??!
1 photo
Celebrity Cruises

Celebrity Cruises

Solstice, Constellation, Infinity, etc...
3.2 from 37 reviews

Reviews

3.2

37 reviews
5
(15)
4
(5)
3
(3)
2
(2)
1
(12)
  • Value for Money
    2.1 (10)
  • Transparency
    1.9 (10)
  • Trip Length12.286 days (7)
  • Booked Through
  • Entertainment
    3.2 (5)
  • Rooms
    4.0 (5)
  • Food
    4.0 (5)
  • Staff
    4.0 (5)
Previous
Next
rhonda

rhondaSydney Surrounds, NSW

  • 4 reviews
  • 2 likes

Never book Celebrity again

published

Booked a cruise for 18/10/20, in Jan 2020 $1000 non refundable deposit. Final payment due in July, reluctantly paid as was confident the cruise would be cancelled and advised it was the only way I would get my deposit refunded.
Received a email 27/07 stating how much I must be looking forward to our cruise.
Had an email from CEO of celebrity stating they have cancelled global cruising until 31/10/20 and yet our cruise from Sydney is not cancelled. We, as Australians are not allowed to leave Australia, how cruel Celebrity Cruise are behaving, leaving us waiting, telling us nothing, just keeping our money. Will never cruise with them again.

Transparency
Value for Money
Travelling Party Adults
Booked Through Third Party
See all answers
Chris

ChrisSouth East Queensland, QLD

  • 16 reviews
  • 22 likes

Bombarded with advertising to book future cruise. 22 Weeks and still no Refund from last booking

published

Had to cancel my last booking due to Covid 19. Have now waited 22 weeks for a $8500 + refund and nothing. No info, No updates and no Money. How do you possibly think that people would book another cruise with you if you cant refund monies owing from a previous cruise. Get your crap together and refund my money you bunch of thieves.

Transparency
Value for Money
Jude

JudeHunter Region, NSW

  • 2 reviews
  • 1 like

No compassion - no business sense.

published

We were booked on a cruise leaving New York, 2nd August 2020. But because of covid 19 we have been told not to travel for the next 6 months. Government guideline. Celebrity kept our $800 deposit, do they think it may be over by then or are they just greedy? Remember people have long memories and this wont last forever but our days of sailing with Celebrity have.

Transparency
Value for Money
Booked Through Third Party
Cruises

Find out how Celebrity Cruises compares to other Cruises

Know better, choose better.

Compare all

Would never book with them again

published
Transparency
Value for Money
Trip Length14 days
Booked Through Third Party
See all answers
DEL

DELSydney, NSW

  • 2 reviews
  • 1 like

One annoying problem

published
Trip Length13 days
Travelling Party Adults
Booked Through Cruise Line
leeu

leeuSydney, NSW

  • 2 reviews

Amazing from start to finish

published

We just took our first Celebrity 11 night cruise to Tropical North Qld. Could not fault the rooms, dining, staff and amenities - all are amazing and looking to book cruise 2 already. Loved everything about this ship and would recommend to anyone.

Transparency
Value for Money
Trip Length11 days
Booked Through Cruise Line
Cruise Experience
Entertainment
Rooms
Food
Staff
See all answers
Chris

Chris

  • 2 reviews
  • 1 like

Disappointing

published

Trip to Airily beach aggressively spoken to when they somehow misplaced our 6 pm dinning was told 8:30 only and no change ,tender process is a joke if you have no trip booking 9 tour boats came in untill the first tender was available , cant walk on deck in morning as walking track goes through the smoking section best bar on rear of deck is cigar smoking US dollars kills us Aussie's
Royal Caribbean,P&O and Norwegian lengths above this bunch of toff noses room staff are awesome but the quality of shows arnt close to the other ships . The specialty Restaurants are superb but you have to walk into the Toff nose section to find them

Transparency
Value for Money
Trip Length11 days
Travelling Party Adults
Booked Through Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
See all answers
Danie

DanieQueensland

  • 13 reviews
  • 12 likes

Unfair Prices

published
Transparency
Value for Money
Trip Length12 days
Travelling Party Seniors
Booked Through Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
See all answers
Allanf

AllanfPerth, WA

Celebrity Cruises - Rip Off !

published
Transparency
Value for Money
Trip Length12 days
Travelling Party Seniors
Booked Through Third Party
Cruise Experience
Entertainment
Rooms
Food
Staff
See all answers
Cruises

Find out how Celebrity Cruises compares to other Cruises

Know better, choose better.

Compare all
Michele Roladn

Michele RoladnSydney, NSW

  • 5 reviews

Accessible rooms wonderful

published

booked and paid months ahead so we wouldn't miss the accessible rooms
can highly recommend to accessible rooms very easy to use would only travel with celebrity cruises
we travelled at Christmas to new Zealand for 13 days highly recommended staff help me get my husband on and off the ship with the wheelchair excellent service

Transparency
Value for Money
Trip Length13 days
Travelling Party Seniors
Booked Through Cruise Line
Cruise Experience
Entertainment
Rooms
Food
Staff
See all answers
DavidH9000

DavidH9000Mid North Coast, NSW

  • 30 reviews
  • 32 likes

We havent left yet and already we are disappointed

published
Transparency
Value for Money
Travelling Party Seniors
Booked Through Third Party
See all answers
Jen

JenMelbourne

Check you final account

published
DeniseM

DeniseMSouth East Queensland, QLD

  • 6 reviews
  • 6 likes

Auditory abuse!

published

Wonderful medical staff

published

Unfortunately after enjoying the first few days of our cruise I was suddenly taken I’ll with pneumonia. I was having trouble breathing,which was very frightening,but thanks to the wonderful doctors and nurses on the Celebrity Solstice I was well looked after until we returned to Melbourne and taken to hospital where I spent the next 11 days. A big thank you to the Captain and crew who I’m sure saved my life THANK YOU so much

stephanie.dale

stephanie.daleNew South Wales, Australia

Cruising Perfection

published

It was our first time on a Celebrity Cruise having cruised several times with Princess Line. We were very happy with every element of the trip, the staff were amazing, the cabins clean and good space. The facilities on board were brilliant. We loved every minute

Cruises

Find out how Celebrity Cruises compares to other Cruises

Know better, choose better.

Compare all
Sue

Suecanberra

  • 2 reviews
  • 2 likes

Norovirus, luggage theft, property damage and give us your money.

published
challis

challissydney

  • 11 reviews
  • 10 likes

sydney to ilse of pines-mystery is.-lifou-numea

published
TC TWEED HEADS

TC TWEED HEADSTWEED HEADS NSW

  • 2 reviews
  • 4 likes

CELEBRITY SOLSTICE TRIP NUMBER 2

published
Vicki A

Vicki A

  • 2 reviews
  • 2 likes

Amazing

published

Our cruise on the beautiful ship the Solstice, was a fabulous way to spend Christmas and New Year. The ship was beautifully decorated for the festive season and it was great to be looked after by someone else. It certainly made our Christmas stress free. From the moment we stepped aboard, we were wined, dined and entertained for 12 nights by a first rate crew. Nothing was ever too much trouble. The whole experience certainly surpassed our expectations.

Karlz

Karlz

  • 3 reviews
  • 16 likes

Idiots with shocking customer service

published
Page 1 of 2

Questions & Answers

Kerri

Kerriasked

Celebrity Cruises

Hi, Am going on a Celebrity Cruise and am trying to find out how much drinks cost in the buffet restaurant. Don't really want to spend $49 pp per day on a drinks package. Just the idea of a house bottle of wine would be great to know. Thank you.

3 answers
Allanf
Allanf

Hi Kerri,
Sorry I cannot remember the wine prices because we only drank beer or cider onboard.
From memory, the prices were the same for drinks at all the different bars around the ship.
We never purchased a package but there was also available a 5 drink price, which was around a 20% discount off the individual price. ( really a quantity discount)
This was not advertised, so suggest you ask about it, good luck with your cruise.

DavidH9000
DavidH9000

Kerri allow $9 a glass or about $40 a bottle and beware of the extra 20% they will add on

Kerri
Kerri

Thanks for your responses guys - it really helps.

Tammy C.

Tammy C.asked

Celebrity Cruises

can bring wine on board?

2 answers
Allanf
Allanf

You will need to check this out with your particular cruise provider but we were allowed to bring one bottle of wine for use in the cabin only.
Hope this helps.

DavidH9000
DavidH9000

Yes you can take one bottle per person for use in your cabin only.

Becky T.

Becky T.asked

Celebrity Constellation

Who has done the India cruise what visas did you get were did you get them please help?

2 answers
Angela K.
Angela K.

Did you get any answers to your query?

Becky T.
Becky T.

No answers sorry but we now have some visas.

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.