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Kitchen Warehouse

Good shopping experience

I recently purchased a Magimix food processor on line usually I go to the shops however I thought I’d give it a go. I certainly will be doing this more I found the website easy to navigate and use. Thanks Kitchenware House.

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Love my new Smeg Coffee Machine

Ordered my new Smeg coffee machine from Kitchen Warehouse online and received it one week later. The service has been fantastic and i'm loving my new Coffee Machine. I will definitely be buying again from Kitchen Warehouse online - thanks Kitchen Warehouse

Product Quality
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Great Masterclass

Ice-Cream masterclass with Ben Ungermann was informative and entertaining. Not only did we receive ice cream instruction, but he included an entire dessert and some handy general (not dessert related) cooking tips as well. We walked away with a great recipe and an experience to remember. Thank you

Product Quality
Customer Service
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Broken website - refusing to fix.

Broken website.

On the orders page, there is a "View Order Details". This does not load on my browsers, neither in Linux nor in Windows 10.

I have reported this problem months ago, more than once, and been given conflicting answers.

Today I needed to see "View Order Details" to get some important information which I suspect may be there, and the page still does not load.

Maybe with this negative review, KitchenwareHouse will actually be motivated to fix their annoying website.

...

Products, delivery, and pricing are all satisfactory.

Their website however with their constant annoying pop up ads of what other people bought is distracting and annoying, so much so, that I cannot concentrate properly on what I want to buy.

As a result I have taken some of my business elsewhere.

Return Claim MadeNo

happy wife happy life

wife was over the moon on mothers day, wanted this mixer for years but could not afford it ,but Kitchen Warehouse made this possible. very well packed, very good product and quick delievery Thank you

Product Quality
Shipping
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1 comment
Hi, Wally. We are very glad to hear your wife liked the mixer you just purchased! Thank you for taking the time to leave us this review.  Kind Regards,  Kitchen Warehouse

My first choice for kitchen shopping

Kitchen Warehouse Online Store provides an amazing range of goods to choose from, the prices are highly competitive and the delivery of items has always been incredibly quick. I have recommended Kitchen warehouse to my friends.

Product Quality
Shipping
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1 comment
Hi, Lyn. We appreciate you taking the time to share this great review. Your positive feedback on our products and service is much appreciated! Kind Regards,  Kitchen Warehouse

Great Products - Great Prices

An amazing array of products at great prices. From the time I ordered, to the quick delivery of my product, everything was seamless. A pleasure to deal with. The product was great and does exactly what the ad says.

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1 comment
Hi, Tony D. Thank you for this great feedback. We count ourselves lucky for customers like you! Kind regards, Kitchen Warehouse

A Pleasure to Deal With

Great Prices Excellent Service. Totally Reliable. I have used a variety of online stores and they are by far the best.The availability of stock is good and the delivery is seamless.

Product Quality
Shipping
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1 comment
Hi, KB. Thank you for sharing this review with us. We hope to have you shop with us again soon! Kind regards Kitchen Warehouse

Great products, sales and prices

Love shopping with Kitchen Warehouse online - especially when they have sales and/or free delivery! Delivery is super fast and I've been absolutely delighted with the products I have purchased there - from food processor to vacuum sealer to knives and glasses.

Product Quality
Shipping
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1 comment
Hi, Sue! Thank you so much for taking the time to leave this excellent review.  We really appreciate your business. Kind regards, Kitchen Warehouse

Super sausage making workshop

This workshop was very informative and excellent, due to small numbers attending. The location was at the back of the shop and the presentation was not disturbed by other shoppers. Everyone could hear what was said and able to take notes. Thank you for the handout of recipes.

Customer Service
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1 comment
Hi, Liz! Thank you for sharing this great review. We are glad that you enjoy the workshop and we're looking forward for your attendance again! Kind regards, Kitchen Warehouse

Super site.

I haven't been to the physical store yet, but will soon go there to visit. But this online site is awesome, easy to use, great items, lots of things to do and see. Love it.

Product Quality
Return Claim MadeNo
1 comment
Hi, Saturn. Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear you enjoy using our website. Cheers! Kind regards, Kitchen Warehouse

this is really good

these aluminium trays are of the right size to fit all ovens and very handy. they are very easily cleaned and have actually bought some for my kids who also found them really handy

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1 comment
Hi, Anna! Thank you for your positive review, we are very glad to hear you are so pleased with the aluminum trays you have received!  Kind Regards,  Kitchen Warehouse

Pressure Cooker

Love Kitchen Warehouse and the ease of getting items delivered. Have wanted a pressure cooker for years so go this at the right price and a good quality cooker. Have used it once to do a rissotto and it worked a treat. Cant wait to use it for other meals.

Product Quality
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1 comment
Hi! We are very happy to hear you are so pleased with the pressure cooker you have purchased. We always love hearing the opinions of our valued customers, and I would like to thank you again for taking the time to provide us your feedback.  Kind Regards,  Kitchen Warehouse

Love It.

Love everything about my new pink kettle. Looks great in my kitchen, with matching toaster. The kettle boils quickly to make a beautiful hot cup of coffee. Perfect in every way.

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1 comment
Hi, Kate. Thank you for your positive review. We hope you continue to enjoy using your new kettle! Kind Regards,  Kitchen Warehouse

Excellent service as always !!

I always enjoy shopping with Kitchen Warehouse, they have excellent products at reasonable prices, they are knowledgeable, courteous and their service is always very, very good.

My latest online purchase was a Davis & Waddell Mezzaluna chopping knife for my sister's 60th birthday.

It was very well priced, came with a chopping board, arrived in plenty of time for the birthday, was well packed and my sister was delighted.

I actually have a similar knife myself but this one is much better, will be ordering one for me :)

Product Quality
Return Claim MadeNo
1 comment
Hi, Chris! Thank you for the great review! We’re so happy you loved the chopping knife. We can't wait to assist you again on your future purchases. Kind regards, Kitchen Warehouse

Terrific turn around from order to delivery

Shopping online Experience was easy however the online page needs a little work with a back button to return to where one was on specific pages and adding an up arrow as after a while of continually going back n forth one could easily confuse posts dealing with any queries on the phone excellent, delivery being prompt excellent,
product arrives with zero damages in a timely manner is excellent

Product Quality
Return Claim MadeNo
1 comment
Hi! Thank you for sharing this positive review with us as well as the feedback. Rest assured that we will use this to continue improving our services. We hope to have you shop with us again soon. Kind regards Kitchen Warehouse

Beautiful Egg Cups Maxwell and Wiliams

I bought 6 beautiful Egg cups from Kitchen Warehouse the communication was excellent and the Egg cups were Eggsellent nice and bright for the Kitchen and the kids
I would buy online again
Pamela

Product Quality
Shipping
Return Claim MadeNo
1 comment
Hi, Pamela! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer. Kind regards, Kitchen Warehouse

Just the right knife for the job!

My son loves his gift - a 25cm Victorinox Butchers Knife - just exactly what he needs to slice whole rumps. I am impressed with the ease of purchasing online and especially by the speedy delivery. I have made previous purchases from Kitchen Warehouse Online and all have been seamless experiences. Great service.
.

Product Quality
Return Claim MadeNo
1 comment
Hi, Shirley! Thank you for your positive review. We count ourselves lucky for customers like you. Kind regards, Kitchen Warehouse

wrong product delivered

ordered a seal for 7 pint namco magician. The seal did not fit.
after several phone calls (they are slow to answer phone)and emailing photos etc (2 hrs of my time later) they agreed to refund. that was about 1 week ago money still not received the cash.
Annoying to get email to rate their service.

1 comment
Hi, Peter. Thank you for your feedback. Rest assured that we will use this to continue improving our services. If there's any thing we can assist you with, please don't hesitate to contact us. Kind regards, Kitchen Warehouse

Excellent pans

Have purchased other items online , excellent range of kitchen items and good brands.
Pricing is always good , from order to delivery is very quick .
I like checking your emails with all the discounted items so much to choose from.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Hi, Karen. We appreciate you taking the time to share this great review. Your positive feedback on our products and service is much appreciated! Kind Regards,  Kitchen Warehouse

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Questions & Answers

I have a Fagor Duo pressure cooker and require a rubber seal 27cm. Do you have replacements or could you please advise where I may be able to source one? Thank you, Regards Jill Wagg
No answers

I have bought 3 handle covers for this frypan but none were the right size!! I have only returned one, the third one I bought was a lodge brand (small) and according to information was suppose to be the right size! Do you stock the correct handle cover? I have purchased this frypan as a gift and I am keen to get the correct handle cover. Pam Smith
1 answer
Hi Pamela, Thank you for your email. Please contact us directly on 1800 332 934, we'd be happy to discuss this further over the phone. Kind Regards, Kitchen Warehouse

Do you have any microwaves (not convection) with left -hand opening door (ie. hinges on the right side of microwave?).
1 answer
Hi Wendy, Thank you for your enquiry. Unfortunately we do not stock larger kitchen appliances such as microwaves. We would recommend that you contact a retailer such as Harvey Norman or The Good Guys etc for more information. Kind Regards, Kitchen Warehouse

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