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Compare The Market
- Verified customer
Bad rep that didn’t present all the facts.
The rep assured me that I would get 6 weeks free when joining however the offer doesn’t apply when joining via a broker. The offer only applies to signing up online however the rep lied about it.
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A.RSydney, NSW
- 11 reviews
- 5 likes
Never Again
Simply, i wanted to get an insurance quote for comprehensive insurance. Rather than checking every site, thought to do it through compare the market since i hear a lot about their service. I checked the quotes online and provided my details which they came back with a price figure etc. So i thought, will wait for it abit. Since that day, my phone doesn't stop ringing from random numbers starting with 02 80XX XXXX. All labeled as potential spams. I answer them, and Indian accent answer me and tells me they are from a company that i never heard ...Read more
from. When i ask where they get my number from, they terminate the call. I never had this issue and the only time i shared my number is when provided it to Compare the Market. I will take this further up legally as it's ridiculousSimilar opinion? Write a review on ProductReview.com.au!
Jayde Pilbara, WA
- Verified customer
This is awesome
Staff were so helpful, Found exactly what I needed to suit my needs, 100% reccomend. I was struggling to find a cover to suit what I needed and without compare the market I wouldn't be on the plan I am today.
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The reviewer stated that an incentive was offered for this review
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Aman KhannaGreater Melbourne (Outer), VIC
Unprofessional
I do not remember the girl name I think [name removed] but she was very very rude over the phone
Very unprofessional
Telling customer listen to me and just reading from website instead of explaining
Not recommended at all
1 comment
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Brilliant Customer Service and Advice
I have just been speaking to Compare the Market for Health Insurance for myself and my son.
the customer service representative gave me superb advice and recommendations. Five star service will recommend to others where appropriate!
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David Far North Queensland, QLD
- Verified customer
Heaps of good advice.
Had a friendly experience and learned a lot about my policies. Kate let me know about both options that were available for my situation as well as her recommended course of action.
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Glynda SummersSouth East Queensland, QLD
- 2 reviews
- Verified customer
easy to use
easy to use and good feedback processes.
was able to compare electricity plans easily and choose one that suits us. acknowledgement of the lodgement was instantaneous really so was able to see what i had compared.
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- Verified customer
Not fully informed
Although the salesman was pleasant and seemed helpful, it was not made clear to me when I switched health funds that I was signing up to a higher level of extras cover and therefore would have to serve a two month waiting period on extras (at a time when I needed it the most). By signing up through Compare the Market I also missed out on the promotion whereby the company I signed up with was waiving waiting periods on extras. It also was not explained to me that once I made a claim with my new fund, my cooling off period with my old fund was forfeit. Now I find myself in a position where I have no extras cover and can neither go back to my old fund or claim with my new fund. I would not use this service again.
1 comment
Shannon G.Compare The Market
Thank you for your review.
We are sorry to hear that our service did not meet your expectations.... Read more
At Compare the Market we are committed to continued improvement so we appreciate the time that you have taken to provide your feedback. We would like to investigate this this further and kindly ask if you could please contact our Customer Resolutions Team at customerresolutions@comparethemarket.com.au Many thanks.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Compare The Market
Ashneel South East Queensland, QLD
- Verified customer
Time wasted
Have ordered electricity and gas connection by these guys. The said they ordered the installation through a supplier and asked us to be on site between 1 and 6pm. They never showed up. I called to trace and they didn't send the job over to the supplier...
Took time off work for this too. There guys wasted my time.
1 comment
Shannon G.Compare The Market
Hi Ashneel,
We are sorry to hear about the experience you have had with Compare the Market and would like to investigate this further. We kindly ask if you could please contact our Customer Resolut... Read more
ions Team at customerresolutions@comparethemarket.com.au.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Compare The Market
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LawStudy
- 7 reviews
- 3 likes
Information sellers PLEASE READ
I gave my information to compare the market specifically with slightly different spelling , I did not got through with any change . However I have been inundated with callers from INDIA trying to get me to change energy providers. There is no doubt they are selling your info and you will get ongoing calls. No one else had my name spelt wrong, DO NOT USE, they are scammers
1 comment
Shannon G.Compare The Market
Thank you for your review.
We are sorry to hear that our service did not meet your expectations.... Read more
At Compare the Market we are committed to continued improvement so we appreciate the time that you have taken to provide your feedback. We can assure you that Compare the Market do not sell our customers details so we would like to investigate this this further - if you could please contact our Customer Resolutions Team at customerresolutions@comparethemarket.com.au Many thanks.Similar opinion? Write a review on ProductReview.com.au!
Wicky and IshaGreater Melbourne (Outer), VIC
- 3 reviews
- Verified customer
Excellent tool , very useful
This tool uses a lot of current data of real estate agents operating around the suburb and suggests the the agent who sold most properties in the suburb. Tool also suggests a few other agents who did well in the area. Also provides other useful information such as commission etc.
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Review collected in partnership with Compare The Market
Watsonmelbourne
- 6 reviews
- 2 likes
Dylan Torpy knows his Health Insurance products
I woke up to a call from Compare the Market regarding my car insurance where the caller runs through her spiel without even considering whether it was an appropriate time for the call. After 46 minutes, I asked to end the call feeling quite insulted as though my +15 years of purchasing various car insurance products doesn't compare to her Budget Direct knowledge.
But a few minutes later, Dylan Torpy changed things around with his call regarding my health insurance. Not only did I feel like I was talking to a human, he was pleasant, customer f...Read more
ocussed and very knowledgeable about his products. Not to mention that it was one he used himself. It took no time for me to switch back with a provider that I was familiar with and loved, saving $81/month. Quite contrasting experience. Thanks to Dylan, I would now consider using Compare the Market.1 comment
Shannon G.Compare The Market
Hi,
Thank you so much for providing the wonderful feedback about Dylan. We will ensure he receives it. ... Read more
We would like to thank you for the feedback you also provided about your earlier call with a Compare the Market consultant. If you would like to provide more details about this experience then please contact our Customer Resolutions Team at customerresolutions@comparethemarket.com.au Many ThanksSimilar opinion? Write a review on ProductReview.com.au!
jasonSydney, NSW
- Verified customer
super-fast response
I did sign up for what I needed
very helpful and saved my time a lot
few options to chose from the service providers
Even rates are clearly explained to the customer.
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Review collected in partnership with Compare The Market
Tom ZPerth, WA
- 2 reviews
- Verified customer
Saved me so much time
Literally got my health insurance coverage arranged while moving house. It couldn't have been easier! Not a stone was left unturned and I'll definitely be using these guys again when the time comes.
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JenMetropolitan Adelaide, SA
- 2 reviews
- 1 like
- Verified customer
Great response
Really helpful in helping me with a policy query and finalising my change of provider.
Service was very thorough, explaining every aspect and checking my understanding.
I don't have any more words but have to write at least 30...ah there we are!
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- Verified customer
This process was very useful as I had not had to something like this for a very long time.
The only issue I have is that I had made my decision about the first part of my enquiry and we moved forward with Compare the Market. However, I asked about another service I was considering and the person although very nice kept calling me - even though I has said when I made my mind up I would be in contact. I found this irritating.
1 comment
Shannon G.Compare The Market
Hi. Thank you for your review.
We are pleased to hear that we were able to assist you to find a policy/service to meet your needs. ... Read more
If you are continuing to receive phone calls we would be happy to unsubscribe you. If you would like to arrange this then can you could please contact our Customer Resolutions Team at customerresolutions@comparethemarket.com.au Many thanks.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Compare The Market
LindsayMurrumbidgee Region, NSW
- 4 reviews
- Verified customer
Excellent service
The Compare The Market representative was very helpful and managed to get me an electricity deal which amounts to considerable savings. I will definitely use the service in the future.
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- Verified customer
Friendly, helpful and knowledgable.
I'm usually very dubious when it comes to sales calls. But Tim was super helpful. Explained everything very clearly. We wanted to do a little extra research so we organised a call back for the following day. Everything we'd been told added up, not only was it a great deal but it was also the correct one for us. Surprisingly smooth and painless process. Thanks Tim!
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Oldmaster79Metropolitan Adelaide, SA
- Verified customer
GREAT SERVICE
Everything explained fully. Fitted in with my timetable re callbacks. Plenty of information and easy completion. Both staff very friendly and easy to talk to. Filled my requirements with no hassles.
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Phil Sydney, NSW
- Verified customer
Does all the work
I was contacted by someone almost immediately and got what I needed. The comparisons allowed me to ask the right questions, and set my expectations when speaking with a consultant.
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Questions & Answers
Rosemary M-Sasked
please could I get a comparison between an Epson EB-S41 SVGA 3LCD Portable Corporate Multimedia Projector and a mini Home Theatre HD Multimedia LCD Projector
Ive been told the mini Home Theatre model has 7000 lumens which I can't believe as the brightness quality is very poor especially for a power point presentation which is the primary reason I purchased this model. I personally have a feeling Ive been duped and the Epson would have been a better purchase.....
No answers
sabrinaasked
what is the comparison/difference between Panasonic NN-CF770M and PANASONIC NNCF874BQPQ apart from size. What other flatbed combination benchtop cookers are available offering the same as PANASONIC NNCF874BQPQ.
I like what it offers, but don't like what I have read from owner reviews.
I like the 2 level cooking and have to replace my 20 yr old Sharp Carosell convection/grill and are TOTALLY confused as to what best to buy.
I use for baking, grilling, microwave dog is disappointed at luke warm meals. Ha, Ha
No answers
Rhonda Tomeriniasked
i purchased the woolworths insurance policy after going through compare the market and would like to know how i can now redeem the $50 wish e gift card. my quote was 320456995 and 320453950
name Rhonda Tomerini woolies card no 9344502256901
No answers
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Shannon G.Compare The Market
Hi Aman,
We are sorry to hear about the experience you have had with Compare the Market and would like to investigate this further. We kindly ask if you could please contact our Customer Resolutions... Read more
Team at customerresolutions@comparethemarket.com.au to provide further details.