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3.8 from 11 reviews



    IanGSydney, NSW

    • Verified customer

    Real customer service WOW!


    I purchased a cartridge tape from CartridgeMate and it appears to be faulty. I emailed them with a description of the problem and a photo of the product. Within 24 hours a no cost replacement was underway. Dealt with Shane. No nonsense person and very happy with the response. Top marks guys

    1 comment
    CartridgeMate TechnicalCartridgeMate

    Hi Ian

    thank you for taking the time to provide feedback - much appreciated

    Bill S

    Bill SPerth, WA

    • 5 reviews

    Superb Service


    2017 was not for myself a successful year for buying online with so many providing crummy service so it was great to finally come across a company that surpassed all others. I placed my order late in the day and by mid morning the next day I was extremely surprised and happy when the courier came with my order and I was able to continue with my printing.

    Customer service is dreadful


    Customer service is extremely bad and not impress as well. The manager is awful and rude. Will never shop from them again.

    If I could rate them zero then I'll definitely give them zero.

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    • 2 reviews

    Excellent service for a faulty catridge


    Bought a Laser toner cartridge in January 2016 & when I went to fit it in May the cartridge had a broken arm piece when taken out of the plastic cover. Sent photo of the broken piece with the toner cartridge & showing that the pull out plastic toner strip & paper had not been touched.

    CartridgeMate sent the replacement 2 days later - very impressed.
    Tempe NSW MAy 2016

    Greg C

    Greg CMelbourne, Victoria

    • 7 reviews

    Not happy


    Shameful after sales service


    Bought multiple cartridge packs and later found 2 faulty cartridges, after contacting company, i was accused of lies, inoppropriate storage, that the cartridges weren't from that invoice batch even after i produced all relevant info. i was to advised to check the operation of each of the cartridges purchased at the time of delivery! why offer multiple units cheaper only to NOT honour warranty 6 months after purchase date. disgusted in their attitude, arrogance and lack of business ethics. the savings i made were lost from cartridgemate suppling faulty goods.

    extremely bad warranty service

    Mollymook NSW

    Mollymook NSWMollymook

    Good product and excellent service


    Whenever I've bought from CartridgeMate I've been pleased with the product: be it quality, price or service. Never had a difficulty with any of their own brand. Once I had a problem with one cartridge and a replacement was with me the next day and no dramas. Anyone can just put in a good cartridge. It is vital to have good service when something goes wrong. I'm a fan! I don't even bother checking around any more.
    Quality, price, and service

    Absolutley Perfect - Good old fashioned service


    Excellent Service


    Looked in store and online - phoned CartridgeMate who we happy to offer advice and were very knowledgeable in all aspects of printer. The shop I visited were simply assistants who knew little about printers and the cartridges required. Just pointed me to where they were and I had to look myself
    CartridgeMate advised they had new compatible high yield toner cartridges in stock available for this printer
    which is ideal for what I am printing - and who doesn't like to save some money
    inexpensive to purchase and cheap to run

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    Best toner and cartridge supplier in the market!


    We always purchase our toners and cartridges from CartridgeMate. They offer a great range, very competitive prices and the best service. Their online system is easy to use and the turnaround time for delivery is great. After trying a number of competitors in the past, we have found that we get everything we need from CartridgeMate and they really go out of their way to assist their customers which is something very rare nowadays.

    Annie Sullivan

    Annie SullivanCremorne

    • 2 reviews

    Toner Company with a difference


    What an exceptional company to deal with. Competitive rates, they know their stuff, I needed help installing a cartridge for one of our new printers, and they talked me through it step by step, and it worked straight away. Friendly laid back staff, product arrived same day. Highly recommend these guys.. An absolute pleasure to do business with.
    Competitive rates, Fast delivery, Experience with products.

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