We have purchased from HotToner the toners required for our previous printer and just recently purchased a new printer and we were in the need for some toners for it.So the first thing we did was go to the HotToners web site to find the equivalent toner that we required.It was easly found and our purchase was easy as well.Great service and great product.
Ordered Epson ink cartridge, goods delivered in 5 days time, pretty quick I reckoned. The ink cartridge is of good quality, it works perfectly, at a much cheaper price than other store. I'm a happy customer, will definitely comeback back to HotToner again if I need more ink cartrdiges in future.
I have been dealing with "Tim". He has been most helpful with positive instructions to try to solve the issue. There is an error in reading the data. Once we had exhausted all repair options, he immediately elected to replace the toner at no charge. This is great service
Reviews with attachments
Service Plus! I placed my order yesterday 25 June in Melbourne and the products arrived this morning. Would rate more stars if possible. Well done ,Hot Toner,
Exceptional Service and Lightning-Fast Delivery – I ordered a few boxes of photo paper online but didn’t receive a confirmation email, which left me a bit concerned. I decided to call their Melbourne office to check on the status of my order. I was connected with Lawrence, who was incredibly helpful and professional. He resolved the issue in less than two minutes, ensuring that everything was in… Read more
order. Lawrence also sent me the invoice and confirmation email right away, just as he promised. To my surprise and delight, the order arrived the very next day! The whole experience exceeded my expectations, from Lawrence’s excellent customer service to the lightning-fast delivery. I couldn’t be happier with how smoothly everything was handled. Highly recommend HotToner!
Well worth it – Great products; great prices; and VERY speedy delivery! Ticks all the boxes. Highly recommended!
Huge Savings on major chains – We have a Brother MFC L-8690CDW printer in our very small not for profit office, the first time we bought replacement cartridges we were shocked at the price of the major office supplies retailers (more than the printer purchase price) but we needed the toner, so we bought them. Second time we got smarter and found Hot Toner and ordered online,… Read more
free delivery, hassle free and OMG I am not kidding a tenth of the price we paid previously. We are now on our 3rd replacement cartridges and happily went back to Hot Toner again. Thanks guys, you make it very easy to order toner.
Latest follow-ups
I've always had great service from these guys. Prompt action in packaging and sending my order. I'd recommend Hot Toner to anyone.
Follow-up · Still the same story, their service levels have been excellent. Purchased toner for 1 printer and ink cartridges for a 2nd printer. Great service and prices.
I was asked to give a review good / bad on ordering ink for my printer online from Hot Toner. Well, I ordered the ink on Friday 29th May, I don't know where they are but I live well out of the metro or city area....the ink arrived lunchtime Monday… Read more
1st June, yes, virtually over the weekend. I got an email Friday to say it was on the way, I call that service, and, the right product arrived
Follow-up · the price was as good as I could find anywhere...the packaging was great the cartridges came in good order...it didn't need tracking it came so quick
Product exactly as described and the best Ink Toner I have ever used. Very sensibly priced and delivery is super super quick. I would have no hesitation in recommending both the product and the company to do business with. Thank you HotToner.
Follow-up · I use an Epson Workforce WF-2960 printer, and it has been very reliable, and the ink toner does the job excellently. The toner has a great life span which makes the choice easy but not only from a financial one but one that gives a quality print product as well.
Positive reviews
I thought I had ordered the wrong toner and called the number on the invoice. The guy I spoke to was fantastic! I am OLD but he talked me through the process of changing the toner (and said I had bought the correct one) in under 2 minutes. Great service and terrific price. Highly recommend this group.
I have dealt with HotToner for many years. I keep coming back because their service is so good, efficient, reliable and quick. My goods always arrive within a couple of days. Highly recomended!
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This is the fastest online store I have ever dealt with and they are great communicators, have quality products, amazing prices ( I buy Canon 645 & 646 cartridges and get two very close to the price of one elsewhere. A long term customer who is totally satisfied with Hot Toner and would not even consider looking for a different supplier.
Negative reviews
Hot T use Australia Post to deliver the goods. Australia post made little effort to deliver my parcel, simply left a note to collect at the Post Office. That's hugely inconvenient as it involves paying to use public transport and waiting in a long queue to collect the goods. If Hot Toner chooses to use A Post as their delivery partner I'll not… Read more
choose HT again as other delivery services used by competitors offer the option to leave parcel in a nominated safe place.
We purchased a printer cartridge from this supplier and found the print quality extremely poor — faint output from the start, clearly not comparable to an original Brother cartridge. Despite multiple emails and troubleshooting, the issue was never resolved. The supplier cited a 6-month warranty limit and offered a replacement only with a new… Read more
purchase, which felt dismissive given the product’s shelf life and performance. Their final response lacked accountability or genuine concern. We won’t be ordering from them again and would advise others to consider more reliable suppliers.
Actually I have received prompt service and excellent products from Hot toner for, I think, something over 20 years. I was a bit surprised therefore when they recently told me Iwas a new customer. Looks as if their sales people aren't paying attention but I guess I will go on buying from them if the products are still OK.
Recent reviews
The service that I receive from Hot Toner online is excellent, order my product and within a few days I have received it and do not have to pay any postage. Great Work.
"Hot Toner" is my go to for printer cartridges as I find their online store is easy to use, their prices very competitive and delivery time is fast. AA+ overall.
First time user. In error I paid twice for my order which arrived way quicker than expected. I emailed about my double payment error but need not have. The email response 20 minutes later politely explained the error had already been noticed and my account reimbursed. Great service. Won't be my last order. Thanks Mr Xu.
I ordered a pack of 5 Genuine Epson 503xl cartridges (2 Black and 3 Colours) from Hot Toner at a great price on March 24. They were delivered (free of charge) on March 25! I still can't believe it... I will never order from any other supplier.
Follow-up · I had no problems with the packaging... Original Epson boxes, all intact.
Awesome, reliable Australian company I would recommend to everybody. The staff is very friendly and helpful. Speedy delivery. Don't order products anywhere else!
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HotToner has been one of the best online stores I have ever used. They offer original printer cartridges that I need and want for my printer and their delivery is super quick. Thank you so much for this.
I had 2 Brother cartridges that started to lose toner ont into the printer and onto my printouts. The sales team got me 2 new cartridges out the next day and I am back in action again. The catridges were replaced unde warrantee.
The team has always delivered excellent toners and inks at a great value. Well done
Good price, product as described, quick dispatch, with Australia Post tracking
The proper stuff sent speedily great pricing , could not ask for more
I have been buying generic toners for my HP and Brother printers for many years from HotToner. Their service has never failed me. Occasionally, due to my printer automatically updating its firmware, HotToner has helped me address the issue to continue using their toners. Excellent support. Thank you.
Placed order at 9.30am & had the toner cartridge delivered at 2.30pm the same day. If I could give more than 5 stars I would have - Outstanding service - Thankyou
I decided to give this a go, not knowing what to expect. In March I bought a toner from HotToner.com.au for my Brother laser printer. As at December, this toner is still going strong. Had I bought the branded toner, I would have been on at least my… Read more
second toner by this time. I have just bought another for the time when eventually I need to replace. For a tiny fraction of the price, this is a no-brainer. Delivery was super fast.
Follow-up · Installation was exactly the same as the branded toner, so no dramas. Customer service was great with the dispatch, which was very fast. Haven't had any issues so can't comment on their broader customer service. Print quality is consistent and good quality.
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