As of June 1, 2016, the Kitchenware Direct brand has been merged into the Kitchen Warehouse brand. Reviews posted here before this date may reflect the Kitchenware Direct brand.
Really good website
Quick delivery and really good products for good prices. I’ve ordered from this website a couple of times and I have never had any problems or disappointement. Definitely recommend it.
Great Tea Spoons
These are cheap and very functional..! Do the job well..!!! You can also get matching, knives, forks and dessert spoons and really well priced.! Will make a good 'cheap' cutlery set..!
Just love this site. Can buy absolutely everything online, stuff you didn't know you wanted or needed. Recommend it even just for something to fill in your time. You won't be disappointed.
Very good service and nice and quick hotline response.
Impressed by their good, nice and quick service, always and only go to this website if I need to buy anything. The hotline is quickly answered and responded. Good price too.
Wonderful new Scanpan frypans
I ordered 6 new Scanpan SS frypans as my old pans didn't work too well on my new induction cooktop. Very quick service and delivery, price much lower than I could purchase in a local (Hobart) store. Very easy site to negotiate.
Prompt delivery and excellent prices!
The online website was easy to navigate and the quality of the products and prices were excellent! I needed to have two of my orders resent due to broken glass but this problem was quickly handled with the friendly customer relations staff. I will definitely shop with Kitchen Warehouse again.
Customer service above expectation
I was looking for a replacement of my old funky meat tenderizer. Years of searching on the internet did not yield result...until I asked Kitchen Warehouse for help. Diligently, they did the research and informed me the item is no longer available in Australia, but they gave me the contact details of the USA company storing the last few items. I have purchased the beloved meat tenderizer, tanks to the exemplary customer service of Kitchen Warehouse people. Good to see this type of dedication to customer service. Thank you guys! George
Exactly what I wanted.
Easy no fuss quick service. It was actually faster than I had anticipated. Product description was accurate.As it was a knife I ordered packaging was a concern for me but it was securely packaged.
I will buy from Kitchen Warehouse again!
So happy with the prompt and reliable service. All of the products more than met my expectation. Very happy with this online shopping experience! I will be shopping with Kitchen Warehouse again.
Easy Shopping and great Service.
Such a big variety of quality stuff online. As many times before, the delivery was right on time and as always well packed and our two Scan Pans arrived intact. Already looking for my next purchase
Ordered 5th March Bormioli Rocco Fido Rubber Jar Gaskets Packet of 6 received 7th March.
Fantastic service. the gaskets fitted fine will be ordering more since these are the right size for our jars
Amazing access to a wide amount of variety.
Lookinh throught the website for a pasta maker for my sister was easy search bar and done. The best part was below the pasta maker was the variety of accessories to go with it with t he same brand. Having the accessories just there available was amazing and so easy. I loved it.
Both products are brilliant.
The Tefal frypan set is working great for us, the different sizes are perfect for doing a single poached egg or the largest one for a stirfry. We love the Avanti cups for our hot drinks, they are easy to hold, dont get hot and coffee looks so inviting.
The online shopping experience was so easy and the product arrived in quick time. Very happy!
The Tefal set that I bought is so convenient and such good quality. It's easy to store, has one handle for all the pans - just brilliant! I like the fact that it has one cooking lid and one handle. The other lids are just a bonus. One can cook, serve and store in the fridge or freezer. Love the convenience!
Product is wonderful!
This is my third purchase from the online store and I am extremely happy with my set of 3 Scanpan saucepans. The service was amazing - ordered on a Thursday afternoon, arrived 8.30am on Monday.
This is a recommendation for Kitchen Warehouse. I bought a set of kitchen scales online from them this week. They arrived today in a box marked "fragile", well packaged and surrounded in plastic airbags. Opened it up to discover that the weighing plate was badly bent and it had obviously been dropped before being packed and sent. Took a photo and sent it to them and received an email a few minutes later asking if I wanted a replacement or refund. I emailed back that I would like a replacement and requested an address to return the damaged scales. A few minutes later, they emailed to say another set of scales would arrive in a few days and to dispose of the damaged scales as I saw fit. Don't you just love it when businesses do the right thing by their customers?
Easy, quick and Hassel free
Was so easy to purchase and delivery was super fast! looking forward to my next purchase. I love the various options available and the fact that they are cheaper then anywhere else
Shopping at the new Box Hill store is such a pleasure. I have been in 3 times since it opened. The staff are so friendly & helpful. There is lots of stick to choose from & great special. Easy parking as well.
No help. I would have rated it zero stars if I could have
I have wasted the entire afternoon trying to sign up to workshops. Misleading advice was provided instore followed by IT glitches meaning I was unable to sign on online. The helpline was polite bit did not offer a course of action I felt I could follow.
My me favourite shop
I brought some items recently for myself and daughter as she is doing a baking course. I used click and collect. Blown away from the service and store. Awesome stuff and great staff.
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