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iSelect
1.4 from 557 reviews

Reviews

Review distribution

5 star
36
4 star
4
3 star
6
2 star
37
1 star
474

Narelle Sinclair

Narelle SinclairPerth, WA

  • 4 reviews
  • Verified customer

Easy way to ensure your not paying through the nose for things you don’t need.

published

They make the call, they do the work and they set it up. For a minimal amount but a huge saving, do yourself a favour. Online or over the phone.

Transparency
1 comment
iSelect
Laura CiSelect

Hello Narelle, thank you so much for taking the time to share your feedback. We're really pleased you were happy with the iSelect experience. Cheers, Laura

Review collected in partnership with iSelect


Anon

AnonGreater Melbourne (Inner), VIC

Treated me like a child, absolutely belittling

published

I was forced to give my phone number in order to receive my search results. Got a call moments later to a man asking me if I had set up electricity or gas for the house yet even though I was only interested in internet. I consistently told him i was only browsing and my housemate was organising the connections. He persisted to tell me I had left it too late and that he could help me. When I again told him I was only browsing, as I was on a train and was curious, he kept persisting then he said "Is this your first time moving out" in a condescending childish tone. So I hung up. I did not want this call, I did not ask for this call and when I tried to politely decline help, giving reasons, I was spoken down to. Not worth it.

Transparency
1 comment
iSelect
Laura CiSelect

wrp314

wrp314Hunter Region, NSW

Don't give them your number

published

They will call and call. You can ignore or block as many numbers as you want, but the only way to stop them is answer and tell them no. Very annoying.
Will never use again.

1 comment
iSelect
Laura CiSelect
sharyn59

sharyn59Mandurah

  • 3 reviews
  • 4 likes

Dont give your details

published

Don't ever give your details online to these people. They will not stop calling. Totally harassing me. Way too stressful. They dont even understand “ don’t call me “ just search the companies yourself.

Transparency
1 comment
iSelect
Laura CiSelect

NEIL

NEIL

  • 3 reviews
  • 2 likes

ISelect for Car Insurance

published

Hi i was shopping around for alternate car insurance quotes
Did the online comparison with ISelect and had a call back from them the following day
The caller was pleasant enough and we did the questions that he needed to ask
My car was stolen from me in 2016 (not my fault ) and he told me that the car insurance companies they deal with will not cover me as i am now in the medium to high risk category and it will be on my record and affect my ability to get car insurance
What a joke and then he tried to onsell me into a different health insurance provider

Transparency
1 comment
iSelect
Laura CiSelect

Hello Neil, thank you for taking the time to share your feedback. I'm sorry to hear we weren't able to find you a better deal on your car insurance. Thanks, Laura


Constant harassment

published

I put my details into their website just to browse through insurance options and have been harassed with phone calls and voicemails every day since then. Would strongly recommended doing the research yourself. It's not worth it

Transparency
1 comment
iSelect
Laura CiSelect

Rish D.

Rish D.Greater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like

Absolutely terrible

published

The worst customer service team ever. I visited their website and they called me few minutes after that.The girl who was talking to me got so annoyed when I said I didn't want the deals that she was talking about and started yelling at me!!!
AWFUL

Transparency
1 comment
iSelect
Laura CiSelect

Hello Rish, thank you for taking the time to share your feedback - this is definitely not the experience we want our customers to have. Thanks, Laura


STOP CALLING MY MOBILE!!

published

Sick of being phoned by this company all different numbers. Everytime I block one they call the following day with a different number. Stop harassing people! I wouldn’t go through this company even if the deal was spectacular purely out of annoyance and principle!

1 comment
iSelect
Laura CiSelect

Tma

Tma

  • 2 reviews
  • 1 like

How many times do they need to call

published

I have looked online to just get some comparisons and now I keep getting phone call after phone call. All I wanted to do was check some covers in peace. I’ll contact you if I need it

1 comment
iSelect
Laura CiSelect

Hi Tma, thank you for sharing your feedback and letting us know you simply wanted to compare. If you do wish to speak to someone down the track, don't hesitate to give us a call on 13 19 20. Cheers, Laura

Jojo

JojoPerth, WA

Rubbish. Absolute rubbish.

published
2 comments
iSelect
Laura CiSelect

Hello Jojo, please let us know if there is anything further we can do to help resolve this situation. Kind regards, Laura

Jojo
Jojo

What can you do? You can't undo what was done. I just have to live with it.


ColinC

ColinCPerth, WA

  • 2 reviews

Polite, Profession

published

After reading some reviews I was a little concerned about iSelect. However, I choose to hear them out . They looked at our health insurance options and came back telling us that our current policy was a good deal and they don't suggest us changing it. No attempt to sell us something we didn't need. They were polite at all times and I would recommend them.

Transparency
1 comment
iSelect
Laura CiSelect

Kay

KayGreater Melbourne (Inner), VIC

  • 2 reviews

Useless service

published

Waited on hold for 10 minutes to be transverse and told no one is available. On the site it says open till 8pm for the department I was after..Why even??

1 comment
iSelect
Laura CiSelect

Hello Kay, sorry to hear no one was available to take your call. Please don't hesitate to contact us on 13 19 20 if we can help you in the future. Kind regards, Laura


Mislead by the agent on the phone

published
Transparency
1 comment
iSelect
Laura CiSelect

MaggieM

MaggieM

  • 12 reviews
  • 7 likes

It feels scammy

published
Transparency
1 comment
iSelect
Laura CiSelect

Hello Maggie, thank you for taking the time to share your feedback. That is definitely not the experience we want our customers to have and we will take this on board. Thanks, Laura


Olivia

Olivia

  • 4 reviews
  • 6 likes

When they give you your options - Go away and do your research!!!!

published

Peter from iSelect recommended Harbour isp as my new internet provider. Rushed me through the contract and recording. Researched the company and they have the worst reviews. So MUCH REGRET. I will never use iselect again

Transparency
1 comment
iSelect
Laura CiSelect

Hello Olivia, sorry to hear you weren't satisfied with our recommendation. If there is anything our Customer Solutions team can do to assist, please don't hesitate to contact us on 13 19 20. Kind regards, Laura

Markm

MarkmMetropolitan Adelaide, SA

  • 2 reviews

Non stop calls from multiple different numbers

published

Since making an inquiry via the website I have been overloaded with calls from them never leave a message and at least 8 calls a day! I will not recommend giving our your phone number to these people!

1 comment
iSelect
Laura CiSelect

Broadband team with no broadband knowledge

published

Very disappointed with the service. A team member got me on myrepublic broadband that I saw red flags with some weeks later. I asked for another and was told I could without any cost but here I am paying to cancel a service I never got 6 weeks after application.
Mates get your nbn yourself. They don’t know

Transparency
1 comment
iSelect
Laura CiSelect

Hello Abdul, thank you for taking the time to share your feedback. If there is anything our Customer Solutions team can do to assist, please don't hesitate to contact us on 13 19 20. Kind regards, Laura


Carlie B.

Carlie B.South East Queensland, QLD

Unprofessional and Rude

published
Transparency
1 comment
iSelect
Laura CiSelect

Thank you Carlie for taking the time to share your detailed feedback. I'm sorry to hear you didn't have a good experience. We'll take this information on board. Kind regards, Laura


Dirt poor

published

I had a look on their website to compare electricity prices. I am now receiving constant unsolicited spam calls from I select. Do not use their website to compare anything.

Transparency
1 comment
iSelect
Laura CiSelect

Maggie

MaggieGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes

Stop Calling and Hanging Up!

published

I searched online for car insurance and got some comparable quotes through I Select BUT they keep calling and HANGING UP - WHY ??
if they need to speak with the customer why not do so, why harass us with the continuous hang up calls, just more numbers to block i suppose, eventually I will have blocked them all.

Transparency
1 comment
iSelect
Laura CiSelect

Hi Maggie, I'm sorry to hear about these calls and realise it must have been very frustrating for you. Kind regards, Laura


Page 1 of 28

Questions & Answers

Kim K

Kim Kasked

I want to ring you guys & discuss insurances. What is the best insurance for me?

No answers

Michael

Michaelasked

I have received a card EFTPOS from iSelect - i can not read the small print as I am disabled with MS suffering for the last 22 years and in wheelchair for the last 10 years. When i wanted to buy they told me that the lady at the Coles could not use it because i did not activated it in time - i was in and out of hospital and had food delivered home into my mouth - now i am better and i want my card to be active and use it. Please help me now.
My Card number is: [personal details removed] and fix it please!!!

No answers

kelly

kellyasked

Why does it take 60 to 90 days to get your $300 gift card sent to you after you have completed all the required information?

6 answers
Weasel
Weasel

They hope you will forget all about it is the only reason I can think of

Platinum
Platinum

I agreed with Weasel. My gift card was promised late Aug 2015. I called in Sep 2015, they said could take up to 90 days. End of Dec 2015, still no sight of the voucher. Called up, they said the consultant no longer worked for them, so they knew nothing about the voucher. They then put in an 'urgent' request for voucher to be sent out on the 7th of Jan. Today is 21st of Jan and the voucher is nowhere to be seen. Called them up again they said the Australian Post might have it so it is out of their hand! Pretty lousy customer service.

sam.l
sam.l

ISelect functions off trailing commissions that can take months to pass onto them, how can you expect them to provide a gift card when they haven't even been paid for the policy you bought yet?


Get an answer from our members and iSelect representatives

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