House

House

 Verified
House
3.5

1,150 reviews

PositivevsNegative
63% · 729404 · 35%
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Return Claim MadeYes · No
Product Quality
3.7
Shipping
3.6
Customer Service
2.9

Reviews

1,150 reviews
Emma
EmmaGreat Southern, WA
  Online store

Excellent service

Purchased cushions. One of them had faults in the material. On contacting a team member by the name of VANILYN, she was extremely helpful. Received a replacement cushion in no time. Thank you! for the great excellent service. Show details
Gary K
Gary KSouth-Eastern Region, NSW2 posts
  Online store

Customer service - going the extra distance

Had trouble with the Philips All-in-One Water Station (Gen II), but Sheila at House online was very helpful - I returned it as no cost and a replacement arrived within days. It works just fine. Show details
Fred Astare
Fred AstareAU4 posts
  Online store

Customer service

I had a gift card that I misplaced during COVID lockdown. I found it recently but noticed it expired 2 months ago. I called and spoke with Sheila to see if it could be extended. They provided a new gift card to equal value with a 3 year expiry. Exceeded my expectation. Thank you!!
L Rey
L Rey
  Online store

Great Customer Service from Victoria

Victoria promptly addressed my issue and arranged a replacement. Thank you!
chrissy
chrissy2 posts
  Online store

Prompt service

Excellent customer service with lovely, I had an issue with wrong product delivered and lovely came to the rescue! I’m a very customer
brownette05
brownette05
  Online store

Great customer service by Victoria

Excellent customer service by Victoria. Very happy with my experience highly recommend.
Margaret
Margaret
  Online store

Good Customer Service

I placed an order for a 6 Piece Cookware Set, which was lost by Australia Post and did not receive it.
Kareen who I was dealing with, did a great job by keeping me posted and in the end my purchase amount was refunded.
Divya Seshadri
Divya Seshadri
  Physical store

Amazing

Vanilyn was really helpful in addressing my query. Quick and effective response. Show details
Sally
SallySouth East Queensland, QLD2 posts
  Physical store

Le Connoisseur 20cm Chefs Knife

My 20cm Le Connoisseur Chefs Knife has nice even weight. Cuts through chicken breasts perfectly. I was very happy with how sharp it was when I got it out of the box. I even used it to dice up my lettuce not too heavy in my hand love the feel of the handle. Very easy to clean little bit of dishwashing liquid on your cloth and wipe the knife over once dry. I put mine back in the beautiful tin case that it was presented in. Show details
Aroha
ArohaSouth East Queensland, QLD
  Online store

House interaction

Simple to navigate store
Fabulous range of products
Quality is great
Quick delivery
Seamless return process
Great communication from Vanilyn
Respectful manner Show details
Paula
PaulaSouthwest, VIC
  Online store

Review of after service

I have to say the customer service is fantastic, Victoria was so professional and helpful when I had a problem with a motor on my pepper grinder and I have already received a replacement !! Thankyou so much Show details
Kathy McGiffen
Kathy McGiffenSydney, NSW12 posts
  Physical store

No cash - no customers

Couldn't buy a small item I needed because House are cashless.
Lost my business now until they accept cash Show details
Customer Service
Kitty L.
Kitty L.Greater Melbourne (Inner), VIC3 posts
  Online store

Baccarat 25 years warranty granted

I’ve purchased the Baccarat Stone Cookware Set 6 pieces back in 2017 and recently contacted House for warranty claim with online receipt and pictures proof of different degree of coating deterioration that affected the result of cooking.

Victoria was very helpful and quick in replying emails and I’ve received replacement of new pots and pan within 3 days! Highly efficient work performance and definitely happy with the warranty claim process and result.

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aleesecini
aleesecini
  Online store

Exceptional customer service

Sheila provided exceptional customer service when I needed to return an online order. She was incredibly patient and checked in every step of the way. Thank you so much Sheila! Show details
JOHNNY
JOHNNYSouth East Queensland, QLD
  Verified Online store

Great customer service by Sheila

Sheila was very helpful with my shipping address changes and sorted the issue at the first call. Outstanding customer service and thougthful. Thanks Show details

Questions & Answers

Goolu B.
Goolu B. · House

Wooden Acacia board with handle

Carole
Carole · Online store

I purchased through my PayPal account a Breville juice fountain cold XL juicer from your online store on 6/11/22, yet have received no confirmation of this from you and no details regarding delivery. Would you be good enough to confirm that this is in process please? Thank you. Carole Hutchinson.

Belinda R.
Belinda R. · House

Purchased online. Link in email to order to check status did not work. Bot on website said the goods were not available. The goods still show as being available to buy. Tried emailing and ringing numerous times. Beginning to wonder if this is a scam given my credit card has been billed. Next step is to contact the ACCC.

See all House questions

Details

Compare all House listings
CategoryOnline Shops, General Merchandise Shops and Kitchenware ShopsPhysical Shops, General Merchandise Shops and Kitchenware Shops
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $99
After Sales ServiceYesYes
Buy Now, Pay Later OptionsAfterPay, OpenPay and ZipPay / ZipMoneyAfterPay, OpenPay and ZipPay / ZipMoney
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