iSelect

As always Iselect were amazing. I have been using them for years. They have saved me thousands of dollars over the years. I had 2 gas and 2 electricity that I had assessed and got great discounts again. With some bonus credits on 3 of the accounts. I will continue to use Iselect in the future. It is a very easy process and saves me having to call… Read more ·  1

all the different companies myself. Natasha was outstanding and very easy to understand and excellant communication skills.

Power & gas to new house – They were very responsive getting back to me and explained things well. Show reply

Always use I select as the process is simply and fast Show reply

Hanan was very helpful and knowledgeable on health insurance and the best options Show reply

The consultant was very knowledgeable, did not push anything, very professional and able to show me some savings. Lets see if that eventuates, but generally a good experience. Show reply

The person l spoke to answered all my questions and was thorough, quick, personable and efficient- while being friendly! Excellent and quick at the same time.. l had spent 2 hrs on the phone to Origin and ended up cancelling the service after they sent me a bill on the same day! This was sorted in 10 mins no drama and l feel l got the best value for money! Very happy. Very impressed! Show reply

The person on the phone knew her products well and should be congratulated on her overall keenness, dedication and industry. Someone who understands 'Achieving Excellence' (Plan, Do, Review and Improve). She gave me a feeling of security and trust in her counsel. Cheers Show reply

Received a phone call within 30 seconds of jumping on their website to compare energy plans. I tried to explain very quickly that I hadn't even had the time to check out their offers, but he was persistent in telling me that "he could help and it'd be a shame if I paid more on my next bill." Thanks, but you've lost me before even starting now. There's plenty of other comparison sites to use!

I used iSelect for a quick online comparison to see how my current provider compared. I very quickly received a call from a sales rep. I wasn’t ready to switch, but the sales rep didn’t want to listen. He was extremely aggressive, spoke over top of me, raised his voice, and hung up on me when I reiterated I wasn’t interested. I do not recommend using iSelect. Try Canstar or another provider to avoid these grubby, aggressive sales reps.

iSelect determined that ahm Health Insurance offered a more affordable option than my current insurer, Teachers Health. When the iSelect agent requested my personal information, including bank account details, I explained to him that I had not yet decided to sign up with ahm, as I needed time to consider his offer. The agent replied that, by… Read more

providing this information, I was not committing to ahm, and that I had a cooling off period of ten days. Reluctantly, I provided the rest of the information that was requested. At the end of the conversation, I explicitly requested that neither iSelect nor ahm should not contact Teachers Health until after I had confirmed the switch – if, indeed, I did decide to switch health funds. The agent agreed that no such communication would take place until the appropriate time. Subsequently, I decided to stay with Teachers Health. On the next business day, I phoned ahm to invoke the cooling-off period, and the ahm agent cancelled the policy. Later that day, a representative from Teachers Health contacted me to let me know that she knew that I had considered switching to ahm, and that she would happily assist me in making my decision. How did Teachers Health know that I had contacted iSelect? The only possible explanations for this disclosure are that either: 1. iSelect blatantly disregarded my request to refrain from informing Teachers Health that I was considering changing health funds, or: 2. iSelect did not communicate my request to ahm, and ahm informed Teachers Health, without my consent, that I was considering changing health funds. It goes without saying that I now deeply regret having disclosed my personal details to iSelect and ahm. What other third parties are now privy to this information? In future, I will undertake my own research rather than entrust my personal details to iSelect – a company that is clearly focused more on the commission that it generates from its referrals than on safeguarding the privacy of its clients. Needless to say, ahm, an incompetent and untrustworthy organisation, and with a Product Review rating of just 3.3 stars, is also off my radar. I emailed both of these companies to express my concerns. After one week, there has been no reply to my emails, but I did receive a lovely welcome letter and membership card from ahm in today’s mail! Inept and bungling are two words that come to mind!

Didnt think i'd ever use iSelect, but wanting to investigate elec supply charges, i looked at a Choice article, which advised i contact iSelect. So i did. It was suggested by the assistant that i investigate my Health Insurance costs, too. I was wary but have now found better deals for both. Im rapt! Show reply

I was extremely pleased with both Garrard { electricity} and also Alec { Health fund}, they were both very patient with me, as I am not good with computers. They also sorted out my problems very quickly and courteously. Thank you. Show reply

I had such a great experience with iSelect, especially with Jason! He was super friendly and really helpful. I’d been looking at private health insurance for ages and couldn’t decide which option was best for me or had the best price, but Jason made the whole process so easy. Really appreciate his help and would definitely recommend! Show reply

The consultant was very informative and professional in his attention to my enquiry. We are very satisfied with the changeover process he managed. We are sure the benefits are what we expected. Show reply

Each year I use iselect for reviewing our energy bills. This indicates my level of satisfaction with the company. The person I spoke to was pleasant, patient and explained the processes well. The end result was a much better package than I was on. Show reply

In the initial contact with Emma, I was somewhat confused with trying to figure out our current billing with Lumo and I was a little ‘short’ with poor Emma. She very professionally and patiently got me settled down and began to explain how it all worked going by our current billing from Lumo. The end experience was nothing short of amazing and… Read more ·  1

helpful thanks to Emma! I sincerely apologized for my opening attitude and she humbly accepted and was grateful to be of assistance in finding a better deal surprisingly STILL with Lumo! My thanks and gratitude to Emma for handling ME and finding us something better! I would be happy to recommend iSelect to anyone looking for help finding a better power deal.

A fantastic service provided in helping to evaluate and compare GAS & ELECTRICITY companies best deals and offers! Jake was most helpful and friendly to deal with and we changed to a new Gas & Electricity retailer by the end of the call. Most appreciative and will highly recommend to family & friends! Show reply

The customers service person was very helpful and knew the subject matter very well. I had a call from them within an hour of me logging my details. Excellent Service Show reply

I made an online enquiry and next thing had a call from iSelect who took care of everything. Very professional and easy to understand and ask questions, and save some money on my future Electricity bills :-) thanks iSelect Show reply

Had very good experience with consultant, he guided me slowly through all my options with the result that I continue to be with Energy Aust for my gas and have transferred my electricity with them as well. Show reply

To say I’m impressed with iSelect is an understatement. I’ve been with my current health provider for 20+ years and despite periodically reviewing and adjusting cover with them over the years, I’ve become increasingly dissatisfied with the constantly rising and v expensive premiums. I casually browsed the iSelect site to compare my existing cover… Read more ·  1

with other health providers to see if there were options to save money, and I partially completed the iSelect health cover comparison form. Within minutes of leaving the site, iSelect called me to see if I had any issues with completing the form and to make sure I had all my questions answered. Initially I was a bit shocked as I had only been casually browsing the site - but I’m SO glad they called. Their customer service rep was polite, professional, very knowledgeable and patiently answered all my questions. Within an hour I had switched health funds and saved our family $140 a MONTH in premiums. Bonus - the new policy is actually better than our previous one and will increase our cover AND savings over the next 2 years. Thanks iSelect. I will be recommending them to everyone.

Well the customer service was very efficient. The person who spoke to me was Mason . He helped me get the best electricity & Gas Bill sorted out . He did find me the cheapest provider. Thank you Show 2 replies

My experience with iselect was great! I dealt with a lady call Sandra Tran who is very helpful and really knows the market and products. she guided me thru transfering from HCF to NIB health insurance. i ended up with more cover at a reduced monthly premium and got 2 months free!!! I have no hesitation in recommending iselect and Sandra for your health insurance needs. thank you Sandra Show reply

The chap that I spoke to at iselect, was pleasant, knowledgable and so pleasant to speak to. He spoke fluent australian, which was such a good experience compared to the various immigrants at AGL. really it should be nesessary for call centre staff… Read more ·  1

to have a good grasp of the english language I was so frustrated. Anyway I dont know his name but thank you sir, you are worth more money.