Cannon Fitzroy In-built FITZIB-SDEN

Reasonably happy with our heater – We have owned our Cannon Fitzroy for 7 years and after reading the problems with the heater I have to say that has not been our experience. The heater has worked well and although we had problems finding someone to service the heater we now have a plumbing company that comes out to the west of Melbourne to do a service. We expect to get quite a… Read more

few more years from ours and are happy with the performance and cost of running the heater as it is the only source of heating we have.

Perfect Gas Heater – We’ve had this heater for 4 years now and never had any problems. Perfect heat, starts up perfectly. Looks stunning in our lounge room and the heat radiates to other areas of the house. We use the heater all winter and have the remote thermostat kit. We have it set to come on at 630am in winter or if it drops below 17 at night it will come on.… Read more ·  1

Definitely worth getting this remote. So easy to use.

The Canon got its first service this year. We really should’ve done it a couple of years ago but never got around to it. The service was just for a clean and check carbon monoxide levels etc. It was all good, but a lot of dust had accumulated in the heater which could potentially be damaging over future years. So best advice is regular heater services.

Sorry to hear all the negative reviews but we’ve been lucky and had nothing but positive. Would absolutely recommend this heater. ===================================================================== July 2020 Update on this heater - 6 yrs we've had it now and last year September 2019 we had to get electronic ignition control module replaced and the service, all up it cost us $762.50 This year, heater still working fine however will beep 4 times and shut down every now and then. Any ideas what this could be as I cant seem to find the trouble shoot code for 4 beeps.

Update on original review – I have been meaning to do an update to my previous review for some time. Further to all the good work done by Natural Gas in Canberra, the final solution was to replace the main control electronics board. The fire worked fine and actually seemed to be quieter however by this time the weather was warning up so I did not need the heater on. I will… Read more ·  1

let you know how it goes next winter.

Ian Henry

July 6th 2018 Update: Latest review from previous.

The heater has been used regularly since May and has worked perfectly. I also had the walls and under floor insulated and now find I can leave the heater on low most of the time. I have not had a gas bill for this period so it will be interesting to see if consumption has reduced. IH

Would never recommend this product or this company – We have had this heater for 7 years. We installed in brand new, and have had it serviced every year (more than the recommended every 2 years). In that time we have had to replace pressure switches (which are supposed to last 10 years), ignition and had numerous other issues where it won't light and switches off randomly. We have had the only… Read more

authorised service company Heat & Cool out every time. 12 months ago our heating wasn't lighting (again). We called them, they came and serviced the unit, replaced ignition and left. Worked for 2 weeks, then stopped lighting again. Called them again, diagnosed pressure switches needed replacing over the phone, said they'd take 6 weeks to order the parts. When the finally came to replace them (end of winter) they didn't even put the logs back in correctly. Now less than 12 months after replacing both of those items, surprise surprise the heater is not lighting again. No other company can come and look at it, yet i have no faith in H&C at all anymore. It's a giant waste of space, which is a shame but when it works its fabulous. Just doesn't work enough.

Worst appliance I have ever owned – This heater was a fixture in our 18 month old house when we purchased. Sadly it has been nearly useless. When it has worked the warmth has been good but I echo so many of the comments I have read here. Rarely can we get it to start and failure is followed by the repeated bips. I have switched the power off and waited for a while before switching… Read more

back on which has worked occasionally but often not. Had the heater serviced by a rep last year who spent an hour dismantling and reassembling with a vaccuuming of the internal area. Cost $450 including an $80 dollar charge for being 'out of area'. I live near Newcastle so why is service not available 'in area' as Newcastle is NSW's second biggest city. Now, I find the fan in my heater is faulty. Even when I can get the heater started the noise from the fan is so loud I have to turn the heater off again. To add insult to injury I am now told a replacement fan will again cost over $400. I have pretty much given up now and am relying on my air conditioner for heating. In the meantime I am hoping to find another brand heater to replace the Cannon and fill the space in my wall. I find it almost incomprehensible that any product can continue to be marketed with so many obvious flaws. Even though I didn't directly purchase this heater I am aware that it is an expensive appliance and one should expect a far greater level of reliability and a far more available service network when required. My advice to anyone newly building and looking to install a heater, don't buy a Cannon.

This heater is a complete shocker – The Cannon Fitzroy heater has been a complete money pit. I have had it for 7 years and have had continuous trouble with ignition and staying alight. Devastatingly expensive every year. It really has been the most disappointing purchase. It just doesn't ignite. I feel like for the amount of money spent it really shouldn't be a lot to expect that… Read more

heat should come out of my heater. I would NOT recommend this product to anyone. I am disappointed in the not only the quality but the difficulty I have with the servicing company.

Worst purchase ever – I bought my Cannon Fitzroy about 11 years ago. I think it has broken down for at least 8 of those 11 winters and again now. It will start but is now spilling gas into my lounge room. It cost me a lot to buy and install originally and a fortune since in repairs and call out fees. NEVER AGAIN!!!! Show details

Brand new Cannon Fitzroy heater broken twice in 8 months since purchase – Customer reference number C0164922 My cannon heater stopped working again on 11/05/2020. The heater was purchased 18/02/2019. Last year in mid-July it had also stopped working, after only working for 8 weeks. A technician came to fix it. Last Tuesday, on the 12th of May 2020, I rang to enquire about the heater as it has stopped working again.… Read more

The customer service representative could not find me on the database even though I registered last year. Luckily, I saved an email with my reference number. After I was “identified”, the customer service representative told me that I will have to pay for the service if my heater was not serviced last year. I tried to explain that the heater is just 1 year old, but she insisted that the heater has to be “serviced” every year or I will have to pay for the warranty service. I stated that I will pay but I need my heater fixed as it is still under warranty. The customer service representative then stated that she will inform the service team.

After 48 hours I still did not receive any phone call or email to confirm service or the warranty claim, so I rang again to enquire about service team attendance. This time the customer service representative was very short and rude with me and told me that she verbally confirmed with me that she will inform the service team. I asked for an approximate date or time when I can expect service. I received rude reply that the “service team has their business to run” and that I will receive a call from them when they find the time to do so.

After paying thousands of dollars for the Cannon heater I expected that the cannon heater would be reliable, but it is just the opposite. It has now been 7 days that my new cannon heater is not working, and no service was provided either. I am extremely disappointed with this customer service and the heater

Buyer regret – As with many others on this thread every winter it doesn’t start. I get it serviced every year and it starts again. Had it for five years, now ignition switch has needed to be replaced eight weeks ago and now not working again. I think my heater was around the 2500 price. I’ve paid over that now in servicing and repairs. Why make a product that… Read more

has such an ongoing maintenance and repair cost. The 15 year old Vulcan in the back room, whilst it does not look anywhere near as beautiful, has not cost me a cent. Would not recommend this product and am now experiencing buyer regret

Spare parts support is terrible – I bought an ex demo model and we like the heater but it stopped working this winter. My service agent took weeks to get the spark kit. Then it did not solve the problem and we had to order ignition module and pressure switch. This will be another two weeks without it working. I expect a manufacturer to have the parts in stock and to be able to… Read more

get them from Melbourne to Adelaide overnight. Hewlett Packard get parts from Singapore to Adelaide in less than 24 hours. These parts should not fail after a few years but if they do at least provide outstanding service to your customers/users.

Worst heater – Worst heater ever!! Had this now for 4 years have HD to have a service guy out every year at least.. says it’s dust and that’s why it won’t stay alight. Advise strongly against this heater. Wished I had gone ducted heating now biggest waste of nearly 5 grand. So disappointed and will never purchase any cannon product again. I asked for it to be… Read more

ripped out and replaced with something else. National heating and cooling refused to do this even though they never told me about this problem with these heaters. After a few visits to service and clean it they told me this is a very common issue. Then why wasn’t I told before buying it.. have kids freezing here at the moment because it’s stopped once again and now running plug in heaters which will cost me a fortune in electricity until it can get fixed yet again.. grrrr

Issues with ignition and staying on – We have just spent $440 getting a new ignition switch as it failed to stay on it is still randomly turning itself off so we have just wasted our money-not happy jan Show details

Cannon Fitzroy heater – Every winter our Cannon Fitzroy heater fails to ignite. We had it serviced last July 2018 and the service is due again this Thursday but the unit shut itself down last Wednesday and we have not been able to get it to ignite since! We have had the exact same problem with this heater every year, it just stops working. The most frustrating thing is… Read more

that the heater actually only runs for around 4 months of the year..... Imagine how often it would breakdown if we lived in Tassie! It is a huge expensive piece of rubbish and I would never ever ever ever buy a Cannon product again .

cannon Fitzroy igniting problem – We have a cannon Fitzroy we brought in 2012 and are having problems with it igniting and staying alight, had it serviced and was fine for one night and then the same problem the very next day, contacted the service man and he said it would need a new ignition module and had to order the part,this morning I thought i would see it it ignite and it… Read more

did and stayed going, my question is do i get the new part fitted or just take the chance with it starting every time ?, this is the 2nd time it's happened in the 6 years we have had it

Faulty ignition – I have a love-hate relationship with my Fitzroy Cannon gas log heater, which came with my house purchased over a year ago. The heater was a big selling point for me. I was so excited to start using it in winter, but since found that it never starts the first time. It will ignite and as soon as I get comfy in my couch, it turns off. It takes… Read more

multiple attempts at turning it off and on until it finally stays on. This is very frustrating and I just give up sometimes. But when it’s does stay on it is soooo amazing and then I love it to bits. It looks beautiful when it’s running and it heats the whole house in no time. If it started the first go, it really would be the perfect heater. I have put a request in on the website to get a service, but with all these bad reviews about the same problem and the poor servicing, I’m crossing my fingers that I don’t have a bad experience, too!

Cannon Fitzroy heater – I read of ignition problems, beeping and cold air - and failure to ignite. All the same for me. How I wish I had read before purchase. Biggest problem now is that Cannon tell me there is no one who can service the heater because there is no one in my area!!! I live in the inner west of Melbourne only a short drive into the CBD - and they have… Read more

no one who services the area. I am shocked. i don’t live in the outback!!!! I paid a lot to install this thing and am so angry about it I could scream. No heat, and you’re supposed to service them regularly! Ha!!! Don’t purchase this heater. Julie

A very problematic "free of charge service visit"! – We received a letter dated on 17 July 2018 from Cannon, suggesting a "free of charge service visit" because of "the possibility for the glass on your heater to slip downwards from the its fixed position". The service was organised and a tradesman turned up, but the whole thing is ended with the power of our heater disconnected and a big bill is… Read more

sent in to repair the thing the original letter did not mention.

This is a very problematic arrangement, which appears to be that the letter did not really tell what Cannon really wants to do - fix the glass or "hazardous levels of carbon monoxide", or that its contracting company wants to make use of this opportunity. In either case, Cannon should act responsibly.

This product is rubbish – Heater won’t start, looks good but doesn’t operate as it should. Would never purchase one again. Any other gas heater you would exspect to start when ingnighted, me to but this product refused to start when pressing the ignight button. It’s a shame due to such a good looking product.. steer clear...  Show details

Support and repair of the Cannon Fitzroy unbelievably bad in ACT – Our Cannon Fitzroy Powerflue in-built gas heater was only installed in late 2012 and we have had the fan repaired twice already 20/7/17 and again in June this year. At the 1st visit we were advised the fan blades had been bent to fix the rattle while the most recent repair involved gluing of the fan in some manner to fix what was described as a… Read more

problematic design feature of the heater's fan. When the heater wouldn't ignite just 1 week after the most recent fan repair we rang Cannon to get the name of their preferred repairer only to find it was the company we were already dealing with.

When contacted this company had us wait 3 weeks for a service appointment (even though their website indicates they know how important heating is in Canberra) but we were then advised they didn't have the parts required in their service van or at their office so it had to order it from Cannon in SA. We have since had 2 more visits from this repairer and each time they tell us the part they have acquired from Cannon is not what is required to fix the heater and they go away to order another part - apparently having no parts stored anywhere in the ACT.

We are now onto our third recommended part with each part taking at least a week to come into stock. We have been waiting since last Friday week (6th July) for this 3rd recommended part and a call today has confirmed it is "still coming from Cannon" while our temperatures continue to regularly fall between a maximum of 12 degrees and minimum of -6 degrees. So we are still waiting after more than 6 weeks of mid-winter temperatures to get the Cannon Fitzroy heater fixed. Maybe the heater is a lemon but certainly those involved in its support and repair need to reacquaint themselves with the concept of customer service.

In response to this review Cannon contacted our repairer and checked the despatched item had been delivered to Canberra. It had ( on Friday 20 July) but our repairer said they couldn't install it until Monday 23 July. They did phone Monday 23rd........to advise they had received the wrong part from Cannon and would have to reorder to get the correct part. So more than 7 weeks on we are back to the very beginning - waiting for a part from Cannon. Our house was 11 degrees inside this morning!!

Cannon making a hole in my pocket – We moved into our home in 2013 and loved the cannon Fitzroy Heater. We had an issue in 2016 which set us back $723. We got it serviced (by 1 of 2 companies that cannon recommends in our area) a few days ago at a cost of $155 where we got told it needs to be switched off because the carbon monoxide levels are at 14. The technician told us we need a… Read more

fleu installed. I got a quote today to get that done and I have been told they will need to rip it out to access the unit and install the fleu. I got quoted $2800! I’m devastated to say the least.

Cannon Fitroy 2012 fitted with a second hand faulty part and was sold as New – I purchased a 2012 built Canon Fitzroy Gas log fire for a new home build, Since installed fire would not ignite on numerous times. Finally had a Cannon approved gas fitter attend but did not bring correct parts, then second visit brought wrong part and then 3rd time replaced control unit. On base of unit was a 2011 part code and in black marker… Read more

pen a Cannon repair job number and in detail that part was affected / repaired for failing to ignite. Total cost $530 part and labour. Contacted Cannon who support staff was rude stated they would only pay for part $127.00. So I paid for a new heater and got a second hand part / defective. Also have same contact details with retailer whom I purchased and have never received ANY contact from Cannon in relation to inspection of a recalled model heater. Recall confirmed by repairer whom stated his inspection and test wouldn't be covered by cannon as it was to late. Now I am contacting VBA and Energy Safe Victoria to complain and submitting a smalls claim to VCAT to obtain compensation Cannon worst provider and conduct thus far. The retailer whom sold me item where great and provided it at a great price and service .

Carbon monoxide – We purchased our house in 2007 with a Cannon Fitzroy Gas Log Fire (initially installed circa 2004). A few years ago it started leaking Carbon Monoxide. At the time we were told it was due to faulty flue installation which we had 'rectified' at our own cost. The problem appeared to have been sorted although after that every time it rains heavily… Read more

rainwater comes out the bottom of the fire damaging the plaster on the wall. Now it has started leaking Carbon Monoxide at dangerous levels yet again as we discovered after getting our regular service. The technician turned it off as a safety precaution he advised getting a new fire with a power flue. So now we need to have the old fire & flue removed and a new fire & power flue installed at considerable cost. I certainly would not buy another Cannon. Tempted to block the chimney & get central heating instead,

Same heater, same problems – Hi Have read a number of reviews here and seems my problems with my Fitzroy heater is no different (ignition issue, beeping and cold air). We have two children under two years old and we need to get this sorted ASAP. Could someone from cannon please contact us for help Regards Josh  Show details

Faulty Again – The heater is a few years old now but have had nothing but trouble after the first couple of years, started up for winter this year and yes again blows out and fails to start. Has been repaired numerous times parts replaced and i am over it. Will replace and not with a Cannon.  Show details

Fitzroy inbuilt gas log – l had Fitzroy Cannon inbuilt gas fire for eight years never a moments trouble about to buy another for my new house .we were very happy with our Cannon had another brand for two years and have decided to go back to Fitzroy Cannon .excellent heater. Great fire glow effect.  Show details ·  1

Don't buy a cannon Fitzroy – Although we have had our canon Fitzroy for a number of years we have had nothing but trouble from day one. Numerous parts have been replaced and it also cannot be turned on once it has been turned off until completely cold. This sometimes means having to lavecit on all day so we aren't cold at night. Seems to be a common thread here.  Show details

Fire keeps going out – Hi When the fire was first installed we had many issues and stil have the following issues 50% of the time fire lights and after a variable period of time the igniter starts again and the flames go out. We have found it worse in windy conditions and if our cooker range hood is on. It would be great if we could rely on it working every time Regards Ian  Show details

Issue with flames not staying alight – Hi Cannon, Like so many others, I am having issues with the heater flames going out and the fan keeps blowing out cold air. I note that there is the standard response to contact the service team, but what I haven't seen is any response admitting there is a common fault or design fault with the heater. It appears to me that the design fault has… Read more

not been addressed over the years and Cannon are failing to acknowledge it. Very disappointing for a very expensive piece of equipment. With this level of accountability I wouldn't be recommending any Cannon products. I'm not sure what sort of issues require recall, but given the frequency of issues, I would expect a voluntary recall given there are potentially safety issues.

Temperamental and unreliable – I have had this heater for six years. After one year I had to replace a number of significant parts. It has shut down every year since then and I have to have it serviced every year since then. It has just crashed again ( now a yearly event) which has prompted me to write this review. It cost me $4000 plus and I would not replace it with the sane… Read more

brand- it is far too unreliable for the price.

April 24th 2019 Update: Faulty expensive product

I have had this heater for about nine years. It cost me $4800. When it works it is great but it has been an expensive and problematic product. The fan has just broken for the second time costing over $550 to replace. It also MUST be serviced every year or it breaks down. The service costs about $150 -$200 each time. So I have spent at least $2000 on this heater since I bought it. Would not recommend it.

Parts have let us down – Brought our house with the Cannon Fitzroy inbuilt log fire. Have had to have the ignition switch replaced twice in the last 4 years and then it actually snapped the brass ignition point as was always hard to turn & now they don't have any spare parts for repair. So left with having to buy a new gas log heater due to not being able to get an ignition switch - such a waste!  Show details