1,731 reviews
AI reviews summary
Pros
Verdict
Overall sentiment toward Compare Health Insurance is overwhelmingly positive, with customers consistently praising the professionalism, patience, and expertise of the advisory team. Reviewers highlight the stress-free nature of comparing policies and the tangible financial savings achieved through personalised recommendations. Key takeaways indicate that the service effectively simplifies the complex private health insurance market, supported by a smooth administrative handover process managed entirely by staff.
Reviews with attachments
Holly was a legend! Fun to chat to and got the job done
Excellent service – Very friendly and informative and understanding Matt is a plesent person to deal with he needs a pay rise he is a asset to your company. God bless and happy new year.
Save money on health insurance – Informative and understanding and helpful Would have no hesition recommending Chloe
A very helpful company – A very positive and supportive experience, very helpful and clear explanation of financial facts and details, made my decision making much easier .
Latest follow-ups
Matthew was absolutely wonderful. What has been a daunting task we have been putting off, he made so simple and worry free. He was polite, empathetic, knowledgeable and so easy to talk to, and saved us money without compromising anything. Thankyou so much Matthew. I would highly recommend this service.
Follow-up · We saved around $150 per month while still keeping all the cover we need. The process was so easy. Matthew did all the hard work, we just answered his questions. There was no pressure and everything was explained thoroughly and was easy to understand.
Isabella was very informative and not pushy. Gave as some options to choose from and left us for a couple of days to decide what we wanted to do. At no time did we feel pressured. She rang back today and we confirmed our decision. Isabella went… Read more
through the details with us again to make sure we were making a good decision. She handled the process of swapping providers and transferring to our new health insurance provider. A very pleasant and non pressure experience and saved us $100 a month for a cover with better rebates for extras and also included more services in our extras. Very happy with the whole transaction and would certainly recommend.
Follow-up · There was no waiting period, the transfer process was done automatically and there was no paperwork as it was all done over the phone. The whole process was very easy. All this followed up with a confirmation email. Saved us $100 month for a slightly better cover.
My health insurance yearly premium was due, but wham! The new premium increase was much bigger than expected and though I've been happy with my provider and had no thoughts to change, now I had to think. So many health insurance providers. Who to… Read more
choose? How to choose? Googling, I came across Compare Health Insurance. Impressed with what I read, I left my contact details and received a call from Health Insurance Advisor Nathan Webb. Through the entire call, one that lasted almost 30 minutes, Nathan was very helpful, giving me detailed information about their services, searching and finding a provider that would provide the same cover I already had but at a cheaper premium (and the new provider also offered more than my original), organising the transfer of my insurance to the new provider. Nathan was both friendly and efficient when assisting me during the call. I value service most of all, and it's great service that I got from Nathan. So if you're looking for comparisons in health insurance providers and feel a little lost (easy to feel that way when it comes to insurance), I recommend Compare Health Insurance. And ask to speak to Nathan.
Follow-up · Happy with this site (they found me a health insurance quote $900 less per year than the company I was with), I didn't compare with other sites. The transfer from my previous health insurance company to another happened quickly and easily. That's good enough for me.
In-depth reviews
Finally, someone who can explain health insurance – Chloe was very experienced and professional on what she did and how she explained to me my best options for health insurance. At first when she called I only gave her 10mins to speak but after the ten minutes I knew that what she had to say would be a great benefit for me and my family. I spoke to her for an hour and she managed to provide me with… Read more
a clear understanding of what can be a very complex and confusing experience . She managed to break it down and show me exactly what I needed and also show me what I didn’t need. All this lead to me having confidence in knowing what health insurance to take and to be comfortable in knowing that I now have a good insurance in place for myself and my family. The process was easy and she did all the work for me. I don’t even need to talk to my previous insurance company and explain why I am leaving, she did it all. Amazing work and highly recommend anyone to talk to Chloe if they are like me and have no idea about what they have in health and are just paying what seems to be is an ongoing high cost with small return .
A service so bad I thought the website was fraudulent – I don't feel safe after 'using' this service. Thought this was a website for ONLINE private health insurance comparison. Put in my details and got a call almost immediately. Let it go to voicemail but decided to schedule a return call because the speaker seemed friendly. Person who returned my call was not the same person who initially called me,… Read more
which I was fine with. Asked me a bunch of questions about what I was looking for in a healthcare fund which I answered. Asked for my Medicare number which I thought was strange. I asked if it was necessary to provide and they said yes. Also took down the exact expiry date of my Medicare card and asked for my exact birth date. Gave me a quote that was a little higher than I expected. I asked which insurance company this quote was under and they said "various companies". I asked for other options and they said there are cheaper ones but didn't go into more detail. Their website advertises this as "a free service with no strings attached". I told them I was not immediately prepared to commit to a quote and wanted to know about other options. Was told "you don't seem to know what you want" and was then told to contact them again once I "knew what I wanted". Caller said goodbye before the call suddenly ended. I was left feeling like I had wasted their time even though they had contacted me initially and asked me to reschedule a call. I thought this service would be helpful but now I am under the impression they only provide assistance if YOU help them meet a quota. Contemplated after the call that I may have been scammed for my Medicare details. Have reported this website to the ACCC just in case.
Recently I have been looking at my extra cover and try to find ways to decrease my monthly contributions without loosing benefits I get under my existing cover. My search made me make a contact with Ash from the compare Health Insurance . Ash provided me with critical information and product information. Gave me couple of days to allow me look… Read more
into the information and compare details against my cover. Whilst the limits and rebates on HBF cover didn't make much difference but my monthly contributions for similar cover with HBF reduced my monthly contributions from $100 pm to $ 77 pm. Based on that I decided to make a change over plus Choice also recommended HBF for my State, South Australia. Ash helped me to make this change over over the phone which was very quick and smooth. I would recommend people who are either shopping around for Health cover or looking for a change to contact compare Health Insurance to help resolve their enquiries satisfactorily save you money in the process.
Positive reviews
Very lovely customer service, answered the many many questions I had with great patience. Also, very helpful in helping me compare the prices and coverage between the health insurance companies I was interested in.
I was so stressed out because I couldn't afford my previous insurance was asking too much that was leaving me in debt. I got a phone call from Nickolas, he was great after I shed some tears of sadness then of happiness because he was able to find exactly what I need and I can comfortably afford and I get a refund for what I've paid which is great thankyou Nickolas. Your amazing. :)
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My experience with dealing with Compare Health Insurance was first class. The person I spoke with solved my problem so efficiently and pleasantly, finding me a more suitable health insurance policy. I cannot recommend them too highly.
Negative reviews
wants to much info, just go to another site – will not just give details, wants all your information and then wants to phone you...just go away
Didn't get what was sold – Oversold the product. Insurance cover received was not what was promised on the call
Unsolicited phone calls after "online" quote request – Terrible website! promises quick online quote, then instead I get unsolicited phone calls. I don't want to talk, I just want the quote. They kept trying to call despite me telling them via email not to call. Awful service. Just show me the quote online or email it to me. No need at all to keep calling.
Recent reviews
Odessa was excellent his service and knowledge, he was not pushy or a typical sales person. He took the time to explain the package and options and to answer all of our questions. Very happy with his service.
After notification of another increase in our private health insurance premiums I decided to do some comparisons. I was contacted by Ash who was extremely helpful and knowledgeable about the different funds and what was on offer. I have managed to save $55 a month and still retain my extras cover which is great . Ash made the process easy and… Read more
straightforward and didn’t bombard me with unnecessary information and nor did he try to upsell anything. It was an extremely worthwhile exercise and one which ash made or the more simple. Highly recommend.
Udesha was kind, considerate, caring, respectful, knowledgeable, patient and professional. Of all those who called me with a proposal, I knew I wanted him to sign me up because he understood our family's needs and what would work best for us.
Nicholas was very easy to talk to and took the time to listen to my concerns..He explained everything cleary and I appreciated that. I've changed providors and Nicholas made that quite simple..Great interaction and happy outcome..thanks
Udesha was very patient and helpful. He always gives me update and will not call to bother me when I told him I will keep in touch with him as he understands that I’m a busy employee and a mum
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Shannon is a great advisor. He was patient, listened to my concerns, and took the time to understand what I needed. We were able to work through everything and reach a great deal by the end of the call. I really appreciated his help and professionalism.
I was seeking hospital and extras cover , the consultant explored what I what health issues I have and then compared what plans where available, he gave me options and discussed the best possible fund to cover my needs. I found the process relatively smooth with no pressure put on me to make a decision on the spot, in fact I sat on the quote and explored the options given then made my decision.
Udesha was ever so helpful in explaining every doubt I had, so well that I could understand and helped me through the whole process of choosing what package was best for me and my needs. Thanks!
I had an excellent experience with Nathan Webb and Compare Health Insurance. Nathan took the time to understand my needs, explained my options clearly, and never made me feel pressured. He was professional, knowledgeable, patient, and responsive throughout the process. Switching health insurance turned out to be much easier than I expected, and… Read more
Nathan made everything straightforward. I really appreciated his honest advice and commitment to finding the cover that best suited my circumstances.
I would highly recommend Nathan Webb and Compare Health Insurance to anyone looking for better value and outstanding customer service.
Richard was able to answer all of my questions thoroughly and overall just sounded like a really nice man who genuinely wanted to help me compare insurance providers. Thank you again Richard!
The change over was so easy. Richard was patient, explained everything clearly and asked questions to help me attain what I needed and more. Never pushed me to change over (hate that) but did tell me how I could save and afford the new medical insurance. He did all banking changes , cancelling old policy, leaving with nothing to do. What a pleasure.
I had a great experience with Mr Richard from Compare Health Insurance. He took the time to understand my family’s needs and helped us find the right health insurance cover that suited our situation and budget. He was very professional, patient, and explained everything clearly, making the whole process simple and stress-free. Thank you, Richard, for your excellent service and support. Highly recommended!
Compare Health Insurance. Nicholas was patient, thorough and informed. He spent time to answer any of my questions, as this decision of perhaps changing from one Health Insurance to another involves a lot of information and Nicholas was prepared to not miss a step in the rather complex process.
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Hi Dap, I'm sorry to hear of your… Read more