Catholic Super

I have been a member with Catholic Super for the last 22+ years. Now that I have retired I am having a difficult time dealing with them setting up my pension account. Each time I call their office I get to speak to a different person. I ask for help when filling the forms only to be told later that the form has been incorrectly filled. So honestly no peace of mind in retirement when you are with Catholic Super. Show details

A difficult website to deal with to find what you are looking for and a long spiel before you eventually get to talk with one of their specialists who are quite good at the info you need. Generally quite a good Superfund when you get used how to navigate it.

Catholic Super were understanding of very difficult circumstances and went out of their way and actually listened to solve my complaint.

They do not support the families who are victims of Family Violence and Domestic Violence and need their money – Over four years in this fund and after twelve months of arguing that I and my children are in a position of FV and DV and need to utilise some funds for safety reasons, I have been told a flat No. Not their problem. That's the rules. Go to the ATO. They use the ATO to bounce off each other so as both can refuse accountability when it suits. Did you know about self led superannuation schemes where you are in charge of your own money?

Used to be great ... until they merged with Equip Super – I have been with the fund for 19 years and have never had any issues. It was a high performing fund which provided great communication on the growth of your super. This year, after being notified that they would be merging with Equip super, I have yet to receive my yearly summary (usually at the beginning of June) and my super amount has not been… Read more

reported to the ATO for well over a year. I am also unable to login to my account to see my current balance even though my login details have not changed. I'll be looking for a new fund now.

Extremely disappointed – I ended up with Catholic Super because my employer at the time sent my super to the wrong fund. Both myself and my employer tried unsuccesfully to transfer the misplaced funds to my usual super fund. In the end the funds were chewed up in fees. I did some research that seemed to indicate that Catholic Super were a good performer, so I decided to… Read more

stay with them. In retrospect this was a mistake.

I recently decided to change Super Funds to a better performing fund. This process, again took months. In the end, they only released my super after I threatened that I would report them to the Superannuation Tribunal. After months of what could only be either appallingly unprofessional administrative blunders or outright dishonesty they ‘changed their tune’ overnight- after being threatened.

Worst service – Worst service I have received. Charged $75 to leave this superfund. The service over the phone was terrible and I was left with a lack of information.

BEWARE: Locked into buying insurance policies I didn't ask for and didn't need – Thousands of customers are unknowingly paying for unwanted insurance - using money that should have been building your superannuation nest egg. Yesterday a financial planner employed by the Australian Catholic Superannuation and Retirement Fund informed me I was paying about $530 annually for income protection insurance and around $210 for life /… Read more

total disability insurance. These are insurances I NEVER requested and have NEVER thought I had needed. For 12 years, in a DEFAULT OPT-IN REGIME, they have diverted funds from my income stream, into their company insurance policies. Thousands of dollars, via my own money, and the compounding interest of super funds, has been effectively STOLEN from me without my EXPLICIT consent. They defended their position by advising their DETAILED and effectively INCOMPREHENSIBLE annual statement showed me this insurance had been issued. My CANCEL THESE UNWANTED POLICIES - in writing request - is in today's post.

Very good product – Catholic Super does not have buy and sell fees which is fantastic, fees a little above average, web site updates could be faster than 1 week but over all good returns and customer service is very good well done.

Quite happy with Catholic Super!! – My monies have done exceptionally well with Catholic Super who I've have been with for about 15 years! Was thinking of switching however upon researching other mainstream Superannuation companies and having read such negative responses on them has only proven that I should stay with Catholic Super!!! ALSO, I am presently submitting a claim for… Read more

Income Protection Insurance with their insurance company TAL who have been more than courteous, helpful and super friendly. Thus far, TAL have been expedient in making contact with me and have been super patient with all my inquiries....(great customer service TAL!!!). I will provide follow up on this site upon the outcome of my claim...... Great customer service with high returns; money doiing well! Catholic Super website should incorporate more information about their benefits.