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Credit24

Credit24

2.1 from 13 reviews

See the Best Personal Loans in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
3
4 star
0
3 star
0
2 star
2
1 star
8

g kirkbride

g kirkbrideMetropolitan Adelaide, SA

  • 3 reviews

poor service

published

was sent text to apply for line of credit.within 3 min loan declined contacted credit 24 for a reason and was tolddue to privacy and compliance were unable to say.they suggested I reapplyhave since made second phone call and waiting for response

Application Process
Timeliness
Loan TypeLine of Credit

David

DavidNorthern Region, NSW

LIFE WRECKING

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateSeptember 2019
Cash Arrival1 day(s)
See all answers

Poor consistancy

published

Really bad company, have had a loan with this company for about a year, never missed a payment, and continually getting texts asking to reapply to top up, then finally try and top up and they decline the application when my credit score has improved since I got the initial loan, opted out of texts and will be paying off the loan at tax time - would rather use another company, advise you do the same.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
See all answers

Disgusting service.

published

Absolutlely terrible customer service. Seek elsewhere when applying for any loan as this company will by no means be able to help with what you need. Should be ashamed credit24.

Customer Service
Application Process
Timeliness

Sam S.

Sam S.Perth, WA

So far. Great experience

published

Extremely friendly staff. Didnt feel like i was being judged as other lenders have in the past. They helped me out when i needed them most and no one else would. Very quick with the deposit. So far very happy with experience. Hope it continues great this way as i pay the loan off

Transparency
Customer Service
Application Process
Timeliness
See all answers

Yvonne

YvonneSydney, NSW

Worst Customer Service

published

I got a loan with credit24 in August $4000 over two years, Payed my loan off in 7 month
Then i was told was allowed to apply for another one, was per approved for $6000
Then to be told my name was declined on there system before ,this company take what they can and destroy your credit history and customer service worst i have every came across and i work in retail ..
Worst Worst company

Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

Jim Milne

Jim MilneSouth East Queensland, QLD

  • 4 reviews
  • 1 like

Careful....

published
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2014
See all answers

Scam

published

Absolute waste of time and very dodgy. Gave all my details. Had my internet banking locked. When I called credit24 they were rude. They get all your details and then you are stuffed. Waited 3 days for a response. Had to change all my banking details as advised by bank afterwards. Very dodgy and rude.

Bad customer service

published

I have a loan with credit 24 was ok to I miss a repayment I rang up to pay it off I was told it would be 2 weeks at a high rate to make up the miss payment 3 weeks and credit 24 is taking the high rate still so I rang them for them to tell me I have to pay more next week because one of the staff made a mistake so I'm paying a higher rate for 4 week I cant wait till I'm done with credit 24

1 comment
Credit24
Michelle P.Credit24

Hi Cph, we pride ourselves on our customer service. i would like to know more about what happened here will private message you for more information.

So much for being paid the same day.

published

Terrible. I applied for my loan on saturday. Funds were transferred on the sunday. Its now tuesday night and stilll money.

1 comment
Credit24
Michelle P.Credit24

Worst customer service

published

Got an email and text saying I was eligible for a top up and so I applied and the website crashed. Holding my application on the final stage and I couldn’t access it to now be told I’m not eligible for any top up because I took over 24hours to apply even though the stuff up was on their end. I’ve had them hang up on me and pass me round to different people all the time promising to ring back and never do. Truly is worst service can’t wait for my small loan to be paid so don’t have to deal with them again.

1 comment
Credit24
Michelle P.Credit24

Hi Ant, sorry this was your experience, this is not what we aim for. I'd like to follow up on this for you. Can you please email letstalk@credit24.com.au and I will look into it.


Excellent service

published

My customer service from Jessyca James was gold. Great customer service 100% excellent. I could not ask for anyone better.


ShellBell

ShellBellBEXLEY

Quick and simple!

published

Application was easier than I expected. I did get a call from them and the lady on the phone was really helpful. I had the cash within 24hours. Got me out of a tight spot.

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