Reviewer Photos & Videos
A big thanks to House staff
I have been extremely impressed with two members of the House team. A big thank you to Joel (online service) for your professionalism and also to the Manager of House store at Southland. (I think Berushka.
You saved me from feeling frustrated.
Lifetime Warranty upheld!
Joel helped process through the replacement of a cast iron enamel pot that was damaged. I used this item all the time and loved it, so was great to have excellent customer service to back it up and honor its lifetime warranty. Thanks
Excellent customer service on warranty claim
I bought a frying pan set from House in January. In November, one broke apart into two pieces. I contacted the customer service team and Mary who assisted me was very helpful in my warranty claim. There was clear communication regarding the information they needed. Mary contacted the supplier and organised for a replacement to be sent to my home. Updates were provided throughout the process. Thank you, Mary.
Joel was very helpful and friendly when I had a query. Can’t fault communication and service.
Would definitely buy again for homewares for our new house.
Happy with service
Nezie was very helpful in replying to my emails promptly and having my issue resolved very quickly. Thank you great customer service
Great customer service. Clear communication and fast resolution of the complaint. Had a replacement for my faulty product with no questions. Thanks Joel
Cheeser ,an operator from global brands customer service , provided me with excellent service & help with an online order I needed to adjust, very friendly & easy to deal with, many thanks.
Sheila's customer service on a warranty enquiry.
I wrote to Global Retail Brands inquiring on a warranty replacement for a Baccarat knife. The set itself is an absolute dream to use, just noticed an imperfection on the carving knife.
Without a receipt, Sheila provided me with a solution, a simple proof of transaction in my credit card statement will be sufficient enough to proceed with the warranty claim
Excellent work, thank you for helping me on this. One very satisfied customer :)
Great Customer Service
I mistakenly ordered the wrong glasses one morning and realised later that afternoon. Jumped back online to order the correct ones, and called to see what could be done about the first order.
Chesser was super great and very friendly. He immediately followed up with the warehouse and sent me an update later that night advising confirmation should be received the following day. As promised, another email arrived the following morning with confirmation that the first order could be cancelled and refunded with an estimated timeframe.
Super happy, and looking forward to receiving my glasses! Thanks Chesser!
Misleading product information and terms of service
I purchased a ‘Royal Comfort Ergopedic Latex pocket Spring Firm Mattress Double’
from House on October 28th. On the House website the return process is stated as being éasy’ with the following being explained:
• If you change your mind or make an incorrect choice, we will give you a refund (excluding postage costs) within 30 days of purchase for unused products (returned in its original packaging).
With deliveries being delayed due to Covid, the mattress was not delivered until November 18th.. The mattress was packaged in a smallish box. On...the House website, the mattress was not advertised as a ‘mattress in a box’, it was advertised as a mattress with an original price of $1299, reduced to $379. I have concerns about the durability of the foam in these type of mattress products and if House had listed this product as being a mattress in a box on its website I would not have bought this product. I haven’t opened the box and on the day this mattress was delivered I contacted House on 1300 136 936. I was instructed to write to firstname.lastname@example.org. I did this on the 18th November. On 20th November I was told that House had sent the following email to their supplier: change of mind return not what she is expecting will send email to the supplier on how can the customer return the item
- Online store
- Verified customer
Very fast delivery
Ordered pet food online on Thursday and have it delivered on Sunday, and it was during the black friday sale! Happy customer and happy dog:)
Spoke to House Shiela who replaced product
I wrote to house about a frypan I wasnt happy with and spoke to Shiela. She was fantastic and replaced product without a hassle. GREAT CUSTOMER SERVICE
Chesser is the best!
Thanks Chesser for helping me with my query! Wonderful customer service and quickly resolved my problem. Appreciate you keeping my up to date with the process too!
great service fro Nezie xxx
a a item that was not to our satisfaction, Nezie resolved this with ease, Great Service , thanks Nezie
great range, easy to find
Service via Telephone
Thank you Chesser for your professional assistance. If not for your help, I would cease buying from House in future.
Beware of online ordering
I made an online purchase 2 weeks ago for a birthday present/party. I never received any Email confirmation which should have been the first red flag for me. Having contacted the company several times (with little to no response), they have been unable to locate my order and their Finance team "Can't find details on my payment" which has clearly been deducted from my PayPal account.
Do not purchase online, you'll have your money taken and see nothing for it.
One of the products l purchased was cracked. I spoke with Chesser, who was extremely helpful. He resolved my issue promptly whilst keeping me updated. Very impressed!
Chesser was very helpful over the phone and solved my problem quickly and efficiently. He followed up when he said he would and kept me updated.
I had to have two issues resolved, both of which were my own fault (incorrect orders), and Mary was quick and helpful to fix my problems!
Great after sales warranty service!
I was assisted by Jhoanna who was very quick to resolve my warranty claim. The quick issue resolution turnaround will definitely be a primary reason for my return as a customer. Thanks Jhoanna.
Questions & Answers
received a knife instead of a barmix ! Cannot get a answer from house . I have sent numerous emails . So dissatisfied . I also was supposed to get 25%discount as it was Black Friday but that was not deducted. My PayPal account has been charged abd the invoice clearly states a barmix ! But I have a knife! My niece is getting married next week abd it’s her wedding present . So frustrating and disappointing .
A week ago Fri I bought a set of saucepans. When will they be delivered to Melb
Answer you customers!!!
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