1,718 reviews
AI reviews summary
Pros
Verdict
Overall sentiment toward Compare Health Insurance is overwhelmingly positive, with customers consistently praising the professionalism, patience, and expertise of the advisory team. Reviewers highlight the stress-free nature of comparing policies and the tangible financial savings achieved through personalised recommendations. Key takeaways indicate that the service effectively simplifies the complex private health insurance market, supported by a smooth administrative handover process managed entirely by staff.
Reviews with attachments
Holly was a legend! Fun to chat to and got the job done
Excellent service – Very friendly and informative and understanding Matt is a plesent person to deal with he needs a pay rise he is a asset to your company. God bless and happy new year.
Save money on health insurance – Informative and understanding and helpful Would have no hesition recommending Chloe
A very helpful company – A very positive and supportive experience, very helpful and clear explanation of financial facts and details, made my decision making much easier .
Latest follow-ups
Matthew was absolutely wonderful. What has been a daunting task we have been putting off, he made so simple and worry free. He was polite, empathetic, knowledgeable and so easy to talk to, and saved us money without compromising anything. Thankyou so much Matthew. I would highly recommend this service.
Follow-up · We saved around $150 per month while still keeping all the cover we need. The process was so easy. Matthew did all the hard work, we just answered his questions. There was no pressure and everything was explained thoroughly and was easy to understand.
Isabella was very informative and not pushy. Gave as some options to choose from and left us for a couple of days to decide what we wanted to do. At no time did we feel pressured. She rang back today and we confirmed our decision. Isabella went… Read more
through the details with us again to make sure we were making a good decision. She handled the process of swapping providers and transferring to our new health insurance provider. A very pleasant and non pressure experience and saved us $100 a month for a cover with better rebates for extras and also included more services in our extras. Very happy with the whole transaction and would certainly recommend.
Follow-up · There was no waiting period, the transfer process was done automatically and there was no paperwork as it was all done over the phone. The whole process was very easy. All this followed up with a confirmation email. Saved us $100 month for a slightly better cover.
My health insurance yearly premium was due, but wham! The new premium increase was much bigger than expected and though I've been happy with my provider and had no thoughts to change, now I had to think. So many health insurance providers. Who to… Read more
choose? How to choose? Googling, I came across Compare Health Insurance. Impressed with what I read, I left my contact details and received a call from Health Insurance Advisor Nathan Webb. Through the entire call, one that lasted almost 30 minutes, Nathan was very helpful, giving me detailed information about their services, searching and finding a provider that would provide the same cover I already had but at a cheaper premium (and the new provider also offered more than my original), organising the transfer of my insurance to the new provider. Nathan was both friendly and efficient when assisting me during the call. I value service most of all, and it's great service that I got from Nathan. So if you're looking for comparisons in health insurance providers and feel a little lost (easy to feel that way when it comes to insurance), I recommend Compare Health Insurance. And ask to speak to Nathan.
Follow-up · Happy with this site (they found me a health insurance quote $900 less per year than the company I was with), I didn't compare with other sites. The transfer from my previous health insurance company to another happened quickly and easily. That's good enough for me.
Positive reviews
I was seeking hospital and extras cover , the consultant explored what I what health issues I have and then compared what plans where available, he gave me options and discussed the best possible fund to cover my needs. I found the process relatively smooth with no pressure put on me to make a decision on the spot, in fact I sat on the quote and explored the options given then made my decision.
Udesha was ever so helpful in explaining every doubt I had, so well that I could understand and helped me through the whole process of choosing what package was best for me and my needs. Thanks!
I had an excellent experience with Nathan Webb and Compare Health Insurance. Nathan took the time to understand my needs, explained my options clearly, and never made me feel pressured. He was professional, knowledgeable, patient, and responsive throughout the process. Switching health insurance turned out to be much easier than I expected, and… Read more
Nathan made everything straightforward. I really appreciated his honest advice and commitment to finding the cover that best suited my circumstances.
I would highly recommend Nathan Webb and Compare Health Insurance to anyone looking for better value and outstanding customer service.
Negative reviews
Unsolicited phone calls after "online" quote request – Terrible website! promises quick online quote, then instead I get unsolicited phone calls. I don't want to talk, I just want the quote. They kept trying to call despite me telling them via email not to call. Awful service. Just show me the quote online or email it to me. No need at all to keep calling.
Misleading – Was given misleading information about NIB health insurance policy by [Name Removed]. He said the policy included both emergency & non emergency ambulance when in fact it only covered emergency. Despite me giving him a credit card for payments, the quote he gave me was if payment was made from a bank account, not a credit card. He failed to pass on the bank account to NIB for receiving claim payments. He started the new policy on the wrong date
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Waste of time – I was contacted by Compare Health Insurance and agreed to share details of my family's health insurance cover so that they could work out if there were any better options out there for our family to consider. I spent a long time on the phone with them and after all that I was told that they would work on it and go through the available options in… Read more
a follow-up call. When the time came for the follow-up call they said that they lost all my details due to a computer issue so I would have to start again with another consultant. What a joke.
Hi Flaminio, I can understand your… Read more
Recent reviews
Nicholas was very easy to talk to and took the time to listen to my concerns..He explained everything cleary and I appreciated that. I've changed providors and Nicholas made that quite simple..Great interaction and happy outcome..thanks
Udesha was very patient and helpful. He always gives me update and will not call to bother me when I told him I will keep in touch with him as he understands that I’m a busy employee and a mum
Shannon is a great advisor. He was patient, listened to my concerns, and took the time to understand what I needed. We were able to work through everything and reach a great deal by the end of the call. I really appreciated his help and professionalism.
Richard was able to answer all of my questions thoroughly and overall just sounded like a really nice man who genuinely wanted to help me compare insurance providers. Thank you again Richard!
The change over was so easy. Richard was patient, explained everything clearly and asked questions to help me attain what I needed and more. Never pushed me to change over (hate that) but did tell me how I could save and afford the new medical insurance. He did all banking changes , cancelling old policy, leaving with nothing to do. What a pleasure.
I had a great experience with Mr Richard from Compare Health Insurance. He took the time to understand my family’s needs and helped us find the right health insurance cover that suited our situation and budget. He was very professional, patient, and explained everything clearly, making the whole process simple and stress-free. Thank you, Richard, for your excellent service and support. Highly recommended!
Compare Health Insurance. Nicholas was patient, thorough and informed. He spent time to answer any of my questions, as this decision of perhaps changing from one Health Insurance to another involves a lot of information and Nicholas was prepared to not miss a step in the rather complex process.
Nicholas P was fantastic to deal with. He was thorough, knowledgeable, and never once made us feel pressured to switch or buy anything. He took the time to carefully compare our options and gave honest, unbiased advice about what would work best for us moving forward. In the end, he actually recommended that we stay with our current health fund… Read more
because it was already the best option for our needs. That level of honesty and integrity is rare and very much appreciated. I wouldn’t hesitate to recommend the service to anyone looking for trustworthy health insurance advice. I’ll definitely be making it an annual review just to ensure where I’m the best product for our situation. Thanks, Nicholas
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Nathan was super helpful, informative and concise. Not only did he help me find the right insurance for my needs, he also answered every question I had (even the dumb ones) in a professional, no crap manner. Very happy with his service and the results I obtained using CHI. Would definitely recommend using them!
Very professional experience Shannon knows the industry inside out I highly recommend the company to anyone wishing to improve their product Regards Robert Morton
Shannon from the 1st word was articulate, concise and informative. I felt at ease with asking questions for me to compare between various health funds. Very happy with final result & savings.
Nicholas was nothing but amazing while helping me select a extra healthcare that is actually suitable to my current situation! Thank you so much and very lucky for me to have him reach out to me not someone else.
Changing from Frank, Quite Frankly was a breeze with Jessica leading the charge. Thank you Jess. Not only did she know all that is possible in the health market, very knowledgeable in the how to market as well.
Richard was very helpful, informative and understanding of what we were looking for. Being with the same company for 15 years+, and being too busy and overwhelmed with choices to make the change, Richard gave us options around what we needed, and was patient when I had to discuss with my husband, never pushy or made to feel pressure with time. As… Read more
it's our decision, and our thought process. In the past, sales were pushy to meet their sales targets. In the end his patience and gentle nudges...making phone appointments and not random calls whenever worked well. Thank you Richard!
Excellent customer care and product knowledge, not a typical salesperson, Shannon was fantastic to chat with us, saving us $$ on switching health insurance that suits our family
I spoke with Nicholas, probably the best person I have ever dealt with, professional beyond measure, but still maintained a human element. Knew his product back to front, what i didn't fully understand, he took the time to explain it clearly. So full of personality and a true wanting to get me the best product for my needs. I couldn't think of a… Read more
better person to represent CHI. All my future health insurance needs will be handled by Nicholas. A genuine top bloke. I really hope Management commend him on the service he forwarded me and they use the recorded interaction with me to train new staff on how to interact with potential clients. I'll be calling Nicholas in 7 days from now to see if Management have applauded his service because that level of service needs to be recognised.
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