Sold a faulty product, got a refund, support acted a bit odd though, and not very eco friendly.
I bought the "Essteele Per Vita Open French Skillet 28cm" and the copper on the outside had some nasty rust. It was found all around the exposed copper but pretty bad in one particular response. Their live chat can't handle returns so I emailed them and they responded the next day which isn't bad, it's a good response time.
At first they told me that I could clean it myself but what if the rust is not just on the surface? Not to mention it's not nice to tell a paying customer to fix a faulty product you sold them. They also said the rust likel... Read morey formed in transit but it took 4 days to get delivered to me, the packaging was dry, the pan was protected by two cardboard boxes, and it was in a plastic bag. Eventually I got a return label and 2 business days after it had been marked as returned by Australia Post I hadn't received a response from them and they never told me processing times prior to the return so I emailed them and let them know if in 5 business days the refund wasn't confirmed I would issue a charge back. They processed my refund shortly after. However their response was really really odd. They said they don't sell faulty products, but they just refunded me for a rusty pan they sold me, and then they said they never sell second hand products. The normal response would of been a simple apology. Other businesses have sold me faulty products, maybe there's a refund, or a replacement but it's not usually a big deal it happens. To flat out say you never sell faulty products is just dishonest as it's inevitable. They felt the need to tell me they don't sell second hand products despite the fact I never even implied let alone accused them of selling second hand products. Also they offer change of mind returns so do they just throw out products that could be completely usable?
Perfect shopping experience
I bought various items, including a beautiful 7.6 litre Essteele stockpot, a strainer, and stainless steel measuring cups. They were shipped promptly, and packaged perfectly. They have a fantastic range, and I'll be shopping there again.Show details
Great product excellent service from Everten and prompt delivery of items
We ordered Essteele per salute pots and then later ordered Essteele domani skillet with lid
very happy with both products heat and start cooking very quickly they also look good.
The service we received from Everten was excellent and items were delivered on time simply a very good result.
We ordered wine glasses which were the size and quality we had been looking for. They arrived speedily, extremely well packed and all intact. Your company was a pleasure to deal with, thank you.Show details
Order by email
It was very difficult to find an online store that anything but some form of “card” as payment. I sent so many emails to different companies without any viable help. But then I received an email reply from a lady at Everten and she was so helpful, and allowed me to pay by direct deposit. I emailed my order, paid a day or so later, and within a week, my order had arrived. The whole process was friendly and personable, I felt like I mattered, my needs mattered. While I never spoke to the lady on the phone, we did send many friendly emails to ensure my order was how I wanted it. I am so please, that I will order again and again when I need more kitchen an home items. My experience was wonderful!Show details
Assistance with faulty Scanpan pot lid
There was a fault on the Scanpan pot lid that I recently purchased. I called Everten & Janelle sorted out the issue for me straight away. Very happy with the service & I will be buying from Everten again.Show details
excellent customer service
Great range of products. Very easy to use website. great follow up. Quick delivery. Well-packed. Thank you!Show details
The Courier had lost my parcel however, I contacted Everten and Janelle M in the customer service team went above and beyond to track it down and I receive my parcel after the shipping company was no help and closed my inquiry.
Thank you I will definitely purchase from their website again. Great customer service
Superb customer service and beautiful products !
After recently receiving my order, I received incredibly helpful and professional customer service from Natasha from Everten.
One of the beautiful Mason Cash bowls I ordered had a damaged base ( the rest of the order was fine). This did not occur during transit as the whole order was extremely well packaged and safely stored in boxes.
Natasha went out of her way to rectify the problem, kept me updated with emails and replaced the bowl for me - I could not have been happier or more impressed with her level of attention.
Everten is clearly a wonderful company and I would most certainly order from them again.
Excellent in every way
Have been shopping with Everten periodically for a number of years now and never been disappointed.
Easy online ordering, great prices and VERY speedy delivery. On the one occasion where a digital timer was faulty, the refund process was professionally and speedily handled. HIGHLY RECOMMENDED!
Best Kitchenware Store
I have shopped with Everten for many years now and always find the best prices and great service.
Even if shipping fragile glasses, they always arrive safely as they are well packaged.
Great product and service, but!
Cannot go wrong with Lock 'n Lock however, the filling within the packaging was polystyrene pellets. We are required to flatten cardboard packaging for recycling which necessitates emptying the pellets. A better option would be smaller packaging together with brown paper filler.Show details
Absolutely loving shopping at Everten
I’ve shopped here half a dozen times and can’t fault their customer service. Any enquires have been dealt with promptly and deliveries have arrived extremely quickly and as instructed.
This has quickly become my go-to destination for all kitchen gear and their prices are usually some of the cheapest going around.
Not everything is always in stock but I’ve registered for the “notify me when back in stock” emails and it’s not normally too long until I get an email in my inbox.
Very happy customer!
Excellent after sales service support
Reported a faulty champagne stopper & this was readily credited. Very impressive.Show details
Love the product
Ordered coasters and placemats and am very happy with the service and delivery. Order process was simple and delivery fast. Love my purchase, suits my change of decor beautifully.Show details
Questions & Answers
Hi. I recently bought a large bread tin with a lid. It’s a Pullman one. I am having trouble putting the lid on and also removing it. Do you have any handy hints please? I love the bread I cook in the tin, but I need my husband round to do the lid. Thanks.
Thank you for contacting us.
I am sorry to hear that you are having issues with the lid of your Pullman loaf pan. So we can best assist you if you can kindly send through an email to firstname.lastname@example.org and include just a short video showing the issue occurring along with your order number we can assess whether we can provide some troubleshooting tips or if its a manufacturing fault and its best to organise a replacement.
Thank you and look forward to hearing from you.
Everten Love To Cook Team
Thank you. Now I feel silly as my husband has fiddled with it and I can now slide the top off and on with ease. Thanks for the help. I will contact you if I have anymore problems.
You are welcome and no problem at all. The USA Pan Pullman loaf pan bakes the most delicious bread so we hope you enjoy baking! If you do need any further assistance please reach out to us and we'd be happy to help.
Have a lovely day.
Everten Love To Cook Team
Why am I unable to trace the order for my knives I have paid for? why do you blame a virus for your slow service now? will never deal with everten again,this is my second attempt for buying goods from you and disappointed every time!
Hi Bill, thank you for contacting us. I am sorry to hear of your disappointment. So we can track your order for you please send us an email at email@example.com with your email address/order number and we’d be happy to assist you further in tracking your parcel. Have a good Saturday afternoon. The Everten Love To Cook Team
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