Taco Gift set – Happy with the taco gift set from Everten. Well packed and vibrant and colourful kitchenware. The taco holders can also be used as a sausage sizzle.
Change of order – I ordered the wrong grids - my fault. Emailed them about my mistake. Very friendly and prompt reply, promised to refund my money as soon as possible. 5 days later money was in my account. Great customer service!
Sold a faulty product, got a refund, support acted a bit odd though, and not very eco friendly – I bought the "Essteele Per Vita Open French Skillet 28cm" and the copper on the outside had some nasty rust. It was found all around the exposed copper but pretty bad in one particular response. Their live chat can't handle returns so I emailed them and they responded the next day which isn't bad, it's a good response time. At first they told me… Read more
that I could clean it myself but what if the rust is not just on the surface? Not to mention it's not nice to tell a paying customer to fix a faulty product you sold them. They also said the rust likely formed in transit but it took 4 days to get delivered to me, the packaging was dry, the pan was protected by two cardboard boxes, and it was in a plastic bag.
Eventually I got a return label and 2 business days after it had been marked as returned by Australia Post I hadn't received a response from them and they never told me processing times prior to the return so I emailed them and let them know if in 5 business days the refund wasn't confirmed I would issue a charge back. They processed my refund shortly after.
However their response was really really odd. They said they don't sell faulty products, but they just refunded me for a rusty pan they sold me, and then they said they never sell second hand products. The normal response would of been a simple apology. Other businesses have sold me faulty products, maybe there's a refund, or a replacement but it's not usually a big deal it happens. To flat out say you never sell faulty products is just dishonest as it's inevitable.
They felt the need to tell me they don't sell second hand products despite the fact I never even implied let alone accused them of selling second hand products. Also they offer change of mind returns so do they just throw out products that could be completely usable?
In the same email they said they don't sell faulty products they said the fault likely occurred in manufacturing which contradicts the statement the rust formed in transit and that they never sell faulty products. I will have to rate their shipping pretty bad if they allowed rust to form in just 4 days.
Unfortunately they aren't as eco friendly as advertised as they waste paper putting ads with the products they sell.
Reviews with attachments
Perfect shopping experience – I bought various items, including a beautiful 7.6 litre Essteele stockpot, a strainer, and stainless steel measuring cups. They were shipped promptly, and packaged perfectly. They have a fantastic range, and I'll be shopping there again. Show reply
Love my new dinner set! – Exactly what I ordered and arrived in just a few days from purchase. I even received a hand written note of thanks for ordering from them. The icing on the cake to be thanked for choosing this company for my order. It's the little things that make it that much better! I love supporting Australian businesses like this one. Show reply
Perfect service and product – - First purchase from this company - Efficient delivery - Appropraite packaging (box was the perfect size for the product) - Product as advertised and in perfect condition - Would confidently purchase from this company again Thankyou! :-) Show reply
Looking forward to my Staub Tomato Cocotte to arrive – Special thanks to Janelle M. for friendly, prompt & exceptional customer service with my latest purchase. ( Staub Ceramic Tomato Cocotte 500ml ) It was hard to choose from the quirky, colorful designs available.
In-depth reviews
Amazing service and resolved my issue, highly recommend! – With the help of customer service as I couldn't select the free e-parcel postage, I purchased a super expensive Brabantia BO Pedal 2 x 30L bin matte steel for $420 on Wed 2pm from Mt Kuring-gai Sydney and received in Brisbane Friday 8.20am! Incredible considering Covid lockdowns and border closures. Unfortunately the bin had a decent dent on a… Read more · 1
visible edge through to the inner wall, but no evidence on the Brabantia or Everten packaging so must've been during factory manufacture/packaging. Immediately called Everten as per their instructions and sent an email with supporting video and pics. Received follow up email 30 mins later offering 50% discount being the last bin available which was fine for me. I almost bought from another online retailer for $20 cheaper, but read reviews for both and felt super confident with Everten's Aussie family business model and professional and friendly customer service which I've been blown away with. Despite the fault from Brabantia, Everten has fairly and super promptly resolved my issue. Only wish Brabantia bins weren't soo expensive for something that seems to dent so easily, but Everten came to the party and made the whole issue easier to deal with. Thank you! Highly recommend and would shop with you again.
Long time customer – I choose to shop at Everten as they have a good balance of range, price and customer service. Today an enamelled metal bread box arrived, dented. Really hard to fotograph, but I managed to do so by having a flat surface adjacent to it. Very obvious in person, as we see in 3D. I contacted Everten via their chat, and was directed to email. I… Read more
provided succinct and detailed information together with fotos of the dent. The dent happened during manufacture, and instead of quality control, they had just completed production. The enamel was fine. That was the give away.
Eveten replied quickly and offered me a full refund or replacement, when new stock comes in, Dec/Jan. Today is Monday 23 November 2020. I actually want the bread box, so I chose the replacement option. I asked Everten to please quality check the Bread Box before sending it, and they agreed.
So a good outcome, and Everten did the right thing. Important to know.
I look forward to the bread box replacement.
Very happy with my purchase! – During the lock down I decided to perfect my rice cooking skills, so that I could make use of the bulk rice I bought in order to avoid the shops. My housemate has an electric rice cooker, but I find those clunky to clean so I decided to use the good old stove method. I had some success, but also burnt the bottom of the rice a couple of times as my… Read more
gas burners won't burn low enough. After my friend posted the video 'Uncle Roger DISGUSTED by this egg fried rice video' https://www.youtube.com/watch?v=53me-ICi_f8, on social media I was finally shamed into using modern technology. However I decided to buy an easy to clean and store microwave rice cooker. I found the Progressive Microwave Rice Cooker Set at the Everten website. It was reasonably price, had great reviews and the company was located in Australia. It was also small, but made plenty of rice. Delivery was only delayed by a couple of days due to Covid and Father's Day parcels and I tried it out immediately. It made perfect rice without me needing to monitor if it was boiling or burning and was easy to clean. It overflowed slightly, but only by a couple of drops and I was making the maximum amount of rice. Everten has an amazing range of products and I will definitely be shopping there again.
Positive reviews
Great product excellent service from Everten and prompt delivery of items – We ordered Essteele per salute pots and then later ordered Essteele domani skillet with lid very happy with both products heat and start cooking very quickly they also look good. The service we received from Everten was excellent and items were delivered on time simply a very good result. Show reply
Good service – We ordered wine glasses which were the size and quality we had been looking for. They arrived speedily, extremely well packed and all intact. Your company was a pleasure to deal with, thank you. Show reply
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Order by email – It was very difficult to find an online store that anything but some form of “card” as payment. I sent so many emails to different companies without any viable help. But then I received an email reply from a lady at Everten and she was so helpful, and allowed me to pay by direct deposit. I emailed my order, paid a day or so later, and within a… Read more · 1
week, my order had arrived. The whole process was friendly and personable, I felt like I mattered, my needs mattered. While I never spoke to the lady on the phone, we did send many friendly emails to ensure my order was how I wanted it. I am so please, that I will order again and again when I need more kitchen an home items. My experience was wonderful!
Negative reviews
Made in China – Very disappointed to see that the products I received were made in China.....despite the company advertising as “a proud Australian family business.” There is no indication of this on the Everton website. I am committed to buying Australian manufactured goods.
Hi Jannywren thank you for your recent order. We are a… Read more
Scanpan Classic Magnetic Knife Racks, a cut below the rest – After buying a number of Scanpan classic knives, I purchased two Scanpan magnetic knife racks to compliment them. Unfortunately Scanpan spend more money on their packaging than on the production of these knife racks. They are nothing like the quality of their knives. Rather, they are made of Chrome plated PLASTIC with a magnetic metal bar… Read more
inside. This is the type of product I would expect to find at the Reject Shop and is not becoming of the quality I was expecting from Scanpan. After purchasing these racks, I will be very careful if I ever buy any Scanpan product again. I guess the moral is, that just because Scanpan make some good products, don't assume that ALL their products are good!
Hi Chris, Thank you for your recent order placed with… Read more (+1 reply)
Flimsy and unuseable – Avanti Food Mill. Packaged well, and prompt delivery. But the mill is light weight, hard to assemble, the discs don’t sit firmly in the pan, and the bottom of the axle won’t stay in the hole in the disc. When the handle is turned, it just all disassembles. I’ve never used one before, so maybe it’s just me.
Hello Lt4vette, I am sorry you hear you are having… Read more
Recent reviews
Assistance with faulty Scanpan pot lid – There was a fault on the Scanpan pot lid that I recently purchased. I called Everten & Janelle sorted out the issue for me straight away. Very happy with the service & I will be buying from Everten again. Show reply
Lost parcel – The Courier had lost my parcel however, I contacted Everten and Janelle M in the customer service team went above and beyond to track it down and I receive my parcel after the shipping company was no help and closed my inquiry. Thank you I will definitely purchase from their website again. Great customer service Show reply
Superb customer service and beautiful products ! – After recently receiving my order, I received incredibly helpful and professional customer service from Natasha from Everten. One of the beautiful Mason Cash bowls I ordered had a damaged base ( the rest of the order was fine). This did not occur during transit as the whole order was extremely well packaged and safely stored in boxes. Natasha… Read more · 1
went out of her way to rectify the problem, kept me updated with emails and replaced the bowl for me - I could not have been happier or more impressed with her level of attention. Everten is clearly a wonderful company and I would most certainly order from them again.
Excellent in every way – Have been shopping with Everten periodically for a number of years now and never been disappointed. Easy online ordering, great prices and VERY speedy delivery. On the one occasion where a digital timer was faulty, the refund process was professionally and speedily handled. HIGHLY RECOMMENDED! Show reply
Best Kitchenware Store – I have shopped with Everten for many years now and always find the best prices and great service. Even if shipping fragile glasses, they always arrive safely as they are well packaged. Show reply
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Absolutely loving shopping at Everten – I’ve shopped here half a dozen times and can’t fault their customer service. Any enquires have been dealt with promptly and deliveries have arrived extremely quickly and as instructed. This has quickly become my go-to destination for all kitchen gear and their prices are usually some of the cheapest going around. Not everything is always in… Read more · 1
stock but I’ve registered for the “notify me when back in stock” emails and it’s not normally too long until I get an email in my inbox.
Very happy customer!
Love the product – Ordered coasters and placemats and am very happy with the service and delivery. Order process was simple and delivery fast. Love my purchase, suits my change of decor beautifully. Show reply
We Love Shopping at Everten Online – We discovered this interesting kitchenware store a couple of years ago and have been shopping with them ever since. We enjoy eating and cooking and spend many happy times looking through Everten Online's large and varied range of kitchen stock choosing items that best suit our needs. We have purchased a wide range of kitchen items, and only once… Read more · 1
have found an item not suitable for purpose, however our minds were put at rest when we received a prompt and pleasant email refunding the cost of this item. Everten's service is excellent, orders are well packed and arrive in good time. We are encouraged to contact the staff if we have any questions.
Everten delivers what they promise – Super impressed with the package I received today. Prompt delivery of the Oxo products I purchased and the use of bio-degradable packaging was impressive. Everten pricing is competitive Show reply
Highly recommended – Occasionally, I order something with Everten Online and I have never been disappointed. They offer good products and deliver great service. Really appreciate the fast shipping and today when my parcel arrived, I saw they’ve upped their packing methods. The item was protected with 100% biodegradable foam/airpillows. Of course I took them to the… Read more · 1
test and, indeed, it dissolves in just a few minutes in water. Fantastic! Happy to throw that in the compost pile. Will keep coming back to this business.
Excellent products + excellent service = excellent company – On my 4th purchase of products from Everton there was an item missing from the package. I contacted their Customer Service Officer (Janelle) and after a very helpful conversation my item was despatched and at my residence 3 days later. I have been extremely happy with the quality and competitive pricing of all items purchased and in the professional and competent manner in which my single issue was handled. Show reply
The pasta dryer is great and I like this business – My third and most recent order from Everten was a pasta dryer. Competitive price and good quality as described. Delivery charges by Australia Post reasonable. The item arrived in 3 days in sustainable and minimal necessary packaging. Will order again confidently. Show reply
Speedy service! – Super speedy service even when ordering Cyber Monday. Well packaged, glass items arrived with no issues and dissolvable peanuts made disposal so much easier! Will use them again Show reply
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Hi Mfisher, Thank you for your recent order placed with… Read more