This is the third or fourth time of dealing with HotToner, same experience each time, EXCELLENT !! Have no problems with the toners supplied. Easy to navigate web site, (even for an 81 year old). Dispatch is quick. Communication re progress and expected delivery date is very good.
Hot Toner offer the best prices on the widest range of inks, toner cartridges & printers. Their delivery service is unmatched. I ordered a new Toner cartridge for my ever reliable Brother printer & it was on our doorstep in Northern New South Wales 2 days later. I've been with them for years & have no intention of changing. Thank you Lawrence & The Hot Toner team
Had a faulty cartidge,got in contact with support,sent email with pictures,they had no issue replacing the cartridge,and customer service were fantastic..have shopped here previously and will deifinetly shop here again,thanks team 2 thumbs up..
Reviews with attachments
I have been dealing with "Tim". He has been most helpful with positive instructions to try to solve the issue. There is an error in reading the data. Once we had exhausted all repair options, he immediately elected to replace the toner at no charge. This is great service
Service Plus! I placed my order yesterday 25 June in Melbourne and the products arrived this morning. Would rate more stars if possible. Well done ,Hot Toner,
Exceptional Service and Lightning-Fast Delivery – I ordered a few boxes of photo paper online but didn’t receive a confirmation email, which left me a bit concerned. I decided to call their Melbourne office to check on the status of my order. I was connected with Lawrence, who was incredibly helpful and professional. He resolved the issue in less than two minutes, ensuring that everything was in… Read more
order. Lawrence also sent me the invoice and confirmation email right away, just as he promised. To my surprise and delight, the order arrived the very next day! The whole experience exceeded my expectations, from Lawrence’s excellent customer service to the lightning-fast delivery. I couldn’t be happier with how smoothly everything was handled. Highly recommend HotToner!
Well worth it – Great products; great prices; and VERY speedy delivery! Ticks all the boxes. Highly recommended!
Latest follow-ups
Good quality product. Easy to order online and delivered promptly
Follow-up · Well packaged and delivered. Price competitive.
I've always had great service from these guys. Prompt action in packaging and sending my order. I'd recommend Hot Toner to anyone.
Follow-up · Still the same story, their service levels have been excellent. Purchased toner for 1 printer and ink cartridges for a 2nd printer. Great service and prices.
I was asked to give a review good / bad on ordering ink for my printer online from Hot Toner. Well, I ordered the ink on Friday 29th May, I don't know where they are but I live well out of the metro or city area....the ink arrived lunchtime Monday… Read more
1st June, yes, virtually over the weekend. I got an email Friday to say it was on the way, I call that service, and, the right product arrived
Follow-up · the price was as good as I could find anywhere...the packaging was great the cartridges came in good order...it didn't need tracking it came so quick
Positive reviews
Fantastic service from Tim!! I received a damaged toner and sent all details and photos and within 24hrs all was sorted out and a replacement sent. Very quick response. I have been using HotToner and service has anlways been excellent with fast delivery!
We have purchased from HotToner the toners required for our previous printer and just recently purchased a new printer and we were in the need for some toners for it.So the first thing we did was go to the HotToners web site to find the equivalent toner that we required.It was easly found and our purchase was easy as well.Great service and great product.
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Ordered Epson ink cartridge, goods delivered in 5 days time, pretty quick I reckoned. The ink cartridge is of good quality, it works perfectly, at a much cheaper price than other store. I'm a happy customer, will definitely comeback back to HotToner again if I need more ink cartrdiges in future.
Negative reviews
Hot T use Australia Post to deliver the goods. Australia post made little effort to deliver my parcel, simply left a note to collect at the Post Office. That's hugely inconvenient as it involves paying to use public transport and waiting in a long queue to collect the goods. If Hot Toner chooses to use A Post as their delivery partner I'll not… Read more
choose HT again as other delivery services used by competitors offer the option to leave parcel in a nominated safe place.
We purchased a printer cartridge from this supplier and found the print quality extremely poor — faint output from the start, clearly not comparable to an original Brother cartridge. Despite multiple emails and troubleshooting, the issue was never resolved. The supplier cited a 6-month warranty limit and offered a replacement only with a new… Read more
purchase, which felt dismissive given the product’s shelf life and performance. Their final response lacked accountability or genuine concern. We won’t be ordering from them again and would advise others to consider more reliable suppliers.
Actually I have received prompt service and excellent products from Hot toner for, I think, something over 20 years. I was a bit surprised therefore when they recently told me Iwas a new customer. Looks as if their sales people aren't paying attention but I guess I will go on buying from them if the products are still OK.
Recent reviews
I thought I had ordered the wrong toner and called the number on the invoice. The guy I spoke to was fantastic! I am OLD but he talked me through the process of changing the toner (and said I had bought the correct one) in under 2 minutes. Great service and terrific price. Highly recommend this group.
I have dealt with HotToner for many years. I keep coming back because their service is so good, efficient, reliable and quick. My goods always arrive within a couple of days. Highly recomended!
This is the fastest online store I have ever dealt with and they are great communicators, have quality products, amazing prices ( I buy Canon 645 & 646 cartridges and get two very close to the price of one elsewhere. A long term customer who is totally satisfied with Hot Toner and would not even consider looking for a different supplier.
Product exactly as described and the best Ink Toner I have ever used. Very sensibly priced and delivery is super super quick. I would have no hesitation in recommending both the product and the company to do business with. Thank you HotToner.
Follow-up · I use an Epson Workforce WF-2960 printer, and it has been very reliable, and the ink toner does the job excellently. The toner has a great life span which makes the choice easy but not only from a financial one but one that gives a quality print product as well.
The service that I receive from Hot Toner online is excellent, order my product and within a few days I have received it and do not have to pay any postage. Great Work.
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"Hot Toner" is my go to for printer cartridges as I find their online store is easy to use, their prices very competitive and delivery time is fast. AA+ overall.
First time user. In error I paid twice for my order which arrived way quicker than expected. I emailed about my double payment error but need not have. The email response 20 minutes later politely explained the error had already been noticed and my account reimbursed. Great service. Won't be my last order. Thanks Mr Xu.
I ordered a pack of 5 Genuine Epson 503xl cartridges (2 Black and 3 Colours) from Hot Toner at a great price on March 24. They were delivered (free of charge) on March 25! I still can't believe it... I will never order from any other supplier.
Follow-up · I had no problems with the packaging... Original Epson boxes, all intact.
Awesome, reliable Australian company I would recommend to everybody. The staff is very friendly and helpful. Speedy delivery. Don't order products anywhere else!
HotToner has been one of the best online stores I have ever used. They offer original printer cartridges that I need and want for my printer and their delivery is super quick. Thank you so much for this.
Wonderful service. Had exactly what I needed and the speed of delivery was amazing. Very happy and satisfied,thankyou.
I had 2 Brother cartridges that started to lose toner ont into the printer and onto my printouts. The sales team got me 2 new cartridges out the next day and I am back in action again. The catridges were replaced unde warrantee.
Order arrived in very good time and was just what I wanted at a reasonable price.
Thank you for your feedback, and we’re sorry to hear… Read more