Celebrity Cruises

Review: Celebrity Edge is the GOAT — Literally a Floating Resort ⭐⭐⭐⭐⭐ "If you haven't been on the Celebrity Edge, you're missing out on the most high-tech, stunning ship at sea. It doesn't even feel like a cruise; it feels like a luxury urban hotel that just happens to be moving. The Spaces: The Magic Carpet is insane—it’s a tangerine platform… Read more

that hangs off the side and moves between decks. One minute it’s a luxury lounge, and the next it’s a sky-high restaurant with the best views in the world. Then there’s Eden, which is like a giant three-story garden library by day and turns into a crazy performance space at night with aerialists and live music.

The Pool & Outdoors: The Resort Deck is completely different from other ships. The pool is huge (25 yards!) and faces outwards so you’re always looking at the ocean. You have to see the Martini Hot Tubs—they look like giant glasses and glow at night. The Rooftop Garden is also a vibe; it's full of real plants and is the best spot for a movie under the stars or just chilling.

Food & Fun: The food is actually 10/10. There are 4 different main restaurants (Tuscan, Cyprus, Normandie, and Cosmopolitan), each with its own theme. You can't miss the Martini Bar in the Grand Plaza—the bartenders do gravity-defying shows with the shakers and the giant chandelier syncs its lights to the music. I loved the pizzas!!

The Best Crew: A massive shout-out to The Basement youth counselors, Flor and Yuliya. They are the absolute best and made the teen club feel like a real hangout with gaming tournaments and zero stress. They gave free souvenirs, absolute banger!!! I'm stuck at my school desk right now and it’s a total Bruh moment. I’d give anything to be back in an Infinite Veranda room, hitting that button to open the window and watching the ocean. If you’re in Sydney, book a long trip on this ship. You won’t want to leave."

Sydney to Honolulu via NZ and Tahiti. One word, amazing. This was our 8th cruise, and our best. The ship was excellent, modern, attractive inside and out with features and styling better than Virgin Voyages, being the closest in design. Loved the amazing multi level running track, theatre, resturants, spaciousness and luxurious innovative design… Read more

everywhere. The staff were also top notch, as was the entertainment and effort to assist passengers at every turn. The food was also amazing, with the best buffet. The only disappointment was minor, being the lack of body creme in the bathroom, and the poor quality shampoo and shower gel. Other than that, my cruise had a flash sale a few weeks out, and offered discounts 50% less than what I paid a few months out, plus OBC. Lost 5k by booking early. Was still worth it, and we have some great memories.

Australian Wine Tour – Lovely ship, fantastic service, great shows with first class artists and the food the best we have had on any cruise. The Australian wine tour didn't disappoint.

- [ ] I booked a cruise with celestyal it was ok but the tours were badly ran and the ships are old - [ ] Then saw a good deal paid a deposit got that back after a lot of asking then they shared my cc details and fraud was committed on my account, be careful they are dodgy Show details

Verdict: Not worth the premium price. Sydney -> NZ Dec 2025 Celebrity Edge felt greedy and manipulative, with nonstop upselling, hidden-feeling costs, and poor value throughout. Despite already paying daily service charges, a 20% surcharge is added to almost everything. The ship is visually bland, the “Infinite Veranda” is misleading (not a… Read more

balcony), and food was often lukewarm or inedible — including pasta, risotto, seafood, and meats that were tasteless and oddly soft. Drinks packages were particularly bad value, with cheap wine sold at inflated prices and constant pressure to pay extra.

Even small details felt cheap (wooden stirrers instead of teaspoons). Staff later pressured guests to give perfect reviews, which says a lot.

This did not feel like a luxury cruise.

Today’s episode of “How to Upset Your Customers” — starring Celebrity Cruises ✨ Book a Sky Suite for $14,000 total ✅ Spot the exact same cruise online for $7,000 USD ✅ Call to ask about it, get denied, placed on hold for an eternity, and given a dud email ✅ Check back later to find the price has “mysteriously” changed to $6,300 USD each ✅ Thankfully, I took a screenshot. Celebrity Cruises — you should try offering cocktails with all that spin!

I was so excited to be going on a cruise on Celebrity Edge and wasn't disappointed with the quality if the vessel. I was, however, sorely disappointed and somewhat offended that forward facing seating has been taken away from the majority of passengers to become the exclusive right of suite passengers. Too much inward focus and not enough outward facing seating.

Aqua Class Cabin very small, dated and worn Very small wardrobe & hanging space A single one-person seater couch Cabin attendant useless and intrusive with our personal belongs No refrigerator just a cold box The air conditioning is erratic & difficult to maintain a comfortable temperature The glass on our balcony was damaged & scratched and the… Read more

railing was mostly rusted Our cabin had a very noisy motor inside a door opposite our cabin which appears to be some sort of pumping station and below the swimming pool with continuous banging & thumping noise transferring into our cabin. Blu Restaurant, for Aqua class guests, there was up to 30 minutes wait for a table, a buzzer was handed to us and told to come back when it buzzed Tables are extremely close together, which results in no romance and no privacy. Blu Restaurant is sold as an “Adults Only” there were children dining in the restaurant The food in the “Blu” Restaurant was OK, nothing like the promotional advertising and mostly service near cold The food in the Buffet restaurant was ok, a good range of choices but cheap quality food, over cooked a but again never hot enough. On sea days the buffet restaurant at lunch time was like a feeding frenzy at the zoo, near impossible to get a table as this was the only restaurant open. The breakfast that can be ordered in the cabin was disgusting everything hard dry & cold. The “Adults Only” solarium is a farce, because it is a major thorough fare on the ship, there are noisy children running around whilst transiting through the solarium to other areas, difficult to get a sun lounge in the solarium The Persian Garden was just a few saunas and a barely warm bench seat The Theatre shows are sooo loud, each night we had to leave after around 20 minutes because we cannot stand the level of the “ear bashing” sound. In the Martini Bar where we enjoy the entertainment, there is a large group of young teenagers, increasing as the days go by to around 20, gathering each evening with unacceptable noisy behaviour, unpleasant for mature many cruise guests and staff make no attempt to quell this disturbing intrusive noise. The majority of Celebrity staff are belligerent and unhelpful when we ask simple questions. The shore excursions were very expensive. The guide on the ones we went on did not speak good English. On three excursions there was torrential rain most of the day. Departing the ship to the coach was a long walk, none of it undercover. We were drenched when boarding the coach therefore in wet cloths & shoes for the length of the tour. The weather restricted the visibility at the attractions and some not accessible due to area being too wet to access. Due to the weather there should have been alternatives arranged. Never again with Celebrity

looks luxuray but no much activities going on. Food-average. Customer service-excellent. The wifi in the boat is very very expensive!. Be careful with your credit card, they over charged me, I'was double charged for the beverage, found out on the final statement, then emailed them, but asking to call the office in USA, but the numbers given was… Read more

not able to be connected. So I called my travel agent who gave a 1800 number, eventually sorted out, but now waiting to get the refund, it will take at least 30 days!.

Room had multiple defects needing repair, door, TV, blinds. Food choices in Restaraunt became repetitive. Very little response from staff about sick people coughing everywhere including over food areas (no hygiene check on entry) Activities cancelled, moved or just ignored and not reflective on App (app is the key...their words) Drinks package… Read more

difficult to work out at different venues. 18 days Transpacific. Don't think I would pay the extra for Celebrity next time.

Non refundable deposit – Buyer beware. I purchased a cruise 18 months ahead and then cancelled the cruise 13 months before the sail date. Due to unforeseeable circumstances we're unable to go on this cruise. Yep my fault, when I booked through a third party there's is a no refund clause, on the back page of the receipt. So Celiberty will happily keep my $900 deposit.… Read more

Princess don't have this policy same as Carnival. Celiberty offed to select another cruise for $200 probablyx2?? I'm over this I will stick with Pricess cruises. The gripe I've got is planning a cruise in your Snr years 18 months ahead, anything can happen. They are definitely taking advantage of Snr Australian's. I've notified ACCC with a complaint about the excessive non refundable deposit. Thank you

Bought a cabin, and got a different one!!! – Very disappointed with my experience so far. I booked a Prime Varanda, and at the time of reservation, it showed as being in the middle of the ship. However, when I checked later, I realized they had assigned me a cabin at the very front. I get seasick when sailing at the ends of the ship. I called customer service and spent over an hour on the… Read more

phone, but they refused to change my cabin. If I canceled, I would lose my deposit. The only alternative they offered was to combine my and my wife's reservation with my children's into a single cabin in the middle of the ship—despite originally booking two separate cabins. I'm extremely disappointed with the service. It’s hard to believe the entire ship is fully booked! They could and should have been more honest and considerate toward us as passengers. The result? All four of us now have to share one cabin!

Here is the description of your Prime Varanda:

Prime Veranda Stateroom

. Amenities:

Sleeps 2-4. Studio, 1 bathroom. 246 sqft.

Located on higher decks. Midship, central deck locations.

Balcony with seating.

As you can see, it says very Clear: MIDSHIP!

Buyer beware – A HUGE SHOUT OUT TO ANYONE THINKING OF A CRUISE WITH CELEBRITY CRUISE LINE OR ITS PARENT COMPANY. Having just come back from a cruise on Celebrity Edge right here in Australian waters, I would love to share my experience with all of you. Firstly, cruising is a fantastic way to travel and this was my wife and I’s third cruise. Because it was a… Read more

special occasion we decided to treat ourselves and went for a room with the perks of the spa treatment… Fantastic facilities and very friendly staff.

The meals in the main buffet area were also a step above and available almost day and night. Again the staff were fantastic and would practically do anything for you….

Unfortunately for the exorbitant price of the original fare this is where things started to fall apart.

The 4 main dining rooms all had a theme. One French, one Italian, one Greek and one so called American. They all had a themed specialty but apart from that they all served the same food from the same kitchen for the entire cruise. (In this case 11 nights)

For a company that prided themselves on quality and variety we found this to be a right slap in the face… It was nothing like the brochure and for a moment I thought that same advertising company that sells McDonalds must have been involved????

From the moment we boarded the ship, the crew was hell bent on selling us anything and everything from specialty spa treatments to fine dining in their exclusive restaurant’s and top end shopping. The other thing that got me was we were sailing in Australian waters but all the extra’s including shore excursions were charged in American Dollars. That is a mark up of almost 50% on everything above the already inflated prices anyway.

The only onboard entertainment during the day was practically non existent unless you thought dot painting, musical bingo or trivia items of recognition?

They did have some quality shows at night but not every night. Before we cruised I told some friends how much I was looking forward to the nightly shows. On previous cruises they had been world class and very entertaining but were we disappointed. I’m sure the cast and production did the best they could with what they had but it was pretty obvious that they were on a limited budget and I can only blame the company for that. (Shame on you Celebrity)

Prior to COVID 19 cruising was defiantly a great holiday but since then things have taken a dive… These corporations have made it quite clear to me, my wife and friends that profit comes before anything. They seem fanatical about treating you like sheep and fleecing you at every single opportunity. In fact they are still fleecing me till this day, still charging me with things I didn’t buy and double dipping with pending charges.

If cruising is on your bucket list, my advise to you is do your homework and read the fine print well. This company are wolves dressed up in sheepdog clothing. They pretend to have your best holiday interest at heart but they are there to skin you alive and eat you.

I still think cruising is a great holiday but I will never travel with these rouges again.

Missing Phone on Celebrity – Having completed our sixth cruise with Celebrity, again we had a wonderful time visiting various cities in New Zealand. The hospitality staff are beyond reproach, very professional and accommodating. Unfortunately, my husband lost his mobile phone returning to the ship from Dunedin. The phone along with wallet, were both placed in a dish at… Read more

security as we entered the ship. We returned to our cabin and realised the phone and wallet were missing. We immediately returned to security checkin, the wallet was there but no phone.

Why am I telling you this?

We innocently reported the missing phone to Guest Relations, my wife had “ Find My Phone” on her phone and the woman in Guest Relations acknowledged that the phone is “on the ship”.

We met with Ship Security and agreed to an immediate “cabin search” …… two men went through our cabin, under the bed, in our suitcases, backpacks, safe, drawers, handbag and all personal possessions…. to no avail.

We filled out an incident report, signed it and took a photo for our records…. the lead security officer informed us that this report is CONFIDENTIAL and we cannot have a copy. We informed him that the confidentiality is between Celebrity and ourselves…. he was perplexed but left our cabin.

Bearing in mind we did not accuse anybody of taking the phone, we just reported it missing!

The next day, we had a visit to our cabin from the head of housekeeping (lovely man)……We stressed the phone was not in our room following the “search”.

The next day, we were beginning to feel harassed when we received a call from the concierge team, we repeated the saga of the lost phone. The left hand did not communicate with the right ….. would you agree to a cabin search…. how did they not know the search had already been performed!!!!!!

Lesson learnt from this fiasco, if you misplace an item on a Celebrity cruise, I stress, DO NOT report the item missing as you will be harassed to the point of throwing your hands in the air and saying…. STOP this is too stressful, have the missing item!

Our crime, we had the temerity to report that the phone was missing, not stolen, it was on board the ship and missing!!!

Holiday Flop – Staff were amazing but the rest of the experience was disappointing. Re-positioning cruise so a-lot of sea days and very limited activities. 3000 passengers on board and certain activities only had a capacity for 30 so a waste of time. We were in the Retreat our cabin was very noisy and the food in the Retreat restaurant wasn’t even as good as the… Read more

main dining rooms. Entertainment in the evening was better but still not as good as we have experienced on this ship in the past. The decor is beginning to look a little tired, chairs worn and uncomfortable, the whole experience seemed to be about making money for Celebrity rather than giving value to the passengers who had already paid in advance for the trip.

Poor and plain foods. Scam, unauthorized credit card charged $152 transaction for nothing – Cheap food and very plain, boring cruise Scam, unauthorized credit card charged $152 transaction for nothing

False / Misleading information – There was False advertising. I have screenshots of details with up to 75% off the 2nd guest as a Banner on the specific cruise that we chose. However, the discount was not applied, even thought the terms and conditions were specifically stated that it did not exclude the trip I chose. We spoke to the support/help team and queried this, we got… Read more

very vague answers and when questioned it, they hung up on us. Very disappointed with the misleading and false advertising

Smooth sailing all the way – My first experience of cruising was amazing. I had been afraid of being seasick but one hardly feels the ship move. Cabin well designed for 2. Enough room for 2 people’s clothes and sufficient hangers. Food was very good and the staff so helpful and friendly. Lucky was an excellent steward, Maria in the ladies’ room wrote amusing messages on… Read more

toilet paper, and head chef of Indian food made delicious food and served us special spicy tea each night We enjoyed the evening entertsinment, something different each night and the pool. Plenty of things to do although we mainly read on our balcony. Apart from what you spend on shore excursions which we pre booked and paid for, there were no other expenses. I would definitely recommend Celebrity and hope to do another destination with them.

The 75% off second passenger scam – I attempted to book a cruise in response to the 75% off second passenger offer. I discovered that two people sharing a suite at $10764 with 75% off second passenger was not the approx $13500 that I expected but was $21500. The fares jumped to $17700 each, that is single supplement. What a scam! Show details

Choose another cruise line – Their only concern is making money out of you. I have been on other cruise lines that are better catered. These guys are over hyped.

A nightmare – I can only say that precruise booking customer service is a nightmare. We had two back to back cruises booked and paid in full. With an unexpected spinal surgery, not covered under travel insurance as said to be pre-existing, made us have to cancel our cruises. Communication by phone and email were only misleading or not answered. I had to go to… Read more

the Office of Fair Trading to get the 50% refund we were owed under their Terms & Conditions. It was suggested when cancelling that we may get back a full refund because of the medical situation. What joke that was, we had to fight to get back what we were owed. The number of promotional email Celebrity sends is ridiculous, they would be better to look after their existing customer. We would never recommend to book with Celebity.

Absolutely hopeless customer service – Absolutely atrocious pre-cruise customer service. Almost impossible to find a contact phone number. Once we did we called four times over three days and would be on hold for at least twenty minutes each time only to speak to someone that assured me they'd put me through to the right area.. another ten or more minutes on hold and then disconnected.… Read more

Every. Time. Finally located an e-mail address but have never heard back to email sent. We missed boarding our cruise due to a personal emergency and have never heard a single thing from them. Their website is appalling, constantly circular, dead links or simply a blank white page. No problem bombarding me with marketing and upsell emails for months in the lead up to the cruise but the minute you need to contact them.. absolutely nothing. Incredibly frustrating, and I see I am not the only one with these issues. Definitely avoid the headaches and choose another operator.