House

I am so impressed with the prompt service I received today from Angeli, she was patient and understanding. I had placed what I thought was Click and Collect order but somehow I did it as a delivery adding postage so requested a refund, which has been confirmed via email just now. Thanks again Angeli and House, amazing service. Show details ·  1

I placed an order online and received an item broken. The process to advise the company was very simple and I received are very prompt response that a replacement had been posted. I provided a photo of the damaged product and had no back and forth was immediately responded to and was provided excellent customer service by Sheen.

Would like to express my gratidute to Ryan for helping to solve my mistake efficiently. I was trying to do a pick and collect but the system proceed to delivery after I choose my payment method. But thank God, Ryan helped me to fix it in short period of time without me putting in too much effort, which make the whole experience very great and easy.

h2 hydro2 stainless steel travel cups from House stores – I bought 3 travel cups the past year, h2 hydro 2 brand from local House store. They keep liquids hot for hours and I love them, especially for work and in cold weather. However, the plastic tops wear away at the side from overuse, crack and break… Read more

when dropped. The cup is stainless steel and indestructible. I went back to the store where I bought it and showed them the fault. They told me they do not come with a warranty unfortunately, and they don't have replacement tops to purchase, which I would be happy to do. I went online and reported fault and was provided with a $20 gift voucher to replace cup, as a goodwill gesture. I did not have a receipt of purchase as I must've paid cash. I was satisfied with the prompt action and goodwill gesture. The company, HOUSE; should sell replacement tops methinks...

Bought a couple of Greenstone items and unfortunately one was slightly faulty. I contacted claims and Maryda was straight into it. She sent me some steps I had to take to make a claim, had it assessed and she arranged for a replacement item to be… Read more

sent. Done and dusted very quickly. I rarely make claims and was hesitant about this one but glad I did. Whole process was easy to navigate. Good result. Thanks Maryda.

Razelle was AMAZING. I received my order and one item was broken. Less than 5 minutes and it was all sorted. A new item on its way. Fantastic service and super easy process. Thanks heaps Razelle Show details

Overall a reasonable shopping experience however my concerns with a purchase of a cocktail shaker were not great. I purchased the 3 piece Barcraft set found here https://www.house.com.au/products/barcraft-3-piece-cocktail-set-500ml This shows a silver stainless shaker in all the pictures . I read after delivery hidden in the details that it is… Read more

black and brass, but every image shows silver (picture 1)

I asked about this on chat and was given the following response by [Name Removed] (I am only mentioning her name as it was requested at the end of chat) "We have made every effort to display the colors of our products that appear on our Site as accurately as possible. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate."

"If you have a moment, I would greatly appreciate it if you could share your experience by leaving a review on productreview.com.au, specifically mentioning my name, [Name Removed]."

As you can see in the second picture not only is the design different but the colour cannot be misrepresented in a monitor.

I can live with the wrong shaker, however being treated like an idiot by customer service was one step too far.

I found limited flexibility from House in solving this and will reconsider using them in the future

I had a gift card for Salt and Pepper which was still valid but the codes weren’t working since the company started to close down and come under the management of House. I reached out for support and the store representatives at Salt and Pepper’s final existing store front was rude and unhelpful, suggesting that the money would be lost because the… Read more

“company was no longer operating” - despite standing in a Salt an Pepper store and selling merchandise. I was very irritated with this representative who refused to offer any help and would not connect me to any form of management, saying that “they aren’t available to the public” and the store no longer existed.

I reached out via email and Mark helped me get a satisfactory resolution. He was a great source of relief throughout ensuing me that he would find a way to help us resolve the issue so that I would not be out money that was gifted to us for our engagement. I’m grateful to him and the other people involved in assisting us.

I’ve been using my Baccarat cookware set for over four years, and it has been a fantastic addition to my kitchen—durable, reliable, and beautifully designed. Recently, I encountered an issue where the handle on one of the glass lids broke due to a spot weld failure. I reached out to Baccarat’s customer service, expecting a lengthy process, but I… Read more

was blown away by their response. Razelle from the Baccarat team replied promptly, informing me that she was investigating the matter. Within just a few hours, she got back to me with the incredible news that they would replace the handle free of charge, even after four years of use! All she needed was my mailing address to send the replacement. This level of support for a product well beyond its warranty period is truly exceptional and speaks volumes about Baccarat’s commitment to customer satisfaction. A huge thank you to Razelle and the entire Baccarat team for their professionalism, efficiency, and genuine care. It’s rare to find a company that stands by their products with such outstanding service. I wholeheartedly recommend Baccarat to anyone looking for high-quality cookware backed by a company that truly values its customers. I’ll continue to be a loyal customer for years to come!

Maryda was extremely helpful with my query and made sure that I was happy with the outcome. Which I am and would recommend products from House. Thanks for your help! Show details

I had an excellent experience with the customer service team. From start to finish, they were friendly, professional, helpful, and went above and beyond to assist me. The service was outstanding, communication was excellent, and everything was handled quickly and efficiently. It’s refreshing to receive such a high level of customer care. I would highly recommend this company to anyone looking for great service. Five stars! Show details

Fantastic response from House, specifically Sheen. One of the product I bought was damaged and Sheen was quick to respond and replaced the damaged goods immediately. Great service!

I have recently been communicating with Mark over a warranty claim on a frypan. I have been so impressed with Mark, but also with the Baccarat warranty. It is rare today to have such a service that honours what they say and is so easy to do. This encourages me to keep buying Baccarat products. Show details

I had to deal with a couple of weeks of back-and-forth before receiving my replacement coffee machine, which was understandably frustrating. However, Ryan was fantastic throughout the process - always responsive, understanding, and helpful. The replacement will be sent within the next couple of days and I really appreciated Ryan’s communication and effort in getting it sorted.