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Credit24

Credit24

1.4 from 28 reviews · View Statistics
See the Best Short Term Loans in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Credit24

Reviews

1.4
28 reviews
  • Transparency
    1.4 (13)
  • Customer Service
    1.2 (18)
  • Loan TypeFixed Rate (7) and Line of Credit (6)
  • Application Process
    2.1 (16)
  • Timeliness
    1.8 (16)
  • Loan Term5.286 years
Previous
Next

Unlawful, and disgusting

published

This is one of the worse loan companies I've dealt with, they lie cheat and steal from you and give nothing back in return.. I have had them on more than 2 different occasions take unauthorised transactions, and than I cancelled my direct debit, only for them to continue to take money out of my account? How is this legal?

  • Customer Service
  • Incentivised Review No
  • Loan TypeLine of Credit
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No commet but , 1 star still to much , this how i dispointed with credit24

published

Big time dispoitment , been customer for more than 4 years never miss 1 payment , get invitation to borrow i don’t take it , but when i really need they i apply take me 3 days waiting for the news and i got the answer decline after 3 days waiting

  • Transparency
  • Customer Service
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SARAH EARSMAN
SARAH EARSMANMurrumbidgee Region, NSW
  • 8 reviews

What an absolute joke of a company!

published

I took out a loan a couple of years ago. Then I got unexpectedly lost some income, so I applied for financial hardship and changed the payment plan, I still paid it. Then I got emails and calls from debt collectors saying I didn’t pay, even though I had proof of payment. After countless unanswered emails from not only credit24, but trublue collections and charter mercantile I still didn’t get answers. Now I’ve paid it all off through CM I contacted them to see when it would reflect on my account and, after contacting them multiple times they tell me it’s been referred back to trublue collections. I’m beyond furious at the lack of customer service and support! I stand by the fact I did the right thing and got screwed over.

  • Customer Service
  • Incentivised Review No
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Kath w
Kath w
  • 2 reviews
  • 1 like

Make it impossible to check on your loan

published

It’s next to impossible to check on how much is left, Pay out date, make an early payout. You go through loops on the site and if you’re an exisiting customer none of the self service things they talk about exist. Only option is to call email and if they do email back they stall and the loops and and wait times on the phone are difficult. They serve themselves- keeping you in the dark

  • Transparency
  • Customer Service
Credit24
AlexCredit24Send a private message
Kath w
Kath w

You can’t even get my name correctly when responding, despite the fact it’s written in the comment you’re reply to. It’s Kath, not Kathy. Well done on the customer service.

Kath w
Kath w

You can’t even get my name correctly when responding, despite the fact it’s written in the comment you’re reply to. It’s Kath, not Kathy. Well done on the customer service.

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Ness
Ness
  • 2 reviews

Terrible- don't use!!

published

I've been trying to close my account for 10 days and even though I have made full repayment via bank transfer the company still adds interest while the payment goes through to their account so the next day it still shows it has a balance owing even though their system has generated the pay out figure it gives you for that particular day- totally illegal and a complaint has been lodged to the Australian Financial Complaints Authority. Also beware- their interest rate is 48% which is disgusting as they prey on vulnerable people!

  • Transparency
  • Customer Service
Credit24
AlexCredit24Send a private message

Hi, we’re so sorry to hear you had a bad experience! We’d love to get to the bottom of it and improve our services, so please send us a message at letstalk@credit24.com.au. Thanks!

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Monica E.
Monica E.South East Queensland, QLD

Very Annoyed

published

Sick of having to email or check my extra repayments are deducted on my loan. Like to get their interest first!!! Take a long time to reply or not at all.

  • Customer Service
  • Incentivised Review No
  • Loan TypeLine of Credit
Credit24
AlexCredit24Send a private message

Hi Monica, we’re so sorry to hear you had a bad experience! We’d love to get to the bottom of it and improve our services, so please send us a message at letstalk@credit24.com.au. Thanks!

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Been over 5 days and still waiting for outcome

published

I don't know process but been almost 6 days without an outcome, very slow process and still no answer. Contacted customer service twice to be told in review so how long?

  • Transparency
  • Customer Service
Credit24
AlexCredit24Send a private message

Hi Kathy, we sincerely apologise for the delay! This has fallen below our usual standards and is something we will be investigating further. If there is anything else that you need please send us a message at letstalk@credit24.com.au. Thanks!

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C. N. H.
C. N. H. Western Australia

I gave 1 star. But it should be 0/5.

published

They never reply when trying to obtain an early payout figure, tried for 2 weeks! Still Trying. Calling too, 3 times, on hold for 40 minutes and call cuts out!!!

  • Transparency
  • Customer Service
Credit24
AlexCredit24Send a private message

Hi, we’re so sorry to hear you had a bad experience! We’d love to get to the bottom of it and improve our services, so please send us a message at letstalk@credit24.com.au. Thanks!

Similar opinion? Write a review on ProductReview.com.au!
Renee
ReneeSouth East Queensland, QLD

So annoyed.. affects credit file

published

So disappointed. Lost 200 points on my credit score just for them to do a credit check.. cant believe this. I only just got my credit score up really good just to be hammered down within minutes, so upsetting

  • Incentivised Review No
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Jay Jay
Jay JayCentral West, QLD

This service is ridiculous

published

I have had a loan through these guys and I've never had a problem with them I paid made loan out early. So I applied for another one today and I was offered xx amount and I signed the contract and now they have declined me. This is an actual joke.

  • Incentivised Review No
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Taz
Taz
  • 4 reviews

One of the worst experiences of my life

published

This lender has been nothing but a black mark on my life and a stain at that one.

I regret the day I ever came across this company and wish they never existed.

They caused catastrophic impact to my credit file and rather than looking to come to an amicable arrangement have made me take them to the ombudsman to seek justice.

Just don’t apply or do business with them. Learn your lesson and take it from me - your business isn’t worth it!

  • Incentivised Review No
Credit24
AlexCredit24Send a private message

Hi Taz. Sorry to hear of your experience with us. For us to better understand your situation and rectify any issues please email us at letstalk@credit24.com.au. Many thanks.

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karen
karen
  • 3 reviews

Interest Rate

published

I did web chat and asked if they could look at my interest rate to see if it could be reduced, not matter what Is said they said NO on existing loan, I would never recommend Credit 24 as it is not there to help people just to make ridiculous amounts of money from people in need

  • Transparency
  • Customer Service
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Credit24sucks
Credit24sucksGreater Melbourne (Metropolitan), VIC

Worst company ever.

published

Extremely dissatisfied. Declined due to self employment but make more than 1k a week after tax with minimal expenses.

Only wanted 500 bucks for some extra cash. Go with someone who cares, not these fools.

  • Transparency
  • Customer Service
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Taz
Taz
  • 6 reviews

WARNING! DO NOT APPLY FOR FINANCE!

published

These guys will lodge a credit enquiry immediately on your personal credit file with reporting bodies - all without warning or you being prompted.
Please do not apply for credit with Credit24 and IPF their parent company as it will severely affect your credit file and will be detrimental going forward. I must stress the consequences are not worth doing business with these guys.
Don’t get me started on the customer service.

  • Transparency
  • Customer Service
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Run Forrest Run!!!

published

Just another company preying on people in need.

Interest rates at almost 50% of the loan plus fees!!!

Better odds on winning the lottery than getting out of debt with these modern day legalized Criminals

  • Transparency
  • Application Process
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Questions & Answers

BDS
BDSasked

Why are you guys taking money from my account when I have no account or loan nothing with you??? I want my money back now you scum bags. Stealing money from people you maggots

1 answer
Credit24
AlexCredit24Send a private message
Alan p
Alan pasked

In Which country did the company first register for business?

No answers

Get an answer from our members and Credit24 representatives

Details

CategoryPersonal Loans and Short Term Loans
Interest Rate48.00% p.a.
Comparison Rate 55.72% p.a.
Monthly Fee $0.00
Repayment FrequencyFortnightly, Monthly and Weekly
Min Money Borrowable $500.00
Max Money Borrowable $10,000.00
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