Compare The Market

I chose this comparison service to find a better deal on comprehensive car insurance. After answering all the initial online questions truthfully, it gave me a range of quotes. I selected what I thought was the most appropriate and cost effective at $635. After selecting that provider and completing the process online, the final price for 12… Read more

months was $917. I find this to be very misleading and deceptive, and a complete waste of time. Not recommended.

Consultant was very informative and answered my questions in a manner that was easy to understand Show reply

Happy with finding the best deal! Greatly appreciated and recommend. Show 2 replies

Helped me filter through a lot of stuff and Taylor my insurance to me and my vehicle Show reply

Lachlan P from comparethemarket (health insurance) is without a doubt the best telemarketer I've ever had an interaction with in my life hands down (I could go on and have to others elsewhere haha). If I was in the business for such an employment position needing to be filled, Lachlan P would be my first choice. I would've offered him a job if i… Read more ·  1

could have!

Like anyone these days, a call from an unsaved number cues an immediate resistance to engage in the conversation even if you consented to being called... Why, because more often than not I (like most people) end a call like that either feeling pushed for a sale, or as though the caller was impersonal throughout the process. Alas! Lachlan P enters the scene... My partners phone rings within moments of her entering our details into compare the market. Flabbergasted, by the time from which details were entered and the call came through to her, shock initially lead the exchange. Unbeknown to Lachlan, the call was on speaker and I initially sat in my usual response to the given situation (here we go again... [eye roll and sigh]). My habitual response to the situation was extinguished almost immediately because my partner and I were taken through the process without any hesitation on our end. For the first time ever my only concern was that I wanted to give some telemarketer my money. WTH?!?

Whilst I would presume trained to some the necessary extent... Lachlan P has something I believe most people aren't taught by such a job position, maybe at best encouraged... The perfect amount of personability and what genuinely felt to be an authentic positive desire to help (most average telemarketers or sales representatives try, but people read between the lines if you get what I'm saying) . I only ever write reviews when I mean it and genuinely want to. Whoever Lachlan P's Managers are better be paying him more than any other telemarketers in the Industry I (and likely most others) come across because If Lachlan P wanted to, I reckon he could get paid a more than healthy sum working somewhere that genuinely values such an employee (if he is not already). Thanks for your help Lachlan P!!! PS, I do not have any reason to believe Comparethemarket do not look after Lachlan or there staff, all I'm saying is it would be within there best interst not to lose Lachlan P as an employee if its an option.

PPS, If somone at comaprethemarket is considering whether to promote Lachlan P, I believe you would be silly not to. Just saying.

The old saying is if you can’t afford travel insurance then you shouldn’t travel. I hate paying travel insurance simply because I never make a claim. And I wouldn’t like to try either but it’s a necessary evil. Like all insurances, travel insurance is not cheap especially as you get older. Every time I travel I go online reluctantly looking for… Read more ·  1

the best possible deal. They try and sell me everything when all I want is medical only. One company Zoom says they do not provide medical only for people my age even though I have no medical problems and I have never made a claim which must count for something but it doesn’t. Aren’t insurance premiums all about the risks and I’m not a risk. I tried Compare The Market which provided me with many companies who did medical travel insurance only and at a reasonable price too. Through them I was able get rid of all the extras which lowered my premium substantially. They gave me a great choice of insurance companies, so well done Compare The Market for making it a competitive market place and we all know competition is great for consumers.

Not a complaint about the company itself but a staff member named Anthony. I put my expression of interest online and received a phone call from Anthony. The reason I was looking into health insurance I have a new born baby and there is a possibility he would need a procedure done. I already had private health insurance but I was looking at other… Read more

alternatives to add my son on. Anthony tried to do his best to absorb his options with me but what he was offering wasn’t suitable for my needs I explained to him what was important to me and he advised that my sons future procedure wouldn’t be covered because it was within the waiting periods which I understood. I was looking for hospital and extras cover he went through a few options with HCF but I was quoted $260 and I explained it wasn’t affordable he then quoted $130 a fortnight however it wasn’t covering me for extras cover so I advised Anthony it wasn’t suitable for me and his tone completely changed and made a comment saying what’s more important to you having extras cover or your son. I was made to feel like a bad mother and he started to patronise me it got to the point he was trying to pressure sell to me and he was just desperate for a sale. I put a complaint forward to customer resolutions team and I got a lovely manager named Karina who had listened to the call and was very disgusted with what she heard on the phone. Karina was very apologetic and had escalated things with Anthony’s direct manager. The reason I am writing this review is to raise awareness for those who are in a vulnerable position needing some help with looking at health insurance. Anthony doesn’t care about you as an individual like what he says he wants to do he is just after your sale. Thank you Karina for your help you have heard my concerns with the comment that was made to me and how he made me feel.

Absolutely Fantastic, Dealt with Tiana, very helpful and knowledgeable, was very sympathetic to our needs and talked us through the whole process. Couldn't recommend highly enough.5 stars for knowledge, patience and courtesy, credit to the company. Belynda and Nick Brisbane Show reply

I was helped by Damon today he had exceptional patience and excellent customer service he helped me all the way along with my insurance quote and was able to provide me a better price. I wanted to personally thank Damon for his excellent service and taking the time to get me the best price and value for our car. Show reply

Excellent quick comparative/competitive quotes received to help us both times when renewing our car insurance this year. Very happy with the results helping us save costs in times like this. Show reply

Quoted $4148 for home and contents insurance, when I selected the option the final quote without making any changes increased to$5401. I was told by the insurer that this is common. What a waste of time.

I was looking forward to use your services to help ne decide which health insurance to get for my husband and me. I have arranged a phone call from the chosen insurance company. After spending a while on the phone with a very helpful person, the amount you have quoted was about double. This is what dissapointed me, your quote is unrealistic.… Read more

Health insurance cost depends on individual circumstances. I have gave to you our dates of birth and the cover we possibly need. Basically, your quote is not realistic and you should warn people about the cost increase.

the service i received from the rep was top notch. the issue is how invasive the process is. i input details under the impression i am comparing the market only to wake up to 4 seperate reps waking me up on night shift the next day! now im still getting emails and to make matters worse the plan i was quoted once first payments began ended up being… Read more

8 dollar more than the original plan

UPDATE: the plan pricing was corrected and as advertised once the required policy information was transferred from my old insurer

Sahra from Compare The Market went above and beyond with helping me choose the best private health care provider (I'm a 31-year-old signing up for the first time with no knowledge in this area) based off my personal circumstances. She listened attentively to my questions and circumstances, and I sincerely thought her thorough explanation and… Read more ·  1

guidance was unbiased and suited to me as an individual. Everything was clear and made sense. The process was smooth and I couldn't imagine a better experience.

I started an application with compare the market for health insurance then was called directly by lovely man by the name of Dylan H The service provided was amazing & all the information I needed to know & access was very transparent & layed out in the simplest form for myself to understand Excellent service & if I know anyone who is in the market for health for insurance I will be highly recommending Dylan H for the service Thank you Show reply

I had a fantastic experience using Compare the Market to find car insurance. The process was quick, easy, and saved me a lot of time compared to searching through providers individually. What I appreciated most was being able to compare multiple quotes side by side, making it simple to find the best value for my needs and budget. Through Compare… Read more ·  1

the Market, I was able to secure a great deal with Budget Direct that offered excellent coverage at a very competitive price.

The website was user-friendly, the information was clear and easy to understand, and the whole experience was hassle-free from start to finish. Thanks to Compare the Market, I felt confident that I was making an informed decision and getting the best possible deal.

I would highly recommend Compare the Market to anyone looking to save time and money when shopping for insurance. Finding a great policy with Budget Direct was easy, and I'm very happy with the outcome.

Excellent service, heard the ads for years and seemed to be getting ripped off by current insurer so used this service and it was amazing, dropped my quote by over $1K Show reply

John T was great and explained the best options in detail about would suit me. Would openly recommend him to all friends and colleagues looking to sign or change health providers. Show reply

I was just having a look at alternative health cover and then got a phone call from Rod at compare the market. By the time we had finished I have now got excellent health cover with Australian Unity and saved over $2000 a year on my health cover, plus 8 weeks of free coverage as a bonus deal this year. Show reply

Service representative was Hudson. Product - Health Insurance Absolutely charming, and a pleasure to deal with, at all times. Kept me updated during any lengthy delays, and went out of his way to make sure I was matched with the right product. Asked the right questions, and actually listened to my answers. Anticipated my requests. Helped navigate… Read more ·  1

a tricky crossover between my 2 funds. Overall a completely satisfied customer. We even had a laugh and a joke along the way, which makes all the difference.

I spoke to a very experienced, professional person who really listened to understand what I needed and why I wanted to move Health Insurers. He asked all the right questions, took me through the options and was very, very patient with me as I ask 'gazillion' questions. There was no 'push' or 'sell'.. I felt like he was in my corner. I ended up… Read more ·  1

going with one of the recommended offers and I'm so please I did. I have saved money, got a great deal and it was easy. Thank you Compare the Market - you made a big difference to helping me find the best deal possible and ensuring I'm covered for all the things that matter to me. I will (and already have) recommend Compare the Market to others.

The person I spoke with was professional and knowledgeable. They listened carefully to my needs and recommended the right insurance, which suited me well and saved me money. Show reply

I really appreciated the tone, manner and approach taken by Bernadette from the Compare The Market team. Ultimately, it was Bernadette’s advice that helped us make the decision to change our health fund provider after many years. She was professional, knowledgeable and easy to deal with throughout the process, and took the time to clearly explain the options without any pressure. A very positive experience. Show reply

Kane from compare the market at Brisbane gave me a prompt call after I initially made a comparison online. I immediately thought it would be some sort of marketing or malicious attempt to sell me something, but I was wrong. He is extremely down to earth and really helpful. He walked me through all the healthcare options/extras and it ended up being an extremely insightful call. I was very surprised and thats what led me to make this review. Show reply