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House

Reviews

2.5

366 reviews
5
(120)
4
(18)
3
(3)
2
(24)
1
(201)
  • Product Quality
    3.1 (169)
  • Return Claim MadeYes (90) · No (121)
  • Shipping
    2.3 (78)
  • Customer Service
    3.2 (48)
  • Warranty Claim MadeYes (31) · No (175)
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Avoid - no service

published

This company offers no service. I have patiently waited over 3 months for a refund for incorrect items sent, that weren't what I ordered. I understand current circumstances are difficult, but this is an excessive delay and communication is extremely limited and slow. I am not trying to put down staff, I don't know their work conditions, but I would never purchase from this company again. There are many other great businesses to support, avoid this one.

Warranty Claim MadeNo
Smoodge

SmoodgePerth, WA

  • 3 reviews

If only I could give 0 stars

published

It seems I was one of the lucky ones to actually receive my order, however there were 3 items missing. I went through the online/email contact option. 2 weeks later and 2 emails and I had not received a response. Tried to call, but no one answered. Finally decide to comment on a Facebook post, and low and behold, they send me a message! I supplied the requested order number, then crickets...... After this, I will not even purchase from any of their physical shop. Especially when they jack up the prices, so they can have massive "sales"

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

NEVER BUY FROM HERE

published

I spent $900 on this site buying items on two different orders. During the placement of the first order the website crashed, and the order never registered, yet the site took my money. I then made a second identical order, to avoid missing out on the products I ordered, which I got a confirmation for, though i still wanted to cancel/be refunded for the first. To rectify the issue, I have tried calling multiple times on multiple days, I’ve sent numerous emails- NOTHING. Nobody answers, nothing has been resolved. Never EVER buy from here. Absolute joke

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
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Bryan

BryanGreater Melbourne (Inner), VIC

Non existent service

published

Ordered an item for my wife and an item for my daughter at the same time. First item was 3 weeks before it arrived and it wasn't what I had ordered. Second item is still yet to arrive. Have sent numerous emails but have never once received a reply. Horrible online store with non existent customer service. Would never recommend anyone use this service.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Customer service appalling

published

Ordered an electric dual salt and pepper mill, worked for 30 seconds then stopped. Emailed asking about an exchange, received an auto generated email stating allow 5 business days to respond, seemed reasonable due to what's happening in the world at that moment, that was 4 weeks ago. Have tried follow-up emails and phone calls... no response at all. I only bought online because local House store had no stock and didn't know when they would receive them. Will never buy from House again.... they have no customer service at all...

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Toby

TobyGreater Melbourne (Inner), VIC

  • 3 reviews
  • 1 like

Missing and damaged items

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

Misleading and time wasters

published

Ordered ironing board, showing as available stock. 2 weeks later email arrives advising the item is not in stock and cancelled order. Just checked the web site - is still showing that the item is about to sell out in 3 hours and continuing misleading customers. 2 weeks to receive item not in stock notice is not acceptable. Would not place any orders on this website. I should have checked the reviews here first.

Return Claim MadeNo
Lda

LdaGreater Melbourne (Inner), VIC

Thank you, your service was amazing

published

Joel’s customer service was outstanding.
Once my email was actioned he solved the problem immediately
He was polite and professional
The only reason why I will shop at house again is because of him as I wasn’t happy at all with the process leading up to this.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
A.H.Zhang

A.H.ZhangSydney, NSW

  • 2 reviews
  • 1 like

Terrible services - no response to item not delivered

published

Order#67002205. I ordered 3 items, but only 2 were delivered. Item Baccarat Damashiro Sharpening Steel 20cm PCP-1028999 wasn't delivered. Tried many many many times to call, but always on hold forever only to be cut off, so could never get through. I raised a case or ticket #193060 to their website, but the case wasn't attended to. There is no customer service at all, and will never buy from them again. Wish I had read the reviews here before I made the purchase.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Misleading description of items; failure to deliver items and the company does not engage on returns

published

I purchased an item on the basis of the description on the website (that it was glass) but when it arrived it was made out of plastic. Zero response on returns requests emails or calls. As in - NOTHING - they don't respond to emails and do not pick up the phone! Additionally I did not receive one of my items but of course, I have been charged for it. Again, cannot get a response from them on the issue. House Online have removed both of my poor reviews from their website. This has been, without doubt, the most unsatisfactory online transaction I have ever had.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

Terrible service

published

I ordered a rug weeks ago but I never received it. I never even received a confirmation email when I purchased it, however I have been charged for the product. I’ve sent 4 emails with no reply and sat on hold for 25 mins only to be cut off without ever speaking to anyone. The customer service is absolutely appalling. I wish I read all the reviews before making the purchase, they all say the same thing. The website is a complete scam!! I just want my money back.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Dodgy! Don’t let them take your money!

published

Don’t order with them. You can’t take it back - they don’t answer and stores are not linked to them! Store staff are disgusted with their online service and told me also to follow up with a review as they’ve been swamped with angry customers. Broken glasses arrived without fragile sticker, items missing. Delivery 2 months late. Customer service does not pick up. Wasted hours on hold to only be disconnected when it finally reached max hold time. No response to emails. Appalling business.

simone

simoneGreater Melbourne (Outer), VIC

Reall bad service

published

Online order arrived within 3 days but the i received the incorrect product. 4 emails and several phone calls involving hours of hold time, i have not heard back from this company. Very disapointed, its not that hard to get back to someone.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Sell faulty goods, cant get issue resolved

published

Purchased online after the 2 of the same item they had in store were damaged, the online order also arrived damaged. Multiple calls and emails (both go unanswered) and I cannot get any resolution

Product Quality
John R.

John R.Central Highlands and Goldfields, VIC

Must of fired all of customer service department.

published

Useless trying to contact them regarding order, nothing, phone is useless has anyone ever managed to speak to someone, "Covid-19" difficulties, yeah right. Not hard to reply to an email. Just want my money back

Product Quality
Shipping
Warranty Claim MadeNo
Kitchenware Shops

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Rrt

RrtSydney, NSW

Returned item not refunded

published

I am a longtime buyer from this store and have never had an issue in the past. Recently ordered two similar cookware sets to compare quality, with the intention of returning one. After multiple attempted emails, I finally received an RA number and sent my item via AUS post. House have received my return, it’s been almost a month now and NOTHING has been credited back to my account. I’ve tried calling, but the line drops out after 20 minutes. Sent multiple emails and nothing.

This WAS a company and site I would buy from regularly. But this recent experience has me not wanting to buy again

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Sue

SueGreater Melbourne (Inner), VIC

Horrible service!

published

Have just come out of the House store and received horrible service. Seems to be a constant with this store and horrible customer service. They always make me feel like I'm wasting their time when all they are doing is gossiping with other staff. I've bought a few things from House and was always greeted with rude customer service, even at the counter when I'm paying.
I'll be spending my money elsewhere.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationParkmore Shopping Centre
Warranty Claim MadeNo
See all answers

Disgusting customer service, well can’t even call it that.

published

Placed an order on the 28th of June, on the 19th of JULY I finally attempted to contact them RE my order. You sit on hold for 30mins until it automatically hangs up on you, tried that 10+ times on different days. send online enquires and tried to go in store with no luck.
Had to lodge a dispute with consumer affairs to get a refund of my $500 cookware

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

Absolutely shocking service!

published

Horrible, unprofessional! Service absolutely disgusting, no communication, ignoring customers, no reply to enquiries/email/phone calls. They keep you on hold and around 20 minutes they hang up on you! Theiving, greedy a***holes! Using Covid as excuse! Many companies have delivered in 2-3 days. Pi** poor service. Never again. Pathetic!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Kasey

KaseySouth East Queensland, QLD

Absolutely disgusted

published

Worst online ordering system ever! You will receive a tracking number but they don't send the product to the post office! Waited 5 weeks and nothing. I knew something was up so I contacted aus post, they came back saying there was nothing waiting to be sent. After multiple emails and hours waiting on the phone I finally got through to be told there are no more cookers in stock and I would have to have a refund! To say I'm beyond annoyed is an absolute understatement. How this business is running is beyond me. I even took my complaint to the accc.

Page 1 of 19

Questions & Answers

Tmc

Tmcasked

Online store

Answer you customers!!!

No answers
Alexxxa

Alexxxaasked

House

Update: it's been 1 month now.. I received nothing from House: no knife set and no emails. Openpay said that they can't help with refunds, deal with merchant directly. What a joke... i will never use any afterpay services, because it's zero protection for buyer.
placed my order #66486148 almost 1 week ago... they didn't post anything and never reply to my emails... it was a gift for my friend.... is it a scam or something??? I hope at least to get my money back!

4 answers
Marianne
Marianne

I don’t think it’s a scam they’re just slack!! I paid by PayPal and have put a claim in through the resolution centre. I’ve had to escalate it cause they don’t even reply to them. They’re hopeless and shouldn’t be in business!!

Marianne
Marianne

Just a little tip, try contacting them via facebook messenger, they will take days to get back to you but it's better than nothing, i have tried calling them and waited on hold for an hour only to be disconnected, this happened to me twice!! fb messenger may be the way, also tried calling their stores and they know nothing and just tell you to call the useless customer service number!! They're maddening and I don't care what they have on offer they're not getting my business again,they have inconvenienced me to no end

Alexxxa
Alexxxa

Messaged them 1000 times on facebook... zero communication... I paid with openpay ... how to get my refund (((

Lee

Leeasked

House

It's been over 2 weeks since contacting consumer affairs, they can only help with urgent matters which is understandable.
But they have advised to take the matter to VCAT which I will be applying for in the coming days after iv read more into the proceedings of going to court.
I suggest anyone else reading to do the same

1 answer
Marianne
Marianne

Contact via Facebook messenger and if you paid by PayPal lodge a claim in their resolution centre and escalate it.

Get an answer from our members and House representatives

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