response to J Wood
J Wood is a factitious account specifically set up to post this review. The actual writer was a customer who purchased 4 toners claiming 2 faulty. we asked her for information on the toners batch number etc. Whilst we were in this process she posted. She claimed full amount for Paypal of 4 toners - whilst eventually returning 2 that were not faulty. She was in the loop the whole time and several emails had been exchanged - she had had the toners for 4 months and only had a couple of days to make a claim via Paypal before the time limit was e...xceeded. It appears this was a change of mind because she could purchase cheaper elsewhere. If deemed faulty we would have simply replaced -clearly she did not want this. When we checked email history we found that she had placed order on Hot Toners - they had no stock - she wrote to us with negative feedback on them - about how they had made promises, had her money and not delivered. We express shipped her order, as a gesture of good will at our cost. Paypal advised us because they had advised her she would be refunded they did (the whole order) . They also refunded us - apologized advising she should never had been refunded and that she was now red flagged in their system. We contacted Product review - sending them email trail that supported what we had advised. requesting they remove - we even asked them to remove us completely from their platform - they refused. It appears that Productreview is more interested in posting conflict - rather than doing the right thing .Product review make it impossible to contact them - they refuse to provide their company details, phone contact and address. The only way you can contact them is via email. So it appears they are happy to allow false unsubstantiated posts - yet wish to protect themselves from any backlash. Google now have implemented system where the writer has to provide who they are and cannot hide behind a factitious name - at least on Google platform - people are more hesitant to post fabricated unsubstantiated claims - yet productreiew state this "ProductReview.com.au is committed to publishing genuine reviews"
One star is too many
Half the toner cartridges we have received are faulty, three weeks of excuses and having to chase them up. Hopefully PayPal will give me the refund I am owed.
Avoid these guys, do yourself a favor.
Real customer service WOW!
I purchased a cartridge tape from CartridgeMate and it appears to be faulty. I emailed them with a description of the problem and a photo of the product. Within 24 hours a no cost replacement was underway. Dealt with Shane. No nonsense person and very happy with the response. Top marks guys
2017 was not for myself a successful year for buying online with so many providing crummy service so it was great to finally come across a company that surpassed all others. I placed my order late in the day and by mid morning the next day I was extremely surprised and happy when the courier came with my order and I was able to continue with my printing.
Customer service is dreadful
Customer service is extremely bad and not impress as well. The manager is awful and rude. Will never shop from them again.
If I could rate them zero then I'll definitely give them zero.
Excellent service for a faulty catridge
Bought a Laser toner cartridge in January 2016 & when I went to fit it in May the cartridge had a broken arm piece when taken out of the plastic cover. Sent photo of the broken piece with the toner cartridge & showing that the pull out plastic toner strip & paper had not been touched.
CartridgeMate sent the replacement 2 days later - very impressed.
Tempe NSW MAy 2016
To say that I am an extremely dissatisfied and unhappy ex-customer of CartridgeMate is an understatement. I have received what I think is very poor customer service from them after I had an issue with a non-genuine toner cartridge I purchased late in 2014.
They were aggressive and dismissive through the entire process, right from my very first contact which was a phone call to explain my problem and to try to work out what to do. It appears from other reviews that other customers of theirs have experienced the same attitude from the company.
Shameful after sales service
Bought multiple cartridge packs and later found 2 faulty cartridges, after contacting company, i was accused of lies, inoppropriate storage, that the cartridges weren't from that invoice batch even after i produced all relevant info. i was to advised to check the operation of each of the cartridges purchased at the time of delivery! why offer multiple units cheaper only to NOT honour warranty 6 months after purchase date. disgusted in their attitude, arrogance and lack of business ethics. the savings i made were lost from cartridgemate suppling faulty goods.
extremely bad warranty service
Good product and excellent service
Whenever I've bought from CartridgeMate I've been pleased with the product: be it quality, price or service. Never had a difficulty with any of their own brand. Once I had a problem with one cartridge and a replacement was with me the next day and no dramas. Anyone can just put in a good cartridge. It is vital to have good service when something goes wrong. I'm a fan! I don't even bother checking around any more.
Quality, price, and service
Absolutley Perfect - Good old fashioned service
After we found we needed a replacement part in our printer - after it stopped production of our magazine, held up paid designers and caused chaos to the whole office (we use the one printer), I frantically called the manufacturers, Xerox in Richmond and was deflated to hear from their GM that the part was no longer in existance where she started persuading which turned in to numerous calls of pressure to buy a new printer! There was no way I could get approval for a new printer so I continued my frantic calls over the next few days calling aro...und to suppliers, but to my disappointment all leads led back to that greedy Xerox sales lady. In one last desperate attempt I googled the part and found [name removed] from CartridgeMate. [name removed] took over my problem and after making a few calls found my part, organised it to be fixed through his contact which was all done within a day. He also assured me that all parts I needed for my supposedly "extinct" printer could be bought and our company did not have to shell out for a new printer after only 4 years of use. What a relief this guy was and how honest and genuine he was as the sale didnt go to him but to another company who had the part!! This was the difference between not meeting our deadline and being on track and [name removed] made that difference to me and my team. By that afternoon we had the part in the printer and we were back in business. From then on, whenever I needed a part, CartridgeMate is the only company I choose. I don't even cost compare anymore because they are one in a million in exceptional service, cost-effective pricing and don't prey on the desperate customers in bad times. This is a company that deserves loyal customers. Now everytime I need toner, a part, anything (if they sold milk, I'd buy it from them!!), I email [name removed], he answers my query (even though I should use their website, he never complains), he just gets me my answers and I buy my parts online. Easy! You are my hero [name removed] and CartridgeMate are the best, most honest and ethical business in a desperate world of greedy lunatical desperate sales people. You have our loyalty and we will spread the word about you, because you guys really deserve it. Thanks for your continual support and help. Reliable, cost-effective, efficient.
Looked in store and online - phoned CartridgeMate who we happy to offer advice and were very knowledgeable in all aspects of printer. The shop I visited were simply assistants who knew little about printers and the cartridges required. Just pointed me to where they were and I had to look myself
CartridgeMate advised they had new compatible high yield toner cartridges in stock available for this printer
which is ideal for what I am printing - and who doesn't like to save some money
inexpensive to purchase and cheap to run
Best toner and cartridge supplier in the market!
We always purchase our toners and cartridges from CartridgeMate. They offer a great range, very competitive prices and the best service. Their online system is easy to use and the turnaround time for delivery is great. After trying a number of competitors in the past, we have found that we get everything we need from CartridgeMate and they really go out of their way to assist their customers which is something very rare nowadays.
Toner Company with a difference
What an exceptional company to deal with. Competitive rates, they know their stuff, I needed help installing a cartridge for one of our new printers, and they talked me through it step by step, and it worked straight away. Friendly laid back staff, product arrived same day. Highly recommend these guys.. An absolute pleasure to do business with.
Competitive rates, Fast delivery, Experience with products.
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