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Reviews

4.8

1,738 reviews
5
(1,549)
4
(101)
3
(18)
2
(15)
1
(55)
  • Product Quality
    4.9 (330)
  • Return Claim MadeYes (19) · No (335)
  • Shipping
    4.7 (227)
  • Customer Service
    4.5 (40)
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Nicile Taylor

Nicile TaylorGreater Melbourne (Inner), VIC

  • 15 reviews

Prompt delivery and resolution of a slight issue

published

I could not be happier. My delivery to semi-rural Victoria arrived quickly. Updates on my order were satisfyingly regular. I ordered a large, glass item which was chipped upon receipt, and this issue was resolved seamlessly. I have not GOT the replacement yet, but have 100% trust and faith that I will.
I found a specific item ... being a multi purpose cake dome, which I could not find elsewhere. It was reasonably priced and gorgeous!
I also purchased vegetable and salad tongs, and am thrilled with the price and quality.
Kitchen Warehouse is a fine leader in online shopping! I'll be back.
Good job KW.

Product Quality
Shipping
Return Claim MadeYes
Suzana

SuzanaCentral Highlands and Goldfields, VIC

No hassle shopping

published

Purchased the Edge Hand Mincer and Cuisinart Belgium Waffle Maker. Both arrived in a timely manner. My mum loves the mincer and the kids love the waffle maker. Always a breeze shopping online.
Thank you

Product Quality
Return Claim MadeNo
Connie S

Connie S

  • 3 reviews

Great customer service

published

Efficient speedy purchase and delivery even when many other stores were having major delays due to COVID-19. Small defect identified on delivery and a replacement was with me less than a week later. Very impressed.

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Perfect size bin, and functional features

published

This is the second time we have purchased from Kitchen Warehouse, we bought a dustbin EKO E-CUBE STEP CAN 30L. It fits just right in our small kitchen, easy to open and clean. I did a lot of research to find the right dustbin and then went searching for the best price. Kitchen Warehouse delivery service was very good especially considering the current situation.

Product Quality
Shipping
Return Claim MadeNo
Bubbles

BubblesGreater Melbourne (Metropolitan), VIC

Shredding cabbage made easy

published

Great for slicing veggies thin enough for fermenting. The machine is small enough to permenantly sit on my table. The dough hook is good for mixing up small batches for bread. I will be using this food processor for all my chopping & bread making needs.

Product Quality
Shipping
Return Claim MadeNo
Judy

JudyMurray Region, NSW

Saute pan

published

I brought the Awesome saute pan. It is the Best pan I have ever owned Can’t wait to get another one. Awesome service and received it by post so quick.

Product Quality
Shipping
Return Claim MadeNo
Mel

MelCentral Queensland, QLD

Great products at great prices

published

I purchased the set of 10 glass lock glass containers and absolutely love them. My shopping experience was straight forward and delivery was quite fast considering the current circumstances. I will definitely use this online store again as I've seen many products at great prices that I would like to purchase.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Simon D.

Simon D.South-Eastern Region, NSW

Great customer service

published

Goods were delivered damaged, and they were fantastic in replacing them for us, with a minimum of fuss (in COVID times). When they were out of the item we had ordered, they allowed us to choose a replacement, and waived the 99 cents extra fee. Strongly recommend!

Product Quality
Shipping
Return Claim MadeYes
Tali

TaliSouth East Queensland, QLD

Market Trolley

published

Bought my market trolley online, I always buy kitchenware from Kitchen Warehouse, their delivery is super fast and the packing really amazing, very safe and professionally packed. I recommend this store

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Fantastic service every time

published

Easy to use website with multiple payment options available. Great communication- confirmation of order, date of dispatch & expected delivery date. All items were delivered in the advised time frame and in perfect condition. I have used Kitchen Warehouse several times and found their service excellent and will be using them again.

Product Quality
Shipping
Return Claim MadeNo
Jeanette

JeanetteMERREDIN

  • 2 reviews

Essteele Per Vita 4pc Set W/ Saucepans & Steamer

published

Really happy with my purchase. Heavy and excellent quality pans. Even with postage being delayed at the moment with all the COVID 19 restrictions, my items still arrived in good time.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Janine

JanineWide Bay-Burnett, QLD

Convenient

published

I’m not usually an online shopper however I will say more than happy even when I needed help. My goods were here in half the time stated. Would I do again,yes

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Compared to other online experiences

published

KW get the gong for great service. Other providers fail to match up. They dispatched the orders (multiple) quickly and packed things well. The tracking showed me where they were at all times and althoulg one parcel took a long time to get to me, I dont think that was the stores fault. the products we chose have all been perfect. Will use again for sure.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Easy and super Fast!

published

Easy website to navigate, good clear information about products and all my orders have been delivered super fast! Given the competitive pricing I wouldn't hesitate to purchase from Kitchen Warehouse Online Store again!

Product Quality
Shipping
Return Claim MadeNo
Jay

JayPerth, WA

My content were lost

published

I bought 2 sharpening wetstone online, but they put them in a paper bag to delivery. So I received a empty parcel with a opened bag. Which is now shown delivered on Mypost...what a stupid retailer!

Product Quality
Shipping
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Bub

BubSouth East Queensland, QLD

  • 2 reviews

Crumpet rings are perfect.

published

I ordered 3 stainless crumpet rings (there were only 3 available at the time) then I checked again a couple of days later and I ordered another one. The delivery of both orders were very prompt and we have used them, the crumpets were delicious. Thank you and when we need other utensils I will be ordering from you again.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Juzzy

JuzzySouth East Queensland, QLD

  • 2 reviews

Love Kitchenaid

published

I am Very happy with my Kitchenaid hand mixer and happy with the special price. The delivery time from Kitchen Warehouse Online Store was also very efficient and on time.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Great quality and prompt service

published

Having broken my T-Pot was very happy to find the same one on Kitchen Warehouse at a reasonable price and with a quick turnaround from order to delivery, very happy.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Claire

ClaireSydney, NSW

Love Kitchen Warehouse

published

Recently brought Hug Mugs online. Excellent quality, quick delivery. Packaged nicely to get to you without breakage. Easy tracking. I love Kitchen Warehouse. Excellent quality products with great reasonable prices..

Product Quality
Shipping
Return Claim MadeNo
Robin

RobinSydney, NSW

  • 2 reviews

Product didn’t work but fully refunded

published

I purchased a wine bottle vacuum pump and annoyingly, the product plugs didn’t fit a wine bottle. The Kitchen Warehouse provided a full refund including shipping costs. Excellent client service.

Product Quality
Shipping
Return Claim MadeYes
Page 1 of 87

Questions & Answers

Connie Dick

Connie Dickasked

Kitchen Warehouse

I am looking for a replacement seal for the inside of my oven. It’s a schotts ceran brand

No answers
Belle

Belleasked

Kitchen Warehouse

The photograph of the pan did not show correctly what I wanted and I would like to exchange the pan please

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Belle! You can send us an email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934, available Monday to Friday, 9am to 7pm AEST, and we'd be happy to assist or discuss this further.

jane_rowlands_

jane_rowlands_asked

Kitchen Warehouse

As yet I still haven’t received my order. Was very disappointed as it was a Xmas present for my daughter.I ordered the yoghurt and ice cream maker on 9/12 and as of today 27/12 it still hasn’t arrived.Tracking said it should arrive 30/12

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Jane.

Thank you for your feedback.

Please contact us directly on 1800 332 934, we'd be happy to discuss this further over the phone.

Kind Regards,
Kitchen Warehouse

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