Reviews with attachments
Service Plus! I placed my order yesterday 25 June in Melbourne and the products arrived this morning. Would rate more stars if possible. Well done ,Hot Toner,
Exceptional Service and Lightning-Fast Delivery – I ordered a few boxes of photo paper online but didn’t receive a confirmation email, which left me a bit concerned. I decided to call their Melbourne office to check on the status of my order. I was connected with Lawrence, who was incredibly helpful and professional. He resolved the issue in less than two minutes, ensuring that everything was in… Read more
order. Lawrence also sent me the invoice and confirmation email right away, just as he promised. To my surprise and delight, the order arrived the very next day! The whole experience exceeded my expectations, from Lawrence’s excellent customer service to the lightning-fast delivery. I couldn’t be happier with how smoothly everything was handled. Highly recommend HotToner!
Well worth it – Great products; great prices; and VERY speedy delivery! Ticks all the boxes. Highly recommended!
Huge Savings on major chains – We have a Brother MFC L-8690CDW printer in our very small not for profit office, the first time we bought replacement cartridges we were shocked at the price of the major office supplies retailers (more than the printer purchase price) but we needed the toner, so we bought them. Second time we got smarter and found Hot Toner and ordered online,… Read more
free delivery, hassle free and OMG I am not kidding a tenth of the price we paid previously. We are now on our 3rd replacement cartridges and happily went back to Hot Toner again. Thanks guys, you make it very easy to order toner.
Disappointed – In March I ordered a 3 pk ( 2 black, 1 coloured ) compatible Canon $75.50 The printing is light and smudgy. Hard to read. I am disappointed as I have never had a problem with HotToner before.
Latest follow-ups
I decided to give this a go, not knowing what to expect. In March I bought a toner from HotToner.com.au for my Brother laser printer. As at December, this toner is still going strong. Had I bought the branded toner, I would have been on at least my… Read more
second toner by this time. I have just bought another for the time when eventually I need to replace. For a tiny fraction of the price, this is a no-brainer. Delivery was super fast.
Follow-up · Installation was exactly the same as the branded toner, so no dramas. Customer service was great with the dispatch, which was very fast. Haven't had any issues so can't comment on their broader customer service. Print quality is consistent and good quality.
Positive reviews
HotToner has been one of the best online stores I have ever used. They offer original printer cartridges that I need and want for my printer and their delivery is super quick. Thank you so much for this.
I had 2 Brother cartridges that started to lose toner ont into the printer and onto my printouts. The sales team got me 2 new cartridges out the next day and I am back in action again. The catridges were replaced unde warrantee.
I have been buying generic toners for my HP and Brother printers for many years from HotToner. Their service has never failed me. Occasionally, due to my printer automatically updating its firmware, HotToner has helped me address the issue to continue using their toners. Excellent support. Thank you.
Negative reviews
We purchased a printer cartridge from this supplier and found the print quality extremely poor — faint output from the start, clearly not comparable to an original Brother cartridge. Despite multiple emails and troubleshooting, the issue was never resolved. The supplier cited a 6-month warranty limit and offered a replacement only with a new… Read more
purchase, which felt dismissive given the product’s shelf life and performance. Their final response lacked accountability or genuine concern. We won’t be ordering from them again and would advise others to consider more reliable suppliers.
Actually I have received prompt service and excellent products from Hot toner for, I think, something over 20 years. I was a bit surprised therefore when they recently told me Iwas a new customer. Looks as if their sales people aren't paying attention but I guess I will go on buying from them if the products are still OK.
Buyer beware, i purchased HP compatible inkjet cartridges, they stuffed up my printer head. I requested a refund and it became the biggest and longest dragged out argument, they wanted photos, a report from HP, paperwork from the printer... the one that i couldn't print from!! then they said i should never have rung HP support? i had to go through… Read more
PayPal to be able to get my money. I am not saying all cartridges break printer heads, but the hp compatible inkjet did, and that was from the printer service guy. AND after all that i got my $41 back, but they have lost a customer, was it really worth it HotToner
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Recent reviews
First time user. In error I paid twice for my order which arrived way quicker than expected. I emailed about my double payment error but need not have. The email response 20 minutes later politely explained the error had already been noticed and my account reimbursed. Great service. Won't be my last order. Thanks Mr Xu.
I ordered a pack of 5 Genuine Epson 503xl cartridges (2 Black and 3 Colours) from Hot Toner at a great price on March 24. They were delivered (free of charge) on March 25! I still can't believe it... I will never order from any other supplier.
Follow-up · I had no problems with the packaging... Original Epson boxes, all intact.
Awesome, reliable Australian company I would recommend to everybody. The staff is very friendly and helpful. Speedy delivery. Don't order products anywhere else!
Placed order at 9.30am & had the toner cartridge delivered at 2.30pm the same day. If I could give more than 5 stars I would have - Outstanding service - Thankyou
I have long been a happy Hot Toner customer because I have always received excellent service. Orders are process quickly and usually my order is delivered in a couple of days. I have never had to make any complaint about the service. and am pleased that it so good and worry-free.
Hot Toner is an excellent online shop. I've used the shop for more than 15 years. I used to visit some physical stores in West Ryde and Parramatta but started to try Hot Toner after those shops moved away. I've only bought their generic products but can say that generally the products are quite satisfactory given that the prices are much… Read more
cheaper than the corresponding original products. I put in an order for 1 printer drum and 2 printer cartridges about 1pm yesterday and received the delivery this morning around 11am; this is a rather efficient and fast process given that my place is about 100 kms from Hot Toner's Regents Park NSW address. I've just replaced the old drum with the new drum to do some test printing and the result is excellent; I haven't tried a new cartridge but if it works like the previous ones then the result will also be excellent. This is one business that I can strongly recommend.
Made the order on Tuesday and it arrived on Friday! Have always found HotToner a great store to deal with - order is always correct and arrives in very good time. Prices are good too.
I have used HotToner online services for years and they always delivered what I ordered in a very quick turnaround time. There are other online services but from my experience you will probably end up being dudded and receive something you didn't really need and be stuck with it. HotToner and very professional, provide very clear communication and always deliver the product much quicker than I expected.
Went online ordered 2X black n colour printer ink was half the price of most retailers! Ordering was easy for my HP Envy printer! But still waiting on delivery ordered it on 12/06/25 at 11:30am?
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Excellent printer ink supplier. Always very quick processing, shipping and delivery. Pricing the best I can find in this field. Hot Toner has been my 'go to' printer ink supplier for many years.
I ordered the ink on Monday and it was delivered on Tuesday from Nsw. The fastest delivery I have from anywhere. Just wanted to say thanks so much for your prompt service.
Honest, reliable, efficient, and trustworthy. 5 stars plus. Don't bother driving to your local shopping centre save time, petrol and money especially when the product isn't in stock or priced higher than Hot Toner. Free delivery over $50 and product received practicably overnight. Perfect shopping experience. Will continue to purchase through them and recommend others to do so.
I was needing some HP inks quite quickly and without stating the urgency I ordered a pack of 4 (2 black and 2 coloured) yesterday morning. The delivery note on the web site suggested it would take 2 to 3 days and it arrived first thing today, simply excellent.
I have used the toner products for many years now for 5 different copiers and l always have quick delivery and invoice/receipts. Toners have all been very good. Very satisfied with service. Thankyou.
I have been using HotToner for many years now and they have been top shelf service. I have used several types of printers over the years for work, so I would recommend them to anyone looking for printing products.
Still the best – Excellent to deal with, printer model saved so simple to order OEM toner. Painless transaction, as per usual for a customer of 17 years now and who isn't going anywhere else
Timely arrival – Product easy to purchase and arrived promptly the next day. Been using them for my office products for at least 10 years, though sometimes they are not competitive price wise.
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