Easy purchasing. Efficient dispatching order
I found it quite easy to purchase item needed for a Christmas present
I was very happy with the speed the order was processed and dispatchedI
I will definitely use this Company again
Beware: Do Not Purchase From House Online!
I purchased over a month ago three items for the first time on the House website - two of these items were electrical and unfortunately faulty. I rang a Local House store and was told I could not return the products as they do not sell electricals in their stores, but that I had to contact Global Brands. So I rang the number and explained that I wanted a refund on the two faulty products. They told me to email them and explain the fault. I was told that I didnt need to attach photos as it would be difficult to relay the fault through a phot...o, but that an explanation of the fault would suffice. I was also told that House would contact me soon regarding this matter. A week later, no email, no phone call, so I rang them again and was told that I needed to give it a couple more working days. So I left it for another week. Ive just rung them and have been told that nothing has been done yet and that my request must have slipped through the cracks. Then I was told to send photos or a video of the fault. By this time I was in a rage. Plus I was told that a refund depended on what the manufacturer of the products decided - whether it truly is faulty or not. This is outrageous! Pathetic and unprofessional- I will not be purchasing from this company again.
Customer Service by Joel = Amazing!
Joel was awesome when I contacted the store for a replacement saucepan and Joel was quick in finding the order, great communication, fast email replies and was able to organise a replacement pronto. Great service!
Online purchasing is fantastic, loved the specials. Unlucky to have one item missing on our delivery - Joel was amazing with quick follow up and dispatch of our item. Thank you!
Replacement of Faulty Items
Had the misfortune of receiving some faulty items after unboxing. Contacted House and dealt with Chloe who was fabulous in promptly assisting and rectifying the issue organising replacement after reviewing the photo's I was instructed to send. The item faults were an issue from the manufacturer and not House and thanks to Chloe my issue was resolved both politely and quickly.
Item broken on delivery - zero response
My online order arrived broken. Ive called and called their customer service line and emailed them several times too. No response. Went in store, refused exchange or refund. Poor customer service will never shop here again.
In store staff are Fantastic Customer service is crap wanting me to travels hrs for an exchange with a shop 15 mins away
Greenhills East Maitland store is fantastic
Global retails brands customer service is very unhelpful nd ride.. I brought a faulty product before the store remodel. Now I can't get a replacement unless i travel to a shop over 4 hr round trip away that has the product I'm after.
Very bad service
Terrible customer service... still waiting!
Placed order 25 Sept. all in stock shipped next day. One package lost in transit. Now been given the run around by cust.service... no delivery and still waiting for answers!
Excellent Customer Service
My shopping experience today Saturday 2nd Nov at House Midland WA was exceptional. Customer service by Tobi was friendly and extremely helpful. Tobi helped take the stress out of my Christmas Shopping with suggestion to my ideas of gifts and her product knowledge assisting me to make great choices for my gifts. I would like House to acknowledge Tobi as a valuable employee to your company
Melissa was very helpful in solving a problem and organising a replacement item. I had an item that was damaged during shipping and therefore not delivered.Customer service was very helpful.
Great customer service.
I would like to write about the great customer service. Stephanie gave me excellent solution for my problem. I was very happy with her service. I had a issues in store and contacted to the customer service and they handled it very smoothly which I'm very happy about.
The reviewer stated that an incentive was offered for this review
I had some trouble recently with a voucher, after speaking via email with Senthan it was shortly resolved. The process was very efficient, I wasnt left waiting for a response which I have had this trouble with previous companies. So it was nice to have a quick response. I have always enjoyed shopping at house and would highly recommend there customer service to anybody.
Excellent products and Excellent customer service
I purchased several items on line, they arrived quickly and were excellent quality. I also ordered a product as gift and unfortunately they received two so I had to return mine and Shannay made the process super easy. Its was simple, quick and cheap to return. I will definitely be using this online store again..100% satisfied.
Excellent customer service, site easy to navigate.
I bought some glass bowls online as their prices were the cheapest I could find. Unfortunately, one was damaged in transit. When I contacted House, the response was immediate and a refund was offered. The whole experience was very pleasant. Stephanie was really very helpful. Will shop again.
Exceptional customer service
A recent purchase of 2 Kitchen Aid mixers arrived minus their wire beaters but thanks to a dedicated customer service person (Shannay) all is sorted very efficiently. Very impressed. The products themselves are excellent & I have no hesitation in recommending them.
Happy that senthan was able to do a replacement for an iteam that was chipped so am happy with senthan the customer service but unfortunately then the replacement iteam have arrived it was damaged again in fact this time the damage was worst than before so not happy with that . Unfortunately the person that packed the iteam did not check about the faulty/ packed it secure enough. And the problem is they only have the iteam online not in-store.
Great customer service
Thanks very much for the fast and efficient customer service that I received from the online store. I received my replacement product within a week and am very happy. Thanks
Unfortunately for me I had a damaged article delivered. Melissa from Support at Global Retail Brands dealt with my complaint speedily and dealt with the issue immediately. Thanks Melissa, you're a gem!
Excellent Customer Service
Purchase a Rock Saute Pan on Saturday. Found a defect in lid on Monday and reported it, got reply on same day and a replacement ,under Warranty despatched on Wednesday. What great service.
Hassle free refund
I was extremely happy with the quick response received regarding my request for a full refund of my purchased product. Stephanie provided a full refund solely based on the reasons I provided without question.
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