Best Kitchenware Shops

I want to leave a review for the two delivery drivers that just dropped off our lounge. Although we were located up a flight of stairs they brought… Read more

great energy big smiles and a lot of laughs honestly made the whole purchasing process from freedom really feel Personal. Thanks, Junior and Nefi

I purchased a sandwich toaster online, but unfortunately it was larger than anticipated and therefore unsuitable. I requested a return/refund and the customer service I received from Mark was exceptional. I will continue to shop with Baccarat.

Bought the ceramic stackable pot and pan set from kitchen warehouse. Food gets stuck for 1 month of use and stains badly as seen in picture.… Read more

Detachable handle also melts away despite not being close to flame. Had to throw both out as the toxic plastic fumes filled my house.

Outstanding service. A response to my wife’s query was extremely prompt and a replacement for the faulty product was despatched within 2 days. 10/10

I have ordered from Kitchen Warehouse several times and have always found them to be excellent. On one occasion a dented pan arrived, and they… Read more

replaced it in record time with no arguments. The service was impressive. I’m very happy with them overall. My only criticism is that they send follow‑up review emails with clickable links. In this day and age that isn’t safe. Please consider a different method.

Why sell a BBQ in a 78kg box if you can't deliver it? Your lazy courier said he can't take it past the footpath. So how about declining orders to… Read more

apartments? And as per other reviews, a real poverty of information about when delivery was happening. Still using 1990s logistics software?

At the moment I have only being making inquiries. The staff have been so helpful thanks for all your advice Bryce.

I recently visited Robins Kitchen in Adelaide and received excellent service from Renee, who kindly went out of her way to show me the specific… Read more

products in which I was interested. I found exactly what I needed, and I genuinely believe that the quality of service I received assisted me in purchasing the items I required.

We had a fantastic experience with Soda Tap Australia from start to finish. The service, communication, and overall product quality are absolutely… Read more

top shelf.

Ordering was simple and straightforward, and delivery was impressively quick, especially considering the item was listed as being on backorder. That level of efficiency really stood out and set the tone for the whole experience.

Where things fell apart slightly was with the plumber they arranged for installation. Plumbing Bros Sunshine Coast initially came across brilliantly, with Andrew going out of his way to shuffle his schedule and fit us in before the Easter period, which we genuinely appreciated.

Unfortunately, that goodwill didn’t last long. Upon arrival, he took issue with there being no pre-drilled hole in the sink which, frankly, is a strange expectation given most sinks don’t come with a spare hole ready to go “just in case” you might want to add another tap down the track. He advised he would need to drill one and charge extra.

We advised that this was clearly included in the package (with only stone benchtops attracting an additional fee). Unfortunately, his response was dismissive and unprofessional, even going as far as waving the drill around while reluctantly agreeing not to charge. From that point on, his attitude noticeably shifted and made what should have been a straightforward install feel unnecessarily tense and uncomfortable.

While this reflects poorly on the installer, it’s not entirely separate from Soda Tap’s overall service, as they are the ones who engaged and recommended the contractor. There does need to be some accountability there, whether that’s in better vetting, clearer communication, or ensuring installers fully understand what is included in the packages they’re representing.

That said, Soda Tap Australia themselves were excellent throughout, and I wouldn’t hesitate to recommend them. If there were a 4.5-star option, that’s probably where this lands, but 4 stars doesn’t feel fair given how strong everything else was.

Awesome vases! I work for an interior company, and we’ve ordered them for our customers several times now. Our clients seem pretty happy with them.… Read more

They’ve always been quick to respond when we’ve needed support, and they also arranged a trade discount for us, which we really appreciated. Our orders around Australia have arrived pretty quickly, with free shipping, and we’ve had deliveries through both UPS and Australia Post. Shipping to Europe took a bit longer, especially to Greece, but that’s understandable, and we’re happy with the free shipping offered. So far everything has been pretty smooth. We did have one item arrive with a slight issue that looked like it had been damaged in transit, but they sent out a replacement without any hassle. Can’t complain so far. Everything else has been straightforward, we’ve found them fair and easy to deal with

I ordered Miyabi knife and received a faulty product. I contacted Arima immediately after receiving it and provided photos clearly showing the fault.… Read more

I initially requested an exchange and asked for instructions on how to return the item.

I was told the issue would be reviewed within 2 days. After that, I never received the return instructions or any proper resolution. I eventually requested a full refund, but I still received no response.

I also looked through other customer reviews and noticed that several other customers have reported similar issues with receiving faulty products and difficulties getting a response or resolution.

Very disappointing customer service. A faulty product can happen, but ignoring customers after they report the problem and request a refund is not acceptable.

I would not recommend Arima Homeware based on my experience.

Absolutely love the quilt & the blanket is unbelievably beautiful. Great quality on both.

Kenneth was polite and kept in contact through the process of getting my blender repaired. Thanks

First time buyer. Smooth, uncomplicated transaction. Packaged very well and super fast interstate delivery. Great piece for my kitchen and will def buy from again.

Our freezer shelves were delivered promptly and even prior to having paid - AMAZING!

Wouldn't waste your time with buying online from them, I purchased wrong wine glasses, cost $12 to have delivered. Cost nearly $50 send back for… Read more

exchange, more than the wine glasses cost. Were not helpful and did not care. I was hoping to purchase more of the complete set of right glasses, but will not buy here again, waste of money.

I love my coasters, I bought six and my house is quite old fashioned but adding pieces like the beautiful Terrazzo in inferno with two having my husband and my initials on them look fantastic and brings our kitchen into the 21st century.

Products are really good quality! And many thanks to Van for being great with customer support and helping me with the order.

Bought a trolley for my pizza oven, staff were very helpful and assisted me through the whole process, advised different options and set me up with exactly what I needed. Highly recommended to deal with and very well priced too!

Damaged product, arrived appearing faded/used - perhaps ex-demo or someone else’s return? Definitely not a new item. Will not allow refund as its bedding and no returns as per fine print. I wish I could give 0 stars.

Best Customer Service I have had to deal with for a warranty claim compared to other companies! My mixer was leaking and the staff were quick to… Read more

assist and organised a plumber to come out and fix it, free of charge. Very easy to speak to over the phone and straight forward!

Excellent addition to outdoor kitchen. I added the UltraDine MO-61 Inlay to my outdoor kitchen to complement a custom woodfire grill. The two cover… Read more

different cooking methods - the teppanyaki gives me precision and versatility, the woodfire gives me smoke and theatre. The MO-61 is well-built. 4mm German stainless steel, hand-finished. It feels like commercial equipment, not a consumer appliance. The compact size (610mm) fits perfectly in tight outdoor kitchen layouts without sacrificing cooking area. The ThermoFlex technology works as advertised. The plate forms a gentle concave shape when heated, keeping sauces and juices centred. When it cools, it flattens for easy cleaning. I've used it for breakfast cooking (eggs, bacon, hash browns), stir-fries, teppanyaki dishes, and quick weeknight meals. Heat distribution is even, temperature control is responsive, and it handles high-heat searing as well as gentle cooking. Cleaning is simple. Let it cool, wipe down with warm water and detergent. The flat surface when cool means no awkward angles or drip trays. The price point positions this as a premium option, but the build quality and performance justify it. This is a long-term investment. If you're serious about outdoor cooking and want a teppanyaki grill that matches the quality of the rest of your outdoor kitchen, this is worth considering. Would recommend to anyone building a quality outdoor kitchen.

Very disappointing service and product – I had a great experience with my first set of Cosmic Cookware and happily recommend to others. When it was time to add to my collection, I went… Read more

straight back to grab some more pans for my collection.

Sadly this new set (in the Cream) colour are incredibly different in quality. While my Truffle Grey colour looks as new desperate year long use, my Cream pan is ready for the bin after 2-3 months. Used on the same cooktop; with the same utensils; seasoning and cleaning the exact same way.

With literal sweat and tears I’ve managed to salvage probably 80% of the interior but the exterior is completely destroyed, colour damaged and stained.

I have provided the pictures and videos they requested. I have shown the comparison between the colours, showing that it is obviously a quality control issue. I’ve followed the instructions they provided as a fix for the staining - nothing works.

They are refusing replacement as ‘the 12 month warranty’ only covers the inside of the pan and despite acknowledging the discolouration, won’t do anything about it. I am removing my previous recommendations to friends and family and public social media pages, as I don’t feel the price (even heavily reduced as they are now) is worth it. A simple pan replacement would have given me good faith in the company, but they are refusing even this.

Please consider looking elsewhere.

Don't buy the Cooker King 32cm white Titanium wok pan. Inferior product quality. Only 5 uses, scratches every where even though handling with care,… Read more

no metal, no high heat. It's totally different from what they advertised, Titanium shield cladding, resist scratch, it's all lies. One star given because one of the staff in Box Hill trying to help to link the communication to the sales. They don't respond on any emails sent, useless, don't waste your money and time.

I cannot recommend Assefs highly enough. Their RM Williams boots are exceptionally priced. The Service is fantastic. I had an issue with a Sole and Kirsty managed a resolution immediately with no issues. Great company and people.

I received my Wattle & Wombat kettle on the 14th September 2026. While taking the kettle out of the packaging, I felt sharp metal on the handle,… Read more

after close inspection, I noticed not one, but, two protruding nails. Wattle & Wombat, you say you take pride in the quality of your products, but this is not high quality if the customer is going to get injured prior to using your product. Disappointed to say the least, as, I bought the product thinking it was Australian.

Bought two Pyrex Store It Bake N Serve 1L dishes. After a couple of uses, the lid edges snapped off. I never put them in the dishwasher so no warping… Read more

issue and never freeze contents so no freezer to microwave issues. They kindly replaced the first lid for me free off charge which was good but now the same thing has happened to the other two lids. Whilst the Pyrex dish is good the lids are useless so not leak proof anymore. Would not recommend

I had to replace and repair a part for a broken hideaway cistern. The parts were shipped quickly and when I had trouble with installation, Dean was… Read more

incredibly helpful and patient. He talked me through the whole complicated process, numerous times, until it worked! Thank you so much for helping to solve this tricky toilet problem. Verotti Bathroom Culture is highly recommended and I'll be in contact again as I have four more to sort out now. :) Thank you so much Dean.

Knives disappointing – Knives do not last first use and it broke on the blade near the handle

No customer service at all. Will not reply to emails or phone calls about faulty products. Do not use Rinkit in Australia.