??!
1 photo
Kitchen Warehouse
4.8 from 2,067 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (622)
  • Return Claim MadeYes (34) · No (628)
  • Shipping
    4.7 (356)
  • Customer Service
    4.8 (155)
Previous
Next

Reviewer Photos & Videos

  • More
Jodi M.

Jodi M.Metropolitan Adelaide, SA

  • 3 reviews

Convenient, Compact & Stylish!

published

I love my new Tefal Ingenio stainless steel saucepan set. The compact styling and functionality of their design is fantastic. I love that I can use metal utensils while cooking, and the detachable handle is AMAZING! My pots and pans drawer is no longer a mess!

However, I found one drawback with my new set. Because of the removable handle design feature, it is impossible to have a sealed lid for doing absorption method rice, or simmering food with the lid on...trapping steam in is not possible. There is a gap in the rim of the lid to accommodate the clasp function of the handle and this cannot be avoided. Glad I kept one of my old, regular saucepans hey!

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Helen

HelenGreater Melbourne (Metropolitan), VIC

  • 2 reviews

This Is My 'Go To" Kitchenware Shop

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
See all answers
Gill

GillPerth, WA

Order missplaced or not activated

published

I palced an order 2 weeks ago and heard nothing back about dispatch, I decided to phone as it should have arrived by now. Discovered that the warehouse was never given the order and now I will have to wait for up to another 2 weeks for delivery. The lady on the phone was polite and said she will put the order through again for me, but could not expediate delivery, even though it was their fault.

Incentivised ReviewNo
Return Claim MadeNo
Kitchenware Shops

Find out how Kitchen Warehouse compares to other Kitchenware Shops

Know better, choose better.

Compare all

Faulty product, still no replacement, no refund 2 months later.

published
Incentivised ReviewNo
Return Claim MadeYes
Nancy

NancyPerth, WA

Stainless steel dish drying rack

published

The only thing that is good is it won’t mark my sink.It’s to big for the sink size and trying to stack it is terrible.The cheap plastic one I have had for years stacks well,this one is the worse thing in my kitchen.If it wasn’t so expensive I would throw it in the bin.Every thing even the chopping boards fall over no matter what way you put them.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMelville
See all answers
Georgie J.

Georgie J.South East Queensland, QLD

Best service ever!

published

Reasonable prices, super speedy shipping and arrived with a handwritten thank you card with a free sample. You don't get service like that any more! Will happily purchase from again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Sharen

SharenGreater Melbourne (Metropolitan), VIC

Fantastic service, great communication

published

I happened upon the physical store between Melbourne COVID lockdowns. When the 2nd hard lockdown occurred I turned to purchasing online as like many, I had more time to cook in general and especially bake. They have a range of biscuit/cookie/pastry cutting wheels; preserving jars of varying sizes and options. Ordering on line was easy, communication as to the status of the order was spot on, delivery timely even with one batch coming from Perth WA. The range of other products for the kitchen and table is extensive along with the price points. No hesitation in suggesting this a go to site to shop.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Karol

KarolGreater Melbourne (Metropolitan), VIC

Excellent service!

published

I have ordered many items online and I used the pick and collect service. I have got everything I bought on time.

Product Quality
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review

Simone H.

Simone H.Greater Melbourne (Metropolitan), VIC

Always reliable and good value products

published

I have bought a few different items online over many years and it has always been affordable and great value. Since CoVid brought us Click and Collect here in Melbourne, I am pleased to now know there is a store not far from me.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Kitchenware Shops

Find out how Kitchen Warehouse compares to other Kitchenware Shops

Know better, choose better.

Compare all
Julie

JulieGreater Melbourne (Outer), VIC

My go to website for kitchen items

published

I have ordered numerous items from Mobin spiceJars to Dutch ovens and pizza cutters etc. website easy to use, great selection of products and always arrive quickly. Have not been disappointed.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Saxons mum

Saxons mum

  • 3 reviews
  • 2 likes

Damaged goods

published

Ordered three pans ... on arrival the largest was badly dented. Took photographs no response so had to call to check they were received. Was told yes. Next day contacted to ask size of pan - thought that was obvious from the photographs and email. Provided the answer 72 hours later no response so ring again ... can’t do anything because it’s the customer service person dealing with the issue day off. So no action, no pan, no communication. First and last time.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Excellent beaters

published

Very happy with my online purchase of these beaters, nice and light and beat the eggs perfectly. The beaters are very easy to use.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review

Suefan

SuefanVictoria

Lovely light and easy to use frypan for crepes

published

Lovely light and easy to use, I love it and it makes the best crepes I have ever cooked, thanks!

Product Quality
Shipping
Return Claim MadeNo
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review

AmB

AmBPerth, WA

Find everything I need online

published

Literally find anything I need online, had collect twice in store they are so efficient and once even get ready at the same day I place the order in !

Product Quality
Return Claim MadeNo
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review

trompfy

trompfyGreater Melbourne (Outer), VIC

  • 191 reviews
  • 60 likes

The best utensil for your kitchen

published

On Tuesday 13th October 2020 I purchased a Nicer Dicer Fusion Smart for $34.95 so I could slice, dice, chop, julienne, shred, cube and quarter. They didn’t have the box, so they wrapped it in bubble wrap for me. This is for when I move into my own unit in September 2020.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Kitchenware Shops

Find out how Kitchen Warehouse compares to other Kitchenware Shops

Know better, choose better.

Compare all

Love this bread pan!!

published

I recently bought the Mondo Pro nonstick bread pan. The Website was so easy to use and it arrived very quickly. I couldn’t be happier with this pan, my bread comes out looking so good and it absolutely is non-stick. Will definitely be looking to Kitchen Warehouse for any future kitchen needs. Highly recommend them.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Donna

DonnaSouth East Queensland, QLD

  • 2 reviews

Brilliant service

published

I have placed 2 orders both over $100. From placing my online order, I received them within 4 days. Brilliant service. The online ordering process was so easy and straight forward and can’t say enough about the prompt delivery. My first orders with kitchen warehouse and certainly won’t be my last. I will be a regular customer from now on. An extremely happy customer.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Chris

ChrisGreater Melbourne (Metropolitan), VIC

So happy with my new glasses!

published

Loved the shape of the Krosno Prosecco glasses. The process of ‘Click and Collect’ was very efficient with the glasses being ready for pick up the following day after ordering online. I was so happy with them that I ordered another set the next day. Thank you Kitchen Warehouse staff for such an efficient process.

1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

The reviewer stated that an incentive was offered for this review

peter

peterCentral, SA

  • 3 reviews
  • 2 likes

what we wanted fast and the right price

published

We ordered 3 things , a bread bin with roll lid , stylish and well made , ravioli maker , have not used as yet but we both agree it is what we were looking for and very good price . We are pensioners and so the pennies are tight and the preserving funnel will help with our extra garden produce , thanks warehouse

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Helen SFeropoulos

Helen SFeropoulosGreater Melbourne (Inner), VIC

Exactly what I was looking for to replace my old one.

published

Ordered two oven trays for baking easy to clean. The cluck and collect very easy process, was able to collect in 2 hours. Staff very friendly and polite. Will definitely shop there again and I had also recommended them to my family and friends.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Kitchen Warehouse
Customer Service T.Kitchen Warehouse
Page 1 of 104

Questions & Answers

John d.

John d.asked

Online Store

I am interested on precision kitchen scales with bluetooth

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, John!

Thank you for getting in touch. You can send us email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934 from 9-5 Mon-Fri AWST and we'd be happy to assist you further.

Kind regards,
Kitchen Warehouse

Lydia M.

Lydia M.asked

Online Store

Do u have a commercial popcorn machine and at how much?

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Lydia! You can send us an email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934, available Monday to Friday, 9am to 7pm AEST, and we'd be happy to assist or discuss this further.

Julie G.

Julie G.asked

Kitchen Warehouse

I visited the Box Hill South Store and was disappointed that the salesman did not have much product knowledge. He was most short with me when I asked about the VIP programme. According to the email, I was to receive a discount on the purchase, this I did not receive. He failed to convince me that he understood the working of the VIP programme at all.

3 answers
Julie G.
Julie G.

Can you please explain the VIP programme to both the salesman and myself and explain as to why the s=discount was not honoured? Thank you.

Giuseppe Latina
Giuseppe Latina

You need to contact their Head office and speak to someone in regards to your enquiry

Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Julie.

Thank you for feedback. If you’re open to discussing this further, please call us at 1800 332 934 and we’ll be happy to assist. We’d greatly appreciate the opportunity to improve our services.

Kind regards,
Kitchen Warehouse

Get an answer from our members and Kitchen Warehouse representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.