Best Kitchenware Shops

Fantastic job with delivery. Thank you Junior and Nove. Love the sofa

Mary had been super helpful in assisting me with my refund process for the items I had accidentally purchased without realising the delivery timelines .

I recently had an absolutely fantastic customer support response from Maryda with a knife product that was replaced under warranty. After a few… Read more

initial inquiry and follow-up e-mails, Maryda was very professional and efficient in arranging a replacement for exactly the same knife as the one that had failed. Very impressed with the after sales customer service and warranty support. Very glad we bought a quality knife set from a reputable and very responsive company with representatives that are professional in delivering quality customer service. Thank you Baccarat! Thank you Maryda!

Bought the ceramic stackable pot and pan set from kitchen warehouse. Food gets stuck for 1 month of use and stains badly as seen in picture.… Read more

Detachable handle also melts away despite not being close to flame. Had to throw both out as the toxic plastic fumes filled my house.

Great store with fast postage Website easy to use and so was check out Love all the items i purchased Thank you

Why sell a BBQ in a 78kg box if you can't deliver it? Your lazy courier said he can't take it past the footpath. So how about declining orders to… Read more

apartments? And as per other reviews, a real poverty of information about when delivery was happening. Still using 1990s logistics software?

The order was easy to place. I was able to find the sizes I needed easily then selected the quantity required. My order was quickly shipped and… Read more

arrived well packaged and exactly as ordered. The quality of the products is why I keep going back. I highly recommend.

Had really good experience in dealing with Customer service team. Specially Mark assisted us and provided required support. Highly recommended.

I just want to say how satisfied I am with this fantastic company , I reached out with a problem with my item and promptly received a message to say… Read more

that a replacement item is on the way complimentary, no need for me to box up and return my faulty product! They have a wonderful range of quality decorative items …thank you Last Aristocrat

We had a fantastic experience with Soda Tap Australia from start to finish. The service, communication, and overall product quality are absolutely… Read more

top shelf.

Ordering was simple and straightforward, and delivery was impressively quick, especially considering the item was listed as being on backorder. That level of efficiency really stood out and set the tone for the whole experience.

Where things fell apart slightly was with the plumber they arranged for installation. Plumbing Bros Sunshine Coast initially came across brilliantly, with Andrew going out of his way to shuffle his schedule and fit us in before the Easter period, which we genuinely appreciated.

Unfortunately, that goodwill didn’t last long. Upon arrival, he took issue with there being no pre-drilled hole in the sink which, frankly, is a strange expectation given most sinks don’t come with a spare hole ready to go “just in case” you might want to add another tap down the track. He advised he would need to drill one and charge extra.

We advised that this was clearly included in the package (with only stone benchtops attracting an additional fee). Unfortunately, his response was dismissive and unprofessional, even going as far as waving the drill around while reluctantly agreeing not to charge. From that point on, his attitude noticeably shifted and made what should have been a straightforward install feel unnecessarily tense and uncomfortable.

While this reflects poorly on the installer, it’s not entirely separate from Soda Tap’s overall service, as they are the ones who engaged and recommended the contractor. There does need to be some accountability there, whether that’s in better vetting, clearer communication, or ensuring installers fully understand what is included in the packages they’re representing.

That said, Soda Tap Australia themselves were excellent throughout, and I wouldn’t hesitate to recommend them. If there were a 4.5-star option, that’s probably where this lands, but 4 stars doesn’t feel fair given how strong everything else was.

I ordered Miyabi knife and received a faulty product. I contacted Arima immediately after receiving it and provided photos clearly showing the fault.… Read more

I initially requested an exchange and asked for instructions on how to return the item.

I was told the issue would be reviewed within 2 days. After that, I never received the return instructions or any proper resolution. I eventually requested a full refund, but I still received no response.

I also looked through other customer reviews and noticed that several other customers have reported similar issues with receiving faulty products and difficulties getting a response or resolution.

Very disappointing customer service. A faulty product can happen, but ignoring customers after they report the problem and request a refund is not acceptable.

I would not recommend Arima Homeware based on my experience.

Product was true to size and description, in fact it's much better in colour and quality than I expected. Customer service was excellent, I ordered 2… Read more

off the same by mistake and was given a prompt refund. Also had a misunderstanding as to were my parcel had been left, the service team contacted the courier, and were able to give me the exact location within a couple of hours. Very happy.

Beware when ordering online Baccarat from House. I recently ordered a replacement item, but inadvertantly ordered the wrong size, which I noticed as… Read more

soon as I opened the box - I didnt even need to remove the internal packaging. The website promises easy refunds. However, when I enquired about exchanging to the size I needed (which was available), I was told that my only option was to pay return postage for a refund. I could then place a new order for the correct size. The purchase price was $32 + $15.90 for postage. To return the item would be another $15.90. I could then purchase a replacement item for a further $32 + another $15.90 postage. I was told that I could not exchage in store, because I had purchased the original item online. I was not about to spend THREE TIMES my original purchase price, so have since ordered via Amazon.

Very prompt and helpful assistance from Angeli. No hassle at all and everything was sorted with the first response.

First time buyer. Smooth, uncomplicated transaction. Packaged very well and super fast interstate delivery. Great piece for my kitchen and will def buy from again.

Our freezer shelves were delivered promptly and even prior to having paid - AMAZING!

I recently received a Bialetti Caffettiera as a birthday gift, only to discover upon opening the box that an essential component — the piece required… Read more

to load the coffee — was missing, rendering the entire product completely unusable.

As I did not have a receipt, given that the item was a gift, I explained my predicament to the in-store staff, hoping that a little common sense and understanding would prevail.

I was not seeking a refund or anything unreasonable, simply a replacement for what was clearly an incomplete product. I would have thought that a defective or incomplete item could be returned to the manufacturer through the retailer's usual processes.

Unfortunately, no such consideration was forthcoming, even though the item had been carefully wrapped in the their own paper.

What should have been a straightforward customer service matter became an unnecessarily disappointing experience. I found the lack of flexibility, understanding and willingness to assist particularly frustrating.

Retailers frequently express concern about customers moving towards online shopping, yet experiences such as this make it increasingly difficult to justify shopping in-store.

You would think that one of the greatest advantages of shopping in person should be the opportunity to speak with someone who can exercise a little discretion, offer practical assistance and provide genuine customer service. Not forthcoming. Mr Efficient supervisor approached the transaction with an official looking piece of paperwork. Why bother, when you are only going to decline the request anyway?

When that basic level of service is absent, one has to wonder what incentive remains to support traditional retail.

A little goodwill would have gone a long way. Instead, this experience has left me extremely disappointed.

Good luck folks, you can be the next DJ’s.

I love my coasters, I bought six and my house is quite old fashioned but adding pieces like the beautiful Terrazzo in inferno with two having my husband and my initials on them look fantastic and brings our kitchen into the 21st century.

Absolutely would recommend, I purchased 2 pots and had an issue with one, their response and the time of response was exceptional. We came to an… Read more

agreement and I received a percentage back instead of boxing and returning. Only issue was the percentage was on their new sale price not my purchase price, but still I was so impressed thought I'd leave a postive review. Also received a gift with the purchase of the pots

Bought a trolley for my pizza oven, staff were very helpful and assisted me through the whole process, advised different options and set me up with exactly what I needed. Highly recommended to deal with and very well priced too!

Well I order a potato musher age ago. I still have not received it? It would be about a month ago now? I'm hoping it still on it's way? I have look and look for an email and nothing.. Rosslyn Knott (perf Roz)

We had an issue with our Brodware toilet brush holder but the amazing customer service team and in particular Damaris was able to assist with a very quick and successful outcome.

Excellent addition to outdoor kitchen. I added the UltraDine MO-61 Inlay to my outdoor kitchen to complement a custom woodfire grill. The two cover… Read more

different cooking methods - the teppanyaki gives me precision and versatility, the woodfire gives me smoke and theatre. The MO-61 is well-built. 4mm German stainless steel, hand-finished. It feels like commercial equipment, not a consumer appliance. The compact size (610mm) fits perfectly in tight outdoor kitchen layouts without sacrificing cooking area. The ThermoFlex technology works as advertised. The plate forms a gentle concave shape when heated, keeping sauces and juices centred. When it cools, it flattens for easy cleaning. I've used it for breakfast cooking (eggs, bacon, hash browns), stir-fries, teppanyaki dishes, and quick weeknight meals. Heat distribution is even, temperature control is responsive, and it handles high-heat searing as well as gentle cooking. Cleaning is simple. Let it cool, wipe down with warm water and detergent. The flat surface when cool means no awkward angles or drip trays. The price point positions this as a premium option, but the build quality and performance justify it. This is a long-term investment. If you're serious about outdoor cooking and want a teppanyaki grill that matches the quality of the rest of your outdoor kitchen, this is worth considering. Would recommend to anyone building a quality outdoor kitchen.

Looks pretty but food sticks and its difficult to clean

Don't buy the Cooker King 32cm white Titanium wok pan. Inferior product quality. Only 5 uses, scratches every where even though handling with care,… Read more

no metal, no high heat. It's totally different from what they advertised, Titanium shield cladding, resist scratch, it's all lies. One star given because one of the staff in Box Hill trying to help to link the communication to the sales. They don't respond on any emails sent, useless, don't waste your money and time.

LOVE LOVE LOVE! Packaging was super cute but the cookware is amazing. I can’t remember the last time an egg slid around a pan with no effort and all the cookware heats evenly. Absolutely love it

I cannot recommend Assefs highly enough. Their RM Williams boots are exceptionally priced. The Service is fantastic. I had an issue with a Sole and Kirsty managed a resolution immediately with no issues. Great company and people.

Knives disappointing – Knives do not last first use and it broke on the blade near the handle

Bought two Pyrex Store It Bake N Serve 1L dishes. After a couple of uses, the lid edges snapped off. I never put them in the dishwasher so no warping… Read more

issue and never freeze contents so no freezer to microwave issues. They kindly replaced the first lid for me free off charge which was good but now the same thing has happened to the other two lids. Whilst the Pyrex dish is good the lids are useless so not leak proof anymore. Would not recommend

I had to replace and repair a part for a broken hideaway cistern. The parts were shipped quickly and when I had trouble with installation, Dean was… Read more

incredibly helpful and patient. He talked me through the whole complicated process, numerous times, until it worked! Thank you so much for helping to solve this tricky toilet problem. Verotti Bathroom Culture is highly recommended and I'll be in contact again as I have four more to sort out now. :) Thank you so much Dean.