1,706 reviews
AI reviews summary
Compare Health Insurance receives overwhelmingly positive feedback for its personalised consultation service and ability to secure cost-effective policies. Customers frequently highlight the high level of professionalism and the stress-free nature of transitioning between health funds. The service is particularly valued for demystifying complex insurance jargon and providing tailored options that align with specific family needs and budgets.
Pros
- Significant Cost Savings: Users consistently report saving substantial amounts on annual premiums, with specific mentions of savings ranging from $40 per month to over $1,500 per year.
- Exceptional Consultant Knowledge: Representatives are praised for their deep understanding of the health insurance market, providing clear, jargon-free explanations of complex policy details.
- Low-Pressure Environment: Reviewers appreciate the patient, "non-salesy" approach of the advisors, noting that they felt supported to make their own decisions without being rushed or pressured.
- Seamless Switching Process: The service handles the administrative burden of transferring between providers, making the transition "effortless" and "stress-free" for the customer.
Cons
- Lengthy Phone Consultations: Some users noted that the process can take a significant amount of time on the phone (up to 30–40 minutes) to ensure all details are thoroughly covered.
- Initial Skepticism: Some customers reported feeling hesitant or sceptical about the service initially before being won over by the consultant’s transparency and helpfulness.
Verdict
Compare Health Insurance is highly recommended for individuals looking to reduce their premiums or find cover better suited to their current lifestyle. The service is best utilised by those who feel overwhelmed by the private health market and prefer a guided, thorough, and human-centric comparison process.
The change over was so easy. Richard was patient, explained everything clearly and asked questions to help me attain what I needed and more. Never pushed me to change over (hate that) but did tell me how I could save and afford the new medical insurance. He did all banking changes , cancelling old policy, leaving with nothing to do. What a pleasure.
I had a great experience with Mr Richard from Compare Health Insurance. He took the time to understand my family’s needs and helped us find the right health insurance cover that suited our situation and budget. He was very professional, patient, and explained everything clearly, making the whole process simple and stress-free. Thank you, Richard, for your excellent service and support. Highly recommended!
Compare Health Insurance. Nicholas was patient, thorough and informed. He spent time to answer any of my questions, as this decision of perhaps changing from one Health Insurance to another involves a lot of information and Nicholas was prepared to not miss a step in the rather complex process.
Reviews with attachments
Holly was a legend! Fun to chat to and got the job done
Excellent service – Very friendly and informative and understanding Matt is a plesent person to deal with he needs a pay rise he is a asset to your company. God bless and happy new year.
Save money on health insurance – Informative and understanding and helpful Would have no hesition recommending Chloe
A very helpful company – A very positive and supportive experience, very helpful and clear explanation of financial facts and details, made my decision making much easier .
Latest follow-ups
Matthew was absolutely wonderful. What has been a daunting task we have been putting off, he made so simple and worry free. He was polite, empathetic, knowledgeable and so easy to talk to, and saved us money without compromising anything. Thankyou so much Matthew. I would highly recommend this service.
Follow-up · We saved around $150 per month while still keeping all the cover we need. The process was so easy. Matthew did all the hard work, we just answered his questions. There was no pressure and everything was explained thoroughly and was easy to understand.
Isabella was very informative and not pushy. Gave as some options to choose from and left us for a couple of days to decide what we wanted to do. At no time did we feel pressured. She rang back today and we confirmed our decision. Isabella went… Read more
through the details with us again to make sure we were making a good decision. She handled the process of swapping providers and transferring to our new health insurance provider. A very pleasant and non pressure experience and saved us $100 a month for a cover with better rebates for extras and also included more services in our extras. Very happy with the whole transaction and would certainly recommend.
Follow-up · There was no waiting period, the transfer process was done automatically and there was no paperwork as it was all done over the phone. The whole process was very easy. All this followed up with a confirmation email. Saved us $100 month for a slightly better cover.
My health insurance yearly premium was due, but wham! The new premium increase was much bigger than expected and though I've been happy with my provider and had no thoughts to change, now I had to think. So many health insurance providers. Who to… Read more
choose? How to choose? Googling, I came across Compare Health Insurance. Impressed with what I read, I left my contact details and received a call from Health Insurance Advisor Nathan Webb. Through the entire call, one that lasted almost 30 minutes, Nathan was very helpful, giving me detailed information about their services, searching and finding a provider that would provide the same cover I already had but at a cheaper premium (and the new provider also offered more than my original), organising the transfer of my insurance to the new provider. Nathan was both friendly and efficient when assisting me during the call. I value service most of all, and it's great service that I got from Nathan. So if you're looking for comparisons in health insurance providers and feel a little lost (easy to feel that way when it comes to insurance), I recommend Compare Health Insurance. And ask to speak to Nathan.
Follow-up · Happy with this site (they found me a health insurance quote $900 less per year than the company I was with), I didn't compare with other sites. The transfer from my previous health insurance company to another happened quickly and easily. That's good enough for me.
Positive reviews
Nicholas P was fantastic to deal with. He was thorough, knowledgeable, and never once made us feel pressured to switch or buy anything. He took the time to carefully compare our options and gave honest, unbiased advice about what would work best for us moving forward. In the end, he actually recommended that we stay with our current health fund… Read more
because it was already the best option for our needs. That level of honesty and integrity is rare and very much appreciated. I wouldn’t hesitate to recommend the service to anyone looking for trustworthy health insurance advice. I’ll definitely be making it an annual review just to ensure where I’m the best product for our situation. Thanks, Nicholas
Nathan was super helpful, informative and concise. Not only did he help me find the right insurance for my needs, he also answered every question I had (even the dumb ones) in a professional, no crap manner. Very happy with his service and the results I obtained using CHI. Would definitely recommend using them!
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Very professional experience Shannon knows the industry inside out I highly recommend the company to anyone wishing to improve their product Regards Robert Morton
Negative reviews
Unsolicited phone calls after "online" quote request – Terrible website! promises quick online quote, then instead I get unsolicited phone calls. I don't want to talk, I just want the quote. They kept trying to call despite me telling them via email not to call. Awful service. Just show me the quote online or email it to me. No need at all to keep calling.
Misleading – Was given misleading information about NIB health insurance policy by [Name Removed]. He said the policy included both emergency & non emergency ambulance when in fact it only covered emergency. Despite me giving him a credit card for payments, the quote he gave me was if payment was made from a bank account, not a credit card. He failed to pass on the bank account to NIB for receiving claim payments. He started the new policy on the wrong date
Waste of time – I was contacted by Compare Health Insurance and agreed to share details of my family's health insurance cover so that they could work out if there were any better options out there for our family to consider. I spent a long time on the phone with them and after all that I was told that they would work on it and go through the available options in… Read more
a follow-up call. When the time came for the follow-up call they said that they lost all my details due to a computer issue so I would have to start again with another consultant. What a joke.
Hi Flaminio, I can understand your… Read more
Recent reviews
Shannon from the 1st word was articulate, concise and informative. I felt at ease with asking questions for me to compare between various health funds. Very happy with final result & savings.
Nicholas was nothing but amazing while helping me select a extra healthcare that is actually suitable to my current situation! Thank you so much and very lucky for me to have him reach out to me not someone else.
Changing from Frank, Quite Frankly was a breeze with Jessica leading the charge. Thank you Jess. Not only did she know all that is possible in the health market, very knowledgeable in the how to market as well.
Richard was very helpful, informative and understanding of what we were looking for. Being with the same company for 15 years+, and being too busy and overwhelmed with choices to make the change, Richard gave us options around what we needed, and was patient when I had to discuss with my husband, never pushy or made to feel pressure with time. As… Read more
it's our decision, and our thought process. In the past, sales were pushy to meet their sales targets. In the end his patience and gentle nudges...making phone appointments and not random calls whenever worked well. Thank you Richard!
Excellent customer care and product knowledge, not a typical salesperson, Shannon was fantastic to chat with us, saving us $$ on switching health insurance that suits our family
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I spoke with Nicholas, probably the best person I have ever dealt with, professional beyond measure, but still maintained a human element. Knew his product back to front, what i didn't fully understand, he took the time to explain it clearly. So full of personality and a true wanting to get me the best product for my needs. I couldn't think of a… Read more
better person to represent CHI. All my future health insurance needs will be handled by Nicholas. A genuine top bloke. I really hope Management commend him on the service he forwarded me and they use the recorded interaction with me to train new staff on how to interact with potential clients. I'll be calling Nicholas in 7 days from now to see if Management have applauded his service because that level of service needs to be recognised.
Richard at Compare Health Insurance gave me comprehensive information regarding my specific health needs and which fund would deliver best all around. While the process took quite some time on the phone, it was beneficial in that all my questions were addressed and I ended up with a policy that I was confident would meet my changing needs.
Within minutes I was contacted after online interest. I was very specific with what I needed- Shannon was direct and honest with finding the best value within our budget.
When I received my appointment phone call from Shannon, I was greeted with a friendly, caring, easily understood voice, asked all the right questions about our needs, then gradually came up with an informed solution that we were pleased to go with. Thank you Shannon.
Shannon made to so easy for us to seitch from our current Heakth fun ti the new one Which Shannon. Helped us to find . Nothing was to much bother for him Thank you once again Shannon Jean and Ian
Shannon made to so easy for us to seitch from our current Heakth fun ti the new one Which Shannon. Helped us to find . Nothing was to much bother for him Thank you once again Shannon Jean and Ian
A genuinely great experience with Shannon. He was thoroughly honest the whole way throughout our conversation. We spoke about my current cover which had a basic hospital cover plus an extras that I had for the purpose of dental check ups etc. Shannon advised me the extras cover i had wasn't worth what I was paying and I was better paying out of… Read more
pocket based on my usage. He was honest in saying that after taking out those extras, there was probably not a better hospital basics that my current policy. A quick check later and Shannon got me on a basics hospital plan with the same coverage which included a dental extras to cover the full treatment costs rather than a % rebate job. Better package than I had at a cheaper rate per fortnight. Super friendly and couldn't recommend enough.
Save yourself the headache! Speak with Shannon Fuller - Senior Health Insurance Advisor P: 03 7076 3097 E: shannon@itsmy.com.au He found me much better insurance for the same cost. (My dog photo has nothing to do with anything. I’m just a happy doggo mum)
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