Canstar

I looked for travel insurance and was given a quote which I think was outrageous 886 bne >nfkisland Then I discovered your website which led me to a different website and found a quote for 1/4 price. Thank you

Found this product full of useful information, however, the website and app don’t always respond to requests from the program. This can be frustrating especially with house and content insurance, etc. That aside, Canstar is excellent in providing great information on a number of issues and products, I use it regularly.

Jack Reid's customer service & product knowledge was outstanding. His phone manner was exceptional. If I owned a business reliant upon customer service Jack would get a job.

Useful information, well presented and not too often! Helpful data!

Good website with plenty of information on products that I use.

Spoke with Stephen Lee today about comparing private health funds. Very polite, unbiased, and professional. Outcome, we are staying with our original Fund but fine tuning extras out that we don’t need and didn’t realise we could remove to make it cheaper. It was a free consult, they get paid by the provider if we decided to move to a different Fund. Excellent free service and highly recommend.

I found the feedback process very helpful in assisting me to sign up for health insurance. I had not signed up with other agents previously due to poor communication and lack of clear explanations. I’m very grateful to have come across Dylan, who explained everything to me in great depth and helped me understand how health insurance works. His… Read more

communication was clear, professional, and informative, which made the whole process much easier.

We need more people like Dylan bertherton

The representative Jack who was assisting me with getting health insurance was great. As we have never had private health insurance of any kind, he was very knowledgeable and made sure we were able to get the correct cover we needed and with the correct health insurer, so we would not have to pay a lot in out of pocket expenses. Thanks for all your help Jack.

Wouldn’t recommend switching health insurance with these guys. There’s better places that are obsessed in switching you over and actually helping you out. I spoke with a gentleman who used to work here who now doesn’t unfortunately did the whole exercise with someone else and to cut it short I hung up. I wish I remembered who I spoke with.

I had Canstar arrange and quote in Health Insurance (which was a good price), but then I got a reminder that the upcoming account for and extra $500 from the Health Insurance provider was due 6 days later. I tried to call the Canstar representative… Read more

with no answer (guess he had my number come up on his phone). I then emailed him 2 times without a reply. I finally rang the "general 1300 number" and explained the problem, and she said that she had sent him a message to call me back within 1/2 hour - that was 4 days ago and I'm still waiting. I tried several times on the 1300 number again and never got answered. Great to get a good price for the policy I need - just don't get the policy for that price!

After reviewing the Canstar about the quote, I received a message from Canstar informing me that they would contact me and sort it out. The following day, I was contacted by Canstar and was informed that the quote was correct, and they had raised a "ticket" for a refund from AHM for the overcharge. It has now been over 1 week with no further contact or refund. I have attempted to contact Canstar via phone and email without success. It is now almost 1 month since the insurance was sorted, and there is no response as to how they have quoted a price, and I have been charged $500 more. I was under the impression that this company had a good reputation!

Since writing the previous review, I have been in contact with AHM. The AHM representative reviewed the policy and price and has refunded the extra money and was more than helpful resolving the issue. AHM have told me that there was a mistake by Canstar on the quote but have kindly honored the quote and also given me some extra benefits. The Canstar representative has only recently contacted me wanting more (irrelevant) information - Sorry, that was too late. If Canstar had admitted that there had been a mistake initially, I could've accepted that and continued comparing the other quotes. Considering that there was no contact or reply from Canstar for weeks, and the policy amount had already been deducted from my bank account, this left me no option but to contact AHM and try to sort it out. This also left me in the position of having to either cancel the policy and pay the extra 5% premium with other insurance providers (after 1.4.26) or keep the AHM policy. Thankfully AHM has competent people that have made my choice much easier - thanks AHM.

I got sucked into changing to a very bad health insurance company where the level of extras was not as advised by the Canstar agent and I was then advised that after 4 calls to the health insurance company that i would have to wait over a year to claim anything even though I had served all my waiting periods and had extras for 30 years. I should… Read more

have gone with who I researched in the first place rather than at the last minute listening to the agent and changing

I have used Canstar to ensure I have the best options for me to choose from. It makes the process of elimination easier. I also like that the website has great and easy information to assist me when deciding what I which items to be covered for, such as cruising - or returning home in an emergency who is covered etc.

Your input system does not allow for a couple who have only one mobile and therefore access, in my case, was denied. As a result we had to telephone you to provide an amended account number and waited on the phone for 45 minutes to do so. The staff member who answered the phone was, however, first class.

Really appreciated Canstar. It helped me navigate to support Australian owned Companies to connect Internet at new residence. Only slight issue was when I went out of site, it was a bit tricky refinding internet info when I went back in at times. Overall though, highly recommend

Excellent supportive service. The comparisons were easy to read through and the criteria and awards helped me to choose a travel insurance provider easily and with confidence. Thank you

Jack spoke with me at length to get a true picture of my health situation and confirmed that my current cover is the best one for me and that the price is very reasonable.

I had a welcome, warm and professional support that helps me to understand the health insurance options with confidence. The conversation was transparent and guided towards my needs. Thank you Reid.

Offered way more than just the mainstream big hitters with health cover. They found a not for profit health company that I had never heard of before, yet it has been going for a very long time and whilst independent is now linked to a major company making it easy to claim when expenses occur.

I am most impressed with Canstar and in particular Jack the representative I was talking to. I sought advice regarding my private health insurance and he clearly and courteously explained to me the various options, which then enabled me to upgrade my insurance cover and at the same time include various “extras” that are not included in my current… Read more

Policy. In addition the increase in my premium is surprisingly very modest, which includes all the various upgrades that are important to me. Jack was very personable and explained clearly in a most friendly and detailed manner all the relevant information that I needed to make my decision. Thanks Canstar and specifically thank you Jack.

I spoke with Jack who was extremely helpful, listened to our needs and provided great advice. I was dubious about using a comparison site as I wasn’t looking for a hard sell on products that pay them. I did not get that with my conversation with Jack, there was no hard sell just some great advice.

I didn't realise how detailed the information could be. To my surprise I have an excellent score and the fact that the information comes thru almost instantly is amazing.

I called Canstar to seek a health plan for my daughter and her family. Holly Szaxxx dealt with my enquiry. My entire experience was made so easy and clear. Holly was polite, knowledgeable and thorough. Thank you Holly, I will use Canstar again.

I recently used Canstar's service to compare travel insurance offerings for a trip to Asia. As a result of this comparison, I was able to develop a short-list of three suitable insurers. I selected one option from this short-list., and have since taken out a policy. The Canstar service listed a wide range of options, and certainly simplified my task of choosing a suitable provider for my upcoming trip. Show details

I like the iPhone app for the ease of viewing my credit score. BUT be very careful not to saturate me with marketing emails (already 5 emails in 6 days), otherwise I will delete the lot. There are 2 other ways I can get this information! Show reply