iSelect

Had very good experience with consultant, he guided me slowly through all my options with the result that I continue to be with Energy Aust for my gas and have transferred my electricity with them as well. Show reply

To say I’m impressed with iSelect is an understatement. I’ve been with my current health provider for 20+ years and despite periodically reviewing and adjusting cover with them over the years, I’ve become increasingly dissatisfied with the constantly rising and v expensive premiums. I casually browsed the iSelect site to compare my existing cover… Read more ·  1

with other health providers to see if there were options to save money, and I partially completed the iSelect health cover comparison form. Within minutes of leaving the site, iSelect called me to see if I had any issues with completing the form and to make sure I had all my questions answered. Initially I was a bit shocked as I had only been casually browsing the site - but I’m SO glad they called. Their customer service rep was polite, professional, very knowledgeable and patiently answered all my questions. Within an hour I had switched health funds and saved our family $140 a MONTH in premiums. Bonus - the new policy is actually better than our previous one and will increase our cover AND savings over the next 2 years. Thanks iSelect. I will be recommending them to everyone.

I was inaccurately reported to a health fund as "shopping around," an activity I was not engaged in. The health fund in question does not disclose its gold cover rates online, necessitating my inquiry to ascertain them. Subsequently, the health fund terminated my coverage, citing my supposed "shopping around." I contested this action, asserting… Read more

that they lacked the authority to cancel my cover without my consent. Furthermore, I highlighted their failure to publish premium details, particularly for a cost of $180 per week, which would naturally prompt comparison in the current economic climate. These organizations appear to be closely interconnected, raising concerns about privacy. If you prefer to keep your private quote requests confidential from your health fund (e.g., HCF or similar entities), it is apparent that such information may not remain private. It might be more beneficial to engage with the retention department of your current health fund. Personally, I would recommend contacting my current health fund for a specialized review before considering a move elsewhere. While they may be difficult to reach, it may assist and also you can weigh up what they'll do if you do move and the possible outcomes to excess cover levels and waiting periods also whether your fund accepts their cancellation whole nother story some refuse and have special stuff you have to do like speak to retention and you may end up paying two premiums until old fund "agree" to cancel this can take up to 14 working days and could affect you financially and then getting new fund to honour waiting periods esp of 12 months I was told takes 1-3 weeks ! And no guarantee as all different

The chap that I spoke to at iselect, was pleasant, knowledgable and so pleasant to speak to. He spoke fluent australian, which was such a good experience compared to the various immigrants at AGL. really it should be nesessary for call centre staff… Read more ·  1

to have a good grasp of the english language I was so frustrated. Anyway I dont know his name but thank you sir, you are worth more money.

Warning - dishonest advice. Recently I was talked by iSelect into switching my Health insurance from HCF to BUPA. One of the features that was important to me was no gap claim for twice yearly dental checkups provided by HCF. During the conversation… Read more

with the iSelect representative I specifically asked if that feature would be available to me from BUPA. I was assured that it would be. However, today, after my first visit for a dental checkup this year, I was charged $67.60 out-of-pocket costs. Apparently, iSelect rep failed to mention that 100% cover would be provided only if I were to attend BUPA dental clinic. In other words I could not choose my own preferred dentist with BUPA's cover. Now I'll be switching back to HCF with a loss of about $200 total because I had prepaid my cover with HCF before April 1 at the old rate. I do understand that iSelect rep very much wanted to get the commissions, but why I should pay for it. I lodged the complaint with iSelect, but reply is not coming for 2–3 weeks. Shame on you iSelect - you now lost me as one of yours long-standing customer.

FALSE ADVERTISING TO DRUM UP BUSINESS. After spending 25 minutes on the phone to iSelect, it was agreed that my current Health fund premium was was cheaper that any other fund. The gentleman from iSelect promised the $52 payment as promised on the… Read more

TV ad. He returned to the phone and stated they would not make a payment as the Gold hospital only cover was excluded from their offer. After contacting Product Review iSelect offered the promised $52.00 It agreed to pay $55.00 which came in the form of a credit with Prezzee. The situation trying to obtain my Prezzee was horrendous from the start. After almost 4 hours over 2 days and involving several supposedly customer service live consultants both with Prezzee and Giftcard.com I finally have my gift cards. The Prezee agents kept switching me back to AI when they could not resolve the issue. One even told me I could not get Coles gift cards. Never again. Both iSelect and Prezzee need to have a good look at themselves.

Well the customer service was very efficient. The person who spoke to me was Mason . He helped me get the best electricity & Gas Bill sorted out . He did find me the cheapest provider. Thank you Show reply

My experience with iselect was great! I dealt with a lady call Sandra Tran who is very helpful and really knows the market and products. she guided me thru transfering from HCF to NIB health insurance. i ended up with more cover at a reduced monthly premium and got 2 months free!!! I have no hesitation in recommending iselect and Sandra for your health insurance needs. thank you Sandra Show reply

Customer service Rep Mason who spoke with me, was clear, concise and to the point. He understood what i was requesting in clarification and was efficient in time. Show reply

iSelect determined that ahm Health Insurance offered a more affordable option than my current insurer, Teachers Health. When the iSelect agent requested my personal information, including bank account details, I explained to him that I had not yet decided to sign up with ahm, as I needed time to consider his offer. The agent replied that, by… Read more

providing this information, I was not committing to ahm, and that I had a cooling off period of ten days. Reluctantly, I provided the rest of the information that was requested. At the end of the conversation, I explicitly requested that neither iSelect nor ahm should not contact Teachers Health until after I had confirmed the switch – if, indeed, I did decide to switch health funds. The agent agreed that no such communication would take place until the appropriate time. Subsequently, I decided to stay with Teachers Health. On the next business day, I phoned ahm to invoke the cooling-off period, and the ahm agent cancelled the policy. Later that day, a representative from Teachers Health contacted me to let me know that she knew that I had considered switching to ahm, and that she would happily assist me in making my decision. How did Teachers Health know that I had contacted iSelect? The only possible explanations for this disclosure are that either: 1. iSelect blatantly disregarded my request to refrain from informing Teachers Health that I was considering changing health funds, or: 2. iSelect did not communicate my request to ahm, and ahm informed Teachers Health, without my consent, that I was considering changing health funds. It goes without saying that I now deeply regret having disclosed my personal details to iSelect and ahm. What other third parties are now privy to this information? In future, I will undertake my own research rather than entrust my personal details to iSelect – a company that is clearly focused more on the commission that it generates from its referrals than on safeguarding the privacy of its clients. Needless to say, ahm, an incompetent and untrustworthy organisation, and with a Product Review rating of just 3.3 stars, is also off my radar. I emailed both of these companies to express my concerns. After one week, there has been no reply to my emails, but I did receive a lovely welcome letter and membership card from ahm in today’s mail! Inept and bungling are two words that come to mind!

Gave me incorrect information over the phone that was incorrect as of their own paperwork they sent me - based upon the information given to me over the phone, I had already booked appointments which then needed to be cancelled and everyone (myself and the innocent service providers) had their time wasted. It really isn't hard to get the start… Read more

date of a policy correct, yet somehow they managed it! If they had told me the correct information then I would not have proceeded with the policy, now I have to cancel a policy and get a new one in place urgently. Utterly not acceptable.

Went on the I Select website entred my details before I even got to glance at the options my mobile rings with a sales woman ramming policies down my throat like a used car salesperson would sell. Unfortunately they caught me when I was not well and I fell to being signed up to Bupa. One day later when zi felt better I started reaserching, the… Read more

outcome was I Select is not Like for Like they run on commision so the benifets are less than what Bupa proper sell in their products. The reason they call you so quickly is because they dont want you the have time to compare between several fund companies. When I tried to cancel the policy they gave me the run around in the end I went to Bupa itself office in the shopping centre to have the policy cancelled. My advice look at all the health funds what they offer what suits on the funds main website for each dont get caught up with this I Select scam.

I sought iSelect services in 2 separate areas - Energy (Sophie) & Health (Brad). In both cases the iSelect Consultants were fully across their brief. They were knowledgeable, concise and provided me with outcomes in both cases which were financially and structurally beneficial to my needs. Show reply

I reviewed my gas and electricity with Jarrod, and my Health Insurance with Ellie. Both were excellent. They did not pressure, and were able to go away and come back with information I needed. Very pleased with both, thankyou! Show reply

Rahul was incredibly helpful and the process was very clear. The call encouraged me to switch as he was able to give me a view of estimated savings based on my usage patterns whereas looking online wouldnt be enough to motivate me to switch and fill out all the details myself. Show reply

iSelect were very informative about choices when I enquired about gas suppliers. The plan they suggested offers savings on my existing plan. On my approval they progressed the change. A very easy process. Show reply

Big thank you to [Name Removed] for being so thorough and helpful in guiding us through the process of finding the right health insurance cover. He provided excellent service, walked me through several options, and made it easy for us to choose the cover that suited us best. A special thank you as well to [Name Removed] as she was amazing to deal… Read more ·  1

with and played a big part in connecting me with Patric in the first place.

Both [Name Removed] and [Name Removed] were an absolute pleasure to deal with.

Due to the complexity of product offerings in the health cover market, we used iselect to find a better policy…..what a nightmare….not only did they not find us the best policy, they mislead us on the one they did find, losing us significant changeover bonuses….we had to cancel and go back to square one…..never ever again

The comparison expert was very professional, knowledgeable and efficient- gave me all the information I needed to make a decision about the best private health fund for us. Highly recommend Show reply

Contacted Iselect to check up on my current health insurances. Sebastion was very thorough and detailed in the options available. This made it easy to assess the alternatives and change over to another fund that provides as equal if not better cover and saving significant money. Once this was completed successfully I was transferred to an energy… Read more ·  1

consultant who also delivered a significant saving with other benefits by switching Gas and Elec provider. So all up a very worthwhile phone call.

Would have given a 5 star rating of the customer service officer had got our last names correct. I specifically told him that my last name was spelt in two words but it turned out being joined. According to your AI chat box, I would have to go provide supporting documentation to correct this which seems unfair to me as the officer got our last names incorrectly spelt in the first place. Show reply

Patric W. From I - Select contacted me regarding my private health cover. I discussed with him my current health cover and it seemed that I was paying too much monthly payments for products I didn’t need. Including the increase from 1st April, I will be saving around $25 per mth switching to another health provider. Thank you Patric W. Show 2 replies

I Don't Want Anyone to End Up Paying More Premium. The sales representative from Iselect has perfect information about the actual premium a customer has to pay would be way higher after taking Lifetime Health Cover Loading into consideration. But he didnt inform me. I was startled to be informed the actual premium I have to pay is $42 higher 10… Read more

days after I switched to a new insurance company. If you are thinking of switching insurance company through Iselect, please ask the actual premium you got to pay after adding Lifetime Health Cover Loading. I don't want any customer mistakenly think that new premium with the new insurance company is lower with a new policy with a new insurance company. You may end up paying way more than staying with your existing insurance company.

Kevin was polite and comprehensive in his presentation to me regarding streamlining my health care options also informing me of waiting periods and enquiring do I have a waiting period for my up and coming surgery. I can't complain about the service or advice that he gave. Show reply

After I finished the call I realised I had given away personal information. i felt pressured to hand over this information. I am cross with myself that I allowed just a request to see if I was needing to change my Health insurance provider to I had signed up. i will be cancelling the change. the gentleman I spoke to was very polite but very persuasive