CashFaster

CashFaster.com.au Review: How a "2-4 Hour" Loan Took 30+ Hours and Made Me Beg TL;DR: Avoid CashFaster unless you enjoy being lied to repeatedly. 2-4 hours promised, 30+ hours delivered, multiple agents making promises they never kept, all for verifying a Medicare card for a $300 loan. I'm writing this as a warning to anyone considering… Read more

CashFaster.com.au. I just went through what has to be the most frustrating customer service experience of my life, and I want to save others from the same nightmare. What I Expected I applied for a small $300 loan through CashFaster. Their website and agents repeatedly promised:

2-4 hour processing time Quick ID verification Fast approval

Sounds good, right? Yeah, no. What Actually Happened Hour 0-4: The First Lies Applied and was told "2-4 hours for approval." Fair enough. Submitted my passport when requested. Then they wanted the back of the passport (which I didn't have a copy of). Offered my Medicare card instead. They accepted it. Still waiting at the 4-hour mark. Hour 4-12: The Pattern Emerges Followed up multiple times. Each time I got:

"Your application is being reviewed" "You'll hear within 2-4 hours" "High volume of applications"

Starting to see the pattern here? Hour 12-24: Agent Merry-Go-Round This is where it got truly infuriating. I dealt with three different agents ([Name Removed], [Name Removed], [Name Removed]). Each one:

Promised to "escalate immediately" Said they'd "personally follow up" Gave me updates "shortly"

None of them did a d#mn thing. Hour 24-30+: Breaking Point By this point, I'd followed up more than a dozen times. For context: they needed to verify a Medicare card. That's it. A government-issued Medicare card with my photo on it. The best part? At one point their system literally just spit out random characters: "6+984*" mid-conversation. That's the level of competence we're dealing with. The Worst Part This wasn't just annoying - I needed this money urgently. I made this clear repeatedly. And I was forced to literally beg these agents to do their job for 30+ hours. Neha told me at 13:30 she was "personally following up right now" and would update me "shortly." 90 minutes later? Nothing. Charlotte then restarted the whole script again. The Lies, Broken Down Let me list the specific lies I was told:

"2-4 hours" - Said at hour 0, 2, 4, 6, 8, 12, 16, 20... you get it "We've escalated this" - Said by at least 3 different agents, nothing escalated "I'm personally looking into this" - Multiple agents, zero follow-through "You'll hear shortly" - "Shortly" apparently means "never" "High volume delays" - Funny how this excuse works for 30 hours straight

What This Tells Me Either:

Their agents are trained to lie to customers, OR Their agents have zero visibility into actual processes and just paste canned responses

Neither scenario is acceptable for a financial services company. My Final Message to Them I gave them an ultimatum: resolve the ID verification by 4 PM or I'm withdrawing and posting everywhere. Well, here we are. I've saved the entire chat transcript. I'm posting on:

Reddit (you're reading it) ProductReview Whirlpool Quora Anywhere else I can think of

To CashFaster Management Your company is called CashFaster. The irony is absolutely delicious. Stop lying about your processing times. Stop having agents promise things they can't deliver. Stop making people who need urgent money beg for basic service. And maybe, just maybe, figure out how to verify a Medicare card in less than 30+ hours. Bottom Line Do NOT use CashFaster if:

You actually need money fast (the name is false advertising) You value your time You expect companies to keep their promises You don't enjoy being lied to repeatedly

Maybe consider them if:

You enjoy customer service torture You have infinite patience You like watching agents copy-paste the same useless responses

I've dealt with banks, telecoms, utility companies - none were this bad. This was genuinely the worst customer service experience I've ever had. Rating: 0/10. Would not recommend to my worst enemy.

This company is an absolute waste of time. I applied for a loan they came back with an approved value. Upload a zillion things. App keeps asking the same thing even though it’s been uploaded. Get onto chat, speak to a human that responds like a robot. I will never use this company again. Disgusting to deal with hence why their reviews are so… Read more

revolting because that reflects the company they are. They then decline the loan. They really stuff you around.

I have NEVER dealt with an organisation like this. They have ruined me and I am on the verge of mentally breaking down after they gained access to a locked, private account. I have repeatedly attempted contact and nothing. It’s like they all of a sudden don’t exist. How could I be so stupid. So much shame on my part.

This lending business is completely misleading and continues to operate with a lending license. Time ASIC do something about their operation as they lack any response about your application and the amount of information they collect from you is concerning. No wonder we have some many scammers and yet nothing is being done to stop them. A facade, costing tax payers lots of money.

Unbelievable approval, then nothing ... C........ was working on it . !!!! Identification was produce multiple times . Do not deal with this company . They are a fraud, .zero customer service .

Their phones,email doesn't work, I tried calling them. Numerous of times.

Absolutely rubbish paying out loan never reply to msg dont have phone number to contact

If your not in a hurry will probably get approved after a few days (if lucky) .... I wouldn't suggest paying out your current loan early and hoping for a quick turnaround on a new loan it won't happen ... I was told application would be completed in 2-4 hrs , days ago. This is definitely a last option loan company at best.. (I have bad credit… Read more

full-time job) They def need to change there name. Or grab some manners and staff I guess.. Definitely don't do what they advertise anyways.

This company cashslower is extremely BAD from all loan companys this is number 1 for the worst...over 6 days i have been doing a loan 4days to get a card problem fixed then been approved signing done and anther 3days and still nothing so many emails and they just send same emails.i am not one for doing reviews but they should no customers keep… Read more

them going but not this company if I could give less then a 1 I would ... there are such good companys out there swoosh. Redtree.hand out loans any many more that respect there customers

Cash faster is misleading. I applied two days ago and still no reply. Stay away from this unprofessional mob and go to Wagetap instead.

This is a scam. They just want to steal you personal information. Keep away from this Cashfaster.

I was approved on Wednesday 16th august 2025 and still havent recieved money, every time i send message, i get same answer, its with the team and will be depoist with in 2-4 hours, could take up to 24 hours.still waiting, they said they would send my contract thru email, still waiting, they have got on my accoynt to take money out on the 20th august, but doesnt show how much and still havent recieved money

Dont even try!!! No contact number, I asked for my balance but they cant find my account but they are still charging me. I want to close my account but cant log in to my account to actually see my balance! I dont recommend this bull crap, theres a lot of options there to go to. not this one folks

They will approve loan but no support. Don't fall in traps

They never answer email support. If you are approved. They leave you waiting and no response for days. Go some where else

APPALLING!!! Id give zero stars if I could! Appalling customer service, wait a week to be declined. Generic in every way! Do not deal with this company! Complaint now lodged with AFCA.. Do not even bother applying.

I applied for a loan and was approved. Made 2 payments and then was in a position to pay out the loan early so I made payment via pay ID. Contacted CashFaster to confirm that payment had been received and loan was finalised. CashFaster confirmed payment was received and loan was updated to paid. Then 4 hours later they direct debited another… Read more

payment from my account. I contacted them to ask why and they said it was a system issue. Asked when I would get my money back and then they started ignoring me.

Sent multiple emails over 2 days asking for an update. Not one email has been responded to. Kept trying to start a chat via the online web chat, at first they would say hello but once I raised my issue they would stop responding. After that they wouldn’t even say hello anymore once I started a chat.

I then started a chat whilst I wasn’t logged into my account and suddenly they were happy to talk. Once I gave them my account details they were very slow to respond. They finally acknowledged that they had to refund me however kept saying “your application” is under review. It’s not an application, you direct debited my account without authority.

Complaint lodged with AFCA and I recommend anyone else who has had this issue to do the same as they are fined for any complaints made through AFCA

Shockingly bad – Would give 0 if I could incompetent useless company wouldn’t recommend to my worse enemy

The worst of the worst lender and responder – Please do not borrow from this organization they will not respond to any emails at any time they are the worst lender for responding for any emails on this slogan it says we respond within minutes it's like more we respond in months they will never ever get back they are terrible stay away

All good – Simple application process. Fair repayment rates. Fast approval. Can't complain.

Never Replied – Never responded to my application, too bad if it was ultra urgent! Went elsewhere, bypass this awful mob if I was you

Amazing – What are amazing company One of the best willing to help everyone very fast service cash in your account staff very friendly and very knowledgeable If there is a 10 star they’ll get a 10 star

Worth a try – Worth your time and effort if you need money quickly

Quick easy process with great customer service – Very quick and easy process and great customer service.. I was a bit worried because of all the bad reviews here but my experience was quite the opposite..

Worst experience ever – Waiting two weeks now to verify identity . No response . Do not use

Stay right away – Should be called cashslower. After been approved a loan website won't accept any form of i.d. After leaving numerous messages on website and email days later have still not had contact with anyone. Stay right away from this company.

Cashslow – Cash slow. App crash. Very difficult to be approved. 0 Stars

New platform is extremely difficult – Interesting company. Have had two loans from them (both approved) and paid back early and declined on the 3rd with no financial change to my situation. They have moved to a new platform and fair to say the application process is very difficult if I’m being diplomatic. I would now source another company and would express to search around as their customer service has dropped off dramatically. Show details

DO NOT USE - THEY WILL MAKE A HARD SEARCH ON YOUR CREDIT FILE – DO NOT USE - THEY WILL MAKE A HARD SEARCH ON YOUR CREDIT FILE Im a idiot should of just used mypaynow or beforpay so many loan providers do not do a credit check If you want to keep you credit score do NOT USE CASHFASTER AND THEY WILL NOT ADVISE YOU OF OUTCOME