1 photo
Celebrity Cruises

Celebrity Cruises

Solstice, Reflection, Constellation, etc... (See All)
3.1 from 40 reviews · View Statistics
See the Best Cruises in 2022 as rated by Australians on ProductReview.com.au.
Brand Manager for Celebrity Cruises? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

  • Value for Money
    1.9 (12)
  • Transparency
    1.8 (12)
  • Trip Length11.625 days
  • Booked Through
  • Entertainment
    2.8 (6)
  • Rooms
    3.7 (6)
  • Food
    3.7 (6)
  • Staff
    3.5 (6)
Previous
Next
Max
Max
  • 7 reviews
  • 7 likes

Poor customer service in Australia

published

I booked a cruise for 2 aft balcony rooms for March 2023 departing Sydney to Hobart
I booked online but want to ask some questions about the booking
Phone number advertised is not for Australian based guests and emails go unanswered
Really poor customer service
I have always booked P&O and RC online direct but Celebrity is pathetic..don’t do it

Value for Money
1/5
Incentivised Review No
Booked Through Cruise Line
Similar opinion? Write a review on ProductReview.com.au!

The worst experience

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Meredith
MeredithMetropolitan Adelaide, SA
  • 4 reviews
  • 5 likes

Still Waiting on refund

published

Booked and paid for a cruise on Celebrity Solstice NZ to Australia June 2019 using a credit from a previous cruise cancelled by Celebrity then Celebrity cancelled another cruise in September 2020 due to Covid. They offered a cash refund within 60 days. Still waiting for refund 7 months later. Travel agent with whom I went through is trying very hard on my behalf to obtain this refund but so far Celebrity/Royal Carribean has not done so.

Transparency
2/5
Incentivised Review No
Booked Through Third Party
Similar opinion? Write a review on ProductReview.com.au!
rhonda
rhondaSydney Surrounds, NSW
  • 5 reviews
  • 9 likes

Never book Celebrity again

published

Booked a cruise for 18/10/20, in Jan 2020 $1000 non refundable deposit. Final payment due in July, reluctantly paid as was confident the cruise would be cancelled and advised it was the only way I would get my deposit refunded.
Received a email 27/07 stating how much I must be looking forward to our cruise.
Had an email from CEO of celebrity stating they have cancelled global cruising until 31/10/20 and yet our cruise from Sydney is not cancelled. We, as Australians are not allowed to leave Australia, how cruel Celebrity Cruise are behaving, leaving us waiting, telling us nothing, just keeping our money. Will never cruise with them again.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Cruises

Find out how Celebrity Cruises compares to other Cruises

Know better, choose better.

Compare all
Chris
ChrisSouth East Queensland, QLD
  • 23 reviews
  • 30 likes

Bombarded with advertising to book future cruise. 22 Weeks and still no Refund from last booking

published

Had to cancel my last booking due to Covid 19. Have now waited 22 weeks for a $8500 + refund and nothing. No info, No updates and no Money. How do you possibly think that people would book another cruise with you if you cant refund monies owing from a previous cruise. Get your crap together and refund my money you bunch of thieves.

Value for Money
3/5
Transparency
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Jude
JudeHunter Region, NSW
  • 2 reviews
  • 3 likes

No compassion - no business sense.

published

We were booked on a cruise leaving New York, 2nd August 2020. But because of covid 19 we have been told not to travel for the next 6 months. Government guideline. Celebrity kept our $800 deposit, do they think it may be over by then or are they just greedy? Remember people have long memories and this wont last forever but our days of sailing with Celebrity have.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!

Would never book with them again

published
Value for Money
2/5
Transparency
2/5
Similar opinion? Write a review on ProductReview.com.au!
Des
DesSydney, NSW
  • 3 reviews
  • 1 like

One annoying problem

published
Incentivised Review No
Trip Length13 days
Similar opinion? Write a review on ProductReview.com.au!
leeu
leeuSydney, NSW
  • 2 reviews

Amazing from start to finish

published

We just took our first Celebrity 11 night cruise to Tropical North Qld. Could not fault the rooms, dining, staff and amenities - all are amazing and looking to book cruise 2 already. Loved everything about this ship and would recommend to anyone.

Value for Money
4/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!
Cruises

Find out how Celebrity Cruises compares to other Cruises

Know better, choose better.

Compare all
Chris
Chris
  • 2 reviews
  • 2 likes

Disappointing

published

Trip to Airily beach aggressively spoken to when they somehow misplaced our 6 pm dinning was told 8:30 only and no change ,tender process is a joke if you have no trip booking 9 tour boats came in untill the first tender was available , cant walk on deck in morning as walking track goes through the smoking section best bar on rear of deck is cigar smoking US dollars kills us Aussie's
Royal Caribbean,P&O and Norwegian lengths above this bunch of toff noses room staff are awesome but the quality of shows arnt close to the other ships . The specialty Restaurants are superb but you have to walk into the Toff nose section to find them

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Danie
DanieQueensland
  • 16 reviews
  • 14 likes

Unfair Prices

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Allanf
AllanfPerth, WA
  • 5 reviews
  • 5 likes

Celebrity Cruises - Rip Off !

published
Value for Money
2/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Cruises

Find out how Celebrity Cruises compares to other Cruises

Know better, choose better.

Compare all
Michele Roladn
Michele RoladnSydney, NSW
  • 15 reviews
  • 2 likes

Accessible rooms wonderful

published

booked and paid months ahead so we wouldn't miss the accessible rooms
can highly recommend to accessible rooms very easy to use would only travel with celebrity cruises
we travelled at Christmas to new Zealand for 13 days highly recommended staff help me get my husband on and off the ship with the wheelchair excellent service

Value for Money
4/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!
DavidH9000
DavidH9000Mid North Coast, NSW
  • 43 reviews
  • 44 likes

We havent left yet and already we are disappointed

published
Value for Money
2/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Jen
JenMelbourne

Check you final account

published
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Kerri
Kerriasked
Celebrity Cruises

Hi, Am going on a Celebrity Cruise and am trying to find out how much drinks cost in the buffet restaurant. Don't really want to spend $49 pp per day on a drinks package. Just the idea of a house bottle of wine would be great to know. Thank you.

3 answers
Allanf
Allanf
DavidH9000
DavidH9000

Kerri allow $9 a glass or about $40 a bottle and beware of the extra 20% they will add on

Kerri
Kerri

Thanks for your responses guys - it really helps.

Tammy C.
Tammy C.asked
Celebrity Cruises

can bring wine on board?

2 answers
Allanf
Allanf

You will need to check this out with your particular cruise provider but we were allowed to bring one bottle of wine for use in the cabin only.
Hope this helps.

DavidH9000
DavidH9000

Yes you can take one bottle per person for use in your cabin only.

Becky T.
Becky T.asked
Celebrity Constellation

Who has done the India cruise what visas did you get were did you get them please help?

2 answers
Angela K.
Angela K.

Did you get any answers to your query?

Becky T.
Becky T.

No answers sorry but we now have some visas.

See all Celebrity Cruises questions

Get an answer from our members

Celebrity Cruises

Details

Compare all 11 Celebrity Cruises
Celebrity Eclipse

Celebrity Eclipse

No reviews yet
Celebrity Equinox

Celebrity Equinox

No reviews yet
CategoryCruisesCruisesCruisesCruises
Release date
Compare all 11 Celebrity Cruises
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.