If you think this ship is acceptable your standards unbelievably low!
What a disgrace! Paid premium to travel during Christmas/New Year but what we received was below average service, food and accommodation. This dark, dingy and oppressive ship is a joke and was like staying at a 3 star resort. Food was terrible, no where to sit, sticky tables and old smelly carpet. Our cabin shower was full of mould and smelled like a urinal. We were absolutely appalled at how sub standard this ship was and being stuck on this floating crap heap for 10 nights has put us off cruising for life!
Sailed on Carnival Legend November 2018. Booked through my normal Travel Agent (although he did recommend against it) but the price was so much cheaper. Guess like the old saw, "You pay peanuts and you get monkeys". Have previously only sailed with Princess and unfortunately have seen their standards decline in many areas. Embarkation and disembarkation was smooth and unhindered. Was a little shocked when arriving on board with the decor. Certainly dated and in dire need of an upgrade. Food on Lido buffet for lunch would best be described as ...ordinary although there was plenty available. Dinner in the dining room (second sitting) we were served by wait staff who appeared to want to be somewhere else. Request for additional items (extra potato or vegetables etc.) was placed with main order but always seemed to arrive a long time after the main meal. Roast beef on one evening was so tough it was impossible to cut, would have made great soles for a pair of boots. Whoever trained the wait staff needs to brush up on their basic skills like not leaning across one diner to serve another. At times the wait for meals was longer than necessary probably due to the laconic attitude of staff. The only time we achieved what one would call proper table service was the last night when the expectation of a gratuity was there. The opening times of the Lido were very unfriendly and the amount of time the coffee and tea making facilities were out of order was a big joke. All in all I would not be eager to again partake in a cruise with Carnival and I think I will pay more heed to my Travel Agent on future occasions.
Read This First
Carnival Legend is in need of refurbishment. Its style and fittings are getting very tired. BUT its major fault is its aggressive approach to extracting money from you once aboard. For example, our farewell dinner saw every restaurant table get a bottle of wine next to their carafe of tap water for the first time without comment. I made the foolish mistake, like many other tables, of thinking this was a nice gesture. WRONG. if you made the mistake of opening the bottle, $55 was added to your bill for wine. Guess I should be thankful I wasn't charged for the tap water. However, you are charged $4.50 for a bottle of water in your room. Bringing bottled water on-board is forbidden.
Booked this cruise carnival legend on Wednesday 26 /02/19 - 03/03/19 from Melbourne to Hobart thru mega cruise .
On arrival everything went smoothly until we got inside the decor was very 80 ‘s
Very dark and dingy .
After booking a balcony room expecting the glass to be clean ( not ) and all the steel having rust on showing was very disturbing.
Balcony doors didn’t seal properly and at night when the wind was blowing the whistling sound was very loud which caused us an uncomfortable night sleep .
The chocolate shop was more expensive than t...
- Verified customer
Carnival are the Best
This is my 2nd review of Carnival Cruises in Australia.
We have always except for 1 time booked through a company called clean cruising. If your looking for great service and get information emailed or sent to you with a good breakdown of costs etc. then i recommend Clean Cruising. The 1st time we were looking at a cruise we tried another online mob and the email response we got was " look on line and tell us what you want" The idea of going to a online Cruise specialist is we had no idea where to go or what ship. But i recommend Clean Cruising...
Unfriendly, unhelpful guest service
Being a frequent cruise person and second time on this cruise I found the cruise itself mostly ok. Two incidences at the guest service desk gave me a bit of sour taste.
The whole room steamed up when having a shower. Thin material clothings did not dry for two three days. I enquired about the exhaust system in my room and I was told the water was too hot. Nothing was done about it.
I lost my baseball cap somewhere on the boat. I went to see if someone picked it up and handed it in. I described the cap. The response was “ so did you lose the cap” with no interest in helping.
Great Holiday - Fun- Making Memories with the Fam
Just got off the boat today. 9 nights from Melbourne to New Caladonia and back to Melbourne. We loved it.
Great food. Great service. Went with our 2 boys who are 2 and 3. They made great friends in camp ocean. We are intending on keeping in touch with them so our boys can continue being mates. This was our first cruise with kids.
Carnival are good to talk to over the phone. Every time I called I spoke with friendly Americans based state side.
We enjoy crusing. Have been on the Carnival Spirit, Holland America, Royal Carribean, Norwegi...an and Princess. Carnival is fun and has a bit of a vegas vibe. Not an 100% fit with us, but we know what we were getting into and the kids loved it. Green thunder is a genuine thrill. Gabi and Carmen in the Truffles restaurant looked after us well. Entertainment director Calvin from Canada is a superstar. Kid play water park was enjoyed. Very good service. Not 5 star service but very good. I am giving a 5 star review because for what we want and importantly what we paid it was a 5 star experience for us. Lots of good eggs on the ship. Had lots of good conversations. Camp Ocean will look after your kids [2 year old minimum] from between 9am- Midnight[with a break between 3pm-5:30pm]. They do a great job and my Son didn't want to leave at the end of each day. Camp Ocean is complimentary from 9am-9pm and then 8 dollars per kid per hour from 9pm to midnight.
My first time on Carnival and there will be a second time.
I've been on 3 cruises, all with P&O. So when I saw a great deal on a balcony cabin on Carnival Legend, I took it. I did have some reservations about the Legend after seeing the Youtube footage earlier in the year when Legend security were kicking into a passenger while he was held down and other security staff were trying to confiscate cameras from onlookers. Fortunately, I didn't see any of that.
The 12 day cruise left Sydney on Nov 1, for the south pacific. The cabin was neat and clean. The mattress was firm but comfortable. There was a 2 ...
i hardly recommend to any of my family member .
the booking process was pretty bad ,the phone line with Indian consolth wasn't never clear, hardly understand her never have satisfied answer for my question .
No my trip wasn't my match expectation at all ,pay extra for room with window or balcony instead i had nothing i book for 4 person on this cruise 2 had the balcony 2 had nothing ....way ?
the danying on bord was good ,
Room was brilliant but food on deck 9 bistros was absolutely shocking limited selections 9times out of ten food was not even warm. Hygiene was non existent .I had 5 of my family on board each and everyone got sick on other cruise lines they make sure you wash hands before you enter any food areas will not use carnival again staff were very friendly.
- Verified customer
Family of 4 adults - Enjoyed in every way
I took my retired parents and my husband on a cruise from Melbourne to Sydney via Hobart. 5 days. This was our first cruise. My dad can't stop talking about how good and relaxing it was. They was at a junior suite. They got to relax a lot.
For us, we're pleasantly surprised at the service. Super friendly staff. For me it was great in every way.
Legend is the fun ship
Recently sailed on Carnival Legend from Melbourne with a 3 night & 4 night cruise back to back. First time on Legend although have sailed on Carnival Spirit many years ago. Boarding was very easy. Ship decor is pretty full-on but you do get used to it. Lots of families were on the 3 night cruise & everyone was into having fun. Noise around swimming pool a bit deafening at times. Entertainment was great & always something to do around the ship. Really enjoyed Guy's Burgers & the free soft serve ice cream was brilliant. There were plenty of food ...options in the buffet.Food in main dining room was very down to earth which suited us but probably not some. All staff were very helpful & friendly. Would not hesitate to travel with Carnival again. Most likely when Spirit is based in Brisbane late 2020. Carnival cruises are very good value for money especially if you keep an eye out for great deals.
Fantastic cruise with Legend
First time cruising didn’t really know what to expectBooking process fair done by sister-law traveled from Sydney to South Pacific islands outcome very happy cabin ok but bit small for4 of us food great can’t wait to cruise with carnival again only complaint. Is the smoking area why would you put it down we’re the children swim isn’t that against health regulations
First time on Legend
I have just come back from an 18 day cruise from Hawaii. The Legend is exactly the same ship as the Spirit layout, entertainment and almost the same in looks, disappointing. This ship needs a lot of basic repair work done on it. The staff particularly in the dinning room and our cabin steward excellent nothing too much trouble. The Carnival ships are called the fun ships which they are as I did have fun. The Red Frog Pub was excellent - good bands nearly every night. Will I be going with Carnival next time - well maybe - but will try another ...ship. I did appreciate the cabin upgrade. The Services Desk need to be prepared with more basic shore information - so that they can assist when the Tour Desk is closed. The pizza 24/7 with no charge and free ice cream was great- particularly for families.
The most unorganised cruise I've ever been on by the security are heavy handed and staff.
Don't have any time for young children. The good was overpriced and greasy.
I don't like conflict and normally avoid direct complaints but these people were
Quite rude and racist. Please avoid or do further research, as basic questions to staff members
Are met with eye rolls and sarcastic negative answers customer service non existent here.
- Verified customer
Worst Cruise not family Orientated
Check who you book with too as they are all linked....Carnival P&O Princess few more
Ship having repairs done entire time..see below my letter to Carnival after 11 day cruise
I would like to take this opportunity to inform you on how disappointed we were to experience our first ever cruise and from our experience with Carnival it will be our last cruise. This trip was a gift from family who also travelled with us group of 10 (2 families of 4 and grandparents).
To start the journey with arrive on ship head to buffet for lunch, I have asked ...
Purchased a five day cruise on Carnival Legend, Melbourne to Hobart, Port Arthur and return to Sydney during March 2018. Provided with a free extended balcony upgrade to level 8 "Panorama" which is the upper accommodation deck, just below the Lido deck the location of the pools, restaurant etc. For the first four days of the cruise the ship maintenance staff carried out work on the Lido deck (angle grinder, drilling, banging) directly above my cabin from approximately 8.30pm through to 5.30am the following morning, which meant that my wife a...nd I I had four days of sleep deprivation. We were unable to participate in any onboard activities and/or enjoy shore excursions due to complete exhaustion. The guest services staff told me that ships require maintenance and there was nothing they could do to prevent the maintenance work taking place. I was given a cash reimbursement of $500, however, this amount did not cover the cost of the cruise, air fares to Melbourne and Brisbane from Sydney, transport to and from the jetty to name a few. I don't understand why they allowed my cabin to be occupied on this cruise and have yet to receive a reply from Carnival in this regard.
- Verified customer
Great Cruise but had a mishap in shower.
First Cruise Melbourne to Hobart Port Arthur and then Sydney, booking was a breeze and got an excellent price as I was cruising alone.
Food was ok, for buffet style, Noveau was really nice as was Truffles, Loved sitting on the balcony late at night watching the waves up against boat very relaxing. Staff very friendly and always made a point of using my name one barman who served me on night one still knew what I was drinking on night 5 great service.
My only issue was stepping into bathroom ensuite there was a sign Mind Your Step but I didn’t...
Fairly good, but noisy cabin
We traveled 5 days on Carnival Legend Melbourne to Sydney via Hobart and Port Arthur. The per-day fare was around half that of our Princess 2016 world cruise, but both ships suffered some similar problems e.g. liquid from overhead piping dripping onto hallway carpet outside a cabin. Fortunately we didn't have a sewage smell from faulty shower plumbing permeating the cabin, something we endured for five weeks in our Princess cabin, or blocked toilet necessitating carpet replacement (something staff appeared practiced at doing).
Staff were gen...erally helpful, food was reasonable, great water slide for kids (not applicable in my case), and quite good live evening shows. TV movies were ok, sans guide (promised by a staff, but not delivered) and provided you'd worked out the quirky TV operation. When disembarking at Sydney, amongst the considerable stores observed sitting on the dock waiting to be loaded aboard were boxes of fresh watermelon, rockmelons, onions, lettuce, oranges, potatoes and more. Vegetarians would presumably be happy, however cooked food was mediocre - tough steak and beef, and fish (presumably frozen as most ship stocks are) was less than melt-in-the-mouth, but there was one lovely dinner of barramundi. Heaps of mediocre fattening cakes for those who subscribe to "quantity is better than quality". Great self-serve soft-serve machines, enjoyed by children and adults alike. Made-to-order pizza was light on for filling by Ozzie standards, but enjoyable anyway. I thought $35 for the cheapest bottle of wine onboard was a bit expensive, having bought and enjoyed a similar quality bottle in Hobart for $7, but $35 is a common price at many land venues. Cabin access by staff: I complained that staff would knock, pause, knock again, then enter, all within around 5 seconds, regardless of responses like "coming" or "just a moment" (if indeed they can even hear you from the hallway). Fortunately neither of us were undressed, but when I asked senior staff "what is the official written policy for staff entry procedure to cabins?", it drew a blank. Just to be safe, best to remain clothed at all times in one's cabin. Like many hotels, motels and cruise ships nowadays, door entry was electronically controlled by mag stripe card. In addition to the often heavy-handed door slam that would be heard cabins away, these mechanisms have the irritating property of making a loud click when the door is closed, not unlike a nail gun, and heard by at least your neighbour. There is a simple method whereby one can close the door noiselessly, but to date I've not noticed anyone else do so. Although we paid for a (cheaper) inside cabin, we were "upgraded" to a Seaview cabin i.e. with a porthole, which was welcome, as was its being a 30% bigger cabin than our diminutive Princess cabin, and also having a bar fridge, not that we used it. This all would have been great except the number one requirement of accommodation was not met, viz a reasonably quiet cabin. If one can't get adequate sleep, nothing else matters.
- ‹ Prev
- Next ›
Questions & Answers
Can we take soft drinks on board?
Hi there. Going g to Hawaii on Carnival Legend. Does anyone know drinks prices or have a copy of menu? Jennifer
Soft drink about 2.75 can get bottles bubbles at $8 per day
Beer approx. $9
Cheapest wine $33 per bottle
food depends on where you eat.
menu order varies pretty good variety
Just wondering how much there's price of alcoholic spirits are onboard the ship?
About $A 8 for a beer or simple cocktail, From $A30 for a bottle of wine with dinner. $A14 more fancy cocktails pushed by travelling waiters while you relax in your deck chair.
Wasn't drinking but noticed the cocktails were very popular and also large. They were offering $13 cocktails on arrival, so this might be the way to go. Same drink in a bar in Melbourne would be min $20.00
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.