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House

Reviews

  • Product Quality
    3.4 (237)
  • Return Claim MadeYes (146) · No (153)
  • Shipping
    2.8 (117)
  • Customer Service
    3.3 (51)
  • Warranty Claim MadeYes (58) · No (235)
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Mary

MaryGreater Melbourne (Outer), VIC

A big thanks to House staff

published

I have been extremely impressed with two members of the House team. A big thank you to Joel (online service) for your professionalism and also to the Manager of House store at Southland. (I think Berushka.
You saved me from feeling frustrated.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo

Lifetime Warranty upheld!

published

Joel helped process through the replacement of a cast iron enamel pot that was damaged. I used this item all the time and loved it, so was great to have excellent customer service to back it up and honor its lifetime warranty. Thanks

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeYes
See all answers
Carmen

CarmenGreater Melbourne (Metropolitan), VIC

Excellent customer service on warranty claim

published

I bought a frying pan set from House in January. In November, one broke apart into two pieces. I contacted the customer service team and Mary who assisted me was very helpful in my warranty claim. There was clear communication regarding the information they needed. Mary contacted the supplier and organised for a replacement to be sent to my home. Updates were provided throughout the process. Thank you, Mary.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
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Excellent service

published

Joel was very helpful and friendly when I had a query. Can’t fault communication and service.
Would definitely buy again for homewares for our new house.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
S.Al

S.AlGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Happy with service

published

Nezie was very helpful in replying to my emails promptly and having my issue resolved very quickly. Thank you great customer service

Incentivised ReviewNo
Return Claim MadeYes

Perfect

published

Great customer service. Clear communication and fast resolution of the complaint. Had a replacement for my faulty product with no questions. Thanks Joel

Product Quality
Incentivised ReviewNo
Leigh

LeighVictoria

Customer service

published

Cheeser ,an operator from global brands customer service , provided me with excellent service & help with an online order I needed to adjust, very friendly & easy to deal with, many thanks.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Sheila's customer service on a warranty enquiry.

published

I wrote to Global Retail Brands inquiring on a warranty replacement for a Baccarat knife. The set itself is an absolute dream to use, just noticed an imperfection on the carving knife.

Without a receipt, Sheila provided me with a solution, a simple proof of transaction in my credit card statement will be sufficient enough to proceed with the warranty claim

Excellent work, thank you for helping me on this. One very satisfied customer :)

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
Jayde

JaydeGreater Melbourne (Outer), VIC

Great Customer Service

published

I mistakenly ordered the wrong glasses one morning and realised later that afternoon. Jumped back online to order the correct ones, and called to see what could be done about the first order.
Chesser was super great and very friendly. He immediately followed up with the warehouse and sent me an update later that night advising confirmation should be received the following day. As promised, another email arrived the following morning with confirmation that the first order could be cancelled and refunded with an estimated timeframe.

Super happy, and looking forward to receiving my glasses! Thanks Chesser!

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Kitchenware Shops

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akelmel

akelmelGreater Melbourne (Metropolitan), VIC

Misleading product information and terms of service

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
Jenny L.

Jenny L. Sydney, NSW

Very fast delivery

published

Ordered pet food online on Thursday and have it delivered on Sunday, and it was during the black friday sale! Happy customer and happy dog:)

Incentivised ReviewNo
Sally Scarone

Sally Scarone

  • 8 reviews
  • 7 likes

Spoke to House Shiela who replaced product

published

I wrote to house about a frypan I wasnt happy with and spoke to Shiela. She was fantastic and replaced product without a hassle. GREAT CUSTOMER SERVICE

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
Dot

DotGreater Melbourne (Outer), VIC

Chesser is the best!

published

Thanks Chesser for helping me with my query! Wonderful customer service and quickly resolved my problem. Appreciate you keeping my up to date with the process too!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Irene Cooper

Irene CooperGreater Melbourne (Outer), VIC

great service fro Nezie xxx

published

a a item that was not to our satisfaction, Nezie resolved this with ease, Great Service , thanks Nezie
great range, easy to find
very satiffied

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
J J

J J

  • 2 reviews

Service via Telephone

published

Thank you Chesser for your professional assistance. If not for your help, I would cease buying from House in future.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Kitchenware Shops

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JennyS

JennySSydney, NSW

Beware of online ordering

published

I made an online purchase 2 weeks ago for a birthday present/party. I never received any Email confirmation which should have been the first red flag for me. Having contacted the company several times (with little to no response), they have been unable to locate my order and their Finance team "Can't find details on my payment" which has clearly been deducted from my PayPal account.
Do not purchase online, you'll have your money taken and see nothing for it.

Product Quality
Incentivised ReviewNo
Warranty Claim MadeNo

Damaged goods

published

One of the products l purchased was cracked. I spoke with Chesser, who was extremely helpful. He resolved my issue promptly whilst keeping me updated. Very impressed!

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo

Problem solved

published

Chesser was very helpful over the phone and solved my problem quickly and efficiently. He followed up when he said he would and kept me updated.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Amy

AmyGreater Melbourne (Inner), VIC

  • 3 reviews

Excellent service

published

I had to have two issues resolved, both of which were my own fault (incorrect orders), and Mary was quick and helpful to fix my problems!

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Ruchindra Gunasekara

Ruchindra GunasekaraGreater Melbourne (Outer), VIC

Great after sales warranty service!

published

I was assisted by Jhoanna who was very quick to resolve my warranty claim. The quick issue resolution turnaround will definitely be a primary reason for my return as a customer. Thanks Jhoanna.

Incentivised ReviewNo
Page 1 of 25

Questions & Answers

Caroline

Carolineasked

Online store

received a knife instead of a barmix ! Cannot get a answer from house . I have sent numerous emails . So dissatisfied . I also was supposed to get 25%discount as it was Black Friday but that was not deducted. My PayPal account has been charged abd the invoice clearly states a barmix ! But I have a knife! My niece is getting married next week abd it’s her wedding present . So frustrating and disappointing .

1 answer
Caroline
Caroline

That should be no stars !

jane04

jane04asked

Online store

A week ago Fri I bought a set of saucepans. When will they be delivered to Melb

1 answer
jane04
jane04

Just would like to know how long

Tmc

Tmcasked

Online store

Answer you customers!!!

No answers

Get an answer from our members and House representatives

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