo
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review

rgee

rgeePerth, WA

  • 8 reviews

Great products and prices

published

I ordered a coffe perculator coffee grinder and cutlery set. All great quality and after applying discounts ended up spending half of what I budgeted. Everything arrived very quickly and in great condition

Product Quality
Shipping
Return Claim MadeNo
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
JMB

JMBGreater Melbourne (Metropolitan), VIC

Fantastic product and fantastic service

published

Ordered the Scanpan 10 piece pot set online,I found it to be alot cheaper than anywhere else,. Easy to navigate website, excellent communication and very quick delivery. I will shop with this company from now on and I have recommended it to all my friends

Product Quality
Shipping
Return Claim MadeNo
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Libby

LibbyBalwyn North

  • 2 reviews

Cake stand - fabulous

published

Attractive, sturdy and exactly as described in the online site. I wanted a cake stand for a variety of uses, but it needed to be completely flat, with no lip. I am delighted with this purchase.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review

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Tracey V.

Tracey V.Greater Melbourne (Outer), VIC

  • 3 reviews

Will definitely look here first from now on

published

Kitchen Warehouse had the best price for the juicer I wanted and when I let them know I needed urgently they sent it out immediately. Could not be happy with the service and the juicer is absolutely perfect!

Product Quality
Shipping
Return Claim MadeNo
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Lorraine

LorrainePeel, WA

Excellent shopping experience

published

Ordered saucepan set and cutlery set. Easy to order and pay for on line, delivery was timely and items arrived all in one piece. Would shop here again! Being able to order on line saved me time so thank you.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review

Excellent products & efficient delivery

published

Have ordered products online from Kitchen Warehouse a number of times and they have always been delivered within a couple of days. The quality of the products is always excellent. Great service.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review

Excellent Service

published

It was a very good experience shopping with Kitchen Warehouse Online Store and I was very happy with the time it took to get the products I ordered. Very happy customer. Thank you.

1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review

Ivan

IvanSydney, NSW

Great

published

Excellent service. Good variety of products, easy to buy, precise instructions and fast delivery. I already had two online shopping experiences at Kitchen Warehouse fully satisfactory and strongly recommend them.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Page 1 of 83

Questions & Answers

Belle

Belleasked

The photograph of the pan did not show correctly what I wanted and I would like to exchange the pan please

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Belle! You can send us an email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934, available Monday to Friday, 9am to 7pm AEST, and we'd be happy to assist or discuss this further.

jane_rowlands_

jane_rowlands_asked

As yet I still haven’t received my order. Was very disappointed as it was a Xmas present for my daughter.I ordered the yoghurt and ice cream maker on 9/12 and as of today 27/12 it still hasn’t arrived.Tracking said it should arrive 30/12

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Jane.

Thank you for your feedback.

Please contact us directly on 1800 332 934, we'd be happy to discuss this further over the phone.

Kind Regards,
Kitchen Warehouse

Kristine Johnson

Kristine Johnsonasked

Online Store

does Kitchen Wharehouse have any shops in Sydney preferably near Engadine

3 answers
Jo
Jo

Closest store is about an hour away in Penrith

Annie
Annie

I believe the only store in Sydney is located in Penrith. On line store was excellent to deal with

Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi Kristine,

Thank you for your enquiry. At this time we only have one store in NSW, in Penrith.

Kind Regards,
Kitchen Warehouse

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