2Baccarat

Baccarat

 Verified
2Baccarat
3.7

365 reviews

PositivevsNegative
68% · 249108 · 30%
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Return Claim MadeYes · No
Product Quality
3.5
Shipping
4.3
Customer Service
4.0

Reviews

365 reviews
Vanessa P.
Vanessa P.Metropolitan Adelaide, SA3 posts
 

Problem fixed

While I'm not overly impressed with my baccarat product..I am impressed by the assistance given from Victoria to remedy my faulty product. I'm looking forward to no further problems. Show details
Product Quality
Shipping
Customer Service
Ben
BenPerth, WA
 

Proactive

Victoria from customer service was a pleasure to deal with when I actioned a return. Everything went smoothly and she went above and beyond.
Thank you! Show details
Prayash L.
Prayash L.South East Queensland, QLD2 posts
  Verified

Customer service and product is outstanding

Customer service is Fantastic and very helpful and very very happy with the product
Specially I would like to say thank you so much for helping me out with the enquiry to Vanilyn Show details
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Tess
TessGreater Melbourne (Inner), VIC
 

Seamless cancellation request and great communication by Victoria

Victoria provided excellent customer service handling my request for the cancellation of my on-line order with clear and helpful emails as she made it happen. I had paid for a toaster and an electric kettle from the Baccarat site. They were on sale, just what I wanted but not in the colour I wanted. I then found them in the colour I wanted, on the HOUSE site! I explained this in my request for a cancellation and received quick and effective attention. I am very grateful. Show details
Ayesha shaikh
Ayesha shaikhGreater Melbourne (Inner), VIC
 

Helpful service

I am extremely grateful to vanilyn for her assistance with my queries. She always responded timeously and was very helpful and proactive
Teresa
TeresaPerth, WA
 

id3 Knives

My experience with Baccarat warranty was exceptional. I would like to especially thank Victoria who answered my claim immediately and solved by problem within a day. I would highly recommend the Baccarat warranty team especially Victoria. Show details
Susan Daly
Susan DalyIllawarra, NSW2 posts
 

Warranty

Excellent customer service when dealing with Warranty. Very fast resolution.
Laura G.
Laura G.
 

Rock pan defect - good customer service

Coating on thee Rock pan rivets began to chip away. I emailed Baccarat and dealt with Nezzie, who promptly issued a replaced. Friendly and efficient customer service.
Lissa Mc
Lissa Mc
 

Warranty Claim

Sheen at Baccarat provided excellent service when I made a warranty claim on my id3 saucepan recently. My replacement saucepan has now arrived. I am very happy with how Sheen and Baccarat handled my problem. Show details
Tikvah
Tikvah
 

Great Service

It has been a pleasure to deal with Jhoanna who sent me a replacement knife so promptly. Show details
Matthew
Matthew
 

Warranty Issue Resolved Quickly and Professionally

Late last week I had a warranty issue with one of my iD3 knives. Following the warranty process, I was able to get in contact with Nezie, who quickly and professionally helped me resolve my issues.

Dealing with warranty issues can be a hassle, but Nezie made it a quick and painless experience. I have received a replacement Knife within a week of lodging my issue, making this one of my best customer services experiences. Thank you. Show details

Sharon
SharonGreater Melbourne (Outer), VIC
 

Very happy

C/S Nezie was very helpful in reviewing my complaint 10out 10 Show details
Product Quality
Shipping
Customer Service
UKat
UKatSydney, NSW9 posts
 

Best experience , Highest Quality!

Exceptional service by Mary! We had 3 baccarat nonstick pans which over the years looked a bit used and i raised an return request, Mary helped us return the 5 year old nonstick pans and replaced with the new pans of our choice( iconix series). I had low hopes when i raised request but i cannot believe the experience dealing with Mary would be so helpful by providing us care instructions and helping the replacement as per our choice.
Highly recommend the Professional service by Baccarat. Show details
Jan G
Jan G
 

Service could not have been better

Nezi and the Baccarat team including Kim couldn't have been more patient or helpful with my difficulty in getting images of my faulty baking dish to them.. They didn't hesitate to offer a replacement which was much appreciated, given it is such a versatile item and one of my cooking favourites.
The service from beginning to end was absolutely excellent and without question worthy of five stars.
I'll certainly be going back to Baccarat for any future kitchen items/appliances.
garden shed
garden shedMid North Coast, NSW5 posts
 

Fabulous for home and caravan

I just wanted to let you know that I am thrilled with my purchase of the Baccarat 3 in one vegetable and fruit spiralizer. It is sturdy, simple to use, and easy to clean. It makes extrordinary spirals, and I am so wrapped to have purchased this brilliant item , every kitchen should have one. Many thanks for a great Product. Maree Show details

Questions & Answers

Dene M.
Dene M.

Anyone else having an issue with the non-stick leaving black marks everywhere.. its like its smudging everything black.. my hands.. towels etc

Benjamin M.
Benjamin M.

I have the ice cream maker but it doesn't spin, timer counts down but nothing happens. Broken I guess. Brand new

beebee78
beebee78

I have the baccarat 9L air fryer - how do I remove the tray once cooking is finished? If I tip it then the tray falls out. Is there a gadget to pull it out???

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Details

CategoryOnline Shops, Physical Shops and Kitchenware Shops
Offers Free Standard Shipping No
After Sales ServiceYes
Buy Now, Pay Later OptionsAfterPay and OpenPay
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Contact info for Baccarat

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