No compassion - no business sense.
We were booked on a cruise leaving New York, 2nd August 2020. But because of covid 19 we have been told not to travel for the next 6 months. Government guideline. Celebrity kept our $800 deposit, do they think it may be over by then or are they just greedy? Remember people have long memories and this wont last forever but our days of sailing with Celebrity have.
Celebrity Cruises - Rip Off !
We have recently had a twelve night Italy, Adriatic & Spain cruise onboard the Celebrity Infinity, everything with the cruise was fine, food, staffing. accommodation, entertainment and service, not great but okay, around 7 marks out of 10 in our opinion.
Then comes account settlement time and it all changes and goes downhill fast!
The creative accounting system used by Celebrity mystified us somewhat, for example, each & every charge, hit the Visa card statement, within hours, which was fine, then at the end of the cruise we get a statement,...which covered each item purchased Plus a mystery mini bar purchase, with a total amount owing. Then all of the individual items disappeared from the Visa card statement and were replaced with this total, which had increased again, when it appeared on the Visa statement including the mystery mini bar purchase! What a coincidence, two of our travelling companions on deck nine, were also charged for a fictitious mini bar purchase, just like us, we wonder how many other travellers also were hit unknowingly with this mysterious mini bar purchase ? Three emails sent by us requesting more information on these additional charges, were totally ignored by Celebrity, this corporate arrogance is very ordinary for a supposedly service oriented company.
Questions & Answers
Are there dvd players in oceanview rooms? Where is the smoking area?
I have booked on a Celebrity Cruise to South America and Antarctic next February. Is through Webjet. How do I go about purchasing a drinks package?
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