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Kitchen Warehouse
4.7 from 2,253 reviews · View Statistics
See the Best Kitchenware Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    4.7 (776)
  • Return Claim MadeYes (63) · No (762)
  • Shipping
    4.6 (468)
  • Customer Service
    4.7 (174)
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Wonderful service

published

I bought an accessory for my Magimax. I asked a question via email and had a reply with in a day. The package was posted to NZ and arrived in my mailbox within 10 days of ordering. Great service.

  • Product Quality
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jmbau
jmbauMelbourne
  • 42 reviews
  • 22 likes

Efficient and effective

published

Have used this company online several times (again) over the last few months after moving to a new house in Vic and needing stuff to upgrade storage in the kitchen. Click Clack storage containers and slide out shelves have solved the problem of limited space, badly used.
Colour me happy. Each order has been carefully packed, and delivered with reasonable promptness - given AusPost is still somewhat slow.
Not a mistake, not a breakage, just good speedy service, and at a good price. It’s why I keep returning to this company first. With service and products like this, why would I go anywhere else?

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
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Disappointed
DisappointedSouth East Queensland, QLD

Frustrating returns situation for non-working appliance

published

I received an appliance that did not work. After many emails back and forward to receive a replacement, it appears I need to complain to the ACCC to get either a refund or replacement. I am appalled by their lack of customer service and would recommend against purchasing from them

I have spoken to Desiree and my money has been refunded.

  • Product Quality
  • Incentivised Review No
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Disappointed
Disappointed

I have called with no solution. I have tried to resolve this within your company for weeks. If there was an appropriate response, I would not be posting this review

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Impressed with ease and speed of service

published

Bought a sale item that caught my eye from an email. Online purchase was simple and straightforward. Chose delivery as was free shipping. Item was delivered within 2 days!

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
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Adam G.
Adam G.South East Queensland, QLD

Chassuer Cookware

published

The Bundall Kitchen Warehouse team are very helpful, thanks Ella for my new lasagna dish. Definitely be back again soon.

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Ross M.
Ross M.Canberra 2600, ACT

Poor delivery times, atrocious communications

published

Products are as advertised but the customer service is appalling. They don't answer emails or messages sent through their contact form. After 10 days of no delivery and no feedback, I tried twice to get an update. I literally had to open a dispute before they delivered the product. Which I guess makes them a single step above a scam site. Never again.

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Brilliant Products, Excellent Service!

published
  • Product Quality
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G K.
G K.Greater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 2 likes

Not Impressed.

published

Ordered 5 items online for instore pick up. Two of those items were damaged. I checked bag as I got into my car and found a good dent on the rim of cake pan that was bad enough to distort the shape. Salesperson exchanged for a good one, however I didn't check pizza trays properly as they were stacked. When I got home, the bottom one was missing it's paper packaging and was scratched all over. Feels like they were offloading their damaged goods on me. I will never buy online from this company again.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
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Lachlan H.
Lachlan H.Metropolitan Adelaide, SA

I've never seen a box so well packed

published

Ordered a cast iron grill plate and some whiskey glasses that were on clearance and could not be happier with the shipping. Came faster than expected, had fragile tape on the box and they packed the box full of brown paper and bubble wrap to make sure nothing moved around and broke during shipping. None of the smaller boxes inside even had a slight dent, very impressed and will definitely be shopping there again.

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Therese B.
Therese B.South East Queensland, QLD
  • 2 reviews
  • 1 like

Adds a touch of class

published

Looking for a bar cady found one in robina for $349.00. Went on line found it in your shop for $219.00! It is absolutely beautiful and served by a lovely young girl. Totally stoked with my purchase

  • Incentivised Review No
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Great service and good prices

published

ordered 12 inch pizza plates and a stainless steel olive oil container-- Excellent price for good quality items. Quick delivery as well

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Jennie H.
Jennie H.South-Eastern Region, NSW
  • 3 reviews

Exemplary Customer Service

published

Last year I purchased 3 induction fry pans from Kitchen Warehouse. Unfortunately one small pan recently developed a fault with the base buckling. From the minute I contacted Kitchen Warehouse I was treated with courtesy, kindness and understanding. They immediately offered to replace the pan and it was posted straight away and I received it only a matter of days later. What an absolute breath of fresh air to feel so comfortable and special when reporting a fault. (Not very common regrettably.) Thank you Kitchen Warehouse, in particular Ammee.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
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nikki
nikkiGreater Melbourne (Metropolitan), VIC
  • 12 reviews
  • 5 likes

Great products INSANE packaging

published

These guys really need to figure out packaging. I was just sent a slow cooker, inside a box, inside another box, inside another box. Each box had plastic or polystyrene packaging within. Absolutely unnecessary, a pain to get rid of but more importantly so environmentally damaging.

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Ladyandthetiger
LadyandthetigerSouth East Queensland, QLD
  • 42 reviews
  • 34 likes

Customer service was lack lustre

published

Asked them to price match however as the 2 items from the competition came to $90 and would have attracted a $8.95 shipping fee and the competition also has a $100 spend required for free shipping. My order with Kitchen Warehouse included other items which made my total order over $100 and eligible for free shipping. Kitchen warehouse refused to price match. Unfortunately the competitors did not sell the other 2 items I needed. Would not buy from these guys again.

  • Incentivised Review No
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Ladyandthetiger
Ladyandthetiger

Contacted Kitchen Warehouse today. Apparently all Desiree wanted to do was to “explain” why I was not eligible for the price match. Thanks for wasting even more of my time.

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Monique
MoniqueSydney, NSW
  • 4 reviews

Very efficient , good selection at great prices

published

I needed to return a product, as I misread the details online. I could do so easily in store, they were also able to advise on a more suitable product. The staff at Alexandria are always very helpful every time I visit.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeYes
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Questions & Answers

GAIL
GAILasked
Kitchen Warehouse

I have a lacast casserole that has metal filings in the base of the pan when washed. Will this stop or is there something else I need to do to it. I haven't cooked with it yet

1 answer
Kitchen Warehouse
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coco y.
coco y.asked
Online Store

Hi I have place an order online 23/09 but on the post office website shows the delivery is DELAYED what can I do now

No answers
Zac
Zacasked
Kitchen Warehouse

Why do you reply to all the negative comments with the same annoying vanilla comment? Why is it our job as customers to pester you and waste our time with your issues?

2 answers
Lyn
Lyn
Kitchen Warehouse
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