Applied online and they got my 30 day transactions and I digitally signed the privacy agreement after a week had to contact them only to be told they was waiting to hear from my employer 2 days later I got sent a link to upload bank statements then the following day was sent an email requesting photos of my Drivers License and Bank Card after doing this I literally had an email with in 10 minutes saying I was declined and if I had any questions to call them to which I did as I wanted to know why my employer had to be contacted and a request for...payroll deduction be signed before they even attempted to approve or decline my application, I must say the lady on the phone was extremely rude and just gave me an obvious generic automated response instead of asking for my details as in my opinion every case is unique. I have and had other loans so I do not have a crap credit file and I also have been approved for another loan but money plus had smaller repayments so that is why I went through them first!! Really wished I hadn’t as it was nearly 2 weeks waste of time
My partner applied and was asked for statements for particular dates he sent them and they asked for different dates.. He has waited almost a week for them to respond.. Your better off applying for popular loan places etc cash train. They don't muck you around.
Waste of time, worse customer service, fake lenders.
Terrible, ridiculous, fake lenders. Waste of time, stress, lame excuses, worst customer service, not even lenders I would say.
The first day when I applied they asked for documents which were sent back to them on the same day. Their representative said that they will have an employment check which will be done that day too and they will come with the outcome on that particular day and no more documents required which actually sounds good.
Not a single word after that from their side and I being a customer was the one who was getting back t...
Slow slow process online application
This review relates to the online application process.
My experience is in line with other reviewers
The actual online application completion is easy and fast, but the review part is long.
Firstly once you submit your application somone contacts you for 30 day statements
After this you send online statements through online link( this defeats the purpose of providing 30 days) they should just go straight to online bank link)
You then sign forms for them to contact your employers
They review and this is where it gets weird
They don’t ask you for all things, they ask you for a bit of information st a time ...
To all those people out there that have not such a good credit rating Money Plus is for you, having been a client of Money Plus Penrith for many years now. I can safely say that these people will give people a second chance with loans if you pay them back on a regular schedule, and most importantly sticking to it.
Granted the interest rates are higher than you would pay at your local bank. However there higher because you have defaulted on one or several loans like myself. You will be expected to pay back at least 25% interest rate per annum.... Like any lender the more you develop a payment history the more they will trust and lend to you. If you show your willingness to pay on time, you will be on good hands with these people. I can highly recommend Money Plus. There staff have always been helpful knowledgeable & commitment to customer service. Thank you Money Plus once again, for your continued support.
Simply put, Life Changing, can't live without them.
I would highly recommend Money Plus to anyone. Firstly, they never turned me away unlike, other lender's. The staff I doubt with were friendly, Courteous, prompt and efficient with my application. Helpful in every aspect of Customer Service.
I got a loan for $400, the interest was less than 25% that is, my total amount owing after a Month is less than $500. They're amazing.
Absolutely terrible customer service and an utter waste of time.
They ask for more information then you can poke a stick at.
Hassle your employer, string you along and then reject application without so much as a courtesy email.
Applied on a Friday and didn't find out result until following Friday when I rang them.
In the meantime they are continually asking for more documents.
Do yourself a favour and look elsewhere.
- Verified customer
Company is a farce! Worst ever!
Definitely a scam. They asked for 30 day bank statement which they received, then 90 days which they received and then asked for 3 wage slips which I thought was strange however I still provided them with it. 3 days later i get a reply to my initial email stating they need to call my payroll / HR department and asked for the number. I gave them the number but then I was told because they could see my company/employer online but had no contact number down they could not help me and I quote "we only assist people who work for big organisations an...d cannot assist anyone who works for small businesses". I thought that was absolutely shocking to hear as I can still prove my income and my wages. The customer service and attitude from the Money Plus staff was THE worst I've ever come across and had to deal with. Think this company is fake and they enjoy collecting data from people probably to sell it on. Scammers!
A pity I can't give a 0
Pathetic, they hassle employer asking a lot of unnecessary and personal questions about him. When the focus should be on me, Boss was not happy with them. They are rude, arrogant and unhelpful and very unprofessional. They mucked up the application from beginning to end.. and took 5 days. Do not waste your time.
AVOID WASTE OF TIME
avoid ask for all your information, phone employer and ask lots of questions, my boss told me, get your bank information statements (this should be all they need to make a decision) than copies of licence, medicare card and your bank card, never had anyone want my bank card than they say NO, well why do they need all this, they can check you get paid on your bank statement, so why keep leading you on, I don't like all the infomation they have collected, NEVER EVER EVER AGAIN, I will just budget better than fall for this. NOT one hour but at least 3 days process, I was not very happy when my boss told me what they were asking.
I would not even give them one star but I have to so I can submit the review.
- Verified customer
WARNING: Don't apply for a loan!
Here's how these clowns work:
They will send you a single email for each item they require, it takes at least half a day to get a reply to each email! So what they will do is:
1 .First ask you for screenshots of your last 30 days.. (even if you don't qualify from this point, they will continue to ask for more information and call your employer, even though your not eligible, I'll give the reason they denied me below,
2. Then they will send you a document.. that you have to sign and send back.. something payday lenders did in the early 2000's..
3. Again, they will then ask you for 90 days of your bank statements.. roughly a day or 2 after you even submitted your application.
Not sure they actually provide the loans they claim too
Applied for a short term cash loan on their website Thursday afternoon. Receive an email asking me to provide them with screenshots of 30 days of bank statements and sign and scan their privacy form so they can 'confirm my eligibility'.
Do this and never hear from the company again. Most lenders have the courtesy to at least send you an email if they don't want to process your application but there seems to be a complete lack of service with this company.
If you need a short term loan find an alternative, preferably one that will actually call you back.
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