Celebrity Cruises - Rip Off !
We have recently had a twelve night Italy, Adriatic & Spain cruise onboard the Celebrity Infinity, everything with the cruise was fine, food, staffing. accommodation, entertainment and service, not great but okay, around 7 marks out of 10 in our opinion.
Then comes account settlement time and it all changes and goes downhill fast!
The creative accounting system used by Celebrity mystified us somewhat, for example, each & every charge, hit the Visa card statement, within hours, which was fine, then at the end of the cruise we get a statement,...which covered each item purchased Plus a mystery mini bar purchase, with a total amount owing. Then all of the individual items disappeared from the Visa card statement and were replaced with this total, which had increased again, when it appeared on the Visa statement including the mystery mini bar purchase! What a coincidence, two of our travelling companions on deck nine, were also charged for a fictitious mini bar purchase, just like us, we wonder how many other travellers also were hit unknowingly with this mysterious mini bar purchase ? Three emails sent by us requesting more information on these additional charges, were totally ignored by Celebrity, this corporate arrogance is very ordinary for a supposedly service oriented company.
Accessible rooms wonderful
booked and paid months ahead so we wouldn't miss the accessible rooms
can highly recommend to accessible rooms very easy to use would only travel with celebrity cruises
we travelled at Christmas to new Zealand for 13 days highly recommended staff help me get my husband on and off the ship with the wheelchair excellent service
We havent left yet and already we are disappointed
This isnt about the ship itself, it is about the cruise line and their at best misleading offer on a drinks package and their inability to even respond to an issue they have caused.
We are booked on a cruise later this year and were offered a 20% discount off the price of the Classic drinks package. It was originally priced at a little over $80 per day and the price offered was $68.44. I did some checking to see if the package would suit us, but that was made extremely difficult when I phoned Celebrity's customer service number and NO ONE coul...d tell me if the price of $68.44 INCLUDED a 20% charge that is applied for all drinks. The first agent told me he didnt think it did, but couldnt be sure, so asked his supervisor who said it DID include the 20%. I asked him to send an email confirming that so I would have something in writing as it was so confusing and he happily agreed. However no email arrived! I rang again. This time the new agent was CERTAIN the 20% was included, but I again asked her to check because it took her around 15 minutes to make that decision and when she asked HER supervisor, he said it didnt! I went to the Celebrity plan your booking page and on there, when I looked at the offer, at the top of the page it said the price was $68.44 and at the bottom of the page the words were printed...."A 20% gratuity charge HAS been added to each package price listed above." Pretty conclusive really you would have thought. Due to the varied responses from Celebrity's own people, I rang my own travel agent who said she assumed it DID but would call celebrity and let me know. I got a call back stating that she had been told by Celebrity that it DID include the 20%.
Check you final account
I checked my account via the TV before dinner on our last night, it was correct. I then received my debit via my visa once I arrived home, it was incorrect by $125.00. I contacted customer relations for an updated account.
They had billed me for some photos I did not purchase, which was much later in the evening, I had no need to check my account then, as everything I purchased was correct when I had checked earlier.
I contacted customer relations three weeks ago, and they keep telling me that the photo gallery on the ship hasn't responded t...
Solstice is beautiful with the friendliest, most caring, attentive and helpful crew ever experienced. The food is good, the live shows are first class entertainment- best ever! The ship is spotless with everything in the stateroom working perfectly. The carousel type shower was a pleasure to use, the air conditioning highly effective.The embarkation process was effortless and well organized.
Despite all the wonderful attributes mentioned above, my husband and I were in a constant state of trauma and unhappiness on this lovely ship. Why?
Wonderful medical staff
Unfortunately after enjoying the first few days of our cruise I was suddenly taken I’ll with pneumonia. I was having trouble breathing,which was very frightening,but thanks to the wonderful doctors and nurses on the Celebrity Solstice I was well looked after until we returned to Melbourne and taken to hospital where I spent the next 11 days. A big thank you to the Captain and crew who I’m sure saved my life THANK YOU so much
It was our first time on a Celebrity Cruise having cruised several times with Princess Line. We were very happy with every element of the trip, the staff were amazing, the cabins clean and good space. The facilities on board were brilliant. We loved every minute
Norovirus, luggage theft, property damage and give us your money.
Boarding delayed due to extra cleaning from Norovirus on previous cruise. Virus on my cruise 22/10/17 and now on the news as again present on current cruise. "Extra Cleaning" however, bathroom had hair and grot around the sink and the shower had not been cleaned. My luggage was not delivered, up and down all first day looking for it, worried I didn't even have a change of clothes for 8 days...Was told to be patient. Went to guest services at 7.15 pm and was told it was confiscated for containing alcohol. said yes it has a 750ml bottle of wine ...which your website says is OK. I asked "Why didn't you contact me? They said we have to check its not hard liquor...at this point I realised the lock was missing off my suitcase and upon opening -my belongings had been completely searched, rifled through- shoe bags, toiletry bags.. etc opened..after raising hell...I was offered half a day at the Persian garden ($20) which I declined - as "compensation" The stress of the day caused me too clench my teeth during sleep and caused temporary mandibular dislocation (dislocated Jaw) as described by the ships doctor...so I spent the cruise on Brufen and Panadeine Forte which meant no alcohol and soft food only. The staff said it was the fault of the security on dock and more or less said...too bad..they did submit a complaint to customs...but would not let me submit a complaint in writing or speak to anyone else...Thinking about suing them instead as they obviously know there was a problem...and It was me who suffered without any regard of theirs at all... Avoid, They get your money and its all downhill from there. Buffet was repetitive,chairs are worn to the point of you sitting on the wood frame.. Entertainment venue is the stairs in the atrium??Total lack of daily activities other than sales pitches for drink packages, diamonds, art, acupuncture? or future cruises, walked around thinking i was missing everything, till it dawned, there was just nothing on..Lines for restaurants and the buffet is not good during norovirus outbreak.. Cannot use the lawn as its fenced off...but shows kids movies on a tiny screen at night...advertised as the outdoor theatre...but is really the kids club.No other movie theatre onboard.. In room movies a total joke... No books in library bcause of virus..boring boring boring. Cost of internet ridiculous. The one cocktail I had on night one was terrible..They just tip stuff in, not even measured -let alone mixed with any flair..hard to wreck a mojito but they did..many passengers including myself couldn't wait to get off. Mass walkouts on the last night from the cabaret show in the theatre... used to be the standard of Tom Burlinson..Snooty staff herding you to the boutiques..Never again.
sydney to ilse of pines-mystery is.-lifou-numea
1st celebrity cruise,me and the little lady mid 50s-
we had a inside cabin on deck 3-boarded around 3 p.m-all of 15 minutes from bag drop off to walking up gangway!
glass of sparkling on arrival..walked straight to room-very handy possie just a few steps from the foyer and grand epernay rest.
room modern-ship built 2008-all wood and everythink works,,,p@o mgt can learn alot from these people!
okay so my Personal likes are-staff-food-decor-ship stability-we has the tail of cyclone debbie on the return leg,she s amazing
in the 40knot wind an...
CELEBRITY SOLSTICE TRIP NUMBER 2
Boarded our second trip on the Celebrity Solstice in Auckland on Friday February 17, 2017.
We were booked AQUA CLASS so we had priority boarding at 11:30, although all the other guests were given designated times most turned up at 11:30, so confusion occurred with the Celebrity staff standing at the front of the queue asking if people were on Decks 11&12 instead at the back of the queue directing people to the correct line, other than that check in and boarding were okay.
Less hassle about buying “Beverage Packages” like on our previous crui...
Our cruise on the beautiful ship the Solstice, was a fabulous way to spend Christmas and New Year. The ship was beautifully decorated for the festive season and it was great to be looked after by someone else. It certainly made our Christmas stress free. From the moment we stepped aboard, we were wined, dined and entertained for 12 nights by a first rate crew. Nothing was ever too much trouble. The whole experience certainly surpassed our expectations.
Idiots with shocking customer service
Do NOT book a Guarantee GTY cabin. I booked 2 Guarantee GTY balcony rooms as linked reservations, and these idiots have allocated us room on different floors, on opposite sides of the ship, AND one at the front of the ship and the other at the back. Pretty much as far apart as you can literally be.
They advertise that Guarantee GTY means the location on the ship could be anywhere, which is fine, but not when 2 rooms on linked bookings are miles apart! Clearly no brain or common sense between anyone on their reservations team.
Their custo...mer service is shocking. My mother, who is in the other room, phoned to speak with them yesterday and the rude man she got was extremely condescending and lied, claiming the ship is now fully booked so he couldn't change either of the rooms, which is joke because both yesterday and right now they still have multiple rooms available on their website for sale. I will never book another cruise with Celebrity again.
Not worth the extra money over other cruiselines.
Went on a 13 day cruise to new zealand from sydney. The good (and there wasn't much that was) was the ship itself. Very clean and well maintained. Good housekeeping of rooms. Two chocolates left on the bed pillow every night was a nice touch. Room tjough small had plentiful storage and a comfortable mattress. I had a balcony.
Service in the speciality restaurants was very good. Food at sushi on 5 was excellent. Most of the staff were friendly and helpful. Only a few kids on board who were well behaved.
The shows each night at the solstice t...
Don't bother sending an email inquiry as a response will take forever
Forget sending email questions. In some cases you never get a response in other cases the best response time is 5 business days for a very simple question. Often the Australian office sends it to he USA office but when you contact the USA office they have no record of it. Tie this in with misinformation in any reply received you may as well not ask the question. Totally sub-standard and unacceptable as it firstly puts the cruiser (customer) in a bad frame of mind but it actually detracts from the usually good performance of the on-board crew.
Beats the Rest
Everything about the cruise was perfect.
Easy embarkation and disembarkation. Tendering was efficient with minimal delays.
Normal dining room was good and the others excellent. Didn't bother with the buffet.
The shows we saw were OK. We didn't expect Las Vegas.
It sets a benchmark against what we will use as a measure against all other cruises and cruise-lines.
Super friendly Staff on board is NOT ENOUGH to forgive the many faults on this Cruise.
Food in the Buffet is BAD cafeteria at best.... The Ala Carte Restaurant is mediocre and just a little better.. The Theatre Shows have been thrown together with no thought at presenting something somewhat Proffesional.ive seen amateur Shows presented with more care to the Audience.. Again unacceptable.
The Stateroom we were in, although large in size, provided NO soundproofing, so we were woken most nights by couples on either side, screaming passionately...
A note to the OWNERS.....Sound proofing PLEASE...
With so many Cruises to choose from, consider these points when choosing.... Good luck
Nice staff very friendly people
Was really a great week and the crew and staff are all very friendly. The guys at the bar recommends good stuff and as a vacationer, I really appreciate people like that. The place is nice and clean, elegant, and very classy. The ladies love it. Will definitely do it again. Outstanding experience
Booking was easy through the same agent, check in was quick and easy, have done two cruises the Solstice first was out of Fremantle up west coast to poet headland which I found was a waste of a day, then onto Bali for an overnight off shore anchorage. which was also a waste hen onto Darwin. I would have preferred more time in Darwin.I believe trip has been rearranged so port Headland and Bali are out and with an extra night in Darwin. second cruise was out of Sydney Hobart then east coast of NZ then flew home. Ship is extremely comfortable clean and crew are always helpful and polite. drinks package and select dining is highly recommended. great foods be aware of your weight.
The Best Cruise Ship For Australians With Style
The Celebrity Solstice ship is based in Australia each year from October to the following April. I have sailed 7 times on her and have nothing but praise for her service, cleanliness, cabin comfort, specialty restaurant options, and the overall friendly attitude that all crew show their guests. I would give her 5/5 on all aspects, except entertainment which I would give 4/5. The decor is bright and light and very modern, compared to many ships that are dark and gloomy even if they have been decorated expensively. I love to be able to look out f...rom most parts of the ship, and this is possible on Celebrity Solstice class ships. The Asian restaurant the Silk Harvest is my very favourite and always dine there at least twice on my cruises. I can highly recommend this ship if you seek style, and elegance, over "lots of bars and clubs, etc." Happy sailing.
Limited Choice of Meals
We did a 17 day cruise, and mostly used the Dining Room for Breakfast and Dinner in the evening, and it was the same menu every day, there was a number of choices, but each day it was the same old Menu. If shall we say there was only two of the choices that you liked, well after a few days, you get fed up with the same old meals.
- ‹ Prev
- Next ›
Questions & Answers
Who has done the India cruise what visas did you get were did you get them please help?
Are there ironing rooms and laundry rooms on ship to do your own
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.